chapter 13 Room service_酒店情景英语

酒店客房服务英语口语情景对话-中英对照-CAL-FENGHAI.-(YICAI)-Company One1酒店客房服务英语口语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like.如果您愿意，我现在为您服务。

4．I'm sorry that your flask is empty.很抱歉您的水壶空了。

5．May I do the turn-down service for you now现在可以为您收拾房间了吗？6．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

7．Could you come back in three hours你能不能过3小时再来整理？8．Certainly, Madam. I'll let the overnight staff know.当然可以，女士。

我会转告夜班服务员。

9．Would you tidy up a bit in the bathroom请整理一下浴室好吗？10. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。

11. I've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。

12．Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。

13．It's growing dark. Would you like me to draw the curtains for you天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you您还有什么事要我做吗？15．I'm always at your service.乐意效劳。

酒店服务英语口语情景对话As I step into the hotel lobby, I'm greeted by a warm smile from the receptionist. "Good evening! Welcome to our hotel. How can I assist you today?"Feeling a bit weary from my journey, I respond, "Hi, I'd like to check in, please. I have a reservation under the name Smith."The receptionist quickly checks the system and replies, "Certainly, Mr. Smith. Your room is ready. Would you like some help with your luggage?""Thank you, that would be great," I appreciate the offer, knowing it will make my arrival much smoother.Later, I find myself in the hotel restaurant, scanning the menu. The waiter approaches with a friendly tone, "Good evening, sir. Can I start you off with something to drink?""I'll have a glass of red wine, please," I reply, making my choice.As I finish my meal, I inquire about local attractions, "Do you have any recommendations for places to visit nearby?"The waiter is well-informed and suggests, "Absolutely, the botanical gardens are a must-see, and they're just ashort walk from here."In the morning, I head to the hotel's breakfast buffet. The server greets me, "Good morning! Please, help yourself to our breakfast selection."After enjoying a hearty breakfast, I approach the concierge, "Excuse me, I need a taxi to the airport later. Could you arrange that for me?""Of course, when would you like to be picked up?" the concierge asks, ready to assist."Around 10 a.m., please," I specify, ensuring I have enough time for my flight.Before leaving, I stop by the front desk to settle my bill. "I'd like to check out now and pay my bill," I say to the receptionist."Right away, sir. Let me just print out your statement," the receptionist responds efficiently, wrapping up my stay with a professional touch.。

日常用语（句子)：酒店常用英语Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店Boutique hotel 精品酒店 Resort 度假村King—size 特大号床 Queen—size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴Reservation 预订(不是预定） Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务 Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂Owner response：业主回复基本信息23．May I have your name, please？请问您贵姓?10．Which dates would you like to book？When will you check in and check out?请问您需要订哪一天?什么时候入住及退房?59．What time do you expect to arrive, Sir？请问大概什么时候到酒店，先生？46．What time will the guest be arriving?客人大概什么到达酒店？11．How long will you stay in our hotel?请问您打算逗留多长时间？36．Could you hold the line, please？I'll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。

酒店提早入住英文【关于入住宾馆英语情景对】关于入住宾馆英语情景对关于入住宾馆英语情景对入住宾馆情景对话1 A: Wangfujing Grand Hotels. How can I help you A：王府井饭店，能为您效劳吗B: Do you have any rooms available next Saturday and Sunday night B：下周六和周日晚还有空房间吗A: Could you hold the line, please I will check out our room availability for those days...Yes. we have a few vacancies next weekend. We have double rooms, suites and deluxe suites in Japanese, Roman. French and presidential styles, which one do you like best A：请别挂断好吗我要查查那几天有没有空房间……有，下周末还有几间。

我们有双人间、套房，以及日式、法式、罗马式豪华套房和总统套房，您要哪一种B:A double room, please. B：双人间。

A: OK. Could I have your name, please A：好的。

请问您怎么称呼B: My name is Monica Gellar. B：我叫莫妮卡·盖勒。

A: OK, Ms. Monica. I“ve reserved a double room for you next Saturday and Sunday night. We will see you then! A：好的，莫妮卡女士。

已经为您在下周周六和周日晚上预订了一间双人房，到时候见。

B：Thank you. B：谢谢。

日常用语（句子)：酒店常用英语Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店Boutique hotel 精品酒店 Resort 度假村King—size 特大号床 Queen—size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴Reservation 预订(不是预定） Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务 Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂Owner response：业主回复基本信息23．May I have your name, please？请问您贵姓?10．Which dates would you like to book？When will you check in and check out?请问您需要订哪一天?什么时候入住及退房?59．What time do you expect to arrive, Sir？请问大概什么时候到酒店，先生？46．What time will the guest be arriving?客人大概什么到达酒店？11．How long will you stay in our hotel?请问您打算逗留多长时间？36．Could you hold the line, please？I'll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。

