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饭店英语1实训指导书Hotel English I Practical Training Syllabus (for trial use by 2012-level 4-year Tourism Management majors)Course Number:Target Major: Tourism ManagementTraining Type: nal TrainingTraining Hours: 12Assessment Method: XXXXXX of the Training:This course XXX。
especially five-XXX hotel。
XXX practical training。
students XXX。
XXX。
XXX。
XXX。
XXX。
XXX。
XXX。
and the XXX.To-Do List:Training Project Name nal Number1.Making Room ns2.Checking In3.Extending the Stay4.Dealing with a Complaint and on the Guest's Request5.Foreign Currency Exchange6.Checking OutNumber of Equipment Sets Per Person: 5Training Objectives and Requirements:1.Master the skills of room n.2.Master XXX.3.Master XXX.4.Master XXX.5.Master XXX.6.Master XXX.Training Type: XXXXXX:1.Wu Yun。
Shao Hua。
Practical Hotel XXX for the 21st Century。
First XXX: Xuelin Publishing House。
IntroductionThe internship at the Chinese Restaurant, "Harmony Bites," was an invaluable experience that allowed me to delve into the world ofculinary arts and hospitality. As a student of Hotel Management, this opportunity provided me with hands-on experience in a professional environment, enhancing my understanding of the industry and preparing me for future challenges. This report will highlight my experiences during the internship, including the responsibilities I undertook, the skills I acquired, and the insights I gained.Internship DetailsInternship Period: June 1, 2023 – August 31, 2023Internship Location: Harmony Bites Chinese Restaurant, Downtown, New York CityResponsibilitiesDuring my internship, I was assigned to various roles within the restaurant, which allowed me to gain a comprehensive understanding of the operations. My primary responsibilities included:1. Front of House Operations:- Greeting guests and assisting them with seating arrangements.- Taking orders and ensuring accuracy.- Providing information about the menu and special offers.- Serving drinks and food promptly and efficiently.- Handling payment transactions and providing receipts.- Ensuring the cleanliness and organization of the dining area.2. Back of House Operations:- Assisting in food preparation under the supervision of the chefs.- Stocking and organizing kitchen supplies.- Assisting with dishwashing and cleaning the kitchen area.- Preparing ingredients for cooking.- Assisting in setting up the dining area for special events.Skills AcquiredThe internship at Harmony Bites provided me with numerous skills that are essential in the hospitality industry. Some of the key skills I acquired include:1. Communication Skills:- Effective communication with guests and colleagues.- Ability to handle customer complaints and resolve issues promptly.2. Interpersonal Skills:- Building positive relationships with guests and colleagues.- Working effectively in a team environment.3. Culinary Skills:- Basic cooking techniques and knowledge of Chinese cuisine.- Understanding of food presentation and plating.4. Organizational Skills:- Ability to manage multiple tasks simultaneously.- Efficiently organizing and maintaining the cleanliness of the kitchen and dining area.5. Problem-Solving Skills:- Identifying and resolving problems quickly and effectively.- Adapting to changing situations and maintaining a positive attitude.Insights GainedThe internship at Harmony Bites provided me with several valuable insights into the restaurant industry:1. Importance of Teamwork:- The success of a restaurant depends on the collaboration and coordination of all team members.- Effective communication and mutual support are essential for a harmonious work environment.2. Customer Service:- Providing exceptional customer service is crucial for the success of a restaurant.- Understanding guest preferences and ensuring their satisfaction is a top priority.3. Quality of Food:- The quality of food is the foundation of a successful restaurant.- Attention to detail and precision in food preparation are essential for delivering delicious dishes.4. Health and Safety:- Adhering to health and safety regulations is crucial for the well-being of guests and staff.- Regular training and awareness are necessary to maintain a safe working environment.ReflectionsReflecting on my internship experience at Harmony Bites, I am grateful for the opportunity to gain practical knowledge and skills in the hospitality industry. This experience has not only enhanced my understanding of the industry but has also helped me develop personally and professionally.I have learned the importance of teamwork, customer service, and the quality of food in the success of a restaurant. Additionally, I have gained valuable insights into the challenges and rewards of working in the hospitality industry.In conclusion, my internship at Harmony Bites has been an enriching experience that has prepared me for my future career in the hotel management field. I am eager to apply the knowledge and skills I have acquired to future challenges and opportunities in the industry.ConclusionThe internship at Harmony Bites Chinese Restaurant was a transformative experience that has shaped my understanding of the hospitality industry. Through hands-on experience and the guidance of experienced professionals, I have gained valuable skills and insights that will serve me well in my future career. I am grateful for the opportunity to have participated in this internship and look forward to applying the knowledge and skills I have acquired in my future endeavors.。
《饭店英语》课程标准2023年10月目录一、课程信息 (1)二、课程性质与任务 (1)（一）课程性质 (1)（二）课程任务 (2)三、课程目标与要求 (3)（一）课程目标 (3)（二）课程要求 (4)四、课程结构与内容 (4)（一）教学内容选择与组织原则 (5)（二）教学内容组织构架 (5)五、学生考核与评价 (7)六、教学实施与保障 (9)（一）教学实施 (9)1.教学理念 (9)2.教学模式 (9)3.教学方法与手段 (10)4.学法 (10)5.教学实施过程 (11)（二）教学实施保障 (12)1.师资保障 (12)2.教学资源保障 (13)一、课程信息课程名称：饭店英语学时：64学分：4适用专业：旅游英语，酒店英语，酒店管理二、课程性质与任务（一）课程性质《饭店英语》课程是旅游英语专业酒店方向的专业核心课程，同时也是酒店英语，酒店管理等专业方向的专业基础课程，是一门理论知识和实践技能并重的理实一体化课程。
本课程作为旅游英语专业的专业基础课之一，基于工作环境设计，以职业素养培养为核心，旨在通过创设酒店服务情境，要求学生在仿真情境下学习英语表达和酒店英语交际基本技能，通过理论传授与实训培养学生熟练运用英语进行交流的能力，培养能从事涉外酒店各部门工作的高素质技能型专业人才，从而适应涉外酒店行业对服务人员英语能力的要求，是一门应用性、实践性强的课程。
（二）课程任务本课程内容源自涉外酒店工作需要，紧紧围绕酒店工作环境和岗位内容进行设计，服从服务与酒店业的职业要求。
课程设计充分考虑酒店实际工作需要，以行业实际需要的各项能力培养作为教学目标，教学内容围绕酒店各个岗位的工作内容展开，运用任务驱动教学模式，以学生的“学”为中心组织“任务化”的课程学习活动，并结合指导讲授、案例讨论、小组课业、模拟实训等多种教学方式，多角度培养学生运用英语进行交流并完成工作任务的能力。
本课程在内容选择时突出对学生英语语言交流能力的训练，理论知识的选取紧紧围绕涉外酒店各岗位的工作任务来进行，同时兼顾高等职业教育对理论知识学习的需要，针对行业发展的最新动态及未来走向指导学生做好正确的知识储备和心理准备。
