BEC商务英语(中级)写作-试卷155
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BEC商务英语(中级)写作模拟试卷150(题后含答案及解析)题型有:1. PART ONE 2. PART TWOPART ONE1.You are a manager in a big supermarket. You have just received a letter from a customer complaining the undesirable odor in the washroom. Write an e-mail to the director of the cleaning department: Saying who the client is Informing him/her of the complaint Suggesting what should be done Write 40-50 words.To: Director of the cleaning department Subject: Customer complaint正确答案:To: Director, Cleaning DepartmentFrom: J. Brown—ManagerSubject: Unpleasant Odor in the WashroomDear Sir, I have just received a letter from Lucy Gates who recently shopped in our supermarket and complained about a very undesirable odor in our washroom. We must provide a clean shopping environment for our customers. Would you please check the cause of the smell and upgrade the sanitation of our supermarket? Please let me know if you need any help. Kindest regardsPART TWO2.An American company placed an order with your company and you are responsible forfinding a shipping agent to transport the required goods to the destination. Now, you found two advertisements on the Internet and are supposed to write a proposal saying which agent you recommend. Read the two advertisements below, on which you have already made some notes. Then, using all your handwritten notes, write your proposal. Write 120-140 words on a separate sheet.正确答案:Proposal on: Choosing shipping agentIntroduction The object of this present proposal is to comment on two exporters and to recommend which could be used as our server to ship the required goods. Findings There are two exporters available, namely, Linker and Mariner Shipping Agents(MSA). Linker has a longer history and a better reputation. It claims to cover worldwide destinations and even provide air freight. As regards to MSA, it also has freight agents to many ports, but their destinations are mainly in Asia. They provide refrigerated shipping and containers, but our goods are not required to be transported under this condition. After comprehensive comparison, I believe it is advisable to cooperate with Linker. Firstly, it has more experience in the transport business and therefore is more reliable. Secondly, the air freight they provide could be useful in the long run. Thirdly, they provide more customer forms than what MSA do, and these documentations can be essential if any legal procedures have to be involved. Conclusion All of theinformation mentioned makes Linker a better choice.。
bec中级考试试题库BEC(Business English Certificate)中级考试是专为非英语国家中希望提高商务英语水平的人士设计的,它涵盖了商务环境中的听、说、读、写四个方面。
以下是BEC中级考试试题库的模拟内容,供参考:BEC中级考试模拟试题库一、听力部分Section A:短对话理解1. 听下面的对话,选择正确的答案。
- 问题:What is the man's job?- 对话:Woman: "I heard you're working at the newmarketing firm downtown."Man: "Yes, I'm a marketing specialist there."2. 听下面的对话,选择正确的答案。
- 问题:Why is the woman upset?- 对话:Woman: "I can't believe the company didn't give us a raise this year."Man: "I know, it's disappointing."Section B:长对话理解听下面的长对话,回答以下问题:- 问题1:What is the main topic of the meeting?- 问题2:What is the woman's suggestion for improving sales?二、阅读部分Section A:快速阅读阅读以下商务邮件,回答以下问题:- 问题1:What is the purpose of the email?- 问题2:What is the deadline for the project mentioned?Section B:深度阅读阅读以下商务报告,回答以下问题:- 问题1:What are the main findings of the report?- 问题2:What recommendations does the report make for the company's future?三、写作部分Task 1:商务邮件撰写根据以下情景撰写一封商务邮件:- 情景:你是一家国际公司的市场部经理,需要给潜在客户发送一封介绍公司产品并邀请他们参加产品展示会的邮件。
BEC商务英语(中级)写作模拟试卷50(题后含答案及解析)题型有:1. PART ONE 2. PART TWOPART ONE1.? You are a sales accountant. You have to admit that you were negligent in confusing Mr. Liu’s invoice with another one.? Write a memo to your manager.. ? Telling him Mr. Liu is correct in his complaint ? Admitting that you are responsible ? Making sure that he gets a replacement invoice? Write 40-50 words on a separate sheet.To: From: Date: Subject:正确答案:To: The managerFrom: J. Rhode, Sales AccountantDate: 20 January 2009Subject: The complaint from Mr. Liu I have checked our records and I have found thatMr. Liu is correct in his complaint. I am afraid I was responsible for confusing his invoice with another invoice. I shall make sure that he gets a replacement invoice in the very near future,PART TWO2.? You work at the Purchasing Department of a refrigerator company. The company decides to innovate the engine for its products. You are asked to make an investigation on the quality of four different brands of engines.? Read the following chart showing the electricity consumption per hour of four different brands of engines.? Use the information in the chart to write a short report comparing the four brands of engines and recommending which one to phrase.? Write 120--140 words on a separate sheet.正确答案:Report on the Purchase of New Engines As requested by Product Development, I am submitting the following report about the purchase of new engines. Since the innovation of engines for our products will improve the working efficiency, we are asked to conduct a market research to choose a new one that can meet the demands required. We find that the quality and functions of different brands of engines are similar. However, one important point has called our attention. That is, the electricity consumption of different brands of engines varies sharply. Brand C consumes the most electricity per hour, while B consumes the least. As is known, the low electricity consumption can gently reduce the production cost. Based on the analysis above, we recommend B which can deduce our cost desirably.。
BEC商务英语(中级)写作模拟试卷45(题后含答案及解析)题型有:1. PART ONE 2. PART TWOPART ONE1.? You are a manager at an auditors called Golding & Co. Your company has just merged with a competitor to become Mason Golding. You have been asked to inform staff of the change of name.? Write a memo of 40-50 words: ? informing staff of the new name ? telling them when to start using the new name ? asking staff to use only the new name after that time.正确答案:To: All staffFrom: Mr. Port I would like to inform you that as of 14.11.99, the new name for our company will be MasonGolding. Please note that that from this time, only the new company name should be used. Thank you.PART TWO2.? You are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. You have been asked to write a reply to explain why your company can not repair the cassette player.? Read the letter below, on which the employee has written his notes.? Then, using all these handwritten notes, write your reply.? Write 120-140 words on the separate answer paper.Dorse Road London W6 September 12,1997Mr. D. MasonRadio World6 Adelaide ParkLondon W6Dear Mr Mason, Re: Repair of Tashita Cassette Player You returned our cassette player to us on 5th September, after having it(Sorry! Technician off sick)in your shop for over a month, saying that you could not repair the following faults:1. A problem with the volume control. (needs replacing; part not available)2. Difficulty operating the on/off switch. (Possible to replace, but very expensive)I was very surprised to hear this, because the equipment is not all that (Manufactured in 1985) old. Therefore I would be grateful if you could explain in writing why the equipment is, in your opinion, beyond repair, so that I can discuss this(out of business since 1990) matter with the manufacturers. Yours sincerely, Paul Johnson正确答案:Dear Mr Johnson, We are terribly sorry that the repair of your cassette player is really beyond our reach. There are several reasons why we left your equipment unrepaired. Firstly, our technician in charge of the cassette player repairs had been several days off for serious flu, this delayed the handling of the equipment. Secondly, there is no parts found in the pre- sent market to replace the volume control which really needs repairing. We have the ability to replace the on/off switch, however, the cost is tm high to worth it, because you can use the amount of money to buy a new one. According to our survey, this type ofequipment is manufactured in 1985 and the manufacturer has gone out of business, so it is impossible for you to talk with them. We are really sorry for our helplessness. Sincerely,MasonManager。
