饭店情景英语(张莉主编)思维导图
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饭店情景英语(第二版)课件：商务中心和电话服务
饭店情景英语
前厅
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Business Center & Telephone Service 商务中心和电话服务
IV. Tips for Service
(3) OFFER HELP ➢ Can I help you? ➢ May I help you? (4) LISTEN ACTIVELY ➢ I’d like to make a reservation. ➢ I’d like to speak to the accounting department. ➢ Is there a video tonight? ➢ My room is very cold. (5) IDENTIFY CALLER ➢ May I know who is calling, Madam? ➢ May I have your name and room number, Sir?
incoming fax? By cash or sign the bill? G: I’ll sign it. Thank you. C: Thank you, Mr. Rockwell. I’ll put that in your account.
Goodbye and have a nice day.
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?
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Business Center & Telephone Service 商务中心和电话服务
I. Leading-in
Business Services
➢ Nowadays, modern hotels continually introduce new service standards and the latest technology to keep up with the fast changing business world. Guests have the assurance of friendly and highly professional staff combined with the advantage of all the latest business systems, in rooms, business center, and sometimes throughout the hotel.
饭店实用英语scene-课件3.ppt
• In upscale establishments, a bell-man meets the guests as they step out of the car and escort them to their lofts. He takes the baggage to the guest’s room. The door man or door girl greets guests and shows them the way to the front desk. Private car transfer is available between the airport and the hotel. The airport representative is in charge of it.
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
饭店情景英语(第二版)教学课件第3章PartIIILesson3
饭店情景英语
第三章 客房部
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Lesson 3 Laundry Service 洗衣服务
II. Working Procedure
您的衣服需要熨烫吗？/干洗吗？/缝补吗？/缝上纽扣 吗？ 6．处理投诉。 I will check it right away. 我马上就去查看。 I will check whether or not your clothes have been returned. 我会去检查，看您的衣服是否已经被送回来了。 I’m sorry that I missed one of your clothes. 对不起，我弄丢了您的一件衣服。
饭店情景英语
第三章 客房部
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中国人民大学出版社
Lesson 3 Laundry Service 洗衣服务
III. Dialogues
Dialogue 2 Collecting Laundry in Guest room
(C: Clerk J: James) C: Laundry service, may I come in? J: Come in, please. C: Good morning, Mr. and Mrs. James. J: Good morning. We need express laundry service. Here
II. Working Procedure
洗衣服务流程 1. 洗衣服务说明。 Clothes received before 12:00 will be returned by 18:00 in the same day; and those received after 12:00 will be sent back by noon the next day. 每天中午12点以前送洗的衣服在当天下午6点就能被 洗好送回；12点以后送洗的则在第二天中午前才能被 洗好送回。 There is a rate list in the laundry form on the desk. 在桌上的洗衣单里有价目表。
人教版七年级上英语各单元主题思维导图
的
的
(3) 一些书在书柜里。
房
位
____ ____ ____ in the bookcase.
间
置
(4) 一个时钟在墙上。
____ ____ ____ on the wall.
(5) 我的书包在哪里？ 它在书桌下面。
____ ____ my schoolbag? It ____ ____ ____ ____.
this, these 表近指，that, th远ose指离得远；
these, those 表复数，this, that表单数；
口诀助记
指时间或空间 上较远的人或事
语法篇-指示代词
this
指代可数名词单数
This is Jenny. 这是珍妮。
these
指代可数名词复数
These are my parents. 那是我的父母。
Furniture
table, bed, sofa, chair, desk, bookcase,…
Unit5 Do you have a soccer ball?
