五星级酒店各部门名称中英文对译

目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception 4．收银∕结账 Cashier5．外币兑换 Foreign Currency Exchange6．信用卡 Credit Card 7．退房时刻 Check-out Time8．客房门卡 Room Card9．行李服务 Luggage Service 10．大堂保险箱 Lobby Safe box11．商务中心 Business Center 12．商场 Shopping Center 13．残疾人士设施 Handicapped Facilities 14．擦鞋服务 Shoe-Shine Service15．花店 Flower Shop16．租车 Car Hire 17．着装 Dressing18．停车 Parking19．行政楼层接待处 Executive Floor Reception客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center 2．房间清洁服务 Room Cleaning 3．房间夜床服务 Turn-down Service 4．洗衣服务 Laundry Service 5．小酒吧 Mini-Bar 6．房间加床服务 Extra Bed7．送餐服务 Room Service 8．擦鞋服务 Shoes-shine Service 9．叫醒服务 Wake-up Call 10．饮用水 Drinking Water 11．电话 Telephone 12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/电话免打搅16．失物招领 Lost And Found 17．电视节目 TV Channel18．网上漫游 Internet Service 19．空气调节 Air Conditioner 20．电源总开关 Energy Saver 21．电源讲明 Power Supply 22．无烟楼层 Non-smoking floor 23．医疗服务 Clinic Service 24．环境爱护 Environmental Protection 25．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar3．西餐厅 Western Restaurant4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐服务 Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴 Bathe 2．游泳馆 Swimming Pool 3．健身房 Gymnasium Center 4．电影厅 Film Hall 5．休息厅 Lounge 6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room8． SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．来宾注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话 Room to Room Calls2．拨打外线电话 Outside Calls3．国内直拨电话 DDD Calls4．国际直拨电话 IDD Calls5．国内、国际直拨须知 IDD&DDD Service Guide 6．国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的来宾：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体职员都感到特不荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

酒店各部门英文词汇1. Executive Office行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.客房部5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部8．Sales Dept.市场营销部9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单12．Average room rate平均房价13．DND=Do Not Disturb 请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morning call叫醒服务21．Complain投诉22．Over booking超额预订23．OOO=Out of Order维修房24．Lost and found 失物招领25．Room status 房间状态26．Check in 登记入住27．Check out 结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Business centre商务中心32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房36．Standard room标准间37．Double room大床间38．Mini-bar小酒吧39．Laundry service洗衣服务40 Room service送餐服务41．Menu菜单42．PA=Public Area公共区域43 DJ=Disk Jockey音控员44 AM=Assistant Manager大堂副理总经理general manager副总经理deputy general manager总经理助理General Manager Assistant总经理秘书General Manager‘s Secretary外方总经理Expatriate General Manager 财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Division行政总厨Executive Chef部门经理department manager; division manager; section manager经理助理assistant manager主管supervisor 领班captain■ 电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话city phone 城市电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人can't hear somebody 听不见can't get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清。

酒店部门及酒店职位英文翻译大全(总2页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--酒店部门及酒店职位英文翻译大全市场营销部sales & Marketing Division 销售部Sales Department公关部Public Relation Department 预订部Reservation Department 客务部Room Division 前厅部Front Office Department管家部Housekeeping Department 财务部Accounting 餐饮部Food & Beverage Department 商场部Shopping Arcade工程部Engineering Department 保安部Security Department行政部Rear-Service Department 采购部Purchasing Dept.. 人力资源及培训部Human Resource & Training Dept电脑部Electronic Data Processing Dept. 康乐部Recreation and Entertainment Department人事部经理Personnel Manager 培训部经理Training Manager督导部经理Quality Inspector 人事主任Personnel Officer常务副总经理Deputy General Manager 培训主任Training Officer 人力资源开发总监Director of Human Resources客房总监Director of Housekeeping 餐饮总监F&B Director财务总监Financial Controller 财务部经理Chief Accountant成本部经理Cost Controller 采购部经理Purchasing Manager采购部主管Purchasing Officer 电脑部经理EDP Manager总出纳Chief Cashier 总经理General Manager 洗衣房经理Laundry Manager 餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 公关经理中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager 销售部经理Director of Sales 市场营销总监Director of Sales and Marketing宴会销售经理Banquet Sales Manager 销售经理Sales Manager宴会销售主任Banquet Sales Officer 销售主任Sales Officer 高级销售代表Senior Sales Executive销售代表Sales Executive 公关代表. Representative总行政办公室Executive Office宾客关系主任Guest Relation Officer 公关部经理Public Relation Manager公关部主任Public Relation Supervisor 客户经理Account Manager高级客户经理Senior Account Manager 资深美工Senior Artist销售部联络主任Sales Coordinator 