U3 Visitor Reception电子试题Part 1 Listening Comprehension (15 points)Section ADirections: Listen to the questions or statements and choose the best responses.1. A. Nice! Make sure to take your book.B. Nice! Don’t forget to take another student.C. Nice! Make sure to consider her interests.2. A. I travelled back home by train. It took me four hours. I’m really exhausted.B. It was great! The bus was comfortable, and the service was excellent.C. It was delayed due to the bad weather, but overall, it was very smooth. Thanks for asking.3. A. OK! I would love to enjoy the swimming pool and have fun.B. That sounds like a perfect plan! I would love to enjoy the sunshine and have a relaxing picnic.C. It sounds like a fun adventure. Let’s go!4. A. Thank you for offering! Yes, please.B. No. I’ve got it covered.C. I appreciate your advice. What’s more?5. A. I made a perfect plan for the weekend.B. The hotel is very comfortable.C. It was amazing! I had a relaxing time and got a good rest.Section BDirections: Listen to the conversations and choose the best answer to each question. Conversation 16. A. London. B. Paris.C. Los Angeles.D. New York.7. A. Turbulent and uncomfortable. B. Smooth and comfortable.C. Delayed and tiring.D. Short and exhausting.8. A. Restaurant. B. Hotel.C. Bookstore.D. Museum.Conversation 29. A. To confirm a schedule. B. To discuss a project.C. To make a reservation.D. To request a payment.10. A. Because he will prepare an important report then.B. Because he will have a video meeting at that time.C. Because he will meet with a client then.D. Because he has visited ABC Corporation.Section CDirections: Listen to the passage and fill in each blank.It’s crucial to offer customers a quick, 11. , and professional greeting. Immediately after the greeting, you should assure customers that you will 12. quickly. During and after a general greeting, it’s better to show customers how much you 13. their business by making personal greetings, and ask for relevant information to help 14. them best. While a great first impression is important, the greeting is not enough. You must handle customers properly throughout their visit to build a harmonious cooperative 15. . Part 2 Vocabulary & Structure (20 points)Section ADirections: Choose the best answer to complete each sentence.1. While ______ the two significant events, China has promoted unity and cooperation.A. hostB. hostedC. having hostedD. hosting2. You’ll need to make sure that you are heading to the right area of the airport _____ the checked baggage will arrive.A. whereB. thatC. whichD. when3. It is the welcome speech in English ______ creates a positive impression and a sense of unity among the participants.A. whatB. whichC. thatD. who4. ______ he agrees or not, we will move forward with our plans.A. IfB. WhetherC. WhenD. No wonder5. He attributes his failure ______ lack of luck.A. atB. toC. withD. on6. John has always been ______ to achieving his goals.A. committedB. accustomedC. tendedD. determined7. The CEO delivered a speech ______ the company at the annual meeting.A. as a result ofB. in spite ofC. on behalf ofD. in addition to8. Engaging in volunteer work can ______ personal growth, build empathy, and makea positive impact on society.A. contribute toB. set upC. depend onD. focus on9. The successful completion of the project was achieved ______ the entire team.A. as a resultB. result inC. in spite ofD. with the efforts of10. The committee decided to ______ the outstanding scientist ______ the award.A. participate; inB. base; onC. nominate; forD. entitle; withSection BDirections: Complete each sentence with the proper form of the word or phrase given.1.He was very _____ (passion) about the project, and stayed up late to draft the workplan.2.We deeply appreciate your _____ (thoughtful) and generosity during our visit.3.China is ready to further _____ (strong) scientific and technological cooperationwith many countries.4.Our company tends to invest the research on the development of ______ (recycle)materials.5.Professor Smith presented a ______ (vision) speech, which impressed all theaudience deeply.6.All companies hope to have ______ (rely) and hard-working employees.7.ABC Company is preparing to ______ (special) in developing air purifiers.8.Special ______ (arrange) will be provided for people working overseas.9.The athlete trained himself tirelessly to surpass his _______ (compete) and achievevictory in the upcoming race.10. The locals in that small town are known to be incredibly _______ (hospitality), welcoming visitors with open arms.Part 3 Reading Comprehension (40 points)Directions: This part is to test your reading ability. There are 4 tasks for you to fulfill. You should read the reading materials carefully and do the tasks as you are instructed. Task 1Directions: After reading the following passage, you will find 5 questions or unfinished sentences, numbered 1 to 5. For each question or statement there are 4 choices marked A, B, C and D. You should make the correct choice and mark the corresponding letter.How to Greet Someone at the AirportGreeting someone at the airport is not always so simple, especially when the persons you’ll meet are the clients you are not familiar with.The most important thing is the timing. Obviously, when you are trying to greet someone at the airport, you will consider the scheduled arrival time of their flight. But some flights arrive early while some arrive late. The best thing