星级酒店常用英语口语

星级酒店英语口语大全1、Good morning ，sir(madam)早上好，先生(小姐)2、Good afternoon ，ladies and gentlemen下午好，女士们，先生们。

3、Good evening ，miss Price晚上好，普莱丝小姐。

4、How are you today ，Mr Brown ?你今天好吗?布朗先生。

5、I‘m quite well ，thank you.我很好，谢谢你。

6、Hs good to see you again ，sir(madam)再次见到你真高兴，先生(小姐)7、Nice to meet you ，sir.见到你真高兴，先生。

Titles(称呼)8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授。

10、May I know your name，sir(madam)?我可以知道你的名字吗?先生(小姐)。

11、Here‘s a letter for you ，Dr white.怀特医生，这儿有你的一封信。

12、you‘re w anted on the phone，Captain Smith.史密斯船长，有你的电话。

13、Welcome to our hotel，miss Henry.欢迎来到我们酒店，享利小姐。

14、May I be of service to you，Mr Baker ?我能为你服务吗?贝克先生?15、Can I help you，Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ，young lady ? 请坐，小姐，Offering Help 主动提出帮助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your ba for you?我可以为你拿你的手提包吗?21、May I help you with your suitcase?我能帮你拿你的箱子吗?22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗?23、Thank you very much.非常感谢24、Thanks for the trouble .麻烦你了25、It‘svry kind of you?你真是太好了26、No，thanks.不用了，谢谢!Answers to Thanks对感谢语的应答27、You‘re welcome.欢迎你28、Not at all.不用谢29、That‘s all right.没关系30、Don‘t mention it.别提了31、It‘s my plcasurc.这是我的荣幸Expressing welcome 表示欢迎32、Welcome ，sir(madam)。

英语培训一、基本礼貌接待英语1、称呼语：先生sir 夫人（女士）madam / ma’am 小姐miss女士们先生们Ladies and gentlemen2、欢迎光临我们酒店!Welcome to our hotel.3、祝您在我们酒店过得愉快。

Please enjoy your stay in our hotel。

Have a nice stay. / Enjoy your stay with us。

4、愿您如同在家一样舒适。

Wish you feel at home.5、早上好/下午好/晚上好。

Good morning。

/ Good afternoon。

/ Good evening。

6、很高兴(再次)见到您。

Glad to meet you (again）. / Nice to see you （again）。

It’s good to see you (again)7、您来这儿我们很高兴。

Glad to have you here。

8、祝您玩得愉快。

Please have a good time。

/ Please enjoy yourself.9、祝您生日快乐.Happy birthday to you！10、圣诞节快乐!Merry Christmas！11、新年快乐！Happy New Year!12、新春快乐！Happy Spring Festival！13、祝贺!Congratulations!14、致以良好的祝愿！Best wishes / regards to you.15、请这边走。

This way，please。

16、您先请。

After you, please. / Please you first。

17、请便。

/用吧。

Go a head, please.18、请跟我来。

Follow me, please. / Come with me，please.19、您慢走。

/请留心走.Please watch your step.20、请在这儿休息.Please take a rest here.21、当心。

星级酒店餐饮基本服务英语第 1 版餐饮英语共 4页实用餐饮英语口语系列之一 :订座1. I want to reserve a room for two hundred people to hold a dinner party.我想预定一间能容纳二百人的宴会厅举行晚宴2. I'm sorry we are booked out for this evening.抱歉，今晚订满了。

3. When do you start to serve dinner in the evening, (When is the restaurant open for breakfast,)你们什么时候供应晚餐,(几点供应早餐,)4. When are the restaurant hours,餐厅营业时间几点到几点,5. But I prefer a table by the window. My wife loves the night view of Shijiazhuang.但是我想要一个靠近窗户的桌子。

我爱人喜欢看石家庄的夜景。

6. I'm sorry，。

The tables by the window are all occupied.对不起，靠近窗户的桌子全都有人了。

7.This is "Century Hotel". Good morning. May I help you,早安，这里是世纪大酒店。

能为您效劳吗,8. We have received many bookings and I cannot guarantee a table by the window.我们已接到许多预定，因而无法向您保证能有一个靠窗的桌子。

