航空服务人员各场合常用英语语句

地面服务常用英语一、通用部分日常礼貌用语1、早上好/下午好/晚上好Good morning/afternoon/evening.2、再见Goodbye./See you./So long.3、乐意为您效劳。

/不客气My pleasure./ You are welcome./ Not at all.4、我明白了。

I see. /I got it. / I understand.5、我不明白。

I don 't understand/I can 'f t ollow you.6、您可以再说一遍吗？Pardon? /I beg your pardon /Can you say it again?7、没问题No problem. /All right.8、这边请。

This way ,please.9、请您先走/请跟我来After you. /Please follow me.10、这是您的吗？Is this yours?11、给您。

Here you are.12、祝您旅途愉快。

I hope you have a good/nice trip.13、您好，我可以为您做什么？Hello, what can I do for you? /May I help you?14、对不起，我的英文不太好，请您讲慢点好吗？I 'm sorry. My English is poor. Could you please speak more slowly?15、对不起，我听不懂您的问题，请稍等，我请其他员工为您服务。

Sorry, I can un'de t rstand/follow you. Wait a moment please, I will ask others to help you.16、请您稍等一下好吗？Would you please wait fora moment?17、对不起，让您久等了。

航空地面服务人员实用英语分享（一）A: airplane飞机| airport机场| airliner班机| airline航空公司airport terminal机场候机楼| airport fee机场费进站| arrivals（进港。

到达）arriving from来自------ | 航空公司汽车服务处airline coach serviceactual time实际时间| aircraft crew、air crew机务人员| airport bus机场巴士air hostess、stewardess空中小姐| air terminal航空集散站air-sickness bag晕机袋| air terminal候机室| armrest扶手arrival time到达时间|B: baggage cart行李车| bus; coach service公共汽车| boarding登机| bank银行boarding pass(card)登机牌| bar酒吧| Business Class商务客舱baggage claim area行李领取处| by air、by plane乘飞机baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员| boarding check登机牌C: carrier乘运人（公司）| class(fare basis) 座舱等级| customs海关check-in登机手续| cash付款处| coach pick-u point大轿车乘车点car hire旅客自己驾车| coffee shop咖啡馆| checked baggage托运的行李currency declaration货币申报| customs service area海关申报处Can I put my baggage here?我能将手提行李放在这儿吗？Could you change my seat, please?是否可替我更换座位？Could you tell me how to fill？请告诉我如何填写这张表格？check in办理登机手续| checkout办理离开手续| channel通道certificate of vaccination预防接种证书| customs formalities报关单customs declaration form报关单| customs procedure海关手续civil、interior国内| Could u please repeat that?请求对方再说一次currency exchange shop外币兑换店| carry-on baggage随身行李D: domestic airport国内机场| date起飞日期| domestic departure国内航班出站duty-free免税店| departure lounge候机室| departure to前往------ | delayed延误departure time起飞时间| downstairs由此下楼| departures出站、出港、离开Domestic Flight | Do you have anything to declare?国内班机您有任何东西要申报吗？Do you have Chinese Newspaper?你有中文报纸吗？| dutiable articles税物件delay航班误点| departure time起飞时间| Dialogue对话E: exit出口机票| endorsement/restrictions指限定条件| Economy Class经济舱Excuse me, where is the baggage claim area?对不起，哪里是行李提领区？earplug耳塞| eye-mask 眼罩| emergency exit紧急出口| exchange rate汇率F: flight no航班号| from起点城市| FL T No(flight number)航班号First Class头等舱| Flight Number班机号码| flight schedule航班时间表first class 一等舱G: gate ;departure gate登机口| greeting arriving迎宾处| goods to declare报关物品H: hotel;reservation订旅馆| How much is airfare?机票多少钱？How much longer does it take to get to Honolulu ?还要多久到达檀香山？How long are you going to stay in America?您要在美国待多久？health certificate健康证明| headset plug耳机插头I: international airport国际机场| international terminal国际候机楼international departure国际航班出港| international passengers国际航班旅客中转I feel cool, may I have a blanket?请给我一条毯子好吗？| International Flight国际航班in入口| I’d like to reconfirm my plane reservation please.我想要确认我预订的机位。

空中乘务员口语随着航空业的快速发展，空中乘务员作为航空公司与乘客之间的桥梁，扮演着极其重要的角色。

他们需要具备良好的口语能力，能够用流利而地道的英语与乘客进行有效的沟通。

本文将介绍一些空中乘务员在工作中常用的口语表达方式。

1. 问候与欢迎在乘客登机前，空中乘务员通常会用以下口语表达方式来问候与欢迎乘客：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。