单元主题思维导图
询问并描述物 品所属关系
Cindy: Hey. Helen, let's go! _W__e_’r_e_l_a_te__! Helen: OK. Cindy: _D_o__y_o_u_h_a_v_e__a_p_i_n_g_-p_o_n_g__b_a_t_? Helen: _Y_e_s,_I_d_o_. It's in my bag. Cindy: And_w__h_e_r_e_'s_o_u_r__b_a_se_b_a_l_l_b_a_t__? Helen: Bill has it. Cindy: Oh, yeah. And__d_o_y_o_u__h_a_ve__y_o_u_r_j_a_ck_e_t_? Helen:_O_h_,_n_o_,_I_d_o__n_'t_. It's on the chair. Let me get it. Cindy: And your hat, too! Helen: OK,I_h_a_v_e__m_y__ja_c_k_e_t_a_n_d__h_a_t . Let's go !
英语思维导图模版精选(9页)
英语思维导图模版精选（9页）一、基础词汇思维导图1. 家庭成员在这张思维导图上，我们将家庭成员词汇进行分类，包括父母、兄弟姐妹、祖父母等。
通过这张图，您可以快速掌握家庭关系的英语表达。
2. 职业名称这张思维导图涵盖了各行各业的基本职业名称，如教师、医生、工程师等。
通过学习，让您在描述职业时更加得心应手。
二、日常用语思维导图1. 常用问候语2. 餐饮场景用语这张思维导图为您展示了餐饮场景中的常用英语表达，包括点餐、买单等。
让您在享受美食的同时，也能轻松应对英语沟通。
三、语法知识点思维导图1. 时态时态是英语学习中的重要环节。
这张思维导图为您梳理了八大时态，帮助您更好地掌握英语语法。
2. 句型结构了解英语句型结构对于提高英语表达能力至关重要。
这张思维导图为您展示了主谓宾、主系表等基本句型，助您轻松构建英语句子。
四、主题拓展思维导图1. 旅游景点这张思维导图为您介绍了世界各地的旅游景点，包括自然风光、人文景观等。
让您在规划旅行时，也能学到实用的英语表达。
2. 节日习俗了解各国节日习俗，有助于拓宽国际视野。
这张思维导图为您展示了中西节日的庆祝方式，让您在跨文化交流中更加得体。
五、提升听说能力思维导图1. 英语听力场景为了帮助您提高英语听力，这张思维导图精选了多种听力场景，如机场、电影院、超市等。
通过针对性的场景练习，让您在实际交流中更加游刃有余。
2. 口语表达技巧提升口语能力，不仅需要积累词汇，还要掌握表达技巧。
这张思维导图为您提供了各种口语表达技巧，如连读、弱读、语调等，让您的英语口语更加地道。
六、阅读理解思维导图1. 阅读策略提高阅读理解能力，策略至关重要。
这张思维导图为您介绍了略读、寻读、精读等阅读策略，帮助您更高效地阅读英语文章。
2. 文章结构解析了解文章结构对于把握文章大意至关重要。
这张思维导图为您分析了英语文章的常见结构，如引言、、结论等，让您在阅读时能更快地捕捉关键信息。
七、写作技巧思维导图1. 写作框架搭建写作时，一个清晰的框架能让您的文章更有条理。
饭店实用英语scene-6课件.ppt
Dialogue 1
I’d Like to Check Out Now
(A: Receptionist B: Guest )
• A: Good morning, madam. May I help you?
• B: Yes, I’d like to check out now. My name is Ford Amy. I’m in Room 835. Here is the key card.
• A: That’s for the red wine you took from the mini-bar in your room.
• B: And what’s this figure for?
• A: It’s for the room service.
• B: Oh, I see. Can I pay with Master Card?
Teaching Procedures
1
Free Talk
2
Hotel Practical English
3
Text
4
Exercises
5
Case Study
6
Home Reading
Ⅰ. Free Talk
• 1. When you can’t satisfy a guest’s request, what should you do?
• When the customer comes to Front Desk, make eye contact and greet the customer by name. Ask if he or she will be checking out. If he or she has completed the express form, take the form, review it for accuracy and ask for the key cards. If the customer has not filled out the express form, continue with the checklist.
饭店情景英语(第二版)教学课件第1章PartILesson6
中国人民大学出版社
Lesson 6 Complaints & Apologies 投诉与道歉
II. Dialogues 2
(C: Clerk G: Guest) G: Why have you brought me a beer instead of the bill? C: I am very sorry, Sir. I will fetch your bill immediately. …… C: Sorry for having kept you waiting, Sir. Here is your bill.
