餐厅点餐英语教学课件

主餐刀 主餐勺 主餐叉
Dinner knife Dinner spoon Dinner fork
Introduce Tableware 餐具介绍
咖啡勺 水果叉 黄油刀 色拉刀 牛排刀
Tea spoon Fruit fork Butter knife Salad knife Steak knife
Butter Ginger Soy sauce Condiment 调味品 黄油 生姜 酱油
主菜 饮品 甜点 自助餐 咖啡/茶
Main dish Drinking Dessert Buffet Coffee/tea
单击此处添加大标题内容
Departments in our hotel 酒店部门
Western Restaurant Basic English 西餐厅基础英语
单击此处添加大标题内容
Departments in our hotel 酒店部门
Recreation Department 康乐部 Engineering Department 工程部 Security Department 保安部 Communications Department 公关部 Front Office Department 前厅部 Housekeeping Department 管家部 Purchasing Department 采购部
Back
Apology –Substitutions 道歉-句子
Back
Farewell –Substitutions 告别-句子
演讲完毕，感谢观看
Thanks 致谢
汇报人姓名
Understanding 理解 Valuable advice 宝贵意见 Appreciate 感激 Support 支持 Assist 协助 No problem 没问题 It is the least I can do 小事一桩 Don’t mention it 不客气

12. We will keep the reservation till 7:45p.m. 我们将保留您的预定至晚上7:45。
13. I'm sorry, there aren't any seats for 12:00 noon,
but we can give you a table at 1:00 p.m. . 对不起，中午12点没有座位了，但下午1点 我们可以给您一张桌子。 14. You have booked a table for six at 7:00
快餐台 自助餐厅
• theme restaurant 主题餐厅
• specialty restaurant 风味餐厅
• luncheon party
晚餐会
• coffee shop
咖啡厅
• nightclub
夜总会
• bar
酒吧，售酒柜台
• pub
大众酒吧
How to make a reservation.
(A: Food and beverage reservationist) (B: Guest）
A: Good afternoon.Food and beverage reservations. Can I help you?
B: Yes, I'd like to book a table for three tonight.
tomorrow evening. Has there been any change? 您预定了明晚7点六个人的餐桌。请问有什 么变更吗？ 15. We will manage to arrive at 8:00 at the least. 我们最迟会在8点到达。 16. We look forward to having you with us. 我们期待着您的光临。

infml:
--Good / I’m good/ I'm doing good.
•10
1.2 询问人数 waiter: 您今天几位用餐呢？
How many people in your party today?
•11
Guest: 2位用餐。 fml: Table for two please. infml： We got two.
(ask numbers, take to the seat)
2. Ask for drink. Giving the menu.
3. Ordering food for the guests. (appetizer, main course)
4. Guests have a small talk. (choose
A
1.4 询问饮料
B
1.5 给予菜单
C
Two expressions
formal fml adj. 正式的
informal infml adj. 非正式的
1.1 问候
Waiter: 嗨/你好吗？
fml: --How are you?
infml: --How are you doing?
fml: --I’m fine.
--No worries. / Anytime
美语经典 结束语
Have a good day / night.
--You too.
•54
W：How are you （doing）？ G1：I’m（doing) good. W：How many people in your party today? G2：Table for two, please.

• B: Here you are. 给您。
第7页，共28页。
• A: What’s good today ? 今天有什么好吃的？
• B: I recommend crispy and fried duck.
我推荐香酥鸭。
• A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips.
room
• 客人对餐台或包间的要求
第22页，共28页。
• The time of arrival • 到达的时间 • Under whose name • 预订姓名 • The contact telephone number • 联系电话
Serve the dishes 上菜
• The demand 好的，我立刻去取。
A: No, it’s my treat tonight.
for
the
table
or
the
private
四、问饮品 1、Excuse me, sir/madam, would you like something to drinke? 2、we have …….
记帐。
第15页，共28页。
服务流程：service procedure • Greet the guests 问候客人 • Order the drinks 上茶水 • Take orders点菜 • Serve the dishes 上菜 • Settle the bill 结账 • Say farewell和客人道别
乔治，我们各自付帐吧。
第9页，共28页。

• This combo ['kɔmbəu] or the potato only?
• Spicy or non-spicy? • Large medium or small? • You need to wait 10 minutes for (your dinner), I’ll get ths and food
• lemon • apple • pear • watermelon • strawberry • cheery • pineapple • lime • orange • banana
• coconut • grape • grapefruit • juice peach • mango • mangos teen • olive • plum • sugarcane • kiwifruit
有的是自助不收费的，还有的是机械投币的。 • 15、马车游一定要付小费，即便是讲好价钱后，也要付一点。 • 16、街艺表演，如果是大公司或是“国营”的，一般不用付费。看完
就走。 • 17、个人的街艺表演，如果你看，就要付小费；不看可以匆匆而过。 • 18、与正式的门警、保安合影一般不付小费，即便是皇家卫队的士兵
• 出国要有小费意识。“小费”就是西方的文化之 一，尊重为好。
Where are they? What will they say?
waiter/ waitress
• Can I help you? • What can I do for you? • Can I take your order?
2、小儿清热止咳口服液：小孩退烧后，一般还会伴有一定 的咽痛咳嗽等症状，而这种药主要用于小儿外感风热所致 的感冒，并且对于咳嗽痰黄，气促喘息，口干音哑，咽喉 肿痛有一定的疗效。一至二岁每次服3-5ml，三至五岁510ml，六至十四岁每次服用10-15ml，一日三次，用时摇 匀。