酒店英语情景对话——客房投诉处理1很高兴Hotel English推出的语音版英语情景对话得到了大家的好评，同时，我们也收到了很多同学的留言，希望多出一些投诉处理方面的对话，我立马录了个投诉处理系列的，希望大家喜欢。

如果你有想要学习的酒店英语内容，我欢迎同学们在评论里留言或者给我们来消息。

祝大家学得开心!complaint 1来自国宾人Guest：Excuse me, I would like to make a complaint.你好，我要投诉你们酒店。

Receptionist : What seems to be the problem, madam?出了什么问题呢?女士。

Guest: Well, were regular guests at your hotel, but Im aboutto change my mind about ever staying here again! The service is terrible. Ive had to ring housekeeping every day to ask them to clean my room. My company pays good rates for me and my colleagues to stay at your hotel, so a dependable cleaning service is the least we expect!我是你们酒店的常客，但是我打算换酒店，以后再也不住在这了。

服务太差了，我每天都要打电话给客房部让他们来打扫我的房间。

我的公司付了一笔不小的费用给我和我的同事住在这家酒店，我们想要一个正常可靠的清洁服务不过分吧!Receptionist: First of all, Id like to apologize on behalf of our hotel. So, if I understand you correctly, you had to call each day to get your room cleaned?首先，我想代表我们酒店表达我最深的歉意。

酒店客房清扫英语情景对话Good morning sir how can I assist you todayI noticed that the room has not been cleaned yet I was hoping to get that taken care ofI apologize for the delay sir let me check on the status of your room It appears the housekeeper has not yet been able to service your room my apologiesI will personally ensure that your room is cleaned and ready for you as soon as possibleThank you I appreciate that I was hoping to get back to my room and relax for a bitNot a problem sir I will send a housekeeper to your room immediatelyExcellent thank you so much I will just step out for a bit while you take care of thatAbsolutely sir I will make sure everything is spotless for your return Wonderful I'll be back in about 30 minutes thenVery good sir I will have your room cleaned and refreshed by the time you returnI'm back and wow the room looks fantastic thank you so muchI'm glad to hear that sir the housekeeper did an excellent jobYes everything is perfect I really appreciate the quick serviceIt's our pleasure sir we strive to provide the best possible experience for all our guestsWell you've certainly achieved that I'm very satisfied with my stay so farThat's wonderful to hear we always aim to exceed our guests' expectationsI have to say the level of cleanliness is truly impressiveWe take great pride in maintaining the highest standards of cleanliness and hygieneIt really shows the attention to detail is remarkableThank you sir our housekeeping team works hard to ensure every room meets our rigorous standardsI can certainly tell they do an outstanding job I'm very impressedI'm so glad to hear that sir please let me know if there is anything else I can assist you with during your stayActually there is one more thing I wanted to mentionOf course sir what can I do for youWell I noticed the bathroom towels were a bit worn and frayed around the edgesAh I see thank you for bringing that to my attention I will make sure to have those replaced immediatelyI appreciate that attention to detail is clearly important to you Absolutely sir our guests' comfort and satisfaction are our topprioritiesWell you've certainly succeeded in that regard I'm very pleasedI'm delighted to hear that sir please enjoy the rest of your stayI definitely will thank you again for the wonderful serviceThe pleasure is all ours sir we look forward to welcoming you back in the futureAbsolutely I'll be sure to return on my next trip to the area Excellent we look forward to your next visit safe travels。

