商务英语听力原文(阮绩智_浙大出版)

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with w hat I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Fina nce. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy? C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended? W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candida te with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m veryhumorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is the re anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development D epartment.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsib le for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Co pperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: An d this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, tha t’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thi nking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Lou ise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss: I’m afraid Mr. Matthews isn’t available.He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just recei ved your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rai l strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a direct ory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please w ait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him an d ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600. Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know….Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?K: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important.I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.I: And what about facilities in the hotel in general?K: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too.I: What services does the business center provide?K: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.I: Right, and what about the distance to the airport and city center? Is that important?K: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t want to be near Heathrow Airport or right in。

商务英语视听说unit5听力Unit 5: ListeningIn this unit, we’re going to focus on listening in business English. Listening correctly is one of the most importantskills you need to master if you want to be successful in any business setting.You need to be able to listen carefully to what peopleare saying and make sure to fully understand the messagethey’re trying to convey. You also need to make sure thatyou respond appropriately to what’s being said.The most important thing to remember when you’relistening in business English is to pay attention to the context. Paying attention to the context of a conversation helps you to better understand the meaning behind someone’s words. For example, if someone is talking about a project they’re working on, it’s important to pay attention to the details they give so that you can better understand their position.It’s also important to make sure that you’re physically engaged in the conversation. This means that you should maintain eye contact with the person speaking and that you should actively listen to what they have to say. Additionally, you should be prepared to ask questions if something doesn’t make sense.Finally, it’s important to practice active listening.This means that you should be actively taking notes and summarizing the conversation. This will help you to betterunderstand what’s being said and will allow you to provide more meaningful feedback.Listening is an essential skill for anyone who wants to be successful in any business setting. If you want to be successful, it’s important to make sure that you’re actively listening and understanding what’s being said in any business meeting or discussion.。

全国国际商务英语培训认证考试（一级）听力原文=====================================================================ListeningSection ADirections:In this section,you will hear five short sentences.Each sentence will be spoken twice.At the end of each sentence there will be a pause.During the pause,you are required to fill in thecorresponding blank according to what you’ve heard.Then write your answer on theAnswer Sheet.Example:You’ll hear:Mr.White is leaving at1:30and won’t be back until5:00,so you can call him after that.You’ll read:Mr.White will be back before.From the sentence we learn that Mr.White will be back before5:00.Therefore you should write5:00in the corresponding blank on your Answer Sheet.Now the test will begin.1.Mr.Malay will leave the hotel at2:00p.m.,and arrive at the airport at3:30p.m.2.Please phone Mr.North at2839475,and his extension number is776.3.The price for PT500motorcycle as in our catalogue is14,322US Dollars CIF,Puerto Limon.4.I heard that Peter has been promoted as the HR manager to take the place of Betty.5.The parcel will be sent to Berstorffsgade19,that is B-e-r-s-t-o-r-f-f-s-g-a-d-e,Copenhagen,Denmark.Section BDirections:In this section,you will hear ten short conversations.At the end of each conversation,a question will be asked about what was said.Both the conversation and question will bespoken only once.After each question,there will be a pause.During the pause,you mustread the four choices marked A,B,C and D,and decide which is the best answer.Thenmark the corresponding letter on the Answer Sheet with a single line through the center.Example:You will hear:M:Helen,could you email the new catalogue to all our contacts in France?W:Sorry,my computer broke down yesterday.I will as soon as I have it fixed.Q:What does the woman imply?You will read: A.She will post it later.B.She could not contact the man.C.She’s not sure if the computer is fixed.D.She can’t send it right now.From the conversation we learn that the woman cannot send the new catalogue immediately.Therefore, the correct answer is D.Now the test will begin.6.W:Hello,may I have a look at that stereo,please?M:Certainly,madam.But I would recommend the Shannon X-15made in Denmark,with6 speakers…Q:Who is the man?7.W:Why did you increase the proportion of commercials for this advertising campaign?M:Well,it’s needed to create product awareness at this stage of the product life cycle.I know that word-of-mouth advertising is probably the most effective though.Q:What does the man mean?8.M:The price you quoted is$100.It’s too high for us.Could you give any discount?W:We offer a2%discount if you place an order of more than2,000sets.Q:What’s the woman’s offer for an order over2,000sets?9.M:Shall we go over the terms and conditions of the transaction to see if we agree on all theparticulars?W:All right.Since business is closed at this price,we’ll look at the stipulations about the packing and shipping marks.Q:What can we learn from this conversation?10.W:Can I apply for a card,so I can overdraw and pay back at a later date?M:We need to check whether you’re qualified.Could you please fill in this form?Q:What is the woman applying for?11.M:Do you have anything to declare?Jewelry or cash?W:No,I haven’t.The only things I have with me are my own clothes and my notebook computer.Q:Where does this conversation most probably take place?12.W:Is my visa valid for one month?I plan to have a side-trip to Boston after the trade negotiation inNew York.M:Your visa is good for New Y ork,Philadelphia and Boston.If you’ll go to other places,you need to apply for another visa.Q:What is true about the woman?13.M:I heard that you went for an interview last week.How was it going?W:I’ve been short-listed.Q:What does the woman mean?14.W:Mark,the fire alarm in the warehouse is ringing!Get it checked immediately!M:OK.I’ll do it right now.Q:What department does the man most probably work in?15.M:The woolen sweaters you delivered do not match the sample we provided.The background coloris a shade too dark.W:It’s usually not always possible to have exactly the same shade of color.Q:What’s the attitude of the man towards the goods?Section CDirections:In this section,you will hear two recordings.At the end of each recording,some questions will be asked about what was said.You will hear the recordings and questions only once.After each question,there will be a pause.During the pause,you must read the four choicesmarked A,B,C and D,and decide which is the best answer.Then mark the correspondingletter on the Answer Sheet with a single line through the center.Task1Questions16and17are based on the following conversation.M:Good morning,Sarah.How are you today?W:I’m doing fine.How about you?M:V ery well.Thanks.So,what’s the plan for our advertising campaign?W:As I mentioned before,it’ll be a national campaign starting next month.We’ve decided to use a variety of media for full coverage,such as television,radio and some outdoor billboards.M:That sounds wonderful.W:Thank you.We’ll have twenty-second spots on television once a day for two months.At the same time,fifteen-second radio commercials twice a day…and use billboards in big cities with large populations.M:What about the ads’theme or style?W:We’d like to emphasize the sun-protection function of our cosmetics.M:Sounds good!Will we have a new slogan?W:Definitely.The advertising agency is working on it right now.They’ll present us some proposals the day after tomorrow,oh,no…today is Friday…then…that should be on Monday.M:Well done!Sounds like we’ll have a winner on our hands!W:Y eah…M:By the way,let me have the proposals as soon as the agency finishes with them.W:No problem.Q16.What are the two speakers mainly discussing about?Q17.How often will the radio commercials be broadcast?Task2Questions18to20are based on the following speech.Ladies and gentlemen,let’s start our meeting.Please feel free to interrupt if you have any questions.Over the past3years,our business in Asia has grown by leaps and bounds.22%of our revenue now comes from there,compared to9%just3years ago.You’ll notice that the volume of business in this market is expected to increase by60%over the next 5years.Based on past performance,we would normally pick up40%of this market.However,some of our Asian clients are already complaining about delivery times,but because of our reliance on foreigndistribution firms,it is difficult to change the situation.Therefore,I propose that we immediately set up3Asian distribution centers,in Beijing,Tokyo,and Seoul.We could have them operating within6months,and put us in a much better position to deal directly with our customers.Ladies and gentlemen,if we don’t act on this right away,I’m afraid we’re going to lose some market share.Our main competitors already have their own Asian distribution centers,and some of our customers may turn to them if we don’t act quickly.Thank you.Q18.What percentage of the company’s revenue comes from Asia this year?Q19.What do Asian clients complain about?Q20.What is this speech mainly about?。

商务英语视听说第三版下册听力原文Tom：So far our commodities have stood the competition well. The very fact that other clients keep on buying speaks for itself. Few other teas can comparewith ours either for flavor or color.目前为止，我们的商品都就是经得住竞争的。

其他客户不断地向我们出售就证明了这一点。

在香味或色泽方面，其他品牌的红茶很难与我们的红茶相媲美。

Sammy：But I believe we’ll have a hard time convincing our clients at your price.不过我认为很难说服我们的客户们接受你方的价格。

Tom：To be frank with you, if it weren’t for our good relations, we wouldn’t consider making you a firm offer at this price.坦率地说道，如果不是为了我们之间的友好关系，我们本来不能考量以这个价格报金融期货的。

