2019年商务英语考试BEC中级模拟练习题1

2019年商务英语考试BEC中级模拟题Social English 11. Listening When you meet someone for the first time and start up a conversation， it is important to find points of common interest so that the conversation can run smoothly. Listen to the five dialogues on the tape.Decide if you think they are successful or not in making initial contact.Dialogue 1Dialogue 2Dialogue 3Dialogue 4Dialogue 5Now listen again and note down the answers to these questions.Dialogue 1： Has the visitor been to Japan before?Dialogue 2： Which hotel is the visitor staying in?Dialogue 3： What topic of common interest do they find?Dialogue 4： What topic of common interest do they find?Dialogue 5： What topic of common interest do they find?Listening taskDialogue 1A： Is this your first trip to Japan?B： Yes， it is.A： Do you like it here?B： yes， it seems interesting.A： Would you like another drink?B： Thank you.Dialogue 2A： How was your trip?B： Fine， thanks.A： How do you find Tokyo?B： Very interesting.A： Which hotel are you staying in?B： The Sheraton.Dialogue 3A： Is this your first trip to Japan?B： Yes， but hopefully not my last.A：I‘m pleased to hear that. Have you found time to see much?B： Well， I visited the gardens.A： Oh， are you interested in gardens?B： Actually， yes，it‘s my hobby.A： Mine tooDialogue 4A： Are you staying long?B： No， unfortunately only a couple of weeks.A： Business or pleasure?B： Business，I‘m afraid. My company is setting up an office here in Tokyo.A： Really? Where is your company based?B： In Detroit， sort of north mid-west of the States.A： Yes， I know it. I visited it two years ago.B： Ah， really?Dialogue 5A：I believe you‘re in fashion.B：Yes that‘s right- on the design side.A：That‘s a coincidence. My wife‘s a fashion designer.B： Oh，I‘d like to meet her.A： You must come round to dinner one evening.B： That would be nice.A： Good，I‘ll fix it up later this week.。

2019年商务英语考试BEC中级每日训练题填空题1、Finding the right peopleWhen a small company grows, managers must take on manynew roles. Besides the day-to-day running of the business,they find themselves responsible for, among other things,relations with outside investors, increased levels ofcashflow and, hardest of all, recruitment. For most managers of small and medium-sized enterprises, the job of searching for, interviewing and selecting staff is difficultand time-consuming. ___(0) G___. Interviewing, for example,is a highly skilled activity in itself. “We have f ound the whole process very hard,” says Dan Baker, founding partner of a PR company. “In seven years we have grown from five to eighteen staff, but we have not found it easy tolocate and recruit the right people.” ___(8)___. As Dan Baker explains, “We wen t to one for out first recruitmentdrive, but they took a lot of money in advance and didn’t put forward anybody suitable. In the end we had to do it ourselves.”Most recruitment decisions are based on apile of CVs, a couple of short interviews and two cautious references. David Rowe, a business psychologist, studied how appointments were made in five small companies. He claimsthat selection was rarely based in clear criteria. ___(9)___.This kind of approach to recruitment often has unhappy consequences for both employers and new recruits. Small companies often know what kind of person they are looking for.___(10)___. According to David Rowe, this means that small company managers themselves have to devote more time andenergy to recruitment. It shoul dn’t be something that isleft to the evenings or weekends. Many companies start the recruitment process with over-optimistic ideas about the typeof person that will fit into their team. “It’s very easy to say you must have the best people in the top pos itions,”　says Alex Jones, managing partner of an executive recruitment company. “But someone who is excellent in one company maynot do so well in another environment. ___(11)___. You cannever guarantee a successful transfer of skills.”Whatever the cand idate’s qualifications, their personalqualities are just as important since they will have tointegrate with existing members of staff. This is where, the recruitment industry argues, they can really help.According to Alex Jones, “a good recruitment age ncy will visit your company and ask a lot of questions. ___(12)___.They can ask applicants all sorts of you with a shortlist ofpeople who not only have the skills, but who are likely tofit in with your company’s way of doing things.”A. A finance director in a big company, for example, will oftenmake a terrible small company finance director because he orshe is used to having a team doing the day-to-day jobs.B.More often than not, the people making the choice prioritizeddifferent qualities in candidates or relied on guesswork.C. Recruitment would seem an obvious task to outsource, but the company’s experience of recruitment agencies was not encouraging.D. They need paying for that, of course, but youwill have them working for you and not for the candidate.E.They are usually in very specific markets and the problemthey face is that recruitment agencies may not reallyunderstand the sector.F. This means that companies cannotspend more than the standard ten minutes interviewing eachapplicant.G. Yet few are trained and competent for all aspects of the task.2、Questions 8-12·Read the article below about job interviews.·Choose the best sentence from the list on the opposite page to fill each of the gaps.·For each gap 8-12 mark one letter (A-I) on your Answer Sheet.·Do not use any letter more than once.How to Succeed at InterviewsThe aim of a job interview is to establish whether you are likely to do well in a particular job in a specificorganisation. This is not only a matter of having the necessary technical knowledge and skills. You must also have the motivation, the ability to adapt to new ways of workingand to a new work environment, and the personality to do the job and fit into a new team. (example)____. These include getting on with people, oral and written communication, teamworking, problem solving and good time management.Most people think that interviewers know what they are looking for and will recognise it when they see it. (8) ____. This applies to recruiters as much as anyone else. In fact a former head of selection at one big firm used to say that “some interviewers are so poor they would do better to rely on chance”．In companies which recognise this, various methods are usedto try to find the right person (9) ____. Research has shownthat this approach is more reliable than the ordinary jobinterview, though not as effective as using personality testsor assessment centres.In a structured interview the interviewer groups thequalities listed in the job specification under variousheadings. There are two well-established structures for this：the National Institute of Industrial Psychology’s Seven-Point Plan and the Five-Fold Grading System. Both thesesystems cover factors such as physical appearance,qualifications, general intelligence, motivation and previousexperience.(10) ____.However, they should not give equal weight to each one. Somefactors are more important in one job than another. Forexample, physical appearance and manner will be moreimportant in a sales position than in a researcher who worksbehind the scenes. It is also a fact that the impact thecandidate makes in the first three of four minutes of aninterview is of major importance.(11) ____.A decision not tohire is often made during those first few minutes.It is not always possible to tell whether structuredinterview techniques are being used. If interviewers askquestions systematically, using some kind of checklist, andoccasionally make a brief note, they probably are. On theother hand, if the interviewer goes through your applicationform to confirm what you have already said, or asksirrelevant questions, or jumps from one topic to another theinterview is unlikely to be structured. Before you attend anyinterview, look again at the job description and the personal specification. (12) ____. If you already have a mental listof the key points that you need to mention, you are unlikelyto waste time giving irrelevant information or to omitimportant points in your favour.A Study them closely and assess what your interviewer will be looking for.B However, people are actually not very good at assessing one another.C A number of skills are common to most of these interviewing situations.D Although a favourable impression may be reversed later in the interview, a negative impression is rarely changed.E The most common is the structured interview.F The effectiveness of the interviewer can be improved by training.G For each of these areas the interviewers score candidates against how well they fit the job specification.H The ability to cope with stress and get on with people is essential.I But there are other personal skills that affect yoursuccess in a job.3、Questions 8-12·Read this memorandum.