BEC商务英语(中级)写作-试卷155(总分:4.00,做题时间:90分钟)一、 PART ONE(总题数:1,分数:2.00)1.You work in the Information Technology department of a large company. There has been a delay setting up a new computer system. Write an email to all staff: apologising for the delay explaining why there was a problem setting up the new system saying when the new system will be ready. Write 40-50 words.To… All staffCc…Subject: New computer system(分数:2.00)__________________________________________________________________________________________ 正确答案:(正确答案:Dear all, As you already know we had some problems with the new computer system. The new server broke down yesterday. Please accept our sincere apologies. We now can change the server and it will be possible to work with the new system from next Tuesday on. Kind regards) 解析:二、 PART TWO(总题数:1,分数:2.00)2.You are a manager in the customer services department of a large store. Your line manager has asked you to write a report on the results of a recent customer survey.Look at the information below, on which you have already made some handwritten notes.Then, using all your handwritten(分数:2.00)__________________________________________________________________________________________ 正确答案:(正确答案:The purpose of this report is to show the results of our recent customer survey. Firstly 70% of our customer found our staff unfriendly. This should be no longer the case, because new training for the staff will start next month. Concerning our product range, we have to improve our diversification, because 38% of our customer found it poor. We should add some new products like Hi-Fi and electronics. Regarding the opening hours, customer found it very good. The reason is that we are now open till 9pm every day. Concerning the parking we are progressing quite rapidely with the construction of the new parking area, so this would be no longer a problem, and in the same time the new store layout should be ready next month. In conclusion, we are on track with all our project.)解析:。
bec商务英语中级真题1、Jim is a(n) _______. He is very careful and likes to work with numbers. [单选题] *A. secretaryB. tour guideC. accountant(正确答案)D. English teacher2、This kind of work _______ skills and speed. [单选题] *A. looks forB. waits forC. calls for(正确答案)D. cares for3、My brother is too shy. He _______ speaks in front of lots of people. [单选题] *A. alwaysB. usuallyC. seldom(正确答案)D. sometimes4、6.—How can we get to the school?—________ bus. [单选题] *A.ToB.OnC.By(正确答案)D.At5、There are many beautiful _______ in the wardrobe. [单选题] *A. bookB. dresses(正确答案)C. cell phoneD. grocery6、Nowadays schools should care for the full _______ of a student’s talents. [单选题] *A. satisfactionB. development(正确答案)C. communicationD. preparation7、We all wondered()Tom broke up with his girlfriend. [单选题] *A. thatB. whatC. whoD. why(正确答案)8、--What’s the weather like today?--It’s _______. [单选题] *A. rainB. windy(正确答案)C. sunD. wind9、The plane arrived at London airport _______ Wednesday morning. [单选题] *A. on(正确答案)B. atC. inD. for10、Finally he had to break his promise. [单选题] *A. 计划B. 花瓶C. 习惯D. 诺言(正确答案)11、He has grown rich lately. [单选题] *A. 后来B. 以后C. 终于D. 最近(正确答案)12、—It’s too noisy outside. I can’t fall asleep.—I can’t, either. We have to ______ new ways to solve the problem.()[单选题] *A. come up with(正确答案)B. get on withC. make up withD. catch up with13、—_____ will the bus arrive? —In four minutes. [单选题] *A. How longB. How oftenC. How soon(正确答案)D. How far14、You wouldn' t have caught such ____ bad cold if you hadn' t been caught in ____?rain. [单选A. a, /B. a, aC. a,the(正确答案)D. /, /15、( ) Some students preferred to stay in the toilet ______ do morning exercises. [单选题] *A in order to notB in not order toC in order not to(正确答案)D not in order to16、I always get ______ grades than he does, so maybe I should help him more.()[单选题] *A. bestB. better(正确答案)C. goodD. well17、It took a long time to _______ Tom to go shopping with me. [单选题] *A. speakC. persuade(正确答案)D. talk18、It’s raining heavily outside. Don’t leave _______ it stops. [单选题] *A. whileB. sinceC. until(正确答案)D. when19、When you have trouble, you can _______ the police. They will help you. [单选题] *A. turn offB. turn to(正确答案)C. turn onD. turn over20、What _______ would you like, sir? [单选题] *A. otherB. else(正确答案)C. othersD. another21、-Do you have tickets for Friday? -Sorry, we've got _____ left. [单选题] *A. eitherB. none(正确答案)C. no oneD. neither22、78.—Welcome to China. I hope you'll enjoy the ________.—Thank you. [单选题] * A.tour(正确答案)B.sizeC.nameD.colour23、( ) The Great Wall was listed by the UNESCO as ___ World Heritage Site. [单选题]*A. a(正确答案)B. theC.\D.an24、_______, Mr. Smith. [单选题] *A. Here your tea isB. Here is your tea(正确答案)C. Here your tea areD. Here are your tea25、He went to America last Friday. Alice came to the airport to _______ him _______. [单选题] *A. take; offB. see; off(正确答案)C. send; upD. put; away26、I passed the test, I _____ it without your help. [单选题] *A.would not passB. wouldn't have passed(正确答案)C. didn't passD.had not passed27、Jim, we have _______ important to tell you right now . [单选题] *A. someB. something(正确答案)C. anyD. anything28、I am worried about my brother. I am not sure _____ he has arrived at the school or not. [单选题] *A. whether(正确答案)B. whatC. whenD. how29、Look! There are some boats ______ the river.()[单选题] *A. on(正确答案)B. overC. betweenD. in30、Tom and Mary's house bought last year is()Lucy, s. [单选题] *A. the three size ofB. three times the size of(正确答案)C. as three times large asD. three times as larger as。
WRITINGPART ONEYou work for a company which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefor you decide to advertise for two experienced translators as soon as possible.. Write a short note to Mr. Max Remington ,the Public Relation‘s manager. Ask for an advertisement for two translators.. Explain the reason.. Mention your urgency.. Write 30-40 words on your Answer Sheet.PART TWOYou work in the Market Survey institute. After careful research ,you receive four charts.Read the following charts which show , the trend of consumer confidence, real hourly wages, employment and credit development. The years are given ,while the other numbers are not presented. But the lines in the charts clearly show , the directions of development.. Use the information in the charts to write a report (about 100- 120 words) analyzing the reason why the consumer confidence increases.