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when i was seven years old and my sister was just five years old, we were playing on top of a bunk bed. i was two years older than my sister at the time -- i mean, i'm two years older than her now -- but at the time it meant she had to do everything that i wanted to do, and i wanted to play war. so we were up on top of our bunk beds. and on one side of the bunk bed, i had put out all of my g.i. joe soldiers and weaponry. and on the other side were all my sister's my little ponies ready for a cavalry charge.there are differing accounts of what actually happened that afternoon, but since my sister is not here with us today, let me tell you the true story -- (laughter) -- which is my sister's a little bit on the clumsy side. somehow, without any help or push from her older brother at all, suddenly amy disappeared off of the top of the bunk bed and landed with this crash on the floor. now i nervously peered over the side of the bed to see what had befallen my fallen sister and saw that she had landed painfully on her hands and knees on all fours on the ground.i was nervous because my parents had charged me with making sure that my sister and i played as safely and as quietly as possible. and seeing as how i had accidentally broken amy's arm just one week before ... (laughter) ... heroically pushing her out of the way of an oncoming imaginary sniper bullet, (laughter) for which i have yet to be thanked, i was trying as hard as i could -- she didn't even see it coming -- i was trying as hard as i could to be on my best behavior.and i saw my sister's face, this wail of pain and suffering and surprise threatening to erupt from her mouth and threatening to wake my parents from the long winter's nap for which they had settled. so i did the only thingmy little frantic seven year-old brain could think to do to avert this tragedy. and if you have children, you've seen this hundreds of times before.i said, "amy, amy, wait. don't cry. don't cry. did you see how you landed? no human lands on all fours like that. amy, i think this means you're a unicorn."(laughter)now that was cheating, because there was nothing in the world my sister would want more than not to be amy the hurt five year-old little sister, but amy the special unicorn. of course, this was an option that was open to her brain at no point in the past. and you could see how my poor, manipulated sister faced conflict, as her little brain attempted to devote resources to feeling the pain and suffering and surprise she just experienced, or contemplating her new-found identity as a unicorn. and the latter won out. instead of crying, instead of ceasing our play, instead of waking my parents, with all the negative consequences that would have ensued for me, instead a smile spread across her face and she scrambled right back up onto the bunk bed with all the grace of a baby unicorn ... (laughter) ... with one broken leg.what we stumbled across at this tender age of just five and seven -- we had no idea at the time -- was something that was going be at the vanguard of a scientific revolution occurring two decades later in the way that we look at the human brain. what we had stumbled across is something called positive psychology, which is the reason that i'm here today and the reason that i wake up every morning.when i first started talking about this research outside of academia, out with companies and schools, the very first thing they said to never do is to start your talk with a graph. the very first thing i want to do is start my talk with a graph. this graph looks boring, but this graph isthe reason i get excited and wake up every morning. and this graph doesn't even mean anything; it's fake data. what we found is --(laughter)if i got this data back studying you here in the room, i would be thrilled, because there's very clearly a trend that's going on there, and that means that i can get published, which is all that really matters. the fact that there's one weird red dot that's up above the curve, there's one weirdo in the room -- i know who you are, i saw you earlier -- that's no problem. that's no problem, as most of you know, because i can just delete that dot.i can delete that dot because that's clearly a measurement error. and we know that's a measurement error because it's messing up my data.so one of the very first things we teach people in economics and statistics and business and psychology courses is how, in a statistically valid way, do we eliminate the weirdos. how do we eliminate the outliers so we can find the line of best fit? which is fantastic if i'm trying to find out how many advil the average person should be taking -- two. but if i'm interested in potential, if i'm interested in your potential, or for happiness or productivity or energy or creativity, what we're doing is we're creating the cult of the average with science.if i asked a question like, "how fast can a child learn how to read in a classroom?" scientists change the answer to "how fast does the average child learn how to read in that classroom?" and then we tailor the class right towards the average. now if you fall below the average on this curve, then psychologists get thrilled, because that means you're either depressed or you have a disorder, or hopefully both. we're hoping for both because our business model is, if you come into a therapy session with one problem, we want to make sure you leave knowing you have 10, so you keep coming back over and over again. we'll go back into your childhood if necessary, buteventually what we want to do is make you normal again. but normal is merely average.and what i posit and what positive psychology posits is that if we study what