Sammy：All right. In order to get the business, I accept.好吧，为了达成交易，我接受了。

Tom：I’m glad that we’ve settled the price.很高兴我们就价格问题达成一致了协议。

Sammy：Now about the quantity. You said you could offer me only 500 cases, which I think is not enough. Last year we sold 700 cases, and I’m sure I can do better this year. I hope you can offer me at least 800 cases.现在谈谈数量问题。

bec中级教材听力原文(正文)Unit 1: Hello, Nice to Meet YouPart A: Listening and Speaking[Scene: A classroom at a language school.]Instructor: Good morning, everyone! Welcome to the language school. My name is Mr. Johnson. I will be your instructor for this English course. Let's start by introducing ourselves. I will call out your names one by one, and please tell us your name and where you are from.Student 1: My name is Li Mei, and I'm from China.Student 2: I'm John Smith, and I'm from the United States.Student 3: Hi, I'm Maria Garcia. I'm from Spain.Instructor: Great! It's wonderful to have students from different countries. Now, let's move on to the next activity.Part B: Vocabulary and Expressions[Scene: A coffee shop.]Customer: Excuse me, can I have a menu, please?Waiter: Of course, here is the menu. What would you like to order?Customer: I'll have a cappuccino and a slice of cheesecake, please.Waiter: Anything else?Customer: No, that's all. Thank you.Part C: Listening Comprehension[Scene: A hotel front desk.]Receptionist: Welcome to the Ivory Hotel. How may I assist you?Guest: Hi, I have a reservation. My name is Peter Johnson.Receptionist: Let me check. Yes, Mr. Johnson, we have a room reserved for you. Here is your key. Enjoy your stay!Guest: Thank you. Can you also recommend some local attractions or restaurants?Receptionist: Sure! There's a famous museum just a few blocks away, and a great seafood restaurant on the waterfront. I can give you a map with all the information.Part D: Speaking Practice[Scene: Two friends talking about their weekend plans.]Friend 1: Hey, what are you doing this weekend?Friend 2: I'm not sure yet. Do you have any ideas?Friend 1: How about going hiking? There's a beautiful trail in the mountains.Friend 2: That sounds fun! Let's do it.Friend 1: Great! I'll pick you up on Saturday morning.Unit 2: Daily RoutinesPart A: Listening and Speaking[Scene: A conversation between two roommates.]Roommate 1: What time do you usually wake up in the morning?Roommate 2: I usually wake up at around 7:00 am. How about you?Roommate 1: I'm an early riser. I wake up at 5:30 am every day.Roommate 2: Wow, that's early! Do you have a morning routine?Roommate 1: Yes, I like to exercise and have breakfast before starting my day.Part B: Vocabulary and Expressions[Scene: A kitchen.]Person 1: Can you please pass me the sugar?Person 2: Sure, here you go.Person 1: Thanks. I also need some salt and pepper.Person 2: Here are the salt and pepper shakers. Is there anything else you need?Part C: Listening Comprehension[Scene: A radio interview with a famous chef.]Interviewer: How did you become interested in cooking?Chef: Well, it all started when I was a child. I used to watch my grandmother cook, and I was fascinated by the process. I started experimenting with different recipes and fell in love with the art of cooking.Interviewer: What is your daily routine as a chef?Chef: My day usually starts early in the morning. I go to the market to buy fresh ingredients, then spend the rest of the day in the kitchen, preparing meals for the restaurant. It's a busy but rewarding job.Part D: Speaking Practice[Scene: Two friends discussing their evening routines.]Friend 1: What do you usually do in the evenings?Friend 2: After work, I like to relax and watch TV. Sometimes I also cook dinner.Friend 1: That sounds nice. I usually go to the gym in the evenings.Friend 2: That's a healthy routine. I should try to incorporate some exercise into my evenings too.(Note: The above text is a sample response to the requested article. The content may not be an actual transcription of a specific BEC intermediate textbook listening exercise.)。

bec商务英语高级第三版修订版学生用书听力原文In today's globalized business environment, effective communication in English is indispensable for professionals across various industries. The ability to understand and communicate in Business English is particularly crucial for individuals seeking success in international markets. This article will delve into the importance of Business English proficiency and explore how it enhances professional opportunities and facilitates intercultural communication.Firstly, proficiency in Business English enables individuals to engage confidently in international business transactions. Whether negotiating contracts, conducting presentations, or participating in meetings, fluency in English empowers professionals to express their ideas clearly and persuasively. Moreover, it fosters trust and credibility with international partners, as effective communication minimizes misunderstandings and ensures alignment of objectives.Furthermore, Business English proficiency opens doors to a wealth of career opportunities in multinational corporations and globalized industries. In today's interconnected world, companies actively seek candidates who possess strong English language skills to navigate diverse work environments and engage with stakeholders worldwide. From marketing and sales to finance and human resources, proficiency in Business English is a valuable asset that enhances employability and promotes career advancement.Additionally, mastering Business English enhances cultural competence and fosters cross-cultural collaboration. Language serves as a gateway to understanding cultural nuances and fostering meaningful connections with colleagues and clients from different backgrounds. By honing their English language skills, professionals demonstrate respect for cultural diversity and create inclusive work environments where ideas can flourish across borders.Moreover, Business English proficiency equips individuals with the ability to access a wealth of resources and knowledge in the global marketplace. From industry reports and market analyses to online forums and professional networks, English-language materials offer valuable insights and opportunities for learning and professional development. By leveraging these resources, professionals can stay abreast of industry trends, expand their expertise, and remain competitive in the global arena.Furthermore, proficiency in Business English enhances adaptability and resilience in an ever-evolving business landscape. In an era of rapid technological advancement and economic uncertainty, effective communication skills are essential for navigating change and seizing new opportunities. By mastering Business English, professionals can communicate confidently in diverse situations, whether adapting to remote work environments, collaborating across time zones, or capitalizing on emerging market trends.In conclusion, proficiency in Business English is paramount for success in today's globalized business landscape. From facilitating international transactions to unlocking career opportunities and fostering cross-cultural understanding, fluency in English empowers professionals to thrive in diverse and dynamic environments. By investing in language learning and honing their communication skills, individuals can broaden their horizons, expand their networks, and achieve their professional aspirations on a global scale.。

体验商务英语视听说答案【篇一：体验商务英语4 综合教程】lass=txt>一．课程基本信息课程编号：0142524课程类别：选修总学时：36课程简介：商务英语课程作为翻译专业的一门专业先选课程，主要目标是培养学生掌握国际贸易的基础知识、基本技能，能独立从事一般的对外贸易业务工作。

具备听说读写译的基本技能，语音语调正确、语法概念清楚，能用英语较熟练地从事外事接待、外贸业务洽谈的口、笔译工作。

在培养学生英语语言能力的同时让学生了解和熟悉各种商务情景和商务活动，掌握相关的商务及商务文化知识，并使他们能够把所学的知识运用到各种商务活动中。

二．教材简介教材名称：体验商务英语综合教程4教材编者：david cotton;david falvey; simon kent;《体验商务英语》改编组出版社：高等教育出版社教材情况简介：本教材话题紧跟国际经济发展形势，循序渐进地训练学生用英语进行调研分析、归纳总结和使用正确语体作书面或口头表述的能力。

既可以帮助在校生了解真实的商务环境和话题，学习地道的商务英语；也可以帮助从事各种经济活动的商务人员通过语言技能综合训，较快地提高语言能力。

将国际商务活动引入课堂，体验真实的商务世界。

角色扮演和案例学习将体验式学习引向深入，教学设计严谨，为体验式学习打好基础。

教学资源丰富，为体验式教学提供有力支持。

三．课程教学内容教学重点和难点1. 重点：掌握各种商务活动情景对话中的语言要点及专业词汇2. 难点：由于缺乏实战经验，学生难以理解不断涌现的商务方面的新知识和商务活动的实战环节。

教学内容、目标和学时分配教学内容教学目标课时分配 unit1communication 掌握4unit2international marketing 掌握4 unit3building relationships掌握4 unit 4 success掌握4 unit 5 job satisfaction掌握4 unit6 risk了解0 unit7 e-commerce掌握4 revision unit aunit 8team building了解 0 unit 9raising finance 了解 0 unit 10 customer service 了解 0 unit 11 crisis management了解 0 unit 12 management styles掌握 4 unit 13 takeovers and mergers了解 0 unit 14 the future of business 了解 0 revision unit b四．课程各教学环节的基本要求课堂讲授：要求学生在课堂上就国际商务中的各种场景进行对话和听力练习，并通过看录像、vcd及听录音和mp3等多媒体手段提高学生的商务英语听说能力。

