体验商务英语综合教程3第二版答案整理版.ppt

Reading
A successful organization
C Which of these statements are true? Correct the false ones.
1 Everyone has their own office. false 2 Liisa Joronen believes cleaners can feel good
2 Which people in your organization have their own office? Do they have their own office because of a) seniority; b) a need for confidentiality; c) the type of work they do?
Reading SOL Cleaning Services provides services throughout A successful Finland and in Estonia, Latvia and Russia. We offer our organization clients a centralized package comprising most
3 Unit
Organization
‘How many people work in your office? About half.’
Starting up 1 Would you like to work in the building in the photo below? Explain why or why not.
important. true 6 SOL thinks measuring performance restricts

3 Airlines can do little to improve air quality. false
4 Travelers are using new technology to express
their dissatisfaction with airlines. true
5 Airlines have taken no action to address travelers’ concerns. false
1 subway 2 city centre 3 carry-on baggage 4 one way 5 return 6 freeway 7 rest room 8 elevator 9 coach class 10 timetable 11 car park a) motorway b) lift c) public toilet d) schedule e) economy class f ) single g) parking lot h) underground i) hand luggage j) round trip k) downtown
Unit
2 Travel
‘He travels fastest who travels alone.’
Starting up
A Answer these questions individually. Then compare your answers with a partner.
1 How often do you travel by air, rail, road and sea? 2 What do you enjoy about traveling? What don’t you enjoy?

Starting up
Which of these irritate you most?
Vocabulary A Match the words and phrases below which have
British and
the same meaning. For each pair decide which is
a) motorway b) lift c) public toilet d) schedule e) economy class f ) single g) parking lot h) underground i) hand luggage j) round trip k) downtown
Vocabulary
quality √
harm irritability
criticize dissatisfaction
Language review
Talking about future
plans
Useful ways to talk about the future
• Use ‘will + verb’ to express a voluntary action or promise
Listening
Business traveler’s priorities
C Listen to the second part of the interview and list the best and worst travel experiences that Stephanie describes.
Worst: ‘things out of your control’ such as bad accommodation and delayed or cancelled flights.

important. true 6 SOL thinks measuring performance restricts
freedom. false 7 Every month Liisa Joronen measures each
team’s performance. false 8 All the information is stored in filing cabinets. false
3 What does SOL do? It’s a cleaning company.
Reading B Read the article and match the headings below to
A successful
paragraphs 2, 3, 4, 5 and 6.
organization
head office company car graduation ceremony 3 phrases with of
Director of Communications sales of last month 4 compound nouns forming one word
boardroom businessman notebook airshow
1 Stock levels have been low for two weeks now. - warehouse
2 Can you e-mail these sales figures through to head office as soon as possible? branch/outlet
Vocabulary Listen to the comments from different places in the Company organization and write them down. Then match them structure to the places in Ex A.

2 Unit Travel
‘He travels fastest who travels alone.’
Starting up A Answer these questions individually. Then
compare your answers with a partner.
1 How often do you travel by air, rail, road and sea? 2 What do you enjoy about traveling? What don’t you
Starting up
Which of these irritate you most?
Vocabulary A Match the words and phrases below which have
British and
the same meaning. For each pair decide which is
Listening A Stephanie Taylor is a businesswoman who travels
Business
regularly as part of her job. Listen to the first part
traveler’s
of the interview and choose the three priorities she
priorities
mentions from the list below.
• Good organization √
• Regular transport
• Balancing cost with
American English

1 not enough leg ...r.o...o..m..... available 2 lost or delayed ..l.u..g..g..a..g..e.. 3 long .q..u..e..u..e..s.. at check-in 4 poor quality .....f.o..o..d....... and drink 5 no baggage .t.r.o...l.l.e..y..s.. 6 overbooking of ....s..e..a..t.s...... 7 flight delays and ..c..a..n..c..e..l.l.a..t.i..o..n..s.... 8 ...j.e..t...- lag
a) motorway b) lift c) public toilet d) schedule e) economy class f ) single g) parking lot h) underground i) hand luggage j) round trip k) downtown
Vocabulary
Listening A Stephanie Taylor is a businesswoman who travels
Business
regularly as part of her job. Listen to the first paew and choose the three priorities she
2 Unit Travel
‘He travels fastest who travels alone.’
Starting up A Answer these questions individually. Then