03
apologize for any inconvenience and offer a drink while
the table is being prepared
Ordering process
Taking orders
Placing the order
present the menu, take orders, and clarify any special requests or dietary restrictions
PPT courseware for restaurant English training
目录
• Common English vocabulary used in restaurants
• Common presence patterns in residences
• Restaurant service process
Expressions of preferences
This pattern is used to communicate specific preferences or requests Example: "I prefer my coffee black with no sugar, thank you."
Bill
A detailed list of expenses provided by the restaurant to guests.
Tip
Tip, an additional fee given by a customer to a restaurant waiter as a sign of recognition and gratitude for the quality of service.

LOGO
预定的基本应对
二、没有空余的餐台
We can seat you very soon. 我们很快就会安排您入座。 It may take about ... minutes. 可能需要……分钟（才有空位）。 Would you mind waiting? 您介意等一等吗？ Would you mind sharing a table? 您介意和别人同桌吗？
LOGO
预定的基本应对
一、迎客入席
How many people, please? 请问有几位？ I'll show you to your table. 我来为您领位？ Doyou have a reservation? 请问您有预订吗？ May I have youe name, please? 请问您贵姓？ This way, please. 这边请。 Is this table fine? / How about this table? 这张台可以吗？ Do you have a breakfast voucher? 您有早餐券吗？
LOGO
句型精选
一、写菜单
May I take your order now? 我可以为您写菜单了吗？ Take your time, please. 请慢慢来。 Would you like table d'hote,or a la carte? 您是选择套餐，还是零点呢？ One bill, or separate bills? 是合单还是分开来结账呢？ How would you like your...? 您喜欢怎样做您点……？ I'm afraid... is sold out. 恐怕……已经卖完了。 It's out of season. 这个已经过季节了。 How about...? 您要个……如何？

Have
or non-smoking？ 吸烟区还是非吸烟区？ Would you like something to drink？ 您想喝什么？ Would you like to see the menu？ 您需要看菜单吗？
smoking
Head Waiter：Good evening，sir. Do you have a reservation，sir？ Customer：I am afraid not.

11.What's your today’s special？ 12.I would like to have something simple. 13.What will you have for dessert？ 14.We are in a hurry. 15.Please rush your orders. 16.The beefsteak is very good today. 17.I will take the beefsteak. 18.How would you like to have beefsteak，well-done or rare？ 19.I would like my beefsteak well done. 20.How about a drink？ 21.Bottoms up.
餐饮服务业英语口语大全
—餐厅常用语
1.What kind of food do you prefer？ 2.Do you like Chinese food？ 3.What kind of food do you like，Chinese or American？ 4.Would you tell me where the Chinese restaurant is ？ 5.Do you know where I can get a quick snack？ 6.What would you have for dinner？ 7.What would you like to order？ 8.Have you ordered yet？ 9.No，not yet，I am waiting for a friend. I will order later. 10.What would you recommend？

Good moring . Tow people.
✓ Hello, do you have a reservation?
Yes. Window seat.
✓ What would you prefer, somking or non-smoking area?
Smoking area, thank you.
Credit card.
✓Please sign here.
第15页/共44页
向客人道别 ✓Hope you had a nice dinner. ✓Thanks. Hope you visit us again.
Thank you . Bye.
✓Hope you have a good time during the World Exposition世博会.
We will order Shrimp Wonton, please.
第9页/共44页
为客人点菜
✓What drink do you like, we have Maotai, Wu Liang Ye, Shui Jing Fang, Shaoxing Rice Wine, beer, fruit juice… Which one do you like?
Yes. Do you have dim sum点心?
✓What do you want for dim sum?
第8页/共44页
为客人点菜
✓We have Small Steamed Bun蒸小笼包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton虾仁儿 馄饨.
✓ Would you like some dessert? We have cheesecake, ice cream,

您用餐时要喝点酒吗？
（4）It’s our chef’s recommendation.

这是我们大厨的拿手菜。
（5） Here is the bill. Please sign it

这是您的账单。请签字。
14
（6）what kind of food would you like to have?
-No, we are still looking at the menu. Maybe you should recommend something for the main course? 没有，我们仍然在看菜单。你可以给我们推荐下主 菜吗?
5
-Certainly. The T-bone steak is very good. I would suggest that you try this. 当然可以。T-骨牛扒很好，我建议你试下这个主菜。
-I'll have a coke cola with ice. What about you? 我想要可乐，你呢？ -A n apple juice, please. 苹果汁
4
-Thank you. Here we are Coke cola with ice and apple juice . Are you ready to order now? 谢谢，请慢用，可乐和苹果汁。你准备好点菜了吗？ 先生
9
-Good Evening, gentleman! Your wine list. 晚上好，这是酒水单。
-Thank you. Let‘s see what they’re got for us. 谢谢，让我看看我们要喝什么酒？