职业英语技能 服务类职场应用试卷2 2017中职-正式赛卷

题目5For Contestant A Only选手A：某公司想要更换签约的快递公司（courier company），以得到更好的服务。

假设你是该公司的办公室主任，手上有对快递公司各方面的要求。

你的队友是办公室职员，手上有三家快递公司的资料。

请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。

在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对快递公司的各方面要求，填写任务单中的Section 1；2. 向队友询问三家快递公司的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的快递公司，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。

）4. 准备第二阶段的汇报内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which courier company have you chosen for the company?3)Why have you chosen this courier company? (Please give detailed reasons why youhave chosen this courier company and haven’t chosen the other two.)题目5For Contestant A OnlyPlease read the requirements for a new courier company.Dear Miss Hamilton,Based on our growing business and work efficiency, the current courier company has not been very reliable. So I would like you to find a new one. The new courier company should meet the following requirements:•Good national coverage, local offices in all major cities and be able to transport any package across the country within two days•Cost of delivery should be lower than 20 yuan per package since most of our packages are small•Available App to track the packages and for our employees to download and use •High customer satisfaction. You can look online at reviews, or speak to anyone you know who has used them already.Our last experience was so bad that I don’t want it to happen again. Can you look into different options and get back to me with your choice?Sincerely,Maria本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

中职类职业英语技能比赛(职场应用练习题3)有总经理拟定的秘书这个岗位的相关要求。

你需要与队友沟通并共同选出一个最佳人选。

Read the following n about the three applicants.Applicant 1:Name: Zhang WeiAge: 25Gender: XXXMarital status: SingleXXX: Bachelor’s XXXXXX: Worked as a secretary for 2 years in a foreign company Skills: XXX OfficeApplicant 2:Name: Liu YangAge: 28Gender: MaleMarital status: Married with no childrenXXX: XXXXXX: Worked as a secretary for 3 years in a local company Skills: XXX OfficeApplicant 3:Name: Wang XiaAge: 22Gender: XXXMarital status: SingleXXX: High school diplomaXXX: No work XXXSkills: Basic computer XXX skillsXXX:1) What is your group’s task?2) Which person do you choose for the general manager of ABC Company?3) Why do you make such a choice?Rewritten:For Contestant A:You are the human resources manager of ABC Company and you need to recruit a secretary for the general manager。

2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评环节样题本次考试包括听力和阅读两部分，共55道题目。

请在1小时之内完成。

听力测试现在开始。

Part I Listening 听力（40%）Task 1Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.（在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。

每道题读两遍。

每题你将有10秒钟的作答时间。

）1.A B C2.A B C3.A B C4.A B C5.A B C6.A B C7.A B C8.A B C9.A B C10.A B CScripts:1.W: If I were you, I’d ride a bike to work. Driving in rush hour is terrible.M: How does the woman prefer to go to work?2.W: Mary, hurry up! Mum says she will be back at 10: 30, and we have 20 minutes left!M: What is the time now?3.W: Airports are sad places. But we will keep in touch and I will fly over to see you at Christmas.M: Where are they?4.W: Susan has a sweet voice and she dreams to stand on the stage and sing songs in front of a large audience.M: What job does Susan want to do?5.W: Be sure to take an umbrella with you this afternoon.M: What will the weather be like this afternoon?6.W: Tom looks so confident. I believe he is quite used to making speeches.M: What is Tom doing?7.M: Hi, Jane, you don’t have to make a call on the pay phone. You can use my mobile phone. W: What does the man offer?8.M: Wonderful day, isn’t it? Want to join me for a swim?W: What will they do?9.W: Mm, that’s good. I’d like to pay by credi t card.M: Which means of payment does the woman choose?10.M: I need proof of citizenship to apply for a passport.W: What is the man applying for?Task 2Directions: In this section, you will hear a dialogue. Match the information according to what you hear and fill in the brackets with the letters. Notice there are two extra pieces of information you do not need. The dialogue will be read out twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话。