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONE .Dear Mr. Max Remington ,As our company is purchasing a set of equipment ,a lot of materials -have to be translated, which is impossible to do within four months. Could you advertise for two experienced translators in the newspapers? It is urgent.PART TWONear the end of 1994, people suddenly become "rich‘’, buying a lot of things. We have received the report that the real hourly wages of workers become even less ,so they do not have enough money to buy so many things. Although the employment is rising towards the end of 1994 ,the growth is very slow. Therefore ,not many people find jobs to earn enough money to buy goods. Then where does the big consumer confidence come from? We have discovered that people overspend with various credit cards ,buying goods. And they are not worried about returning the borrowed money. This it is our turn to be concerned about this kind of consumer confidence.WRITINGPART ONEMr. Lee is going to buy a large amount of electronic componentsfrom your company. He also shows an interest in your company‘s PCX phone machine, which is in the charge of Mr. Angus Beard, your colleague. Mr. Lee would like to bring 10 samples and some brochures back home to make a trial sale.. Write a short note to Mr. Angus Beard ,one of your colleagues.. Tell him the fact that Mr. Lee is interested in PCX phone.. Mention the number he wants to have.. suggest their direct contact.. Write 30-40 words on your Answer Sheet.PART TWOYou are a clerk in Lucky Tourism Company. You are responsible for arranging travelling lines. One day ,you received the data as follows :Read the following table which shows the changes in the way people spend their holidays. The table divides the tourism business into four parts ,telling the different percentages in 1980 and in 1990 ,from which you will notice the trend of current tourism business.. Use the information in the table to write a short report (about 100-120 words) emphasizing changes of the main business for your company.. Write on your Answer Sheet.WHERE PEOPLE SPEND THEIR HOLIDAYS1980 1990Travelling abroad 12% 23%Going to seaside 38% 32%Camping 9% 35%Staying at home 41% 10%Total 100% 100%写作部分参考答案(Sample for reference)PART ONEDear Mr Beard,Mr. Lee ,one of my old clients ,has interest in our PCX phone machine. He would like to bring 10 samples and some brochures back home to make a trial sale. You may contact him directly on Tel 3108881.PART TWONowadays, less people like to spend their holidays at home. More people go camping outside or even travel abroad. The changes are caused mainly by three factors. First ,people become more open. Instead of staying at home, they visit foreign countries to know the different races. Secondly ,in the 1990s , house wives are more free from the heavy housework with more and more household utensils. Families are very happy to spend holidays outside with mothers or wives. Thirdly, travelling abroad can also mean enjoying comfortable weather in another country. Therefore less people go to crowdedseaside ,they turn to other ways.WRITINGPART ONEYou have received a fax from a customer who in the fax complained that he had received 100 green colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse.. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse.. Tell him about the claim.. Mention the date of delivery.. Ask for the duplicate invoice. .. Write 30-40 words on your Answer Sheet.PART TWOyou work for Alla ,a shop which sells upmarket clothing. You are asked to find a way to increase the profits of your shop.Read the following figure showing the results of a survey of two upmarket specialty shops.Point A refers to your shop. Point B refers to Betty Fashion shop ,your main competitor, near your shop. . Use the figure to write a report (about 100- 120 words)recommending ways of improving the quality and pricing of your shop.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONEDear Mr. Simon,A customer complained that he had received 100 green coloured bicycles instead of 50 green and 50 blue colour bicycles ,which had been shipped on 11th May. Could you please send me the immediate invoice under contract No. TXI 2- 1 in duplicate?PART TWOBoth Betty Fashion Shop and our shop are in city centre ,therefore ,we have almost the same customers. But there exists a fact that customers are more likely to spend their money in Betty shop. After careful research ,we notice that ,although Betty shop has higher prices ,they also have more fashionable clothes. Compared with Betty Shop, our real prices are not high, but the comparative prices to fashion are high. Therefore ,if our shop decides to increase the profits, we`should purchase highly fashionable clothes ,at least as fashionable as Betty Shop ,with the prices lower than Betty Shop's. As .customers hate increasing prices ,it is better to do this gradually.WRITINGPART ONEThe staff in your office decided to spend holidays together this year. While reading the new you are attracted by the advertisement of the Grand Palazzo Hotel in Italy. No one in your office has ever been to Italy. So you want your secratary to contact the hotel through telephone.. Write a short message to Ms. Emily Malan ,your secretary.. Suggest the Visit to Italy.. Give the hotel telephone number to her.. Ask her to contact with that hotel.. write 30-40 words on your Answer Sheet.PART TWOYou work for Global institute inc. , which produces softwares. You are responsible for Quality Management System.Study the following graph which shows the effort taken by your company and IBI Inc , your main competitor. In the graph ,the Quality Management is divided into five parts.. Use the information in the graph to write a short report (about 100 120 wards) suggesting ways of improving the quality management of your company.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONETo : EmilyAs on one in the office has been to Italy, it will be a good idea to visit it. We may stay in the Grand Palazzo Hotel and the telephone is 809. 775. 3333. Please contact them to get further information.PART TWOHow to improve Quality Management System with limited capitals? That is the key to success. After careful study of IBI Inc 'our main competitor ,we find that they spend some money in Customer Service and Vender inspections which are vital to Quality Management. As we know, softwares are developed quickly. Customers and venders know clearly what they need. Therefore, we should develop programmes based on information through Customer Service and Vender inspections. Another fact with our attention is that although IBI Inc.’s Plant productivity is not high, they can sell out their new, high-quality softwares quickly as they have a very good Quality Control System. Therefore, we should adjust the capitals.WRITINGPART ONE考试大论坛You work for a company which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefor you decide to advertise for two experienced translators as soon aspossible.. Write a short note to Mr. Max Remington ,the Public Relation's manager. Ask for an advertisement for two translators.. Explain the reason.. Mention your urgency.. Write 30-40 words on your Answer Sheet.PART TWOYou work in the Market Survey institute. After careful research ,you receive four charts.Read the following charts which show , the trend of consumer confidence, real hourly wages, employment and credit development. The years are given ,while the other numbers are not presented. But the lines in the charts clearly show , the directions of development.. Use the information in the charts to write a report (about 100- 120 words) analyzing the reason why the consumer confidence increases.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONEDear Mr. Max Remington ,As our company is purchasing a set of equipment ,a lot of materials -have to be translated, which is impossible to do within four months. Could you advertise for two experienced translators inthe newspapers? It is urgent.PART TWONear the end of 1994, people suddenly become "rich'’, buying a lot of things. We have received the report that the real hourly wages of workers become even less ,so they do not have enough money to buy so many things. Although the employment is rising towards the end of 1994 ,the growth is very slow. Therefore ,not many people find jobs to earn enough money to buy goods. Then where does the big consumer confidence come from? We have discovered that people overspend with various credit cards ,buying goods. And they are not worried about returning the borrowed money. This it is our turn to be concerned about this kind of consumer confidence.。