·Choose the best sentence from the list A – I to fill each of the blanks.·For each blank (8 - 12) mark one letter (A - I) on your Answer Sheet.·De not mark any letter twice.·One answer has teen given as an example.MEMORANDUMTo： Filma Williams, school of ArchitectureFrom： Ram S. Johnson, Physical Plant OperationsSubject： Air-conditioning Installation Costs for East Hall.Date： 4.4.94As you requested in your memo of March 15, we have studied the costs of installing air conditioning for theseven offices and two studio classrooms in East Hall ____ Example ____Office and Classroom installationEstimates were obtained from three contractors on thecosts of covering the offices and classrooms ____ 8 ____ The work would take about three weeks.Because the central unit would be installed on the roof,some noise problems might occur during a four-or five-dayperiod ____ 9 ____ Sheet metal work to build out lest in the classes could be dine on weekends, and the overtime labour costs of about $ 1,500 have been included in the estimates.Arrangements were not made to do the office space installation on weekends … 10 …Additional InstallationBecause a larger installation, including a more powerful central unit, would be necessary to handle the halls and stairways, an additional $6,000 would be required for the equipment. ____ 11 ____ If this additional work were delayed until a later time, a new central unit would be requiredalong with changes in the pipe way ____ 12 ____SummaryThe total job for the building would be about $ 35,000 if done at one time. A two-stage installation would cost about $55,000. I can get official bids at your request.Example： AA. As you suggested, we also sought information on the additional cost of air conditioning in the entrance halls and stairways.B. All these three were in the $ 20,000 to $ 25,000 range.C. This later installation would cost about $20,000.D. However, class interruption should be minimal.E. In the same way, each of these three would take at least one month.F. Therefore, the total cost was this $6,000 plus another $5,000.G. Labour costs would be an additional S 5,000, bringing thetotal cost of the addition to $11,000.H. Each faculty member could expect to have workers in officefor about one day.I. So faculty members can continue their office work as usual.4、Questions 8-12· Read this letter to the editor of The Economist.· Choose the best sentence from the list A-I to fill each of the blanks.· For each bland (8-12) mark one letter (A-I) on your Answer Sheet.· Do not mar4 any letter twice.· One answer has been given as an example.Sir,You state on February 13 th that New Mexico has “few natural resources”, ____ example____ In 1991 New Mexico ranked fourth in the United States in production of naturalgas, seventh in oil and tenth in non-fuel minerals ____8____Non-fuel minerals contributed about $ 1 billion and coal$ 509 million.Taxes from production of fuels and minerals, and lease payments on state lands have been set aside by legislativeacts to endow two permanent funds worth about $ 5.65 billion,____9____ In addition, during fiscal year 1991 , payments toNew Mexico from taxes on federal lands were S 108 million,all earmarked for public education.____10____ About $566 million came from taxes and permanent-fund earnings attributable to oil and gas production. ____11____ Tourism is an important industry in Mew Mexico, yet its economic impact on the public sector is dwarfed by that of mineral production.New Mexico came through the recent recession in much better shape than most other states. It does not have a deficit. ____12____ States that rely primarily on a sales taxor on an income tax have big problems during economic downturns. Income growth per head in New Mexico averaged 6.1/00 in the year to October 1992-one if the fastest growth rates in the United States.Charles ChapinExample： CA. That it has a broadly based tax structure is an important point.B. In 1992 it produced more oil than Colorado and Kansas combined.C. However, the extractive mineral industry in New Mexico is one of the state’s strongest economic forces.D. During fiscal year 1992 New Mexico raised permanent funds worth about $6.1 billion.E. The combined value of oil and gas production was $ 2.8 billion.F. Some 16,000 employees work in the extractive industriesand their wages are among the highest of any major industry.G. The $39 million earned by these funds in 1991 was used to finance education and other public services.H. Only S 25 million came from agricultural taxes.I. New Mexico’s extractive mineral industries contributeabout a third of the state’s $ 1.9 billion general-fund income in fiscal year 1991.5、Banks and Banking ： Other Bank ServicesA modern bank provides many services other than checking accounts. ____1____If you went to a bank to open a savings account, you would go through almost the same procedures followed in applying for a checking account. ____2____ Then you would be given a passbook in which your initial deposit would be recorded. All deposits and withdrawals from your account are entered intoyour passbook. ____3____ With a regular passbook savings account, you would be able to withdraw money wherever you needed it. All you would have to do is fill out a withdrawalorder and present it, along with your passbook to the teller.All banks pay interest on savings accounts. ____4____ Banks also pay interest at different times. ____5____ Suppose, for example, that on January 1, you deposited $ 1,000 in a bankthat paid 4 1/2 percent interest semiannually. By July 1,youwould have earned $ 22.50 interest. This interest would automatically be credited to your account; and of you left itin the bank, along with your original deposit, you wouldreceive interest on $ 1,022.50 for the next six-month period. That is, your interest would be compounded.A. But the majority of them pay semiannually, that is, everysix months.B. The interest rate varies from bank to bank, but thegeneral range is from 4 1/2 to 6 percent.C. This means that passbook contains an actual record of all transactions made and that you know the exact amount of savings you have at any one time.D. One of these is checking accounts.E. First you would be asked to fill out a signature card.F. But most banks pay interest at the end of a year.G. One of the most important of these is regular passbook savings.H. One can withdraw money whenever necessary.6、Questions 8-12·Read this letter to the editor of The Economist.·Choose the best sentence from the list A-I to fill each of the blanks.·For each bland (8-12) mark one letter (A-I) on your Answer Sheet.·Do not mar4 any letter twice.·One answer has been given as an example.Sir,You state on February 13 th that New Mexico has “few natural resourc es”, ____ example____ In 1991 New Mexico ranked fourth in the United States in production of naturalgas, seventh in oil and tenth in non-fuel minerals ____8____Non-fuel minerals contributed about $ 1 billion and coal$ 509 million.Taxes from production of fuels and minerals, and lease payments on state lands have been set aside by legislativeacts to endow two permanent funds worth about $ 5.65 billion,____9____ In addition, during fiscal year 1991 , payments toNew Mexico from taxes on federal lands were S 108 million,all earmarked for public education.