管理英语4 UNIT2习题及答案

国家开发大学管理英语4Unit 1 Management Functionsunit 1阅读1视频，Planning means making plans for a company, it does not involve any adjustment about previous plans. 错unit 1阅读2视频，What should leaders pay attention to if they were to create a healthy atmosphere in an organization? ca. They should pay attention to employees’ overusing of drugs.b. They should pay attention to employees’ health conditions.c. They should pay attention to employees’ emotion status.Unit 2 Communication Skillsunit 2阅读1视频，What does ‘be visible’ mean according to the passage? aa. Have substantial connections with employees.b. Greet stakeholders face to face.c. Interact with people electronically.unit 2阅读2视频，If demand is decreasing, allocative communication failure will result in overstocking and understaffing. 错Unit 3 Team Workunit 3阅读1视频，All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed. 对unit 3阅读2视频，What is the traditional team building closely related to?a. Forming teams to solve real problems.b. Playing games and attending seminars together.c. Holding department meetings.Unit 4 Staff Motivationunit 4阅读1视频How does Google motivate its employees?a. Offering entertaining equipment in the employees' office.b. Providing a friendly work culture in the company.c. Promoting the employees to higher job positions.unit 4阅读2视频A good CEO should find the root of the problem and figure out how to fix it with his executive board and even the whole company. 对Unit 5 Performance Evaluationunit 5阅读1视频If an enterprise uses performance management processes, it can be betterplaced to meet competitive challenges. 对unit 5阅读2视频Getting a bad performance review is the end of the world. 错Unit 6 Change Adjustmentunit 6阅读1视频The word “change” is the essence of what i s happening in the world today. 对unit 6阅读2视频What is NOT Jack Welch’s suggestion for leaders?ba. Sharing values of the companyb. Punishing complaints of customersc. Achieving resultsUnit 7 Workplace Culturesunit 7阅读1视频，The third function of organizational culture is to help make employees__ b __a. more obedient in their behaviorsb. more committed to the organizationc. more creative in their workunit 7阅读2视频，For a workplace culture to be positive, the direction and actions of the business must ___ b ____.a. be different from the core values of the employeesb. be in agreement with the core values of the employeesc. exclude the core values of the employees and their familiesUnit 8 Winning Strategiesunit 8阅读1视频，A good strategy is likely to fall apart without the input and feedback of the people responsible for executing the strategy. 对unit 8阅读2视频，How does 3M create its innovation culture? aa. Define jobs around innovation.b. Recognize innovation in every part of the company.c. Put innovation at the heart of strategy.Units 1-3 形考作业1（计分）1.—____________________identify the problems that have been occurring? —Well, as you know, the problems we had with Gary caused a lot of friction among the team.a. Are you able tob. What would youc. Will you2.—How can you explain the latest situation?—____________________,I know it is all my fault.a. I'm afraidb.Sorryc. Excuse m3.—How did your meeting go yesterday?— ____________________actually, it was really frustrating.a. Nothing specialb. Very goodc. Not so good4.— I think things have been a bit difficult for us the last couple of months. —__________. We've been working hard, but still getting behind.a. I don’t think sob. You're rightc. I'm afraid5.— Could you give us a speech on management functions some day this week? —________________.a. That'a good ideab. No, I already have plansc. I'd love to, but I'm busy this week6.— We could let some of the staff work from home.________________?— That's a good idea.a. What do you think of itb. Is there anything elsec. Do you have any good ideas7.— Will you help me arrange a meeting with Mr. Brown, please?—_____________a. No, I can't.b. Sorry I can't. I have to finish my project right now.c. No, no way.8.— I am sorry for what I have said to you.—_____________a. No problem.b. Don't think any more about it.c. I'm sure about that.9.— Could I borrow your iPad for a few hours?—_____________a. Sure, here you are. Enjoy your time.b. It doesn't matter.c. Yes, you can.10.— What are your teammates like?—_____________a. They are all good friends.b. They are all warmhearted and helpful.c. They all like sports and games.11.______ his anger the employees called him Mr. Thunder, but they loved him.a. In spite ofb. Due toc. Because12.Supervisors should ______ their employees in two-way communication so that understanding takes place.a. engageb. enablec. encourage13.______ employees keep leaving and joining the company, they also retire from time to time leaving empty places in various positions.a. Althoughb. Ifc. As14.The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.a. indicateb. interruptc. imply15.In the 1950’s, management textbooks began to incorporate some of Fayol’s ideas ______ their content.a. intob. ofc. /16.Would you ______ her novels as serious literature or mere entertainment?a. mistakeb. classifyc. distinguish17.Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.a. /b. thatc. those18.If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.a. is sufferingb. is going to sufferc. has been suffering19.What you need to do is to keep things short and sweet, just the ______.a. highlightsb. questionsc. topics20.I think the primary ______factor is there's been so much absence lately.a. affectingb. contributingc. causing21.He's left now, but productivity hasn't ______that much.a. carried onb. picked upc. caught up22.The most important thing is to clarify _____ you want to say.a. whatb. whichc. that23.Regular and concrete feedback is important ______ who is not performing up to her potential.a. when dealt with a workerb. when dealing with a workerc. when to deal with a worker24. I like to think ______. I am always the one finding new ways to a situation or challenge.a. inside of the boxb. outside of the boxc. of the box25.I believe that I have a lot to contribute ___ to ___ a team environment, and am comfortable in both leadership and player roles.a. forb. withc. to26.Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.a. viewedb. treatedc. known27.I have been very lucky to have had ______ managers during my career so far.a. terribleb. terrifyingc. terrific28. How do you get your members to ______ as a team?a. pull apartb. pull togetherc. pull up29.The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.a. thatb. whichc. in which30.If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.a. can getb. have gotc. getUnits 1-3 形考作业1（计分）(2)1.—_____________— I'd like to have this film developed.a. What do you want?b. May I help you?c. What's it?2.Middle managers directly lied______ top management.a. fearingb. aboutc. to3.While modest fear might be healthy for motivation, ______ it can be like overusinga drug, which risks generating harmful side effects.a. abusingb. abusec. abused4.As I see it, you should manage—coordinate—the project and bring ______ the teams needed to complete it successfully.a. togetherb. inc. on5.