9.You can be sure that we'll try our best.请相信我们会尽最大努力的。

10. Thank you for calling， sir. We look forward to your visit.谢谢您的电话，我们盼望着您的光临。

星级酒店常用英语标准双人间（ST）标准单人间（SK）豪华双人间（DT）豪华单人间（DK)商务套房（JS）Daily Service 日常服务-(Knocking at the door.)-(敲门。

)-May I come in?-我可以进来吗?-Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。

-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?-All e in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now?-我现在可以换水吗?-Yes,please.-请换吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便一下，有我的邮件吗?-No.If there is,I'll give it to you in time.-没有。

如果有的话，我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了?-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

Hotel EnglishMarch2012Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please? 欢迎光临山西国贸大饭店。

我是...，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。

4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。

5.Have you make a reservation ?\Have you booked the room?\Are you the vip? 请问有预订吗？\请问你是会员吗？6.What kind of room would you like ?请问您需要什么类型的房间。

7.Sorry ,I don’t quite understand .对不起，我不是很明白。

8.I’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。

9.It’s the hot /peak/busy season ,you know ?这是酒店业的旺季。

10.Excuse me ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间，这边请。

一、预定1、上午/下午/晚上好，我能为您做些什么？Good morning / afternoon/ evenig, May I help you?2、请问您一共有多少人来用餐？How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到？What time would you like to arrive?4、请问您贵姓？May I have your name,please?5、可以留下您的联系方式吗？May I take your telephone number,please?6、请问您有什么需求需要我们做准备的？Is there anything specis you would like us to prepore?7、如果您有什么要求，请通知我们。

If you have further requiements,please let us know.8、恐怕我们餐厅给您留座到晚上8：00。

I'm afraid that we only can guarantee the table before 8:00in the evening.二、迎宾1 、上午好，欢迎光临。

Welcome to our restanrant.2、我能为您做些什么？May I help you?3、请问您是否有预定？Do you have a reservation?4、请问您一共有多少人来用餐？How many persons5、请这边走/请跟我来。

This way please/Follow me,please.6、先生，您看见在这里可以吗？Would you like to sit here,sir?7、您是愿意靠窗户坐还是靠门坐呢？Which do you prefer,by the window or near the door?8、您对这张餐桌还满意吗？Is this table fine with you?9、这是您的菜单，先生。

