3938国开电大管理英语2历年期末考试(第二题词汇与结构)题库「排序版」

3938国开电大专科《管理英语2》历年期末考试(第二题词汇与结构)试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.Let＇s_________our plan. A.start B.started C.starting [答案]A7.I didn’t do_________last week. A.nothing B.something C.anything [答案]C8.According to their feedback sheets， the participants are all with the training.A.satisfiedB.satisfyingC.satisfactory [答案]A 9.The Jiahe Community Service Center is about to service for residents. A.provided B.provide C.providing [答案]B 10.I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing. A.point out B.point at C.point in [答案]A 11.I have coffee_________breakfast time. A.at B.in C.on [答案]A 12.Hiring the right employee_________you_________a thousand times over in high employee morale. A.pays…off B.take…off C.pays…back [答案]C 13.Are you familiar_________the saying，“it＇s not what you know，but who you know”?In event planning， networking is key! A.with B.to C.in [答案]A 14.We should take the degree_________account when we recruit a new secretary. A.with B.into C.of [答案]B 15.The candidate should dress in a manner that isappropriate to the position_________he is applying. A.for which B.which C.that [答案]A 16.Participants have_________the Productivity Analysis Worksheet. pleting B.been completed pleted [答案]C 17.Under no circumstance_________to tell lies to the public. A.the companies are allowedB.are the companies allowedC.the companies will allow [答案]B18.We_________it very much that you＇ve come to give us a timely ride.Otherwise we would miss the train. A.appreciate B.expect C.promise [答案]A 19.We feel_________with the inconvenience the service center brought us.A.disappointedB.worriedC.surprised [答案]A 20.I would rather_________two weeks earlier. A.you should come here B.you came here C.you had come here [答案]C 2020年9月试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

远程教育是如何学习的？怎样学毕业更顺利？对于远程教育到底是如何学习的，很多未接触的人感觉有点神秘。

尤其是对于报考的上班族而言，了解“远程教育入学后，要如何学习？怎么学才能更有效率？”是非常必要的。

总得来说，学员利用空余时间登录学校学习官网自主学习：观看学院提供的网络课件、网上导学资料进行学习。

根据课程特点，课程作业采用在线作业形式。

教师会通过教学平台中的导学栏目、答疑栏目等方式对学生进行学习指导。

课程总评成绩由平时作业成绩、课程考试成绩（实践类课程含实践成绩）以及平时学习情况评定成绩等部分组成。

按照学校制定的教学计划完成相应课程考核修满学分，通过考试就可以取得相应的证书。

可以说，一般网络教育形式提升学历的话，学习考试更便捷，毕业就基本简单了。

01必须有一个上课、修学分的计划结合各院校的教学计划、课程设置、自身学习特点、学习时间、经济情况及身体状况等制定完整的学习计划。

首先，应该清楚地知道，要取得完成学业所必须的最低毕业总学分，至少要修读多少门课程？为此，必须了解所选专业的教学计划。

打算每个学期各修读哪几门课程？这些课程的关系和难易程度如何？专业课程学习要先修读专业基础课。

选课要根据本学期所公布的开课目录和考试时间来选择，要尽量保证所修读的课程一次通过考试。

每周有多少业余时间可以用来学习?如何安排时间？如何上网学习、参加答疑、做作业等？要有一个整体的学习计划，也要有一个每学期的具体安排，至少每周要有学习安排，保证最后能在规定期限内顺利毕业。

