江苏英语导游考试系列-问题部分

Part Three Questions and Answers第三部分现场导游考试知识题I. Questions and Answers on Tourism of ChinaI. 导游综合知识题1. Chronically, what are the dynasties in Chinese history?They are: XiaDynasty, ShangDynasty, ZhouDynasty, QinDynasty, HanDynasty, ThreeKingdom, Eastern and Western JinDynasties, SuiDynasty, TangDynasty, SongDynasty, YuanDynasty, Ming Dynasty and Qing Dynasty.2. What are the initial names for Guizhou, Sichuan, Yunnan, Shaanxi and Gansu Provinces？Qin or Gui for GuizhouProvince; Chuan or Shu for SichuanProvince; Yun or Tian for YunnanProvince; Shaan or Qin for Shaanxi Province and Gan or Long for GansuProvince.3. Please name five famous mountains in China.They are: Mt.Taishan in Taian City, Shandong Province; Mt.Huashan in Huayin County, Shaanxi Province; Mt.Henshan in Henshan County, Hunan Province; Mt.Henshan in Hunyuan County, Shanxi Province and lastly Mt.Songshan in Dengfeng County, Henan Province.4. What are the four famous HolyBuddhaMountains in China? What are the three famous grottoes in China？Four HolyBuddhaMountain are: Mt.Wutai in ShanxiProvince; Mt.Emei in SichuanProvince; Mt.Puto in ZhejiangProvince and Mt.Jiuhua in AnhuiProvince.Three famous grottoes are: Mogao Grottoes in Dunhuang，Gansu Province; Yungang Grottoes in Datong, Shanxi Province; and Longmen Grottoes in Luoyang, Henan Province.5. In south of Yangtze River, there are three famous pavilions, what are they?They are: Yueyang Pavilion in Yueyang City, Hunan Province; Huanghe Pavilion in Wuhan City, Hubei Province and Tengwang Pavilion in Nanchang City, Jiangxi Province.6.Approximately, how long is the Beijing-Hangzhou Grand Canal? Where are its starting point and end point?It runs from Tongzhou, Beijing in the north to Hangzhou in the south with a length of about 1800 kilometers (1974kilonmetersexactly).7. What are the “Three Treasures”of Mt.ChangbaiForest Area in JilinProvince?They are: Ginseng, marten fur and antler.8. Where is Confucius’s hometown? And what is it famous for?Confucius’s hometown is located in Qufu, Shandong Province. It’s famous for ConfucianTemple, ConfucianForest and ConfucianMansion.9. China is famous for its traditional handicrafts. What are the “Three National Treasures” of Chinese handicrafts?They are: the cloisonné from Beijing, the porcelain from Jingdezhen and the tuotai lacquer from Fuzhou.10. What is the characteristic of traditional Chinese painting? And how many types of Chinese painting are there?The characteristic of traditional Chinese painting is its presentation technique of ink lines. There are three types of Chinese painting: figure painting, flower and bird painting, and mountain and water painting.11. Please name four most famous love stories in China.They are: White Snake Lady; the Romance of Liang Shanbo and Zhu Yingtai; Meng Jiangnv Looking for Her Husband and lastly the Cowherd and Girl Weaver.12. What’s the symbol of Tourism of China？What is its origin?The symbol of Tourism of China is the“Horse on Flying Swallow”. It originates from theEasternHan Dynasty bronze ware “Horse on Flying Swallow”.13. China is known for its culinary art. What are the eight major cooking styles in China? They are: Shandong Cuisine, Sichuan Cuisine, Huaiyang Cuisine, Guangdiong Cuisine, Hunan Cuisine, Fujian Cuisine, Anhui Cuisine and Zhejiang Cuisine.14. China is the home of tea. Please name the most famous teas in China? (name at least five brands).They are: West Lake Green Tea, Dongshan Green Shell Tea, Anxi Tie Guan Yin, Keemun (a black tea produced in Qimne, Anhui Province), Silver Needle Tea in Hunan, Lushan Yunwu Green Tea, Dongding Oolong Tea, Y unnan Pu’er Tea, and Suzhou Jasmine Tea.15. What are the “Four Treasuresof Study”?They are: the Xuan Paper, the Hu Writing Brush, the Hui Ink Stick and the Duan Ink Slab.16. Please name at least five famous gardens in Suzhou.They are Lingering Garden, Humble Administration’s Garden, Lion Grove, Garden of the Master of Nets, Surging Wave Pavilion and Zhouzhuang Village.17. Please name five major scenic spots in Shanghai.They are: The Bund, Y u