______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.a. Do not onlyb. Not only doc. Not only6.In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.a. whereb. whilec. when7.When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”a. wasb. hadc. have8. A facility enabling participants in distant locations to _____ a conference electronically.a. attendb. take part inc. joined9.The travelers were not aware _______ the danger ahead.a. withb. forc. of10.All of the tables and chairs ____________ away.a. had been storedb. storedc. had stored11.He ______ more than 5000 English words when he entered the university.a. has learnedb. had learnedc. would have learned12. ______ yesterday, I would have asked him not to do that.a. If he had comeb. If he camec. Has he came13.The police are________ the two missing children.a. looking forb. looking outc. looking after14.Sometimes, members of teams create obstacles by_______ solely their own pursuits and goals.a. focusing tob. focusedc. focusing on15.— Will you go on a picnic with us tomorrow?—____________________.a. I'm afraid I have no ideab. Sorry, I have an appointment with Dr. Brownc. Yes, but I'll have English classes16. — This project is too big for me to finish on time.—________________.a. Please do me a favorb. That is a daydreamc. I'll give you a hand17. AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.a. more likeb. more unlikelyc. more likely18.He must answer the question ______ he agrees with it or not.a. ifb. whetherc. which19.Domestic-made TV sets are not ______ imported ones at all.a. more inferior thanb. inferior thanc. inferior to20.I have no idea______ you mean.a. howb. whatc. that21.Who was ______ the meeting？a. leadingb. chargingc. chairing22.Every time I tried to say something, he would ______ to something else.a. move offb. move overc. move on23.Ineffective communication can be ______.a. destroyedb. damagedc. disastrous24.The majority of these team challenges ______ anywhere.a. can deliverb. are deliveredc. can be delivered25. In high school, I am equally comfortable______as a member of a team and independently.a. to workb. workingc. work26.We’ve asked the stand designers we used before to ____ up with some designs for us.a. hurryb. comec. get27.It is often the fact ____ the team members haven't agreed on how they will delivera product or service.a. thatb. whichc. why28.— If you can't say what you've come to say at the meeting, what's the point?—____________________,but I think you might need to change your approach somewhat.a. I know thatb. I am not surec. I can see that29.He could not ______ his foolish mistake.a. accountb. accountsc. account for30.It’s about my new role as project coordinator that I’m taking ______.a. onb. off31.The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.a. thoseb. thesec. which32.can grasp and act upon.a. whenb. whoc. that33.We are interested in the weather because it ______ us so directly — what we wear, what we do, and even how we feel.a. affectsb. effectsc. benefits34.If there is friction between team members，examine the work processes they mutually own.-----which one can replace the underlined word?a. currentlyb. collectivelyc. simply35.Along the dusty road ______ a group of tourists.a. to comeb. Comingc. cameUnits 4-6 形考作业2（计分） (1)1.— You'd better not push yourself too hard. You can ask the team and listen. — __________a. You are right.b. No, we can't do that.c. I think it will kill our time.2.— Do you mind if I use vouchers to spend in a restaurant?— __________a. Not at all. Go ahead.b. Yes, please.c. No, thank you.3.— __________— You might as well write a thanks-note.a. Could you suggest some ways of the rewards?b. How do you like the rewards?c. What do you do with the rewards?4.— I think I have made a great mistake.— ____________a. I don't think so. It's really terrible.b. I don't think so. You really made an error.c. I don't think so. It's not your fault.5.— Over-the-top? You mean…— ____________a. Thanks a lot.b. Well, sometimes your co-workers feel that you are too loud.c. No, I don't.6.— Why didn't you come to my birthday party yesterday?— ____________a. Excuse me, my friend sent me a flower.b. Fine, I never go to birthday parties.c. Sorry, but my wife had a car accident.7.— Do you know where I can repair my motorcar?— ____________a. You drive too fast to damage it.b. It's cheap to repair a motorcar.c. Around the street corner.8.— Don't worry, Mum. The doctor said it was only a common cold.— ________ ! I'll tell Dad there's nothing serious.a. What a reliefb. How surprisingc. I'm so sorry9.—I'm going to Beijing for a few days.— _______. I wish I could go with you.a. I really envy youb. Forget itc. It doesn't matter10.— If you don't believe in yourself, no one else will.— _____. Confidence is really important.a. That's not the pointb. I don't think soc. I couldn't agree morepanies are ______ interested in your soft skills ______ they are in your hard skills.a. so… that…b. as…as…c. not…until…12.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.a. likeb. as ifc. even if13.All the team members tried their best. We lost the game, _________.a. thereforeb. howeverc. since14.The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.a. excellentb. excelsc. exceeds15.______ clearly communicate with and actively listen to employees is essential to improve their performance.a. Being ableb. Being able toc. Be able to16.I think a big part of it is ______ we know how to have fun on the job.a. whyb. thatc. which17. Self-esteem needs might include the ______ from a workplace.a. rewardedb. rewardsc. rewarded18.______ the job, employers don't want to hire people who are difficult to get along with.a. Regardlessb. Regardless ofc. Despite of19.At a rough ________, we will take another four weeks to finish this plan.a. valueb. estimatec. account20.The workmen want to ________ the number of working hours and to increase pay.a. deleteb. depressc. decrease21.Linda walked at the head, ________ by her colleagues.a. followedb. to followc. following22.A child's character is greatly influenced by his home ________.a. environmentb. situationc. case23.Wendy suggests that we ________ tomorrow.a. should gob. shall goc. will go24.Good work ________ good pay.a. deservesb. desertsc. requests25.Please ask the solicitor what his ________ would be to take the case to court.a. fareb. feec. salary26.Without his assistance, I ________ the research last month.a. should not finishb. would not have completedc. could not finish27.On hearing the news of ______ the major exam again, the girl burst into tears.a. her being failedb. she failedc. her having failed28.He ordered that nothing ________ until the police arrived.a. should be touchedb. had been touchedc. was touched29._____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.a. For the sake ofb. Withc. As well as30.Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.a. reformb. reproducec. reduceUnits 4-6 形考作业2（计分） (2)1.—Can I get you a couple of tea?—_________________________.a. With pleasureb. You can, pleasec. That's very nice of you2.— Wow! This is a fantastic project! I've never known you're so creative. — __________a. Thanks for your compliments.b. Great, I dare to say I am a talent.c. Don't mention it.3.— Haven't seen you for ages. What are you busy doing now?— ____________a. I am working part time in a bookstore.b. Yeah, thanks for coming.c. Yes ,long time no see.4.