IQxel_User Guide

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LitePoint IQxel™For WLAN and BluetoothCopyright © 2012, LitePoint CorporationAll rights reservedRESTRICTED RIGHTS LEGENDNo part of this document may be reproduced, transmitted, transcribed, stored in a retrieval sys-tem, or translated into any language or computer language, in any form or by any means, elec-tronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of LitePoint Corporation.DISCLAIMERLitePoint Corporation makes no representations or warranties with respect to the contents of this manual or of the associated LitePoint Corporation products, and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. L itePoint Cor-poration shall under no circumstances be liable for incidental or consequential damages or related expenses resulting from the use of this product, even if it has been notified of the pos-sibility of such damages.If you find errors or problems with this documentation, please notify LitePoint Corporation at the address listed below. LitePoint Corporation does not guarantee that this document is error-free. LitePoint Corporation reserves the right to make changes in specifications and other infor-mation contained in this document without prior notice.TRADEMARKSLitePoint and the LitePoint logo, IQview, IQflex, IQnxn, and IQmax are registered trademarks and IQsignal, IQwave, IQfact, IQcheck, IQdebug, IQmeasure, IQtest, IQexpress, IQultra,IQ201X, IQxstream, TrueChannel, and TrueCable are trademarks of LitePoint Corporation. Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. All trademarks or registered trademarks are owned by their respective owners.CONTACT INFORMATIONLitePoint Corporation575 Maude CourtSunnyvale, CA 94085-2803United States of AmericaTelephone: +1.408.456.5000Facsimile: +1.408.456.01062LITEPOINT TECHNICAL SUPPORT/supportTelephone: +1.408.456.5000Available: weekdays 8am to 6pm, Pacific Standard Time.E-mail: support@Doc: 1075-5038-001Software Release Version 1.5August 2012, Rev.43Safety InstructionsThis symbol means the RESPONSIBLE BODY or OPERATOR should refer to theinstruction manual to preserve the protection afforded by the equipment.Handlingof Equip-mentIf the equipment is used in a manner not specified by the manufacturer,the protection provided by the equipment may be impaired.BatteryWarningThere is danger of explosion if batteries are mishandled or incorrectly replaced. On systems with replaceable batteries, replace only with the same manufacturer and type or equivalent type recommended by themanufacturer per the instructions provided in the product service man-ual. Do not disassemble batteries or attempt to recharge them outside the system. Do not dispose of batteries in fire. Dispose of batteries properly in accordance with the manufacturer’s instructions and local regulations.Recyclingand Dis-posalThis symbol indicates that LitePoint products should be recycled and not be disposed with common unsorted Household or Municipal waste.LitePoint products should be sent to a facility that properly recycles elec-trical and electronic equipment. R esponsible waste collection and recy-cling of electronic products will help protect human health, the environment, and conserve natural resources.4Table of ContentsSafety Instructions4 Getting Started with IQxel10 IQxel Main Window10 Launching an Application10 GPRF11 Vector Signal Analyzer11 Hardware11Hardware Settings11Trigger Settings11 Results12Performing a Signal Measurement12Power Table13I vs. Time Plot13Q vs. Time Plot14Power vs Time15Spectrum15 Settings16FFT Spectrum Measurement16Power Measurement16 Vector Signal Generator17 VSG17Waveforms17 WiFi SISO18 VSA18 Hardware18WiFi SISO Hardware Settings18VSA Settings18Trigger Settings185Impairments19 Results20 WiFi SISO20 Performing a n OFDM Signal Measurement20 Constellation Plot21 Tx Quality Table21 Spectrum Plot22 EVM vs.Subcarrier Plot23 EVM vs. Symbol Plot24 Phase Error vs. Symbol Plot25 Spectral Flatness Plot25 Preamble Frequency Error vs. Time Plot26 CCDF Plot27 Power Vs. Time Plot27I vs. Time Plot28Q vs. Time Plot28 PSD of Phase Error29 Performing a DSSS Signal Measurement30 Constellation Plot31 Tx Quality Table31 Spectrum Plot32 EVM vs. Time Plot33 Frequency Error vs. Time Plot34 Power Vs. Time Plot34I vs. Time Plot35Q vs. Time Plot35 Settings36 WiFi SISO Settings366Standard Selection36 WiFi 802.11 a/g/n/ac for OFDM Analysis36 WiFi b for DSSS Analysis37 VSG39 Hardware39 WiFi SISO Hardware Settings39 VSG Settings39 Waveforms39 WaveGen40 Wave Generation40 File Generation40 Standard Selection40 OFDM Wave Generation Settings41 DSSS Wave Generation Settings42 WiFi MIMO43 VSA43 Hardware43 WiFi MIMO Hardware Settings43 VSA Settings43 Trigger Settings43 Results45 WiFi MIMO45 Performing M IMO Measurements45IQxel Test System Port Configuration45Physical Configuration of MIMO45IQxel GUI MIMO Configuration46Constellation Plot48Tx Quality Table49Tx Quality Avg/Max/Dev Table507Power Table Plot50Spectrum Plot51EVM vs.Subcarrier Plot52EVM vs. Symbol Plot53Phase Error vs. Symbol Plot54Spectral Flatness Plot55Power Vs. Time Plot55 Settings56 WiFi MIMO Settings56 Standard Selection56 WiFi 802.11 a/g/n/ac for OFDM Analysis56 WiFi b for DSSS Analysis57 VSG59 Hardware59 WiFi SISO Hardware Settings59 VSG Settings59 Waveforms59 WaveGen60 Wave Generation60 File Generation60 Standard Selection60 OFDM Wave Generation Settings61 DSSS Wave Generation Settings62 Bluetooth63 VSA63 Hardware63 Bluetooth Hardware Settings63 VSA Settings638Trigger Settings63 Results65 Bluetooth65 Performing a Bluetooth Signal Measurement65Tx Quality Table66Adjacent Channel Power66FM Demodulator Output67Power Vs. Time6820 dB Bandwidth69EDR Symbol Constellation69EDR DEVM Vs. Time70EDR Frequency Error vs. Time Plot71LE Avg. Freq Vs. Time71LE DeltaF2 Max Vs. Time72 Settings73 Bluetooth Analysis Settings73 VSG74 Hardware74 Bluetooth Hardware Settings74 VSG Settings74 Waveforms74 WaveGen74 Wave Generation74 File Generation74 Standard Selection75 PHY Parameters75 LE Packet Settings76 Classic EDR Packet Settings769Getting Started with IQxelIQxel Main WindowThe LitePoint IQxel is used for comprehensive testing of wireless products ranging from WLAN, SISO, MIMO and Bluetooth products. The IQxel Graphical User Interface provides the capability to monitor all aspects of wireless product testing. The main screen of the IQxel application allows you to select the application for testing the various products based on the tech-nology specifications. When you select a task, the user interface for that technology displays and allows you to enter parameters specific to the selected product.The IQxel main screen allows you to monitor the overall performance of the products.The Menu drop-down displays the following application buttons:WiFi SISO—allows you to select options for testing products that comply with 802.11a/b/g/n/ac SISO specifications.WiFi MIMO—allows you to select options for testing products that comply with 802.11a/b/g/n/ac MIMO specifications.Bluetooth—allows you to select options for testing Bluetooth products.Launching an ApplicationTo launch an application, click Menu and select the relevant application button. For example, if you want to launch the 802.11 a/b/g/n/ac application, click 802.11 a/b/g/n/ac button in the main screen. The selected application launches.10GPRFVector Signal AnalyzerHardwareHardware SettingsThe Hardware Settings screen allows you to set the hardware parameters for signal capture. .Parameter DescriptionHardware Resource Drop-down menu to select VSA1 or VSA2 depending on the module you are using to analyze the signal.Frequency Set the center frequency for the VSA module.Reference Level Set the input signal reference level. This value should be set as close to the expected signal peak power level as possible.CaptureLengthSet the length of the signal capture.Sampling Rate Drop-down menu to select the sampling rate for the current active hardware mod-ule.Reset Set-tingsClick Reset Settings to reset the general settings to the default value. Trigger SettingsParameter DescriptionSource Drop-down menu to select the source of the trigger signal.l Free Run – Capture trigger is re-armed continuouslyl Timer – Capture trigger is linked to an internal timerl Video – Capture trigger occurs when an RF signal transition of the configured slope, level, and gap time occurs at basebandl External 1-4 – Capture triggers when a signal transition of the configuredslope is detected on the specified EXT portType This setting applies only to Video and EXT{1:4} trigger sources.l Edge: Edge signal detectionl Level:RF threshold levelEdge This setting applies only to Video and EXT{1:4} trigger sources.l Rising edge signal detection initiates a trigger eventl Falling edge signal detection initiates a trigger eventThreshold Level Sets the RF level threshold for Video trigger source only. Note that this level is rel-ative to the reference level.Mode l Single mode indicates the trigger is armed for a single trigger on the