Garden, OrientalPearlTower, JadeBuddhaTemple and Pudong New Area/District.18. In Suzhou，there is a well-known Buddhist Temple which enjoys high reputation in Japan. Which temple is it? It is said there is a Tang poem related to the Temple? Please name the poem and its writer?The temple is HanshanTemple. The Tang Dynasty poem is “Night Anchorage at Maple Bridge”(枫桥夜泊). It was composed by Zhang Ji.19. What is the name of the highest building under construction in Shanghai? How high is it?And where is it located?The building is ShanghaiGlobalFinancialCenter. It is 420.5 meters high and located by ShanghaiJinMaoBuilding in Pudong New Area/District.20. Which area is called “Y angtze River Delta”?Right now, how many cities does it consist of ? Yangtze River Delta is one of the most developed areas in China. At present, it consists of 23 cities in Zhejiang, Jiangsu, Shanghai and AnhuiProvinces.21. In Yangtze River Delta, there are 3 cross-sea bridges. Whatare their names and length? They are HangzhouBayBridge, 36 kilometers long; JintangBridge, 26.54 kilometers long and EastSeaBridge, 32.5 kilometers long.22. What are the local specialties in JiangsuProvince?Nanjing Flat Ducks, Raining Flower Pebbles, Danyang Wine, Suzhou Silk, Green Shell Tea and Zhengjiang Fragrant Vinegar.23. What is the promotion slogan of Zhejiang Tourism?“Lyrical Land, Scenic Zhejiang”24. What are the size and population of ZhejiangProvince? Please use one sentence to generalize its topography.ZhejiangProvince covers an area of 10.0018 square kilometers with a population of 467.7 million. Its topography feature is 70% mountains, 10% water and 20% farmland/cropland.25.ZhejiangProvince is famous for its folk carvings. What are the most well-known “Three Carvings”?They are: Yueqing Boxwood Carving, Dongyang Wood Carving and Qingtian Stone Carving.26. What are the specialized markets in Zhejiang Province？They are: Yiwu China Small Commodities Market, ShaoxingLightTextileTown, Yongjia ButtonsMarket, HainingChinaLeatherTown and YongkangHardwareTown.27. Please name four private libraries in ZhejiangProvince.They are：Tianyi Pavilion in Ningbo, Wenlan Pavilion in Hangzhou, Jade Sea Building in Ruian Wenzhou and Jiaye Tang in Nanxun Huzhou.28. Please list five ancient towns in ZhejiangProvince.They are: NanxunTown in Huzhou, XitangTown in Jiashan, Wuzhen in Tongxiang, LongmenTown in Fuyang and LianglongTown in Yuyao.29. Please name eight rivers in ZhejiangProvince.They are: QiantangRiver, Ou River, Cao’e River, YongRiver, FeiyunRiver, Ao River, East and West Tiao Stream.30.Up to 2005, which cities in ZhejiangProvince have won the title of “ModelCity of Environmental Protection”?They are: Ningbo, Hangzhou, Shaoxing and Fuyang.31. Which is the earliest Neolithic age site in ZhejiangProvince and how old is it?The earlist Neolithic age site is the Across-LakeBridge in Xiaoshan. It’s 8,000 years old. （It dates back to 8,000 years ago.) (It has a history of 8,000 years.)32. How many cities does QiantangRiver pass by? How long is its section in Zhejiang Province?It passes by Chunan, Jiande, Tonglu, Fuyang, Hangzhou and Haining. Its section in ZhejiangProvince is about 360 kilometers long.33. What were the Five Buddhist Temples rated in Southern Song Dynasty?They were: JingshanTemple in Yuhang, LingyinTemple in Hangzhou, JingciTemple in Hanghou, TiantongTemple in Ningbo and KingAsokaTemple in Ningbo.34. Besides West Lake in Hangzhou, how many West lakes are there in China? Where are they located? ( name at least five places)Besides West Lask in Hangzhou, there are thirty-five WestLakes in China. They are WestLake in Fuzhou, WestLake in Lanzhou, WestLake in Haikou, WestLake in Qingdao, WestLake in Shenyang, WestLake in Guilin, WestLake in Huizhou, WestLake in Nanchang, SlenderWestLake in Yangzhou, etc.35. When was the earliest Great Wall built?It is generally believed that the earliest section of the Great Wall was built during the Waring States Period, that is, during the fifth century BC.II. Questions and Answers on Tourism of HangzhouII. 