Unit 14a Business Negotiation商业洽谈2.1Listen to an extract from a negotiation.KN=Kate Nelligan from Sophmore Electronics(SE),PB = Pete Boardman from Northern Component(NC)KN: Yes. Shall we turn now to the actual terms?PB: Certainly. Well, we've already discussed price in some detail. I suppose you'd be interested in delivery?KN: Yes, we would. It's critical to meeting our deadlines, as you can imagine.PB: Sure. What sort of delivery periods did you have in mind?KN: Well, you've seen the order quantities, what do you think you could manage?PB: Well, on the AX2000 components, we could certainly...KN: No, I didn't mean on the individual orders. What about the whole consignment, on a monthly basis?PB: Well, I reckon... we could manage 15 days from confirmed order. But as I say, I'd have to get back to you to confirm that.KN: That's at your quoted price?PB: Um... well, actually we quoted for those batch by batch. We hadn't realized you'd be thinking of ordering the whole lot.KN: I see, So I suppose we'd be looking at a reduction for bulk orders.PB: Look, I'm sorry, Miss Nelligan. To be perfectly frank, you've caught me on the hop here.Would you mind waiting while I speak to Geoff on the phone?KN: No，of course not ... Did you get through OK?PB: Yes, I did. I apologize for keeping you waiting. Anyway, we can now talk more concretely about delivery terms.KN: Good.PB: We can deliver the whole consignment in 15 days at the prices already quoted. This would mean dispatch from our premises...KN: I'm surprised you're not prepared to offer some sort of bulk discount considering the size of the order.PB: Well, I'm sure you understand that meeting this sort of order will mean quite a lot of overtime.It would be very difficult to come down on the price.KN: But we are offering you a large amount of regular business.PB: That's true. Would you be willing to sign an annual contract on the basis we discussed?KN: Um, possibly, subject to quality and delivery guarantees.PB: Of course. Well, in that case we could offer a 5% discount for a confirmed monthly order for the next 12 months.KN: I was hoping for something a bit more substantial.PB: I'm afraid that's as far as we could go. We've already stretched ourselves to the limit.KN: Right, Mr Boardman. May I suggest we sign a 6-months' contract at a 5% discount on your quoted prices and then we'll meet again to see if we can reduce the prices further.PB: You're a tough negotiator. OK. Let's shake on that and draw up the details of the first contract...2.2You will hear part of a telephone negotiation about a sale of yogurt between a salesperson anda buyer. Note down your answers to these questions:Listen to a telephone negotiation between a salesperson and a buyer.I=Irena; J=JanI: Let us talk about the yogurt deliveries for Central European market and the North European market.J: Yes, sure.I: Is that OK?J: Yeah, you know for the North European market I can deliver the yogurt fairly quickly.I: The North European area is not going to be a problem. I have approval. But I need to know about the Central European area.J: Yes.I: I am sure we can do a good job.J: Yeah, but you will have to give me some idea about amount or quantities, because that way it is easier to get it through our organization, you know. They need time sometimes, but if they know something about quantity, they'll be more interested.I: Well, I can't say exactly. They depend on price and quality.J: Oh, yes of course.I: If you like, I'll send you a fax and I shall be very open.J: ER...yes.I: I can put in writing to you in quantity terms, that we can take two thousand depending on the price and quality. If your quality is not good and your prices are not competitive, then that'll be the end of our business.J: Sure, of course. I understand. But if the quantity is interesting, I am sure our organization...I: In that case.J: Mrs Eichelberger... I'm sure we can be flexible, because we need, want, figures or quantities.I: I, that is, we are not talking less than one thousand tons...J: Good.I: I am ready to say even a minimum of one thousand tons.J: Yes, good.I: But what if the matter is pushed through quickly? Will everything be OK?J: Yes, of course.I: Perhaps things will move too fast for you and then maybe we'll find that the prices you are quoting us are much too high and the quality is not good and then...J: And then you will have to tell us.I: Yes, then maybe we will stop the order, I tell you, because of that.J: Yes, I see.I: And so can't you let us have one thousand tons now?J: That might not be easy, because ...I: You don't want to do it, that's all.J: It depends, you see.I: OK, then we'll give you time to decide. How long do you need?Unit 14b An International Deal 跨国交易2．ListeningListen to the recording. First decide which order the following points are mentioned in. Then decide which points Marianne (M) raises and which Fritz(F)raises. The first one is done for you as an example in each case.Listen to a conversationF=Fritz; M=MarianneF: Well, I can say, Marianne, I can let you have orders for at least... um...a hundred fifty tons depending on the price and quality, like I said last time. I told you, as we mentioned at the last meeting, if your quality is no good and your prices are not competitive, that's the end of our deal.M: But, of course, Fritz, I understand naturally. Now if we know how much you are putting in an order for, I mean what are you saying , what sort of quantity are we talking about?F: I can safely say my clients ... er... that is one large client needs by next month, at first, eighty toa thousand tons of lavender.M: That's all right. We are flexible and we can do that.F: In that case, Marianne...M: And if the quantity is interesting, I am sure that we can do business. But I must stress, we do require firm figures or quantities, I mean especially if you want a discount, Fritz.F: Well, I am not talking less than one hundred tons.M: That's good. We'll give you a good price on that.F: If we order immediately two hundred in total, then can I expect a discount?M: If the order is made, yes, that's not going to be a problem.F: One more thing, the condition of the product must be perfect, A1 quality. Otherwise we can't do business.M: Of course, naturally, but you know, we only deliver perfect A1 condition. We do have a good reputation, you know.F: But, if we find that the prices you are quoting us are much too high and the quality is not good, Marianne, then we...M: Then, then you must tell us, Fritz.F: But we are trusting your organization.M: I think you will see our lavender is guaranteed A1.F: If there's a guarantee, then we are prepared to take two hundred tons.M: OK. That's good, Fritz, we can give you a 5% discount, then on the total.F: But last time we received 7%. Why so little now, Marianne?M: Ah, well, I'm sorry. But that was on a larger quantity, you see, and this is just two hundred tons. F: Look, I'll sign for two hundred and fifty tons and you give me a 6% discount, what do you say, Marianne?M: OK. Agreed, we'll do that, Fritz.。

