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III. W orking procedures of a tour guide 导游工作程序3.1 Meeting guests at the airport (railway station / port)．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．----Excuse me, but are you …?----Welcome to … I’m …, your local guide from China International Travel Service (CITS) / China Travel Service (CTS) / China Y outh Travel Service (CYTS).----Did you have a pleasant flight?----How many pieces of luggage do you have?(have the luggage sent to the bus)----Is everybody here now?----Attention, please, everyone. Please follow me to the bus.3.2 Making a brief speech at the airport / on the coach．．．．．．．．．．．．．．．．．．．．．．．----On behalf of … and my colleagues, I’d like to extend our warmest welcome to you (introducing yourself / driver / bus No. / driving age)----My name is … I will be your guide for the next several days during you r stay in our beautiful city. This is our driver, Mr. Wang. He has 25 years of driving, so you’re in very safe hands. His bus No. is QB1234, let me repeat, QB1234, please keep it in mind.----We hope that this will be one of the special memories you will take home with you ----If you have any questions / needs, please don’t hesitate to let us know.----We will try to do our very best to make your stay pleasant and enjoyable.----We really appreciate your understanding and cooperation.----Thank your for your attention. I hope you will enjoy you stay here.----Now I want to set your watches. It’s 10:32 a.m. All the clocks and watches in China are set to Beijing standard time. We are 12 hours ahead of America.3.3 Making a brief introduction about your city a．long the way．．．．．．．．．．(Because the bus travels at a fairly rapid speed, some of the scenes flash by, you should try to avoid introducing anything that guests cannot see.)(What you introduce include: the main buildings, attractions, scenes and views;local history, geography, population, areas, climate, culture, customs, cuisine) ----Please turn around to this side.(Here we come to the Holiday Beach. Hainan is the second largest island in China with the coastline of 1580 km. It is the seaside for the local people with family to enjoy themselves on the beach at the weekend. And we’ll come to visit here tomorrow afternoon.)----The building flashing by is …( … is Meishi Mayflower Square, the place where the welcoming ceremony for the Miss World was he ld in 2003. It’s very magnificent and beautiful to be seen at night.)----Now we are entering … Street.( … Jiefangxi Street. It is the shopping center of Haikou City and attracts many people, especially the youngsters. Y ou can find many fashionable and exquisite things here.)----Straight ahead of us is …----On our right side is …---- … has an average annual temperature of …℃… covers an area of …… has a population of …… has a long history of …3.4 Making some instructions when arriving at the hotel．．．．．．．．．．(near the hotel)(introduction about the hotel: name, class, location, features, etc.)----Y ou’re going to stay at … Hotel, a luxurious five-star hotel and it is strategically located in the city center. There are 300 rooms of international standard including single rooms, double rooms and suites. There are 3 Chinese restaurants on the first floor. On the second floor, there is 1 deluxe western-style restaurants. Tomorrow we are going to have our breakfast there. There are also a bar, a 24-hour café, a gymnasium and an outdoor swimming pool. They are ready to serve you at your convenience. If you want to know more details, you can get a brochure about the hotel from the Reception Desk. Thank you.(arriving)----Here we are at the hotel.----Please take all you belongings and wait for a few minutes in the lobby.(go through the check-in procedures;distribute room keys;put room numbers on the luggage;have the luggage sent to the rooms as soon as possible;show guests the restaurant and the time to have meals;tell the restaurant guests’ number, meal standard, special requirements…)----Have a good re st tonight. I’ll take you to … tomorrow.----Y our wake-up call will be at 7 tomorrow morning.----We’ll have breakfast at 7:30 and set off at 8:00.----See you at 7:30 tomorrow morning.3.5 Itinerary DiscussionThe local guide is supposed to make a travel arrangement prior to the arrival ofa tour group and discuss it with the tour leader / guests as follow:1. if there is any change (number)2. make some changes if needed (unexpected or uncontrollable factors 不可抗力)Discussed on the basis of mutual equality:Y ou are the acquaintance / local / familiar…Therefore, many decisions are made by you.Y ou should not impose your personal interests upon your guests. (e.g. shopping) On the contrary, you should regard tourists as supreme （顾客就是上帝）What you should take into consideration are: their interests, will, needs, customs,．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．beliefs,．．．．．．．． etc.。