nexttrigger event. l Multiple mode indicates the trigger is automatically re-armed after each triggerevent.Gap Time Sets the time that must elapse after a trigger event before the trigger is re-armed. This field is enabled only when the trigger source is Video or External.Offset Set the amount of time to wait after a trigger event before executing the trigger action. This field is disabled when the trigger source is Free Run.Timeout Time, in ms, set for trigger time out.ResultsPerforming a Signal MeasurementFollow the steps below to perform an GPRF signal measurement:1.Launch the IQxel user interface 2.Click Technology and select GPRF 3.Click VSA 4.Click Hardware 5. In the VSA Settings screen, set the parameters provided in the table below6. In the Trigger Settings screen, set the parameters provided in the table below.SourceSet the source to VIDeo TypeSet the type to Edge EdgeSet Edge to POSitive Threshold LevelSet Threshold Level to -25 dB ModeSet Mode to SSHot Gap TimeSet the Gap Time to 10 µs Offset Set the offset time to -10 µs7. Click Settings8. In the P ower Measurement s creen, set the Filter Type to NONE9. The FFT Spectrum Measurement, set the Resolution Bandwidth to 10010. Click Results11. Drag the Constellation m easurement from the box on the left side of the screen into oneof the display windows12. Click the Continuous Analysis button13. Drag the Power Table m easurement from the box on the left side of the screen into oneof the display windowsPower TableDisplays results of the power measurement per interval.I vs. Time PlotThe figure below displays the In Phase signal amplitude of the specified packet vs. Time plot.Q vs. Time PlotThe figure below displays the Quadrature signal amplitude of the capture segment vs. Time plot.Power vs TimeShows the captured data as power in dBm over time. This plot shows the unprocessed raw cap-tured data over the full capture length.SpectrumDisplays power spectrum density (dBm/RBW) with the configured resolution bandwidth cal-culated over the length specified in the Analysis Results screen.SettingsFFT Spectrum MeasurementThe FFT Spectrum Measurement screen allows you to set the resolution bandwidth for the sig-nal capture.Parameter DescriptionResolution Band-width The resolution bandwidth determines the smallest frequency range that can be resolved.Power MeasurementThe Power Measurement screen allows you to set the signal capture parameters to measure the signal power.Parameter DescriptionFilter Set filter settingsType None - No filteringGAUSS - Gaussian filtering RRC - Root Raised Cosine filterBandwidth Double-sided bandwidth of filterOffset Frequency offset of filterRoll-off Roll-off factor of root-raised-cosine filter. This does not apply to Gaussian filter.Interval Length For interval-based measurements, the capture is divided into intervals of the spec-ified length and the measurements are calculated per interval.MeasurementLengthLength of time over which a measurement is calculated. Vector Signal GeneratorVSGThe VSG screen displays the following items:Frequency Sets the frequency for the VSG module.Power Level Sets the power level of the output signal.Sampling Rate Drop-down menu to select the sampling rate for the current active hardware mod-ule.Reset Settings Click Reset Settings to reset the general settings to the default value. WaveformsLoad Click Load and select a wavefile to load the wavefile from the test system to VSG.Upload Click Upload to load wavefiles from the a source location to the test system and then to the VSG.LoadedWaveDisplays the name of the selected waveform. Stop Stop playing the waveform file.Play Start playing the waveform file.CW VSG modulation is off.Wave VSG modulation is on.RF (on)VSG RF output power is on.RF (off)VSG RF output power is off.WiFi SISOVSAHardwareWiFi SISO Hardware SettingsVSA SettingsThe VSA Settings screen allows you to set the signal capture parameters. Parameter DescriptionHardware Resource Drop-down menu to select VSA1 or VSA2 depending on the module you are using to analyze the signal.Frequency Set the frequency for the VSA module.Reference Level Set the input signal reference level. This value should be set as close to the expected signal peak power level as possible.CaptureLengthSet the length of the signal capture.Sampling Rate Drop-down menu to select the sampling rate for the current active hardware mod-ule.Reset Click Reset to reset the general settings to the default value. AGC Click AGC to perform Automatic Gain Control.Trigger SettingsSource Drop-down menu to select the source of the trigger signal.l Free Run – Capture trigger is re-armed continuouslyl Timer– Capture trigger is linked to an internal timerl Video – Capture trigger occurs when an RF signal transition of the configured slope, level, and gap time occurs at basebandl External 1-4 – Capture triggers when a signal transition of the configuredslope is detected on the specified EXT portType This setting applies only to Video and EXT{1:4} trigger sources.l Edge - Edge signal detection.l Level - RF threshold levelEdge This setting applies only to Video and EXT{1:4} trigger sources.l Positive - rising edge signal detection initiates a trigger event.l Negative - falling edge signal detection initiates a trigger event.Threshold Sets the RF level threshold for Video trigger source only. Note that this level is rel-Level ative to the reference level.Mode l Single mode indicates the trigger is armed for a single trigger on the next trigger event.l Multiple mode indicates the trigger is automatically re-armed after each trigger event.Gap Time For trigger edge= positive or trigger type=level, the time that the signal must stay below the threshold before the trigger is re-armed.For trigger edge=negative, the time that the signal must stay above the threshold before the trigger is re-armed. Trigger edge=negative does not apply for trigger type=level.Offset The amount of time to delay the trigger after the trigger event.A negative value only applies to captures and indicates t he length of pre-trigger d ata to include in the capture.ImpairmentsParameter DescriptionGroup Delay Specifies the Group Delay of the Q Channel in nanoseconds. The default value is zero (0).DC Offset Specifies DC offset in volts. Amplitude Off-setAmplitude imbalance in percent. Phase Offset Phase Imbalance in degrees.ResultsWiFi SISOPerforming a n OFDM Signal MeasurementFollow the steps below to perform an OFDM signal measurement:1. Launch the IQxel user interface2. Click Technology and select WiFi SISO3. Click VSA4. Click Hardware5. In the VSA Settings screen, set the parameters provided in the table below.6. In the Trigger Settings screen, set the parameters provided in the table below.Source Set the source to VIDeoType Set the type to EdgeEdge Set Edge to POSitiveThreshold Level Set Threshold Level to -25 dBMode Set Mode to SSHotGap Time Set the Gap Time to 10 µsOffset Set the offset time to -10 µs7. Click Settings8. In the S tandard Selection screen, select OFDM from the Standard drop down menuand set the following parameters in the 802.11a/g/n/ac section of the screen.Phase Correction Set Phase Correction to OnSymbol Clock Correction Set Symbol Clock Correction to OnAmplitude Correction Set Amplitude Correction to OffFrequency Correction Set Frequency Correction to LTFChannel Estimation Set Channel Estimation to LTFPacket Format Set Packet Format to Auto9. Click Results10. Drag the desired plots from the l eft pane into one of the display windows11. Click the Continuous Analysis buttonNote: The PSDU export button allows you to save the decoded data as a text file.Below is a description of the plots.Constellation PlotThe figure below displays the symbol constellation plot an OFDM signal. Symbol constellation shows the quality of the demodulated data in the complex plane for each symbol in the analyzed frame.Tx Quality TableThe figure below displays the signal quality measurement based on power, EVM, Phase Error etc for an OFDM signal.Spectrum PlotThe measurement bandwidth is 100kHz as specified by the IEEE specification. The plotted frequency range is +/-30MHz for all analysis. Power spectral density plot can be used to display the power spectral density of signals other than 802.11 signals.The figure below displays the spectrum plot for an OFDM signal with a frequency range of +/-30 MHz.The figure below displays the wideband spectrum plot for an OFDM signal with a frequenc range of +/-120 MHz.Note: You must click the Wide button and set the sampling rate to 160 MHz to per-form a wide band capture.EVM vs.Subcarrier PlotThe Error Vector Magnitude (EVM) versus the Sub Carrier Number plot displays the EVM for each subcarrier averaged over all symbols within the data frame. T he figure below displays the EVM Versus Carrier plot for OFDM s ignal. T he plot represents RMS EVM of all active sub-carriers, including data and pilot subcarriers.EVM vs. Symbol PlotThe EVM versus the Symbol plot shows the EVM for each symbol averaged over all sub-car-riers