美工Artist销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge行李员Bellboy 女礼宾员Door Girl礼宾司Door Man 资深销售中心预订员Sales Center Senior Reservation Clerk前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager 礼宾主管Chief Concierger 客务主任Guest Relation Officer 接待主管Chief Concierge 接待员Receptionist 车队主管Chief Driver 出租车订车员Taxi Service Clerk行政管家Executive Housekeeper 行政副管家Assistant Executive Housekeeper 办公室文员Order Taker 客房高级主任Senior Supervisor 楼层主管Floor supervisor 楼层领班Floor Captain 客房服务员Room Attendant 餐饮部秘书F&B Secretary 领班Captain 迎宾员Hostess 服务员Waiter ,waitress 传菜Bus Boy, Bus Girl 行政总厨Executive chef 中厨师长Sous Chef(Chinese Kitchen) 西厨师长SousChef(Western Kitchen) 西饼主管Chief Baker工程总监Chief Engineer 工程部经理Engineering Manager 值班工程师Duty Engineer保安部经理Security Manager 保安部副经理Asst. Security Manager 保安部主任Security Manager 保安员Security Manager商场部经理Shop Manager 商场营业员Shop Assistant。

酒店英文缩写第一篇：酒店英文缩写酒店英文大全部门英文简称：总行政办公室 Executive Office行政部Rear-Service Department市场营销部sales & Marketing Division 销售部Sales Department公关部Public Relation Department 预订部Reservation Department 客务/房务部Room Division前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department 保安部Security Department 商场部Shopping Arcade 礼宾司=Chief Concierge娱乐部=Entertainment Department人力资源及培训部 Human Resource & Training Dept.人力资源部 HUMAN & RESOURCES DEPARTMENT HR采购部Purchasing Dept.电脑部Electronic Data Processing Dept.酒水仓 BEVERAGE STORE 食品仓 FOOD STORE日用品仓 GENERAL STORE 管家部 HOUSEKEEPING HSKP 洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM 游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT F &中餐厅 CHINESE RESTAURANT CHN REST 西餐厅 WEST RESTAURANT WEST REST 日本餐厅 JAPANESE RESTAURANT 大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC 宴会中心 BANQUET CENTRE 会议厅 CONFERENCE HALL 管事部 STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT 夜总会NIGHTCLUBB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE 保龄球室 BOWLING BALL 员工饭堂 STAFF CANTEEN 员工宿舍 STAFF DORMITORY 医务室 CLINIC ROOM 图书馆 LIBRARY接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F 询问处 INFORMATION INFM 订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM礼宾部 CONCIERGE CON商务中心BUSINESS CENTRE BC 大堂副理ASSISTANT MANAGER AM 车队 TRANSPORTATION TRA账务处 CASHIER、ACCOUNTING DESK 大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE 员工通道 STAFF ENTRANCEOPT酒店职务英文简称：总经理 General Manager常务副总经理 Deputy General Manager行政助理 ASSISTANTEXECUTIVEMANAGER AEM人力资源开发总监Director of Human Resources 人事部经理Personnel Manager人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 培训部经理Training Manager 督导部经理Quality Inspector 人事主任Personnel Officer 培训主任Training Officer财务总监Financial Controller 财务部经理Chief Accountant 成本部经理Cost Controller 采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP Manager 总出纳Chief Cashier 市场营销总监MarketingDirector of Sales and市场及销售总监 DIRECTOROFSALES& MARKETING DOS销售部经理Director of Sales公关经理P.R.ManagerPublic Relation Manager宴会销售经理Banquet Sales Manager 销售经理Sales Manager 宴会销售主任Banquet Sales Officer 销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表 Sales Executive 公关代表P.R.Representative 宾客关系主任Guest Relation Officer 公关部主任Public Relation Supervisor 客户经理Account Manager高级客户经理Senior Account Manager 资深美工Senior Artist 美工Artist销售部联络主任Sales Coordinator资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge 行李员Bellboy 女礼宾员Door Girl客房总监Director of Housekeeping 前厅部经理Front Office Manager前厅部副经理Asst.Front Office Manager 大堂副理Assistant Manager 礼宾主管Chief Concierger客务主任Guest Relation Officer 接待主管Chief Concierge 接待员Receptionist 车队主管Chief Driver出租车订车员T axi Service Clerk 行政管家Executive Housekeeper 行政副管家AssistantExecutiveHousekeeper办公室文员Order T aker客房高级主任Senior Supervisor 楼层主管Floor supervisor 楼层领班Floor Captain 客房服务员Room Attendant 洗衣房经理Laundry Manager 餐饮总监F&B Director 餐饮部经理F&B Manager 西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary 领班Captain 迎宾员Hostess服务员Waiter ,waitress 传菜Bus Boy, Bus Girl 行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker 工程总监Chief Engineer工程部经理Engineering Manager 值班工程师Duty Engineer 保安部经理Security Manager保安部副经理Asst.Security Manager 保安部主任Security Manager 保安员Security Manager 商场部经理Shop Manager 商场营业员Shop Assistant 销售部总监=Director of Sales 高级销售代表=Senior Sales Representative 销售代表=Sales Representative 行政总厨=Executive chief行政值班经理 EXECUTIVEONDUTYMANAGER EOD值班经理DUTY MANAGER DM 行政秘书EXECUTIVE SECRETARY 总会计师CHIEF ACCOUNT 信贷经理CREDIT MANAGER CM 成本会计师 COST ACCOUNT 采购部经理PURCHASINGMANAGERPURCHASING MGR市场及销售部经理SALES MANAGER 销售员SALES COORDINATOR前厅经理FRONT OFFICE MANAGER FOM 前厅副经理ASSISTANTFRONTOFFICE MANAGER AFOM大堂副经理 ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员 BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH 副行政管家ASSISTANTEXECUTIVEHOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH 楼层服务员ROOM ATTENDANT ATT餐饮总监 DIRECTOROFFOOD & BEVERAGE DOFB点心总厨 DIM SUM CHEF 总工程师 CHIEF ENGINEER 值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER 保安主管 CHIEF SECURITY 经理 MANAGER MGR主任 SUPERVISOR SUP 领班 CAPTAIN CAP 秘书 SECRETARY 文员 CLERK 服务员 WAITER酒店常用术语英文简称接待处用语：入住 CHECKOUT C / O预订BOOKING、RESERVATION BKG 预期抵店ARRIVAL、DUTE IN ARL 提前抵达 EARLY ARRIVAL预期离店DEPARTURE、DUTE OUT DEPT 确认CONFIRMATION CONFIRM 再次确认RE-CONFIRM RE-CFRM 取消 CANCELLATION CANCELL 订金 DEPOSIT 价格 RATE RTE 价钱PRICE 封房 BLOCK续住 EXTENSION EXTEN 客类：顾客、宾客 CLIENT、GUEST 散客 WALK IN W / I、FIT 团队GROUP GRP 商务客 COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP 旅行社 TRAVEL AGENT TVL AGT 自用房 HOUSE USE H/U 公司 COMPANY COM 付帐(动)PAY 付帐(名)PAYMENT 信用卡CREDIT CARD 现金 CASH尽快 AS SOON AS POSSIBLE资料 INFORMATION INFM 电话TELEPHONE TEL 传真 FACSIMILE FAX电传 TELEX TLX 电报 CABLE CBL 地址 ADDRESS ADD复印(机)COPY(MACHINE)网络 INTERNET 电脑 COMPUTER 打印机 PRINTERASAP 机票 FLIGHT TICKET 打字 TYPING充电 CHARGE A BATTERY 充电器 CHARGER 留言 MESSAGE 内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALL 酒店帐HOUSE ACCOUNT H/A 国内长途------IDD 国际长途------DDD 市内电话 CITY CALL 分机 EXTENSION EXTN 服务台 COUNTER 唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND 天气 WEATHER 出租车 TAXI 面包车 VEHICLE 中巴 COACH报纸 NEWSPAPER 信件 MAIL电视 TELEVISION TV 背景音乐 BACK GROUND MUSIC 小酒吧MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE 吹风筒 HAIR DRYER 电热水壶 ELECTRIC HEATING KETTLE 中央空调INDIVIDUALCONTROLLEDAIR-CONDITION 洗衣 LAUNDRY干洗DRY-CLEANING 熨烫VALET SERVICE 失物招领LOST AND FOUND 早餐BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF 午餐 LUNCH LNH 晚餐 DINNER DNR 人民币------RMB 港币------HKD 美元------USD 按摩 MASSAGE 蒸汽浴STEAM BATH 邻近房ADJOINING ROOM 付款方式ADVANCE PAYMENT 礼仪 AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION 取消 CANCELLATION不收费房 COMPLIMENTARY COMP 连通房 CONNECTING 续住EXTENSION 加床 EXTRA BED 预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT 加入 JOIN-IN超过退房时间 LATE CHECK-OUT 记事本 LOG BOOK 净价 NET RATE坏房 OUT OF ORDER O.O.O 包价 PACKAGE长包房 PERMANENT ROOM 门市价 RACK RATE 登记 REGISTER 登记卡REGISTRATION CARD 转房ROOM CHANGE 房价ROOM RATE 房间种类 ROOM TYPE团体住房名单ROOMING LIST 同住SHARE WITH 旅行社TRAVEL AGENT 升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.PARI:平均房价指数Average Rate Index;CTP营业利润贡献:Contribution to TradingProfit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue PerAvailable Room;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest SatisfactionTracking System;ESPS员工满意度调查:ESPS=EmployeeSatisfaction Pulse Survey;TQM全面质量管理:TQM=TotalQuality Management;QES质量评估系统:QES= Quality EvaluationSystem;PMS酒店经营管理系统:PMS=PropertyManagement System;SOP(标准经营程序):SOP=StandardOperating Procedures;KNR重要公司协议价:KNR(Key NegotiatedRate);LNR“当地”公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal;FIT(散客):FIT=FullyIndependentTraveler;DND(请勿打扰):DN D= Do Not Disturb;VIP(非常重要的人)：VIP= Very Important Person;IBP(综合经营计划)：IBP=IntegratedBusiness Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office第二篇：酒店常用英文缩写酒店常用英文缩写酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房 02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房 04.OD Occupied Dirty 住客脏房 05.PMU Please Make Up 即扫 06.DND Do Not Disturb 请勿打扰 07.OS Out Of Service 维修房（小）08.OOO Out Of Order 维修房（大）09.ECO Expectative Check Out 预退房 10.D/L Double lock 双锁房 11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务 13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李 16.L/B Light Baggage 少行李 17.C/O Check Out 离店结帐 18.C/I Check In 入住登记 19.D/U Day Use 小时房 20.H/U House Use 自用房21.T/D Turn Down Service 夜床服务 22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间 27.DS Deluxe Suite 豪华套房 28.BS Business Suite 商务套房 29.CR Connecting Room 公寓套房 30.PA Public Area 公共区域31.EK Executive King 行政单人间 32.ET Executive Twin 行政双人间 33.ES Executive Suite 行政套房部门 DEPARTMENT DEPT 职位 POSITION POS行政办 EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC 会计部ACCOUNTING ACCT 采购部 PURCHASING DEPARTMENT PD 酒水仓 BEVERAGE STORE 食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O(F/O)管家部HOUSEKEEPING HSKP 洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM 游泳池 SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B 中餐厅CHINESE RESTAURANT CHN REST 西餐厅WEST RESTAURANT WEST REST 日本餐厅 JAPANESE RESTAURANT 大堂吧 LOBBY BAR 送餐部 ROOM SERVICE RM SVC 宴会中心 BANQUET CENTRE 会议厅 CONFERENCE HALL 管事部 STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT 夜总会NIGHT CLUB 桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部ENGINEERING DEPARTMENT ENG 保安部SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT 员工饭堂STAFF CANTEEN 员工宿舍STAFF DORMITORY 医务室 CLINIC ROOM 图书馆 LIBRARY 前厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F 询问处 INFORMATION INFM 订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC 大堂副理ASSISTANT MANAGER AM 车队 TRANSPORTATION TRA账务处CASHIER、ACCOUNTING DESK 大堂LOBBY 楼层FLOOR / F后勤办公室 BACK OFFICE 员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM 行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC 总会计师CHIEF ACCOUNT 成本会计师 COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR 市场及销售总监 DIRECTOR OF SALES & MARKETING DOS 市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER 销售员SALES SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM 大堂副经理 ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员 BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR 司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH 助理管家ASSISTANT HOUSEKEEPER AH 楼层服务员ROOM ATTENDANT ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB 行政总厨EXECUTIVE SOUS CHEF 点心总厨 DIM SUM CHEF人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 总工程师 CHIEF ENGINEER 值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER 保安主管 CHIEF SECURITY 经理 MANAGER MGR 主任 SUPERVISOR SUP 领班 CAPTAIN CAP 秘书 SECRETARY 文员 CLERK 服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD值班经理 DUTY MANAGER DM 酒店常用术语：接待处用语：入住 CHECKOUT C / O预订BOOKING、RESERVATION BKG 预期抵店ARRIVAL、DUTE IN ARL 提前抵达 EARLY ARRIVAL预期离店DEPARTURE、DUTE OUT DEPT 确认CONFIRMATION CONFIRM 再次确认RE-CONFIRM RE-CFRM 取消 CANCELLATION CANCELL 订金 DEPOSIT 价格 RATE RTE 价钱PRICE 封房 BLOCK续住 EXTENSION EXTEN 客类：顾客、宾客 CLIENT、GUEST 散客 WALK IN W / I、FIT团队 GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT 长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP 旅行社 TRAVEL AGENT TVL AGT 自用房 HOUSE USE H/U 公司 COMPANY COM 付帐(动)PAY 付帐(名)PAYMENT] 信用卡 CREDIT CARD 现金 CASH尽快 AS SOON AS POSSIBLE ASAP资料INFORMATION INFM 电话TELEPHONE TEL 传真FACSIMILE FAX 电传 TELEX TLX 电报 CABLE CBL 地址 ADDRESS ADD 复印(机)COPY(MACHINE)网络 INTERNET 电脑 COMPUTER 打印机 PRINTER机票 FLIGHT TICKET 打字 TYPING充电 CHARGE A BATTERY 充电器 CHARGER 留言 MESSAGE 内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALL 酒店帐HOUSE ACCOUNT H/A 国内长途------IDD 国际长途------DDD 市内电话 CITY CALL 分机 EXTENSION EXTN 服务台 COUNTER 唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND 天气WEATHER 出租车 TAXI 面包车 VEHICLE 中巴 COACH报纸 NEWSPAPER 信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC 小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE 吹风筒 HAIR DRYER 电热水壶 ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗 DRY-CLEANING 熨烫 VALET SERVICE失物招领 LOST AND FOUND 早餐BREAKFAST B’FAST 美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF 午餐 LUNCH LNH 晚餐 DINNER DNR 人民币------RMB 港币------HKD 美元------USD 按摩 MASSAGE 蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM 付款方式 ADVANCE PAYMENT 礼仪 AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION 取消 CANCELLATION不收费房 COMPLIMENTARY COMP 连通房 CONNECTING 续住EXTENSION 加床 EXTRA BED 预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT 加入 JOIN-IN超过退房时间 LATE CHECK-OUT 记事本 LOG BOOK 净价 NET RATE坏房 OUT OF ORDER O.O.O 包价 PACKAGE长包房 PERMANENT ROOM 门市价 RACK RATE 登记 REGISTER 登记卡REGISTRATION CARD 转房ROOM CHANGE 房价ROOM RATE 房间种类 ROOM TYPE 团体住房名单 ROOM LIST 同住SHARE WITH旅行社 TRAVEL AGENT 升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP 总经营利润Gross Operating Profit GOP 平均每间可卖房间的收入 Revenue Per Available Room RevPAR 收入产生指数 Revenue Generation Index RGI宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS 全面质量管理Total Quality Management TQM 质量评估系统Quality Evaluation System QES酒店经营管理系统 Property Management System PMS(标准经营程序)Standard Operating Procedures SOP 重要公司协议价(Key Negotiated Rate)KNR 当地"公司协议价(LocalNegotiated Rate)LNR 合作协议申请Request for Proposal RFP 散客Fully Independent Traveler FIT综合经营计划 Integrated Business Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO 第三篇：酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M2酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey;TQM全面质量管理:TQM= Total Quality Management;QES 质量评估系统:QES= Quality Evaluation System;PMS酒店经营管理系统: PMS= Property Management System;SOP(标准经营程序): SOP= Standard Operating Procedures;KNR重要公司协议价:KNR(Key Negotiated Rate);LNR“当地”公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal;FIT(散客):FIT=Fully Independent Traveler;DND(请勿打扰):DN D= Do Not Disturb;VIP(非常重要的人)：VIP= Very Important Person;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M2酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey;TQM全面质量管理:TQM= Total