酒店常用英语汇总English for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening 早上好/下午好/晚上好2、Welcome to Ravi Shinger International Hotel下午好欢迎光临诺威香卡国际酒店;3、How may I help you 请问有什么可以帮到您4、May I know your name ,please 请问贵姓5、Do you have a reservation with us 请问您预订了房间了吗6、I’ll check our room availability 我来查一下是否有空房间;7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起,我们没有以您的名义预订的房间记录;9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房;10、How long do you plan to stay 请问您预计住几天11、May I see your passport 我能看一下您的护照吗12、Your room charge for one night is RMB,sir/madam.先生/女士,您一晚的房费是元13、The room charge is include two breakfast.房价包含两份早餐;14、please pay RMB300 as deposit请支付300元作为押金;15、How would you like to make the payment, in cash or by credit card 请问您打算如何付款现金支付还是信用卡16、If you need the room service ,please dial8800.如果您需要客房送餐,请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快;18、May I have your room key ,please 请把房卡给我好吗19、Just a moment ,please .I’ll draw up your bill for you;请等一下,我帮你您结算账单20、May I take a print of the card ,please 请让我划印一下您的信用卡,好吗21、Could you please sign here ,please 请您在这里签名,好吗22、Here is your card and your receipt .这是您的卡和收据;23、Have a nice trip .祝旅途愉快24、May I know what is wrong 请问有什么问题吗25、I beg your pardon .请再说一次;26、I will speak to our manager about it.我会向我们经理报告这件事情;27、I will check it with the department concerned .Would you mind waiting for a minute 我跟相关部门联系一下;请你等一分钟好吗 ;28、I will correct your bill.我来把您的账单改过来;29、We look forward to serving you again .我们期待能再次为您服务;30、Here’s your room, Mr. Johnson .After you .这是您的房间,约翰逊先生;您先请;31、It is open from 9 a.m. to 11 p.m.它的营业时间是早上9点到晚上11点;32、You can call the housekeeping if you need laundry service,the number is 0.如果您需要洗衣服务,可以打电话给房务中心,号码是“0”;33、You can call the front desk directly if you need a taxi . the number is 8106.如果您需要出租车,可以直接打电话给前台,号码是810634、If there is anything I can do for you , please call me .如果有什么我能为您效劳的,请给我打电话;35、Could you hold the line ,please 请不要挂断电话,好吗36、Breakfast is served from 7:00 to 10:00, on the first floor早餐是从上午7点到10点供应,在一楼西餐厅;37、At what time can we expect you 您几点光临呢38、I’m afraid another guest is using it .I will bring it to your room as soon as it’s available ,will that be all right 恐怕另一位客人正在使用;我会尽快送到您房间去,可以吗39、Please dial 8first ,then the room number .您打房间号码,请在房号前加“8”;40．Please go through the formalities for extending your stay.请您办理一下续房手续;41．Let bellboy lead you to your room.让行李员送您上去;42.The room isn't cleaned completely. Please have a rest in sofa.房间暂时未打扫出来,请您在沙发上休息一会;43．Do you need bellboy take your baggage 您需要行李员为您搬运行李吗44、May I know your room number 我可以知道您的房号吗45、At what time shall we call you ,sir 您需要几点钟叫醒呢,先生46、For IDD line ,please dial 9 first ,then the country code ,area code and telephone number . 拨打国际长途电话,请先拨9,然后再拨国家代码,区号和电话号码;47、For IDD line, the charge is RMB8 per minute.国际长途每分钟8元;48、For DDD line, the charge is RMB 0.7 per minute .国内长途每分钟7毛钱;50、We have sauna/massage /foot massage/ ……service, on the third floor. 我们三楼提供桑拿、按摩、足浴等服务;51、We offer this service in our hotel.我们酒店提供此项服务;52、You can take a sauna bath there.您可以在那洗桑拿浴;53、I’m terribly sorry to hear that .听到这样的事情,我真是非常遗憾;54、I will contact with engineer to repair it .我马上联系工程师将它修复;English for Housekeeping Dept.客房部常用英语1、You can call the housekeeping if you need laundry service.如果您需要洗衣服务,可以打电话给房务中心;2、You can call the front desk directly if you need a taxi .如果您需要出租车,可以直接打电话给前台;3、Thank you for waiting 让你久等了4、I will check with my supervisor.我得请示主管;常用于回应客人的特殊要求5、Could you hold the line ,please 请不要挂断电话,好吗6、Housekeeping . May I come in 我是客房服务员,可以进来吗7、May I do your room now 我现在可以清理您的房间吗8、What time would be better for you 您什么时间合适呢9、You can call the housekeeping when you want your room done 当您需要清理房间时,可以给房务中心打电话;10、Housekeeping .May I collect your laundry .