is merely average, we will remain merely average. then instead of deleting those positive outliers, what i intentionally do is come into a population like this one and say, why? why is it that some of you are so high above the curve in terms of your intellectual ability, athletic ability, musical ability, creativity, energy levels, your resiliency in the face of challenge, your sense of humor? whatever it is, instead of deleting you, what i want to do is study you. because maybe we can glean information -- not just how to move people up to the average, but how we can move the entire average up in our companies and schools worldwide.the reason this graph is important to me is, when i turn on the news, it seems like the majority of the information is not positive, in fact it's negative. most of it's about murder, corruption, diseases, natural disasters. and very quickly, my brain starts to think that's the accurate ratio of negative to positive in the world. what that's doing is creating something called the medical school syndrome -- which, if you know people who've been to medical school, during the first year of medical training, as you read through a list of all the symptoms and diseases that could happen, suddenly you realize you have all of them.i have a brother in-law named bobo -- which is a whole other story. bobo married amy the unicorn. bobo called me on the phone from yale medical school, and bobo said, "shawn, i have leprosy." (laughter) which, even at yale, is extraordinarily rare. but i had no idea how to console poor bobo because he had just gotten over an entire week of menopause.(laughter)see what we're finding is it's not necessarily the reality that shapesus, but the lens through which your brain views the world that shapes your reality. and if we can change the lens, not only can we change your happiness, we can change every single educational and business outcome at the same time.when i applied to harvard, i applied on a dare. i didn't expect to get in, and my family had no money for college. when i got a military scholarship two weeks later, they allowed me to go. suddenly, something that wasn't even a possibility became a reality. when i went there, i assumed everyone else would see it as a privilege as well, that they'd be excited to be there. even if you're in a classroom full of people smarter than you, you'd be happy just to be in that classroom, which is what i felt. but what i found there is, while some people experience that, when i graduated after my four years and then spent the next eight years living in the dorms with the students -- harvard asked me to; i wasn't that guy. (laughter) i was an officer of harvard to counsel students through the difficult four years. and what i found in my research and my teaching is that these students, no matter how happy they were with their original success of getting into the school, two weeks later their brains were focused, not on the privilege of being there, nor on their philosophy or their physics. their brain was focused on the competition, the workload, the hassles, the stresses, the complaints.when i first went in there, i walked into the freshmen dining hall, which is where my friends from waco, texas, which is where i grew up -- i know some of you have heard of it. when they'd come to visit me, they'd look around, they'd say, "this freshman dining hall looks like something out of hogwart's from the movie "harry potter," which it does. this is hogwart's from the movie "harry potter" and that's harvard. and when they see this, they say, "shawn, why do you waste your time studying happinessat harvard? seriously, what does a harvard student possibly have to be unhappy about?"embedded within that question is the key to understanding the science of happiness. because what that question assumes is that our external world is predictive of our happiness levels, when in reality, if i know everything about your external world, i can only predict 10 percent of your long-term happiness. 90 percent of your long-term happiness is predicted not by the external world, but by the way your brain processes the world. and if we change it, if we change our formula for happiness and success, what we can do is change the way that we can then affect reality. what we found is that only 25 percent of job successes are predicted by i.q. 75 percent of job successes are predicted by your optimism levels, your social support and your ability to see stress as a challenge instead of as a threat.i talked to a boarding school up in new england, probably the most prestigious boarding school, and they said, "we already know that. so every year, instead of just teaching our students, we also have a wellness week. and we're so excited. monday night we have the world's leading expert coming in to speak about adolescent depression. tuesday night it's school violence and bullying. wednesday night is eating disorders. thursday night is elicit drug use. and friday night we're trying to decide between risky sex or happiness." (laughter) i said, "that's most people's friday nights." (laughter) (applause) which i'm glad you liked, but they did not like that at all. silence on the phone. and into the silence, i said, "i'd be happy to speak at your school, but just so you know, that's not a wellness week, that's a sickness week. what you've done is you've outlined all the negative things that can happen, but not talked about the positive."the absence of disease is not health. here's how we get to health: we need to reverse the formula for happiness and success. in the last threeyears, i've traveled to 45 different countries, working with schools and companies in the midst of an economic downturn. and what i found is that most