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空姐常用英语口语空姐经常要接触不同国家的人，英语口语肯定少不了的，下面整理了一些空姐常用英语口语，欢迎大家阅读！空乘英语——起飞前(before take-off)1. Morning， madam(sir)。
Welcome aboard!早上好，女士(先生)。
欢迎登机!2. May i introduce myself， I'm ___， the chief purser of this flight.请允许自我介绍。
我叫___，本次航班的`乘主任务长。
3. Morning，sir. Welcome aboard. business class or economy?早上好，先生。
欢迎登机。
坐公务还是经济舱?4. Follow me， please. Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
5. An aisle seat on the left side —— here you are， sir.是左边靠走廊座位——这是您的座位。
6. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7. Excuse me for a second， I'll check.请稍等一下，我查查看。
8. The plane is about to take off. please don't walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
9. You know the weather in hongkong is not so good. It has been delayed.你知道香港的天气不太好，飞机延误了。
空中乘务员口语随着航空业的快速发展，空中乘务员作为航空公司与乘客之间的桥梁，扮演着极其重要的角色。
他们需要具备良好的口语能力，能够用流利而地道的英语与乘客进行有效的沟通。
本文将介绍一些空中乘务员在工作中常用的口语表达方式。
1. 问候与欢迎在乘客登机前，空中乘务员通常会用以下口语表达方式来问候与欢迎乘客：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- How are you today?（您今天好吗？）- Thank you for choosing our airline.（感谢您选择我们的航空公司。
）2. 安全说明安全说明是空中乘务员工作中最重要的一部分。
以下口语表达可用于向乘客介绍安全注意事项：- Ladies and gentlemen, welcome onboard. Please pay attention to the safety demonstration.（女士们先生们，欢迎登机。
请注意安全演示。
）- In the event of an emergency, please remain calm and follow the crew's instructions.（在紧急情况下，请保持冷静并遵循机组人员的指示。
）- Fasten your seat belt and make sure it is securely fastened low across your hips.（请系好安全带，并确保它低垂地紧固在你的腰部。
）- Oxygen masks will drop down from the overhead compartments. Pull the mask down to start the flow of oxygen before assisting others.（氧气面罩将从上方行李舱掉下来。
空姐空乘口语CONVERSATIONS 会话（A=Applicant I=Interviewer）Dialogue 1I: What made you decide on this type of occupation?A: Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky s ome day. Now, I think the day has come. My dream will come true. And I like travellingvery much and I enjoy working with people.I: Can you make yourself understood in English without too much difficulty?A: Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training las t month.I: Do you know what the responsibilities are for a stewardess?A: The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.I: Are you in good health?A: I just had a complete physical examination and I am in top condition.I: Have you had any nursing experience?A: Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I: How tall are you? What about your eyesight?A: My height is one meter and sixty-eight centimeters. I never had any vision problems.I: What would you say are your strengths and weaknesses?A: One of my strengths is my friendliness and open-minded attitude and also I think I have a war m personality. But sometimes, I find it is hard to tell others when I don’t like what they are doing. I: If a passenger can’t understand what you say, what should you do?A: I will try to speak in another language or I will try my best to use gestures and draw pictures. I: 什么原因使你决定投身这个行业呢？A: 哦，说真的，我非常喜欢蓝天。
民航旅客服务英语PartⅠ:Basic Sentences 常用句型1. Good morning.早晨好。
Welcome to China欢迎来中国。
Good-bye. Have a time.再见，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3. Please come in.请进。
Please have a look请看看。
Please sit down.请坐。
This way please.请走这边。
4. Thank you for your cooperation感谢您合作。
Never mind.不用谢。
5. Would you please back off a little?请向后退一下。
Please be in order, one by one.请按顺序，一个接一个。
6. After you.请您先走。
I am sorry.对不起。
I am sorry to have kept you waiting so long.让您久等。
7. Do you understand?您明白了吗？I see.我懂了。
I don’t understand.我不明白。
Excuse me .打扰了。
8. We are waiting for the weather to improve.我们正在等待天气好转。
We’ll keep you in ｆｏｒｍed.我们将随时通知您。
9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。
11. Your reservation is already in the standby list.您的订位已经在候补名单了里。