高级商务英语听说第四版听力原文Unit 4Task 2.2The Koreans aren’t concerned about how well planned a meeting is. They will not trust anything that doesn’t take years to build. For example, a strong relationship of 10 years is more important than a brand new office building or an impressive meeting. Trust is most important thing for them. They also seldom offer any opinions unless they are sure about what they want to say.Face is perhaps most important to the Japanese. For example, if you put pressure on a Japanese businessman at a meeting, he will respond with silence and your relationship is sure to be over even before the meeting finished. They will be more accepting of you if you learn to speak a little Japanese and look comfortable with their customs.Whenever there seems to be a business problem, the British will try to improve the situation by saying something amusing, but sometimes others don’t find this humour funny at all.Whenever you disagree with the French, they will enjoy arguing with you in a very lively way. They will offer you a business opportunity more quickly than people from other cultures, but they will change their minds at the last moment, if they feel that you are not doing business in a satisfactory way.Part 3.1Conversation 1A: I really think we need to get some people together to discuss this problem. If we don’t, it’ll just get worse.B: I believe you’re right, Leon. Who are you thinking of including?A: The Accountant, our Purchasing Manager, Tony, and of course you and me.B: All right, then. What are you going to tell them beforehand?A: I’ll give them this news report and the letter describing our problem. Do you think that’s OK?B: Yes, that’s fine. Let me know when and where.Conversation 2B: Good afternoon! I appreciate you all being here for this important meeting. Leon has asked you to join us to talk about the problem. You’ve a ll read the news report and the letter, so let’s get on with the discussion and try to solve the problem before it gets worse. Leon, could you start?Conversation 3A: Let’s see, we’ll begin with my boss opening the meeting. He can remind everyone about the report and letter. Then we should have the Accountant report on the cheques that have been written. Following that, we’ll ask the Purchasing Manager to review the purchasing procedure. I’m sure my boss and Tony will have some questions then, so next we’ll have questions. Then, we can go on to a discussion. Finally, hopefully, we’ll make a decision and close the meeting. There, that should do it!Conversation 4A: He llo! Why don’t you sit here? Would you like a cup of coffee or tea?C: Thanks! Coffee, please.A: Good afternoon, Tony. Here’s a seat for you.B: Is everyone here yet?A: No, not quite. The accountant has still to come. Boss, here’s your coffee. B: Thanks. I want to get started on time.A: Yes, I know. I’m sure we will.Conversation 5D: Hello! Accountant’s Office.A: Hello! This is Leon. Our boss wants to call a meeting to discuss a particular problem. Can you make it tomorrow afternoon?D: Tomorrow afternoon? What time?A: He’d like to begin at 2:30, in the conference room.D: Yes. I think I can make it. I have a lunch meeting, but I’ll hurry back in time for the meeting.A: Good. I’ll bring the information to your office in a little while.D: Oh! OK. Thanks.Conversation 6B: So, from our discussion this afternoon, it sounds like what we need to do is to stop the payment on this cheque, and contact our lawyer. Is that the decision you all think we should make?C: I’ll begin looking for new suppliers. That seems to be important, as wall. B: Yes, it is. We must do that.D: I’ll call the bank immediately and stop payment.B: And, Tony, we’ll follow your advice and turn the rest over to our lawyer. That seems to be the best way to handle this – for all of us.Part3.2(G: George; M: Mary)M: George, could you help me plan this meeting? I don’t have much experience planning meetings and you’ve been with the company for a long time. So…G: When is this meeting, Mary?M: Well, it’s this Friday.G: Friday, hmm. What kind of meeting is it going to be?M: We’re going to have a meeting with some new clients and try to get them to buy our new line of sportswear.G: Well, that sounds easy. The first thing we need to do is to create an agenda for the meeting and then give copies of it to everyone who is going to be attending. M: No problem, I have a list of all the people right here. The boss says that he wants the people from the sales department and the design department to give a short presentation.G: OK, but we should let them know as soon as possible. Ask them how long they will need for their presentations. Also, we should ask them if they are going to need anything special for the meeting, like a projector. I remember one time I forgotto ask about this and it was really embarrassing to be unprepared. Which meeting room are you going to use?M: Er, I think we should use 401; it’s the most comfortable room.G: Good idea. Is the boss going to make a presentation, too?M: Yes, he wants to tell the clients about the history of our company.G: OK, let’s write the agenda. It’s this Friday, the 1st of December. What time does the meeting start?M: 10:00 am, and it should be finished by noon because the boss is going to take them out for lunch afterwards.G: No problem, that should be more enough time. The first thing on the agenda should be to introduce everyone to each other. Then the boss gives them the information about our company. He usually takes about 10 minutes to do that.M: I think we should let the design people talk before the sales people, so that they can explain the products first.G: That’s a good idea. The customers need to know what they are going to buy first. After the presentations we should allow time for a discussion, in case the clients have any questions. If they don’t and the meeting is over more quickly than expected, you could give the clients a tour of the office. I think that would really impress the boss.M: Hey, this agenda looks good. I’ll go make copies for everyone.G: OK, don’t forget to make some extra copies to give the new clients and anyone else who for gets to bring theirs. Oh, one last thing, don’t forget to dress up for the meeting.M: I know. Thanks for all of your help.Part 4 video 1Gregory: Do you know why we are here?Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3.Amy: I’m afraid it’s about cuts. I saw him this morning and he’s not happy. Chairperson: Bad news! I guess you’ve all seen last month’s sales figure for the laptop X600.A: No, actually I haven’t.R: Me, neither.C: Oh, well, there’s a twenty-one percent drop from July.G Twenty-one percent? That’s a disaster!A: I suppose you’re going to blame my sales team.C: No. Amy. We are not going to blame anyone. Not today. We need to decide what we are going to do about it.R: Wait. Before we go on, can we have a look at these poor figures?C: Sorry, I’m not sure if I have… Ah, yes, I’ve got a few copies here. As you can see…A: Larry, I want you to know that it’s not my fault! My people have been working really hard to promote sales.C: Yes, yes, I know. But the fact is that the results are not good.R: Maybe we can change…A: You should trust your team! There are always ups and downs in sales!C: Look, Amy. I do have confidence in my team! I have called this meeting to see what my team suggests we do! So shall we get on with it? I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?G: Er… Sorry, I don’t have anything prepared since I didn’t know…C: Oh, well…Part 6 Video 2Chairperson: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?Participants: Yes.C: Good. So you have seen from you memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it. It might not be easy, but I want to finish the meeting by 3:00. Participants: OK. Uh-huh.C: Now, Amy, what do you think?Amy: Well, there’s a lot more competition out there now.C: That’s true, but our prices are competitive.Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.C: Bur it’s not hard enough, Amy! They need something to give them a bit of a push.What about the bonus system? How many salespeople get bonuses now?A: Not many.C: Really? Why not?A: The s ales quotas are pretty high. You have to make $60,000 in sales. That’s a lot. Most people average about $45,000.Gregory: Per month?A: Yes.R: Well, maybe we should lower our quotas.C: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get…A: I don’t see the point. How’s that going to increase sales?C: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t t hink they can reach them so they don’t try. But, if someone is making, say, $45,000, and if the target is $50,000, then they’ll work just a little bit harder to reach $50,000.G: I see what you mean. And if they get a nice bonus at $50,000 then they’ll wor k even harder the next month.C: Yes. You’ve got a good point! Let’s come up with a proposal for lower quotas.。

P44:Roger: Hi, Michelle. How are you doing?Michelle: Hi, Roger.Roger: So, are you ready for the independent life? Michelle: Well, you know how I was really looking forward to getting away from home? Well, now I’m beginning to wonder how I’ll manage my money and survive on my own. It’s easy when your parents pay all the bills but it’s gonna be different from here on.Roger: Yeah, I know. My rent is $400 a month and that’s in a shared house.Michelle: Mine is the same, but that includes all bills. Roger: Really? Not for me. I have to pay all utilities separately—it’ll be about $50 a month. My parents are going to pay for my tuition this semester—about $500.Michelle: Mine too—I think it costs the same as yours. You know, I think the toughest thing to manage is going to be food. There’s always the temptation to eat fast food, but that is so unhealthy. I am going to try to follow a healthy diet. My mom thinks food will cost about $100 a week.Roger: I want to keep my food expenses down to about $70 a week.I am also going to buy a bike and cycle to college. That way I won’t have any transportation expenses.Michelle: My accommodation is only a five minutes’ walk from the college so transport expenses will only be train fares home, which is about $50 a month.Roger: I bought enough clothes for the term, so I don’t really expect to have to spend anything on clothes.Michelle: Same with me. You know, I heard books can be quite expensive. We might have to spend like $300 on textbooks! Roger: That’s a lot! I’m going t o try to find some used books. I’d like to keep the cost of books to around $150. And what about recreation? I definitely need to go to the movies like at least once a week. I’m going to budget for about $30 at first.Michelle: Me, too, and then a little more after I find a part-time job. Anyway, I’ve got to hurry now. See you tomorrow. Roger: Yeah. See you, Michelle.P44Anne: Doing an MBA is definitely expensive. I need to prepare a personal budget. I should plan my expenses so I don’t end up broke in the middle of the year. First, I’ll calculate my expenses so I can figure out how much I’ll have for the year. It’s a good thing I worked in the summer—the $2,500 I managed to save will definitely be useful along with the $1,000 I have in my savings account. I think I can count on about $250 a monthfrom my part-time job at the library so that gives me another $2,500 for the year. I really don’twant to take any money from the family, but they have agreed to cover any medical and dental expenses—hopefully there won’t be any. Then there is the $1,000 from the grant along with payment of the tuition fees, which is a great bonus. I think I’ll go ahead and sell my car. I won’t need it this year and that should get me another $2,000.P45Anne: Right, now the hard part—expenses. First thing every month is the rent—$400 a month. I’ll have to stay in the shared house because I just can’t afford a place on my own. Books and supplies it seems will cost about $300 in total and I’ll probably need about $350 a month for food and household supplies. I’ll definitely have to cut out shopping for new clothes and limit myself to about $50 a month for entertainment and let’s say $40 a month for phone and just $20 for transportation since I can walk to most destinations. So, if my calculations are correct, that gives me $9,000 income and expenses of over $11,000 so I’ll need to borrow to deal with the difference. I’ll go to the bank early next week and request a loan of $3,000.I can defer payment until I graduate. I’d better find a go od job after this!P47;Bank employee: Good morning. Can I help you?Chris: Yes. My name is Chris Brown. I have an account here and I’d like to apply for a credit card.Bank employee: Fine. Can you give me your account number and let me check your history with us?Chris: Here it is. I’ve had an account here for the last four years.Bank employee: I see. Well, from what I see here, Chris, your credit history is good—just one small loan that was paid back on time. Of course, you know that as a student there are some restrictions on the type of credit card you can have. Chris: Yes, I’m aware of that. But I really need a card for booking airline tickets and things like that.Bank Employee: Okay, well, the first thing to do is fill out this form. Then I have to give it to the manager for his approval. But that shouldn’t be a problem.Chris: Great. Now, can you explain about the different repayment options that are available?Bank employee: Certainly. You can choose to make a partial payment each month on what you owe on the card, or you can pay the balance in full each month, or you can pay a fixed amount in equal payments at fixed intervals. Personally, I wouldrecommend making a partial payment each month on what you owe.Chris: Fine. But what about the charges and interest rates on the card. I’ve heard that they can be quite high.Bank employee: Our bank charges a fixed annual charge of $40 for using the card. If you don’t pay the minimum amount due within the given time limit, the interest rate here is 18%.The most important thing is to pay off the minimum amount due on time.Chris: Okay, well let’s set it up so that the minimum amount due is automatically deducted from my checking account. Bank employee: Certainly. So, if you could just fill out this . . .P48;Finance Director: The company’s fixed assets consist of buildings worth 400,000 dollars, various types of equipment with a total value of 50,000 dollars, and motor vehicles that are worth 60,000 dollars.Our current assets include stock worth 7,000 dollars plus 2,000 dollars in cash. We are also owed 5,000 dollars by various debtors.As for current liabilities, we still have an overdraft of 2,500 dollars and we owe 800 dollars to various creditors.P50;Speaker: In the period from February to March, the followingprice changes were noted:The price of milk went up from a dollar fifty to a dollar sixty aquart while the price of an 18-ounce container of yogurt stayed the same at two dollars and fifty cents. The price of a loaf of bread increased slightly from three dollars to three dollars and five cents.Sugar also went up in price from one dollar a pound to one dollar and five cents.The price of apples saw a twenty-cent increase. A pound cost twodollars in February and two dollars and ten cents in March. Tea also went up. The price of a box of 100 tea bags went fromtwo dollars twenty to two dollars thirty cents.The only item to go down in price was coffee. An 18-ounce can cost four dollars in February and three dollars and fifty cents in March.P52Investor: So, what can you tell me about the different options for investing my money?Expert: Well, there are a number of things you can do. Let’s start with stocks and shares. The obvious advantage here is that you can make a lot of money quickly. But on the down side, you can lose all your money,including the principal. It can be risky.Investor: I see. What about a more low-risk investment? Expert: Okay. Well, there are a couple of options here. You can invest in bonds. With bonds, you are guaranteed the return of your money along with promised interest payments. There is no risk. Of course, the disadvantage is that the returns are not very high. The same is true with other fixed interest investments. As with bonds, there are low levels of risk and guaranteed returns on yourinvestment. But the returns are low and, generally, your investment is tied in for a fixed period of time.Investor: What about property? Is that a good thing to invest my money in?P54Speaker: Hello, everybody. I’m here to give you some information and advice about online trading in stocks, securities, etc. so that you can maximize your profits as an online trader while at the same time protecting yourself.The first essential step is to find out all you can about tradingonline before you begin.Do your homework as you would for any other type of investment that you plan to get involved in. Before you start, do comparative studies of the kinds of service available and when you have found a broker make surethat he or she is trustworthy by carrying out a safety check. This can be done online.You should find out what happens to your order after you have placed it. Bear in mind that you shouldn’t expect instant placement just because you’ve sent the order to your b roker. Don’t be impatient. Wait for confirmation that your order has been received or you may find yourself placing the order twice. As for how much you are prepared to invest, well my advice isto set yourself some sort of limit. Be aware that the market price may take you into a range of prices where you hadn’t intended to go.。