companies and schools follow a formula for success, which is this: if i work harder, i'll be more successful. and if i'm more successful, then i'll be happier. that undergirds most of our parenting styles, our managing styles, the way that we motivate our behavior.and the problem is it's scientifically broken and backwards for two reasons. first, every time your brain has a success, you just changed the goalpost of what success looked like. you got good grades, now you have to get better grades, you got into a good school and after you get into a better school, you got a good job, now you have to get a better job, you hit your sales target, we're going to change your sales target. and if happiness is on the opposite side of success, your brain never gets there. what we've done is we've pushed happiness over the cognitive horizon as a society. and that's because we think we have to be successful, then we'll be happier.but the real problem is our brains work in the opposite order. if you can raise somebody's level of positivity in the present, then their brain experiences what we now call a happiness advantage, which is your brain at positive performs significantly better than it does at negative, neutral or stressed. your intelligence rises, your creativity rises, your energy levels rise. in fact, what we've found is that every single business outcome improves. your brain at positive is 31 percent more productive than your brain at negative, neutral or stressed. you're 37 percent better at sales. doctors are 19 percent faster, more accurate at coming up with the correct diagnosis when positive instead of negative, neutral or stressed. which means we can reverse the formula. if we can find a way of becoming positive in the present, then our brains work even more successfully as we're ableto work harder, faster and more intelligently.what we need to be able to do is to reverse this formula so we can start to see what our brains are actually capable of. because dopamine, which floods into your system when you're positive, has two functions. not only does it make you happier, it turns on all of the learning centers in your brain allowing you to adapt to the world in a different way.we've found that there are ways that you can train your brain to be able to become more positive. in just a two-minute span of time done for 21 days in a row, we can actually rewire your brain, allowing your brain to actually work more optimistically and more successfully. we've done these things in research now in every single company that i've worked with, getting them to write down three new things that they're grateful for for 21 days in a row, three new things each day. and at the end of that, their brain starts to retain a pattern of scanning the world, not for the negative, but for the positive first.journaling about one positive experience you've had over the past 24 hours allows your brain to relive it. exercise teaches your brain that your behavior matters. we find that meditation allows your brain to get over the cultural adhd that we've been creating by trying to do multiple tasks at once and allows our brains to focus on the task at hand. and finally, random acts of kindness are conscious acts of kindness. we get people, when they open up their inbox, to write one positive email praising or thanking somebody in their social support network.and by doing these activities and by training your brain just like we train our bodies, what we've found is we can reverse the formula for happiness and success, and in doing so, not only create ripples of positivity, but create a real revolution.thank you very much.(applause)when i was nine years old i went off to summer camp for the first time. and my mother packed me a suitcase full of books, which to me seemed like a perfectly natural thing to do. because in my family, reading was the primary group activity. and this might sound antisocial to you, but for us it was really just a different way of being social. you have the animal warmth of your family sitting right next to you, but you are also free to go roaming around the adventureland inside your own mind. and i had this idea that camp was going to be just like this, but better. (laughter) i had a vision of 10 girls sitting in a cabin cozily reading books in their matching nightgowns.(laughter)camp was more like a keg party without any alcohol. and on the very first day our counselor gathered us all together and she taught us a cheer that she said we would be doing every day for the rest of the summer to instill camp spirit. and it went like this: "r-o-w-d-i-e, that's the way we spell rowdie. rowdie, rowdie, let's get rowdie." yeah. so i couldn't figure out for the life of me why we were supposed to be so rowdy, or why we had to spell this word incorrectly. (laughter) but i recited a cheer.i recited a cheer along with everybody else. i did my best. and i just waited for the time that i could go off and read my books.but the first time that i took my book out of my suitcase, the coolest girl in the bunk came up to me and she asked me, "why are you being so mellow?" -- mellow, of course, being the exact opposite of r-o-w-d-i-e. and then the second time i tried it, the counselor came up to me with a concerned expression on her face and she repeated the point about camp spirit and said we should all work very hard to be outgoing.and so i put my books away, back in their suitcase, and i put them undermy bed, and there they stayed for the rest of the summer. and i felt kind of guilty about this. i felt as if the books needed me somehow, and they were calling out to me and i was forsaking them. but i did forsake them and i didn't open that suitcase again until i was back home with