客房服务员,我可以收您的送洗衣物了吗11、I’m afraid it’s too late for today’s laundry .现在恐怕已经过了今天的洗衣时间;12、Breakfast is served from 7:00 to 10:00. 早餐是从上午7点到10点供应;13、I’m afraid another guest is using it .I will bring it to your room as soon as it’s available ,will that be all right 恐怕另一位客人正在使用;我会尽快送到您房间去,可以吗14、I will contact with engineer to repair it .我马上联系工程师将它修复;15、I’m afraid the line is busy now. Would you like to try again 电话正占线;你愿意稍等一下,让我再试一次吗16、At what time shall we call you ,sir 您需要几点钟叫醒呢,先生17、Please dial 8 first ,then the room number. 请在房间号前加拨8内线拨打房间.18、For IDD line ,please dial 9 first ,then the country code ,area code and telephone number . 拨打国际长途电话,请先拨9,然后再拨国家代码,区号和电话号码;19、Just a moment, I will send an attendant to your room .请稍等,我将让一个服务去您的房间;English for Food & Beverage Dept.餐饮部常用英语1.English of Chinese Restaurant中餐1．How many, please请问几位2、This way , please .这边请;3、A waiter /waitress will come soon to take your order .服务员很快会来为您写菜单;4、It looks good ,smells good and tastes good .这道菜色、香、味俱全;5、Why not try the……. 要不要试试………呢6、Which brand of milk / beer/ cigarettes/wine/…would you prefer 你喜欢什么牌子的牛奶/啤酒7、It may take about 15 minutes可能需要15分钟;8、It’s crisp/tasty/tender/clear/strong/spicy/arom atic它很酥脆/可口/鲜嫩/清淡/浓烈/辣/香味扑鼻;9、Here is for your order, please enjoy it.这是您点的菜,请慢慢享用;10、Here is your bill.这是您的帐单;English of Western Restaurant西餐：1、Welcome to our restaurant.欢迎光临本餐厅;2、 Do you have a meal voucher / breakfast voucher 您有早餐券吗3、Would you like coffee or tea 您想要咖啡还是茶4、This way please. Would you like sitting by the window 这边请,您想坐在窗边吗5、May I take this plate away 我可以收掉这个盘子吗6、What kind of egg style would you like 请问您的鸡蛋需要什么样的形式7．We have pan-fried egg, scramble egg, boiled egg, poached egg.我们有煎蛋、炒蛋、煮蛋、荷包蛋;8．Would you like one side or two sides 您是要单面还是双面煎蛋9、How would you like the steak rare, medium, or well done 您喜欢几成熟的牛排,是生的,5分熟,还是全熟10、What kind of sauce would you like 您需要配什么汁11、Would you like one glass of red wine with your steak 您的牛排需要配杯红酒吗12、Would you like a vegetable salad or a fruit salad 你要蔬菜沙拉还是水果沙拉13、Here is for your order, please enjoy it.这是您点菜,请慢慢享用;14、We've got a choice of….我们今天可供选择的有……..15、How about some refreshments 来点点心怎么样16、I would recommend some….我推荐一些…..17、It may take about 15 minutes可能需要15分钟;18、The food is best eaten while hot. Please enjoy your meal.这道菜最好趁热吃,请慢用;19、Would you like to put that on your hotel bill 您准备把费用记到您的饭店总帐上吗20、Here is your bill.这是您的帐单;21、I'm going to kitchen to tell the chef to hurry right away.我马上去厨房催厨师们快一点;其他1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间;2．What's the price difference 两种房间的价格有什么不同3．A double room with a front view is 140 dollars per night,one with a rear view is15dollars Per night.一间双人房朝阳面的每晚140美元,背阴面的每晚115美元;4．I think I'll take the one with a front view then．我想我还是要阳面的吧;5．How long will you be staying 您打算住多久6．We'll be leaving Sunday morning．我们将在星期天上午离开;7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您;8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间,10月4日下午到10月10日上午用;9．We do have a single room available for those dates．我们确实有一个单间,在这段时间可以用; 10． What is the rate, please 请问房费多少11．The current rate is＄ 50 per night．现行房费是50美元一天;12． What services come with that 这个价格包括哪些服务项目呢13．That sounds not bad at all． I'll take it．听起来还不错;这个房间我要了;14． By the way, I'd like a quiet room away from the street if the is possible．顺便说一下,如有可能我想要一个不临街的安静房间;15．Welcome to our hotel．欢迎光临;16．So you have got altogether four pieces of baggage 您一共带了4件行李,是不是17． Let me have a check again．让我再看一下;18．The Reception Desk is straight ahead．接待处就在前面;19．After you, please．你先请;20．Excuse me, where can I buy some cigarettes 劳驾;我到哪儿可买到香烟21．There is a shop on the ground floor．一楼有个商店;22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟;23．