商务英语听力原文(阮绩智浙大出版)-CAL-FENGHAI-(2020YEAR-YICAI)_JINGBIANObviously the benefits of proper planning are very important—and will certainly help to reduce nerves. However there are other things that you can do to fully take control of the nerves before you present.Physical techniquesThe benefits of breathing are often overlooked but this one simple technique can really help to calm you and slow you down. When you are nervous you probably also speed up your speech. So controlling the speed that you speak at is a good way to help control your nerves. Of course, as you can imagine, there are lots of other physical strategies that people employ to help reduce nerves and focus their minds.Psychological techniquesThere are also some key psychological techniques that you can apply to help you to kick out those negative thoughts that can creep into your mind and reduce your confidence.These techniques can help you to maintain a positive mental attitude towards your presentation and help you remain in control if any negative thoughts start to creep into your mind. One technique is to imagine that the presentation has just taken place – and that it was successful.Spend time imagining that success—and how you feel at that time. Imagine the voices and other sounds that you hear at the end of the presentation and what the audiences’ faces look like and what else you can see in the room. Take time to imagine all of the positives about the presentation that made it a success.A lot of the time our imagination focuses on the negatives—so forcing it to focus on the positive can help to turn things around and will help build your confidence.Rehearsing the presentationRehearsing your presentation is essential for practicing and assessing your timekeeping, body language (such as eye contact and hand gestures), voice projection, pace of speech and logical order of content. It gives presenters a chance to amend their presentation and envisage how they will go about presenting on the day. It may be useful to record your voice on a mobile phone, or video yourself and watch it back, noting good points and areas for improvement.The more presentation experience you have the more confident you will feel and less nervous you become. Familiarize yourself with several techniques for overcoming presentation nervousness so that your next speaking engagement can be a fun and rewarding experience.。

体验商务英语视听说答案【篇一：体验商务英语4 综合教程】lass=txt>一．课程基本信息课程编号：0142524课程类别：选修总学时：36课程简介：商务英语课程作为翻译专业的一门专业先选课程，主要目标是培养学生掌握国际贸易的基础知识、基本技能，能独立从事一般的对外贸易业务工作。

具备听说读写译的基本技能，语音语调正确、语法概念清楚，能用英语较熟练地从事外事接待、外贸业务洽谈的口、笔译工作。

在培养学生英语语言能力的同时让学生了解和熟悉各种商务情景和商务活动，掌握相关的商务及商务文化知识，并使他们能够把所学的知识运用到各种商务活动中。

二．教材简介教材名称：体验商务英语综合教程4教材编者：david cotton;david falvey; simon kent;《体验商务英语》改编组出版社：高等教育出版社教材情况简介：本教材话题紧跟国际经济发展形势，循序渐进地训练学生用英语进行调研分析、归纳总结和使用正确语体作书面或口头表述的能力。

既可以帮助在校生了解真实的商务环境和话题，学习地道的商务英语；也可以帮助从事各种经济活动的商务人员通过语言技能综合训，较快地提高语言能力。

将国际商务活动引入课堂，体验真实的商务世界。

角色扮演和案例学习将体验式学习引向深入，教学设计严谨，为体验式学习打好基础。

教学资源丰富，为体验式教学提供有力支持。

三．课程教学内容教学重点与难点1. 重点：掌握各种商务活动情景对话中的语言要点及专业词汇2. 难点：由于缺乏实战经验，学生难以理解不断涌现的商务方面的新知识和商务活动的实战环节。

教学内容、目标与学时分配教学内容教学目标课时分配 unit1communication 掌握4unit2international marketing 掌握4 unit3building relationships掌握4 unit 4 success掌握4 unit 5 job satisfaction掌握4 unit6 risk了解0 unit7 e-commerce掌握4 revision unit aunit 8team building了解 0 unit 9raising finance 了解 0 unit 10 customer service 了解 0 unit 11 crisis management了解 0 unit 12 management styles掌握 4 unit 13 takeovers and mergers了解 0 unit 14 the future of business 了解 0 revision unit b四．课程各教学环节的基本要求课堂讲授：要求学生在课堂上就国际商务中的各种场景进行对话和听力练习，并通过看录像、vcd及听录音和mp3等多媒体手段提高学生的商务英语听说能力。