）- How are you today?（您今天好吗？）- Thank you for choosing our airline.（感谢您选择我们的航空公司。

）2. 安全说明安全说明是空中乘务员工作中最重要的一部分。

以下口语表达可用于向乘客介绍安全注意事项：- Ladies and gentlemen, welcome onboard. Please pay attention to the safety demonstration.（女士们先生们，欢迎登机。

请注意安全演示。

）- In the event of an emergency, please remain calm and follow the crew's instructions.（在紧急情况下，请保持冷静并遵循机组人员的指示。

）- Fasten your seat belt and make sure it is securely fastened low across your hips.（请系好安全带，并确保它低垂地紧固在你的腰部。

）- Oxygen masks will drop down from the overhead compartments. Pull the mask down to start the flow of oxygen before assisting others.（氧气面罩将从上方行李舱掉下来。

服务英语常用情景对语一、机场Airport一）常用语句1、Where can I make a flight?在哪里可以预定机位？2、I’d like to make reservations for three to Chicago.我想预定到芝加哥的三个位子。

3、I want to fly economy class.我要经济客舱。

4、Will I have to reconfirm this reservation?订位必须再确认吗？5、Excuse me, is this the bus to the airport?对不起，这是往机场的巴士吗？6、Where do I board the airport bus?要到哪里搭机场巴士？7、Where is the checkin counter for British Airways?英国航空公司的报到柜台在哪里？8、Where is the boarding gate?几号门登机？9、I have these suitcases to check.我这些行李要交运。

10、Will the flight be departing on time?飞机准点起飞吗？二）对话A: Do you have direct flight to New Zealand?你们有没有直飞新西兰的航班？B: Sorry, we don’t. but I think you can fly on northwest 212 to tokyo and then havea connecting flight on japan airline 123 to Auckland. And it is the most economicalflight, just USD 580.对不起，我们没有直飞航班。

但你可以乘坐西北航空公司212航班到东京，转乘日本航空公司的123班机到达奥克兰。

以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。

）- Thank you for choosing our airline.（感谢选择我们的航空公司。

）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。

）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。

）- Your life jacket is located under your seat.（您的救生衣放在座位下方。

）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。

）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。

）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。

常用空乘词汇：boarding check 登机牌plane ticket 飞机票ramp 扶梯first class 头等舱conomy class,tourist class 经济舱air route,air line 航线to take off,take－off 起飞landing 着陆International Flight 国际班机Domestic Flight 国内班机常用空乘句子：Morning,madam(Sir).Welcome board!早上好，女士(先生)。

欢迎登机!May I see your boarding pass?请出示您的登机牌。

You should take your assigned seat,for the plane must keep its balance when it takes off.为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。

Follow me, please. Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。

Excuse me for a second, I’ll check.请稍等一下，我查查看。

The plane is about to take off. Please don”t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。

We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.对不起，由于本机场天气状况不好，我们的航班将被延误。

我们要等到天气条件好转才能起飞。

人员各场合常用英语语句一、服务service 1.would you like anything to drink first?您想先喝点什么?2.here is today''s menu．what would you like to have?这是今天的菜单，你想吃些什么?3.hank you for waiting sir．here you are．anything more?谢谢，让您久等了。

这是您的饭和咖啡，还要点什么?4.how about the sweet?甜食要不要?5.may i clear up your table now?现在可以收拾您的桌子吗?6.are you going to study there or just for sight seeing?你是去学习还是只去旅游?7.the flight has been delayed because of bad weather．由于天气恶劣，航班已经延误。

8.we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。

9.our plane is bumping hard．please keep your seat belt fastened。

我们的得厉害，请系好安全带。

10.Would you like to read these news papers or magazines?您想看这些报纸或杂志吗?二、起飞前before take-off 1. morning, madam（sir）. welcome board!早上好，女士（先生）。

欢迎登机！2. may i introduce myself, i''m ___, the chief purser ofthis flight.请允许自我介绍。