02上课前做好准备目前院校主要采用课件学习的方式，应该先掌握最适合自己的学习方法。

每次学习前应当预习课程内容，了解主要知识点、课程的难易程度，涉及到的习题，有无特殊要求（如演示实验等）等等，尤其对自己不懂的地方要记及时记录、提问。

03坚持线下学习在平时的学习和生活中应该有意识地学以致用，以巩固所学知识。

如首先要学会使用计算机，把老师讲的内容到机器上去实践，才能加深理解。

［2022春期］3938国开电大专科《管理英语2》期末一体化考试题库说明:题目为随机组合。

第一大题交际用语第一类:首句为空白的试题［首字母E］------- 9一Everything is going smoothly.［答案］How is everything going?［首字母I］------- 9一J have worked for IBM for 3 years.［答案］What is your working experience? ------- 9一In total,it should be about 15,000 RMB for the three-day training J 答案］How much have you budgeted for the training?------- 9一Jt costs us ten thousand dollars* ［答案］How much does the printing of the annual report cost?------- 9一It might be a good idea to read some simplified books first* ［答案］What books would you recommend?------- 9一Jt will be held on the 3rd floor of Shakir at on Hotel.［答案］What is the address of your speech?9一Jt will take at least two weeks.［答案］How soon will you finish our annual report?［首字母M］------- 9—My name is Helen,and I was born in 1980.My major was electrical engineering.［答案］Tell me your name9please.—My name is Helen,and I was born in 1980.My major was electrical engineering.［答案］Tell me a little bit about yourself,please.［首字母N］一Neither do LLook at our communityjt is such a mess* ［答案］I really don*t think our service center is satisfying.［首字母T］------- 9一hat's great!［答案］How about going to dinner at the Mexican restaurant tonight------- 9—Twice a week* ［答案］How often do you use our company*s product第二类:次句为空白的试题［首字母A］一Any suggestions for the project?一_______________ ［答案］I advise you to put more hands in this project.［首字母c］一Can you go skating with us this afternoon?一Sorry ］ can't.I take care of my little sister at home* ［答案］have to 一Can you stay here longer?一 ,but I have to be back tomorrow.［答案］rd love to一Custome 亡We have ordered for almost one hour.Why is it so hard to get ourdishes ready in your restaurant?一Waiter: •［答案］I, m really sorry about that.［首字母D］' '一Did the medicine make you feel better?一No.The more , I feel.［答案］medicine I take:the worse —Do you mind if I record your lecture?一 Go ahead.［答案］Not at all.［首字母G］—Good morning,Sunshine Community Center! May I help you?一［答案］I need a plumber to repair the water pipe in my kitchen.［首字母H］一Have you ever been to Tokyo?一［答案］No,but I hope to go there next year.ello,is that service center? The elevator of our apartment doesn't work.一［答案JSorryJll have it checked out at once.［i,Helen,Bl have an interview tomorrow. Pm afraid I can't make it. ——［答案］Sure,you can. Take it easy.一How are you feeling now?一［答案］Much better.一How did your talk with the community resident go?He seemed to accept my explanation,but he didn't sign his name here* ［答案］Fm not sure.一low do you like living in Beijing?一［答案］I love it.Beijing is such a beautiful city一low do you think of the theme of our event? 一［答案］If s pretty good.一How long will you be away from Italy?一［答案］About a month.一How's your mother doing?一［答案］She is very well.一I am sorry. Now what were we talking about?一［答案］You were saying that you used to be a teacher.一I was worried about my math,but Mr. White gave mean A.一［答案］Congratulations!一I'm terribly sorry that Pve spilled some coffee on the table.一［答案］It doesift matter.［音季每L］一Let's make plan first for our events,shall we?—_______________ ［答案］OKJefsdoit.［音字母M］一May I ask you why you left the former company?［答案］Because I want to change my workingenvironment and seek new challenges.［首字母o］一()ur company is doing a customer service questionnaire.May I take you a moment?一［答案］By all means［音字母si一Should I leave earlier tomorrow morning?一［答案］Yes,ifs better to leave earlier to avoid the morning traffic.［首字母T］一Thank you very much for answering our questions.lt really helps our market research a lot.一［答案］It, s my pleasure.一This jacket is so good. ?一It's 200 yuan.I can give you special 20% discount on it.［答案］How much is it一What do you think of your mother's advice?一______________ ［答案］It doesift fit us A actually一What kind of event are you going to plan?一［答案］A birthday party for my brother.一What starting salary do you expect?一［答案］rd like to start at Y5000 a month.一What time does the train leave?一［答案］At half past five.一What's the matter with you?—［答案］I feel a bit sick.一What's the weather like in this area?—［答案］Ifs rainy.一What's your view on our questionnaire?一［答案］First of alLWe*d better change our question order.一Whose textbook is this?一It John's.It has his name on it.［答案］must be一Why do you look unhappy.Whats the matter?一［答案］Pm rather disappointed with the poor quality of the radio I've just bought.一Would you like to go to the concert with us?一,but I've promised to help Jim with his Chinese.Thank you all the same.［答案］I wish I could一Would you mind answering some questions about your annual report?一［答案］No,as long as it doesn*t take long一'ould you mind filling the questionnaire for me? ［2019 年7 月试题］［2020 年7月试题、2021年1月试题］一［答案］No problem.一Would you mind filling the questionnaire for me?一［答案］No problem.Just give me your questionnaire.一Your plan is perfect and I believe that it will be a great success.一［答案］Thank you very much.第二大题词汇与结构第一类:空在前面的试题［首字母A］a company really wants is a candidate has the right skills.［答案］What. • • that［首字母F］face-to-face interviews,questionnaires are cheaper for collecting data from a large number of respondents.［答案］Compared to［首字母T］the feedback is very helpful for planning future meetings and events.［答案］Gettingthe fog,we should have reached the annual meeting site on time.［答案］But for［首字母w］［首字母Y］you prepare cross training plans,you need to consider both the company benefits and the employee benefits.［答案］As第二类:空在中间的试题［首字母A］A new food market will in our community next month.［答案］be builtAccording to their feedback sheets,the participants are all with the training* ［答案］satisfiedAmerican young people would rather, advice from strangers.［答案］get Anyone who has worked here for over three years is for sick pay ［答案］eligibleAre you familiar the saying/'ifs not what you know,but who you know M?In event planning,networking is key!［答案］withAt the end of the day,you want all attendees your event to remember this key message that you've spent a long time reinforcing* ［答案］leaving［首字母c］ °Customers refuse to filling the questionnaire are not permitted to buy the product* ［答案］Who［首字母D］-Did the medicine make you feel better?-No.The more , I feel.［答案］medicine I take;the worse Does his absence to your work?［答案］make a difference［首字母H］He investor should be aware of the limitations of the financial statement analysis the annual report.［答案］based onHe is this company.［答案］in charge ofHe keeps on his focus on, money ［答案］makingHe says what he thinks and does what he wants to do, other people's feelings* ［答案］regardless ofHe was always in sharing his enormous knowledge.［答案］generousHer article is in her class.［答案］the bestHiring a good employ may cost much money and time, ,it can win much more for the company in future.［答案］howeverHiring the right employee you a thousand times over in high employee morale* ［答案］pays.* .backHis action is always with his words.［答案］consistentHow many players does a baseball team?［答案］consist of［首字母I］I didn't do last week.［答案］anythingI don't know .1 just arrived here two minutes ago.［答案］whafs going on I forgot my music-book and borrowed one from Lily* ［答案］to bringI have coffee breakfast time.［答案］atI like cooking for my friends in free time・［答案］myI would rather two weeks earlier.［答案］you had come hereFd like to that the staff member who served me didn't really seem to know what he was doing.［答案］point outJf I you,! more attention to the independent auditors1 report and financial statements in the annualreport* ［答案］were;would payIf I younger,! would buy the dress.［答案］wereI'm confident in these as long as we the needs of the community residents and improve our servicequality.［答案］keep an eye onFm writing to a position as a computer engineer in your company.［答案］apply forIt is only by agreeing with their view point and that you will resolve the situation and send the customeraway happy ［答案］suggesting a possible solution［首字母L］Let's our plan.［答案］startLook!［答案］Here comes the bus［首字母M］Melinda w川discuss the matter with John, is the representative of Sunshine Medical Center* ［答案］whoMore than 30 people the position.［答案］applied for［首字母o］One day,our dreams will reality.［答案］turn intoOur company will the customers9 suggestions.［答案］respond toQur workers have been checking the heating system since you calledus.Iyou it will perform wellsoon.［答案］assure［首字母p］Participants have the Productivity Analysis Worksheet.［答案］completed People find useful information from the annual report* ［答案］could ［首字母Q］Questionnaires are easy to .［答案］analyzeQuestionnaires are not suitable some people.［答案］for［首字母T］The candidate should dress in a manner that is appropriate to the position he is applying.［答案］for whichThe enemy has strengthened their position* ［答案］defensiveThe heating system of our apartment broke down so I made a call to the community service center.