Quality Management;QES 质量评估系统:QES= Quality Evaluation System;PMS酒店经营管理系统: PMS= Property Management System;SOP(标准经营程序): SOP= Standard Operating Procedures;KNR重要公司协议价:KNR(Key Negotiated Rate);LNR“当地”公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal;FIT(散客):FIT=Fully Independent Traveler;DND(请勿打扰):DN D= Do Not Disturb;VIP(非常重要的人)：VIP= Very Important Person;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office Hotel Various departments 酒店各部门Receiving Department收货部Engineering工程部Chinese Restaurant中餐厅 HSKP楼层，客房Shift Leader – HSKP主管－楼层HSKP Order Taker 客房部文员GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台 CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心(不同于 B.C.---BEFORE CHRIST)公元前CL---CLOUB LOUNGE 行政酒廊 HC--HEALTH CLUB 健康中心TC---TICKET CENTER 票务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部 HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台 CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心(不同于 B.C.---BEFORE CHRIST)公元前CL---CLOUB LOUNGE 行政酒廊 HC--HEALTH CLUB 健康中心TC---TICKET CENTER 票务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部 HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部第四篇：酒店各部门英文缩写酒店缩写总经理办公室:GM人力资源部:HR 财务部:A/C餐饮部:F&B 客房部:HSKP工程部:ENG 保安部:SEC前厅部:FO 康乐部:ENT(Recreation and Entertainment Department)市场销售部:S&M 酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey;TQM全面质量管理:TQM= Total Quality Management;QES质量评估系统:QES= Quality Evaluation System;PMS酒店经营管理系统: PMS= Property Management System;SOP(标准经营程序): SOP= Standard Operating Procedures;KNR重要公司协议价:KNR(Key Negotiated Rate);LNR“当地”公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal;FIT(散客):FIT=Fully Independent Traveler;DND(请勿打扰):DN D= Do Not Disturb;VIP(非常重要的人)：VIP= Very Important Person;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office第五篇：英文缩写GM（General Manager）总经理VP（Vice President）副总裁FVP（First Vice President）第一副总裁AVP（Assistant Vice President）副总裁助理CEO（Chief Executive Officer）首席执行官COO（Chief Operations Officer）首席运营官CFO（Chief Financial Officer）首席财务官CTO（Chief Technology Officer）首席技术官HRD（Human Resource Director）人力资源总监OD（Operations Director）运营总监MD（Marketing Director）市场总监OM （Operations Manager）运作经理PM（Production Manager生产经理、Product Manager产品经理、Project Manager项目经理)注：这里面变化比较多，要结合谈话时的背景来判断究竟是指哪种身份）BM（Branch Manager）部门经理DM（District Manager）区域经理RM（Regional Manager）区域经理President 总裁Vice-President 副总裁Assistant VP 副总裁助理Executive Marketing Director 市场行政总监General Manager 总经理Branch Manager 部门经理Product Manager 产品经理Project Manager 项目经理Regional Manager 区域经理Production Manager 生产经理Transportation Manager 运输经理Applications Programmer 应用软件程序员Computer Operator 电脑操作员Computer Operations Supervisor 电脑操作主管Hardware Engineer 硬件工程师Computer T echnician 电脑技术MIS Manager 管理信息系统部经理Developmental Engineer 开发工程师Operations Analyst 操作分析Director of Information Services 信息服务主管LAN Administrator 局域网管理员Systems Analyst 系统分Manager of Network Administration 网络管理经理Systems Engineer 系统工程师Product Support Manager 产品支持经理Systems Programmer 系统程序员VP Sales 销售副总裁VP Marketing 市场副总裁SeniorAccount Manager 高级客户经理Telemarketing Director 电话销售总监Sales Administrator 销售主管Telemarketer 电话销售员Regional Sales Manager 地区销售经理Tele-Interviewer 电话调查员Regional AccountManager 地区客户经理Salesperson 销售员Sales Representative 销售代表Merchandising Manager 采购经理Sales Manager 销售经理Marketing Consultant 市场顾问Sales Executive 销售执行者Marketing Assistant 市场助理Sales Assistant 销售助理Marketing and Sales Director 市场与销售总监Retail Buyer 零售采购员Market Research Analyst 市场调查分析员Manufacturer’s Representative 厂家代Purchasing Agent 采购代理Assistant Account Executive 客户管理助理Marketing Manager 市场经理Advertising Manager 广告经理Marketing Intern 市场实习Advertising Coordinator 广告协调员Marketing Director 市场总监Advertising Assistant 广告助理Account Manager 客户经理Account Representative 客户代表Accounting Payable Clerk 应付帐款文员Accounting Assistant 会计助理Accounting Manager 会计经理Accounts Receivable Clerk 应收帐款文员Accounting Clerk 会计文员Certified Public Accountant 注册会计师Senior Accountant 高级会计Chief Financial Officer 首席财务官Audit Manager 审计经理Collections Officer 收款负责人Auditor 审计师Junior Accountant 初级会计Loan Administrator 贷款管理员Management Accountant 管理会计Billing Clerk 票据文员Billing Supervisor 票据管理员Bookkeeper 档案管理Staff Auditor 审计员Bookkeeping Clerk 档案管理助理Budget Analyst 预算分析Tax Accountant 税务会计Credit Analyst 信用分析Credit Manager 信用管理经理Vice-President of Administration and Finance 财务行政副总裁Financial Analyst 财务分析Vice-President of Finance 财务副总裁Financial Consultant 财务顾问Financial Manager 财务经理Financial Planner 财务计划员VP HR 人力资源副总裁Assistant VP