____10____ About $566 million came from taxes and permanent-fund earnings attributable to oil and gasproduction. ____11____ Tourism is an important industry inMew Mexico, yet its economic impact on the public sector is dwarfed by that of mineral production.New Mexico came through the recent recession in muchbetter shape than most other states. It does not have adeficit. ____12____ States that rely primarily on a sales taxor on an income tax have big problems during economic downturns. Income growth per head in New Mexico averaged6.1/00 in the year to October 1992-one if the fastest growthrates in the United States.Charles ChapinExample： CA. That it has a broadly based tax structure is an important point.B. In 1992 it produced more oil than Colorado and Kansas combined.C. However, the extractive mineral industry in New Mexico isone of the state’s strongest economic forces.D. During fiscal year 1992 New Mexico raised permanent funds worth about $6.1 billion.E. The combined value of oil and gas production was $ 2.8 billion.F. Some 16,000 employees work in the extractive industriesand their wages are among the highest of any major industry.G. The $39 million earned by these funds in 1991 was used to finance education and other public services.H. Only S 25 million came from agricultural taxes.I. New Mexico’s extractive mineral industries contributeabout a third of the state’s $ 1.9 billion general-fund income in fiscal year 1991.7、PART TWOQuestions 8-12Read the extract below from an article about the coffeeindustry.Choose the best sentence from the list on the opposite pageto fill each of the gaps.For each gap 8-12, mark one letter (A-I)on your Answer Sheet. Do not use any letter more than once.Coffee is worth approximately $50-60bn per annum in terms of world sales. It is a truly international commodity, and today more than 50 countries in the world grow coffee beans. (example) ______I_____. ICO organization helps coffee producers and promotes coffee conumption worldwide.ICO estimates that world production next year will reach 97.5 million bags.11.3 million bags higher than the current year. (8) ____________. As the largest producing country, Brazil is particularly important in the coffee world. In 1994 Brazilwas responsible for 25% of world production, Colombia was next with 13.4%, Indonesia had 7.5%, Mexico 4.7%, Guatemala3.8% and Ethiopia and Vietnam were equal with 3.4%.Coffee isa tough crop, and can be grown in areas where it is difficultor impossible to grow other crops. (9) However, disease is always problem for coffee production, as we can see in some parts of South America at the moment.ICO is active in educating farmers about avoiding disease and dealing with problems when they occur.The distribution chain varies from country to country, explains Pablo Dubois. In most countries the smaller farmers sell their crop to a local trader, whothen sells it on to exporters. There are, however, other distribution systems. (10) ____________. Some countries, like Vietnam, have special government marketing organizations for coffee.Coffee prices often vary greatly from one year to the next. In 1997, for example, there was a large rise in theworld price, which was immediately felt by the consumer. Rising prices always result in a drop in sales, which willhave a bad effect on those developing countries, which are highly dependent on foreign exchange from coffee exports. (11)____________.In the opinion of Pablo Dubois, the biggest problem for his organisation is to create greater consumer awareness of the different varieties of coffee and differentways of preparing it. (12)____________. ICO is therefore concentrating its promotional activities on Russia and China.It is also encouraging environmentally friendly coffee production, and last year's seminar on coffee and the environment created a lot of interest.The future looks brightfor the coffee industry. It is estimated that consumptionover the next few years will continue to rise steadily. New markets like Eastern Europe and China are expected to develop fast.A. As a result, the membership now represents 94% of all exporters and 60% of all importers.B. In some of these countries, this can amount to as much as 50% of all export earning.C. In North America, most consumers already have above average knowledge of the range available.D. For example, frost and wind are particularly damaging to coffee crops.E. Larger coffee growers, for example, frequently export directly.F. The main reason for this is higher Brazilian output as production recovers from weather damage to crops.G. It is cultivated in mountain regions which can only be reached by animal transport, and in other difficult areas where modern agricultural equipment cannot be used.H. This is because there is a demand for coffee in Germany, and it is also sold in the UK and in the US.I. This make the coffee industry fairly universal, accordingto Pablo Dubois, Head of the International Coffee Organisation (ICO), based in London.简答题8、Part OneYou are a manager in a company which manufactures office furniture. Next month you are going to London to discuss an important contract.Write a note of 30-40 words to your assistant：1. saying when you want to leave and return2. asking him to book flights3. telling him which hotel to bookPart TwoYou recently attended a one-day training course on health and safety. You were disappointed with the course.Read the advertisement below, which gives the details of the course. You have written some notes on the advertisement.Then using your handwritten notes, write a letter to the company, complaining about the course.Do not include postal address.Write 100-120 words.Write on your answer sheet.9、Part OneYou are Head of Research for an international car manufacturer. You have to make an urgent trip tomorrow tovisit Pierre Blanco, a colleague who works for a subsidiary.Write a memo of 30-40 words to your secretary.Telling her who you are going to see and when;Asking her to book flight tickets and accommodation;Telling her what work you would like her to do in yourabsence;Write on your answer sheet.Part TwoYou are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer’s letter and asked you to write a reply.Write a letter of 100-120 words to the customer, using the employee’s comments and explaining why your company cannot repair the cassette player.Do not include addresses.Write on your answer sheet.10、 Read the article below about the winner of a business award .In most of the lines 34-45 there is one extra word . It iseither grammatically incorrect ordoesn’t fit in the meaning of the text . Some lines, however, are correct .If a line is correct , write CORRECT on your Answer Sheet .If there is a extra word in the line , write the extra wordin CAPITAL LETTER on your Answer Sheet.The exercises begins with two examples , (0) and (00) .Examples。

2019年商务英语BEC口语模拟试题11. Program for New StaffThe manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme.Discuss the situation together, and decide：--- what should be covered by the training programme--- how else new staff can be helped to settle into their jobs as quickly as possible2 Company Dress CodeYour Managing Director is unhappy with the general standard of dress among staff.You have been asked to make recommendations about introducing a dress code or company uniform.Discuss the situation together, and decide：---what the advantages and disadvantages of having a company uniform would be--- what kind of dress code would be appropriate forstaff in different types of jobs3 Staff TrainingYour company has decided to use an outside agency for training sales staff.You have been asked to have preliminary discussions with the agency to organise this.Discuss the situation together, and decide：--- what information you will need to provide for the agency---what kinds of questions you will need to ask the agency4. Company VideoThe manufacturing company you work for is planning to make a video to show to potential customers and investors. You have been asked to help with planning the video.---Discuss the situation together, and decide：--- which departments and activities in the company should be included in the video---which company personnel should appear in the video5. Business Magazine ArticleAn international business magazine is sending a journalist to write about your region, and wants to include an article about the retail company you work for.You have been asked by your company to help the journalist plan the article.Discuss the situation together, and decide：--- what kinds of information should be included in the article--- how this article could benefit your company6. Opening a Branch AbroadThe retail company you work for has decided to open a branch abroad for the first time.You have been asked to help with the planning of the new branch.Discuss the situation together, and decide：--- what staffing arrangements might be necessary for the new branch--- which information about premises in that country it would be useful to find out about7. Entertaining Foreign ClientsYour company is entertaining a group of foreign clients for three days, including one non-working day.You have been asked to plan a programme for the visit.Discuss the situation together, and decide：--- what kinds of activities would be suitable for the visit--- what information it would be useful to know about the clients before finalizing the program8. Work Experience ProgrammeThe manufacturing company you work for has decided to offer a two-week work