［答案］complaintThe investor should be aware of the limitations of the financial statement analysisthe annual report.［答案］based onThe Jiahe Community Service Center is about to service for residents.［答案］provideThe moment I got home,! found I my jacket on the playground* ［答案］had leftThe more information you can get, in your field* ［答案］the more competitive you will beThe music like the singing of a bird.［答案］soundsThe new year is just .［答案］around the cornerThe quality of questionnaire will how much information we know from our customers* ［答案］affectThe success of our event is to the sponsor* ［答案］relatedThe training is positive results on the job they are presently .［答案］bringing about,doingThese tips may help you avoid bad employees for your company.［答案］hiringThey have disagreement the plan of celebrating the founding of the community ［答案］onThey have learned about in recent years •［答案］hundreds of English wordsThey promised the car for us •［答案］to repaired［hey since last night.They are about to finish the wo 永.［答案］have been cleaning the system［his involves the high-level reasoning behind your intentions for the event* ［答案］identifyingUnder no circumstance to tell lies to the public.［答案］are the companies allowed［首字母w］We are under to finish the task within such limited time* ［答案］pressure We feel with the inconvenience the service center brought us* ［答案］disappointedWe have to our annual work report to the manager next week.［答案］hand inWe need to carry out a proper of the new system* ［答案］evaluationWe should keep in mind the feedback is very helpful for planning future meetings and events.［答案］thatWe should take the degree account when we recruit a new secretary •［答案］intoWe think that Smith should be told about his condition as soon as possible.［答案］physicalWe 300 copies,and 240 were returned in the end.［答案］handed outWe it very much that you f ve come to give us a timely ride.Otherwise we would miss the train.［答案］appreciateWhen reading the annual report,we should look out the areas where the company did not comply with the regulations.［答案］forWhen stating problems,we can make a with those from last year* ［答案］comparisonWhen 一different cultures,we often pay attention only to the differences without noticing the many similarities •［答案］comparingWhere are you used to vegetables?［答案］buying-Whose textbook is this?-It John's.It has his name on if ［答案］must beWrite the telephone number down you forget* ［答案］in case［首字母Y］°t ou also should send a resume the employer know more information about you* ［答案］to letYou can try these methods to keep your interview anxiety control.［答案］underYou had better a doctor as soon as possible.［答案］seeYou must the annual certification of employment online within 15 days.［答案］submitVou need to those questionnaire papers for your company.［答案］hand out You'd better have your hair before going to your friend's wedding* ［答案］cutYour long-term success in event planning will be based the experience you had* ［答案］on第三大题阅读理解选择题［首字母A］An annual report provides} 1 jinformation about an organization.People read annual reports in different ways.Some even{2}to start at the back and work their way to the beginning.lt makes (3 ［difference how L ［答案］eful & ［答案］A.prefer 为答案］C.no& ［答案］B.both 丢［答案］B.without［首字母 A ］Angry customers tend to aim their dissatisfaction and complaints at staff members.If this happens to you,you should remember that they are actually expressing their dissatisfaction about the company21.At whom do angry customers tend to aim their dissatisfaction and complaints? ［答案］A.Staff members.22.When a customer shouts rudely at you,you should.［答案］C.keep calm and listen carefully to the customer23.The underlined sentence A Use your ears more than your mouth^means ［答案］B.You should listen more than you speak24.When dealing with an angry customer,which is NOT the right attitude?［答案］C.Be am used.25.Which of the following statements is true according to the passage?［答案］C.You should relax yourself and try to understand the angry customers.［首字母E］Everyone wants to healthy and happy.When illness does come,the whole family is{1}.Many adjustments （调整）have to be made{2}the family routine （日常工作）needn't be disturbed completely .Often it canU 答案］B.affected答案］C.but勿答案］A.strain虫［答案］C.assumed金［答案］A.consequently［首字母F］If you take the following steps,you can make a satisfactory annual report. And your boss and other supporters w川be impressed.l.Do you have to gather all the information since you entered the company before writing the annual report?［答案］B.No.2.1s it reasonable to include everything of the company in order to make the annual report informative?［答案］B.No.3.What does the underlined phrase Less is more mean?［答案］ ing fewer words A making fewer parts A and so on,is simpler A and more efficient than the opposite.4.Which is NOT TURE for the functions of the visuals and charts?［答案］C.They can make the report harder to be understood.5.How many steps should you take to make your report impressive?［答案］C.Four ［首字母I J Imagine this situation:you have bought a faulty item from a shop and you take(l}back to complain.You go directly to the shop assistant and tell them your problem.They say they cannot help you,也makes you angrier,to the point perhaps where you start insulting the poor shop assistant.RESULT:ThisU答案］B.it% ［答案］A.which为答案］C.favours£ ［答案］A.as［［答案］B.with［首字母M ］Mary began playing the violin when she was only six.Her father came across a really old instrument at his aunt's house,and he brought it back home with him.Mary loved it and immediately tried to1 .Mary's father •［答案］C.got the violin from his aunt2.Mary began to need a better violin when she was about .［答案］B.ll3.The man at the concert told Mary's parents that •［答案］A .she had real talent4.Mary .when she was 16.［答案］B.set up her own group5.Eric Sound was the name of •［答案］B.Mary's music group［首字母P］PPHC and Goose neck are two organizations that do similar community work.Each has hired a new staff member to make contact with and provide services to new parents.1.What are PPHC and Goose neck?［答案］C.They are two organizations that do similar community work.2.Which degree does Elaine have?［答案］A.Psychology degree.3.Which of the following statements is TRUE according to the passage?［答案］B.Mark has a clear idea of his job after the training.4.How is Mark trained to be prepared for his work?［答案］C.Both A and B.5.What is the main idea of the passage?［答案］ A.The importance of training. ［首字母Q ］Questionnaires can be a simple way to get to knowyour audience's opinions.Though it isl.T he questionnaire contains following elements except?［答案］C.Address 2.1n order to keep your questionnaire visually attractive,you should •［答案］C.Leave enough spacebetween questions and sections.3.You should start your questionnaire with questions and then move to ones.［答M ］ A.general,specific4.What could be the best title for this passage?［答案］A.Designing an Effective Questionnaire.5.Which of the following statements is NOT correct?［答案］B.Open • ended questions cannot provide more detailed information,so you'd better not use too many open-ended questions in one questionnaire.［首字母S］ Stress around interviews is often influenced by our assumptions we make to ourselves about the process.Countering anxiety-provoking thoughts can help to lower levels of anxiety.I just messed up that1 .What often influences the stress around interviews according to the passage?［答案］B.Anxiety-provoking thoughts2.Does one poor answer in an interview influence a candidate to get a job?［答案］B.No.3.Can imagining success help a candidate to lower levels of anxiety?［答案］A • Yes.4.How can we reduce our stress around interviews?［答案］A.Breathe deeply5.When should we go to see a doctor according the author?［答案］C.When we have too much stress around interview.［首字母S］ Successful and memorable events don!t just anizing and holding an event takes planning.Whether it's an anniversary,a sporting event or a retirement party,and no matter how much time you have,your event f s success is in the details.1 .Which of the following statement is NOT true according to the passage?［答案］C.Know the limitation means you should know the audience's limitation.2.Which is not the factor of holding a successful event?［答案］C.A invitation3.According to the passage,what is the key factor to make your event successful? ［答案］B.Details.4.What is the best title for this passage?［答案］C.How to plan successful events.5.What is the purpose of making list of details?