BEC商务英语(中级)阅读模拟试卷155PART ONELook at the statements below and the extract on the opposite page from a report to staff by the Davis Group, a human resources consultancy in the USA.Which section(A, B, C or D)does each statement(1-7)refer to?For each statement(1-7), mark one letter(A, B, C or D)on your Answer Sheet.You will need to use some of these letters more than once. Example:0 It is less expensive to maintain the current customer base thanto increase it.Report for StaffA It has been a challenging year, with the global economy contributing to increased market competition. However, the end results were fairly respectable, especially considering theindustry's generally poor financial results. The Davis Group has always focused on growing revenue, solving client problems, identifying new opportunities and winning new clients. Although the company had to spend more time than usual this year on cost control, our people continued to listen to their clients anddeliver appropriate consulting solutions.B Although we have changed our name and introduced a new global brand, many clients still do not regard us as a broad-based human resources consultancy. We hope that our new international campaign, which explains to clients the wide range of services we offer, will help change that perception. It is significant that 50% of our revenue this year came from outside the USA, making us a truly global player. We have enormous growth potential, especially in emerging markets such as Asia and Latin America.C These days, most of our clients, even those with operations in only one country, compete in a global marketplace. As a result, they see the value of working with us. Our strength on the ground in many countries has allowed us to share knowledge to develop and deliver world-class solutions. For those clients who are global firms, our worldwide presence has allowed us to build international networks to address their special needs. They appreciate that our intellectual capital is based on a deep understanding of local needs and conditions.D We continually aim to maximise our revenue and enhance professionalism across the solutions offered by the firm. Obviously, winning new clients is always important, but we should remember that it is often easier and more cost-effective to broaden relationships with existing clients. By providing a wider range of solutions, we add value, strengthen our clients' view of us as a trusted advisor and build long-term partnerships. Our success is based on being known as the most professional and highest quality firm in the human resources consultancy business.1. The company has had limited success in convincing customersthat it can offer a variety of human resources solutions.2. It has been necessary to monitor expenditure carefully.3. Expertise in different cultures is a major selling point for the company.4. The company's performance is strongly linked to its reputation. 5. The company is confident of its ability to expand.6. The company makes ongoing efforts to improve the standard ofits service provision.7. Many consulting businesses have performed badly in this period.Choose the best sentence from the opposite page to fill each ofthe gaps.For each gap(8-12), mark one letter(A-G)on your Answer Sheet. Do not use any letter more than once.There is an example at the beginning(0).Attracting the headhuntersProfessional headhunters are now key players in many kinds of recruitment.But how do you gain their attention? Matthew Lynn investigates.In the past, companies would use the services of headhunters to recruit principally at boardroom level. But these days, they are also responsible for filling a much wider range of middle management and specialist posts, and consequently, they have huge influence in the commercial world.(0)___G___The first is that economic expansion has, in many countries, left the labour market tight. In a number of industries, and in growth sectors such as technology and media, there is now a severe shortage of skilled and talented people.This has forced companies to go out and look for the staff they need and not wait for them to arrive at the door. The second reason is that companies are now critically dependent on the skills and knowledge of their key people. They are very aware that having the right staff may determine their survival in a competitive marketplace.【P1】______. So, how do you make sure you get noticed by the headhunters? In the days when jobs were mainly advertised in newspapers, you could search the appointment pages and apply for anything that interested you.【P2】______.Unless you are in contact with them, it isunlikely you will even be considered for a post.Most headhunters will devote time and energy to tracking down talented people in large organisations.【P3】______. So, while it would be nice to think the headhunters will find you, in fact, you often have to find them. 'Executives must be proactive in the search process by building on current skills, being fully prepared for interviews and by keeping CVs up to date,' says Julia Fernandez, manager of PB Executive Search.It is also important that you set time aside to talk to headhunters. At some point, you may be contacted by a headhunter to recommend someone in a related field or provide a reference for someone you have dealt with professionally. If you simply deal with the enquiry as quickly as possible, you may be failing to exploit the potential benefit to yourself.【P4】______. Fernandez advises that, 'All contact with headhunters is potentially useful, and you should have one or two headhunters that you know personally and make a point of keeping in touch with.【P5】______.Make sure that the people around you will always be motivated to say something positive about you if approached.Your potential employers are watching you constantly.'Example:A But it is hard for them to establish contact unless these skilled individuals have been brought to their attention.B They are consequently a lot more willing to turn to headhunters than in the past.C Moreover, headhunters are all in the business of having as big a network as possible and working it to their advantage.D In addition, the fact that headhunters are always looking for talent means that great care needs to be taken with the image you project in the workplace.E Now, it is only junior or unskilled jobs that are filled this way; most of the best jobs are filled by headhunters.F Not making the most of such an approach would definitely be a mistake.G There are two reasons for this growing use of headhunters.PART THREERead the article below about leadership in business and the questions on the opposite page.For each question(13-18), mark one letter(A, B, C or D)on your Answer Sheet.THE EFFECTIVE LEADERFrom workplace surveys, I have found that most people want to be - and feel they could be - more effective leaders. Certainly they want