to do is to get their flight number and then use something like FlightAware to keep an eye on the status of the flight. It will let you know if the flight departs early or late and when it is expected to arrive. You can also use the airline’s app or website to get updated information like the arrival gate, which can help you find the right terminal.Besides, it’s better to verify if the passengers have checked bags to pick up. Waiting for checked bags can take from 5 to 30 minutes extra depending on how fast or slow things are going. If you’re planning on greeting this person inside the airport, consider greeting them at the baggage carousel so that they don’t have to wait for the bags alone. It’s actually a great place to start catching up.A flight tracker app will tell you which gate or terminal the plane is arriving at, but some airports have dedicated terminals for specific airlines. You can also follow the signs at the airport as guidance.Last but not least, it’s always a good idea to ask the passengers to text or call you once they arrive, then you can confirm the right spot to meet with them.1. What is the most important factor to consider when greeting someone at the airport?A. The arrival gate.B. The flight number.C. The baggage carousel.D. The scheduled arrival time.2. What can be used to track the status of a flight?A. FlightAware.B. TV.C. Baggage carousel.D. News.3. Why is it suggested to greet passengers at the baggage carousel?A. To help them find the right terminal.B. To catch up with them.C. To accompany them so that they can avoid waiting for checked bags alone.D. To confirm the right spot to meet.4. How can you find the right terminal at the airport?A. Use FlightAware.B. Use a flight tracker app.C. Check the flight status.D. Use the airline’s app.5. What should you ask passengers to do once they arrive?A. Check the flight status.B. Set their phone to airplane mode.C. Find the baggage carousel.D. Text or call you.Task 2Directions: After reading the following passage, you will find 5 questions, numbered 6 to 10. For each question or statement there are 4 choices marked A, B, C and D. You should make the correct choice and mark the corresponding letter.Visitor Management SystemThe moment a visitor enters your place of business, they start sizing up your organization and its people. First impressions are always important, especially if the visitor is a customer, interview candidate, or prospective investor.Decades ago, visitors were often greeted by a front desk receptionist. In recent years, some companies don’t set such a position anymore. Instead, visitors are often “greeted” by a doorbell, the junior HR person who happens to sit near the door, or even nobody at all. These experiences are poor for visitors. They may need to wait or awkwardly seek a person to ask for help. Such experiences also frustrate employees, because they have to repeat the reception now and then, which has a severe negative impact on their productivity.Additionally, advancements in technology have paved the way for a more efficient visitor management system. One such solution is the iPad receptionist app, Greetly, which aims to create a better visitor management system experience. With Greetly, when visitors enter your company, they are prompted to choose their reasons for visiting. Options in this app include Visit Employee, Food Delivery, Package Delivery, Event Check-In or anything your organisation needs. After following a few on-screen prompts, the related employee will be notified by voice call (just like the receptionist would), as well as email and text message.Want to know who was on site at any time? Greetly captures all of this information and stores it in a cloud-based visitor log. The information can be sorted or downloaded.In conclusion, Greetly is a win-win-win. This iPad visitor management app creates great first impressions. Meanwhile, it improves productivity for employees and increases security.6. What is the purpose of inventing Greetly?A. To capture visitor information in a cloud-based log.B. To replace front desk receptionists.C. To improve productivity for employees.D. To create a better visitor management system experience.7. How were visitors often greeted in the past?A. By a front desk receptionist.B. By a doorbell.C. By a junior HR person.D. By an iPad app.8. What negative impact can poor visitor management experiences have on employees?A. Reduced security.B. Increased reception.C. Decreased productivity.D. Limited communication options.9. How does Greetly notify employees when a visitor arrives?A. Through a voice call, email, and text message.B. By capturing visitor information in a cloud-based log.C. By prompting visitors to choose their reasons for visiting.D. By providing on-screen prompts.10. What are the benefits of using Greetly?A. Enhanced visitor log sorting and downloading.B. Improved visitor impressions and employee productivity.C. Enhanced employee communication options.D. Increased availability of front desk receptionists.Task 3Directions: After reading the following passage, you will find 5 questions, or unfinished statements, numbered 11 to 15. For each question or statement there are 4 choices marked A, B, C and D. You should make the correct choice and mark the corresponding letter.How to Start a Welcome SpeechTo start a welcome speech is not easy. T he following tips might be helpful on how to greet the audience and what should be