— Can I have three days off next week, Mr. Smith?— _____. I can manage without you.a. I'm afraid notb. Of coursec. It depends5.— Which of these hats do you want?— _______ . Either will do.a. No problemb. I don't mindc. Go ahead6.An appreciated gift and the gesture of providing it will ______ your coworker's day.a. lift tob. light upc. look up7.Learning new things has always been a great ______ for me.a. motivatorb. motivatec. motivation8.They have come to the conclusion ________ this winter will be even colder than before.a. forb. whichc. that9.My leather shoes cost me ________ the last pairs I bought.a. three times asb. three time asc. three times as much as10.There is no _____ the fact that he is the best student in the class.a. denyb. denyingc. denies11.She is very adaptive and soon adapted ______ to the campus life.a. asb. withc. to12.They depend on each other to survive. In other words, they are ______ for survival.a. interwovenb. interdependentc. international13.All _____ glitters (闪闪发光) is not gold.a. thatb. whatc. which14.By the end of the year, the sales plan for the next year______.a. will be madeb. will have been madec. have been made15.To build the reservoir（水库）， thousands of people have to be_______ .a. reopenedb. relocatedc. repeatedUnits 7-8 形考作业3（计分）(1)1.— Sorry for being late. I should have called you earlier.—__________. I've just arriveda. You are welcomeb. That's no troublec. That's all right2.— The trip ought not to take more than an hour.— ____________ . It is at least two hours.a. You must be jokingb. It dependsc. I guess so3.— Terribly sorry to interrupt, but may I use your dictionary?— Yes,______________.a. of courseb. it doesn’t matterc. no hurry4.— The Auto Show in the City Stadium has been canceled.— Oh, no！_________a. It doesn't matter!b. What a pity!c. It's not interesting at all!5.— Have you already paid? What's my share of the bill？— _________. It wasn't very much.a. It's my shareb. Don't worry about itc. None of your business6.— ____________________________—Actually I prefer working on my own.a. May I open the window to let in some fresh air?b. Do you prefer teamwork or working individually?c. Could I use this dictionary?7.— You have to believe in yourself. No one else will, if you don't.— ____________________Confidence is really important.a. I couldn't agree more.b. I don't think so.c. It's not my cup of tea.8.—It's about a successful businessman's management experience, isn't it? — ____________a. It's up to you!b. My pleasure!c. That's right!9.—Scott，I'd like to have your opinions about my written report.—________________ But I have one suggestion.a. It looks fine to me.b. That's a good idea.c. You are too modest.10.— I'd like a wake-up call at 7:00 a.m., please!— OK,________________ .a. You will certainly make it.b. I'll make sure you get one.c. just do what you like.11.Cultural differences ________ four categories: religion, nationality, region and lifestyle.a. fall intob. fall downc. fall off12.The change of house prices may _____ birth rates.a. have effects onb. effectc. have affect on13.Their economy is export ______.a. orientationb. orientatingc. oriented14.All the _____ guests are seated in the front row.a. distinguishingb. extinguishingc. distinguished15. ______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.a. Standb. Stoodc. Standing16.What can we expect ____him?a. inb. fromc. on17. After days of investigation, the police were ____ reality.a. approachingb. looking intoc. finding18.Great changes ________ in companies in the U.S. and abroad because of globalization.a. are taken placeb. have taken placec. have been taken place19._____ foster a creative culture, it is important to find the right employees during the recruitment process and bring them into the company.a. In order tob. In order thatc. In order for20.______ the importance of English, we should put more effort into it and try to learn it well.a. Givenb. Gavec. Giving21. This is the man ______ last night.a. whom I saw himb. whom I sawc. what I saw22.We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.a. plainb. generalc. outstanding23.Happiness cannot be measured ___ terms of money.a. inb. onc. by24.As is known to all, it is unwise to give a child _________ he or she wants.a. howeverb. whicheverc. whatever25.When people are surrounded by ______ communication and encouragement, they canfind the courage to try, fail, redo, and try again.a. corporateb. complicatedc. constant26.__________ in which innovation flourishes takes courage.a. Create a cultureb. To creating a culturec. To create a culture27.We ________ with achievement.a. catch upb. donec. are obsessed28.please ______ your hand if you have any question at all.a. raiseb. risec. arise29.He ___________ the value of a healthy body until he got sick seriously.a. didn’t realizeb. hasn’t realizedc. realized30.Although we can’t compete in terms of size, I _____ believe we hold an advantage in terms of dedication to customer service.a. didb. doc. haveUnits 7-8 形考作业3（计分）(2)1._____ there is smoke, there is fire.a. Ifb. Wherec. When2.An agreement was reached on the _____ of mutual respect and mutual interest.a. basisb. basicc. base3.The reason _____ he was absent from class yesterday was that he was ill and hospitalized.a. whyb. thatc. forpared ______ English, Chinese is generally believed to be more difficult to learn.a. fromb. againstc. with5.It is more important for the company to give the creative members the chance to explore creative approaches and ideas _____ constrict and confine them.a. rather thanb. prefer toc. other than6.The world largest search engine company provides a free search service ________ users can get relevant results in an instant.a. in whichb. with whichc. with that7.Even the most brilliant strategy faces failure _____ it cannot be explained clearly and concisely.a. unlessb. ifc. whether8.When a strategy is not understood or embraced, it usually _______ misunderstanding and uneven commitments to implementation.a. results intob. results fromc. results in9.Until a strategic plan is ___________, it has no real value.a. put into productionb. put into effectc. put into use10.__________ he was exhausted, he kept on working.a. Even ifb. Ifc. Although11. ______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.a. Althoughb. Thereforec. But12.The key ______ successful implementation is clearly communicating the strategy to the whole company.a. inb. toc. of13.We are obsessed _________ achievement.a. onb. withc. of14.— Who should be responsible for the accident?— The boss, not the workers. They just carried out the order ______.a. as they toldb. as toldc. as are told15.How do we expect to compete with a company that has such a huge ______ and huge resources?a. reductionb. reputationc. recommendationUnits 7-8 形考作业3（计分）(3)1.Strategic planning is __________ a top-down directive.a. not longerb. not morec. no longer2.Our party __________ teachers, pupils and their parents.a. is composed ofb. is made ofc. is consisted of3.The deal _________ when we failed to agree on a price.a. fell downb. fell overc. fell apart4.He will write to me as soon as he ______ home.a. returnsb. will have returnedc. will return5.You hit the nail ________.a. on the footb. on the handc. on the head。