my family at the end of the summer.now, i tell you this story about summer camp. i could have told you 50 others just like it -- all the times that i got the message that somehow my quiet and introverted style of being was not necessarily the right way to go, that i should be trying to pass as more of an extrovert. and i always sensed deep down that this was wrong and that introverts were pretty excellent just as they were. but for years i denied this intuition, and so i became a wall street lawyer, of all things, instead of the writer that i had always longed to be -- partly because i needed to prove to myself that i could be bold and assertive too. and i was always going off to crowded bars when i really would have preferred to just have a nice dinner with friends. and i made these self-negating choices so reflexively, that i wasn't even aware that i was making them.now this is what many introverts do, and it's our loss for sure, but it is also our colleagues' loss and our communities' loss. and at the risk of sounding grandiose, it is the world's loss. because when it comes to creativity and to leadership, we need introverts doing what they do best.a third to a half of the population are introverts -- a third to a half. so that's one out of every two or three people you know. so even if you're an extrovert yourself, i'm talking about your coworkers and your spouses and your children and the person sitting next to you right now -- all of them subject to this bias that is pretty deep and real in our society. we all internalize it from a very early age without even having a language for what we're doing.now to see the bias clearly you need to understand what introversion is. it's different from being shy. shyness is about fear of social judgment. introversion is more about, how do you respond to stimulation, including social stimulation. so extroverts really crave large amounts of stimulation, whereas introverts feel at their most alive and their most switched-on and their most capable when they're in quieter, more low-key environments. not all the time -- these things aren't absolute -- but a lot of the time. so the key then to maximizing our talents is for us all to put ourselves in the zone of stimulation that is right for us.but now here's where the bias comes in. our most important institutions, our schools and our workplaces, they are designed mostly for extroverts and for extroverts' need for lots of stimulation. and also we have this belief system right now that i call the new groupthink, which holds that all creativity and all productivity comes from a very oddly gregarious place.so if you picture the typical classroom nowadays: when i was going to school, we sat in rows. we sat in rows of desks like this, and we did most of our work pretty autonomously. but nowadays, your typical classroom has pods of desks -- four or five or six or seven kids all facing each other. and kids are working in countless group assignments. even in subjects like math and creative writing, which you think would depend on solo flights of thought, kids are now expected to act as committee members. and for the kids who prefer to go off by themselves or just to work alone, those kids are seen as outliers often or, worse, as problem cases. and the vast majority of teachers reports believing that the ideal student is an extrovert as opposed to an introvert, even though introverts actually get better grades and are more knowledgeable, according to research. (laughter) okay, same thing is true in our workplaces. now, most of us work in open plan offices, without walls, where we are subject to the constant noiseand gaze of our coworkers. and when it comes to leadership, introverts are routinely passed over for leadership positions, even though introverts tend to be very careful, much less likely to take outsize risks -- which is something we might all favor nowadays. and interesting research by adam grant at the wharton school has found that introverted leaders often deliver better outcomes than extroverts do, because when they are managing proactive employees, they're much more likely to let those employees run with their ideas, whereas an extrovert can, quite unwittingly, get so excited about things that they're putting their own stamp on things, and other people's ideas might not as easily then bubble up to the surface.now in fact, some of our transformative leaders in history have been introverts. i'll give you some examples. eleanor roosevelt, rosa parks, gandhi -- all these peopled described themselves as quiet and soft-spoken and even shy. and they all took the spotlight, even though every bone in their bodies was telling them not to. and this turns out to have a special power all its own, because people could feel that these leaders were at the helm, not because they enjoyed directing others and not out of the pleasure of being looked at; they were there because they had no choice, because they were driven to do what they thought was right.now i think at this point it's important for me to say that i actually love extroverts. i always like to say some of my best friends are extroverts, including my beloved husband. and we all fall at different points, of course, along the introvert/extrovert spectrum. even carl jung, the psychologist who first popularized these terms, said that there's no such thing as a pure introvert or a pure extrovert. he said that such a man would be in a lunatic asylum, if he existed at all. and some people fall smack in the middle of the introvert/extrovert spectrum, and we call these people ambiverts. and i often think that they have the best of all worlds. butmany of us do recognize ourselves as one type or the other.and what i'm saying is that