their leaders to be more effective. But what do we mean by effective leadership in business? It would appear a simple question. Unfortunately, effectiveness is more easily recognisable when it is absent. Leaders who attempt to use business jargon and try out the latest ideas are too often perceived as figures of fun. Whilst people frequently agree on what ineffective leadership is, clearly knowing what not to do is hardly helpful in practice.Huge amounts of research have been done on this very wide subject. When you look at leadership in different ways, you see different things. While descriptions of leadership are all different, they are all true - and this is where disagreement arises. However, leadership is specific to a given context. The effectiveness of your actions is assessed in relation to the context and to the conditions under which you took them.For a magazine article I wrote recently, I interviewed one publishing executive, author of several well-known publications, about what effective leadership is. It was significant that, at first, he did not mention his own company. He talked at length about what was happening in the industry - the mergers, take-overs and global nature of the business. Before he was able to describe his own objectives for the new publishing organisation he was setting up, he had to see a clear fit between these proposals and the larger situation outside. Obvious? Of course. But I have lost count of the number of leaders I have coached who believed that their ideas were valid, whatever the situation.At this point, I should also mention another example, that of a finance director whose plan of action was not well received. The company he had joined had grown steadily for twenty years, serving clients who were in the main distrustful of any product that was too revolutionary. The finance director saw potential challenges from competitors and wanted his organisation to move with the times. Unfortunately, most staff below him were unwilling to change. I concluded that although there were certainly some personal skills he could improve upon, what he most needed to do was to communicate effectively with his subordinates, so that they all felt at ease with his different approach.Some effective leaders believe they can control uncertaintybecause they know what the organisation should be doing and how to do it. Within the organisation itself, expertise is usually greatly valued, and executives are expected, as they rise within the system, to know more than those beneath them and, therefore, to manage the operation. A good example of this would be a firm of accountants I visited. Their business was built on selling reliable expertise to the client, who naturally wants uncertainty to be something only other companies have to face. Within this firm, giving the right answer was greatly valued, and mistakes were clearly to be avoided.I am particularly interested in what aims leaders have and what their role should be in helping the organisation achieve its strategic aims. Some leaders are highly ineffective when the aim doesn't fit with the need, such as the manufacturing manager who was encouraged by her bosses to make revolutionary changes. She did, and was very successful. However, when she moved to adifferent part of the business, she carried on her programme of change. Unfortunately, this part of the business had already suffered badly from two mismanaged attempts at change. My point is that what her people needed at that moment was a steady hand, not further changes - she should have recognised that. The outcome was that within six months staff were calling for her resignation.13. In the first paragraph, the writer says that poor leadersA.do not want to listen tocriticism.B.do not deserve to be takenseriously.C.are easier to identify than goodones.D.are more widespread than peoplethink.14. Why does the writer believe there is disagreement about what effective leadership is?A.Definitions of successful leadership vary according to the situation.B.There are few examples of outstanding leaders available to study.C.Leaders are unable to give clear descriptions of their qualities.D.The results of research on the subject have concludedlittle.15. The publishing executive's priorities for leadership focused onA.significant and long-termaims.B.internal organisationalaspects.C.professional skills andabilities.D.overall business contexts.16. According to the writer, the finance director was unsuccessful becauseA.staff were uncomfortable with his style.B.existing clients were suspicious ofchange.C.competitors had a more dynamic approach.D.colleagues gave little support to hisideas.17. Staff at the accountancy firm who were promoted were required toA.correct mistakes.B.have a high level of knowledge.C.maintain discipline within theorganisation.D.advise clients on responding touncertainty.18. The example of the manager at the manufacturing company is given to emphasise thatA.managers need support from their employers.B.leaders should not be afraid of being unpopular.C.effective leaders must be sensitive to staff needs.D.managers do not always understand the attitudes ofstaff.Choose the best word to fill each gap from A, B, C or D on the opposite page.For each question(19-33), mark one letter(A, B, C or D)on your Answer Sheet.There is an example at the beginning(0).The Retail SectorThe retail sector is one of the UK's biggest employment areas, accounting for one in nine of the(0)______.B______. It is also one of the fastest growing - more than a fifth of jobs【C1】______last year were in retail. Such rapid【C2】______in the tightest labour market for more than a generation should be【C3】______ up wages, but it is not.While the national【C4】______wage goes up by about 5% a year, in retail it goes up by 3.5%.The consequences of low wages and far from brilliant conditions is rapid staff turnover. About half the staff employed in retail leave every year. This【C5】______ is way above even those sectors such as nursing, which are said to be in a recruitment 【C6】______. Part of the problem is that the employers themselves are under considerable financial【C7】______.Retail is suffering a long-term slide independent of the【C8】______ and falls of the economy. One of the reasons for this is consumer expectations. With the growthof e-commerce, customers look for bigger and better bargains and insist on【C9】______for money.There are some pluses for employees, however. Low wages and high turnover make retail a youthful sector. Real managerial【C109】______ can be attained by the mid-20s, so school-leavers or recent graduates need only wait a short time before gaining promotion. And despite the problems, the retail sector does, on occasion,【C11】______ some of the more progressive career 【C12】______ programmes. The supermarket chain Robertsons, for example, has a community service scheme that trains staff in team-building through work on neighbourhood projects. And clothes retailer P & R has an impressive【C13】______when it comes to employing older people. It pursues a【C14】______of employing mature people with long【C15】______of the products, as it believes they provide better customer service.Example:A companyB workforceC personnel Dorganisation19.【C1】A.madeB.formedC.createdD.appointed20.【C2】A.expansionB.increaseC.addit ionD.exten sion21.【C3】A.gettingB.pus hingC.tur ningD.giving22.【C4】A.normalB.mediumC.ave rageD.com mon23.【C5】A.figureB.sumC.dataD.calcula tion24.【C6】A.emerg encyB.disas terC.troub leD.crisi s25.