HR 人力资源副总裁助理HR Director 人力资源总监Compensation &Benefit Manager 薪酬福利经理Staffing Manager 招聘经理Training Manager 培训经理Benefits Coordinator 员工福利协调员Employer Relations Representative 员工关系代表Payroller 工资专员Training Coordinator 培训协调Training Specialist 培训专员HR Supervisor(Training)培训主管Vice-President of Administration 行政副总裁Administrative Director 行政总监Office Manager 办公室经理File Clerk 档案管理员Administration Assistant 行政助理Receptionist 接待员General Office Clerk 办公室文员Secretary 秘书Order Entry Clerk 订单输入文员Operator 接线员Typist 打字员公司部门：总公司Head Office分公司Branch Office营业部Business Office人事部 Personnel Department人力资源部 Human Resources Department总务部 General Affairs Department财务部General Accounting Department销售部 Sales Department国际部International Department广告部 Advertising Department企划部Planning Department研发部 Research and Development Department(R&D)秘书室 Secretarial Pool销售相关名词：KA：Key Accounts（原：主要客户）大卖场，大型连锁DM：DeliverMessageDirectMail 宣传单张POP：Point of the purchase(原：据点上的购买）店头广告PDCA：Plan,Do,Check,Action 计划、实施、检核、措施为管理循环的简称4PS：Product,Price,Place,Promotion 行销组合4p(产品价格通路促销)4CS：Consumer needs,Costs,Convienience,Communication行销组合4c(顾客需求顾客接受的成本便利性沟通)MINI：Mininum 小SWOT：trength,Weakness,Opportunity,Threat(优势弱势机会问题)为内外环境分析的一个工具USP：Unique Special Point 独特点FAB：Feature,Advantage,Benefit 产品特性，利益，功效推销法POD：Product Of Difference 产品的卖点SP：Sales Promotion 促销AD：Advertisement 广告NP：News Paper 报纸杂志PR：PublicRelation 公共关系Store Check：Store Audit(偏于量的终端调查)终端调查，铺市率调查（可见度）FGD：Focus Group Discuss 座谈会(市调一种)Outdoor：户外GRP： Gross Rating Point（媒介用语）毛评点;总收视点3A：Avalible,Able,Adsire买得到，买得起，乐得买A&U：Attitude and Usage 消费态度和行为（市场调查）TG：端架SKU：单品CPM:每一百万个使用者会有几次抱怨(Complaint per Million)CRM:客户关系管理(Customer Relationship Management)JIT: 即时管理(Just In Time)KM：知识管理(Knowledge Management)LTC:最小总成本法(Least Total Cost)LUC:最小单位成本(Least Unit Cost)SO:订单(Sales Order)销售中的4P：产品（Product）、价格（Price）、通路（Place）、促销（Promotion）销售中的4C：消费者（Consumer）、成本（Cost）、方便（Convenience）、Inventory Control Manager 库存管理经理Regional Manager 区域经理Executive Marketing Director 市场行政总监Warehouse Manager 仓库经理Manager(Non-Profit and Charities)非盈利性慈善机构管理Cashier 出纳员Buyer 采购员Clerk/Receptionist 职员/接待员Civil Engineer 土木工程师Clerk Typist & Secretary 文书打字兼秘书Marketing Representative 销售代表Simultaneous Interpreter 同传公司英文标识总公司Head Office分公司Branch Office 营业部Business Office人事部 Personnel Department人力资源部Human Resources Department 总务部General Affairs Department财务部General Accounting Department 销售部Sales Department 促销部Sales Promotion Department 国际部 International Department 出口部Export Department进口部Import Department 公共关系Public Relations Department 广告部Advertising Department 企划部Planning Department 产品开发部Product DevelopmentDepartment 研发部Research and Development Department(R&D)艺术类词汇:服装设计师Fashion Designer电影摄制助理Film Production Assistant画面设计师Graphic Designer 装饰设计师Interior Designer制片协调员Production Coordinator男演员/女演员Actor/Actress艺术总监Art Director舞蹈教练Choreographer喜剧演员Comedian舞蹈家 Dancer摄影师 Photographer服务行业词汇: 办案员Case Worker城市规划者Urban Planner临床医学家Therapist社会工作者Social Worker心理学家Psychologist客户服务经理 Customer Service Manager客户服务代表 Customer Service Representative健康俱乐部经理Health Club Manager厨师Chef美容师Cosmetologist发型师Hairstylist 教育词汇:校长Principal外语教师 Foreign Language Teacher银行词汇：工商银行 ICBC: Industrial and Commercial Bank of China中国银行 BOC: Bank of China建设银行CCB: China Construction Bank农业银行ABOC: Agriculture Bank of China交通银行BOCM: Bank of Communication招商银行CMB: China Merchant Bank民生银行 CMBC: China Minsheng Banking Group,.Ltd光大银行 CEB: China Everbright Bank华夏银行 Huaxia Bank中信银行 ChinaCitic Bank广东发展银行Guangdong Development Bank深圳发展银行Shenzhen Development Bank上海浦东发展银行SPDB: Shanghai Pudong Development Bank兴业银行 CIB: China Industrial Bank Co., Ltd.MPV是指多用途汽车(multi-Purpose Vehicles)，从源头上讲，MPV是从旅行轿车逐渐演变而来的，它集旅行车宽大乘员空间、轿车的舒适性、和厢式货车的功能于一身，一般为单厢式结构，即多用途车。

1．Executive Office行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部8．Sales Dept.市场营销部9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morning call叫醒服务21．Complain投诉22．Over booking超额预订23．OOO=Out of Order维修房24．Lost and found 失物招领25．Room status 房间状态26．Check in 登记入住27．Check out 结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Business centre商务中心32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房36．Standard room标准间37．Double room大床间38．Mini-bar小酒吧39．Laundry service洗衣服务40．Room service送餐服务41．Menu菜单42．PA=Public Area公共区域43．DJ=Disk Jockey音控员44．Tips=To Insure Prompt Service小费45．