商务英语听说（下册）听⼒原⽂Unit OnePart II Listening & Speaking 1I Listening1. Listen to the passage and fill in the blanks.1) The development and expansion of a business depends on customers, for no customer meansno business. Therefore it is very important either for a newly established firm or an old one that wishes to expand new markets or enter into new fields of business activities to establish business relations with prospective dealers in import and export business. But by what means can a businessman get all the necessary information about a new market and a new customer?Such information is usually obtainable through the following channels:a. banks,b. Chamber of Commerce,c. Commercial Counselor’s Office,d. Commercial Attaché,e. business house,f. consultant,g. trade directory,h. ads in the media,i. market investigation,j. trade fairs and exhibitions,k. inquiries from foreign merchants.2. Listen to the passage and fill in the missing information.3. Listen to the dialogue and answer the following questions.A: May I speak to the manager of the exporting department?B: Hello. I’m Zhang Ming, the manager of the exporting department.A: Hello. This is John Smith from Carter Trading Company calling from London. I got your phone number from the Commercial Counselor’s Office of the Chinese Embassy here. I learned that you are the leading exporters of Chinese toys. B: That’s right. What can I do for you?A: We are interested in the stuffed toys. These toys are very marketable here. We are a big supplier for toys in the U.K. I’m thinking that there might be some opportunities between us.B: Do you have anything you are particularly interested in?A: To be frank, I know little about your toys. Could you send me your brochures and illustrated catalogues so that I can have a clear idea of your products?B: Sure. May I have your mailing address?A: Of course. My mailing address is …4. Listen to the passage and complete the notes.An enquiry can be made by telephone, fax, or . If you need to give more information about yourself or ask the supplier for more information, you need to write a letter. The contents of this letter should include: how well you know the supplier and the type of goods you are enquiring about. You need to tell the supplier what sort of company you are and how you obtain the telephone number or the address of the supplier. It is not necessary to give a lot of information about yourself when asking for brochures, catalogues or price lists. But do remember to supply your telephone number, fax number, address or the address of your company. It will be helpful if you can briefly point out any particular items you are interested in. When asking for goods or services, you need to be specific and state exactly what you want. You might want to see what a material or item looks like before placing an order. Most suppliers are willing to provide samples or patterns so that you can make a selection. However, few will send a complex piece of machinery for you to look at. In that case you will be invited to visit a showroom. Nevertheless, if it is practical, ask to see an example of the article you want to buy. Usually a simple “thank you”is sufficient to close an enquiry. However, you could mention that a prompt reply would be appreciated. You can also indicate further business, or other lines you would be interested in if you think they could be supplied. If a supplier thinks that you may become a regular customer, rather than someone who has placed the odd order, he would be more inclined to quote competitive terms and offerconcessions.Part III Listening & Speaking 2I Listening1. Listen to two passages and complete the notes.1) Usually, enquiry is an action undertaken by buyers to get the products’ information beforepurchasing. It is not only one of the most direct ways to acquire product details, but also a starting point of the formal contacts between buyers and sellers. When making an enquiry, besides the prices of goods, buyers may ask for more information such as the specifications of the product, packing, delivery date and the terms of payment. In an enquiry, buyers should clearly express what kind of information is needed and under what conditions the deal can be made. An enquiry should be brief, specific, courteous and reasonable. The answers to an enquiry should be prompt, definite and helpful. Each enquiry isa sales opportunity to foster a potential business relationship.2) Usually, an enquiry offers the recipient no immediate reward or advantage beyond theprospect of a future customer or the maintenance of goodwill. Therefore, your enquiry must be worded in such a way that the recipient will respond despite a hectic schedule. To do this, you must make your enquiry easy to answer.First of all, you should decide exactly what you want before you write. This should includethe specific information that you need as well as the course of action you would like your reader to take. Consider this request:Dear Sir or Madame:Please send us information about your office copiers so that we will know whether one would be suited to our type of business.Yours truly,The recipient of this letter would be at a total loss to respond. Other than simply sending a brochure or catalogue, he/she could not possibly explain the advantages of her company’s machines without knowing your company’s needs. You have not made it easy for him/her to act. Such an enquiry should include specific questions worded to elicit specific facts. Since the manufacturer of copiers may make dozens of models, the enquiry should narrow down the type your company would consider.Dear Sir or Madame:We intend to purchase a new office copier before the end of this month. We would like to consider an RBM copier and wonder if you have a model that would suit our needs.Our office is small. And a copier would generally be used by only three secretaries. We run approximately 3,000 copies a month and prefer a machine that uses regular paper. We would like a collator, but rarely need to run off more than 25 copies at any one time.We would also like to know about your warranty and repair service. We hope to hear from you soon.Sincerely yours,Note how the revised letter makes it easier for your reader to respond. You have given a clear picture of what you are looking for, so he/she can determine which of the company’s products might interest you. Moreover, by mentioning the REASON for enquiry, you motivate her response. (Your intended purchase is a real potential sale for RBM.) Finally, by letting him/her know WHEN you intend to buy, you have encouraged him/her to reply promptly.2. Listen to a letter of inquiry and fill in the missing information.Unit TwoPart II Listening & Speaking 1I Listening1. Listen and write down the following quotations.(1) AUD 100 per dozen EXW Guangzhou(2) CAD 200 per kilogram FCA Guangzhou(3) EUR 137 per set FOB Shanghai(4) JPY 597 per unit FAS Shanghai(5) HKD 167 per piece CFR Hong Kong(6) SGD 463 per metric ton CIF Singapore(7) USD 800 per set CPT Geneva(8) CHF 2,629 per kilogram CIP Geneva(9) USD 325 per set Delivered at Sino-Mongolian frontier(10) EUR 317 per piece DES Marseilles(11) GBP 500 per unit DEQ London(12) EUR 386 per metric ton Delivered at 5 Maple Road, Bonn, Duty Paid(13) EUR 1,000 per metric ton Delivered at Maple Road, Bonn, Duty Unpaid2. Listen to the passage and fill in the missing words or expressions.1) An offer is a promise to supply goods on the terms and conditions stated. It can be a firmoffer which is a promise to sell goods at a stated price, usually within a stated period oftime or a non-firm offer which is made without engagement and is subject to the seller'sconfirmation. Usually an offer will include the following: (1) name of the goods, (2)quality or specifications, (3) quantity, (4) details of prices, (5) discounts, (6) terms ofpayment, (7) time of shipment, and (8) packing so as to enable the buyer to make adecision. A buyer may reject the terms and conditions in the non-firm offer and counteroffer his own terms and conditions. This process of offer→counter offer →counter-counter-offer is the process of bargaining.2) Pricing is one of the most important and complex tasks in business, and even more of aproblem when linked with exporting. An exporter should sell his products at a priceacceptable to the customers and, at the same time, generate enough revenue to cover allits costs. Appropriate pricing is not easy, which requires much skill and must be treatedseriously and carefully. The following points are the factors to consider in arriving at apotential price:(1) Have a good knowledge of the international market level, establish all relevantmarket data on competitive prices for similar products and evaluate them.(2) While referring to the international market situation, consider the policies andregulations that apply to a particular market area.(3) On the basis of international market level, adjust prices according to the exporter’sspecific purposes or the importer’s requirements.(4) As the world market may fluctuate with the change of supply and demand pattern,it is important to watch the change of supply and demand relationship and the trendof rising or falling of the market prices.(5) Your price must include adequate profit margin over your actual production anddistribution cost, etc.(6) The quality and quantity of the products contracted, transportation costs, place andterms of delivery, etc. will also influence the determination of export prices.(7) Method of payment of goods and the possible fluctuations of foreign exchangerates are other factors that should be considered when pricing.3. Listen to the passage and complete the notes.When a manufacturer, wholesaler or retailer quotes a price, he may or may not include other costs and charges such as transport, insurance, and taxes. Prices which include these extra costs are known as gross prices; those which exclude them are known as net prices.A firm’s quotation is not necessarily legally binding, i.e. they do not always have to sell you the goods at the price they quoted in their reply to an enquiry. However, when prices tend to fluctuate, the supplier will add a provision to their quotation stating that their prices are subject to change. If the company makes a firm offer, it means they will hold the goods for a certain time until you order, e.g. firm 14 days. Again, this is not legally binding, but suppliers generally keep to their offer to protect their reputation.Manufacturers and wholesalers sometimes allow discounts to be deducted from the netor gross price. They may allow a trade discount to sellers in similar trades; or a quantity discount for orders over a certain amount; or a cash discount if payment is made within a certain time, e.g. seven days, or a loyalty discount when firms have a long association.Part III Listening & Speaking 2I Listening1. Listen and fill in the missing information.A. 100 cases Bristles, 57mm, 5 kilograms per case, at USD25 per kilogram, CFR Europeanmain ports, for shipment in September, 2002. The offer is valid for five days.B. We are willing to make you an offer for 50,000 tons fertilizer at USD 225 per ton FOBstowed Melbourne.C. We’d like t o offer you 200 kilograms of walnuts at USD 120 per kilogram FOBShanghai.D. We take pleasure in making you a special offer, subject to our final confirmation,as follows:Article No: 8111 Pure Silk FabricsDesign No: 382913-ABSpecification: 30x36Minimum: 50,000 yardsPacking: In bales or in wooden cases, at buyer’s option.Price: USD3.7 per yard CIF LondonShipment: To be made in three equal monthly installments, beginning fromMarch 23, 2002.Payment: By irrevocable L/C payable by draft at sight to be opened 30 daysbefore the time of shipmentE. In answer to your letter, subject to your reply, reaching us by June 1,Beijing time, we are making you the following offer:80 metric tons of Red Beans, F,A,Q. 2002 Crop, at USD765 per metric tonCIFC2% Airbus, shipment per steamer during June with transshipment at Copenhagen.Other terms and conditions are the same as usual, with the exception of insurance which will cover All Risks and War Risk for 130% of the total invoice value.2.Listen to three paragraphs and fill in the blanks1) A counter-offer is made when the prospective buyers find any terms and conditions in theoffer unacceptable. Then they will place before the sellers terms and conditions they see fit for the latter to consider.2) Sometimes buyers may take the initiative to make a bid to sellers. In the bid the buyerswill state at what price and on what terms and conditions they want to buy a certain commodity. A bid is actually an “offer”made by buyers. If the bid is not acceptable to the sellers, a counter-bid will be made subsequently.3) In the price clause, sometimes commission or discount is involved. Commission will bespecifically stipulated when an intermediary is involved in the deal. It refers to the money received by an agent for his intermediary service. Commission may or may not be included in the price. For example, “USD 200 per M/T CIFC 2% London” means 2% of commission is included in the export price. Discount is a certain percent of price reduction,a special favor given by the exporter to the importer. There are different types of discountsuch as “Quantity discount”, “cash discount”, and “special discount”for some special purposes. Discount is also specified in the price clause, as “USD 200 per metric ton CIF London less 3% discount”. Discount is usually used as a means of promoting and expanding sales. “Net price”means that commission or discount is excluded from the export price.Unit ThreeP art II Listening & Speaking 1I Listening1. Listen to the dialogue and answer the following questions.( A = Miss Green, B = Mr. Smith )A: Mr. Smith, I’d like to place a repeat order of 2,000 pieces of your pillowcases, Article No. 201.B: I'm really sorry, Miss Green. Our pillowcases Article No. 201 are our best selling goods. They are sold out fast every year. I’m afraid we can’t satisfy your demand rightnow.A: We are your regular customers, so could you give us some priority on supply?B: The best I can do is to offer you 1,000 pieces only at such a low price. If you could accept a slightly higher price, say 2% higher than the original price, Icould consider offering you 2,000 pieces.A: You drive a hard bargain, Mr. Smith. O.K. Let’s call it a deal.2. Listen to the passage and fill in the missing information.3．Listen to a passage and decide whether the following statements are true or false.Placing Your First OrderPlacing an order with Amazon. is easy. There's no need to create an account first. You automatically create an account when you place your first order online. (We cannot accept orders by phone, fax, or . All orders must be placed online.)Here are the steps you need to follow to place an order.1. Find the Items You WantFirst you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.If you don’t find what you’re looking for in one of our Amazon. stores, you may want to visit one of our other Web sites, including Amazon.jp, Amazon.ca, /doc/8bf6209032687e21af45b307e87101f69f31fbc0.html , Amazon.fr, Amazon.de, and Amazon.at.2. Add the Items to Your Shopping Cart。