国家开放大学《管理英语4》章节测试参考答案Unit 1 Management Functions学前热身根据下图，为各个层次的管理者匹配所需管理技能的重要程度（High，Above Average，Average ，Low）。

1.Job Titles:Top managers（1）Technical skills（Low）（2）Human skills（High）（3）Conceptual skills（High）（4）motivation to manage（High）2.Job Titles:Middle managers（1）Technical skills（Low）（2）Human skills（High）（3）Conceptual skills（Above Average）（4）motivation to manage（Above Average）3.Job Titles:First-line managers（1）Technical skills（Above Average）（2）Human skills（High）（3）Conceptual skills（Average）（4）motivation to manage（Above Average）4.Job Titles:Team leaders1．Technical skills（Above Average）2．Human skills（High）3．Conceptual skills（Average）4．motivation to manage（Average）边学边练回顾会话演练环节中的对话内容，如果是发生的事件选择“对”，否则选择“错”。

1.got behind。

（√）cked money。

（√）3.got slack on their work。

（×）4.didn't have enough work-hands。

选择填空题1. —How did your meeting go yesterday?—____________________actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special解析：本题考核“消极评价”的交际用语。

根据句意，第二说话人要表达的是负面评价，Very good不合题意，Nothing special所蕴含的消极程度与后面的frustrating也不匹配，所以答案是A。

2. Every time I tried to say something, he would ______ to something else.A. move offB. move onC. move over译文：每次我想发言的时候，他就改变了话题。

解析：动词短语move off“离开”，move on“结束某活动后改做其他的事”，move over“挪动”，根据语境，答案应该是B。

3. In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.A. whereB. whenC. while译文：在如今的工作环境下，人们常常筋疲力尽，让雇员们与你以及你所倚重的工作建立切身关系尤为重要。