【C7】A.weightB.forceC.powerD.pres sure26.【C8】A.climb sB.risesC.incre asesD.advan ces27.【C9】A.advantageB.benefitC.worthD.value28.【C10】A.careB.responsibi lityC.dutyD.reliabilit y29.【C11】A.causeB.presentC.produceD.bring30.【C12】A.developm entB.outcomeC.continua tionD.progress31.【C13】A.reportB.distinc tionC.creditD.record32.【C14】A.policyB.codeC.proce dureD.theory33.【C15】A.knowle dgeB.contactC.historyD.experiencePART FIVERead the text below about information technology(IT)training. In most of the lines(34-45), there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.If the line is correct, write CORRECT, on your Answer Sheet. If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.The exercise begins with two examples(0 and 00).Examples:IT Training0 The arrival of a sophisticated computer system is a such big event in any00 organisation, but it is obviously difficult to make the most of this type of investment【M1】without proper training. IT training can be expensive cost and, despite the good【M2】intentions of the people are involved, a huge amount of training is wasted every year.【M3】Quite frequently, until staff continue to struggle with computer systems that either【M4】they do not understand, or they can only exploit to a fraction of their true【M5】potential. A common mistake is made to rush in and train people too soon. This is【M6】to be expected. Quite reasonably, the logic is so that it is better to train people early【M7】than not to do it at all. The difficulty, however, is that people's memories are short, so it is【M8】better to train people when the 'go live' date which is known. This way their knowledge【M9】will still be fresh when they have to put it into practice. It may also be an error【M10】to commission an external training organisation because of their standard materials【M11】may not be suitable. An alternative one is to pilot the software with a team of capable【M12】employees and once again they are familiar with its operation, they can then train other staff.】】】。
BEC中级历年写作真题&答案汇总(1)PART ONEYou have received a fax from a customer who in the fax complained that he had received 100 green colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse.. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse.. Tell him about the claim.. Mention the date of delivery.. Ask for the duplicate invoice. .. Write 30-40 words on your Answer Sheet.PART TWOyou work for Alla ,a shop which sells upmarket clothing. You are asked to find a way to increase the profits of your shop.Read the following figure showing the results of a survey of two upmarket specialty shops.Point A refers to your shop. Point B refers to Betty Fashion shop ,your main competitor, near your shop. . Use the figure to write a report (about 100- 120 words)recommending ways of improving the quality and pricing of your shop.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONEDear Mr. Simon,A customer complained that he had received 100 green coloured bicycles instead of 50 green and 50 blue colour bicycles ,which had been shipped on 11th May. Could you please send me the immediate invoice under contract No. TXI 2- 1 in duplicate?PART TWOBoth Betty Fashion Shop and our shop are in city centre ,therefore ,we have almost the same customers. But there exists a fact that customers are more likely to spend their money in Betty shop. After careful research ,we notice that ,although Betty shop has higher prices ,they also have more fashionable clothes. Compared with Betty Shop, our real prices are not high, but the comparative prices to fashion are high. Therefore ,if our shop decides to increase the profits, we`should purchase highly fashionable clothes ,at least as fashionable as Betty Shop ,with the prices lower than Betty Shop's. As .customers hate increasing prices ,it is better to do this gradually.(2)You work for a company which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefor you decide to advertise for two experienced translators as soon as possible.. Write a short note to Mr. Max Remington ,the Public Relation's manager. Ask for an advertisement for two translators.. Explain the reason.. Mention your urgency.. Write 30-40 words on your Answer Sheet.PART TWORead the following charts which show , the trend of consumer confidence, real hourly wages, employment and credit development. The years are given ,while the other numbers are not presented. But the lines in the charts clearly show , the directions of development.. Use the information in the charts to write a report (about 100- 120 words) analyzing the reason why the consumer confidence increases.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONE Dear Mr. Max Remington ,As our company is purchasing a set of equipment ,a lot of materials -have to be translated, which is impossible to do within four months. Could you advertise for two experienced translators in the newspapers? It is urgent.PART TWONear the end of 1994, people suddenly become "rich'’, buying a lot of things. We have received the report that the real hourly wages of workers become even less ,so they do not have enough money to buy so many things. Although the employment is rising towards the end of 1994 ,the growth is very slow. Therefore ,not many people find jobs to earn enough money to buy goods. Then where does the big consumer confidence come from? We have discovered that people overspend with various credit cards ,buying goods. And they are not worried about returning the borrowed money. This it is our turn to be concerned about this kind of consumer confidence. (3)WRITINGPART ONEMr. Lee is going to buy a large amount of electronic components from your company. He also shows an interest in your company‘s PCX phone machine, which is in the charge of Mr. Angus Beard, your colleague. Mr. Lee would like to bring 10 samples and some brochures back home to make a trial sale.. Write a short note to Mr. Angus Beard ,one of your colleagues.. Tell him the fact that Mr. Lee is interested in PCX phone.. Mention the number he wants to have.. suggest their direct contact.. Write 30-40 words on your Answer Sheet.PART TWOYou are a clerk in Lucky Tourism Company. You are responsible for arranging travelling lines. One day ,you received the data as follows :Read the following table which shows the changes in the way people spend their holidays. The table divides the tourism business into four parts ,telling the different percentages in 1980 and in 1990 ,from which you will notice the trend of current tourism business.. Use the information in the table to write a short report (about 100-120 words) emphasizing changes of the main business for your company.. Write on your Answer Sheet.WHERE PEOPLE SPEND THEIR HOLIDAYS1980 1990Camping 9% 35%Staying at home 41% 10%Total 100% 100%写作部分参考答案(Sample for reference)PART ONEDear Mr Beard,Mr. Lee ,one of my old clients ,has interest in our PCX phone machine. He would like to bring 10 samples and some brochures back home to make a trial sale. You may contact him directly on Tel 3108881.PART TWONowadays, less people like to spend their holidays at home. More people go camping outside or even travel abroad. The changes are caused mainly by three factors. First ,people become more open. Instead of staying at home, they visit foreign countries to know the different races. Secondly ,in the 1990s , house wives are more free from the heavy housework with more and more household utensils. Families are very happy to spend holidays outside with mothers or wives. Thirdly, travelling abroad can also mean enjoying comfortable weather in another country. Therefore less people go to crowded seaside ,they turn to other ways.