experience programme for a small group of students from a local business college.You have been asked to help with the preparations forthis programme.Discuss the situation together, and decide：--- what kinds of work experience the company might offer--- how the participants should be selected9. English Language TrainingYour company is planning to offer 30 hours of English language training to employees.You have been asked to help with the planning and organization of the training.Discuss the situation together, and decide：--- how to encourage employees to take part in the training--- what kind of schedule would be suitable for the training10. TeamworkYour company is sending a small group of employees away together for three days to encourage them to work as a team.You have been asked to help plan the programme.Discuss the situation together, and decide：--- what practical arrangements the company needs to make before the trip--- what work and leisure activities would be suitablefor the group11.Foreign Business TripYour company is attending a trade fair in a foreign country for the first time.You have been asked to help with the preparations for the trip.Discuss the situation together, and decide：---what travel and accommodation arrangements you will need to make before the trip---which kinds of business customs in the foreign country it would be useful to know about, and how to find out about these before the trip12. (For three candidates) Entertaining Foreign ClientsYour company is entertaining a group of foreign clients for three days, including one non-working day.You have been asked to plan a programme for the visit.Discuss the situation together, and decide：--- what kinds of activities would be suitable for the visit--- which members of staff should accompany the visitors--- what information it would be useful to know about the clients before finalizing the programme13. For three candidates Work Experience ProgrammeThe manufacturing company you work for has decided to offer a two-week work experience programme for a small group of students from a local business college.You have been asked to help with the preparations for this programme.Discuss the situation together, and decide：--- what kinds of work experience the company couldoffer . how the participants should be selected--- what feedback and evaluation should take place after the programme has finished14 For three candidates English Language TrainingYour company is planning to offer 30 hours of English language training to employees.You have been asked to help with the planning and organization of the training.Discuss the situation together, and decide：--- which staff would benefit most from English language training . how to encourage employees to take part in the training---what kind of schedule would be suitable for the training15 For three candidates TeamworkYour company is sending a small group of employees away together for three days to encourage them to work as a team.You have been asked to help plan the programme.Discuss the situation together and decide：--- what practical arrangements the company needs to make before the trip--- which work and leisure activities would be suitable for the group--- how to evaluate the success of the trip。

2019年商务英语考试BEC中级训练练习题1. Listening A Responding appropriately in social situations is an important part of communication. Below is an example of an appropriate and an inappropriate response.Appropriate response：A： Can I come in? B： Yes， of course.Inappropriate response：A： Can I come in ? B： Really? How interesting.On the tape you will hear a number of responses. Decide whether the responses you hear are appropriate Y or not N. The first one has been done for you.B Now listen again. This time all the responses are appropriate.Listening Task1. Thanks for the lovely evening. Glad you enjoyed it.2. How about a drink? Don‘t mention it.3. Do you mind if I smoke? Yes， I do.4. Could you hand me that pen? Of course. Here you are.5. My father died last night. Oh， I am sorry to hear that.6. Have a good weekend. So do I.7. Thanks for your help. Never mind.8. I‘m sorry， I must have got the wrong number. It doesn‘t matter.9. Best of luck in your new job. Not at all.10. He‘s 95， you know! Really?11. I think we should leave now. So do I.12. We‘ve had a very good year. I‘m glad to hear that.13. Can I ask you a question? Don‘t mention it.14. Would you like to go to a concert this evening? Yes，I‘d love to.15. I di dn‘t get the job. That‘s true.Answers to the listening task1. Y2. N3. N4. Y5. Y6. N7. N8. Y9. N 10. Y11. Y 12. Y 13. N 14. Y 15. NAppropriate responses1. Thanks for the lovely evening. Glad you enjoyed it.2. How about a drink? That would be nice.3. Do you mind if I smoke? No， of course not.4. Could you hand me that pen? Of course. Here you are.5. My father died last night. Oh， I am sorry to hear that.6. Have a good weekend. You too.7. Thanks for your help. Your are welcome.8. I‘m sorry， I must have got the wrong number. It doesn‘t matter.9. Best of luck in your new job. Thanks very much.10. He‘s 95， you know! Really?11. I think we should leave now. So do I.12. We‘ve had a very good year. I‘m glad to hear that.13. Can I ask you a question? Yes， of course.14. Would you like to go to a concert this evening? Yes，I‘d love to.15. I didn‘t get the job. Never mind. Better luck next time.2. Presentation Polite responses can be grouped into several categories. This section gives examples of different situations and tells you what you can say.SituationThankingThanks for your help.Thanks for the lovely meal.ResponseNot at all.You‘re welcome.Glad you liked/enjoyed it.SituationApologizingSorry， I must have got the wrong number.。

2019 商务英语BEC 中级考试阅读理解练习题(1) 【BEC】第一篇：THE ART OF PERSUASIONLet me send you our brochure ’is probably the most commonlyused phrase in business. But all too often, it can spell theend of a customer enquiry because many brochures appear to beproduced not to clarify and to excite but to confuse. So whatgoes wrong and how can it be put right? Too often, businessesfail to ask themselves critical questions like, ’Who willthe brochure be sent to? ’’What do we want to achieve withit? ’The truth is that a brochure has usually been producedfor no other reason than that the competition has one.However, with a little research, it often transpires thatwhat the client wants is a mixture ：part mail shot, partglossy corporate brochure and part product catalogue - acombination rarely found. Having said that, the budget islikely to be finite. There may not be enough money to meetall three marketing needs, so the first task is to plan thebrochure, taking into account the most significant of these.The other requirements will have to be met in a different way.After all, introducing the company ’s product range to newcustomers by mail is a different task from selling a newseason’s collection to existing customers.The second task is to get the content right. In 95 per centof cases, a company will hire a designer to oversee thelayout, so the final product looks stylish, interesting andprofessional; but they don ’t get a copywriter or someonewith the right expertise to produce the text, or at leasttidy it up - and this shows. A bigger failing is to produce abrochure that is not customer focused. Your brochure shouldcover areas of interest to the customer, concentrating on thebenefits of buying from you.Instead, thousands of brochures start with a historylesson, ’Founded in 1987, we have been selling ourproducts .. I can assure you that customers are never goingto say to themselves, ’They’ve been around for 20 years - I ’ll buy from them. ’It ’s not how long you ’ve been in business that counts, it ’s what you ’ve done in that time.The important point to get across at the beginning is thatyou have a good track record. Once this has been established,the rest of the brochure should aim to convince customersthat your products are the best on the market.It is helpful with content to get inside the customer ’s head. If your audience is young and trendy, be creative and colourful. As always, create a list of the benefits thatpotential customers would gain from doing business with you,for example, product quality, breadth of range, expertise ofstaff and so on. But remember that it is not enough just tostate these; in order to persuade, they need to be spelt out.One possibility is to quote recommendations from existing customers. This also makes the brochure personal to you,rather than it simply being a set of supplier s’photographs with your name on the front.At the design