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Unit 6
Lead in > Task 1
Basic listening practice
CDACB
Listening in > Task 1
ABAABAA
Listening in > Task 2
BCCAD
Listening in > Task 3
CAACB
Let's talk > Task 1
(1) 900
(2) customer calls
(3) 70
(4) human resources
(5) supported
(6) customer-facing 2 / 21
(7) place
(8) two
(9) right people
(10) realistic
Let's talk > Task 2
(3) Candidates have a telephone interview that would last somewhere in the region of 15 minutes.
(2) Candidates come to have a tour of the centre. They get to see the role, see how it feels, and feel the culture of the company.
(1) Candidates complete an application form.
(4) Candidates have a two-hour assessment consisting of a role-play which looks at their customer service ability and a competency interview.
Let's talk > Task 3
Further listening and speaking > Further listening >
Unit1
II. Basic Listening Practice
1. Script
M: I‘m beside myself with joy. I‘m so lucky. Guess what? I‘ve won a lit
of money in the lottery.
W: Yeah? Well, you do know that money is the root of all evil, right?
Q: What does the woman mean?
2. Script
W: Mary was furious. Her son wrecked up her car.
M: He shouldn‘t have driven a car without a driver‘s license. He‗s still
taking driving lesson.
Q: What do we know about Mary‘s son?
3. Script
M: Susan, I hear you‘re going to marry that guy. Some people think you‘ll
regret it.
W: Is that so? Only time tell.
Q: What does the woman imply?
4. Script
M: Mary, I just want to say how sorry I was to learn of your mother‘s passing.
I know how close you two were?
W: Thank you. It was so sudden. I‘M still in a state of shock I don‘t know
what to do.
Q: Which of following is true?
1 Uint4
II. Basic Listening Practice
1. Script
M: Do you see yourself as a leader or more of a team player?
W: Well, it depends on the circumstances. I usually enjoy working as part of a team
and helping everyone work together. But if the leadership is weak, I’m not afraid
to take over in order to achieve the goal at hand.
Q: What does the woman want to be?
2. Script
W: Good morning, I have an appointment with Mr. Davies at 11o’ clock.
M: Yes, he left a message for you saying he’s terribly sorry but he’s stuck in traffic
and is running 15 minutes late. Please take a seat and he’ll be here as soon as
possible. Would you like tea or coffee?
Q: Where is the conversation probably taking place?
3. Script
W: You don’t happy. Did you get that promotion?
M: No, they brought in some new guy. I’m not going to hang around for much longer,
1 Uint4
II. Basic Listening Practice
1. Script
M: Did you pick up the paper for me today? I really want to check the job vacancies.
W: I know, it‟s over there. There‟s not much happen though. I had a look already.
Maybe you should look on the Net instead.
Q: What is the man looking for?
2. Script
M: You don‟t have enough experience or qualifications for this role. What makes you
believe you could handle the position?
W: I‟m a fast learner and enjoy learning on the job. My natural skills lie in this area,
and I‟m confident that I could handle the challenge. Given a chance, I would
prove myself.
Q: What is the woman saying?
3. Script
M: Could you help me with my resume? Jane said you‟re good with these things, and
I really need someone to edit it. It‟s way too long.
W: Sure, no problem, give I to me. A good resume should be no more than one page,