解析：此处的从句为非限制性定语从句，修饰environment，根据句意，应使用关系副词where，正确答案是A。

4. What you need to do is to keep things short and sweet, just the ______.A. questionsB. topicsC. highlights译文：你要做的就是发言尽量简短和讨人喜欢，只需要说重点。

国家开放大学管理英语4单元自测2（答案及解析）一、选择填空题（每题10分，共5题）1.—____________________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team.单选题(10 分) 10分A. What would youB.Will youC.Are you able to答案解释:解析：本题考核“询问工作情况”的交际用语。

选项A用的疑问词不对，正确的问句是“How would you”；选项B不适用于询问工作情况；选项C表达了第一说话人需要明确回答的意思，是此处较为理想的答案，所以答案是C。

2.—How did your meeting go yesterday?—____________________actually, it was really frustrating.单选题(10 分) 10分A.Not so goodB.Very goodC.Nothing special答案解释:解析：本题考核“消极评价”的交际用语。

根据句意，第二说话人要表达的是负面评价，Very good不合题意，Nothing special所蕴含的消极程度与后面的frustrating也不匹配，所以答案是A。

3.Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.单选题(10 分) 10分A.whenB.thatC.who答案解释:译文：善于交际的领导者能够把复杂的思想和策略提炼成简单易记的语句，便于同事和顾客领会执行。

国家开放大学《管理英语4》机考（第二套）参考答案客观题交际用语(共5题，共10分）1.—Don't keep water running when you wash hands.—A.I hope so.B.I'm afraid not.C.Sorry,I won't.2.—What's the noise?It sounds as if it comes from upstairs.—,It must be the window-cleaner working,next door.A.I don't think soB.I'd rather notC.I'm not sure3. —I think I have made a great mistake.—A.I don't think so.You really made an error.B. I don't think so.It's really terrible.C.I don't think so.It's not your fault.4. —Excuse me,but smoking isn't allowed here.—A.Oh,sorry.I didn't knowB.That's all rightC.Yes,we certainly do5. ——I'd like to have this film developed.A What's it?B.May I help you?C.What do you want?词汇与结构(共15题,共30分)1.I think a big part of it is we know how to have fun on the job.A.thatB.whichC.why2.on the hilltop,you could enjoy the scenery of the city bathed in the sun.A.StandingB.StandC.Stood3.The majority of these team challenges anywhere.A.can deliverB.are deliveredC.can be deliveredpanies are interested in your soft skills they are in your hard skills.A.so…that…B.as…as…C.not…until…5.AT&T found that employees with better planning and decision-making skills were to be promoted into management jobs.A.more likelyB.more likeC.more unlikely6.Fifty-five percent of the respondents said that praise and attention from their supervisor would make them feel the company cared about them and their well-being.A.even ifB.as ifC.like7.An effective leader sets the tone for the team,encourages a positive workplace culture and is able to cultural change.A.bring downB.bring aboutC.bring up8.We need communication skills:listen carefully,think before you speak and manage conflicts diplomatically.A.outstandingB.plainC.general9.An effective leader sets the tone for the team,encourages a positive workpla ceculture and is able to cultural change.A.bring aboutB.bring downC.bring up10.Concentrate on being and real.A.distinctB.disastrousC.decisive11.Good work good pay.A.deservesB.requestsC.deserts12.Who was the meeting?A.chairingB.leadingC.charging13.We would be grateful any information you can give us.A.forB.withC.to14.An employee may express their different understanding and,at the same time,a willingness to with any constructive suggestions.plypletepose15.An appreciated gift and the gesture of providing it will your coworker's day.A.look upB.lift toC.light up阅读理解(共2题,共40分)1.When you think of team building,do you immediately picture your group off at a resort playing games or hanging from ropes?Traditionally,many organizations approach team building in this way but,then,they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.……（1）Team building event is traditionally related to playing games at resort.（T）（2）The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.（F）（3）"Retreat" in the first paragraph means withdrawal of troops after a defeat.（F）（4）Ice breaking motivates team members compete with each other.（F）（5）A good teamwork culture nables individuals make more effortstogether.（T）2.Project managers are change agents：they make project goals their own and use their skills and expertise to inspire a sense of shared purpose within the project team .They enjoy new challenges and the responsibility of driving business results.……（1）Which of the following is NOT enjoyed by project managers?A.Challenges.B.Responsibility.C.Status quo（2）Which Of The Following is NOT concerned by project managers?A.The overall situation.B.The non-crucial-details.C.The crucial details.（3）Which of the following is a TRUE statement about project managers?A.They do not need to keep contact with all of a project's stakeholders.B.They use one model to solve problems in various projects.C.They improve their skills after completion of each project.（4）Which of the following is NOT mentioned as a career possibility for experienced project manager?A.Becoming general manager of an organization.B.Running several projects at the same timeC.Allocating projects to other project managers.（5）Which of the following can be an alternative title for the passage?A.Requirements of project managers.B.Future development of project managers.C.Career development of project managers.主观题作文(共1题,共20分)Write at least 100words about an event caused by different understandings of the workplace culture.You may need to include the 5Ws and 1H elements.参考答案：With the rapidly growing popularity of science and technology,the process of globalization made great achievements.We have more chances to communicate with foreigners.Intercultural communicator has increasingly become a popular central issue of the public.To discuss this issue from cognitive perspective.western culture is based on individualism rather than on collectivism.Forinstance,in the US,you always talk about individual rights.This is clearly different in China where a country is placed above your own self.From the affect point of view,Chinese emotional expression is subtle but not directly.On the contrary,westerners express more enthusiastic.Furthermore,the Chinese people do not say yes or no,they are more accustomed to tactfully convey his meaning.No doubt,the Westerners would like to directly deliver how they think and what they want.In behavior,many behavioral differences are due to the impact of many aspects which cover environmental,cultural,historical and other factors.Do not ask for the age and income is a case in point.We should respect others.Respect for their privacy,their national culture,and religious beliefs.Second,we want to maintain friendly,and convey information clearly passed on through language or body language.Moreover,we just express ourselves in all sincerity and with warmth.Finally,the misunderstanding of cultural differences,we should learn to accommodate.。