within frame data. The figure below displays a plot for the EVM Versus Symbol Number for OFDM s ignal.Phase Error vs. Symbol PlotThe figure below illustrates the Phase Error vs. Symbol plot for OFDM signal. The data is obtained by calculating the common phase error of the pilot carriers for each OFDM symbol. This measurement is also known as Common Phase Error.Spectral Flatness PlotThe Spectral Flatness shows an estimate based on the long training sequence of the spectral flat-ness of the sub-carrier energies spectrum as compared with the limits imposed by the 802.11 specification.The figure below illustrates the Spectral Flatness graph for OFDM s ignal.Preamble Frequency Error vs. Time PlotThe figure below displays the OFDM Preamble Frequency Error vs. Time plot only on the preamble portion of the signal.CCDF PlotThe CCDF (Complimentary Cumulative Distribution Function) window plots the peak to aver-age power distribution. The horizontal axis plots the power level above the average power level, and the vertical axis plots the probability that the actual power is greater than this amount. The CCDF is only measured over a single packet, so the gap does not contribute to the meas-urement.The blue curve represents the measured signal, and the red curve represents the ideal curve for an OFDM signal. When compared with an ideal curve, it shows that the OFDM signal is sig-nificantly affected by the signal compression.Power Vs. Time PlotThe figure below displays the Power vs. Time plot for an OFDM signal.I vs. Time PlotThe figure below displays the In Phase signal amplitude of the specified packet vs. Time plot for an OFDM signal.Q vs. Time PlotThe figure below displays the Quadrature signal amplitude of the capture segment vs. Time plot for an OFDM signal.PSD of Phase ErrorThe figure below displays the Phase Error (PSD) plot for an OFDM signal. It is derived by cal-culating the PSD of the Phase Error (Time) data.The PSD of Phase Error plot analyzes phase versus frequency and plots the estimated PSD of the synthesizer measured during the burst. This data is derived by calculating the PSD of the esti-mated phase errors per symbol.Note: The lower limit of the frequency range is determined by the number of OFDM symbols available for estimation and can be lowered by increasing the number of symbols.Performing a DSSS Signal MeasurementFollow the steps below to perform a measurement:1. Launch the IQxel user interface2. Click Technology and select WiFi SISO3. Click VSA4. Click Hardware5. In the VSA Settings screen, set the parameters provided in the table below6. In the Trigger Settings screen, set the parameters provided in the table below.Source Set the source to VIDeoType Set the type to EdgeEdge Set Edge to POSitiveThreshold Level Set Threshold Level to -25 dBMode Set Mode to SSHotGap Time Set the Gap Time to 10 µsOffset Set the offset time to -10 µs7. Click Settings8. In the S tandard Selection screen, select DSSS from the Standard drop down menu andset the following parameters in the 802.11b section of the screen.EVM Method In the EVM drop-down menu, select StandardEqualizer Taps In the Equalizer Taps drop-down menu, select OFFDC Removal Set DC Removal to Off9. Click Results10. Drag the desired plots from the l eft pane into one of the display windows11. lick the Continuous Analysis buttonNote: The PSDU export button allows you to save the decoded data as a text file.Below is a description of the plots.Constellation PlotThe figure below displays the symbol constellation plot for DSSS s ignal. Symbol constellation shows the quality of the demodulated data in the complex plane for each symbol in the analyzed frame.Tx Quality TableThe figure below displays the signal quality measurement based on power, EVM, Phase Error etc for a DSSS signal.Spectrum PlotThe measurement bandwidth is 100kHz as specified by the IEEE specification. The plotted bandwidth stays +/-30MHz for all analysis. Power spectral density plot can be used to display the power spectral density of signals other than 802.11 signals.The figure below displays the spectrum plot for an OFDM signal with a frequency range of +/-30 MHz.The figure below displays the wideband spectrum plot for an OFDM signal with a frequenc range of +/-120 MHz.Note: You must click the Wide button and set the sampling rate to 160 MHz to per-form a wide band capture.EVM vs. Time PlotThe figure below displays the EVM versus time for a DSSS s ignalFrequency Error vs. Time PlotThe figure below displays the Frequency vs. Time plot for a DSSS s ignal.Power Vs. Time PlotThe figure below displays the Power vs. Time plot for a DSSS signal.I vs. Time PlotThe figure below displays the In Phase signal amplitude of the specified packet vs. Time plot for a DSSS signal.Q vs. Time PlotThe figure below displays the Quadrature signal amplitude of the capture segment vs. Time plot for a DSSS signal.SettingsWiFi SISO SettingsSettings allows you to set some of the hardware settings of the VSA/VSG, such as phase and frequency correction and all of the analysis parameters to be used by the VSA when measuring the DUT that is connected to the IQxel test system.Standard SelectionThe Standard Selection drop-down menu allows you to select the IEEE 802.11 standard for analysis.Available options are as follows:l DSSSl OFDMWiFi 802.11 a/g/n/ac for OFDM AnalysisThe table below shows settings for the IEEE 802.11 a/g/n/ac standards.Phase Cor-rection On—Enables phase correction options for analysis.Off—Disable phase correction for analysis. Can be used when the carriers and ref-erences of the transmitter and receiver are phase-locked or when low-frequency car-rier phase noise could be present.Symbol Clock Cor-rectionOn—Enables symbol clock correction options for analysis.Off—Disables symbol clock correction options for analysis.Amplitude Correction On—Enables amplitude correction options for analysis.Off—Disables amplitude correction options for analysis.Frequency CorrectionDrop-down menu to select the carrier frequency error estimation method.Available option to select section of waveform:LTF—Long Training Field SIG—SignalDATA—DataChannel Estimation Drop-down menu to select channel estimation method.Available option to select section of waveform:LTF—Long Training FieldDATA—DataPacket Format Auto—NONHt—packets transmitted in legacy-compatible formatMIXed—packets transmitted with preamble compatible with legacy 802.11 GREenfield—high-throughput packets transmitted without legacy compatible part VHT—very high throughput packets transmittedWiFi b for DSSS AnalysisThe table below shows settings for the IEEE 802.11 b standards.Equalizer Taps Drop-down menu to select equalizer tapsAvailable option to select are as follows:OFF—Equalizer tap is turned offTAP5—5-tap frequency domain equalizer; use this setting when the performance of a transmitter and receiver pair with matching filters is to be assessed.TAP7—7-tap frequency domain equalizerTAP9—9-tap frequency domain equalizerOFF---Recommended SettingThe larger the number of taps, the more the equalizer can correct for Inter Symbol Interference (ISI) present in the transmitter. If the EVM improves substantially when changing from 5 to 9 Taps, the transmitter is likely to have too much ISI. Note: If you use the 11b Std. Tx mod acc, option for EVM Calculation, then you must set the Equalizer Taps to Equalizer Off.DC Removal On—Enables DC Removal options for analysis; use only if the DC Offsets are known to be substantial relative to the desired signal level. This can be the case if the RF signal level is extremely low, or if there is a DC present when using the baseband inputs.Off—Disables DC Removal options for analysis ; recommended setting.EVM Method Drop-down menu to select the EVM method.Available option to select are as follows:Standard—The 11b Standard Transmit Modulation Accuracy method applies the algorithm defined in IEEE 802.11b-1999 Standard Section 18.4.7.8 to the sam-pled data after carrier and symbol timing recovery.RMS—The RMS error vector method applies the standard rms error vector algo-rithm1VSGHardwareWiFi SISO Hardware SettingsVSG SettingsThe VSG Settings screen allows you to set the signal capture parameters. Parameter DescriptionVSG Drop-down menu to select VSG1 or VSG2 depending on the module you are using to generate the signal.Frequency Set the frequency for the VSA module. PowerLevelDownlink signal power level.Sampling Rate Drop-down menu to select the sampling rate for the current active hardware mod-ule.Reset Click Reset to reset the general settings to the default value.WaveformsLoad Click Load and select a wavefile to load the wavefile from the test system to VSG.Upload Click Upload to load wavefiles from the a source location to the test system and then to the VSG.LoadedWaveDisplays the name of the selected waveform. Stop Stop playing the waveform file.Play Start playing the waveform file.CW VSG modulation is off.Wave VSG modulation is on.RF (on)VSG RF output power is on.RF (off)VSG RF output power is off.。

