《导游英语作业》PPT课件

made a mistake about your bill, and she was really sorry about that. Mr. Cooker: It doesn’t matter. Xiao Li: Here is your new bill. Mr. Cooker: Oh, yes. The bill is right now. Xiao Li: And how would you like to pay for it? Mr. Cooker: By credit card. Here you are. Xiao Li: Mr. Cooker, please sign your name here. And here is your
so they are a little bit tired. And also we will take 36-hour flight. How about 7:00? Wang Liang: That’s Ok. Then I will arrange a morning call at 7:00. The breakfast will be ready at 7:40 on the third floor. Will that be all right? Mr. Blaire: That’s good, thank you very much. And how to do with the luggage?
Xiao Li: That’s for the overseas call you have made in your room. Mr. Cooker: Oh, yes, but how about this? Xiao Li: This is for the laundry service. Mr. Cooker: No, I haven’t asked for this service. Xiao Li: Oh, wait for a few seconds. I will ask the cashier to check it. Xiao Li: Mr. Cooker, thank you for your waiting. The cashier said she

• R: Yes, that’s right. • G: Here are the completed registration forms. • R: Thanks. May I see your ID cards, please? • G: Certainly. • (The guide and the tourists show their ID cards to
facilities of the hotel; • Help the tour leader put the room numbers
on the luggage and have the luggage sent to the rooms as soon as possible, after the luggage arrives at the hotel;
Situation I
• G: Sure. Thank you. By the way, the rate of the rooms is 180 Yuan per room per night. That is 60 Yuan per person per night. Is that right?
• rate
n.
• assistance
• laundry
• bell boy
入住登记 n. 接待员 vt. 预订 n. 预订 vt. （时间的）预定、安排
结账离店 填写 n. 登记 价格；费用；比率 n. 帮助，协助 n. 洗衣店；要洗的衣服；洗好的衣服 行李员
Situation I ---- Notes
group, please? • 请您填写团队入住登记表，好吗？ • You can make IDD calls and send faxes or telegrams

mainly consist of?
•
What traditional Chinese garden feature does Kunming Lake represent?
Phrase Translation
国事 皇家园林 万寿山 昆明湖 佛香阁
仁寿殿 论语 玉澜堂 谐趣园 十七孔桥
Group Work
• Scene • Work in groups of 4 or 5. One of you is a tour guide. The rest are foreign visitors.
The group is scheduled to visit the Summer Palace the next day. They are eager to know something about Summer Palace. They ask the guide many questions and the guide patiently answers these questions.
UNIT 7 Gardens
Text B The Summer Palace
1
Scope
• Pre-reading Preparation • Basic Knowledge • Language Focus • Questions Based on Text • Phrases Translation • Homework
winding adj. 蜿蜒的，迂回的 e.g. a long and winding road
tranquility n.安静，平静 e.g. I love the tranquillity of the countryside.

Mr. Baker: Oh, I see. And how large is the West Lake?
Xiao Jiang: Good morning, Mr. Baker. According to the itinerary, we are going to visit the West Lake. Are you ready to go now?
Mr. Baker: Yes, Mr. Jiang. We are eager to see the beautiful scenery. But my wife goes to the washroom. She will be back soon.
Xiao Jiang: OK. I will be waiting for you.
Mr. Baker: Everything is ok now. Let’s set off.
Xiao Jiang: As a popular saying goes, “there is a paere Hangzhou and Suzhou below.”
And there are two ways to reach the mountain, on foot or by cable. Which would you prefer? Tourist: We have no idea. We’d like to take your advice. Xiao Li: En, I think cable might be better. Because the cable is 1620 meters long and it’s the longest hanging-bucket cableway in China. By cable we can enjoy the panorama of Summer Mountain Resort and Eight-Out Temples. Tourist: Oh, it’s so fabulous! Xiao Li: Attention, everybody! Now we are getting to the Sledge Hammer Peak. Let’s get off the coach one by one.

My mobile phone number is 150****0168. I’ll have it switched on for 24 hours. Don’t hesitate to contact me whenever you need to. And this is Mr. Wang, our driver, who has had 20 years of driving experience. We come from the China Youth Travel Service. We are glad to have you here. On behalf of our company and our colleagues, we’d like to extend a warm welcome to you all.
We have reserved fifteen TWBs (twin-bed room with bath) for you at Nanjing Jinling Hotel. It offers the best services in this city. We shall meet at the hotel lobby at 12:30 for our first visit. Please do remember the plate number of our bus. The number is 12345. Thank you.
Linda Smith: Nice to meet you, too.
Local guide: Welcome to Nanjing. Did you have a good trip?
Linda Smith: Yes, quite pleasant. It’s very kind of you to come to meet us.