［答案］A.Make sure not overlook things［首字母s］ Successful events don f t just happen - they're the resultof{l}.The{2}the event,the bigger theU 答案］B.planningW ［答案JA.bigge为答案］C.miss虫［答案］C. Whether9 ［答案］B.appeal to［首字母T ］The qualities of a good questionnaire It should be noted that one does not start by( 1 jquestions.Firstly.we have to decide1 what are the things one needs to know from the respondent in order toL ［答案］A.writing& ［答案］A.Secondly［答案］C.In order to& ［答案］B.In a word丢［答案］A.help［首字母T］ There are more ants than any other kinds of land animals in the world.They range from 0.1 to1 inch long and are usually yellow,brown,red,or black.Ants live in societies in which they depend on one 1 .Which kind of ants is not regarded as the main types of ants in general?［答案］Soldier ants.2.According to the passage,what do we learn about the ants' enemies?［答案］They are of many kinds.3.The red ants attack the black ants1 home because.［答案］they don*t have workers of their own4.According the passage, which of the following statements is TRUE?［答案］Ants are useful to human on some conditions.5.The main purpose of the passage is to* ［答案］explain some information about ants［首字母T］ The houses we live in are very important.They keep us from being cold in the winter and hot in the summer.In the winter they keep out the snow.They also keep out the wind.Even if it is blowing outside,we21.Which of the following is NOT mentioned in the passage?［答案］B.Families and friends live in the same house.22.According to the passage,the house can keep out ［答案］C.the wind and the snow23.Houses are in sizes and many ways ［答案］C.different24.Which of the following is probably NOT the thing used to build houses?［答案］B.cotton25.From the passage we can infer that people ［答案］A • in hot places like to live the lightly-built houses to get heat［首字母T］ The houses we live in are veryJjJ.They keep us from being cold in the winter and hot in the summer.In the winter they keep out of the snow.They also keep out the wind.Even if it is blowing outside,weL ［答案］B.important & ［答案］C. where d ［答案］A.care for £ ［答案］B.sizes答案］C.built［首字母T ］The old saying practice makes perfect applies to interviewing too.Conduct practice interviews with a friend or family member,and ask for their feedback.You can also record or videotape your responses(l}you can review your answers and check your body language.Prepare answers to commonly (2j interview questions.Doing so will help you analyze your background and qualifications for the position.L ［答案］A.so& ［答案］C.asked［答案］B.simply虫［答案］C. whether9 ［答案］B.confidence［首字母W ］Want to keep your staff motivated about learning new concepts? The quality and variety of the employee training you provide are keys for motivation.Reasons to(l}employee training are many,from new-hire顼答案］A.offer答案］C. Whatever［答案］B.ultimately £［答案］B.needed I ［答案］C.continuing第三大题阅读理解判断题［首字母A］ An annual report of a company provides information about its business performance for certain people.These people include the investors,potential investors and other stakeholders .From the report,people can understand the company's business scope,recent situation and future development.The main parts of an annual report usually include chairman's letter,financial statements and operation analysis.1.An annual report of a company provides some information about its business performance for certain people.［答案］T2.People can know everything of the company from the annual report* ［答案］F3.An annual report usually includes chairman's letter,financial statements andoperation analysis* ［答案］T4. A chairman's letter should include the strategic direction moving forward* ［答案］T5.This passage is mainly about the main parts of an annual report* ［答案］T ［首字母C］ Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A's task is cross training. Cross training is good26.Cross training is training an employee to do a different job in a different company ［答案］F27.Cross training is beneficial not only for managers but also for employees* ［答案］T28.Cross training can apply to almost any position and almost any industry.［答案］T29.Not all employees are suitable to be cross trained* ［答案］T30.You can decide which employees to be cross trained according to their age* ［答案］F［首字母C］ Cross training is training an employee to do a different part of the organization's work.Training worker A to do the task that worker B does and training B to do A's task is cross training.Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done.On the other26.Cross training is training an employee to do a different job in a different company ［答案］F27.Cross training is beneficial not only for managers but also for employees.［答案］T28.Cross training can apply to almost any position and almost any industry ［答案］T29.When you prepare cross training plans,the only consideration is the company benefits •［答案］F30.You can decide which employees to be cross trained according to their age*［答案］F［首字母F］ Feedback from your customers is very important.The more information you have from them, the more competitive you will be in your field.The following techniques will help you know what the customers think of your business.26.Hotel customers and hotel staff think the same about breakfast* ［答案］F27.A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.［答案］T28.1t f s not necessary to know about the customers' needs and preferences* ［答案］F29.Questionnaires are useful in getting feedback from customers.［答案］T30.Front-line staff have nothing to do with improving customer service* ［答案］F［首字母G］ Good communication skills are the key to success in life,work and relationships,Without effective communication7^ message can turn into error,misunderstanding,frustration,or even disaster by being misinterpreted or poorly delivered.26.A message must be understood,interpreted or delivered correctly with communication* ［答案］F27.When you talk with others you can pay little attention to your body language* ［答案］F28.The better you are able to understand others,the better your ability to communicate* ［答案］F29.Before stating your opinions,you*d better let the speaker finish his or her talking first J 答案］T30.Don’t argue or debate with others if you feel angry or displeased.［答案］T ［首字母H］ Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.A good hire, however, pays you26.Hiring the wrong employee is expensive,costly to a company,and time consuming* ［答案］T27.A company has to spend a lot of money hiring a right employee* ［答案］F28.An advertisement with a clear target will make all candidates lose courage* ［答案］F29.Well designed interview questions can help you know more about the candidates,［答案］T30.Work experience is one of the primary things for an employer to verify in background checking.［答案］T ［首字母l］ If you take the following steps,you can make a satisfactory annual report.And your boss and other supporters will be impressed.26.Before writing the report,you should gather all the work you have done over the past year* ［答案］T27.The contents of the report should be selective.［答案］T28.The idiom"a picture is worth a thousand words A is appropriate here* ［答案］T29.The application of visuals and charts can make the report more boring* ［答案］F30.Ending the report with a strong call to action will offend he readers.［答案］F ［首字母O ］One morning,Wu Liang discovered that her classroom hadchanged.She found that the desks were no longer in rows,but pushed together to make eight bigger desks.She was so excited about it for the first 26.lt was easier for Wu Liang to discuss with other students in class after the new classroom arrangement.［答案］T27.The school made the reform in order to offer students more seats to study ［答案］F28.The reform has demanded more from teachers•［答案］T29.Wu Liang and her classmates like the new classroom arrangement* ［答案］F30.The best title of this passage maybe New Look in Class ［答案］T［首字母Q 或E］QUESTIONNAIRES: AD VANTAGES &amp: DIS ADVANTAGESEvery coin has two sides and questionnaires are no different.With questionnaires,the advantages outweigh the disadvantages.1.The advantages of questionnaire are more than disadvantages •［答案］T2.Questionnaire is the cheapest way for collecting data from respondents J 答案］F3.Questionnaires have the advantage of being analyzed easily through the computer software* ［答案］T4.Questionnaire is suitable for everyone* ［答案］F5.The respondent is usually the same person you sent the questionnaire to.［答案］T［首字母S ］Sixteen years ago I learned this lesson in the back of a New York City taxicab.Here f s what happened.I hopped in a taxi,and we took off for Grand Central Station,We were driving in the right lane26.0ne day the taxi almost hit another car* ［答案］T27.The author dumped some garbage in front of his car.［答案］F28.Many people like to drive garbage trucks.［答案］T29.The author used to have a lot of money ［答案］F3O.If people'Mump garbage A on you,try your best to persuade them not to do that again.［答案］F［首字母U 或S］ USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER STEP 1 -Get experience and volunteer your time in different event services.There are so many aspects of events including,working for a graduation event,a sports competition,volunteering for nonprofits,and working for an established event planner. Your long-term success in event。