a) motorway b) lift c) public toilet d) schedule e) economy class f ) single g) parking lot h) underground i) hand luggage j) round trip k) downtown
Vocabulary
Starting up
Which of these irritate you most?
Vocabulary A Match the words and phrases below which have
British and
the same meaning. For each pair decide which is
British and American English
B Work in pairs. Use words ocise A to complete the text below.
My last overseas business trip was a nightmare from start to finish. First of all there was a delay on the way to the airport as there was an accident on the __fr_e_e_w_a_y___. When I got there I found the lower level of the airport p__a_rk_i_n_g_l_o_t_ was flooded. Next my _c_a_r_r_y_-o_n__lu_g__g_a_g_e_ was too big and heavy so I had to check it in. When we arrived the __s_u_b_w_a_y__ was closed and there were no cabs at all. After a long time trying to read the __s_c_h_e_d_u_le___ and waiting for forty minutes, we finally got a bus _d__o_w_n_t_o_w_n__ and found the hotel, but the __e_le_v_a_t_o_r__ wasn’t working and our rooms were on the fifth floor.

2 Unit Travel
Evaluation only. ted with Aspose.Slides for .NET 3.5 Client Profile 5.2
Copyright 2004-2011 Aspose Pty Ltd.
‘He travels fastest who travels alone.’
Copyrigwhetre2n0o 0ca4bs-2at0al1l.1AftAersaploongsteimePtrtyyingLtotdre.ad the
the following list of things which irritate people when flying.
seats trolleys queues luggage room cancellations food jet
1 not enough leg ...r.o...o..m..... available
My last overseas business trip was a nightmare from
start to finish. First of all there was a delay on the way to
the airport as there was an accident on the __fr_e_e_w_a_y___.
Vocabulary A Match the words and phrases beloh and
the same meaning. For each pair decide which is
American English
British English and which is American English.

Vocabulary A Match these word partnerships to their meanings.
Brand management
BRAND
a) the name given to a product
1 loyalty 2 image by the company that makes it b) using an existing name on another type of product c) the ideas and beliefs people have about a brand d) the tendency to always buy a particular brand e) how familiar people are with a brand
Listening Why brands matter?
A Sandra Greaves is a consultant at Wolff-Olins, a leading international brand consultancy based in London. She talks about why we need brands. Listen and complete these extracts. 1 Brands are all about __________________. trust
1 What was the company? Orange
2 What is its business sector?
Mobile phones 3 What advice did they receive? Not to call the service Microtel, but to create something completely new, based on the idea of optimism.

priorities
mentions from the list below.
• Good organization √
• Regular transport
• Balancing cost with
comfort √
• Easy booking
• Being patient √
• Airline food
Air rage 1 What was your worst experience when traveling by air? 2 Why do some people get angry when they are traveling on a plane?
Reading B Now read the article. Which of these statements
but I think more hotels will provide ……fa…c…ilit…ie…s … for
business people … perhaps some …s…pe…ci…fic... facilities
for …bu…si…ne…ss…w…om…e…n
Reading A Answer these questions before you read the article.
Worst: ‘things out of your control’ such as bad accommodation and delayed or cancelled flights.
Listening
Business traveler’s priorities
E Listen to what Stephanie says about future business travel and complete her prediction below.

Air rage
rage in the article?
1 poor service √ 2 flights not leaving on time √
3 poor quality of food
4 too many passengers on a plane √
5 not feeling safe
6 people drinking alcohol √ 7 poor air quality √
8 noisy passengers
9 not being able to smoke
10 not enough cabin crew √
Reading D Which of the following words from the article have a
but I think more hotels will provide ……fa…c…ilit…ie…s … for
business people … perhaps some …s…pe…ci…fic... facilities
for …bu…si…ne…ss…w…om…e…n
Reading A Answer these questions before you read the article.
a) motorway b) lift c) public toilet d) schedule e) economy class f ) single g) parking lot h) underground i) hand luggage j) round trip k) downtown
Vocabulary
Air rage
negative meaning? Use a good dictionary to help you.

6 people drinking alcohol √ 7 poor air quality √
8 noisy passengers
9 not being able to smoke
10 not enough cabin crew √
Reading D Which of the following words from the article have a
B Why does Stephanie think it is still important for businesspeople to travel regularly?
‘it’s particularly important to establish good faceto-face relations with colleagues or with customers.’
American English
British English and which is American English.
1 subway 2 city centre 3 carry-on baggage 4 one way 5 return 6 freeway 7 rest room 8 elevator 9 coach class 10 timetable 11 car park
Air rage
are true about the article? Correct the false ones.
1 People in groups are more likely to behave badly on planes. false
2 Drink is often the cause of problems on board. true 3 Airlines can do little to improve air quality. false 4 Travelers are using new technology to express