机场空乘服务实用英语对话及词汇英语作为一门国际通用语,在21世纪已经向着多元化、多功能化的方向发展。
店铺整理了机场空乘服务实用英语，欢迎阅读!机场空乘服务实用英语一航班相关Flight Number, Flight No. 航班号Gate 登机口North 北South 南East 东West 西Level 1 第一层(楼)Level 2 第二层(楼)Level 3 第三层 (楼)Shuttle 机场小巴Baggage Claim 行李认领Connecting flights counter 转机服务台Boarding Pass 登机牌Exit 出口Emergency Exit 紧急出口(只用作紧急状况时)Terminal 机场终端出口Telephone 电话Northwest Airlines 美西北航空公司Restroom 洗手间Men's 男洗手间Gentleman 男洗手间Women's 女洗手间Ladies女洗手间Airport 机场Air China 中国国航Air Ticket 飞机票Arrival 抵达Belt 带, 传送带Date 日期Time 时间Departure 出发Domestic 国内Take off 起飞Customer 顾客, 乘客Elevator, Lift 电梯Employee Only 只限工作人员进入Information 信息Information Center 问讯处International 国际No Entry 勿进No Smoking 严禁吸烟China 中国Chinese 中国人Customs 海关机场空乘服务实用英语二AExcuse me, sir. What would you like to eat, Chinese food or western food?打扰一下，先生您要点什么，中餐还是西餐?BI'd like to have Chinese food.我要中餐。
空中乘务员英语面试（Flight attendant Englishinterview）空中乘务员英语面试(Flight attendant English interview) 基本句型表达基本表达式1)是什么使你决定选择这个职业,什么原因使你决定投身这个行业呢,2)我非常喜欢旅游，喜欢和人一起工作。
我非常喜欢旅游，喜欢和人打交道。
3)空中小姐的主要职责是让乘客在飞行中放松愉快。
主要的职责就是让乘客在飞行中能放松、快乐。
4)我最优秀的品质之一是待人友好，态度豁达。
我的优点之一就是待人非常友好、开朗。
5)我很宽容别人，别人告诉我这是我的长处之一。
我待人宽容，别人都说这是我的优点。
6)你认为什么是空姐的主要特征,你认为对空姐来说，主要应该具备的品质是什么,7)我会给他或她基本的急救，并要求我的同伴呼吁援助在同一时间内。
我会为他/她做基本的急救护理，同时让同伴寻求援助。
对话会话(a =申请人I =面试官)对话1我:是什么让你决定选择这个职业,答:哦，实话告诉你，我爱的天空。
我还是个小孩子的时候，就曾想象将来某一天能飞上蓝天。
现在，我觉得这一天终于来了。
我的梦想会成真。
而且我非常喜欢旅游，我喜欢与人共事。
你能用英语把自己的意思说清楚吗,答:是的，我想我的英语很流利。
上个月我拿到了中级英语培训证书。
你知道空姐的责任是什么吗,答:空中小姐的主要职责是让乘客在飞行中放松愉快。
良好的服务也很重要。
你身体好吗,我刚刚做了一次全面的体检，身体状况很好。
你有护理经验吗,是的，我有两年的护理经验，现在我在一家医院当护士。
我:你多高,你的视力如何,答:我的身高是一米六十八厘米。
我从来没有视力问题。
我:你认为你的优点和缺点是什么,我的优点之一是待人友善，态度开朗，而且我觉得我性格温和。
但有时候，我发现很难告诉别人我不喜欢他们在做什么。
乘客如果听不懂你说的话，你该怎么办,我会试着用另一种语言说，或者我会尽量使用手势和画画。
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
1．Good morning. Welcome aboard!早上好，欢迎登机！2．Excuse me. May I see your boarding pass?对不起，能看一下您的登机牌吗？3．What’s your seat number?您的座位号是多少？4．I’m afraid you are in the wrong seat.恐怕您坐错了座位。
5．May I help you with your bag?我能帮您提行李吗？6．Please carry your bag and follow me.请提着行李跟我来。
7．I’m afraid you’ll have to stow your bag under the seat in front of you.恐怕您要将行李放您前排的座椅下面。
8．You may adjust your seat back by pressing the button on the arm of your seat.您可以通过座椅扶手的按钮来调节座椅靠背。
9．If there’s anything we can do for you, just press the call button.如有任何需要，请按呼唤铃。
10．Y our hot towel/wet towel, madam/sir.请您用热毛巾/湿纸巾，女士/先生。
11．T here are toilets in the front and rear of the cabin.客舱的前面和后面都有洗手间。
12．L avatory is not allowed to use during take-off.飞机起飞期间，洗手间禁止使用。
13．-Do you speak English?-Yes, I speak a little English.-您说英语吗？-是的，说一点点。
14．-How long does our flight take?-Our flight takes three hours.-我们要飞多久？-我们的空中飞行时间为3小时。
民航服务人员英语口语1. Greetings and IntroductionHello and welcome aboard! My name is [Name] and I will be your flight attendant today.2. Safety AnnouncementsLadies and gentlemen, please pay attention to the following safety announcements. In the unlikely event of an emergency, the nearest exit may be behind you. Please take a moment to locate the emergency exits.3. In-Flight ServicesWe will be offering a complimentary beverage and snack service on this flight. If you have any dietary restrictions or allergies, please let us know.4. Assistance with LuggageMay I assist you with your carry-on luggage? Please let me know if you need any help storing your luggage in the overhead compartments.5. Flight UpdatesLadies and gentlemen, we are currently flying at an altitude of [Altitude] and our estimated time of arrival is [ETA]. We will keep you updated throughout the flight.6. Arrival AnnouncementsLadies and gentlemen, we have begun our descent into [Destination]. Please make sure your seatbelts are securely fastened and your tray tables are stowed.7. Thank You and GoodbyeThank you for choosing [Airline] for your travel needs. We hope you had a comfortable flight and look forward to seeing you again soon. Goodbye!。