culturally we need a much better balance. we need more of a yin and yang between these two types. this is especially important when it comes to creativity and to productivity, because when psychologists look at the lives of the most creative people, what they find are people who are very good at exchanging ideas and advancing ideas, but who also have a serious streak of introversion in them.and this is because solitude is a crucial ingredient often to creativity. so darwin, he took long walks alone in the woods and emphatically turned down dinner party invitations. theodor geisel, better known as dr. seuss, he dreamed up many of his amazing creations in a lonely bell tower office that he had in the back of his house in la jolla, california. and he was actually afraid to meet the young children who read his books for fear that they were expecting him this kind of jolly santa claus-like figure and would be disappointed with his more reserved persona. steve wozniak invented the first apple computer sitting alone in his cubical in hewlett-packard where he was working at the time. and he says that he never would have become such an expert in the first place had he not been too introverted to leave the house when he was growing up.now of course, this does not mean that we should all stop collaborating -- and case in point, is steve wozniak famously coming together with steve jobs to start apple computer -- but it does mean that solitude matters and that for some people it is the air that they breathe. and in fact, we have known for centuries about the transcendent power of solitude. it's only recently that we've strangely begun to forget it. if you look at most of the world's major religions, you will find seekers -- moses, jesus, buddha, muhammad -- seekers who are going off by themselves alone to the wilderness where they then have profound epiphanies and revelations that they thenbring back to the rest of the community. so no wilderness, no revelations.this is no surprise though if you look at the insights of contemporary psychology. it turns out that we can't even be in a group of people without instinctively mirroring, mimicking their opinions. even about seemingly personal and visceral things like who you're attracted to, you will start aping the beliefs of the people around you without even realizing that that's what you're doing.and groups famously follow the opinions of the most dominant or charismatic person in the room, even though there's zero correlation between being the best talker and having the best ideas -- i mean zero. so ... (laughter) you might be following the person with the best ideas, but you might not. and do you really want to leave it up to chance? much better for everybody to go off by themselves, generate their own ideas freed from the distortions of group dynamics, and then come together as a team to talk them through in a well-managed environment and take it from there.now if all this is true, then why are we getting it so wrong? why are we setting up our schools this way and our workplaces? and why are we making these introverts feel so guilty about wanting to just go off by themselves some of the time? one answer lies deep in our cultural history. western societies, and in particular the u.s., have always favored the man of action over the man of contemplation and "man" of contemplation. but in america's early days, we lived in what historians call a culture of character, where we still, at that point, valued people for their inner selves and their moral rectitude. and if you look at the self-help books from this era, they all had titles with things like "character, the grandest thing in the world." and they featured role models like abraham lincoln who was praised for being modest and unassuming. ralph waldo emerson called him "a man who does not offend by superiority."but then we hit the 20th century and we entered a new culture that historians call the culture of personality. what happened is we had evolved an agricultural economy to a world of big business. and so suddenly people are moving from small towns to the cities. and instead of working alongside people they've known all their lives, now they are having to prove themselves in a crowd of strangers. so, quite understandably, qualities like magnetism and charisma suddenly come to seem really important. and sure enough, the self-help books change to meet these new needs and they start to have names like "how to win friends and influence people." and they feature as their role models really great salesmen. so that's the world we're living in today. that's our cultural inheritance.now none of this is to say that social skills are unimportant, and i'm also not calling for the abolishing of teamwork at all. the same religions who send their sages off to lonely mountain tops also teach us love and trust. and the problems that we are facing today in fields like science and in economics are so vast and so complex that we are going to need armies of people coming together to solve them working together. but i am saying that the more freedom that we give introverts to be themselves, the more likely that they are to come up with their own unique solutions to these problems.so now i'd like to share with you what's in my suitcase today. guess what? books. i have a suitcase full of books. here's margaret atwood, "cat's eye." here's a novel by milan kundera. and here's "the guide for the perplexed" by maimonides. but these are not exactly my books. i brought these books with me because they were written by my grandfather's favorite authors.my grandfather was a rabbi and he was a widower who lived alone in a small apartment in brooklyn that was my favorite place in the world when。