stage, there are many production features thatcan distinguish your brochure from the run of the mill. Youmay think that things like cutouts or pop-ups will do thisfor you and thus make you stand out, or you may think theyjust look like designer whims that add cost. Go through allthe options in detail. One of them might be that all-important magical ingredient.13 What point does the writer make about brochures in thefirst paragraph?A Customer expectations of them are too high.B They ought to be more straightforward in design.C Insufficient thought tends to go into producing them.D Companies should ensure they use them more widely.14 The writer ’s advice to companies in the second para graph is toA produce a brochure to advertise new product lines.B use a brochure to extend the customer base.C accept that a brochure cannot fulfil every objective.D aim to get a bigger budget allocation for producingbrochures.15 In the third paragraph, which of the following does thewriter say would improve the majority of brochures?A better language and expressionB better overall appearanceC more up-to-date contentD more product information16 In the introduction to a brochure, the writer advisescompanies to focus onA their understanding of the business environment.B the range of products they offer.C their unique market position.D the reputation they have built up.17 When discussing brochure content in the fifth paragraph,the writer reminds companies toA consider old customers as well as new ones.B provide support for the claims they make.C avoid using their own photographs.D include details of quality certification.18 What does ’run of the mill ’in line 67 mean?A eye-catchingB complicatedC stylishD ordinary第一篇参考答案与解析：《The art of persuasion 》，劝说的艺术。

2019年BEC中级商务英语考前阅读模拟试题1 A cautious approach can be used when calculating what a company is worth.2 Consider personnel issues so that you have sufficient resources to fulfill your objectives.3 In order to know if you can make a return on your investment, assess how you can add to the company you are buying.4 Providing sufficient support for staff during the acquisition process can have a favourable outcome.5 Take into account your long-term requirements to ensure you have the resources you need.6 Even after investing some effort in the acquisition, it may still be necessary to withdraw.7 Terms initially negotiated can be changed after the acquisition.Mergers and AcquisitionsAs Finance Director of plastics manufacturer VKT, Yvonne Maynart has overseen many successful takeoversA It is essential to build up a team to handle the acquisition so that your existing business can continue uninterrupted during the deal. It also helps to operate with spare capacity so that you can transfer people during the initial stages. A key person should be driving theacquisition process forward, although one person alone cannotassume responsibility for a large deal. It is clearly vital to do thorough research when identifying potential targets - but do not be afraid to walk away from a deal if you become aware of serious difficulties with a company you are targeting.B To decide on the value of any target business, you must first determine what contribution your acquisition can make to it. For example, you may be able to increase revenue through a more focused management team, or improve margins through greater purchasing power and lower costs. At VKT, we base our valuations on conservative assumptions - we also add in the risk element. This approach may be best, and it’s worth remembering that with listed companies, shareholders tend to have higher risk/reward expectations.C Developing relationships with finance providers is a key part of the finance director’s role. It is important to draw up a good business plan to ensure backing from lendersin the early stages of the acquisition. Your loan application needs to be supported by detailed profit and cashflow projections. Make sure you factor in sufficient finance tolet the business develop over time, and allow for reinvestment. Here at VKT, we usually finance acquisitions with bank debt in the form of a 364-day loan, which can then be refinanced at a lower interest rate later.D If an acquisition is large, it can take years for companies to integrate. At VICT, we monitor all acquisitions closely for at least two years, and the most important lesson I’ve learned is that a deal is only good if it is beneficial for both vendor and acquirer. Change causes confusion, so it。

2019年剑桥商务英语考试BEC中级模拟题单项选择题1、根据下面资料，回答题 A．James King： Chief Executive of Fentons Finance King was nominateD for the quality of his leadership, with the judges claiming that the Fentons Finance boss is almost revereD by his team．He is crediteD with reinventing Fentons Finance - revitalizing its culture of inflexibility, removing outdateD pre-merger barriers anD playing A．brilliant tactical game．He leD everyone to believe he was opposeD to large mergers anD then jumpeD on the Westcombe Bank opportunity at just the right moment．History will be the judge, but for now the markets consider King to be A．star. B．Keith Nash： Chief Executive of Hamley's Supermarkets Nash took over as CEO when Hamley's systems anD distribution were out of date anD the branD badly needeD freshening up．He began refocusing the branD at the higher quality enD of the fooD market anD launcheD several own-branD initiatives for the health conscious．As A．result, the share price has gone up nearly 80 per cent．This shoulD be extremely satisfying for Nash, who haD left the retailerin 1986, disappointeD after failing to secure the top job. C．Jorge Marquez： Chairman of the Kenwick Group Marquez was A．popular choice for his achievements at Kenwick．The judges say he has been courageous in pushing through the appointment of controversial or inexperienceD chief executives to companies within the group, anD then sponsoring them as they transformeD their businesses．He operates as A．"virtual" chairman, without A．permanent office in any one company．He phones his CEOs regularly, anD several of them have acknowledgeD the vital contribution he makes to theireffectiveness．Everyone is impresseD at how he also finds the time to be chairman of two other large companies. D．RicharD Jenkins： Finance Director of Centron Advertising Labouring in the shadow of A．high-profile boss can sometimes draw attention away from the finance director, anD the judges considereD it was high time Jenkins got that attention．The CEO may be the publiC．face of Centron, but Jenkins is the one who makes it run smoothly．BehinD the scenes, he is constantly demonstrating that budgets anD forecasts are what is needeD to make A．company successful, particularly nowthat the advertising market has been hit by recession, it is largely thanks to him that Centron is in much better shape than its rivals. This businessman has successfully targeteD A．different group of consumers. 2、根据下面资料，回答题 A Gianluca Tramcere, Silica Systems An outsourced IT service is never a fully independent entity. It is tied to the home company's previous and continuing systems of working. But despite the added responsibility of managing new ways of working, many businesses ignore the integration process. They fail to establish contracts that define the ways in which the two companies will work alongside one another, and focus solely on the technological aspects of service delivery. B Kevin Rayner, Domola Businesses need to build integration competency centers dedicated to managing the integration effort. It is critical to have an individual in charge to check that the external and internal business operations work together. Although companies often think of outsourcing as a way of getting rid of people and assets, they need to remember that, at the same time, outsourcing involves gaining people. Because there is a new operation being carried out in a different way outside of the home business, this creates atraining element. C Clayton Locke, Digital Solutions Communication is the key to success, and outsourcing to other regions or countries can lead to a range of problems. For any such initiative, it is necessary to create a team where there is good, open communication and a clear understanding of objectives and incentives. Bringing people to the home location from the outsourced centre is necessary, since it can aid understanding of the complexities of the existing system. To integrate efficiently, outsourcing personnel have to talk to the home company's executives and users to understand their experiences. D Kim Noon, J G Tech One way to avoid the difficulties of integration is to create a joint venture company with the outsourcer. Thus, a company can swap its assets for a share of the profits. Yet joint ventures bring potential troubles and companies should be careful not to lose sight of the original rationale for outsourcing： to gain cost efficiencies and quality of service in an area that for some reason could not be carried out entirely in-house. The complexities and costs of a joint venture initiative should not be underestimated. the need to teach skills to employees working on the outsourced process 3、根据下面内容，回答题 Buffet Zone Lucy Robertson started working at a take-away food business to supplement her income during her student days at Edinburgh University. Several years later she had bought the business and now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with a turnover of almost ε6m. She had never planned to own a business, and had certainly never considered a career in catering. (0)...G… However, her u nplanned career began in 1985, when she returned to Edinburgh and discovered that the takeaway she had worked in was up for。

