目录总经理致辞
大堂服务GRAND LOBBY SERVICES 1．大堂经理Assistant Manager
2 •问讯留言In formati on /Message
3 .预订接待Reservatio n /Reception
4 •收银结账Cashier
5.外币兑换Foreign Currency Exchange
6.信用卡Credit Card
7.退房时间Check-out Time
8.客房门卡Room Card
9.行李服务Luggage Service
10.大堂保险箱Lobby Safe box
11．商务中心Business Center
12．商场Shopping Center
13．残疾人士设施Handicapped Facilities 14．擦鞋服务Shoe-Shine Service
15．花店Flower Shop
16．租车Car Hire
17．着装Dressing
18．停车Parking
19．行政楼层接待处Executive Floor Reception
客房服务
GUEST ROOM SERVICES 1．客房中心Housekeeping Center
2．房间清洁服务Room Cleaning
3．房间夜床服务Turn-down Service
4．洗衣服务Laundry Service
5．小酒吧Mini-Bar
6．房间加床服务Extra Bed
7．送餐服务Room Service
8．擦鞋服务Shoes-shine Service
9．叫醒服务Wake-up Call
10．饮用水Drinking Water
11．电话Telephone
12．电吹风Hair Dryer
13．冰块Ice Cube
14．电熨斗/ 烫衣板Iron / Iron Board
15．房间保密/电话免打扰
16．失物招领Lost And Found
17．电视节目TV Channel
18．网上漫游Internet Service
19．空气调节Air Conditioner
20．电源总开关Energy Saver
21．电源说明Power Supply
22．无烟楼层Non-smoking floor
23．医疗服务Clinic Service
24．环境保护Environmental Protection
25．紧急情况Emergency
餐饮服务
FOOD & BEVERAGE SERVICES
1．宴会预订Banquet Reservation
2．大堂吧
Lobby Bar
3．西餐厅
Western Restaurant
4．行政酒廊
Executive Lounge
5．中餐厅
Chinese Restaurant
6．日韩餐厅
Japanese & Korean Restaurant
7
．洗浴自助餐厅Bath buffet Restaurant
8．会议室
Conference Room
9
．
送餐服务Room Service
会馆服务
HEALTH& ENTERTAIMENT SERVICE
1．洗浴Bathe
2．游泳馆Swimming Pool
3．健身房Gymnasium Center
4．电影厅Film Hall
5．休息厅Lounge
6．游乐区Game Area
7．棋牌室Chess and Mahjong Room
8．SPA 理疗室
安全指南
SAFETY DIRECTORY
1．遵守措施
2．宾客注意事项Guest ' s Notices
3．安保Safeguard
4．火警Fire Prevention
5．火警须知Fire alarm notice
电话指南
TELEPHONE DIRECTORY
1．拨打客房电话Room to Room Calls
2．拨打外线电话
Outside Calls
3．国内直拨电话
DDD Calls
4．国际直拨电话
IDD Calls
5
．国内、国际直拨须知IDD&DDD Service Guide
6
．
国内、国际长途电话区号IDD&DDD DIRECTORY 附表
客房物品有偿价格表
金龙国际饭店热忱欢迎阁下光临
尊敬的宾客：
欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。
在宝龙国际饭店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表” ，我们会立即改进，因为您的满意就是我们的最终目标。
最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！
xx 国际饭店总
经理
Warmly Welcome to Baolong International Hotel
Dear Guest:
Welcome to Baolong International Hotel!
All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This 《Service Directory 》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.
You are our concern in Baolong International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.
We wish, during your stay with us, joviality experience wise up to your friends and we hope we will have the pleasure of serving you again.
INTERNATIONAL HOTEL
General Manager