饭店情景英语
第一章酒店基础英语
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Lesson 6 Complaints & Apologies 投诉与道歉
II. Dialogues 4
(C: Clerk G: Guest) G: I ordered some coffee ten minutes ago. Where is it? C: I’m so sorry, Madam. I’ll bring it to you straight away.
Remember for the minor complaints, you can deal with them directly by yourself, but for serious problems, you need to hand them over to your Supervisor or Manager.
necessary clarify with the guest so that you understand the exact complaint. • Step 2 Apologize to the guest. • Step 3 Tell him what you are going to do. • Step 4 Tell him when you are going to do it.
Lesson 6 Complaints & Apologies 投诉与道歉
II. Dialogues 2
(C: Clerk G: Guest) G: Why have you brought me a beer instead of the bill? C: I am very sorry, Sir. I will fetch your bill immediately. …… C: Sorry for having kept you waiting, Sir. Here is your bill.
饭店情景英语
第一章酒店基础英语
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中国人民大学出版社
Lesson 6 Complaints & Apologies 投诉与道歉
II. Dialogues 4
(C: Clerk G: Guest) G: I ordered some coffee ten minutes ago. Where is it? C: I’m so sorry, Madam. I’ll bring it to you straight away.
Remember for the minor complaints, you can deal with them directly by yourself, but for serious problems, you need to hand them over to your Supervisor or Manager.
necessary clarify with the guest so that you understand the exact complaint. • Step 2 Apologize to the guest. • Step 3 Tell him what you are going to do. • Step 4 Tell him when you are going to do it.
全国重点旅游院校“十三五”规划教材酒店情景英语
除了实用性之外，这本书的逻辑结构和章节安排也十分合理。从基本的酒店服 务流程到各种情境对话，再到文化背景的介绍，内容层层递进，使得我在学习 的过程中能够逐步深入，不断巩固和拓展所学的知识。书中还配有大量的图片 和插图，使得学习过程更加生动有趣，不容易产生厌倦感。
当然，学习过程中我也遇到了一些困难。比如，有些专业词汇比较生僻，需要 反复阅读和记忆；还有一些情境对话的语境比较复杂，需要我结合实际工作来 更好地理解和运用。但正是这些挑战，促使我更加努力地学习和实践。
内容摘要
本书还注重培养学生的跨文化交际能力。通过介绍不同国家和地区的文化背景和礼仪习惯，帮助 读者更好地理解客户需求，提供更加贴心、周到的服务。本书还强调了团队合作和沟通技巧的重 要性，帮助读者在职场中建立良好的人际关系，提高工作效率。 《全国重点旅游院校“十三五”规划教材酒店情景英语》是一本实用性强、内容全面的酒店英语 教材。通过学习本书，读者可以全面提高自己的酒店英语水平，为未来的职业发展打下坚实的基 础。
阅读感受
《全国重点旅游院校“十三五”规划教材酒店情景英语》读后感
在旅游业的快速发展背景下，对于酒店从业者来说，英语沟通能力变得越来越 重要。最近，我阅读了《全国重点旅游院校“十三五”规划教材酒店情景英语》 这本书，深感其对于提升我的专业技能和英语水平有着重要的指导意义。
这本书的优点首先体现在其内容的实用性和针对性。它针对酒店行业的各种实 际场景，如前台接待、客房服务、餐饮等，提供了丰富的英语对话和情境模拟。 通过学习，我能够更加熟悉和了解酒店工作中的英语表达方式和习惯，从而在 实际工作中更加自如地进行沟通。书中的词汇和句型也十分地道，对于纠正我 的英语口音和语法有着很大的帮助。
作者简介
作者简介
这是《全国重点旅游院校“十三五”规划教材酒店情景英语》的读书笔记，暂无该书作者的介绍。
饭店情景英语(第二版)课件：Concierge 礼宾部
饭店情景英语
前厅
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预订) ➢Nightlife information (夜间活动信息)
饭店情景英语
前厅
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Concierge 礼宾部
II. Working Procedure
接待客人入住
饭店情景英语
前厅
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Concierge 礼宾部
II. Working Procedure
接待客人入住
I. Leading-in
Other services may include: ➢Sightseeing tours (旅游观光) ➢Airport transfers (机场接送) ➢Limousine rentals (轿车租赁) ➢Tourist information (旅游信息) ➢Restaurant information and reservations (饭店信息及
May I have your room number? 请问您住哪个房间?