克雷尔一智能家居安防系统操作指南说明书

ClareOne Driver / Control4 Release NotesDOC ID - 1935, Last Modified 05/30/2023Change LogRevision Date Description1.0.01 5/1/2020 Initial revision.02 5/16/2020 Bug Fixes.03 6/18/2020 Fixed binding issue.Fixed issue where director needsa restart after driver update.Change name to ClareOne.1.5.0 10/21/2020 Add support for Instant Stay.Add support for Auto Bypassing.Add support for Secure Arming.Bug fix for zone state not reporting to navigators.1.5.1 11/1/2020 Fixed issue with zone states on Control 4 UIs notupdating after adding new sensors.1.5.2 12/15/2020 Fixed default user code not functioning after update. 1.5.3 3/18/2021 Fixed issue with zones not being removed.Fixed issue where commands to the panel may bedelayed.1.5.4 11/3/2021 Fixed issues with Alarm Names not showing correctly,and C4 zone chimes being disabled.1.5.5 1/14/2022 Fixed issue with disarming on entry delay.1.5.6 1/18/2022 Fixed Exit Delay time consistency when arming stay. 1.5.7 6/08/2022 Fixed issue when deleting last panel zone.Added Programming commands for Arm Auto Bypassand Zone Bypass / Un-bypass.16 5/30/2023 Added Zone Trouble Conditions to Event History andFixed an issue where Trouble conditions may not show.See the Events section for updated Events List.Syncing up versioning to match Driver Version. Online DocumentationManufacturer Website: /Support Site: /contactFull Documentation: /helpcenterIntroductionClareOne™ is the unified smart security and smart home control panel from Clare Controls. The ClareOne Panel integrates with Control4 to add easy-to-install security features into a Control4 system. The ClareOne panel and its attached security zones auto-discover in a Control4 project, and this driver populates a rich set of security control.The ClareOne driver enables two-way set of security controls (arm, disarm, emergency alarm triggering, zone status and zone bypass), and provides metadata feedback for the current panel state (if the panel is armed, alarmed, faulted, alarmed, or in a troubled state).Notes•This driver requires Control OS 3.0.0 or later to operate.•This driver requires that the ClareOne panel is on the same network as the Control4 system.InstallationOnly qualified installation technicians should install the ClareOne Panel and integrate it into a Control4 system. Follow the installation and programming instructions that came with your ClareOne equipment. Clare Controls does not assume responsibility for damages caused byimproper installation, connection the network, or use of the device.SDDP SetupInstall, configure, and test the ClareOne panel and all connected sensors. The ClareOne driver supports communication within the Control4 system over Wi-Fi and ethernet connection types. Verify that the ClareOne panel is fully functional and configured before integrating with Control4.The ClareOne panel and system needs to be activated through the Clare back-end management platform, FusionPro™, to have security monitoring services enabled. All Control4 integrators authorized to sell ClareOne have been set up with FusionPro accounts. For full ClareOne panel installation and configuration, see ClareOne Wireless Security and Smart Home Panel User Manual (DOC ID 1871).To add the driver (SDDP):Access Composer and browse to the Discovered tab.Composer > System Design > Discovered.Sort the list of discovered SDDP devices by Manufacturer.The ClareOne panel is listed with:Type: SecurityManufacturer: Clare ControlsModel: CLR-C1-PNLAddress field: clarecontrols:security-clarehome-MAC ADDRESSNote: The MAC address uses all capital letters.Double-click on the discovered ClareOne Panel to add it and its attached sensors to the project. When the panel is added this way, it automatically configures itself.That’s it, you are done with setup.Proceed to testing the integration and custom programming.Supported FeaturesOnce the ClareOne panel is added to the project in Composer, the Control4 user interface displays ClareOne as the security subsystem and allows the Control4 system to control the ClareOne panel. The available Control4 security commands enabled by the ClareOne driver are listed below.Arm Stay: Allows Control4 to arm the ClareOne panel in Arm Stay mode. When the ClareOne panel is armed to Stay any zone configured as Active in Stay in the ClareOne Sensor Management Settings with be armed.Arm Away: Allows Control4 to arm the ClareOne panel in Arm Away mode. When the ClareOne panel is armed to Away any zone configured as Active in Away in the ClareOne Sensor Management Settings with be armed.Note: When arming to Away without opening a zone, the ClareOne panel will arm in Stay mode. This is called Auto Armed Stay. This option can be disabled on the ClareOne panel under User Settings > Security & Arming > Auto Armed StayInstant Stay: Allows Control4 to arm the ClareOne panel to Armed Stay mode Instantly with no delay.Note: When using this option there is no entry delay. If an entry zone is tripped, the ClareOne will enter an intrusion alarm condition.Secure Arming: Allows the ClareOne panel to require a user PIN code when arming the system. Secure Arming is disabled by default and can be enabled by navigating to Settings > User Settings > Security & Arming. When Secure Arming is enabled the Control4 system prompts the user for a PIN code.Note: Regardless of the Secure Arming state (enabled/disabled), the user is always prompted for a PIN when arming the system with open zones (Auto Zone Bypass).Disarm: Allows Control4 to disarm the ClareOne panel.Remote Arming / Disarming Support– With an active 4sight subscription, users can access their ClareOne system remotely. The ClareOne panel supports remote arming and disarming through Control4. The integrator has the option to disable remote disarming in Composer Pro. Security Sensor States: Sensor states can be used for Automation Events in Control4Zone Status: Supports real-time zone status updates, even when the ClareOne panel is Disarmed. Zones and their names are automatically imported and show real-time status in Control4. Automations can be built inside Control4 triggered by ClareOne events.Note: The active in arm states of non-Environmental ClareOne sensors can be set for Away and Stay individually. When a sensor is ignored in a particular arm state the sensor will still report its status in real-time but will not trigger an alarm event. This setting can be accessed from the ClareOne panel by selecting User Settings > Sensor Management then select the pencil icon next to a particular sensor. The Control4 integrator can take advantage of this feature with custom programming to trigger activities.Auto Zone Bypass: Allows Control4 to prompt the user with all open zones and allows for auto bypassing with confirmation from the user.Note: The user’s PIN will be required when auto bypassing sensors, whether Secure Arming is enabled or disabled.Emergency: Allows Control4 to set an Emergency condition on the ClareOne panel. Warning: The Control4 user could trigger a Panic or an Emergency condition remotely. The alarm call center will act and respond the same as if trigger locally.Fire: Alerts the central station to a fire panic.Panic: Alerts the central station that police are needed.Police: Calls the monitored alarm station and allows for two-way voice communication(two-way communication is not available for silent panic).Auxiliary (Medical): Calls the monitored alarm station and allows for two-way voicecommunication (two-way communication is not available for silent panic).Trouble Conditions: Allows Control4 to display the ClareOne panel’s trouble conditions.•Panel tamper: The panel’s tamper has been activated.•Missing battery: There is no battery detected/installed.•Panel low battery: The panel’s battery charge is low.•Panel on battery: The only panel power is provided by the battery.•Supervisory trouble: The panel lost connection to the central station.•Ethernet trouble: Ethernet or Wi-Fi connection is lost.