English MajorNo. 1Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy many people believe teamwork and collaborationskills are the most important factors when hiringadvertising/marketing professionals.Part I Presentation (3 minutes)Task: You are required to talk about the following pie chart.First, present the information in the chart and thenexplain why many students seek help for depressionand anxiety-related issues.Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then givepossible reasons why most Americans are concernedabout privacy when doing online banking and shopping.Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy many people believe managing change,organizational development and employee developmentare the most challenging parts of the job for HRprofessionals.downsize: 裁员Non-English MajorNo. 1Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy most people consider communication, reading andmath the most important skills to succeed.Part I Presentation (3 minutes) Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy the clearly defined job duties and salary range arethe most important items in job postings.Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy bottlenecks and work zones are the two top causesof traffic congestion.bottleneck: 交通瓶颈Part I Presentation (3 minutes)Task: You are required to talk about the following chart. First, present the information in the chart and then explainwhy career advancement/promotional opportunities andpay/benefits are two of the most important reasons forpeople to change their jobs.。

2016年全国职业院校技能大赛中职组职业英语技能赛项（服务类专业组）职场应用环节 样题 比赛说明及规则比赛说明：本环节包含两个阶段。

第一阶段：在备赛区进行，限时30分钟。

两名选手通过沟通，协作完成并提交任务单（Worksheet），按照比赛要求分别准备第二阶段的比赛内容。

第二阶段：在赛场进行，选手A按要求向评委陈述任务完成情况（限时3分钟），选手B回答评委的现场提问（限时2分钟）。

每位选手比赛时间剩余15秒时，响提示铃。

每位选手比赛时间终止时，响终止铃，选手必须停止汇报或作答。

本部分满分30分。

比赛规则：1. 备赛期间，两位选手只能用英语进行口头交流，不得互相展示或交换任何材料，否则将取消参赛资格。

2. 备赛期间，选手可根据需要在各自赛题上书写内容。

选手离开备赛室时，只能携带赛题（含Worksheet），不得携带除赛题以外的其他资料。

选手可携带各自赛题进入赛场，供汇报或回答问题时参考。

3. 备赛结束后，选手在工作人员带领下进入赛场。

在此期间，两位选手不得进行任何交流，不得互相展示或交换各自手中的材料，不得与他人进行交流，否则取消参赛资格。

4. 比赛期间，选手只能使用英语汇报或回答评委提问。

5. 比赛结束时，选手需上交全部资料。

For Contestant A Only选手A： 你是一家公司的市场部经理，由于出差需要从北京赶往新加坡。

你的队友是一家机票代理公司的客服人员。

他（她）有三个航班供你选择。

你需要与队友沟通，选择合适的航班。

在任务第一阶段（30分钟内），你需要完成：1. 阅读市场部经理对赴新加坡航班的要求，提取相关信息；2. 向队友询问三个航班的情况，根据要求完成任务单；3. 与队友讨论，选出最适合的航班；4. 准备第二阶段的汇报内容。

备注：任务单仅由选手A填写。

在任务第二阶段（3分钟内），你需要向评委汇报任务完成情况，内容需涵盖（但不限于）以下几个要点：1. What is your group’s task?2. Which flight do you choose?3. Why do you choose this flight?For Contestant A OnlyRead the requirements of flight choice.You work as a marketing manager in a multi-national company in Beijing. You have to leave for Singapore tomorrow to meet an important client. Y ou will have dinner with the client and then try to sign a contract. Y ou prefer direct flight and short flight time. The budget is no more than 3 500 yuan for a one-way ticket.WorksheetSection 1 Communicate with Contestant B and complete the following form.Section 2 Communicate with Contestant B and choose a suitable flight.Your choice is: ___________________________.比赛说明：本环节包含两个阶段。

题目3For Contestant A Only选手A：某公司想要为员工提供健身房（health club）福利，以强健其体魄。

假设你是该公司的总经理助理，手上有对健身房各个方面的要求。

你的队友是办公室负责人，手上有三家健身房的资料。

请与你的队友沟通，选择一家你们认为最符合要求的健身房。

在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对健身房的各方面要求，填写任务单中的Section 1；2. 向队友询问三家健身房的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的健身房，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。

