饭店英语专科期末试卷

四川托普信息技术职业学院2010-2011学年度第二学期期末考试2010级《酒店英语》课程（A）卷_________系________专业______班学号______________姓名__________一、二、三、四、五、________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ _______________________________________________________________第 1 页共 3 页四川托普信息技术职业学院2010-2011学年度第二学期期末考试2010级《酒店英语》课程（A）卷________系_______专业______班学号_____________姓名__________一、Oral Examinations 50%Attention: This part has been finished during the classes, so examinees could start the test from part 2二、Translate the following words and expressions into English. 10%1.礼宾部2.餐饮部3.住店客人4.未预定客人5.套房6.豪华大床间7.洗衣服务8.旅行支票9.包间10.行李房三、Choose the best answer for the following questions based on reading the dialogue.10%Serving a Chinese Style DinnerMike goes to a Chinese style restaurant with Peter, his exhibitor.Staff: Good evening, sir. Do you have a reservation?Mike: Y es we do, in the name of Marshall.Staff: Ah yes, a table for 2 at 8:30. Would you like a drink in the bar first?Mike: Em, no, thanks. I think we’ll go straight to the table. Staff: Fine. Can I take your coats?Peter: Thank you.Staff: We have over fifty specials today. A waiter will come and help you in a moment.Mike: Shall we order an aperitif? What would you like, Peter?Peter: Em, sherry for me, please.Mike: Waiter, a sherry and a bottle of Maotai, please.Waiter: So, have you enjoyed your time in Shanghai, Peter?Peter: V ery much. It’s been great. I haven’t stopped for a minute!Mike: Really?Peter: Hello, waiter, will you show me how to use chopsticks?Waiter: Certainly, sir…And here is the sherry and a bottle of Maotai you ordered.Peter: I heard a lot about the brand, but I never tried any. Can you tell us what it is?Mike: Maotai is well-known liquor in the world. It’s produced in Guizhou Province, China. It never goes to the head. Y ou might like it.Peter: In fact, the exhibition was a great success. Let me propose a toast to our success. Ganbei!Mike: Y eah, it was brilliant. Cheers!Waiter: Er, can I get you anything else, sir?Mike: No, no, thank you. Just the bill, please.Peter: That Maotai was very good! Thank you very much for inviting me.Mike: It’s my pleasure. Here’s to a long and fruitful partnership!Peter: Thanks and see you back in New Y ork next year, I hope!Questions:1.What do the customers do when they arrive?( )a.They have a drink at the bar.b.They ask to go straight to their table.c.They ask the waiter to take their coats.d.They go to the kitchen to meet the chef.2.How many specials do they have?( )a.Thirtyb.Eightc.Fiftyd.fifteen3.what kind of aperitif did Peter order?( )a.A fin and tonicb.A pint of shandyc.A glass of sherryd.A glass of red wine4.Who asked for the bill?( )a.Peterb.Natalie第 2 页共 3 页c.The waiterd.Mike四、Decide whether the following statements are true or false based on reading dialogue.10%Dialogue: Signing Up on the PhoneStaff: Shanghai Galaxy Exhibition Company. How can I help you?Customer: I’d like to sign up for the City Garden Expo.Staff: Have you received our registration form we sent you ?Customer: Y es, we’ve just got it. But I want to do it a little bit sooner. Can I sign up on the phone?Staff: Of course, you can; but we won’t assign you the booth number until we receive your registration fees.Customer: That’s understood. I’d like to go ahead with the reservation.Staff: Which do you prefer, a stand on the ground floor or on the second floor?Customer: Do the prices depend on the location?Staff: The ground floor is a better choice so it is more expensive. But if you choose a stand on the second floor, you’ll get and extra space of 3 square meters free of charge.Customer: Then a stand on the second floor.Staff: OK. By the way, do you wish to book on-site ads?Customer: I think we need a double colored balloon scroll.Staff: No problem, sir. Well, you have reserved a standard booth on the second floor which costs RMB 12,000 Y uan, and a balloon on-site ads which costs RMB 1,600 Y uan. The total comes to RMB 13,600 Y uan.Customer: That’s right.Staff: May I have your credit card number?Customer: It is my V isa card. The number is 8643-1999-3028; the expiration date is 12/31/2010.Staff: Thanks. I’ll send you a letter to confirm your reservation soon. Anything else we can do for you? Customer: I suppose not. Thank you very much. Goodbye.Staff: Thanks for calling. Goodbye.Quickies: T rue or false1.( )The exhibitor would like to send a registration form to register for the City Garden Expo.2.( )The exhibitor has sent registration fees to the exhibition organizer.3.( )The clerk gives the details about the exhibit booths over the phone to help with the signingup.4.( )The exhibitor gives his bank account number to remit the registration fees to the exhibitorganizer.5.( )The clerk will give Mr. Robert his booth number upon receiving his money. 五、Write out a notice based on the following Chinese prompts.20%假设你是一家五星级酒店的客户服务部经理。