2019bec中级模拟题-_写作为了方便大家学习，小编帮大家整理出来几篇bec中级写作模拟题，希望你们考试顺利！2019年BEC中级写作模拟题：邀请与答复邀请与答复Invitation and ReplyDear Mr. / Ms,We should like to invite your Corporation to attend the 1997 International Fair which will be held from April 29 to May 4 at the above address. Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully尊敬的先生/小姐，在上述地址，我们想请贵公司参加于四月二十九日到五月四日举办的1997国际商品交易会，关于交易会的详情我们一周内将寄给你。

希望不久能收到你的来信，并能来参加。

您诚挚的如果是肯定答复的话，可以参照下列写法：Dear Mr. / Ms,Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair. We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr. Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully尊敬的先生/小姐，感谢三月二十八日来信邀请我们公司参加1997国际商品交易会。

2019 年商务英语 BEC 考试中级练习题单项选择题1、根据下面资料，回答题Speaking Your Customers' LanguageModern international trading practices are highlighting thegrowing importance of language training.Modern-day business really does transcenD nationalbarriers．Thanks to sophisticateD IT anD communicationssystems, businesses can now market their products on A．truly global scale．The worlD is indisputably becoming A．smaller place, as service anD manufacturing companies search the international marketplace for new suppliers anDclients ．Businesses must, however, be aware that once theyexpanD the areA ．in which they operate, they face increaseD competition ．The standarD anD quality of their goods become increasingly important in keeping up with competitors．But most of all, it is the service element accompanying the goodswhich is crucial to A．company's success in A．particular market ．This new philosophy has leD to many companies, someof which have even offereD products of A．lesser quality, gaining success overseas.Although globalization may, in some senses, have broughtnational economies closer together, societies arounD theworlD still have radically different expectations, processesanD standards ．These are not A．function of economiC．change, but are more deep-rooteD anD difficult to alter．They can be A．major problem for businesses expanding abroad, with thegreatest obstacle of all being the language barrier．If you have to deal with clients, suppliers anD distributors inA．range of countries, you will not only neeD the skills to communicate with them, you will also neeD to reconcile anynational biases you have with the diverse ways of doingbusiness that exist arounD the globe.The value of effective communication is not to beunderestimated ．New technology such as video-conferencing anD email has playeD A ．part in making the communication process easier anD it may also be possible that the introduction oflanguage interpretation software will help with some global communications problems ．But, of course, it is the humanelement of the communication process that is so vital inbusiness, especially in negotiations, presentations anD team-building ．It is essential for managers to meet regularly withstaff, customers anD partners, so that issues can bediscussed, messages communicateD anD feedback obtained ．The value of well-organizeD language training is immense, anD canbring benefits to all levels anD departments withinA．multinational organization ．Unfortunately, however, many organizations have A ．very narrow view when it comes totraining of any kind ．Often, an urgent requirement has to be identifieD before training is authorized ．Then, A ．training company is employeD or A ．programme is developeD in-house,the team is trained, anD that is seen as the enD of thematter ．However, the fact remains that training programmesare effective only if they are relevant to A ．company's broader, long-term needs ．They shoulD be regardeD as an investment rather than A ．cost.Changes in expectations anD attitudes are certain to continuefor companies that trade globally ．Although such companies are not yet faceD with their international partners anDclients demanding that business be conducteD in their mother tongue, they realize that overseas competition isincreasingly fast．If these companies want to continue to achieve success on the international trading circuit, theymust be prepareD to adapt to situations anD speak the local language ．If not, someone else will.According to the first paragraph, improveDcommunications have enableD companies to_______A．offer A．wider variety of products anD servicesB．expanD beyonD their domestiC．marketsC．perform better than their international competitorsD．open more manufacturing facilities abroad2、根据下面资料，回答题The Bank with IdeasWith several hundreD years of history behind it, the APL Bank has few problems in (0)....B......businesses that it is Areputable anD secure (19)......of A ．range of bankingservices ．Now, it is demonstrating to business customers thatit is flexible anD responsive enough .to(20) ......theirchanging needs in the 21st century.BaseD in London, APL offers banking services to businesses throughout the UK viA ．its branch (21)......Most customer service provision is (22).....out by personal accountmanagers baseD in local branches, together with(23).....staff at company headquarters．An important(24).....．for APL has been to make it easy for customers to(25)......business with the bank．They can contact theiraccount manager by direct line or email; if the manager is onholiday, A ．carefully chosen colleague becomes the "accountcontact" and(26)..... ． with the customer during themanager's (27)..... ． In addition, for those who want (28).....to their bank at any time of day or night there isnow A．24-hour phone-baseD service.In order to remain competitive anD builD customer loyalty,the bank guarantees to turn arounD urgent loan(29)..... ． within 24 hours ．This focus on the customer hasalso been A ．driving(30).... ． in APL's recruitment anDdevelopment policy ．For example, newly inducteDstaff(31)......A ．"customer service review" to finD out whatit is like to be on the other side of the desk, asking toborrow money ．Together, these (32)......in banking haveachieveD excellent results ．The customer(33)..... ．is growing fast, anD last year the bank gaineD 36,000 newbusiness accounts.（19）选A．producerB．supplierC．providerD．giver3、根据下面资料，回答题AToo often we accuse others of not listening, pretending thatwe ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough. We get things wrong because we haven't quite understood what someone meant when they were talking to us. Anyone who has ever taken the minutes of along meeting will know how hard it is to remember - despitethe benefit of notes - exactly what everyone said. Butsuccess depends on getting things right - and that means listening.BListening is not the same thing as hearing; it is not an effortless activity. It demands attention and concentration. It may mean quizzing the speaker for additional information orfor clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, you'll miss what the speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you won't know you've missed anything until it's too late.CThe most common bad habit we have is to start thinking ofwhat we are going to say about the subject long before theother speaker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness, as onceyou have decided what to say there is a fair chance you willinterrupt to say it. Good listeners don't interrupt. In fact,it is often worth explaining the main idea of what youhave just been told before going on to make your ownpoints. Nobody is offended by this and it shows that youhave listened well.DAbove all, be patient and accept that many people are notvery good communicators. It's helpful to remember that theways people move and position themselves while they arespeaking can reveal a great deal about what they are saying.Equally importantly you should put yourself in the otherperson's shoes, both intellectually and emotionally; it willhelp you to understand what they are getting at and form a response. But don't be too clever. Faced with a know-all,many people keep quiet because they see no point incontinuing.Sometimes it is necessary to insist on further explanation.4、根据下面内容，回答题Evaluating the Performance of the BoardFew employees escape the annual or twice-yearly performancereview ．