(4)WRITINGPART ONEThe staff in your office decided to spend holidays together this year. While reading the new you are attracted by the advertisement of the Grand Palazzo Hotel in Italy. No one in your office has ever been to Italy. So you want your secratary to contact the hotel through telephone.. Write a short message to Ms. Emily Malan ,your secretary.. Suggest the Visit to Italy.. Give the hotel telephone number to her.. Ask her to contact with that hotel.. write 30-40 words on your Answer Sheet.PART TWOYou work for Global institute inc. , which produces softwares. You are responsible for Quality Management System.Study the following graph which shows the effort taken by your company and IBI Inc , your main competitor. In the graph ,the Quality Management is divided into five parts.. Use the information in the graph to write a short report (about 100 120 wards) suggesting ways of improving the quality management of your company.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONETo : EmilyAs on one in the office has been to Italy, it will be a good idea to visit it. We may stay in the Grand Palazzo Hotel and the telephone is 809. 775. 3333. Please contact them to get further information.PART TWOCustomer Service and Vender inspections which are vital to Quality Management. As we know, softwares are developed quickly. Customers and venders know clearly what they need. Therefore, we should develop programmes based on information through Customer Service and Vender inspections. Another fact with our attention is that although IBI Inc.’s Plant productivity is not high, they can sell out their new, high-quality softwares quickly as they have a very good Quality Control System. Therefore, we should adjust the capitals.BEC商务英语中级写作真题及答案WRITINGPART ONEYou work for a company which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefor you decide to advertise for two experienced translators as soon as possible.. Write a short note to Mr. Max Remington ,the Public Relation‘s manager. Ask for an advertisement for two translators.. Explain the reason.. Mention your urgency.. Write 30-40 words on your Answer Sheet.PART TWOYou work in the Market Survey institute. After careful research ,you receive four charts.Read the following charts which show , the trend of consumer confidence, real hourly wages, employment and credit development. The years are given ,while the other numbers are not presented. But the lines in the charts clearly show , the directions of development.. Use the information in the charts to write a report (about 100- 120 words)analyzing the reason why the consumer confidence increases.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONE .Dear Mr. Max Remington ,As our company is purchasing a set of equipment ,a lot of materials -have to be translated, which is impossible to do within four months. Could you advertise for two experienced translators inPART TWONear the end of 1994, people suddenly become "rich‘’,buying a lot of things. We have received the report that the real hourly wages of workers become even less ,so they do not have enough money to buy so many things. Although the employment is rising towards the end of1994 ,the growth is very slow. Therefore ,not many people find jobs to earn enough money to buy goods. Then where does the big consumer confidence come from? We have discovered that people overspend with various credit cards ,buying goods. And they are not worried about returning the borrowed money. This it is our turn to be concerned about this kind of consumer confidence. (2)WRITINGPART ONEMr. Lee is going to buy a large amount of electronic components from your company. He also shows an interest in your company‘s PCX phone machine, which is in the charge of Mr. Angus Beard, your colleague. Mr. Lee would like to bring 10 samples and some brochures back home to make a trial sale.. Write a short note to Mr. Angus Beard ,one of your colleagues.. Tell him the fact that Mr. Lee is interested in PCX phone.. Mention the number he wants to have.. suggest their direct contact.. Write 30-40 words on your Answer Sheet.PART TWOYou are a clerk in Lucky Tourism Company. You are responsible for arranging travelling lines. One day ,you received the data as follows :Read the following table which shows the changes in the way people spend their holidays. The table divides the tourism business into four parts ,telling the different percentages in 1980 and in 1990 ,from which you will notice the trend of current tourism business.. Use the information in the table to write a short report (about 100-120 words)emphasizing changes of the main business for your company.. Write on your Answer Sheet.WHERE PEOPLE SPEND THEIR HOLIDAYSTravelling abroad 12% 23%Going to seaside 38% 32%Camping 9% 35%Staying at home 41% 10%Total 100% 100%写作部分参考答案(Sample for reference)PART ONEDear Mr Beard,Mr. Lee ,one of my old clients ,has interest in our PCX phone machine. He would like to bring 10 samples and some brochures back home to make a trial sale. You may contact him directly on Tel 3108881.PART TWONowadays, less people like to spend their holidays at home. More people go camping outside or even travel abroad. The changes are caused mainly by three factors. First ,people become more open. Instead of staying at home, they visit foreign countries to know the different races. Secondly ,in the 1990s , house wives are more free from the heavy housework with more and more household utensils. Families are very happy to spend holidays outside with mothers or wives. Thirdly, travelling abroad can also mean enjoying comfortable weather in another country. Therefore less people go to crowded seaside ,they turn to other ways.(3)WRITINGPART ONEYou have received a fax from a customer who in the fax complained that he had received 100 green colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse.. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse.. Tell him about the claim.. Mention the date of delivery.. Ask for the duplicate invoice. .PART TWOyou work for Alla ,a shop which sells upmarket clothing. You are asked to find a way to increase the profits of your shop.Read the following figure showing the results of a survey of two upmarket specialty shops.Point A refers to your shop. Point B refers to Betty Fashion shop ,your main competitor, near your shop. . Use the figure to write a report (about 100- 120 words)recommending ways of improving the quality and pricing of your shop.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONEDear Mr. Simon,A customer complained that he had received 100 green coloured bicycles instead of 50 green and 50 blue colour bicycles ,which had been shipped on 11th May. Could you please send me the immediate invoice under contract No. TXI 2- 1 in duplicate?PART TWOBoth Betty Fashion Shop and our shop are in city centre, therefore, we have almost the same customers. But there exists a fact that customers are more likely to spend their money in Betty shop. After careful research, we notice that, although Betty shop has higher prices, they also have more fashionable clothes. Compared with Betty Shop, our real prices are not high, but the comparative prices to fashion are high. Therefore, if our shop decides to increase the profits, we should purchase highly fashionable clothes, at least as fashionable as Betty Shop, with the prices lower than Betty Shop's. As .customers hate increasing prices, it is better to do this gradually.