日常用语（句子）：
酒店常用英语
Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店
Boutique hotel 精品酒店 Resort 度假村
King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房
Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾
Receptionist 前台接待
Reception/Front desk 前台 Coach 旅游大巴
Reservation 预订（不是预定） Doorman 门房门童
Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务 Ground 花园
Tip 小费
Service charge 服务费
Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车
Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂
Owner response: 业主回复
基本信息
23．May I have your name, please?
请问您贵姓？
10．Which dates would you like to book? When will you check in and check out?
请问您需要订哪一天？什么时候入住及退房？
59．What time do you expect to arrive, Sir?
请问大概什么时候到酒店，先生？
46．What time will the guest be arriving?
客人大概什么到达酒店？
11．How long will you stay in our hotel?
请问您打算逗留多长时间？
36．Could you h old the line, please? I’ll check our room availabilities for those days.
麻烦请您稍等，我们查询那段时间的房态。
37．Just a minute, please I’ll check our booking situation.
麻烦请您稍等，我需要查询我们的房态。
73．Just a moment, please. I’ll check the availability for you.
麻烦请您稍等，我查询能否可以提供给您。
41．Could you hold on for a moment please? I’ll check our reservation record.
麻烦请您稍等，让我查询我们的预订纪录。
72．How many people are there in your party?
与您同行有多少人？
50．I’ll arrive one day early. Is that OK?
我那天早点到，可以吗？
56．We’ll send a confirmation to you soon.
我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate to contact us.
如有任何疑问请随时与我们联系。
58．Please feel free to contact us if we can be of further assistance.
如需进一步了解，请随时与我们联系。
其他服务类
42．Does it include breakfast?
包括早餐吗？
43．The tax and breakfast are also included.
税及早餐也包括在内。
12．Does your hotel have pick-up service?
请问贵酒店有接车服务吗？
13．Yes, please contact the concierge for details.
有的，详细内容请联系礼宾台。
16．What is your hotel’s website and email address?
请问贵酒店的网址及邮址？
17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
4．How about your hotel’s location?
请问贵酒店位于哪里？
5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.
我们酒店位于深圳市盐田区。本酒店离深圳火车站40分钟车程，到深圳机场85分钟.
6．What’s the level of your hotel?
请问贵酒店是几星级的？
7．Our hotel is a five-star hotel.
本酒店是五星级的酒店。
8．How about your hotel’s facilities?
请问贵酒店有什么设施？
9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and （KTV equipment）。.
本酒店有四种类型餐馆，大堂吧，会议室,健身会所,商场及（KTV设施）。
44．We have a special family package plan
我们现在开始新推出一个优惠套餐。
45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for f ree.
如需加床，我们将会收取人民币300元,婴儿床是免费的
房型资讯类
1．May I have the room type, please? /What kind of room would you like to reserve?
请问需要预订哪一类型的房间？
2：What kind of room do you have?
请问贵酒店有什么房间类型？
3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of