(0) ...G ... The answer is not a great number．And the smaller the company, the fewer checks there are on howwell the directors are doing．Some of the largest companies formally assess the performance of their board, but very fewnew or growing companies have managed to get round to establishing any such procedure.Many business experts believe, however, that it is importantfor all companies to reviewthe performance of the board．(8)....．Another reason is that the board itself needs information on how well it is doing,just as much as other employees do．For the chief executive, appraisal of some sort is absolutely essential for his or herown sake and for the good of the company．Indeed, many of those who have reached this level remark on how lonely thejob of chief executive is and how few opportunities they getto discuss issues relating to it.There is some evidence to show that once smaller companiesput a board appraisal process in place, they find thisprocess relatively easy to operate．(9)....．Their counterparts in larger organizations, however, are oftenafraid that appraisals could be a challenge to their status.So, how should companies assess their board? (10).....At avery basic level, this could simply mean getting all the directorsto write down what they have achieved and how they canimprove on it ．At the other end of the scale is the full "360-degree" appraisal ．Here, each director is appraised in asystematic manner by a combination of the chairman and fellow directors.In the largest companies there are many methods for assessing the board ．A number of such companies have self-assessment schemes．The chairman may meet each board member individually．The to ask how things are going, in a fairly informal way wholeboard might also meet to talk about its progress in opensession ．(11).....These might ask for people's opinionson the board's main tasks or on how well the committeesare working.Research indicates there has been some improvement in the way the appraisal of board members is conducted．(12)......The chairman will have been involved directly or indirectly inthe appraisal of all members of the board．Whose job is it, then, to appraise the chairman?A.It is often the case that the directors of such companies are even happy to receive criticism, as thiscan prevent them from making basic mistakes.B.The rest of the workforce sees it as unfair if thedirectors are the only members of thecompany to escape appraisal.C.These are encouraging as they put a limit on the power ofthe chairman to assess fellow directors.D.Alternatively, questionnaires might be distributedto directors, forming the basis for future discussion.E.One issue remains, however, when all the others have been dealt with ．F.It is generally agreed that it is the chairman'sresponsibility to ensure the regular appraisal of each memberof the board.G.However, one wonders how many companies have in place a formal appraisal process for their board of directors.（8）应选5、根据下面内容，回答题Buffet ZoneLucy Robertson started working at a take-away food businessto supplement her income during her student days at Edinburgh University. Several years later she had bought the businessand now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with a turnover ofalmost ε6m.She had never planned to own a business, and had certainly never considered a career in catering. (0)...G⋯However, her unplanned career began in 1985, when she returned to Edinburgh and discovered that the takeaway she had worked in was up for sale. On impulse, she bought it, but admits thatat the time she knew nothing about catering. (8).....It was a difficult time, but essential in terms of gaining theexperience she needed. The late 1980s boom was goodfor business, with large numbers of office workers wanting takeaway food for their lunches. (9)..... "At one pointthere were 26 food outlets within a 5-kilometre radius," Robertson recalls, as the economy changed and the once packed office blocks started to become vacant, it became clear that Robertson would need to diversify. (10)......It changed thedirection of the company for good.As Robertson began to win catering contracts, she decidedthat the company would have to move to larger premises. In 1994, the move was made when she bought another catering business that already had a number of profitable contractsfor boardroom lunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some anxiety. "Customerloyally is not to be underestimated," she warns. ButRobertson is not someone who is easily put off. (11)......Partly as a result of this, turnover doubled, and havingoutgrown another site, Robertson bought a city-centrelocation for the group's headquarters.By now, Grapevine's main competitor was a new cateringcompany called Towngates. Although Robertson tried to raise enough money to buy Towngates, she did not succeed. Then luck intervened and Towngates went bankrupt. (12)......Manyaccepted and the company's turnover went from ε700,000 to ε1.5 million almost overnight.However, the company's growth was not as smooth as it soundsin retrospect. Robertson admits, "We were close to the edgeduring the growth period. Like many under-capitalizedcompanies trying to grow, it might easily have collapsed."But that, she feels, is the challenge of developing yourown business.A．But there are plenty of similar contracts to be won inthe east of Scotland before Robertson turns her attention elsewhere.B．Her way round this particular problem was to recruitthe catering manager of the rival company.C．But this demand was short-lived, and before long,increasing competition made it harder to make a profit.D．"It was a dramatic learning curve and very smallamounts of money were earned at first," says Robertson.E．She decided that the solution, since many companies required working lunches for meetings with clients, was to prepare and deliver meals to business premises.F．On hearing this, Robertson immediately contacted all oftheir clients and offered the services of Grapevine Caterers.G．Instead, she studied accountancy after leaving university,and a steady if unspectacular professional path seemed set.（8）应选填空题6、1.Problems at Southford PlantDear MR Ballard,You asked for a brief report concerning the recent eventsat the Southford Plant.We have consulted the files and spoken to relevant members of the higher management and thus are able to provide an explanation for the breakdown reported in the press on 17 May of this year.____1____ The handling equipment used to deliver the components to the assembly line has been known to be in need of an overhaul for the past six months. The plant has been working to full capacity to finish the American orders according to schedule.As you know, we had commissioned a study by Industrial Research Consultants. ____2____ In it they warned that there was not enough space available to store sufficient components____3____We had decided to install fully automated robot system. However, at the same time it was clear to our productiondirector that given the present maintenance staff, we wouldnot have sufficient staff available if big problems were toarise____4____But we were still only working a two-shiftsystem so the machines were not getting the necessary cover.We all agree that the breakdown was extremely unfortunate and yet we must admit that, under the circumstance, it was not entirely unexpected.We now believe that we have managed to sort out the major problems which we had been having with the conveyor equipment ____5____ Added to this is the fact that personnel department has been successful in recruiting some highly qualified maintenance staff who makes us confident that a repetition ofthe 16 May now seems entirely unlikely.A. They also recommended expanding the present two-shift system to a three-shift one.B. And also when the new robots are installed in September,we feel certain that such problems will become a thing of the past.C. Unfortunately, as you know, there has been a majorproblem with recognizing the maintenance schedule.D. The wide range of machine we operate is notfully supervised at all times.E. The cause of the breakdown was very simple.F. They submitted their report on April 5.G. There have been a number of delays and breakdowns in production recently which have been reported in the press.H. The firm has been advertising for maintenance engineersfor some weeks.I. All the facilities in the plant will be coordinated toenable the workers to step up production of the new rangeof machines.7、Questions 8-12·Read this text about electrical power in Canada.