Part One : Self-introductionGood morning, class! I am very happy to see all of you at the beginning of this term. From now on, I will be your oral English teacher. That is my great honor! Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking.Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right? You can also call me sammi. You can see, I am still young lady, righ? And we are all young people, I can communicate with you easily for there are not many generation gaps between us. Right? Although I am young, I am not a green hand for teaching. I have several year teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition. To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together.Ok. who is monitor? And who is in charge of this course?Well, during the 10-minute break, I will ask you for the name list and the ways of contact.By the way, I ‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates.……Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly.What do you think of this book?What is your expectation of this course?Do you have any suggestions for this course or for me?In this way, I hope I can let you know you do be the hosts of the class, but not me, the teacher. Once again, I should mention that, as a teacher, I am just the guide to help you. You, everybody is the center.……Ok. Thank you so much for giving me so many requirements. I will arrange them and make my efforts to satisfy you.Do you have any New Term Resolutions?(When you want to do sth or at the beginning of a term or a year, you should have a plan in your mind. That will remind you what you should do during the whole term or during the whole year.)1.sleep and get up regularly everyday2.learn to cook3. read more good books4.find a dream job5.get the scholarship6.travel sp./ have a trip once a year民航乘务英语会话Lecture 1 IntroductionI 接待客人的四种基本英语会话句型May I ~ ? (我可以~ 吗？)Could you ~ ? (我可以~ 吗？)Would you ~ ? (您愿意 ~ 吗？)Shall I ~ ? (我可以 ~ 吗？)1.自己想做某事时，用 May I ~ ?May I have your name, please? 请问贵姓？May I have your check-out time, please? 请问您什么时候要结账退房May I see your passport, please? 请让我看看您的护照，好吗？May I know your nationality, please? 请问您的国籍？2.有求于客人时，用Could you ~ ?Could you fill out the form, please?请填写这张表格好吗？Could you write that down, please? 请写下来好吗？Could you draft the telegram, please? 请拟好电报的草稿好吗？Could you hold the line, please? 请不要挂断电话好吗？3.询问客人的喜好或意愿时，用Would you ~ ?Would you like + N. ?Would you like + to do sth. ?Would you mind + doing sth. ?Eg: Would you like tea or coffee? 你要茶还是咖啡？Would you like to take a taxi? 您要不要搭计程车？Would you mind filling out this form?您介意填这张表吗？疑问词 + would you like to do sth. ?疑问词 + would you do sth. ?（用于询问客人的希望）Eg: When would you like to have dinner?您想何时用餐？Where would you like to have dinner?您想在哪里用餐？Who would you like to contact? 您想和谁联络？Why would you like to visit Wuhan? 您为什么想游览武汉？Which kind of room would you prefer? 您喜欢哪一种房间？How would you like to settle your bill? 您想用什么方式付账？How long would you like to stay? 您要停留多久？4.提供建议或者服务给客人的时候，用Shall I ~ ? / Would you like me to do ~ ？Shall I make the resercation for you?要我替您订房间吗？Shall I open/ draw the curtains?要我把窗帘打开/拉上吗？Shall I draw you a map?要我画张地图给您吗？II 打招呼Good morning, ~ . （早上好）Good afternoon, ~ . （下午好，12时以后）Good evening, ~ . （下午6时以后）Eg: Good afternoon, sir. Welcome to Yangtze Hotel.Good evening, madam. May I help you?Good morning, sir. Are you checking out?先生，早安，您要结账吗？在电话的对答中，可以在后面直接加上公司名或部门名称，如：Good morning, sir. This is Air China Booking Office. May I help you?III 回答1.肯定的回答在与客人对话的过程中，有时候必须随声附和表示认同：I see, sir.有时候必须确认客人所说的话：Certainly, sir.2.要拒绝客人所求时，在没有办法符合客人的要求，而想加以拒绝的时候，不可以直接说No, 而应该用以下的说法，并在其后加上理由说明。