Can I also get some souvenirs there 也可以买到纪念品吗24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品; 25．Excuse me,where is the restaurant 劳驾,请问饭厅在哪儿26．We have Chinese restaurant and a western－style restaurant．Which one do you perfer我们有中餐厅和西餐厅,你愿意去哪个27．I'd like to try some Chinese food today．今天我想尝尝中国菜;28．I want a double room with a bath．我要一间有浴室的双人房;29．How much a day do you charge 每天收费多少30．It is hundred yuan a day including heating fee, but excluding service charge．一百元一天,包括供暖费但不包括服务费;31．It's quite reasonable．收费十分合理;32．How long do you intend to stay in this hotel 您准备住多久33．Have you got through with the check－in procedure 你是否已经办妥住宿登记手续34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning 我能为我的朋友预订一间单人房吗他将于明天早上到达上海;35．Would you mind filling in this form and pay a hundred yuan in advance for him．请填好并预付一百元钱;36．This is a receipt for paying in advance．Please keep it．这是预付款收据,请收好; 37．Have you any vacantspare room in the hotel 旅馆里有空余房间吗38．Sorry, we have no vacantspare room for you． But I can recommend you to the Orient Hotel where you may get a spare room．对不起,我们已经客满了;但是我可以介绍您去东方饭店,那里有空余的房间;39．Good afternoon, my room number is 321．Any mail for me 下午好我的房号是321;有我的信吗40．Yes．You have two letters and one telegram, also a message was left by a lady before one hour．有的;您有两封信和一封电报,一小时前有一位小姐来电话留言给您;41．I'll mail a letter to U．S．A．by airmail．我要寄一封航空信到美国;42．How much do I have to pay for you 我要付多少钱43．A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan．通常一封寄到美国、欧洲、非洲的航空信,20克收费20元;44．Yes, we do have a reservation for you．对了,我们这儿是有您预订的房间;45．Would you please fill out this form while I prepare your key card for you 请您把这份表填好,我同时就给您开出入证,好吗46．What should I fill in under ROOM NUMBER “房间号码”这一栏我该怎么填呢47．I'll put in the room number for you later on．过会儿我来给您填上房间号码;48．You forgot to put in the date of your departure．您忘了填写离店日期了;49．And here is your key,Mr．Bradley．Your room number is 1420．给您房间的钥匙,布拉德利先生;您的房间号码是1420;50．It is on the 14th floor and the daily rate is＄90．房间在14层,每天的房费是90美元;51． Please make sure that you have it with you all the time．请务必随时带着它;52． My business negotiation has progressed much more slowly than I had expected．我的业务谈判进行得比我原先预料的慢了许多;53． I wonder if it is possible for me to extend my stay at this hotel for two days．我想知道是否可以让我在这儿多呆两天;54．I'll take a look at the hotel's booking situation．我来查看一下本店房间的预订情况;55．I'm glad that we'll be able to accept your extension re－quest．很高兴我们有办法接受您延长住宿的要求;56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．不过,恐怕最后两天我们得请您搬到别的房间去;57． We have already let your room to another gentleman．我们已经把您住的房间租给了另外一位先生;58． That's no problem at all．没问题;59．Is this everything, sir 这是全部东西吗,先生60．Here's the light switch．这是电灯开关;61．Here's the closet and there's the bathroom．这儿是壁柜;这儿是洗澡间;62． Will there be anything else, sir 还有什么事吗,先生63． Well,if you need anything else,please call room service．噢,如果你有什么事,请叫房间服务; 64． Let me help you with your luggage．我来帮您拿行李;65．It's very kind of you to do so．你这样做使我很感激;66．What's your room number, please 请问您的房间号码67． And by the way, could I have a look at your room card 顺便问一句,我可以看一下您的房卡吗68．How do you like this room 您觉得这个房间怎么样69．It's also quite spacious．房间也很宽敞;70． Do you mind if I put your luggage by the wardrobe 我把您的行李搁在衣柜旁边好吗71．By the way, could you tell me about your hotel service 顺便问问,你能不能给我讲一下宾馆服务的情况72．Is there any place in the hotel where we can amuse our－selves 旅馆里有娱乐场所吗73．If you want to take a walk, you can go to the garden．如果您想散步,可以去花园; 74．There is a recreation centre on the ground floor．在一楼有个娱乐中心;75． You can play billiards,table tennis,bridge,and go bowl－ing．您可以去打打台球、乒乓球、桥牌和保龄球;76．Is there a place where we can listen to some music 有听音乐的地方吗77． There is a music teahouse where you can enjoy both classical music such as Beethoven,Mozart,Liszt,and mode rnmusic,while having some Chinese tea or other soft drinks．