3938国开电大专科《管理英语2》期末纸质考试(第二题词汇与结构)题库[排序版]说明：更新至2021年7月试题。

_________a company really wants is a candidate_________has the right skills.[2019年1月试题][答案]What...that_________a company really wants is a candidate_________has the right skills.[内部资料][答案]What…that_________f ace-to-face interviews,questionnaires are cheaper for collecting data from a large number of respondents.[2018年7月试题][答案]Compared to_________f ace-to-face interviews,questionnaires are cheaper for collecting data from a large number of respondents.[内部资料][答案]Compared to_________t he feedback is very helpful for planning future meetings and events.[2018年7月试题、2020年9月试题][答案]Getting_________t he feedback is very helpful for planning future meetings and events.[内部资料][答案]Getting_________t he fog,we should have reached the annual meeting site on time.[2019年7月试题、2020年7月试题][答案]But for_________t he fog,we should have reached the annual meeting site on time.[内部资料][答案]But for_________w e are from different countries,we all get along well.[内部资料][答案]though_________y ou prepare cross training plans,you need to consider both the company benefits and the employee benefits.[2018年7月试题、2020年7月试题][答案]As_________y ou prepare cross training plans,you need to consider both the company benefits and the employee benefits.[内部资料][答案]AsA new food market will_________in our community next month.[答案]be builtA ccording to their feedback sheets,the participants are all________with the training.[内部资料][答案]satisfiedA ccording to their feedback sheets,the participants are all________with the training.[2021年1月试题][答案]satisfiedA merican young people would rather,_________advice from strangers.[2020年1月试题、2021年7月试题] [答案]getA merican young people would rather,_________advice from strangers.[内部资料][答案]getA nyone who has worked here for over three years is_________for sick pay.[内部资料]A re you familiar_______the saying,“it's not what you know,but who you know”?In event planning,networking is key![2021年1月试题][答案]withAre you familiar_______the saying,“it's not what you know,but who you know”?In event planning,networking is key![内部资料][答案]withA t the end of the day,you want all attendees_________your event to remember this key message that you've spent a long time reinforcing.[2018年1月试题、2020年1月试题][答案]LeavingA t the end of the day,you want all attendees_________your event to remember this key message that you've spent a long time reinforcing.[内部资料][答案]leavingC ustomers_________refuse to filling the questionnaire are not permitted to buy the product.[2018年1月试题、2020年7月试题、2020年9月试题][答案]whoC ustomers_________refuse to filling the questionnaire are not permitted to buy the product.[内部资料][答案]Who-D id the medicine make you feel better?[2019年7月试题]-No.The more ________, ________I feel.[答案]medicine I take；the worseD oes his absence________to your work?[内部资料][答案]make a differenceH e investor should be aware of the limitations of the financial statement analysis_____the annual report.[2019年1月试题][答案]based onH e is _________this company.[2019年1月试题、2020年1月试题][答案]in charge ofH e is_________this company.[内部资料][答案]in charge ofH e keeps on his focus on,________money.[2019年7月试题][答案]makingH e keeps on his focus on,_________money.[内部资料][答案]makingH e says what he thinks and does what he wants to do,_________other people's feelings.[2018年1月试题] [答案]regardless ofH e says what he thinks and does what he wants to do,_________other people's feelings.[内部资料][答案]regardless ofH e was always_________in sharing his enormous knowledge.[2019年7月试题、2020年9月试题][答案]generousH e was always_________in sharing his enormous knowledge.[内部资料][答案]generousH er article is_________in her class.[2019年7月试题、2020年9月试题]H er article is_________in her class.[内部资料][答案]the bestH iring a good employ may cost much money and time,_________,it can win much more for the company in future.[2019年7月试题、2020年1月试题][答案]howeverH iring a good employ may cost much money and time,_________,it can win much more for the company in future.[内部资料][答案]howeverH iring the right employee_________you_________a thousand times over in high employee morale.[2019年1月试题、2021年1月试题][答案]pays...backH iring the right employee_________you_________a thousand times over in high employee morale.[内部资料][答案]pays…backH is action is always_________with his words.[2020年7月试题][答案]consistentH is action is always_________with his words.[2020年9月试题][答案]consistentH is action is always_________with his words.[内部资料][答案]consistentH ow many players does________a baseball team?[内部资料][答案]consist ofI didn't do_________last week.[2018年1月试题、2021年1月试题][答案]AnythingI didn't do_________last week.[内部资料][答案]anythingI don’t know_________.I just arrived here two minutes ago.[2018年7月试题、2020年7月试题][答案]what's going onI don't know_________.I just arrived here two minutes ago.[内部资料][答案]what's going onI forgot_________my music-book and borrowed one from Lily.[2021年7月试题][答案]to bringI have coffee_________breakfast time.[2018年1月试题、2021年1月试题][答案]atI have coffee_________breakfast time.[内部资料][答案]atI like cooking for my friends in_________free time.[2020年9月试题][答案]myI like cooking for my friends in_________free time.[内部资料][答案]myI would rather_________two weeks earlier.[内部资料][答案]you had come hereI would rather________two weeks earlier.[2019年7月试题、2021年1月试题][答案]you had come hereI'd like to_________that the staff member who served me didn't really seem to know what he was doing.[2021年1月试题][答案]point outI'd like to_________that the staff member who served me didn't really seem to know what he was doing.[内部资料][答案]point outI f I_________you,I_________more attention to the independent auditors' report and financial statements in the annual report.[内部资料][答案]were：would payI f I_________you,I_________more attention to the independent auditors’ report and financial statements in the annual report.[2018年1月试题][答案]were；would payI f I_________younger,I would buy the dress.[答案]wereI'm confident in these as long as we_________the needs of the community residents and improve our service quality.[内部资料][答案]keep an eye onI'm writing to_______________,a position as a computer engineer in your company.[2019年1月试题、2020年7月试题][答案]apply forI'm writing to_________a position as a computer engineer in your company.[内部资料][答案]apply forI t is only by agreeing with their view point and_________that you will resolve the situation and send the customer away happy.[内部资料][答案]suggesting a possible solutionI t is only by agreeing with their viewpoint and_________that you will resolve the situation and send the customer away happy.[2019年1月试题、2020年1月试题][答案]suggesting a possible solutionL et's_________our plan.[2018年1月试题、2021年1月试题][答案]startL et's_________our plan.[内部资料][答案]startL ook!_________.[2018年1月试题、2018年7月试题、2019年7月试题、2020年1月试题、2020年9月试题、2021年7月试题][答案]Here comes the bus.L ook!_________.[内部资料][答案]Here comes the busM elinda will discuss the matter with John,_________is the representative of Sunshine Medical Center.[2021年7月试题][答案]whoM ore than 30 people_________the position.[内部资料][答案]applied forM ore than 30 people_______the position.[2018年7月试题、2020年9月试题][答案]applied forO ne day,our dreams will_________reality.[内部资料][答案]turn intoO ne day,our dreams will_________reality.[2018年7月试题、2020年7月试题][答案]turn intoO ur company will_________the customers’ suggestions.[内部资料][答案]respond toO ur company will_________the customers’ suggestions.[2018年7月试题][答案]respond toO ur workers have been checking the heating system since you called us.I_________you it will perform well soon.[2019年1月试题、2020年7月试题][答案]assureO ur workers have been checking the heating system since you called us.I_________you it will perform well soon.