•Auto configuration and zone importing: All zones are automatically added with their set names. New zones are added when the ClareOne panel is updated.Note: A dealer may need to refresh the Control4 Navigator when new zones are added.Zones / Users: The ClareOne Panel supports up to 128 sensor zones and 99 users. The ClareOne Duress user pin code cannot be used to disarm the panel through Control4.Entry / Exit Delay Countdown: The number of seconds remaining in the exit or entry process. The countdown timer will be shown in the Control4 apps and on T3/T4 Series Touch Screens. SDDP: Supports SDDP discovery over Wi-Fi or Ethernet connections.Supported Features using theT3/T4 Series Touch ScreenWhen using a T3/T4 Series Touch Screen the ClareOne panel(s) must be enabled to show on each touch screen device individually. Navigate to the Security Partition device in Composer Pro and click on the “Set UI Associations” button. Select Show Panel, Entr y/Exit Chime, and PanelChime to take advantage of all ClareOne features below.The following feature are supported by the ClareOne panel when using T3/T4 Series Touch Screens:Chime on Entry Delay and Exit DelayTo enable the delay chimes on your T3/T4 touch screen tap on your security paneldevice, then Settings, and select “Chime on entry/exit delay”Chime on Zone OpenTo enable the Chime on Zone Open for a certain zone, in Composer Pro navigate to the Security Panel Zone Properties, double click on a zone, select the Chimes box, selectSave, and refresh the Navigators.Emergency TriggeringEmergency Alarms can be triggered from the T3/T4 Touch Screen. To trigger anEmergency, open the Security Partition, then tap the Emergency icon on the left, select your Emergency type, then tap Send to confirm.Real time zone statusUnder the Zones section of the Security Partition, each Zone Name, Status and Type isdisplayed automatically, in real time.Arming to Away, Stay, or Instant Stay with or without a pin.When arming the ClareOne panel from a T3/T4 Touch Screen or mobile app you arepresented with 3 options, Stay, Away, and Instant Stay. When Secure Arming is enabled, the user will be required to enter their PIN, then ClareOne will immediately start thearming process.Entry / Exit Delay CountdownWhen the ClareOne panel is in Entry or Exit Delay, the countdown timer will display onT3/T4 Series Touch Screens and the Control4 mobile applications.Disarming the panel.The ClareOne panel can be disarmed from a T3/T4 Touch Screen by tapping the red lockicon on the Security Partition or entry delay countdown timer and entering a PIN code.In the event an invalid pin is used to disarm the system the Control4 UI will display “Failed toD isarm Invalid Pin”Auto Bypassing Open Zones.The ClareOne panel supports Auto Bypassing from a T3/T4 Touch Screen. When arming the ClareOne panel with open zones, the Control4 user interface will prompt the user with all open zones and request permission to continue.Note: When Auto Bypassing the Control4 user interface will always prompt for a PIN code. History of Partition and Zone events.•Control4 supports Partition and Zone History if enabled. To enable History, in Composer Pro navigate to Agents from the Go menu in the menu bar or the icon in the bottom left,click the Add button in the top left and select History from the list.•Partition and Zone History can be viewed from the Security Partition. Open the Security Partition, then tap History. At the bottom the user can filter History by Event, Alert, andAlarm. Event, Alert, and Alarm history are shown in the order the event occurred.▪History Agent settings can be adjusted in Composer Pro to control how much history is shown on the touch screens and apps.Multiple PartitionsA single ClareOne panel only supports a single security partition. To accomplish the effect of multiple partitions on a single project, you will need to dedicate one ClareOne panel for each partition.The second ClareOne is added the same as the first panel. Please refer to the SDDP Setup section for instructions on how to add the second panel.Once the second ClareOne panel is in your Control4 project, tap the “Set UI Associations” button under the partition device and enable “Show Panel” on any or all touchscreens. Refresh the Navigators and confirm the two ClareOne security partitions are functional on the touchscreens and apps associated with the Control4 project.Note: When using Disarm in an action the “Default User Code” needs to be set under the partition device.To create these actions the integrator would first create Actions under the primary security partition by choosing the security event Arm Status Changed. Next create logic on Current Arm Status = Armed | Stay and another for Armed | Away. When the logic condition is satisfied the security action would then be to send a command for Stay or Away to the secondary partition.For the Disarm action, use the Security Event Disarmed on the primary panel, and the Disarm command for the secondary partition. Make sure to set a “Default User Code” for the secondary partition panel to successfully execute the disarm command.Additional ClareOne panels and partitions are added following the above procedures.Zone Auto BypassThe ClareOne panel supports Auto Bypassing of any open zones. When arming the ClareOne panel to any arming state the Control4 UI will display any open zones and prompt the user for confirmation. Whether Secure Arming is enabled or disabled on the ClareOne panel the user will always be prompted to enter a PIN with auto bypassing.CommandsThe ClareOne Driver supports commands that can be used for custom programming.▪Arm Auto Bypass: Allows for programming to force arming of a ClareOne pane;regardless of any open zones. Any open zones will be automatically bypassed.Supported Arm Types:▪ARM_AWAY▪ARM_STAY▪INSTANT▪Zone Bypass: Allows for programming to bypass a specific zone.▪Zone Un-bypass: Allows for programming to un-bypass a specific zone.Note: Arm Auto Bypass commands require the Default User Code to be set in Composer regardless of whether Secure Arming is enabled in the ClareOne Panel.PropertiesThe ClareOne Driver properties available in Control4 include:▪Log Level: A list of set logging (for example: debug, trace, critical).▪Log Mode: Allows the user to select the desired logging mode.1 – Printing2 – Trace3 – Printing and Trace▪Version: This is a read only field displaying the driver version.EventsThe ClareOne panel provides Events to the Control4 system that the integrator can create Control4 Actions against. The following events are supported in the ClareOne driver:Trouble Start – The ClareOne panel will send Trouble Start event when any of the following panel trouble conditions are active.Available Trouble Conditions▪Panel Tamper▪Missing Battery▪Panel Low Battery▪Panel On Battery▪Supervisory Trouble▪Ethernet Trouble▪Zone Low Battery▪Zone Loss Supervisory▪Zone Tamper▪Zone On Battery▪Zone Aux Power DrawTrouble Clear – When a panel trouble condition is cleared the ClareOne panel will send a Trouble Clear event.Armed Status / Type - When the Armed status is changed, the ClareOne panel will send an Armed Status Changed event. The supported status change events are:Available Armed Type•Stay•Away•AlarmedDisarmed State – When the panel is disarmed, the ClareOne will send a Disarm event.Alarm – When in an Alarm state, the ClareOne panel will send an Alarm event. This includes any environmental sensor alarms, such as Water, Heat, CO, and Smoke.Available Alarm Types•Burglary – This alarm type includes contact closure, motion, glass break, and shock sensors.•Smoke – This alarm type includes smoke sensors.•Fire – This alarm type includes heat rate of rise sensors.•Water Leakage – This alarm type includes flood sensors.•CO – This alarm type includes Carbon Monoxide sensors.Alarm Clear – When an Alarm is cleared, the ClareOne panel will send an Alarm Clear Event Partition State Changed – The ClareOne panel will send Partition State Changed events when any of the following panel states exist.Available Partition States•DISARMED_READY•DISARMED_NOT_READY•EXIT_DELAY•ARMED•ALARMDelay Time Remaining – The ClareOne panel will send the time remaining during an entry or exit delay process.Open Zone Count – The status of the number of opened zones. The ClareOne panel will send an Open Zone Count event with every zone status change.Disarm Failed – The status of the failure to disarm the ClareOne panel when executed from the Control4 platform.Emergency Triggered – the status event when an Emergency Alarm condition is triggered on the ClareOne panel.Available Emergency Types•Police Panic•Silent Police Panic•Fire Panic•Auxiliary PanicTroubleshootingIf the mobile user interface is not updating, refresh the project Navigator. Once refreshed, the mobile user interface updates and displays the correct status.If you have updated the driver and do not see the correct zone names, restart the main controller. IMPORTANT: Refresh Navigators, Refresh Project or restart of Composer will not resolve this. LimitationsThe ClareOne panel only supports one security partition per Control4 project. (However, multiple ClareOne panels can be attached to a Control4 project, each acting as a separate partition. Please refer to the Multiple Partitions section for more information.)Arming the panel to Instant Stay with an exit delay is not supported.The ClareOne driver does not support the addition of time in the exit delay during Arm Away. Contact InformationSnap One, LLC dba Clare Controls7525 Pennsylvania Ave, Suite 103Sarasota, FL 34243General: 866.424.4489******************************。