AM=Assistant Manager大堂副理总经理general manager外方总经理Expatriate General Manager副总经理deputy general manager财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Divsion行政总厨Executive Chef部门经理department manager;division manager;section manager 经理助理assistant manager主管supervisor领班captain销售代表 Sales Executive客房服务员 Room Attendant会议服务员 Meeting Attendant庭院清扫养护员 garden Keeper公共洗手间保洁员 Toilet Attendant洗涤工 Washing Worker夜间清洁工 Night Sweeper日夜保洁员 Mobile Cleaner服装保管员 Uniform Keeper干湿洗工 Washer手烫工 Presser大烫工 Flat Work Ironer服务中心接线生 Room Center Coordinator接待员 Reception商务中心文员 Business Center Clerk商场营业员 Market Attendant迎宾门僮 Bell man机场代表 Air Representative文员兼仓管 Secretary & Storeroom Keeper康乐部经理 Recreation & Health Manager娱乐经理 Recreation Manager康体经理 Health Manager桑拿领班 Sauna CaptainKTV领班 Karaoke Captain桑拿服务员 Sauna AttendantKTV服务员 Karaoke Attendant网球服务员 Tennis Attendant棋牌服务员 Chess & Cards Attendant乒乓服务员 Table Tennis Attendant台球服务员Billiards Attendant射箭服务员 Toxophily Attendant酒吧服务员 Bar Attendant美容服务员 Beauty Attendant餐饮部经理 Food & Beverage Manager中餐经理 Chinese Food Manager西餐经理 Western Food Manager行政总厨 Executive Chef冷菜房厨师长 Cold Food Chef西点厨师长 Western Food Chef加工间厨师长Primary Processing Chef宴会厅领班 Banquet Captain传菜间领班 Pass Food Captain西餐厅领班 Western Restaurant Captain咖啡厅领班 Cafe Captain餐务组领班 Stewarding Captain服务员 Waiter / Waitress咖啡厅服务员 Cafe Waiter / Waitress花店员工 Flower Shop Attendant工艺品店员工 Handicrafts Shop Attendant 书店员工 Book Shop Attendant吧员 Bar Attendant仓管员 Warehouseman洗碗工 Dishwasher烧腊厨师 Grill Cook冷菜厨师 Cold Food Cook切配厨师 Chopper炉灶厨师 Stove Cook炖台厨师 Thumb Cook点心厨师 Pastry Cook切配 Chopper炉灶厨师 Stove Cook加工员 Processing总经理 General Manager驻店经理 Resident Manager财务部经理 Finance Manager采购经理 Purchasing Manager结帐经理 Cashier Manager信用审计经理 Credit Manager成本验货经理 Cost Manager仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班 F/O Cashier Captain审计员（日/夜审） Day/Night Auditor 信用管理员 Credit Clerk应收款管理员 A/R Clerk出纳 General Cashier往来款结算员 Accounting Clerk收入费用结算员 Accounting Clerk成本核算员 Cost Clerk验货员 Receiving Clerk信息管理员 Information System Clerk食品采购员 Purchasing Clerk - F&B物资采购员 Purchasing Clerk – Material食品保管员 Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier行政部主任 Executive Director文员 Secretary人事培训经理 P&T Manager福利劳资员 Payroll Clerk员工事务长 Staff Purser车队队长 Driver Captain员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机 Driver工程部经理 Engineering Manager运行经理 Operation Manager维修经理 Repairing Manager安消经理 Fire Control Supervisor运行领班 Operation Captain强弱电领班 Strong & Weak Captain维修领班 Repairing Captain空调工 Air-Conditioning Attendant锅炉工 Boiler配电工 Electrician强弱电工 Strong & Weak Current Worker 机修工 Mechanician木工 Carpenter万能工 Fitting-up Worker水工 Plumber仓管员 Storeroom Keeper安消部经理 Security Manager警卫领班 Security Captain门卫 Entrance Guard巡逻 Patrol Guard监控员 TV Monitoring Clerk客务部经理 Room Division Manager客房经理 House Keeping Manager公共区域经理 P / A Manager洗衣经理 Laundry Manager大堂经理 Assistant Manager前厅经理 Front Office Manager市场拓展部经理 Sales Manager客房领班 House Keeping Captain园林领班 Gardens CaptainG R O Guest Relation Office前台领班 Front Office Captain礼宾领班 Concierge Captain策划兼美工 Mastermind & Art Designer。

酒店部门及酒店职位英文翻译大全市场营销部sales & Marketing Division餐饮部Food & Beverage Department工程部Engineering Department财务部Accounting Department保安部Security Department前厅部Front Office Department人力资源Human Resource Department康乐部Recreation and Entertainment Department公关部Public Relation Department 预订部Reservation Department客务部Room Division管家部Housekeeping Department商场部Shopping Arcade行政部Rear-Service Department 采购部Purchasing Dept..电脑部Electronic Data Processing Dept.人事部经理Personnel Manager 培训部经理Training Manager督导部经理Quality Inspector 人事主任Personnel Officer常务副总经理Deputy General Manager 培训主任Training Officer 人力资源开发总监Director of Human Resources客房总监Director of Housekeeping 餐饮总监F&B Director财务总监Financial Controller 财务部经理Chief Accountant成本部经理Cost Controller 采购部经理Purchasing Manager采购部主管Purchasing Officer 电脑部经理EDP Manager总出纳Chief Cashier 总经理General Manager洗衣房经理Laundry Manager 餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 公关经理P.R.Manager 中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager 销售部经理Director of Sales 市场营销总监Director of Sales and Marketing宴会销售经理Banquet Sales Manager 销售经理Sales Manager宴会销售主任Banquet Sales Officer 销售主任Sales Officer高级销售代表Senior Sales Executive 销售代表Sales Executive 公关代表P.R. Representative 总行政办公室Executive Office宾客关系主任Guest Relation Officer公关部经理Public Relation Manager公关部主任Public Relation Supervisor 客户经理Account Manager高级客户经理Senior Account Manager 资深美工Senior Artist销售部联络主任Sales Coordinator 美工Artist 销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge行李员Bellboy 女礼宾员Door Girl礼宾司Door Man资深销售中心预订员Sales Center Senior Reservation Clerk前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager礼宾主管Chief Concierger客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist车队主管Chief Driver出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper办公室文员Order Taker客房高级主任Senior Supervisor楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager商场部经理Shop Manager 商场营业员Shop Assistant。