Emperor Kangxi, Emperor Qianlong, Emperor Xianfeng and Emperor Tongzhi in Qing Dynasty. Besides, 15 empresses, 136 concubines, 3 princes and 2 princesses are here, too. In all, 161 persons are buried here. G2: Why did the Qing Emperors choose such a place for their afterlife?
T: My pleasure.
Words and Expressions
recommend v
terracotta n
warrior
n
wonder n
achievement n
excavate v
vault
n
luxurious adj
magnificent adj
dig
v
well n
exploration n
G1: Oh, it must be very large in size. Are we going to visit all the tombs in one day?
T: Of course not. The Eastern Qing Mausoleum is 125km from north to south, 20km from east to west, occupying an area of 2,500 square kilometers. It is impossible for us to finish in one day. We know, the Qing Dynasty was the largest feudal dynasty in China, after entering the Great Wall in 1644, they ruled for 268 years, until the year 1911, and there are ten emperors in all. Among them, 9 are buried here and in the Western Qing Mausoleum. So today we are going to visit Yu tomb for Emperor Qianlong and Dingdong Tomb for Empress Dowager Cixi.

11. wither v. --- lose freshness, vigor, or vitality e.g. The grapes withered on the vine.
III. Discussion 1. How did Meizhou get its name? 2. What are the two impressive things about
country. 8. serene a. --- completely clear and fine
e.g. It was a beautiful morning, calm and serene.
9. adorn v. --- make more attractive by adding ornament, colour, etc. ; decorate
4. proletarian a. --- belonging to or characteristic of the proletariat e.g. Proletarian revolutionaries always cleave to Marxist-
Leninist principles.
3. migratory a. --- habitually moving from place to place especially in search of seasonal work
e.as become a problem in the Pearl River Delta.
II. Clear the way :Language points 1. border (on) v. --- come near or verge on
2. e.g. China borders on Korea in the east.

Xiao Jiang: OK. I will be waiting for you.
Mr. Baker: Everything is ok now. Let’s set off.
Xiao Jiang: As a popular saying goes, “there is a paradise above, so are there Hangzhou and Suzhou below.”
Mr. Baker: It’s so marvelous.
Xiao Jiang: OK, we get to the West Lake. But it’s raining outside, so take your umbrella when you get off the bus.
Mr. Baker: Oh峭的
山崖 听你的建议
吊椅索道 一个接一个地
开始，干吧 在这样的条件下
试一试 五岳 玉龙雪山 普陀山 冰雪覆盖的
Dialog 2 A Visiting to the West Lake
Xiao Jiang is a tour guide from CTS in Hangzhou. Now he leads Mr. Baker and Mrs. Baker to the West Lake in a rainy day.
And there are two ways to reach the mountain, on foot or by cable. Which would you prefer? Tourist: We have no idea. We’d like to take your advice. Xiao Li: En, I think cable might be better. Because the cable is 1620 meters long and it’s the longest hanging-bucket cableway in China. By cable we can enjoy the panorama of Summer Mountain Resort and Eight-Out Temples. Tourist: Oh, it’s so fabulous! Xiao Li: Attention, everybody! Now we are getting to the Sledge Hammer Peak. Let’s get off the coach one by one.

G2: Can we get a morning call tomorrow morning? I’m afraid of oversleeping.
T: No problem, I’ll set up the wake-up call④ for all of you at 7:30. Will that be all right?
项目一 导游生活服务 Project Ⅰ
Service Procedure Part
模块四 送客服务 Module 4
Say Goodbye to the Guest
模块四 送客服务 Module 4
Say Goodbye to the Guest
1. 能够为团队及散客办理离店手续 2. 掌握团队及散客的送站服务程序 3. 能根据旅游团实际情况致欢送词
G2: Certainly. I’ll go immediately.
2、送站服务 PartⅠ Here Is a Small Gift for You G: guide T: tourist
G: Hmm, I can see you all can’t wait to go back home.
G: OK. When should we pack up?
T: You’d better pack up before 8:00 p.m., because the porter will collect your luggage at 8:20.
G: Then where should we put them?
G3: OK. Thank you very much.
T: Then, see you tomorrow morning
G2: See you.