iqxel操作手册

iqxel操作手册摘要：1.IQXEL 操作手册概述2.手册包含的内容3.如何使用IQXEL4.IQXEL 的使用注意事项5.结论正文：1.IQXEL 操作手册概述IQXEL 操作手册是一本详细讲解如何使用IQXEL 设备的指南。

这本手册包含了设备的基本信息，操作步骤，以及使用过程中需要注意的事项。

无论是初学者还是熟练使用者，都可以从这本手册中获得有价值的信息。

2.手册包含的内容IQXEL 操作手册主要包括以下几个部分：(1) 设备简介：这部分介绍了IQXEL 设备的基本信息，包括设备的功能，性能，以及适用的场景。

(2) 安装与设置：这部分讲解了如何安装IQXEL 设备，以及如何进行基本的设置。

(3) 操作步骤：这部分详细讲解了如何使用IQXEL 设备，包括设备的各种功能如何使用，以及如何进行日常维护。

(4) 使用注意事项：这部分提醒使用者在使用IQXEL 设备时需要注意的事项，以避免因操作不当导致的设备损坏或者人身伤害。

3.如何使用IQXEL在使用IQXEL 设备之前，首先需要进行设备的安装和基本设置。

安装完成后，可以根据需要选择合适的功能进行使用。

在使用过程中，需要注意遵守操作规程，以确保设备能够正常运行。

4.IQXEL 的使用注意事项在使用IQXEL 设备时，需要注意以下几点：(1) 避免在潮湿的环境中使用设备，以防止设备进水导致损坏。

(2) 不要在设备运行时进行移动或者震动，以避免设备因震动导致的损坏。

(3) 在使用设备时，需要注意保护设备，避免因操作不当导致的设备损坏。

(4) 在设备出现故障时，应及时停止使用，并联系专业的维修人员进行维修。

5.结论IQXEL 操作手册是一本非常重要的指南，可以帮助使用者更好地了解和使用IQXEL 设备。

Philips eService 客户指南说明书

Philips eService Customer Guide - EnglishCustomer GuidePage CVP of 19 eService Customer Guide – English (H00-PG-169.13 Rev A)All printed copies of this document are uncontrolled unless otherwise indicated. CSIP Level:0IndexIndex __________________________________________________________________________________ 11.Introduction _______________________________________________________________________ 22.Registration _______________________________________________________________________ 32.1.Registering as a new user __________________________________________________________________ 33.Home page ________________________________________________________________________ 6 3.1.Navigation bar ___________________________________________________________________________ 73.1.1.Dashboard _____________________________________________________________________________________ 73.1.2.New Ticket _____________________________________________________________________________________ 73.1.3.My Service tickets _______________________________________________________________________________ 73.1.4.My Equipment __________________________________________________________________________________ 83.1.5.My Contacts ____________________________________________________________________________________ 93.1.6.Help Online ___________________________________________________________________________________ 103.1.7.Portal Survey __________________________________________________________________________________ 10 3.2.Top bar________________________________________________________________________________ 113.3.Content area ___________________________________________________________________________ 124.Opening a Service case ______________________________________________________________ 135.Reviewing your Service case _________________________________________________________ 15 5.1.New ticket note creation _________________________________________________________________ 165.2.New file attachment _____________________________________________________________________ 176.Personal Identifiable Information and Protected Health Information _________________________ 19Page 1 of 191.IntroductionFirst, thank you for choosing Philips!We know that your success depends on selecting the right product, people and services. Our worldwide technical and professional services team works alongside your staff to ensure your Philips product is running at peak performance. Philips provides complete peace of mind during the life of your Philips products so you can focus on what is most important—your patients.To simplify the service process for you, we are now offering our new e-Service portal for your use. You will find the e-Service portal to be a quick and convenient way for you to open service cases and the e-Service portal will provide you a window into your case activity that you have never had before.2.Registration2.1.Registering as a new userWhen you first launch the website you will ha ve the option to “Register” a new user account.First you must review and accept the Terms and Conditions of using the e-Service portal.You will now be required to complete the user information form shown below.You will need to provide a valid corporate domain email address for your work location and a valid Philips K-Number on the form. If you need to open or view service cases from multiple sites/locations within your corporate footprint, please list thosesit es/locations in the “About Me” section of the form.After you have completed and submitted your user profile form, a member of our e-Service Portal administration team will create your profile and associate your profile to the appropriate products installed at your site(s).You will receive a separate email confirming that your profile was sucessfully created and that you can now log into the Philips e-Service portal.Once you are logged in, you will see a screen similar to the one seen here and your se ssion should initially take you to your “home page”.3.Home pageThe “home page” is broken up into 3 main sections:1.Navigation bar2.Top bar (that includes the user profile area)3.Content area.3.1.Navigation barThe “Navigation bar”is broken up into 7 sections:1.Dashboard2.New Ticket3.My Service tickets4.My Equipment5.My Contacts6.Help Online7.Portal Survey3.1.1.DashboardThe “Dashboard” section provides a quick view of your open/closed tickets and your most recent activities.3.1.2.New TicketThe “New Ticket” section provides a quick way to open a new ticket. Please refer to paragraph 4.3.1.3.My Service ticketsThe “My Service tickets” section provides quick links to your open/closed cases.Then, the following features are common to many views:1.Create new ticket2.Refresh button3.Customize column layout4.Export to Excel5.Export to pdfNote: In the “My Contacts” section the “New ticket” feature is replaced by “New contact” feature.3.1.4.My EquipmentThe “My Equipment” section allows you to manage your devices list.And if you click on the K-Number, the following window will be opened and you can:1.See further K-Number details2.Edit your Equipment (adding your equipment name)3.Create a new ticket4.Access the list of tickets reported3.1.5.My ContactsThe “My Contacts” section allows you to manage your Organization contacts list.In fact, all contacts in here are contacts from your (Customer) Organization.All the users registered on the portal belonging to the same Organization will share the same contact list.If you click on the Contact Name or Last Name, the following window will be opened and you can:1.Edit email and phone numbers2.Delete the contact3.1.6.Help OnlineThe “Help Online” section provides you with the user guide.3.1.7.Portal SurveyThe “Portal Survey” section allows you to provide a feedback concerning this portal.3.2.T op barFrom the “Top bar” you can customize:1.Portal general settings2.Your Profile and passwordWe recommend taking a moment to verify and edit your profile in order to enhance your user experience. This can be done by clicking the “Profile” button shown below.The “Profile” link will take you to your profile screen. You should edit this page with you r most current contact and user information as well as what types of notifications you would like to receive from e-Service. Again, enter only a corporate domain email address.Please feel free to upload a recent photo of yourself if you would like to add a personal touch. Service is a very personal thing for us here at Philips and being able to see who we are working with helps both sides make a personal connection.3.3.Content areaThe “Content area” shows the content of the Navigation bar views.4.Opening a Service caseNow that you have edited your profile, let’s get started on using the system to open a service case.There are several ways to open a service case with Philips from this system, but the following is the recommended workflow for opening a case.First, start by clicking the “My Service Tickets”, then click on “Open Tickets” and then click “New Ticket” button.And you can now fill out the ticket form above:1.Select the Site.2.Select the K-Number (equipment).You can also search by Product name, Location, Your Custom equipment name3.Verify/change the contact info.This will be pre-populated with the information from your profile. It can be updated, if needed, in the event someone else should be contacted as we work to resolve this particular case.4.Enter your internal ticketing system ID, if available.If your site uses and internal ticketing system, the “Your ID” field is a place for you to enter your internal ticket number.The field is not mandatory but it can be used by you to correlate the Philips case to your site’s internal ticketing system and hopefully save you time as you update your internal system.5.Choose the issue severity.Please evaluate the severity of the issue by reading the definitions that are visible by clicking on the question mark near the severity field.We have provided a brief explanation of the Severity levels to guide you in making the proper selection.Case severity can be changed by the Philips service representative.6.Choose the issue type.Please indicate if your case is for a specific technical incident, a request to have a change made in your product/system ora simple question you need to ask an expert or a replacement of a part:Incidents: basically, any Philips system issue that causes – or could cause – an interruption to, or reduction in, the quality of performance or usability.Requests for Changes or Upgrades*: when you need a new configuration, new functionality feature for your software or an upgrade to a new version.Questions*: any queries you might have about your Philips products, services or support agreement.7.Enter the issue description.Being as specific here as possible will not only help Philips ensure your case is sent to the appropriate support group, it will also reduce the time it takes to resolve your issue.For example:“Modality will not send to PACS”This type of description will require an additional phone call to help identify the specific issue you are experiencing before Philips can begin to resolve the technical issue. This can potentially lead to delayed case resolution.A better example would be something like this:“We are unable to send images from our new CT scanner. The specifics for the modality are as follows: AE =BRANDXCT, IP = 192.168.10.50, port = 104”This will not only help our Service team identify the root cause of the failure quickly but they may even be able to resolve the issue without having to speak to you directly other than validation testing and case closure confirmation.8.Fill the questionnaire in order to speed up the understanding of the issue. It is optional and it can be stopped at any level.For each selection you will have more questions to respond. The severity is automatically calculated based on youranswers.9.Now you can create the case.Note: if the severity calculated by the Questionnaire differs from the severity you initally chose, a pop up message shows up asking you to choose which severity will have to be used.10.As soon as you have created the case, you can enter notes and attach files.Philips will evaluate your request or question and will assign it to the appropriate party. Some implementation and consulting requests and questions may be directed to your Philips sales representative.PLEASE NOTE:Personally Identifiable Information (PII) or Protected Health Information (PHI) must not be included in case information you enter or attachments that you upload to the e-Service portal. Cases that are opened or updated with PII or PHI content will be canceled, the attachments will be deleted and a new case will be opened on your behalf without the protected information. See the PII and PHI section of the document for guidance found on the e-Service portal.Congratulations! You have now submitted a service case via the e-Service portal! Your case will now be entered into Philips’s ticketing system and a Customer Service Representative will contact you according to your current Service Level Agreement.5.Reviewing your Service caseLet’s take a quick look at how to review your open cases.To review your open cases you can simply click the Open Case link in the Navigation Bar.This will provide a quick list of open cases as well as a filter form so that you can quickly and easily find the exact case you are looking for, despite its current status.To update an existing case, simply click the line item for the case you would like to open.Doing so will open the case. To provide an update back to your Philips contact working the case, all you need to do is to add further notes and attachments.5.1.New ticket note creationClick the “Notes” tab, then the “New ticket note” button and fill the note form. Then create it.5.2.New file attachmentClick the “Attachments” tab, then the “Add attachments” button.Finally,1.Select the file you want to attach.2.Add it to the ticket.When the case owner replies, the message will appear in the portal and the customer will receive an email.Replying to messages from email is also allowed, and it will automatically create a new note in the relevant case.Personally Identifiable Information (PII) or Protected Health Information (PHI) must not be included in case information you enter or attachments that you upload to the e-Service portal. Cases that are opened or updated with PII or PHI content will be canceled, the attachments will be deleted and a new case will be opened on your behalf without the protected information. See the PII and PHI section of the document for guidance found on the e-Service portal.6.Personal Identifiable Information and Protected Health InformationPII (sometimes referred to as personal information or personal data)Personal Information or “Personally Identifiable Information” or “Personal Data” is defined as data relating to an identified individual or an individual identifiable by such data (“natural person”). Examples include, but are not limited to: name, number, personal mark, biometric data, or other identifier, and can be used to identify the natural person. Other examples include name, office phone lists, office addresses, age, occupation, birth date, gender, income, physical description, education, financial information, medical information, employment history, marital status, size of household, e-mail address, IP address, driver’s license number, vehicle registration plate number, face, fingerprints, handwriting, credit card numbers, and/or digital identity. It can include statements made by, or attributed to, the individual.PHI (sometimes referred to as medical data)Protected Health Information is any data relating to the past, present or future physical or mental health or condition of an individual, the provision of health care to an individual or the past, present or future payments for the provision of health care for an individual, that is created or received, either orally, in hardcopy, or electronically, by:pany supervisory, management or personnel providing associate services for one or more of the followingpurposes:•Complying with company policy•Receiving medical services•Receiving benefits under a group health plan or another associate welfare benefit plan sponsored by the company•Obtaining accommodations or employment leaves due to an individual’s medical condition; orb.Other company personnel for the purpose of providing equipment, software or services to customersExamplesa.Correct: Study of patient with PID 123 with ACC# 123 has a problem•Incorrect: Study with ACC# 123 of patient John Doe with PID 123 and Date of Birth 1/1/2000 has a problemb.Correct:***********************************************•Incorrect:************************************“Mypa55Word” cannot access to the system Congratulations! You're now ready to use the portal for opening and reviewing service cases. Remember to keep your profile information up to date and upload a photo if you like. We look forward to continuing to provide you with exceptional service and support.。