included in it.First, to welcome the audience to a formal occasion, using formal language is suggested.You can say, “It is my pleasure to welcome everyone to our beautiful venue tonight.” Keep the tone more formal if it’s an important occasion. Use formal language and don’t crack any inappropriate jokes.Second, when greeting guests informally, light-hearted language might be better. Choose a simple and straightforward greeting such as, “Good morning, everyone!” Express your gratitude towards the guests for attending by using a sentence such as, “It’s so wonderful to see you all here on this sunny day.” For an event with close friends and family, more informal language might be appropriate and a few jokes might be helpful.Third, for any special guest, individual greetings should be added. Special guests include any people of honour, those who may play a particularly important part in the event, or those who have travelled a long way to be there. What’s more, you should make sure that you practise the pronunciations of the names, titles and positions of the special guests before the speech, gesture towards and look at the special guests as you mention them. For example, you could say, “We’d like to extend a special welcome to our guest of honour, Judge McHenry, who will be speaking later tonight.”In addition, the host should introduce the event in the greeting part of a welcome speech, providing a short overview of the name and purpose of the event. If it’s relevant, the age of the event, and also the organisation that is behind the event can be presented.11. Which is NOT appropriate for a formal welcome speech?A. It is my pleasure to welcome everyone to our beautiful venue tonight.B. A few jokes.C. More serious tone.D. Formal language.12. What kind of language is suitable for greeting guests informally?A. Light-hearted language.B. A simple and straightforward greeting.C. Appropriate jokes.D. All of the Above.13. Individual greeting should be added for ______.A. special guests.B. friends.C. family members.D. the host.14. What should not be made sure about the special guests before the speech?A. Names.B. Nationalities.C. Titles.D. Positions.15. What is the function of this passage?A. To explain how to describe the event in a welcome speech.B. To tell what language is appropriate for ending a welcome speech.C. To show how to start a welcome speech with proper language and content.D. To illustrate the importance of a welcome speech.Task 4Directions：Read the following welcome speech. After reading it, you should give brief answers to the 5 questions, numbered 16 to 20. The answers (in no more than 3 words) should be written after the corresponding numbers on the Answer Sheet.A Welcome SpeechLadies and Gentlemen,A warm welcome to everyone on this beautiful evening. On behalf of Zhongshan University, I would like to extend our heart-felt welcome and best regards to our distinguished guest, Professor Johns Berkeley.Professor Johns Berkeley is an accomplished writer with several published well-known pieces. His books have motivated all of us to dream big and achieve our goals. The literary works written by him have inspired many people, especially the youth.Besides being a writer, Mr Berkeley is also a well-known social worker who loves to serve society. He is a person who provides free education to a lot of underprivileged (贫困的) children. His love for nature and greenery is well known to all of us as well. Every year, more than 10 plantation events are organised around the country under his efforts and influence.It is an honour for us to have such a great person among us. In the following three days, Professor Berkeley will give us one speech and two special lectures. What’s more, he will take part in our youth forum and share his professional experience with us. Professor Berkeley, we are all keen to hear from you about your journey, knowledge, and success. Thank you for taking out time for all of us from your busy schedule to share your thoughts with us. Once again, I welcome Professor Johns Berkeley to Zhongshan University.16. Who is the distinguished guest at the event?_______________________.17. What is Professor Johns Berkeley known for besides being a writer?He is known for being a _____________ and providing free education to underprivileged children.18. How has Professor Johns Berkeley influenced the country?He has organised __________________ plantation events annually.19. How many speeches and lectures will Professor Johns Berkeley give during theevent?He will share ________ and two special lectures.20. What is the purpose of Professor Johns Berkeley’s participation in the youth forum?To share ________________ with the attendees.Part 4 Translation (15 points)Directions: Translate the sentences into English or Chinese.1. Thinking back on all that I have experienced in the past year, I can still recall those moments that taught me the true essence of being a hospitable host._____________________________________________________________________ 2. Whether it’s a new client or a long-time partner, I always consider the guest’s needs in the first place._____________________________________________________________________ 3. Through our eco-friendly office designs, we aim to practise environmental protection and contribute to healthier and more stable development of the world.____________________________________________________________________ 4. 要想在生活中取得成功，你就必须全力以赴实现你的梦想。