[内部资料][答案]assureP articipants have_________the Productivity Analysis Worksheet.[2020年9月试题、2021年1月试题] [答案]completedP articipants have_________the Productivity Analysis Worksheet.[内部资料][答案]completedP eople_________find useful information from the annual report.[2018年7月试题、2020年9月试题][答案]couldP eople_________find useful information from the annual report.[内部资料][答案]couldQ uestionnaires are easy to_________.[内部资料][答案]analyzeQ uestionnaires are not suitable_________some people.[2019年1月试题][答案]forQ uestionnaires are not suitable_________some people.[内部资料][答案]forT he candidate should dress in a manner that is appropriate to the position_________he is applying.[2020年9月试题、2021年1月试题][答案]for whichT he candidate should dress in a manner that is appropriate to the position_________he is applying.[内部资料] [答案]for whichT he enemy has strengthened their_________position.[内部资料][答案]defensiveT he enemy has strengthened their_________position.[2018年7月试题、2020年9月试题][答案]defensiveT he heating system of our apartment broke down so I made a call_________to the community service center.[2018年1月试题、2020年1月试题][答案]complaintT he heating system of our apartment broke down so I made a_________call to the community service center.[内部资料][答案]complaintT he investor should be aware of the limitations of the financial statement analysis_________the annual report.[内部资料][答案]based onT he Jiahe Community Service Center is about to_________service for residents.[内部资料][答案]provideT he Jiahe Community Service Center is about to_________service for residents.[2019年7月试题、2021年1月试题][答案]provideT he moment I got home,I found I_________my jacket on the playground.[2021年7月试题][答案]had leftT he more information you can get,_________in your field.[2019年1月试题、2020年1月试题、2021年7月试题][答案]the more competitive you will beT he more information you can get,_________in your field.[内部资料][答案]the more competitive you will beT he music_________like the singing of a bird.[2020年1月试题、2020年9月试题、2021年7月试题] [答案]soundsT he music_________like the singing of a bird.[2020年7月试题][答案]soundsT he music_________like the singing of a bird.[内部资料][答案]soundsT he name is familiar_________me.[2021年7月试题][答案]toT he new year is just_________.[2019年1月试题、2020年1月试题、2021年7月试题][答案]around the cornerT he new year is just_________.[内部资料][答案]around the cornerT he quality of questionnaire will_________how much information we know from our customers.[2020年1月试题][答案]affectT he quality of questionnaire will_________how much information we know from our customers.[内部资料] [答案]affectT he success of our event is_________to the sponsor.[2019年7月试题、2020年1月试题][答案]relatedT he success of our event is_________to the sponsor.[内部资料][答案]relatedT he training is_________positive results on the job they are presently_________.[内部资料][答案]bringing about,doingT hese tips may help you avoid_________bad employees for your company.[2018年1月试题][答案]hiringT hese tips may help you avoid_________bad employees for your company.[内部资料][答案]hiringT hey have disagreement_________the plan of celebrating the founding of the community.[2020年1月试题] [答案]onT hey have disagreement_________the plan of celebrating the founding of the community.[内部资料][答案]onT hey have learned about_________in recent years.[内部资料][答案]hundreds of English wordsT hey promised_________the car for us.[内部资料][答案]to repairedT hey promised_________the car for us.[2018年7月试题][答案]to repairedT hey_________since last night.They are about to finish the work.[内部资料][答案]have been cleaning the systemT hey________since last night.They are about to finish the work.[2019年7月试题][答案]have been cleaning the systemT his involves_________the high-level reasoning behind your intentions for the event.[内部资料][答案]identifyingT his involves_________the high-level reasoning behind your intentions for the event.[2018年7月试题][答案]identifyingU nder no circumstance_________to tell lies to the public.[2019年1月试题、2021年1月试题][答案]are the companies allowedU nder no circumstance_________to tell lies to the public.[内部资料][答案]are the companies allowedW e are under_________to finish the task within such limited time.[内部资料][答案]pressureW e feel_________with the inconvenience the service center brought us.[2018年1月试题、2019年1月试题、2020年7月试题、2021年1月试题][答案]disappointedW e feel_________with the inconvenience the service center brought us.[内部资料][答案]disappointedW e have to_________our annual work report to the manager next week.[2020年7月试题][答案]hand inW e have to_________our annual work report to the manager next week.[内部资料][答案]hand inW e need to carry out a proper of the new system.[内部资料][答案]evaluationW e should keep in mind________the feedback is very helpful for planning future meetings and events.[内部资料][答案]thatW e should keep in mind________the feedback is very helpful for planning future meetings and events.[2019年1月试题、2019年7月试题、2020年7月试题][答案]thatW e should take the degree_________account when we recruit a new secretary.[2018年1月试题、2021年1月试题][答案]intoW e should take the degree_________account when we recruit a new secretary.[内部资料][答案]intoW e think that Smith should be told about his_______condition as soon as possible.[内部资料][答案]physicalW e think that Smith should be told about his_______condition as soon as possible.[2018年7月试题、2020年7月试题][答案]physicalW e_________300 copies,and 240 were returned in the end.[2021年7月试题][答案]handed outW e_________it very much that you’ve come to give us a timely ride.Otherwise we would miss the train.[2020年1月试题、2020年7月试题、2021年1月试题][答案]appreciateW e_________it very much that you've come to give us a timely ride.Otherwise we would miss the train.[内部资料][答案]appreciateW hen reading the annual report,we should look out________the areas where the company did not comply with the regulations.[内部资料][答案]forW hen reading the annual report,we should lookout________the areas where the company did not comply with the regulations.[2019年7月试题][答案]forW hen stating problems,we can make a________with those from last year.[内部资料][答案]comparisonW hen stating problems,we can make a________with those from last year.[2019年7月试题][答案]comparisonW hen_________different cultures,we often pay attention only to the differences without noticing the many similarities.[2021年7月试题][答案]comparingW here are you used to_________vegetables? [2018年1月试题][答案]BuyingW here are you used to_________vegetables?[内部资料][答案]buying-W hose textbook is this?[2018年1月试题、2020年1月试题]-It_________John's.It has his name on it.[答案]must beW rite the telephone number down you forget.[内部资料][答案]in caseW rite the telephone number down_______ you forget.[2018年7月试题、2020年7月试题][答案]in caseY ou also should send a resume_________the employer know more information about you.[内部资料][答案]to letY ou can try these methods to keep your interview anxiety_______control.[内部资料][答案]underY ou can try these methods to keep your interview anxiety_______control.[2018年7月试题][答案]underY ou had better_________a doctor as soon as possible.[2021年7月试题][答案]seeY ou must_________the annual certification of employment online within 15 days.[2018年1月试题、2019年1月试题、2020年9月试题][答案]submitY ou must_________the annual certification of employment online within 15 days.[内部资料][答案]submitY ou need to_________those questionnaire papers for your company.[内部资料][答案]hand outY ou need to_______those questionnaire papers for your company.[2019年1月试题][答案]handoutY ou'd better have your hair_________before going to your friend's wedding.[2020年9月试题][答案]cutY ou'd better have your hair_________before going to your friend's wedding.[内部资料][答案]cutY our long-term success in event planning will be based________the experience you had.[内部资料][答案]onY our long-term success in event planning will be based________the experience you had.[2019年7月试题] [答案]on。