）4. 准备第二阶段的汇报内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which health club have you chosen for the company?3)Why have you chosen this health club? (Please give detailed reasons why you havechosen this health club and haven’t chosen the other two.)题目3For Contestant A OnlyPlease read the requirements for a health club for staff use.Dear Mr. Lucas,To support our staff, I would now like to offer health club membership to all employees. Obviously, we do not have space to build a gym in our offices so can you find a suitable health club in the local area? The health club should meet the following requirements:•Be located near our offices• A wide range of facilities including a gym, a swimming pool and classes such as yoga •Open 24 hours a day•Have a social programme and a bar or a restaurant•Less than 350 yuan per month per personPlease look into the available options and get back to me as soon as possible.Sincerely,Sally题目3For Contestant A OnlyWorksheetSection 1 Read the requirements for a staff health club and complete the following form.Details RequirementsLocation It should be close to _______.Facilities The health club should have ______, _______ and _______. Opening hours It should be open _______.Social programme Have a social programme and a _________ or a ________.Cost Less than ________ per month per person.Section 2 Communicate with Contestant B and complete the following form.Details Information about each health clubLocation Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Facilities Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Opening hours Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Social programme Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Cost Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Section 3 Discuss the question with Contestant B and make a decision. Which health club do you choose for the company?□Health club A □Health club B □Health club C题目3For Contestant B Only选手B: 某公司想要为员工提供健身房（health club）福利，以强健其体魄。

本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

For Contestant A Only选手A: 假设你是某公司行政经理。

公司要举办年终晚会，你手上有老板发来的活动要求。

你的队友是你的部门同事，手上有三个可供挑选的活动方案。

请与队友沟通，选出一个符合要求的最佳活动方案。

在比赛第一阶段，你需在30分钟内完成：1. 阅读老板提出的活动要求，填写任务单中的Section 1；2. 向队友询问三个活动方案的信息，填写任务单中的Section 2；3. 与队友讨论，选出一个你们认为最佳的活动方案，完成任务单中的Section 3；4. 准备第二阶段的汇报内容。

备注：任务单限选手A 填写，供其在赛场陈述时参考用，不作为评分内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which plan have you chosen for the party?3) Why have you chosen this plan? (Please give detailed reasons why you have chosen this plan instead of the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

For Contestant A OnlyPlease read the email from the boss. It is about her requirements for the plan.Dear Chris,As the end of the year is approaching, our company is going to hold an annual party on the evening of Dec. 31st. Will you please prepare the party?Since the average age of the 40 employees in our company is 26, the party should be interesting and attractive to young people. In addition, it should be held in some place with convenient transportation. We also look forward to some after-party activities, if possible. We are going to have the party after dinner, and the total budget for the party and dinner is no more than 25,000 yuan.Thanks! Don ’t hesitate to contact me if you have any questions.Yours,Cindy本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

题目4For Contestant A Only选手A ：某公司要招聘一名实习生（intern ），工作时间为今年夏天。

假设你是该公司人力资源部负责招聘的经理，手上有对新实习生各个方面的要求。

你的队友是人力资源部员工，手上有三名候选实习生的资料。

请与你的队友沟通，选择一名你们认为最符合公司要求的实习生。

在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对实习生的各方面要求，填写任务单中的Section 1；2. 向队友询问三名候选人的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一名你们认为最符合公司要求的实习生，完成任务单中的Section 3；（备注：任务单仅由选手A 填写，供其在赛场陈述时参考。

）4. 准备第二阶段的汇报内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which candidate have you chosen for the company?3) Why have you chosen this candidate? (Please give detailed reasons why you havechosen this candidate and haven’t chosen the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

题目4For Contestant A OnlyPlease read the requirements for a new intern.Dear Mrs. Richmond,We have a position available this summer for a college student to gain work experience in our department. We often have lots of good letters and applications sent in that we keep on file. I would like you to look through these and choose a suitable candidate. Our requirements for the new intern are as follows:•An average academic results above 70% •Some experience of working with others •English at least at intermediate level and ideally one other language at a basic level •Be available for a minimum of 2 months this summer and longer if possible • Want to work in finance in the futurePlease look through the letters and come back to me with your choice.Sincerely,Harley本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评真题卷（服务类专业组）Part I Listening 听力（40%）TasklDirections: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.（在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。

每道题读两遍。

每题你将有10秒钟的作答时间。

）3.A B7.A B CA B CTask 2 Listen and Match.Directions: In this section, you will hear a dialogue or a passage. Match the information according to what you hear and fill in the blanks with the letters. Notice there are two extra pieces of information you do not need. The dialogue or passage will be read twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话或短文。