管理英语4 答案Unit1 test一、选择填空题（每题10分，共5题）题目1— We could let some of the staff work from home.________________?— That's a good idea.正确答案是：What do you think of it题目2— Is it possible for you to work out the plan tonight?—__________正确答案是：I think so.题目3______ his anger the employees called him Mr. Thunder, but they loved him.正确答案是：Due to题目4It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.正确答案是：that题目5______ CEOs spend planning, the more profitable their companies are.正确答案是：The more time题目6— This project is too big for me to finish on time.—________________.正确答案是：I'll give you a hand题目7— I think things have been a bit difficult for us the last couple of months.—__________. We've been working hard, but still getting behind.正确答案是：You're right题目8The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.正确答案是：on how to题目9AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.正确答案是：more likely题目10______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.正确答案是：Not only do题目11Supervisors should ______ their employees in two-way communication so that understanding takes place.正确答案是：engage题目12— Could you give us a speech on management functions some day this week?—________________.正确答案是：I'd love to, but I'm busy this week题目13The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.正确答案是：indicate题目14The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.正确答案是：those二、阅读理解：根据文章内容，判断正误（共50分）。

电大管理英语 4 单元自测 2 答案题目：— If you can't say what you've come to say at the meeting, what'sthe point?答案： I can see that题目：— Will you go on a picnic with us tomorrow?答案： I'm afraid I have no idea题目：— ____________________identify the problems that have been occurring?答案： Are you able to题目：—Howcan you explain the latest situation? —____________________,I know it is all myfault.答案： Sorry题目：— How did your meeting go yesterday? — __actually, it was reallyfrustrating.答案： Not so good题目： Creativity, especially __________ which takes place acrossdepartmental boundaries, is likelyto suffer hugely as team synergy slips.答案： that题目： Effective leaders distill complex thoughts and strategies intosimple, memorable terms答案： that题目： Every time I tried to say something, he would ______ to somethingelse.答案： move on题目： He's left now, but productivity hasn't ______that much.答案： picked up题目： I think the primary ______factor is there's been so much absencelately.答案： contributing题目： If demand is rising but the firm __________ from communication failure, then stockswill答案： is suffering题目：In today's environment, __________ people are often burned out, it's important for答案： where题目：What you need to dois to keep things short and sweet, just the ______.答案： highlights题目： Whenthe message finally reached the CommandCenter, it __________“mutated ” to 答案： had题目： Who was ______ the meeting ？答案： chairing二、完型填空（共50 分）WHAT WE HAVE HERE: A FAILURE TO COMMUNICATEIt is the {weirder; weirdest;weird} thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is moredifficult toconnect — and stay {connecting; connected; to connect} —with anyone.Should you {shoot; mail; give} off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping orconjure them up on a digital tin can phone?And once you reach someone, you wonder: Is he paying attention? How doyou know? Even with the techno-ease of {uncountable; countable; countless} communication devices, conversations can still be troublesome. Questions are asked and answered {out; away; within} of order. Instructions anddirections go half-read. Meetings are botched. Feelings are hurt."答案 1：weirdest; 2 ： connected; 3 ：shoot; 4 ：countless; 5 ： out二、阅读理解：根据文章内容，判断正误（共50 分）。

管理英语4》第二套AThe Human Resource Managing Department at Honda is instructed on how to employ the best possible workers.2.The company has been facing financial difficulties _______ the past year.AforBsinceCduringAThe company has been ___.3.The new manager is known for his ________ ___ style.___BdemocraticCpaternalisticBThe new manager is known for his ___ style.4.The sales team is expected to meet their ________ by the end of the quarter.AgoalsBplansCstrategiesAThe sales team is expected to meet their goals by the end of the quarter.5.The company's profits have ________ significantly since the new CEO took over.AincreasedBdecreasedCremained the sameA___'___.6.The team needs to _______ their ___.AincreaseBdecrease___A___.7.The company is ________ a new product line next year.Alaunching___CwithdrawingAThe company is launching a new product line next year.8.The marketing department is responsible ________ promoting the company's products.Afor___CtoA___ the company's products.9.The company's success is attributed ________ the hard work of its ___.Ato___CbyAThe company's success is attributed to the hard work of its ___.10.The CEO ________ the ___._________AThe CEO ___.11.The company's ________ for quality has earned them a good ___.mitment___CindifferenceA___'___.12.The employees were ________ to take a ___.AencouragedBdiscouragedCforcedA___ ___.13.The company's ________ to social responsibility has led to us charitable initiatives.mitment___CindifferenceA___'___ has led to us charitable initiatives.14.The team leader ________ the project to ensure its success._________A___.15.The company's ________ ___.mitment___CindifferenceA___'___.2.Although we may not be able to compete in terms of size。