有个音乐茶座,您可以一边欣赏古典音乐,如贝多芬、莫扎特、李斯特的乐曲和现代音乐,一边品尝中国茶和软饮料;78． Would you please tell me the daily service hours of the dining room 请告诉我餐厅每天的服务时间,好吗79．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long．从早上七时一直到晚上十时,几乎全天供应;80． When will the bar and cafe open 酒吧和咖啡馆什么时间开放81．From 3∶00 p．m．till midnight．从下午三点到晚上十二点;82．Does the guest house offer any other service 宾馆里还有哪些服务项目83．We have a barber shop, a laundry, a store, post and telegram services,a newspaper stand,a billiard,table tennis, video games and so on．我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏;84．It's jolly good这太好了85．And where can I have my laundry done 脏衣服送到哪里去洗86．Madam．What can I do for you 夫人;我能为您做些什么87．I'm looking for a man whose name is John．我在寻找一位男士,他的名字叫约翰;88．Could you tell me his room number, please 请问他的房间号码是多少89．I suppose it is 735．我想他的房间号码是735号;90．By the way, please show me where the lift is 顺便请指点我电梯在什么地方91．I need some information about touring Hangzhou．我想了解关于游览杭州的情况;92． There are two trains going to Hangzhou every morning,No．49 and No．79．每天早晨有两列火车到杭州,49次列车和79次列车;93．What time does this train leave 这列火车什么时间发车94． Could you get me two tickets for tomorrow here 你能否在这儿卖给我两张明天的车票95．I'm looking for a friend, Mr．Brown． Could you tell me if he is in the hotel 我在找一位朋友,布朗先生;你能告诉我他是住在这个饭店吗96．Just a minute,please．I'll see if he is registered．请稍等片刻,我看看他是否登记了;97．They are in suite 705． Let me phone him．他们住在705号套房,我来给他打电话;98．Mr．Brown said he's waiting for you in his room．布朗先生说他在房间里等您;99．Housekeeping．May I come in 我是客房的,可以进来吗100．When would you like me to do your room,sir 您要我什么时间来给你打扫房间呢,先生101．You can do it now if you like．如果您愿意,现在就可以打扫;102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来; 103．I'm sorry that your flask is empty．很抱歉您的水壶空了;104．May I do the turn-down service for you now 现在可以为您收拾房间了吗105．Oh,thank you．But you see,we are having some friends over．噢,谢谢,但你知道我们邀请了一些朋友过来聚聚;106．Could you come back in three hours 你能不能过3小时再来整理107．Certainly,madam．I'll let the overnight staff know．当然可以,女士;我会转告夜班服务员; 108．Would you tidy up a bit in the bathroom 请整理一下浴室好吗109．I've just taken a bath and it is quite a mess now．我刚洗了澡,那儿乱糟糟的; 110．Besides,please bring us a bottle of just boiled water．此外,请给我们带瓶刚烧开的水来; 111．It's growing dark．Would you like me to draw the curtains for you 天黑下来了,要不要我拉上窗帘112．Is there anything I can do for you 您还有什么事要我做吗113．I'm always at your service．乐意效劳;114．Excuse me．Have you any laundry 对不起,请问有没有要洗的衣服115．The laundry man is here to collect it．洗衣房服务员来这儿收要洗的衣服了;116．If you have any,please just leave it in the laundry bag behind the bathroom door．如果您有衣服要洗,请放在浴室门后的洗衣袋里;117．Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back．请告诉我们或在洗衣单上写明您的衣服是否需要熨烫,水洗,干洗或缝补,还要写明何时需要取衣服;118．What if there is any laundry damage 如果你们洗衣时损坏了衣服怎么办119．In such a case,the hotel should certainly pay for it．如果是这样,饭店当然应该赔偿; 120．Could you send someone up for my laundry,please 请问,你们能派人来收要洗的衣服吗121．A valet will be up in a few minutes．洗熨工马上就到;122．Will the color run in the wash 洗衣时会掉色吗123．We'll dry-clean the dress．我们将干洗这条裙子;124．We'll stitch it before washing．我们会在洗之前把衬里缝好;125．When can I have my laundry back 我何时能取回洗的衣服呢126．But would you like express service or same-day 不过,您是要快洗服务还是当日取127．I'd like this sweater to be washed by hand in cold water．这件毛衣要用冷水手洗;128．Can you change the room for me It's too noisy．能给我换个房间吗这儿太吵了;129．My wife was woken up several times by the noise the baggage elevator made．我妻子被运送行李的电梯发出的嘈杂声弄醒了几次;130．She said it was too much for her．她说这使她难以忍受;131．I'm awfully sorry,sir．非常对不起,先生;132．I do apologize．我向您道歉;133．No problem,sir．没问题,先生;134．We'll manage it,but we don't have any spare room today．我们会尽力办到,但是今天我们没有空余房间;135．Could you wait till tomorrow 等到明天好吗136．