罗克韦尔自动化企业工具包和支持用户指南说明书

Enterprise Toolkit GuideWelcomeOverviewEnterprise Toolkit Contents Activation FAQTelephone SupportOnline SupportSoftware, Firmware and Other Updates Support OptionsInternational Numbers7International NumbersLegacy Toolkit: For customers who require access to RSVeiw32, Historian Classic, SoftLogix, Studio 5000 Legacy for v20.04 and below select the Legacy Toolkit “buy with” option when you shop for the Enterprise Toolkit. The Legacy Toolkit provides you with the appropriate activation certificate required to use the software highlighted above.Note: All Toolkit software is subject to limitations as described in the license agreement.1 Enterprise Toolkit Contents*Denotes product serial number indicated on toolkit activation certificate is the parent serial number to download all activationsEnterprise Software Toolkit Bundle Contents - Named & ConcurrentWhat is Media?Media is an electronic image of all software that is available for additional purchase at time of Toolkit purchase. Media is provided for your internal development use only, and external customer distribution is prohibited. Distribution to customers may result in program termination.• You will have activations to the products that are included in the license type purchased by your company (see your Contents document). Please Note: The media provided is propertyof Rockwell Automation and may not be resold, transferred, or used in a production or manufacturing capacity.Who can use media?Media is restricted to use of the toolkit owner. External customer distribution is prohibited. Distribution to customers may result in program termination.Is media included in the Toolkit?No. Media is optional and can be purchased when the Toolkit subscription is renewed at the end of each contract period.Can I use media to update my customers?Media is for internal development use only and is not intended for end customer use. Distribution to customers may result in program termination. Where can I find product release notes and system requirements?https:///What if a product revises between media releases?https:///Will I be able to activate all products included in the media?No. Which products you can activate depends on the contents of your license. Some products have third-party licensing restrictions prohibiting inclusion in internal development licenses. However, these products may be included on media for update and demo purposes.What do I need to activate my software electronically?To activate your software electronically you will need:• A computer with an Internet connection and web browser (or email, telephone, or fax capability).• FactoryTalk Activation Manager software (the FactoryTalk Activation Manager software application is included on your media if you purchase).• The software serial number and product key (printed on the Activation Certificate document, enclosed in a red envelope included with the software media).Who do I call if I need activation support?Please access Technical Support athttps:/// or by phone using the numbers provided on pages 9-10. How do I Lock or UnLock a Serial Number? Request via Tech Support. Go tohttps:/// Rockwell Automation Tech Support ... 24 x 7 around the globe! (). Select Chat & Submit a Question. Select the FactoryTalk Activation ? icon. Select “I have a different question and would like to submit it”, then Next. In “Please enter a short title for your ticket”. Enter: Lock to Mail or UnLock to Email. In “What information do you want to pass to the Rockwell Automation Support Engineer?” Enter the applicable Serial Number(s). A ticket will be created and you will be notified when complete.2Activation FAQWhere can I find tutorials on FT Activation? You can access FAQs, tutorials, and view archived Q&As online at our Activations site https:///What if I need help installing a product?Start with the Rockwell Automation Knowledgebase for 24/7 technical information and assistance:• View technical/application notes• Obtain software patches• Ask questions, and much more!• Subscribe for product/service emailsWhat is Lock to Email?Toolkit owner can control activation distribution to users by setting Lock to Email On. Lock to Email requires the user to activate to an internet computer. The owner or administrator assigns users the explicit number of activations they will receive. The user will receive an email to activate. The user must use the “Activate Software” button to activate. Direct use of FactoryTalk Activation Manager is inhibited. For dongle activations or deployment to a disconnected system, Lock to Email must be OFF and the use Serial Number and Product Key with FactoryTalk Activation Manager is required.Will my Toolkit have one serial number with FactoryTalk Activation?Yes. You will have one serial number per Toolkit catalog number ordered. A Toolkit license serial number includes individual activation keys for the software products contained in the bundle. Your Toolkit license may include multiple installs under the same serial number depending on the number of installs purchased.Where can I find product manuals and release notes?The Rockwell Automation Technical Reference Library is included on media, and contains product manuals, technical notes, and Knowledgebase files for on-demand installation assistance.What is the minimum version of the FactoryTalk Activation Tool I need to use with my Toolkit?We encourage participants to use the latest version of FactoryTalk Activation Manager. The latest version of FactoryTalk Activation Manager can be downloaded from our website at https://How is the Toolkit license activated?The Toolkit license uses FactoryTalk Activation. FactoryTalk Activation is part of the Rockwell Automation FactoryTalk Services Platform. It allows FactoryTalk enabled products to be activated via files generated by Rockwell Automation over the Internet. It eliminatesthe dependency on physical media to initiate activation. As a result, software activations can be delivered, distributed, stored, backed-up and moved electronically. Activation files are hosted to your local server, machine, or a USB dongle. For help with activation, click Help in the upper right corner of the FactoryTalk Activation Manager, or visit our Activations Support site at at https://2Activation FAQ continued…How to ContactImmediately address issues with phone support. These specialists are ready when you need them. Please access Technical Support athttps:/// or by phone using the numbers provided on pages 9-10. Once your contract is active, you will receive a designated authorization number that can be found within their Welcome Kit (wallet cards) and/ or within their account profile on Knowledgebase. Please use your designated Authorization Number (and phone number if you purchased System Support) when calling for support. These numbers can only be used for support issues regarding products included in the Toolkit Program support offering.Standard phone support hours are 8 am to 5 pm Monday through Friday in the time zone of the primary participant location unless a 24x7x365 support level was purchased.You will receive an e-mail containing your toolkit support entitlement information and credentials via PDF attachment following the toolkit order shipment. The PDF is formatted to print directly onto Avery Stock Number 5371, so you canprint cards to carry with you and/or distribute electronically to your engineers who use the Toolkit software.Please allow 5-7 days for receipt. The registered participant site will be able to use the Toolkit serial number to obtain telephone support in the interim.• If you want to ask questions and/or need support regarding issues that have a direct impacton your operation or business, you should categorize the urgency as HIGH. In high urgency situations, your system or process should remain operational but at less than full capability. In these situations, you require immediate or same day resolution if possible.• If your system or process is down and you require an immediate response, you should communicate this status to the telephone support specialist directly and classify it as VERY HIGH. In these situations, we leverage additional technical support and engineering resourcesto resolve your issue quickly. We expect you to implement technical support recommendations and to be available for immediate follow-up.If this does not occur, we may downgrade the urgency of your situation.*Phone Support is not available onRockwell Automation observed holidays unless you have elected for 24x7x365 support. A list of these holidays for all regions can be found via the Knowledgebase in article #819086.Maximize the Value of Your CallWhen you call for support, we will ask you for the following information which you will wantto have available:• TechConnect Support agreement authorization number• You can find this on your eWallet Cards• If you cannot locate this number, we will ask you for your name and company site location.• Product name(s), description and series/ revision/version number• System configuration and components, e.g., operating system, etc.