交际用语（共5题，共10分）1. — Reading is the best way to pass time on the train.— _____________________, I never go traveling without a book.A You are jokingB That's trueC It sounds like fun参考答案：B；2. —How did your meeting go yesterday?—____________actually, it was really frustrating.A Not so goodB Very goodC Nothing special参考答案：A；3. —Jack, I'd like to have your opinions about my written report.—_____________________. But I have one suggestion.A It looks fine to meB You are too modestC That's a good idea参考答案：A；4. — Terribly sorry to interrupt, but may I use your dictionary?— Yes, ____________A of course.B it doesn't matter.C no hurry.参考答案：A；5. — This project is too big for me to finish on time.— ____________A Please do me a favor.B You may ask for help.C I'll give you a hand.参考答案：C；词汇与结构（共15题，共30分）1. The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.A how toB on what toC on how to参考答案：C；2. Although we can't compete in terms of size, I _____ believe we hold an advantage in terms of dedication to customer service.A didB do参考答案：B；3. ______ the reactions of top managers, middle managers remained silent or provided optimistic, filtered information.A FearingB FearedC Fear参考答案：A；4. Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.A even ifB as ifC like参考答案：B；5. ______ employees keep leaving and joining the company, they also retire from time to time leaving empty places in various positions.A AlthoughB IfC As参考答案：C；6. ______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.A Not onlyB Do not onlyC Not only do参考答案：C；7. If demand is rising but the firm _______from allocative communication failure, then stocks will fall and there will be understaffing.A has been sufferingB is going to sufferC is suffering参考答案：C；8. At a rough ________, we will take another four weeks to finish this plan.A valueB estimateC account参考答案：B；9. Supervisors should ______ their employees in two-way communication so that understanding takes place.A enableB engageC encourage参考答案：B；10. An appreciated gift and the gesture of providing it will ______ your coworker's day.A look upB lift toC light up参考答案：C；11. Cultural differences ________ four categories: religion, nationality, region and lifestyle.A fall downB fall offC fall into参考答案：C；12. I will ask them to _____a new design ,something a bit more toned down.A come inB come acrossC come up with参考答案：C；13. What you need to do is to keep things short and sweet, just the.A questionsB topicsC highlights参考答案：C；14. We are interested in the weather because it ______ us so directly —what we wear, what we do, and even how we feel.A benefitsB affectsC effects参考答案：B；15. An employee may express their different understanding and, at the same time, a willingness to ________ with any constructive suggestions.A complyB completeC compose参考答案：A；阅读理解（共2题，共40分）1. When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules.One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employeepositions.The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions.Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company.(1). Jack Welch retired at the age of 65.A TB F参考答案：A；考生答案：(2). Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.A TB F参考答案：B；(3). If the business could not meet Welch’s change requirements, its manager had 3choices.A TB F参考答案：A；(4). The restructuring went before changing the organizational culture and the managerial styles of GE’s managers.A TB F参考答案：A；(5). The Work Out lasted a week.A TB F参考答案：B；1. The employee and the supervisor are clear about the employee's goals, required outcomes or outputs, and how the success of the contributions will be assessed. The goal in employee evaluation is to motivate a high level of quality and quantity in the work that the employee produces.The goals of the best employee performance evaluations also include employee development and organizational improvement. The employee performance evaluation helps employees accomplish both personal development and organizational goals. The act of writing down the goals takes the employee one step closer to accomplishing them.In the event that an employee is not succeeding or improving his job performance, the performance evaluation documentation can be used to develop a Performance Improvement Plan.This plan provides more detailed goals with more frequent feedback to an employeewho is struggling to perform. The goal of a PIP is the improvement of the employee's performance, but non-performance can lead to disciplinary action up to and including employment termination.In many organizations, numeric rankings are used to compare an employee's performance with the performance of other employees. Numeric ratings are frequent components of these systems, too.No matter how fair and non-discriminatory, these ratings are made to appear through the endless establishment of criteria for rating, and they boil down to the manager's opinion of an employee's performance. This is why numeric components in an employee performance evaluation process are not recommended.(1). What is the goal in employee evaluation?A To motivate outcomes of the employeeB To punish inabilities of the employeeC To reduce costs of the employee参考答案：A；(2). What is NOT the goal of the best employee performance evaluation?A Employee development.B Organization improvement.C Employment termination.参考答案：C；(3). What does PIP in Para. 6 stand for?A Personal Improvement PlanB Performance Improvement PlanC Promotion Improvement Plan参考答案：B；(4). What is the goal of PIP?A To improve the employee’s performance.B To protect both the employee and the employer.C To create accurate appraisal documentation.参考答案：A；(5). What is the purpose of numeric rankings?A To perform consistent, regular, non-discriminatory employee performance evaluations.B To ensure equitable measurement of an employee's contribution.C To co mpare an employee’s performance with the performance of other employees.参考答案：C；主观题作文（共1题，共20分）Write a composition with at least 100 words on My Dream Job. Your writing should include the followings.（1）Position: customer service representative（2）Ability: communication and customer service skills（3）Reason: an expert in the product line and strong relationships with customers(试题分值:20分)My Dream JobMy dream job will be working in one of the biggest international accounting firm as an accountant.I want to be an accountant because I love mathematics and business so much.Also,I major in finance during at my college.And being an accountant canhelp me to explore my knowledge of business and provide me a board range of network among the business world.I need to do a lot in order to achieve my goal.First,I have to get an undergraduate degree in accounting from college.Then I might either to go graduate school for a more advanced degree in accounting or get prepare for the CPA exam.With the CPA license,I have a better opportunity to get a job in the accounting firm. Sometimes I can find my job in job agency.Finally,with my experience in the accounting firm,I can apply accounting position in the international accounting firm and to serve as an accountant there.Being an accountant is a best job for me.Because I will work for45hours a week.It is not a long time job,I can do my interested things during weekend. Accountant always work in a office,so I will be not too tired.And it has a good work environment.Some people think that accountant is not a good job because it can not work with other people.However,it has about only31.13stress level.It is not too much,I do not like too much stress.But it has a low income,about$59,173a year.In my opinion,I will be very happy because I can do my dream job.范文2My Dream JobMy dream job will be working in one of the biggest international accounting firm as an accountant.I want to be an accountant because I love mathematics and business so much.Also,being an accountant can help me to explore my knowledge of business and provide me a board range of network among the business world.I need to do a lot in order to achieve my goal.First,I have to get an undergraduate degree in accounting from college.Then I might either to go graduate school for a more advanced degree in accounting or get prepare for the CPA exam.With the CPA lisence,I have a better opportunity to get a job in the accounting firm.Finally,with my experience in the accounting firm,I can apply accounting position in the international accounting firm and to serve as an accountant there!范文3My Dream JobWhat is my dream job? I want to be a doctor. I think it’s a great and interesting job. I can help many patients. It’s a hard job but I don’t mind it. I can find some happy in this job. Some people also believe that doctors are work late. But I don’t think so. If I feel happy, I can’t feel it’s very late.If I become a doctor now, I like my job. I don’t regret it, I can say:“I found a good job!” I don’t think this job makes me tired, I think it makes me solidity and happy. I believe I am sure to succeed.That is all of my dream job. I am sure I Will be a good doctor in the future.范文4My Dream JobEverybody has his dream job. I also have my dream job. My dream is to work for foreigntourists as a tour guide.Why do I want to be a tour guide? First of all, I'm an outgoing girl, and I like doing some exciting things. Maybe being a tour guide is the best choice. If I become a tour guide, I can travel all around China, and know more about our country. Then I will tell the foreign tourists about our colorful history. Second, I like making friends. If I work as a tour guide, I can make a lot of friends all over the world. This may be great. Perhaps someday my foreign friends will ask me to visit their countries. I really like to go to their countries to know something about their culture. What’s more, I like singing. Singing English songs is my favorite. I believe I will be popular with foreign tourists. Their trip will be excellent.Now, I am still a middle school student. My job now is to work hard in school. Then I’ll go to university to learn something about being a tour guide. I’m sure I can be a qualified tour guide in the future。