酒店情景英语对话1. 预订酒店房间顾客：Good morning! I would like to make a hotel reservation.前台：Good morning! How can I assist you?顾客：I would like to book a double room for two nights, from October 10th to October 12th.前台：Sure! May I have your name, please?顾客：My name is John Smith.前台：Thank you, Mr. Smith. Let me check our avlability for those dates. Yes, we do have a double room avlable for you.顾客：That’s great! How much is the room per night?前台：The room rate is $100 per night, so for two nights, it will be a total of $200.顾客：Perfect. Can you please confirm the reservation and provide me with the detls?前台：Certnly. I have reserved a double room for you, Mr. Smith, from October 10th to October 12th, for a total of $200. Please note that check-in time is 2 PM and check-out time is 12 PM.顾客：Thank you very much. I look forward to my stay at your hotel.2. 在酒店入住前台：Welcome to our hotel, Mr. Smith. May I have your reservation detls?顾客：Yes, my name is John Smith and I have a reservation for a double room from October 10th to October 12th.前台：Thank you, Mr. Smith. Let me check your reservation. Yes, here it is. Could you please fill in this registration form?顾客：Sure. Here you go.前台：Thank you. May I have your passport, please?顾客：Here is my passport.前台：Thank you, Mr. Smith. Your room number is 302. Here is your key card. Please note that breakfast is served from 7 AM to 10 AM in the dining area on the ground floor.顾客：Thank you for the information. Is there a gym in the hotel?前台：Yes, we do have a gym on the third floor, open from 6 AM to 10 PM.顾客：Great! Thank you for your help.3. 需要额外的服务顾客：Excuse me, I would like to request some additional services.前台：Of course, how may I assist you?顾客：First, I would like to request a wake-up call for 7 AM tomorrow morning.前台：Certnly, Mr. Smith. I have scheduled a wake-up call for 7 AM tomorrow for you.顾客：Thank you. Also, I would like to request an iron and ironing board in my room.前台：Sure, I will have them delivered to your room right away.顾客：Thank you very much. One last thing, I need a taxi to the rport tomorrow at 9 AM.前台：Noted, Mr. Smith. I will arrange a taxi to pick you up at 9 AM tomorrow.顾客：Thank you for your assistance.4. 结账顾客：I would like to check out and settle my bill, please.前台：Certnly, Mr. Smith. May I have your room number?顾客：My room number is 302.前台：Thank you. Let me prepare your bill. Here is your itemized bill. The total amount due is $200.顾客：Great. Could I pay by credit card, please?前台：Certnly, Mr. Smith. Please insert your card into the card reader.顾客：Here is my card.前台：Thank you, Mr. Smith. Please enter your PIN number.顾客：Done.前台：Your payment has been processed successfully. Here is your receipt. Thank you for staying with us, Mr. Smith. Have a safe trip!顾客：Thank you for your hospitality. Goodbye!。

住酒店的英语口语情景对话1.住酒店的英语口语情景对话篇一I want to change some money，where is the bank？我想兑换一些钱，请问银行在哪？Go upstairs from here and then turn left. It’s next to the post o ffice.请从这里上楼然后左拐，就在邮局旁。

You can get your money changed at the cashier’s office.您可以在收银处兑换外币。

There is a shop on the ground floor. It sells both Chinese and for eign cigarettes. 商店在一楼，有中、外香烟出售。

There is a coffee shop on the second floor and snacks are served t here all day.咖啡厅在二楼，全天供应快餐。

We have a Chinese restaurant and a western-style restaurant. Which one do you prefer？我们有中餐厅和西餐厅，您更喜欢哪一种？here is a recreation centre on the ground floor. You can play bill iards、table tennis、bridge and go bowling. 一楼有康乐中心，在那里可以打台球、乒乓球、桥牌和保龄球。

2.住酒店的英语口语情景对话篇二Breakfast is served in your room from 7am till 10am. If you wish t o have breakfast in your room，ask for Room Service on the phone. 早餐送餐服务是从早上7点至上午10点。

现代酒店英语实务教程第8课：Room Service客房送餐服务Unit 5 Room Service 客房送餐服务经典对话R= Clerk of Room Service 客房服务部服务员 G=Guest 顾客R：Good morning, Room Service, may I help you?早上好，客房服务部。

有什么能为您效劳吗？G：I’d like to have a meal in my room.我想在房间用早餐。

R：Certainly, sir. We offer two types of breakfast. American and continental. Which one would you prefer?好的，先生。

我们提供美式和欧式两种早餐，您喜欢哪种？G：What does a continental breakfast have?欧式早餐有什么呢？R：Chilled orange juice, toast with butter, coffee or tea.有冰冻橙汁、黄油吐司、咖啡或茶。

G：That’ll be fine . I’ll take it. I’d like a white coffee with two sugars, please.好吧，我就要这个。

我的咖啡要加奶精和两块糖。

R：I see. May I have your name and room number ,please?明白了。

能告诉我您的姓名和房间号吗？G：Sure. It’s Jefferson Black in Room 1506.好的，是 1506 房的杰斐逊.布莱克。

R：Let me confirm your order. Mr. Jefferson Black in Room 1506,continental breakfast, white coffee with two sugars. Is that right?让我确认一下您的订单：1506 房的杰斐逊.布莱克先生，要一份欧式早餐，要加奶精和两块糖的咖啡，是这样的吗？G：exactly对。

酒店英语情景对话1.Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr.Green?格林先生，今天早晨您是否用过旅馆效劳设施，或在旅馆餐厅用过早餐?2.Yes，my friend and I just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何效劳设施。

3.The total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。

4.I think I'll take the one with a front view then.我想我还是要阳面的吧。

5.How long will you be staying?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开。