英语听力原文(8到14) -CAL-FENGHAI.-(YICAI)-Company One18Renovator of LivesSitting at her desk, Betty Hines ripped open a letter marked "personal" and started to read. "You may not remember me. I graduated in 1985," it began. Hines glanced at the signature, and her mindfilled with memories of Mendez and her first days at a Detroit high school. She had battled with Mendez almost from the beginning, dogging the truant junior to shape up. It was the same challenge she had faced with so many students.In 1984 Hines came to Southwestern High School as the new principal. The windows rattled in the wind. The roofs leaked. Every room seemed to need repair.Worse, students roamed the halls, some wearing gang colors. Classrooms were often empty due to truancy and a 38-percent dropout rate. After first surveying the school, Hines returned to her office, pulled out a writing pad and began writing. "We can't teach them if they're not here. We can't get them here if we don't offer training they can use. Once here, we must provide a safe, clean, caring environment." Hines didn't just want to redecorate a school. She wanted to renovate the lives of her students.Hines first organized parent, student and teacher groups to improve the site. It took four years, but every window was eventually replaced, and repairs were made to the damaged areas.She also tackled the attendance problem, marked by the regular absence of nearly 30 percent of the students. She initiated incentive programs, including internships with local businesses, and she guaranteed to teach useful skills to all those who maintained a certain grade level. Today, attendance is at 90 percent.When Hines realized that the majority of students getting scholarship assistance were athletes, she started banging on corporate doors and applying for grants. Since 1988, scholarship awards totaling nearly $9 million have gone to her students for academic achievements.In the earliest days, however, there were few incentives for kids to stick with school. To get them back, she sometimes drove through the community to find them.She hounded a gang member in just this way. One afternoon she went to the boy's home to see if he was doing his schoolwork, only to find he wasn't there. Without a second thought, she drove through every street. When she spotted him "hanging" with his buddies, she pulled up. "Get in the car," she said calmly."No way," he said."Get in, or I'll drag you in," insisted Hines. Unwillingly, the boy complied, and Hines took him home to his mother where the threetalked for more than an hour. Afterward, the boy slowly began to improve. He still needed constant supervision, but the principal never flinched.The night he graduated, he caught Hines completely off guard. He took his diploma, then embraced her. He buried his head on her shoulder, sobbing without shame as his classmates erupted in cheers.Now, Betty Hines has built a teaching staff that mirrors her beliefs about renovating the lives of students who have been worn down or broken. Hines explains, "There's something in every young person that can be cultivated into greatness."9Young Muhammad AliThe 12-year-old boy had ridden his new bicycle to an annual meeting at the center of the city, during which businessmen would give children balloons and ice cream. To the boy's dismay, his new bike was stolen at the meeting.In tears, the child told someone he wanted to report the crime. He was led to the nearest policeman, who was Officer Joe Martin, also a boxing coach at the local boxing club. The boy told Martin he would beat the person who stole his bike. "Well," Martin told him, "you'd better come back here and learn how to fight." The boy, who weighedin at 89 pounds, became a member in Joe Martin's club and remained there throughout a six-year amateur boxing career. It was the first step on a path that was to lead him to become one of the most famous boxers of all time. For the boy's name was Cassius Clay.Looking back on those early years, Christine Martin, Joe's wife, remembers driving groups of teenagers to boxing matches, rolling from town to town in a wagon. In those days, the black boys couldn't go into the restaurants, so she didn't take any of the boys in. She'd just go in herself and get what they wanted.Christine said, "Cassius was a very easy-to-get-along-with fellow. Very easy to handle. Very polite. Whatever you asked him to do,that's what he'd do. He was a wonderful person."Gradually he was gaining weight and developing every bit of his talent.At Central High School in those days, Clay was known as the kid who wouldn't smoke, who wouldn't drink even soda, who was very shy, especially around girls. His first kiss, it is said, made him faint. He was remembered, above all, as a kid obsessed with boxing.Teachers all believed that if he had not been a boxer, he would not have stood out in any way."He was not a good student," one teacher said. "School was something he did because he was supposed to. But Clay was never referred to his teachers as a behavioral problem in school."Looking back on those early years, long after he had changed his name and way of life, Clay was to recall: "I was Cassius Clay then. I was a Negro. I ate pork. I had no confidence. I thought white people were superior. I was a kid named Cassius Clay."After he won an Olympic gold medal as an 18-year-old in 1960, he was met by the mayor and about 200 friends and fans. He rode in a 30-car motorcade to a welcome-home party at the Central High School. He had earned 100 victories in 108 amateur bouts, including many national titles and now the Olympic gold medal. After that, Ali was to become a professional in boxing.At the age of 21, Ali was inspired by a human rights activist to become a member of the Muslim faith and given the name Muhammad Ali. It was not just a name, but a title meaning "beloved of Allah."10Look Great for FreeMichael and Susan can't even buy a pair of shoes these days without being recognized. Since they appeared on the TV show "Extreme Makeover" earlier this month, undergoing $300,000 worth of plastic surgery and then marrying each other at the Disney World Wedding Pavilion, the couple have become minor celebrities. But three months ago, their life was quite different.In their apartment on Valentine's Day, the couple explained how and why they decided to join their wedding day with the remodeling of their bodies, and why they decided to do it on national television. As much as they loved each other for what was inside, both were unhappy with their own looks. They felt they suffered when others judged them on their appearances. After losing more than 100 pounds, Susan, a 42-year-old drama teacher at a high school, was embarrassed by excess skin on her stomach. Michael said he had always hated his nose, calling it big and beak-like. Both were looking into the costs of plastic surgery, but learned they would have to save up for a long time to have one or two procedures. They agreed to apply for an appearance on "Extreme Makeover," a reality television show that pays for participants to have extensive plastic surgery and broadcasts their experiences. After they were accepted for the show, Michaelprivately told producers he would ask Susan to marry him in the live broadcast.They parted for nearly two months because of operations and workouts. They would not see each other again until their wedding ceremony. Then the two would appear looking dramatically different. Susan said that while it was hard not to see Michael for seven weeks, the wait enhanced her anticipation of the big day. "There's something very romantic and old-fashioned about being separated from your spouseuntil the wedding day," Susan said.Doctors completed Michael's surgeries in a single, eight-hour session. Meanwhile, Susan spent three days under the knife. While they were healing from the operations, the pair made wedding plans and stuck to a strict physical exercise plan at the gym. "Extreme Makeover" taped everything - Michael shopping for a wedding ring, Susan shopping fora wedding dress with the bandages still on her stomach.The whirlwind ended with a December wedding in Disney World,decorated with $25,000 worth of red roses. About 100 family members and friends came, and there were 10 bridesmaids and groomsmen.Michael showed off his new look, to a cheering and baffled wedding audience, before Susan walked down the aisle. Those gathered gasped when Michael lifted her bridal veil.ABC paid for the wedding, the wedding dress, the plastic surgery, the doctor appointments, and room and board costs. Michael estimated the final cost was more than $1 million. "The whole thing was an adventure," said Michael. "We don't get enough adventures in life,and it totally enhanced the wedding experience for me."Neither have regrets about the operations or the wedding, or being shown on television in their underwear undergoing plastic surgery. Indeed, they hope their story is an inspiration to others.11Speed Dating in AustraliaIt's a warm summer evening, perhaps a little too warm for the 20 men and 20 women who are mingling nervously outside a smart South Perth restaurant. All are holding tight to their glasses of drinks. Except for a few friends who have come together, none of the 40 men and women know each other.Ann Taylor enters to break the ice and gets things started. A woman with a smile, Ann has all the motherly charms of a village matchmaker. And that's what she is. For this is a speed dating party and Ann isan executive of Euro Speed Dating, a new Perth company dedicated to bringing people together.The concept of speed dating is intriguing. It's quick, it's economical and the menu's pretty extensive. Men and women call Ann to book in for one of their weekly functions. She caters to three age-groups: 25－35, 35－45 and 45－55. There are no economic, academic or social restrictions or requirements.At the restaurant, the couples are each seated at tables for two or three minutes, trying to get to know one another. At the end of the three minutes, a bell is rung and, depending on the rules of the night, either the man or the woman moves to meet the person at the next table. Each person is given a little "scorecard" with every participant's name on it. If you meet someone who gave you a flutter you tick his or her name. Or names.I went along last Tuesday to a 25－35 get-together. What kind of people would I meet Young, progressive, or aggressive professionals who treat their love lives with the efficiency of a business meeting. Do nice girls and boys do this sort of thing Well, I'll let themspeak for themselves.There was Vanessa, a most attractive 23-year-old engineer who haslived in Perth for most of her life. She said, "I'm here because I never get out of my usual circle, which means they are people I meet all the