电大管理英语4单元自测2答案题目：— If you can't say what you've come to say at the meeting, what's the point 答案：I can see that题目：— Will you go on a picnic with us tomorrow答案：I'm afraid I have no idea题目：—____________________identify the problems that have been occurring答案：Are you able to题目：—How can you explain the latest situation—____________________,I know it is all my fault.答案：Sorry题目：—How did your meeting go yesterday— __actually, it was really frustrating.答案：Not so good题目：Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.答案：that题目：Effective leaders distill complex thoughts and strategies into simple, memorable terms答案：that题目：Every time I tried to say something, he would ______ to something else.答案：move on题目：He's left now, but productivity hasn't ______that much.答案：picked up题目：I think the primary ______factor is there's been so much absence lately.答案：contributing题目：If demand is rising but the firm __________ from communication failure, then stocks will答案：is suffering题目：In today's environment, __________ people are often burned out, it's important for答案：where题目：What you need to do is to keep things short and sweet, just the ______.答案：highlights题目：When the message finally reached the Command Center, it __________ “mutated” to答案：had题目：Who was ______ the meeting答案：chairing二、完型填空（共50分）WHAT WE HAVE HERE: A FAILURE TO COMMUNICATEIt is the {weirder; weirdest; weird} thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay {connecting; connected; to connect} — with anyone.Should you {shoot; mail; give} off an email Tap out a text Post a private message on Facebook Write on their Facebook wall Skype, poke, ping or conjure them up on a digital tin can phoneAnd once you reach someone, you wonder: Is he paying attention How do you know Even with the techno-ease of {uncountable; countable; countless} communication devices, conversations can still be troublesome. Questions are asked and answered {out; away; within} of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt."答案1：weirdest; 2：connected; 3：shoot; 4：countless; 5：out二、阅读理解：根据文章内容，判断正误（共50分）。