空乘常用语一、乘客与飞机工作人员international passenger国际旅客domestic passenger国内旅客connecting passenger转机旅客transit passenger过境旅客stand-by候补旅客no-show误机者unaccompanied passenger无人陪伴儿童handicapped passenger残疾旅客departing passenger出港旅客arriving passenger进港旅客flight crew机组人员captain机长pilot飞行员copilot副驾驶员flight engineer飞行机械师stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward男乘务员purser/chief attendant乘务长chief purser主任乘务长air crew空勤人员ground crew地勤人员ground service staff地面服务人员navigtor领航员Main Facilities in the Airport 二、机场主要设备aerodrome/airport飞机场alternate airfield备用机场control tower管制塔台hangar机库fuel farm油库emergency service 急救站localizer航向信标台/定位信标weather office气象站runway跑道taxiway滑行道parking bay停车位置maintenance area 维修区terminal departure building机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck送客台domestic departure lobby国内线出港候机厅coffee shop咖啡室special waiting room特别休息室quarantine检疫Customs海关emigration control出境检查snack bar快餐部automatic door自动出入门arrival lounge到达大厅departure lounge离港大厅transit lounge过站大厅telephone/telegram/fax room电话/电报/传真间stand-by ticket counter 补票处flight information board 航班显示板check-in counter办理登机手续柜台transfer correspondence 中转柜台carousel旋转行李传送带public address广播室dispatch office签派室police office机场公安局（警察局）boby temperature scanner 体温检测仪medical centre医疗中心escalator自动扶梯elevator（升降式）电梯moving/automatic walkway 自动步道air bridgeairport fire service机场消防队catering department配餐供应部门duty-free shop免税商店airtel/airport hotel机场宾馆VIP room贵宾室main lobby主厅freight building/cargo centre 货运大厦/security centre保安中心imports shop进口商品店entrance入口passenger route旅客通道boarding gate No.18第18号登机桥boarding gate besides No.16 第16号以外登机桥inＦＯＲＭation counter/office问询处lavatory卫生间international arrival building 国际航班到达大厦taxi stand出租汽车站demestic connection counter 国内线联运柜台exit出口hotel and limousine service 旅馆及机场交通服务处limousine stand机场交通车站waiting room休息室exchange and tax payment 兑换及付税Customs personnel海关人员Customs inspection counter 海关检查柜台baggage claim area行李认领区immigration control入境检查plant quarantine植物检疫animal quarantine动物检疫connection counter联运柜台arrival lobby入境旅客休息室security counter安检柜台security check station安全检查站三、A passenger doesn’t take the seat assigned him. ）S:Excuse mesir.May I see your boarding pass?P1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I’ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Wouldit be possible for me to sit here?S:I appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balancefor the aircraft when it takes off.Would you please go back to your assigned seat for the time being?After it takes off ，you may return to this seat.p1:OK，I see....p2:Excuse me，Miss.Do you mind if I ask you a question?S:Go ahead.P2:The man over there is a friend of mine.I wonder if I could sit next to him.S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me，please.May I trouble you，Miss?The man over there woule like to sit together with the passenger here.Would you be kindenough to change to another seat?P3:OK，no problem.S:Thank you，Miss.p2:Thanks a lot.S:You’re **.四、常用句子1、Would you like to read these news papers or magazines? 您想看这些报纸或杂志吗2、Would you like anything to drink first?您想先喝点什么3、Here is today’s menu．what would you like to have?这是今天的菜单，你想吃些什么4、Thank you for waiting sirHere you are．Anything more?谢谢，让您久等了。

民航服务人员英语口语1. Greetings and IntroductionHello and welcome aboard! My name is [Name] and I will be your flight attendant today.2. Safety AnnouncementsLadies and gentlemen, please pay attention to the following safety announcements. In the unlikely event of an emergency, the nearest exit may be behind you. Please take a moment to locate the emergency exits.3. In-Flight ServicesWe will be offering a complimentary beverage and snack service on this flight. If you have any dietary restrictions or allergies, please let us know.4. Assistance with LuggageMay I assist you with your carry-on luggage? Please let me know if you need any help storing your luggage in the overhead compartments.5. Flight UpdatesLadies and gentlemen, we are currently flying at an altitude of [Altitude] and our estimated time of arrival is [ETA]. We will keep you updated throughout the flight.6. Arrival AnnouncementsLadies and gentlemen, we have begun our descent into [Destination]. Please make sure your seatbelts are securely fastened and your tray tables are stowed.7. Thank You and GoodbyeThank you for choosing [Airline] for your travel needs. We hope you had a comfortable flight and look forward to seeing you again soon. Goodbye!。

航空服务人员日常专业用语（一）发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次1、欢迎您乘坐南航班机。

It’s nice to have you aborad China Southern Airlines.2、请出示您的登机牌。

May I see your boarding pass?3、我来为您引座。

I’ll show you your seat.4、请随我来。

Follow me,please.5、我帮您拿行李好吗？May I help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。

You should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。

This one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。

Please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。

It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。

Please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。

You may not leave the baggage here.The aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。

The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。