国家开放大学电大专科《管理英语2》期末试题及答案（试卷号：3938）2022盗传必究一、交际用语（共计10分，每小题2分）1 一5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.—Would you mind filling the questionnaire for me?A.No problem.B.Sorry,I can't go there.C・ I really appreciate that.2.— Can you stay here longer?—______ , but 1 have to be back tomorrow.A.I'd love toB.No, thank youC・ I'm afraid not3.Our company is doing a customer service questionnaire. May I take you a moment?A.It doesn't matter.B.By all means.C.I have no idea.4.— 1 am sorry. Now what were we talking about?A.Never mind.B.That's OK.C.You were saying that you used to be a teacher.5.—Hello, is that service center? The elevator of our apartment doesn't work.A.Oh, J don't know what's wrong with it.B.Sorry, F11 have it checked out at once.C.OK, I see. Thank you.二、词汇与结构（共计30分，每小题2分）6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

国家开放大学专科《管理英语2》一平台机考真题及答案第二套说明：整理于2024年8月22日；适用于国家开放大学专科学员一平台期末机考考试；前5个题相同则整套相同。

第一部分,试题原题第_大题、交际用语（单选题）本大题共包含5小题，每小题2分，共计10分。

阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。

1.-Have a nice holiday,Ted.A.Y es,you're rightB.Thafs all rightC.Thank you,and you too2.-May I do some sports after finishing my home work.■It's good fbr your health.A.Sorry,you can'tB.Of course.C.Y esJ'd love to.3.-What do you think of your mother's advice?A.I t doesn't fit us,actuallyB.N o,I don't believe itC.I don't believe in her4.-Here you are,Sir.A.Y es,rm here.B.Y es,here we are.C.Thank you very much5.-Can I ask you a few questions?A.W hat do you do?B.It's a good ideaC.Certainly第二大题、词汇与结构（单选题）本大题共包含15小题，每小题2分，共计30分。

阅读句子，从A、B、C三个选项中选择一个能填入空白处的最佳选项。

1-What should I do if I had a million dollars?-If I you,I would give it to medical research.A. amB.w ill beC.w ere2.My watch has been losing time fbr the past probably needs.week.ltA. cleaningB.t o cleanC.cleaned3.he studies hard,he will never pass the exam.A.U nlessB.I fC.U ntil4.exciting the football game was!Many people watched yesterday.A.W hat aB.W hat anC.H ow5.W ow,there are so many fruits in the supermarket.!can not decide first.A.w hat to chooseB.w hen to chooseC.h ow to choose6.-Iris did a great job in you school this semester,right?-Certainly.She is than any other student in my class.A.m ost hard-workingB.m ore hard-workingC.t he most hard-working7.They have disagreement the plan of celebrating the founding of the community.A. onB.inC./s.They have learned about in recent years.A.several hundreds English wordsB.h undreds of English wordsC.h undred of English words9.W e should take the degree account when we recruit a new secretary.A.w ithB.intoC.of10.HOW many players does a baseball team?A.consist ofB.b e responsible fbrC.set out11.D o you think Tommy is the truth?A.sayingB.speakingC.t elling12.A secretary must be skilled in office software wor d p rocessing.A.r egardless ofB.in terms ofC.such as13.Relationships and friendships can gangs.A.r esults fromB.lead toC.arrive at14.1f you want to chec k what a word means,you can check in a dictionary.A.w idelyB.exactlyC.g raduallyis.Our workers have been checking the heating system since you called us.I y ou it will perform well soon.A.argueB.affectC.assure第三大题,阅读理解（单选题）（本大题共包含5小题，每小题4分，共计20分。

2021年1月3938国开电大专科管理英语2试题及答案一、交际用语(每小题2分，共10分)1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。

1.-Would you mind filling the questionnaire for me?-_______________A.No problem.B.Sorry，I can't go there.C.I really appreciate that.[答案]A2.-Can you stay here longer?-_______，but I have to be back tomorrow.A.I'd love toB.No，thank youC.I'm afraid not[答案]A3.-Our company is doing a customer service questionnaire.May I take you a moment?-_______________A.It doesn't matter.B.By all means.C.I have no idea.[答案]B4.-I am sorry.Now what were we talking about?-_______________A.Never mind.B.That's OK.C.You were saying that you used to be a teacher.[答案]C5.Hello， is that service center?The elevator of our apartment doesn't work.-_______________A.Oh，I don't know what's wrong with it.B.Sorry，I'll have it checked out at once.C.OK，I see.Thank you.[答案]B二、词汇与结构(共计30分，每小题2分)6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

国家开放大学电大专科《管理英语2》2021期末试题及答案（试卷号：3938） 盗传必究一、交际用语（共计I 。

分,每小题2分）1・5赃：选择正确的增句完成下面对话•井将答案序号写在答题纸上。

L - Should 1 leave earlier tomorrow morning?A. Yes. it's better to leave earlier to avoid I he morning traffic.B. Yes, you will. G No• you shouldn T t. 2. … How arc you feeling now?A. Much hettenB. lt*s OK.C. Thank you*3. — What time does the train leave?A. On Tuesday. B ・ In l he morning. C At hnlf past five.4. ——Good morning# Sunshine Community Center! May I help you?A ・ Vd like to book one air tickets Be I e m glad to iniroduce myself to you,C< I need a plumber to repair the water pipe in my kitchen. 5. ■ Would you mind filling tbc questionnaire lor me?A. No problem.B. Surry• I can*! go thrre<C. I really appreciate that.二、词汇与结构（共计30分.每小18 2分）序号写在答JS 纸上。