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．我希望明天晚上我们能呆在一套安静的房间里睡个好觉;137．And if there is anything more you need, please let us know．如果还需要别的什么东西,请告诉我们;138．The light in this room is too dim．这房间里的灯光太暗了;139．Please get me a brighter one．请给我换个亮的;140．Certainly,sir．I'll be back right away．好的,先生,我马上就回来;141．The room is too cold for me．I feel rather cold when I sleep．这房间太冷了,我睡觉时感到很冷;142．There seems to be something wrong with the toilet．我房间里的抽水马桶好像出了点毛病; 143．We'll send someone to repair it immediately．我们会马上派人来修的;144．What's the trouble 哪儿坏啦145．The toilet doesn't flush．抽水马桶不放水了;146．Let me see．Oh,it's clogged．让我看看;噢,堵住了;147．The water tap drips all night long．水龙头一整夜滴水;148．Some part needs to be replaced．I will be back soon．有个零件要换了;我片刻就来; 149．Ah,I'm afraid there's something wrong with the TV．噢,电视机好像有些毛病;150．The picture is wobbly．图像不稳定;151．I'm sorry．May I have a look at it 很遗憾,我可以看看吗152．I'll send for an electrician from the maintenance department．我去请维修部的电工来; 153．We can have it repaired．我们能找人修理;154．Please wait just a few minutes．请稍等几分钟;155．The TV set is not working well．电视机有毛病了;156．I'd like to have my hair cut．我想理个发;157． How do you want it 您想理什么式样的158．Just a trim,and cut the sides fairly short,but not so much at the back．修剪一下就行了;两边剪短些,但后面不要剪得太多;159．Nothing off the top 顶上不要剪吗160．Well,a little off the top．嗯,稍微剪一点;161．Would you like a shave or shampoo 您要不要修面或洗头162．I want a haircut and a shave,please．我想理发和修面;163．Very well,and how would you like your haircut,sir 好的,您喜欢什么发式164．Do you want me to trim your moustache 要我为您修剪一下小胡子吗165．Well, could you cut a little more off the temple 好,能不能把两边鬓角再剪短些166．Is that satisfactory 您看这样满意吗167．Anything else I can do for you 还要我为您做些什么吗168．I want a facial．我想做面部美容;169．Most facials start with a thorough cleansing．面部美容大都是先彻底清洁面部皮肤;170．I'll take the half-hour facial with make-up．我要做半小时美容外加化妆;171．I'm going to Tianjln early tomorrow morning．我明天一大早要去天津;172．So I would like to request an early morning call．因此我想让你们明天早上叫醒我; 173．At what time would you like us to call you tomorrow morning 您想让我们明天早上什么时候叫醒您174．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室;175．That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路;176．In that case,I would like you to call me at 5∶45 那样的话,你们明早5点45分叫醒我好吗177．OK．So we will wake you up at 5∶45 tomorrow morning．好,那么我们明早5点45分叫醒您; 178．Will you do me a favour, Miss 小姐,能帮个忙吗179．I wonder if your hotel has the morning call service．不知道你们饭店是否有叫早服务;180．Would you like a morning call 您要叫醒服务吗181．I want to go to the Bund to enjoy the morning scenery there．我想到外滩去欣赏那儿的景色; 182．At what time do you want me to call you up,sir 您要我什么时候叫醒您183．At 6 sharp tomorrow morning, please．请在明早6点钟;184．By phone．I don't want to disturb my neighbors．电话叫醒,我不想吵醒邻居;185．I'd like to pay my bill now．我想现在结账;186．Your name and room number,please 请问您的姓名和房间号码187．Have you used any hotel services this morning 请问您今天早晨是否用过旅馆内的服务设施188．Four nights at 90 US dollors each, and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上,每晚90美元,加上膳食费,总共是660美元;189．Can I pay by credit card 我可以用信用卡支付吗190．Please sign your name here．请您在这里签名;191． Excuse me． We're leaving today．I'd like to pay our bills now．劳驾;我们今天要离去了;我希望现在就把账结清;192．By the way,I'd like to tell you that the check-out time is 12∶00 noon,sir．先生,顺便告诉您,结账后离开旅馆时间是12点;193． How about the charge for the days you shared the room with your friend 这几天您的朋友与您同住费用怎么办呢194．Please add to my account．请记在我的账里;195．Have you used any hotel services this morning or had breakfast at the hotel dining room,Mr．Green 格林先生,今天早晨您是否用过旅馆服务设施,或在旅馆餐厅用过早餐196．Yes,my friend and I just had breakfast at the dining room,but we didn't use any services．是的,我的朋友与我在餐厅刚用过早餐,但是我们没有使用过任何服务设施;197．The total for the eight days is five hundred sixty yuan and eighty fen．8天来总计是560元8角;。