(4)WRITINGPART ONEThe staff in your office decided to spend holidays together this year. While reading the new you are attracted by the advertisement of the Grand Palazzo Hotel in Italy. No one in your office has ever been to Italy. So you want your secretary to contact the hotel through telephone.. Write a short message to Ms. Emily Malan ,your secretary.. Suggest the Visit to Italy.. Ask her to contact with that hotel.. write 30-40 words on your Answer Sheet.PART TWOYou work for Global institute inc. , which produces softwares. You are responsible for Quality Management System.Study the following graph which shows the effort taken by your company and IBI Inc , your main competitor. In the graph, the Quality Management is divided into five parts.. Use the information in the graph to write a short report (about 100 120 wards)suggesting ways of improving the quality management of your company.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONETo : EmilyAs on one in the office has been to Italy, it will be a good idea to visit it. We may stay in the Grand Palazzo Hotel and the telephone is 809. 775. 3333. Please contact them to get further information.PART TWOHow to improve Quality Management System with limited capitals? That is the key to success. After careful study of IBI Inc 'our main competitor, we find that they spend some money in Customer Service and Vender inspections which are vital to Quality Management. As we know, softwares are developed quickly. Customers and venders know clearly what they need. Therefore, we should develop programmes based on information through Customer Service and Vender inspections. Another fact with our attention is that although IBI Inc.’s Plant productivity is not high, they can sell out their new, high-quality softwares quickly as they have a very good Quality Control System. Therefore, we should adjust the capitals.(5)WRITINGPART ONEYou work for a company which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefore. Write a short note to Mr. Max Remington, the Public Relation's manager. Ask for an advertisement for two translators.. Explain the reason.. Mention your urgency.. Write 30-40 words on your Answer Sheet.PART TWOYou work in the Market Survey institute. After careful research, you receive four charts.Read the following charts which show, the trend of consumer confidence, real hourly wages, employment and credit development. The years are given, while the other numbers are not presented. But the lines in the charts clearly show the directions of development.. Use the information in the charts to write a report (about 100- 120 words)analyzing the reason why the consumer confidence increases.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONEDear Mr. Max Remington ,As our company is purchasing a set of equipment, a lot of materials -have to be translated, which is impossible to do within four months. Could you advertise for two experienced translators in the newspapers? It is urgent.PART TWONear the end of 1994, people suddenly become "rich'’,buying a lot of things. We have received the report that the real hourly wages of workers become even less, so they do not have enough money to buy so many things. Although the employment is rising towards the end of 1994, the growth is very slow. Therefore, not many people find jobs to earn enough money to buy goods. Then where does the big consumer confidence come from? We have discovered that people overspend with various credit cards, buying goods. And they are not worried about returning the borrowed money. This it is our turn to be concerned about this kind of consumer confidence.。
BEC中级写作考试真题及答案WRITINGPART ONEYou work for a company which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefor you decide to advertise for two experienced translators as soon as possible.. Write a short note to Mr. Max Remington ,the Public Relation‘s manager. Ask for an advertisement for two translators.. Explain the reason.. Mention your urgency.. Write 30-40 words on your Answer Sheet.PART TWOYou work in the Market Survey institute. After careful research ,you receive four charts.Read the following charts which show , the trend of consumer confidence, real hourly wages, employment and credit development. The years are given ,while the other numbers are not presented. But the lines in the charts clearly show , the directions of development.. Use the information in the charts to write a report (about 100- 120 words) analyzing the reason why the consumer confidence increases.. Write on your Answer Sheet.写作部分参考答案(Sample for reference)PART ONE .Dear Mr. Max Remington ,As our company is purchasing a set of equipment ,a lot of materials -have to be translated, which is impossible to do within four months. Could you advertise for two experienced translators in the newspapers? It is urgent.PART TWONear the end of 1994, people suddenly become “rich‘’, buying a lot of things. We have received the report that the real hourly wages of workers become even less ,so they do not have enough money to buy so many things. Although the employment is rising towards the end of 1994 ,the growth is very slow. Therefore ,not many people find jobs to earn enough money to buy goods. Then where does the big consumer confidence come from? We have discovered that people overspend with various credit cards ,buying goods. And they are not worried about returning the borrowed money. This it is our turn to be concerned about this kind of consumer confidence.。
BEC商务英语(中级)写作-试卷155
(总分:4.00,做题时间:90分钟)
一、 PART ONE(总题数:1,分数:2.00)
1.You work in the Information Technology department of a large company. There has been a delay setting up a new computer system. Write an email to all staff: apologising for the delay explaining why there was a problem setting up the new system saying when the new system will be ready. Write 40-50 words.To… All staffCc…Subject: New computer system
(分数:2.00)
__________________________________________________________________________________________ 正确答案:(正确答案:Dear all, As you already know we had some problems with the new computer system. The new server broke down yesterday. Please accept our sincere apologies. We now can change the server and it will be possible to work with the new system from next Tuesday on. Kind regards) 解析:
二、 PART TWO(总题数:1,分数:2.00)
2.You are a manager in the customer services department of a large store. Your line manager has asked you to write a report on the results of a recent customer survey.Look at the information below, on which you have already made some handwritten notes.Then, using all your handwritten
(分数:2.00)
__________________________________________________________________________________________ 正确答案:(正确答案:The purpose of this report is to show the results of our recent customer survey. Firstly 70% of our customer found our staff unfriendly. This should be no longer the case, because new training for the staff will start next month. Concerning our product range, we have to improve our diversification, because 38% of our customer found it poor. We should add some new products like Hi-Fi and electronics. Regarding the opening hours, customer found it very good. The reason is that we are now open till 9pm every day. Concerning the parking we are progressing quite rapidely with the construction of the new parking area, so this would be no longer a problem, and in the same time the new store layout should be ready next month. In conclusion, we are on track with all our project.)
解析:。