酒店房务部专业术语中英文对照房务部：Rooms Division前厅部：Front Office客房部：Housekeeping大堂副理：Assistant Manager宾客关系主任：Guest Relation Officer前台：Front Desk接待处：Reception/Check-in收银处：Cashier/Check-out领班：Captain主管：Supervisor班次负责人：Shift Leader商务中心：Business Center客房服务代表：Guest service agent(接待和收银合并之后的前台人员的称呼)简称GSA电话总机：Switch Board接线员：Operator预订处：Room Reservation礼宾服务处：Concierge大厅服务处：Bell Service金钥匙：Golden Key行政楼层：Executive Floor行政酒廊：Executive Lounge行李生：Bellman迎宾员：Doorman夜审：End of Day /Night auditor2．前厅服务项目专业术语介绍入住：Check-in退房：Check-out外币兑换：Foreign Currency Exchange问询：Information接送机服务：Pick up service叫醒服务：Wake up call请勿打扰服务：DND Do not disturbed失物招领：Lost and Found国内直拨和国际直拨电话：DDD and IDDDomestic Direct Dial and International Direct Dia l对方付费电话：Collect Call3．前厅常用物品术语介绍：住宿登记单：Registration card欢迎卡：Welcome card订房凭证：V oucher交接本：log book信封：Envelope房卡钥匙：Room key安全保管箱：Safe Deposit Box4。

1．Executive Office行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部8．Sales Dept.市场营销部9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=V ery Important Person贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morning call叫醒服务21．Complain投诉22．Over booking超额预订23．OOO=Out of Order维修房24．Lost and found 失物招领25．Room status 房间状态26．Check in 登记入住27．Check out 结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Business centre商务中心32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房36．Standard room标准间37．Double room大床间38．Mini-bar小酒吧39．Laundry service洗衣服务40．Room service送餐服务41．Menu菜单42．PA=Public Area公共区域43．DJ=Disk Jockey音控员44．Tips=To Insure Prompt Service小费45．AM=Assistant Manager大堂副理总经理general manager外方总经理Expatriate General Manager副总经理deputy general manager财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Divsion行政总厨Executive Chef部门经理department manager;division manager;section manager 经理助理assistant manager主管supervisor领班captain销售代表 Sales Executive客房服务员Room Attendant会议服务员Meeting Attendant庭院清扫养护员garden Keeper公共洗手间保洁员Toilet Attendant洗涤工 Washing Worker夜间清洁工Night Sweeper日夜保洁员Mobile Cleaner服装保管员Uniform Keeper干湿洗工Washer手烫工Presser大烫工 Flat Work Ironer服务中心接线生Room Center Coordinator接待员 Reception商务中心文员Business Center Clerk商场营业员 Market Attendant迎宾门僮Bell man机场代表Air Representative文员兼仓管Secretary & Storeroom Keeper康乐部经理Recreation & Health Manager娱乐经理Recreation Manager康体经理Health Manager桑拿领班Sauna CaptainKTV领班Karaoke Captain桑拿服务员 Sauna AttendantKTV服务员Karaoke Attendant网球服务员 Tennis Attendant棋牌服务员 Chess & Cards Attendant乒乓服务员 Table Tennis Attendant台球服务员Billiards Attendant射箭服务员 Toxophily Attendant酒吧服务员 Bar Attendant美容服务员Beauty Attendant餐饮部经理 Food & Beverage Manager中餐经理 Chinese Food Manager西餐经理 Western Food Manager行政总厨Executive Chef冷菜房厨师长Cold Food Chef西点厨师长Western Food Chef加工间厨师长Primary Processing Chef宴会厅领班 Banquet Captain传菜间领班 Pass Food Captain西餐厅领班 Western Restaurant Captain咖啡厅领班 Cafe Captain餐务组领班 Stewarding Captain服务员 Waiter / Waitress咖啡厅服务员 Cafe Waiter / Waitress花店员工Flower Shop Attendant工艺品店员工 Handicrafts Shop Attendant 书店员工 Book Shop Attendant吧员 Bar Attendant仓管员Warehouseman洗碗工 Dishwasher烧腊厨师 Grill Cook冷菜厨师 Cold Food Cook切配厨师Chopper炉灶厨师 Stove Cook炖台厨师 Thumb Cook点心厨师Pastry Cook切配 Chopper炉灶厨师 Stove Cook加工员 Processing总经理 General Manager驻店经理 Resident Manager财务部经理 Finance Manager采购经理 Purchasing Manager结帐经理 Cashier Manager信用审计经理 Credit Manager成本验货经理 Cost Manager仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班F/O Cashier Captain审计员（日/夜审）Day/Night Auditor 信用管理员 Credit Clerk应收款管理员A/R Clerk出纳 General Cashier往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员 Receiving Clerk信息管理员Information System Clerk食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk – Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier行政部主任Executive Director文员 Secretary人事培训经理P&T Manager福利劳资员Payroll Clerk员工事务长Staff Purser车队队长Driver Captain员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机 Driver工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber仓管员Storeroom Keeper安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk客务部经理Room Division Manager客房经理House Keeping Manager公共区域经理P / A Manager洗衣经理Laundry Manager大堂经理Assistant Manager前厅经理Front Office Manager市场拓展部经理Sales Manager客房领班House Keeping Captain园林领班Gardens CaptainG R O Guest Relation Office前台领班Front Office Captain礼宾领班Concierge Captain策划兼美工Mastermind & Art Designer最新文件仅供参考已改成word文本。