6. One day. our dreams will ___________ reality*B. turn into6・20曜：阅读下面的句子，从A.B 、C 三个选项中 出一个能填入空白处的正确选项.并将答案A. turn outC. turn awny7. I Hnn11 know _______ • Inrnvrd here two minutcR Ago>A< whin goinK on 11 how in Raing onC. who m going on8. Wrile the telephone nutnber dawn _________ you forgetscane B. in caneG tinder cane9・you prrpnrc croaft triiininK pl心.you nerd u> con«idrr both the company bcncfitM iind the employer benefitAa^Although B. Even ifC. AnllL Wr think thm Smith should hr told ubciut his ______ ____ contiiiion n» Moon nn possible.phy«ic Be phynicC phynicnlH. We should keep in mine! __________ the Irrdbnek i*» very helpful for plAnmnK futuremrrtinKs nnd events.A- whut H< thntC< when12. I'm writing to ___________ a postition nn n computer rnRinccr in your cornpAny.A. thank for B・ wait forC< Apply for13. We _______ it very much that you1 ve come to give UB II timely ride. Otherwise wewould miss the traituA. nppreciate K expectC・ prorntnrH B Wr !rrl . with the inconvenience the nervier ernter broughtA. diniippointcd H worriedC・ «iurpri>rd15. (jiMomrr^ __________ rcfuMc to filling the <|urMionnAirc wre not permitted <o buy the produuLA> what H. whichC. Who16. The music _________ like the singing of a bird.A, hears B> roundsC・ listens17. Our workers have been checking the heating system since you called us. 1 _______________you it will perform well won.A. argue EL affectQ assure18> _______ the fog> wr should have reached the annual meeting site on time.A. Because of In spite ofC. But for19. His action is always _________ with his wordsuA. constant consistentC. continuous20. We have to _________ our annual work report to the manager next week.A. hand inB. hand outC. hands up■ /• rrn三读理佩(共40分，每小BJ 4分)21-25J8：阅读下列蝴文,从A.1RC三个选琐中选出一个正确答案.并周答案序号写在答H蛾上. PassaRc 1Angry customf-rs lend to nim thrir diMMitisfacttcjn and complaints at Maif members 1( this happens to yuiu you should remember that they are nctuMlly expreMing their diHsatisfacuon about thr corn|>nny find not uhoul you AS an indiviclunL B UT if you wish To be successful in ony bu»mc5»t then you hnve to lc<irn how TO handle nngry customers Listed bflow are A few guidelines to help you develop your own personal straiegy (or dealing with Annry customer* >Nvvrr argue hark* You must calm and aim to Rnti«fy thr customer even in the most (Idliciilt >jtUAtionH.11 ；、only by agreeing with their virw point /md tiiKgeftUng « posmlilr solution thnt you will resolve the situation and send the cu^amcr away happy.U—ynur “““T ihtn your rnouth- Make sure you listen more than you $pcnk< By listening carefully> you will be nhlc u> Mndcr?»und why the customer is complnmingt w thnf A/itisfactory steps can bt tnken* Show that you core： Ust- evrry opportunity to rxprc«« your npology and understhnding. You have to、hcw ihm you will do everything within your power to try and resolve the ^ituatioru Thiii exhibition of your concern v/ill win ihr vuHtorurr ovvr. fhere will be n significant changr in their behaviour.C*ontr<>l your anger find lit pntirnt^ Lcnrn t(i rrhin and calm yourftcIL llnving pnticnctj with your i HAtumrt^ ntid with ycmrself will KU a lung way \n winning over huntile cuMornrrB<The nHove gnidrlinc!i nrr very useful In rvrry Nttnation in lifr nn<! you can ^uccchnfully tnckh? hoMtilrcireunistAnerM by following lhcm< 1( you follow the ubovr tipn9 you nrr on your w/iy to nurcrcding in your career21. At whom <lu nngry cu5toni<?rn tend tu niru fbcii lion and complnint»?A. Staff tnrml>crM< 11. Company mAnnxrrft.(\ Tho^r who Mccompany them.22. When o cu^lornrr nhoutB rudrly nt you. you should _____________ .At nri(ur Imrk und protect your^rlfH. krep qtnet nnrl leave the cUBtornrr alone<\ keep rnlm And liMrn rnrcfully tn the customer23. The underlined hcntcncr °U AC your rnr» more than your nioutlf mcan«.A. Yuur tnouth in not mure importJint lor you thon yuur rnrnH・ You nhould li»trn more than you speak(\ You uhould tulk more thnn you listen24. Whrn deMing with un nngry cuutomrr < which z N( )1 thr right nttitudf ?A. Be concerned. Be gutni.<\ He urnuncd25. Which of the following MatrnirntM i» true According lu the w•好？A. When the euatomcra complain* you needrt11 liHten carefully.B. You nt-rdn11 any M)rry to thu*c anwry ruNomm.(\ You should relax yourself nnd try to undrrnfnnd the nnury cuMtomcr!*.文内容判断馅出的演句是否正si .正瑞的的目也七并将答察邛在答■雄上■PuMMiKr 2II you Hike the following «tep«t you can rnnke A natinfactory unnual report# And your bo” nnd other supporter!* will be impsacd.Defining y(»ur Mccornpli^hmrtn^t Whwi di (It rrncc did you rnnkc? Whin han chntigril in ynur conwnunity or (irhl brrauMr of your work over thr p<mt yenr ? I nkr all of your nctivihrji over the lam 12 rnonthu und divide them into three io five major accompliuhmenviuI.CRSI)i morei Bn xclrctivr. 1( yon mrludr rvrryibingt the nnnunl report b<ronirM < lutlrrcd with mfornirttioru You Hhould think uhotlt wh«f you wini! <o (OCUM un> nnd then deleft umimh- to reprrRrnt th«t nfid highlight key nchirvrnirntH with phoro%> or Btudic9» ru*4Adding VIHUA I A find charr*< VtnunlM nnd chnrts enn reduce the nerd for texts ond <let*iiU. And they will ninki* thr report more nttrnclivr. It f* Rrnd if you produt<• it full color publicniion with |ol< o( nice photogrAphy> Of courar# it will depend on your resourcesA »tronK call to nd ton)A nf rong call to net ion nt the end of your report will improv ihr rraderje deeply. Mnkv it clear whxt you f cl like your rr/ukrs to du once they rend 11 ♦ »uch fin cionnlci purchase5ervicci*< rtc.26. Be （orc writing thr report ♦ you should gather nil the work you have done over the priMl year.27. The contents of thr report should Iw selective.28. The uliorn "?： picture in worth a ihounand word^M in Approprintc here.29. The applicaiion of VIMUH I A nnd chart* enn mnkr the report more bonng»30. Ending the rcpiirt with a 3iranu call to action will offrml he readers.四■的译（共计20分,每小题4分）31・35：谪从以下A.B、C三个选项中选出是佳IB译.并将答案序号写在答18纸上。

“开放本科”期末考试英语Ⅱ(2) 试题注意事项一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏内。

考试结束后，把试卷和答题纸放在桌上。

试卷和答题纸均不得带出考场。

一、仔细阅读每题的说明，并按题目要求答题。

答案必须写在答题纸指定的位置上，写在试卷上无效。

三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。

第一部分交际用语1-5小题：阅读下面的小对话，从A\B.C\D四个选项中选出一个能填入空白处的最佳选项。

并在答题纸上写出所选的字母符号。

（共计10分，每小题2分）1.- Is it going to be warm next week?___。

．。

________。

___一．A. It changes all the timeB.I don't believe itC. No, it hasn'tD.Yes, it is2．- Would you like a tea?_-_-．-．。

________。

_一．A. Yes, pleaseB.I like green teaC. Yes,I prefer coffeeD.No,I don't mind3.- What time does the train leave?___．。

________。

．。

一．A. On TuesdayB.In the morningC. At half past fiveD.At night4.- Have you ever been to Tokyo?___._...__1...______一．A. No,I didn't go there last yearB.No, but I hope to go there next yearC. Tokyo is a busy cityD.Yes, I'll do it next time5.- Could you please tell me how to get to the nearest bus stop?.__________-..___.._一．A. It's not sureB.Of course notC. It's on the right corner just aheadD.That's all right第二部分词汇与语法结构6-15小题：阅读下面的句子，从A\B\C\D四个选项中选出一个能填入空白处的最佳选项，并在答题纸上写出所选的字母符号。