7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。

8.I'd like to book a single room with bath from the after-noon of October 4 to the morningof October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。

10. What is the rate， please?请问房费多少?11.The current rate is$ 50 per night.现行房费是50美元一天。

酒店情景对话英语作文Title: A Dialogue in a Hotel Setting。

---。

At the Hotel Reception:Receptionist: Good morning, how may I assist you?Guest: Good morning. I have a reservation under the name of Smith.Receptionist: Let me check that for you. Yes, here it is. May I have your ID and a credit card for verification, please?Guest: Sure, here you go.Receptionist: Thank you. Everything seems to be in order. Would you like any assistance with your luggage?Guest: No, thank you. I can manage it myself.Receptionist: Very well. Your room is on the fifth floor, and here is your keycard. Enjoy your stay with us, Mr. Smith.---。

In the Hotel Room:Guest: Wow, this room is lovely. It's so spacious and well-decorated.Guest's Partner: Yes, and look at the view from the window. It's breathtaking.Guest: I'm glad we chose this hotel for our vacation.Guest's Partner: Me too. Shall we unpack and then head out to explore the city?Guest: Sounds like a plan. Let me just check the hotel information booklet to see what amenities they offer.Guest's Partner: Good idea. I could use a cup of coffee before we go.---。

关于入住酒店口语情景对话如今没有一口流利的英语，了解一些简单的日常英语对话技巧也是很有必要的!今天店铺在这里为大家分享一些关于入住酒店口语情景对话，希望这些英语对话会对大家有所帮助!入住酒店情景对话：酒店预订早上好，大连富丽华大酒店。

Good morning. Dalian Furama Hotel.有什么可以为您效劳的?* What can I do for you?* How may I help you?早上好，我想预订五月七日至十日共四天的客房。

Good morning. I’d like to book some accommodation for four nights May 7th to 10th.您想要什么样的房间?*What kind of rooms would you like?* What kind of rooms d you have in mind?同一楼层的两个单人间。

I‘d like two single rooms on the same floor.抱歉，没有两个单人间，但两个双人间还有。

I have two double rooms but not two singles available, sorry.那价格上相差多少?What’s the difference in price?单人间200元，双人间400元Single rooms are RMB200 doubles are RMB400. per night能介绍一下双人间的情况吗?What are the double rooms like?房间很好。

我可以给您订六层的双人间，能俯瞰市容，还有阳台和浴室。

Very nice rooms. I can give you two doubles on the sixth flooroverlooking the city. They have balconies and bathrooms.你们酒店有小型会议室吗?And do you have a small conference room?我们有一个舒适而安静的房间，能容纳约12人，您看行吗?Yes, we have a nice quiet room that will take about 12 people would that be suitable?很好。

客房情景对话Service Position:The Housekeeping Department is one of the main operational departments of a hotel。

It’s main duty is to see to the cleanliness and good order of all the rooms and public areas in the hotel, provide all kinds of facilities and services so as to create a convenient comfortable，tidy and secure living environment for the guests。

Moreover，it also provides supports for other departments and coordinates the work closely with other department。

Housekeeping is the heart of the hotel industry，though it doesn’t generate sales directly，as the Food&Beverage Department and the Sales Department do. The entire hotel depends on the smooth, efficient management of the Housekeeping Department。

H: HousekeeperG：Guest清洁房间、洗衣服务Procedure of Service:●Knock at the door gently three times。

●Say：“Housekeeping”.●Ask the guest whether he can clean the room now.●Greet the guest.H：Housekeeping。

出国旅游必备英语之Room Service 房内就餐服务304.Please sign your name and room number hereon the bill.请在账单上签上你的名字和房间号。

305.My name is smith.I'm in room 1425.我叫史密斯，我住1425房间。

306.I'd like to order two tuna sandwiches and a large pot of coffee.我想要两份金枪鱼三明治和一大壶咖啡。

307.And would you please bring them to my room as soon as possible.请你们尽快地送到我的房间。

308.So it's two tuna sandwiches and a large pot of coffee.您想要的是两份金枪鱼三明治和一大壶咖啡，对吗？309.Is that all，sir？就这些吗？310.Just plain coffee will do.纯咖啡就行了。

311.OK，no sugar，no cream，straight coffee and very black.行，不要糖，不要奶油，清咖啡而且浓浓的。

312.I'll bring them to you right away.我马上就给您送去。

313.Room service， may I come in？我是送餐的，我可以进来吗？314.Just put them on the table over there.放在那边桌子上就行了。

315.The sandwiches are 6 yuan each and coffee is 3.50yuan. 三明治每份6元，咖啡3元5角。