饭店情景英语
前厅
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Concierge 礼宾部
IV. Tips for Service
Would you mind putting down your name here? 请在这里写下您的名字。 Where are you departing for? 请问您到哪里? At which date would you prefer to depart? 您选择哪天离开? 4. 电话询问票务中心客人指定日期飞往指定目的地的航 班详情。 Flight No. 航班号;Air Carrier航空公司;Plane Model机 型;Departure Time起飞时间;Price机票价格。
饭店情景英语(第二版)教学课件第4章PartIVLesson3
饭店情景英语
第四章 餐饮部
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中国人民大学出版社
Lesson 3 In a Chinese Restaurant 在中餐厅
II. Working Procedure
One bill, or separate bills? 是合单呢，还是分开付账? Your bill totals.... 您的消费共计……。 The total comes to.... 您总共消费……。 How is everything? 您吃得满意吗?
饭店情景英语
第四章 餐饮部
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中国人民大学出版社
Lesson 3 In a Chinese Restaurant 在中餐厅
I. Leading-in
What are their features?
value. It’s said that it can prevent against the cold climate in the north; Shanghai dishes feature fresh fish and sea food. They are mostly oily, sweet, tasty and colorful.
饭店情景英语
第四章 餐饮部
中国人民大学出版社
Lesson 3 In a Chinese Restaurant 在中餐厅 I. Leading-in
饭店情景英语
How many schools of Chinese restaurant and what are their features?
? ?
recommend the Rose Hall? It’s newly decorated, and it’s well equipped and spacious. I’m sure you’ll like it. G: That sounds good. We’ll take it. W: Then how much would you like to spend for each table? G: About 2 000 yuan and we’d like the typical Cantonese dishes.
人教版九年级英语各单元主题思维导图(1-10)
fantastic, fun(to watch), not that interesting( to watch traditional, special famous, popular, pretty, beautiful, delicious
Descriptive words
Festivals
After talking with his parents
His parents looked after him.
He seldom caused problems.
1. His grandparents came to take care of him. 2. He missed his parents. 3. He felt lonely and unhappy. 4. His unhappiness began to influence his schoolwork. 5. He became less interested in study. 6. He was absent from classes. 7. He failed his examinations. 8. His parents sent him to a boarding school. 9. He was shy and was not able to make friends quickly. 10. He wanted to leave the school.
Key verbs
learn, study Improve, practice, repeat review, connect develop, discover, succeed increase, etc.
Challenges
speak too quickly (be)afraid to ask questions make mistakes in grammar can’t understand spoken English can’t get the pronunciation right don't know how to increase my reading speed don't know enough words to write well don't get much writing practice get bored ...
Descriptive words
Festivals
After talking with his parents
His parents looked after him.
He seldom caused problems.
1. His grandparents came to take care of him. 2. He missed his parents. 3. He felt lonely and unhappy. 4. His unhappiness began to influence his schoolwork. 5. He became less interested in study. 6. He was absent from classes. 7. He failed his examinations. 8. His parents sent him to a boarding school. 9. He was shy and was not able to make friends quickly. 10. He wanted to leave the school.
Key verbs
learn, study Improve, practice, repeat review, connect develop, discover, succeed increase, etc.
Challenges
speak too quickly (be)afraid to ask questions make mistakes in grammar can’t understand spoken English can’t get the pronunciation right don't know how to increase my reading speed don't know enough words to write well don't get much writing practice get bored ...