• Sequence of events prompting your call• Complete error message if applicableIn addition, you should communicate to the telephone support specialist who answers your call the urgency of your situation so that we can respond appropriately. Use the following as a guide:• If you want to ask questions and/or need support regarding issues that have minimal or no immediate impact on your operation or business, you should categorize the urgency as MEDIUM. In normal situations, you agree that it is acceptable if your issue is not resolved on an initial call.Make CallsUse the designated telephone support number listed on your support entitlement e-mail and wallet cards, or refer to this guide for a list of International Numbers. You can use this number only to request support on product included in the Toolkit TechConnect support offering. In general, standard telephone support hours are from 8:00 am to 5:00 pm Monday through Friday in the time zone of the participating location listed on your support entitlement e-mail, unless you purchased a 24x7x365 support option. Standard telephone support hours may vary according to your region. Refer to your support entitlement email for specific in ormation. Note: 24x7 Support is not currently availableon certain products, such as FactoryTalk ProductionCentre, certain Safety products and KEPServer Enterprise. Toolkit Support does not include Legacy Support. Participants may purchase a Legacy Support contract through your local Rockwell Automation sales or Authorized Distributor.PACKAGED SOLUTIONS RAPID Line Integration™ 007PLANTPAX PlantPAx®008ACTIVATIONSoftware Activations, Copy Protection, Software Download Issues 010CONTROLLERSControlLogix®, FlexLogix™, GuardLogix®,Communications, Associated I/O and Instruction Set 100CompactLogix™, Compact GuardLogix®, Communications, Associated I/O and Instruction Set101DIAL MENU DIRECT DIAL MENU DIRECTFactoryTalk® View ME, RSView® ME, PanelView™ Plus Graphic Terminals, Studio 5000 View Designer® and PanelView™ 5500202PanelView™ Classic, Standard, Enhanced Terminals and PanelBuilder™ Software203PanelView™ Component and PanelView™ 800 204Message Displays205Industrial Computers and Monitors 206NETLINXDeviceNet, ControlNet, EtherNet/IP and Associated RSNetWorx™ Software300RSLinx ® Classic, RSLinx® Enterprise and FactoryTalk Linx301Call the Rockwell Automation U.S. Customer Support Center:1.888.382.1583 (toll free) or 1.440.646.3434Monday through Friday from 8:00am to 6:00pm ET.Direct Dial NumbersFor customers with Active TechConnect SMand Integrated Service Agreement Support agreementsFor online technical support:https:///app/phoneSelect Option 3Technical Support1 Select Option 5More options2Enter the three digit code from the tables below.3The KnowledgebaseThe Rockwell Automation Support Center https:// is your online resource for technical information, support and assistance. Increase your productivity by finding solutions to technical questions more quickly – saving both time and money.Maintained by the same engineers who provide your TechConnect Support, the Support Center houses the Knowledgebasehttps://,an online database that we update with the hardware and software solutions from actual support service tickets.The Knowledgebase, included with all TechConnect support agreements, provides you with access to over 70,000 technical notes, documents and solutions. In addition, you can submit questions and chat live with our Technical Support engineers in your local language. Create an AccountTo begin using your TechConnect Support contract, you need to create an account. For information about how to create an account watch the video tutorial posted to the Support Center under the Support Center Training menu or use the job aid posted in Knowledgebase Answer 452148.IMPORTANT NOTE:Use your email address as your user name and anything you want as a password. Enter your support authorization number into your account profile to gain full access to all Knowledgebase documents and features.You can locate your support authorization number on your e-Wallet Cards.Search KnowledgebaseFor information about how to search the Knowledgebase, watch the video tutorial posted to the Support Center under the Support Center Training menu or use the job aid posted in Knowledgebase Answer 452148.Explore ForumsOur forum community offers peer to peer support on a wide range of topics. You can search foran answer, offer a solution or start your own forum discussion. For information on how to use the forums, watch the video tutorial posted to the support center under the Support Center Training menu or use the job aid posted in the Knowledgebase Answer 452161.Submit QuestionsThe Submit Questions feature lets you email you email a question on a specific product to a tech support engineer. For information about howto search the Knowledgebase, watch the video tutorital posted to the Support Center under the Support Center Training menu or use the job aid posted in Knowledgebase Answer 44451.Your question is assigned a service ticket number. Our targeted email response time for TechConnect customers is 24 business hours.IMPORTANT NOTE: The ‘Submit a Question’ feature is only available when you have entered your TechConnect Support authorization number into your account profile as described in the ‘Create an Account’ section.If you need immediate assistance, do not submit an online support request. Instead, call the telephone number listed on your e-Wallet Cards (you must have purchased a toolkit with one of our available phone support options to qualify for phone support).4 Online Support4 Online Support continued…Chat LiveMobile friendly and available 8am-5pm local time, chat live with our engineers for expedited issue resolution. Visit the Knowledgebase to chat live with Tech Support engineers athttps:///app/ chat/chat_launchFor information about how to chat, watch the video tutorial posted to the Support Center under the Support Center Training Menu or use the job aid posted in Knowledgebase Answer anize Your InformationFind My TechConnect acts as your personal information library. For information about how to use this feature, watch the video tutorial available at https://rockwellautomation.custhelp. com/app/answers/answer_view/a_id/35770/loc/ en_US#__highlightObtaining UpdatesThe Toolkit Support contract enables you to download software updates via the Web for the products included in your Toolkit license. Please go to https:/// To download software or firmware updates, hot fixes or patches, navigate tohttps:///and select “Compatibility and Downloads” section from the left hand navigation.For More InformationVisit https:///en-us/support.html or refer to the following websites for additional information about Rockwell Automation products and programs: Software Registration Transfer:https:///Remote Support Programs:/services/ onlinephone FactoryTalk® Activation SupportIf you experience a hard disk failure or an activation related problem, you should contact Rockwell Automation Technical Support at https:///en-us/ support.html or by phone using the call in numbers listed on page 15. See this Guide for a list of international numbers by country and region, or use our Worldwide Locator online at https://Get Activation Support without picking up the phone! Online activation support, including Live Chat, Reference and FAQ documents, and Activation Forum is available on the Rockwell Automation Knowledgebase. Go to https://5 Software, Firmware, and Other UpdatesReceive unlimited access to Rockwell Automation technical support engineers for real-time phone and electronic support. With deep knowledge of our hardware and software products, and remote desktop technology, our engineers can help you install, configure and maintain equipment and software, obtain software updates, diagnose and fix operating problems and perform basic programming tasks.System Support M-F, 8-5With System Support, your calls are routed to a specialized group of technical support engineers who are trained to support your overall Rockwell Automation control system. You receive a dedicated, single point of contact who will own the ticket from start to finish and follow up to ensure your issue has been resolved. In addition, you gain access to a monthly series of Webinars to stay up-to-date on new products and offerings. System Support is available for both 8-5 and 24x7 support levels.Standard phone support hours are 8:00 am to 5:00 pm Monday-Friday (in time zone of the primary participating location) for TechConnect Support.System Support 365x24x7For companies needing support after 5pm or over the weekend for special projects or start-ups across the region, this option extends your hours of coverage to include weekends and holidays. Note: 24x7x365 support is not currently available on certain products, such as FactoryTalk ProductionCentre and KEPServer Enterprise. Toolkit Support does not include Legacy Support or Process Safety Support coverage. Participants may purchase a Legacy Support or Process Safety Support contract at a suggested discount through your local Rockwell Automation Distributor or Rockwell Automation sales office. *Phone Support is not available onRockwell Automation observed holidays unless you have elected for 24x7x365 support. A list of these holidays for all regions can be found via the Knowledgebase in article #819086.6 Support Options7 International NumbersThis User Guide is designed for global use. For local language information or support you may call the Customer Support number for your country. If your country is not included in the following list, please call the number listed for your region.Connect with us.AADvance, Allen-Bradley, Anorad, ArmorBlock, ArmorConnect, ArmorStart, AutoMax, CENTERLINE, CenterONE, CIRCE, CNC, CompactLogix, Connected Components Workbench software, ControlLogix, Datapac, DriveExecutive, DriveExplorer, Dynamix, Emonitor, Enpac, Enshare, Enwatch, expanding human possibility, FactoryTalk, FactoryTalk Activation, FactoryTalk AssetCentre, FactoryTalk Batch View, FactoryTalk Batch, FactoryTalk eProcedure, FactoryTalk Gateway, FactoryTalk Historian Site Edition, FactoryTalk Historian, FactoryTalk Linx, FactoryTalk Network Manager, FactoryTalk Transaction Manager, FactoryTalk VantagePoint EMI, FactoryTalk View ME, FactoryTalk View SE, FlexLogix, Flex I/O, FORCE, GML, GuardLogix, IM/PACT, IntelliCENTER, iTrak, Kinetix, LifecycleIQ, MachineAlert, MagneMotion, MaterialTrack, MegaDySC, Micro800, MicroLogix, MiniDySC, MultiSight, OneGear, OptiSIS, PanelBuilder, PanelView, PanelView 5500,PanelView 800, PanelView Classic, PanelView Component, PanelView Plus, PhaseManager, Pico, PlantMetrics, PlantPAx, PlantPAx, PLC-2, PLC-3, PLC-5, Point I/O, PowerBrick,PowerControl Builder, PowerFlex 1557, PowerFlex, PowerMonitor, ProcessLogix, ProductionCentre, ProDySC, RAPID Line Integration, Reliance Electric, RSBatch, RSBizWare, RSBizWare Historian, RSBizWare, RSBizWare Scheduler, RSFieldbus, RSLinx, RSLinx Classic, RSLinx Enterprise, RSLogix 500, RSLogix 5000, RSLogix Emulate 5000, RSLogix, RSMACC, RSNetWorx, RSPower, RSSql, RSTestStand, RSView, RSView ME, RSView SE, RSView32 Active Display System, RSView32 WebServer, RSView32, Scheduler, SequenceManager, SLC, SLC 500, SMC, SoftLogix, Stratix, Studio 5000 Architect, Studio 5000 Logix Designer, Studio 5000, Studio 5000 View Designer,TechConnect, ThinManager, Trusted, Ultra, VantagePoint and XM are trademarks of Rockwell Automation, Inc.Trademarks not belonging to Rockwell Automation are property of their respective companies.Publication SYSINT-SP007F-EN-P - September 2023 | Supersedes Publication SYSINT-SP007E-EN-P - June 2023。

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