导游实务
• After supper, Miss Ke Liting takes tourists to drink the Dragon-well Tea in the downtown area in Hangzhou, the capital city of Zejiang Province. After tea she finds the Brown’s are missing. How could she find the Brwon’s?
2020/9/28
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1. Listen carefully, and fill in the words or phrases you have heard.
• (1)Miss Ke Liting should first ____m_a_k_e_s_u_re________when and where other tourists see the Brown’s last time, and then try to look for them.
• (2)She may call the front office of the hotel to check whether __th_e_y_h_a_ve_r_e_tu_r_n_ed______________.
• (3)If there are two guides, one guide should continue to escort the tour group according to the travel schedule while the other guide should__lo_o_k_fo_r_t_he__m_is_s_in_g_t_o_u_ris_t____ _al_o_ng__th_e_r_o_ut_e__.

Are all meals included in the price?
Breakfast and dinner are included in the price.
Ⅱ. Dialogue Learning
• China Travel Service • Good morning… Can I help you? • travel brochure • bus tour • What is the price of … • coach • see some sights / enjoy the landscape
We have two tours each week, leaving on Tuesday and Friday mornings.
The whole tour takes four days and three nights.
The coach leaves at 7:30 a.m. in front of the company. The drive takes six hours, with three stops to see some sights.
What about the hotel
accommodation s?
You’ll be staying at the Holiday Inn. It’s a three-star hotel with three restaurants and a swimming pool.
Ⅰ. Information consulted & Useful Sentences
The second day you’ll take a fiveday city tour. In the afternoon you’ll enjoy the landscape by water.

Байду номын сангаас
Part one —— Open Your Toolkit
• Situation I ——Helping with Lost Baggage • Situation II ——Helping a Sick Tourist
Situation I —— Background Information
• What ought a tour guide to do in case of checked baggage losses during the trip in China? • If the tourist’s baggage gets lost within China’s territory, the tour guide should find out clues that may help for it recovery. • 1. The porter in the hotel may have placed the baggage on the wrong floor or in the wrong room. The baggage may have been confused with those of another tour group. Once you realize a piece is lost, it is necessary to look for the baggage immediately, and the lost baggage, when found, should be sent to the tourist’s room;
Situation I —— Background Information
• 2. If the baggage is lost on the way to or from the airport, the tour guide should contact the travel service for assistance. It’s the duty of the baggage sections of both the hotel and the travel service to look for the lost baggage; when found, the baggage should be handed to the tourist promptly. • 3. Try to console the tourist who has lost the baggage and help him or her ease the difficulties caused by the loss;

Unit 10 Jiangmen
I. Lead in :General introduction
Jiangmen City covering 9418000 sq meters is situated in the midsouth of Guangdong Province, west of the Pearl River Delta. Among the 290 thousands of population, 90% of them are overseas Chinese from Hong Kong, Macao and Taiwan constituting about 10% of the total overseas Chinese of China, so it is a very famous overseas homeland of China.
Hale Waihona Puke Scenic Spot Area
❖ Kaiping Diaolou and Villages ❖ Liyuan Garden ❖ Guifeng Mountain National Forest Park ❖ Xinhui Bird’s Paradise
Kaiping Diaolou and Villages
❖ Jiangmen is a fine city for tourism in China with major tourist spots like Donghu Amusement Park, Baishuidai Tourist Holidaying Area, Chen Baisha Memorial Hall, Cha An Temple, Guyuanzhou, Hongsheng Temple, the Birds Paradise of Xinhui, Yamen Fort, Ciyuan Temple of Yashan, the Old Residence of Liang Qichao, the scenic spots of Guifengshan, Chishi Tourist Scenic Spot, Gudoushan Tourist Scenic Spot, the Tourist Holidaying Areas of Shangchuan and Xiachuan Islands, Taishan Hot Spring, Shihuashan Scenic Spot, Aofengshan Tourist Spot of Enping, Jinshan Hot Spring, Didu Hot Spring Dayanshan Scenic Spot of Heshan, Li Garden of Kaiping and Liangjinshan Tourist Spot, etc.