time. If I was going to have a relationship with one of themit would have happened already."Then there was Bevan, a 30-year-old labourer who was seen rising shakily to his feet after two hours sitting down in a smallish chair. "Gosh, that was tiring! But it was fun and it's a great concept. Plus, I ticked four names. Hope at least one of them ticks me too. I haveto say it got a bit boring at the end though," said Bevan.That's not surprising. Two hours of asking and answering variationsof the same questions, "Hi, what do you do""What's your favourite wine/TV show/dog breed"gets pretty wearing at the end. But how much can you know about a person in three minutes thoughAnn and her team go through the cards the next day. If they find that a couple has ticked each other, they each receive a call telling them they've been matched. Sometimes a guy or a girl gets more than one match.So Ann's business is booming. After a slow start, word of mouth worked its magic and Ann is booked solid for every function a few months ahead. It's been so successful that Ann is even thinking she might try this out in Singapore.Yes, it's time for speedy romance, Singapore.12Why Does It Hurt So Much?The story started on a normal day when I was only six years old. Allof us, mom, dad, my brothers and sister, and I were getting ready for the day's events, school and work. When we all left, everything seemed fine. The four of us, my older brother and sister, my younger brother and I, walked to school three blocks away.School was the same as it usually was. After lunch recess, I cameback into the classroom, sat in my chair, and prepared to learn about addition and subtraction. I was so excited because when I got home, I was going to show mommy and daddy what I had learned. I didn't know that at that moment, my dad was standing in the school office, asking for my younger brother and me to be pulled out of school. I would definitely learn the concept of subtraction later.We walked to our silver Toyota van and joined my older brother and sister. When we pulled into the garage, my mom was standing in the doorway with a neck brace on. I couldn't figure out what was going on. My mom had a very angry look on her face, and her nostrils were flaring. Her eyes scared me the most. They were little slits belowher eyebrows. If she had looked my way, she surely would have burnt a hole through my own eyes.I can still remember the scene. My mother stormed out of the doorwayto the driver's side of our van. My dad told us to go upstairs. Wegot out of the van, all on the passenger side. My mother didn't seemto notice that we were there. As we walked, rather briskly, inside, I heard screaming and arguing. My dad hadn't gotten out of the van and he and my mom were arguing their way down the hall into the study. By now, we were upstairs in my brothers' room. We all sat there, staring at each other.More arguing, more screaming, more confusion. Then, a loud wailing from my younger brother. The next things we heard were sirens. Nowthe police were here. Tears were starting to come to my eyes; everyone knew that something bad must have happened when the police came.A while later, my dad came up to talk to us. He said that mommy hadto leave. They were getting a divorce. From then on, life was ablurry dream of endless custody and court battles, supervised and unsupervised visitations, confusion and hatred.A ping-pong game is probably the best way to describe the firstcouple of years. My mom and dad were the paddles and the four kids were the ball. At first, my dad had us, then my mom, then my dad,then my mom.After the final custody case was fought, we ended up with my father.It was a major victory for him because not only did he get custody of his own children, my younger brother and me, but he also got custodyof my older brother and sister who were my half brother and sisterand his stepchildren. It's almost unheard of to get custody of stepchildren. If he hadn't been awarded custody of them, he probably would have lost custody of all of us because the courts won't split children up.My mother knew that I was daddy's girl, and she figured that hurting me would hurt him, so in turn, I was hurt a lot. She'd slap me andcall me big mouth and she just never was good to me. I actually grew up thinking that being slapped across the face was normal, and thatmy parents constantly fighting was normal. So many things happened,so many stories to tell, I could go on forever. But I won't.13Man vs. MachineNovember 18, 2003, New York City. I stayed home to watch the final game of the man vs. machine epic: Garry Kasparov vs. X3D Fritz. Oneis the renowned world chess champion and the other the best computer chess program in the world.To most folks, all of this man vs. computer stuff is anticlimax.After all, the barrier was broken in 1997 when man was beaten. Kasparov lost to Deep Blue in a match that was truly frightening, frightening not because the computer won, but because of how it won, making moves of subtlety. And subtlety makes you think that machines will achieve consciousness.That's the bad news. In the meantime, the good news is that thelatest man-machine chess matches are reasons for some relief.We assume that as computers get better, they are going to pull away from us, beating us more and more easily, particularly in suchlogical exercises as chess. Not so. Since 1997 machines have gottenso much stronger that even off-the-shelf ones now routinely massacre the ordinary player. But the great players are learning to adapt. Genius is keeping up.Given Moore's Law, that is, computers double in power every 18 months, you would have expected that six years after Deep Blue's epic victory, humans would be helpless. In fact, they are not. Earlier this year,Kasparov played a match against Deep Junior and drew. And his four-game match with Fritz, the strongest chess program in the world, ended dead even: two draws and a win each.Interestingly, in each game that was won, the loser was true to his nature. Kasparov lost Game 2 because, being human, he made a tactical error. Computers do not. When it comes to tactics, they play like God. Make one error, just one, and you're toast.In Game 3 the computer lost because, being a computer, it has (for now) no imagination. Computers can outplay just about any human when the field is open, the pieces have mobility and there are millions of possible tactical combinations. Kasparov therefore steered Game 3into a position that was utterly static - a line of immobile pawns cutting across the board like the trenches of the First World War. Neither side could cross into enemy territory. Therefore there was nothing that Fritz could do. It can see 20 moves deep, but even that foresight yielded absolutely no plan of action. Like a World War I general, Fritz began pacing up and down behind its lines.Kasparov, on the other hand, had a deep strategic plan. Quietly and methodically, he used the bit of space he had on one side of theboard to align his pieces, preparing for the push of a single pawn down the flank to queen - and won.Meanwhile, Fritz was reduced to shuffling pieces back and forth. At one point, it moved its bishop one square and then back again on the next move. No human would ever do that. Not just because it is awaste of two moves. It is simply too humiliating. It is an open declaration to your opponent that you have no idea what you're doing. In the meantime, Kasparov is showing that while we can't outcalculate machines, we can still outsmart them. It even appears that we will be able to hold our own for a while. That's victory enough. For now.14One Strand of HairMy name is Brooke, Brooke Ann Mamkin. Jared Mamkin is my husband. Jared and I were married four years ago, in 2005. We had lived aneasy life for those four years. After college Jared got a job, making terrific money. I found a job in a nearby school district as a school psychologist, a good career that allowed me to work ten months a year, and make decent money. We had also purchased a great house for the family.Jared and I had never expected having children would be a problem,but after three months of trying I was still not pregnant. Jared was nervous, and without me knowing, he went to see a doctor. The doctor discovered Jared's sperm count was extremely low, and they felt he could never fertilize my eggs.I could not imagine a life without children. However, I managed not to let him see how the stress was affecting me. I did not complain, and I made sure he did not think his physical problem made him any less special to me. But Jared was hiding from me. He lost his enthusiasm for life as well as his job. He began to sink deeper and deeper. I was heart-broken. My thoughts began to become preoccupied with my non-existent children. I was living in my dream.Jared spent a lot of time in front of the television. He seemed to enjoy science fiction, especially Superman. There is a scene in one of the Superman movies where Lex Luther decides to clone the anti-superman to kill Superman. Lex sends his men to the museum where Superman's hair is on display. The hair is holding up a ton of weights. Lex cuts the hair, takes the DNA, and creates the anti-superman. That gave Jared a great idea.Jared decided if we could get the DNA of someone proven successful, we could clone that person, and raise him as a child. He thought that it was better to clone an athlete rather than an intellectual. An intellectual mind needs to be trained with the right combination of education and social experiences. An athlete only needs to practice. Jared decided on Michael Jordan.All we needed was some of Michael Jordan's DNA. But how to get Michael Jordan to give us permission to clone him? Somehow we began to doubt that Michael would consent to DNA donation for our benefit. In fact we realized that most celebrities, in fact most people, would feel quite violated. This realization would have stopped mostrational people. Jared and I were not to be stopped. We were not thinking along the same lines as the rest of the world. We were thinking of ourselves.Jared bought a round-trip ticket to Washington State. Jared knew he would have to get down to Michael, shake his hand, and manage to pull a few hairs from Michael's body. Jared even practiced his handshake.I called the clinic and set up my egg harvesting and cloning appointment. The clinic said they could pull Jared's DNA from his hairs. The clinic was under the impression that I was going to give birth to Jared, not to Jordan. The clinic, the world and Michael would never know.Jared made it to the game. He spoke with Michael. He had some honey on his skin. He shook Michael's hand. He turned over his hand. He found three hairs on his palm. Those hairs were immediately placed in a plastic bag.And so our Jordan was born.。