50条酒店常用口语50条酒店常用口语导语：不管是作为酒店管理人员，还是酒店客户，学会几句酒店英语口语，就会让你上升一个档次，收起小编为您准备得酒店英语口语，日后一定能用到。

1、 Good morning (afternoon ,evening、,sir (madam、.早上好(下午、晚上好、，好，先生(夫人、2、 How do you do? (-- how do you do ?、您好!3、 Hello (or hi 、!您好!4、 How is everything (with you 、?(您的`、一切都好吗?5、 How are you getting on ( or along 、these days ?这几天过得怎么样?6、 How are you ? (- Fine ,thank you .and you? 、您的身体好吗?7、 Glad (nice 、 to see you .见到您很高兴。

8、 Welcome to our hotel.欢迎到我们的酒店来!9、It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。

10、 Good –bye.(or bye-bye、再见!11、 Good night.晚安(晚间告别用、12、 Have a good rest.祝您休息好!13、 See you later (tomorrow、.以后(明天、见!14、 Hope to see you again soon.希望不久再见到您!15、 Have a good time.祝您过得愉快!16/ We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快17、May I help you ?18、Can I help you? 我能帮你吗?19、What can I do for you ? 我能为你作什么?20、 May I take your ba for you? 我可以为你拿你的手提包吗?21、 May I help you with your suitcase? 我能帮你拿你的箱子吗?22、 Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗?23、 Thank you very much. 非常感谢24、 Thanks for the trouble. 麻烦你了25、It‘svry kind of you? 你真是太好了26、 No，thanks. 不用了，谢谢!27、You‘re welcome. 欢迎你28、 Not at all. 不用谢29、That‘s all right. 没关系30、Don‘t mention it. 别提了31、It‘s my plcasurc. 这是我的荣幸32、 Welcome ，sir(madam).欢迎光临，先生(小姐)33、 Welcome to our hotel ，sir (madam).欢迎光临我们酒店，先生(小姐)34、 Welcome to our western restaurant. 欢迎来我们西餐厅35、We‘re glad to have you here. 我们很高兴你来到之儿36、I‘m always at your serv ice ，sir (madam)。