-I to fill each of ·Choose the best sentence from the list Athe blanks.·For each blank (8 - 12) mark one letter (A - I) on yourAnswer Sheet.·De not mark any letter twice.·One answer has been given as an example. ELECTRICITY： WEALTH, MONEY, POWERCanadian industries have prospered for more than a century on the country ’s abundance of cheap, reliable electrical power. ____ example ____. In fact, Canada consumesmore electricity on a per person basis than anycountry except for Norway ____ 8 ____Electricity is a significant source of export income for Canada. ____ 9 ____ But in the 1970s , Canadian exports rose sharply to address the U. S. demand for cheaper andmore reliable.In 1985, exports of Canadian electrical power reached1,400 million US dollars ____. 10 ____. Net electricityexports account for more than 60% of Canada’s balance of trade.Domestically, Canada continues to generate electrical power, primarily from water ____ 11 ____ Exports of electricity arenow subject to forces far beyond the control ofutility managers ____ 12 ____Example ： BA. Besides, electricity from coal and nuclear is 50% to75% cheaper than many other industrial nations.B. Generated primarily by water, our power supplies have attracted and supported energy-intensive industries such as mining.C. It also ranks among the top three electricity producers inthe world, behind the U. S. and Russia.D. Next to electricity, Canadian paper exports came to 900million US dollars every year in the 1960s.E. Two large nuclear power plants began to generate electricity.F. Since then, electricity ’ exports have declined but they have continued to exceed 700 million US dollars.G. Environmental and trade policies all influenceelectrical production and trade.H. Canada and the U. S. imported and exported power in almost equal measures after 1901.I. Therefore, the Canadian government has little influence on these forces.8、Questions 17-20Using the information in the text, complete eachsentence 17-20 with a phrase A-G from the list below.For each question 17-20, mark one letter (A-G) onyour Answer Sheet.Do not use any letter more than once.17 Most people agree that the recent increase in stressis due to changes in ____________.18 The trainees are taught that the right level of stressat work is important for good.19 Trainees learn that one way of limiting stress is bydeciding upon.20 One of the most important parts of the course islearning how to react to___A levels of performanceB shorter deadlinesC employment practicesD higher levels of sicknessE unfair demandsF successful management structureG practical targets简答题9、Part OneYou are Head of Research for an international car manufacturer. You have to make an urgent trip tomorrow to visit Pierre Blanco, a colleague who works for a subsidiary. Write a memo of 30-40 words to your secretary.Telling her who you are going to see and when;Asking her to book flight tickets and accommodation;Telling her what work you would like her to do in your absence;Write on your answer sheet.Part TwoYou are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer ’s letter and asked you to write a reply.Write a letter of 100-120 words to the customer, using the employee’s comments and expla ining why your company cannot repair the cassette player.Do not include addresses.Write on your answer sheet.10、Part OneYou are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May. Write a short memo to your office administrator：Saying who is starting work and when;Telling him what Mark McCabe’s job will be;Suggesting where Mark McCabe ’s desk should be put;Write 30-40 words on your answer sheet.Part TwoYou were sent on a residential training course for five days. Unfortunately the course was very badly run and there werea lot of problems with it. The advert below shows the detailsof the course, together with your comments.Write a report for your manager on the course (100-120 words). Describe the problems with the course andsuggest what your company should do.Write on your answer sheet.。

⼀.READING PART ONE Questions 1-7 . Read these sentences and the three company plans below. . Which company does each sentence describe? . For each sentence mark one letter(A ,B or C)on your Answer Sheet. Example To combine its operations in different parts of the world will save a lot of money for the company. Answer: B 1. The company has businesses in four continents of the world. 2. The company has appointed a new manager in charge of medicines. 3. New automobiles will be developed in its program centers. 4. A reform is being carried out in its organizations. 5. Goods for hair protection makes a lot of money for the company. 6. It tries to be more ready to meet the needs of the customers. 7. The company is made up of fourteen subcompanies all over the world. A . FORD To save up to $ 3 billion a year, Ford is merging its manufacturing, sales, and product development operations in North America and Europe-and eventually in Lation America and Asia. And in a move toward a more horizontal organization the company is setting up five program centers with worldwide responsibility in develop new cars and trucks. B. IBM Big Blue is reorganizing its marketing and sales operations into 14 worldwide industry groups ,such as banking ,retail ,and insurance. In moving away from an organization based on geography, IBM hopes to eliminate turf wars and make itself more responsive to customers. C. BMS Bristol-Meyers Squibb is revamping its consumer business by appointing a new chief responsible for its worldwide consumer medicines business such as Bufferin and Excedrin. The 11, 400 million U. S. dollars drug company also has formed a new unit with worldwide responsibility for its Clairol and other hair-care products. PART TWO Questions 8-12 . Read this proposal about the CPT Word Processor. . Choose the best sentence from the list A-I to fill each of the blanks. . For each blank ( 8 -12) mark one letter(A -I)on your Answer Sheet. . De not mark any letter twice. . One answer has been given as an example. 15 June 1993 Ms. Martha Weston Word Processing Supervisor ABC Company Post Office Box 1072 28 King's Street London Dear Ms. Weston. Performance of the Cpt Equipment I'm Pleased to tell you about our experience with the CPT Word Processor as you requested recently... ...example ... .. I assume you have looked at several machines and have narrowed down your choices. Here are my observations. An approach to adopting word processors Eighteen months ago we adopted CPT equipment on limited scale with the idea in mind that we could gradually get rid of electric typewriters as we became familiar with the word processor. ...... 8 ......The stations are actually in pairs so each pair can share a common printer...... 9...... We use the equipment as dedicated word processors, although we do have the ability to link up with our computer installation. The step-at-a-time development of our word-processing center has, we think, saved us money and training time. ......10...... Performance In terms of performance , the CPT equipment is excellent. ... ...11.. ...Moreover our service contract and warranty have covered all maintenance costs. We have software packages that check spelling and signal when a mistake occured. ...... 12 ing both printers , we recently prepared 1200 individually typed form letter mailings a under four hours. We have no complaint about our preparation of executive reports. Example: I A So it works very well and has so many different functions. B Also it has reduced the confusion that exists about buying software packages . C The train stops at each station for only fifteen minutes. D We began with two work stations and now have four. E Our routine letters are prepared from disc-stored masters. F The Rotary W printer with a speed of 45 characters a second can easily handle two input stations. G In contrast ,its size and weight are ideal for carrying. H We have not yet experienced mechanical problems so far. I We are pleased with its performance and multi-functions.。