杭州导游知识题1. How many national scenic areas and nature reserves are there in Hangzhou? What are they? In Hangzhou, there are two national scenic areas: West Lake Area and Fuchun River Area and two national nature reserves: TianmuMountainandCoolPeak.2. When was the first West Lake Expo held? And until now, how many WestLake Expos have been held in Hangzhou?The first West Lake Expo was held in Hangzhou in 1929. Up to 2007, Nine West Lake Expos have been held in Hangzhou.3. For how many times was Hangzhou made the capital of the country? And at what time was it made the capital of the country?Hangzhou was made the capital of the country twice. It served as the capital city of Wuyue Kingdom in the Five Dynasties from 907 to 978, which lasted 72 years; and the capital city of Southern Song Dynasty from 1127 to 1279, which lasted 223 years.4. Please name at least five eminent figures in history who were natives of Hangzhou.They are: Sun Quan, Qian Liu, Bi Sheng, Yu Qian, Shen Kuo, Gong zhizhen, Yuan Mei, Zhang Taiyan, Yu Dafu, Xia Yan etc.5. What are the specialties of Hangzhou. (name at least five)They are: West Lake Dragon Well Green Tea, West Lake Water Shield, West Lake Lotus Root Powder, Hangzhou Chrysanthemum, Jingshan Green Tea, Tangxi Loquat, Changhua Small Walnut, etc.6. What are the major arts and crafts from Hangzhou? (name at least five)They are: Hangzhou Silk, West Lake Brocade, Zhang Xiaoquan Scissors, Wang Xinji Fans, West Lake Silk Parasols, Tianzhu Chopsticks, Xiaoshan Lace, Woven Bamboo Articles, etc.7. What are the traditional Hangzhou Cuisines? (name at least five)They are: Beggar’s Chicken, West Lake Carp in Vinegar Sauce, Dongpo Pork, Shelled Shrimp with Dragon Well Green Tea Leaves, Sister Song’s Fish Broth, Deep Fried Soybean Scum Rolls, Ham Cube Stewed in Honey Sauce, etc.8. What are the typical Dim Sumsin Hangzhou? (name at least five)They are: Wu Hill Crisp Cakes, Happy Pairs, ‘Cat’s Ear, Beauty’s Tongue, Fried Dough Sticks Wrapped in Pancake with shallot, etc.9. What are some well-known teahouses in Hangzhou? (name at least five)They are: Lakeside Teahouse, Qingteng Teahouse, Lanbao Teahouse, Men’er Teahouse, Wu Hill Teahouse, Dragon Well Teahouse, Xinyuan Teahouse, etc.10. Please nameat least five well-known restaurants in Hangzhou?They are: Louwailou, Zhiweiguan, Zhangshenji, Hongni Grand Restaurant, New Huazhongchen, Hangzhou Restaurant, New Kaiyuan Grand Restaurant, Gonden Sunshine, etc.11. How many 5-star hotels are there in Hangzhou? What are they/？(name at least five) There are 10 5-star hotels in Hangzhou. They are: Radisson Plaza Hotel Hangzhou, World Trade Center Grand Hotel Zhejiang, New Century Hotel Grand Hangzhou, Hangzhou Grand Metropark Hotel (杭州维景大酒店)，West Lake State Guesthouse, Sofitel WestlakeHangzhou（杭州索菲特西湖大酒店）, Howard Johnson Oriental Hotel Zhejiang(东方豪生大酒店), Shangri-La Hotel Hangzhou, Hyatt Regency Hangzhou（杭州凯悦酒店）, and Zhejiang International Hotel12. Please name at least five memorial halls of notables in Hangzhou.They are: Su Dongpo Memorial Hall, Bai Juyi Memorial Hall, , Zhang Taiyan Memorial Hall, Wu Changshuo Memorial Hall, Huang Binhong Memorial Hall, Pan Tianshou Memorial Hall, Li Shutong, Ma Yifu Memorial Hall, Xia Yan Memorial Hall.13. What are the city tree and city flower of Hangzhou?Sweet osmanthus is its city flower while camphor is its city tree.Trees along the streets (行道树) : chinar/ sycamore14. What are the size and population of Hangzhou?Hangzhou covers an area of 16,596 square kilometers with a population of 6.2158 millions.The city proper covers an area of 3,068 square kilometers with a population of 4.0159 millions. 15. What's the average temperature in Hangzhou: What’s the highest temperature in summer and the lowest temperature in winter?The average temperature in Hangzhou is 16.2°C. The highest temperature in summer is 40°C and the lowest temperature in winter is –(minus)5°C.16.What honorable titles has Hangzhou won?Hangzhou has won honorable titles as: Paradise on Earth, Famous Historic and Cultural City,State-level Hygienic City, International Garden City, and the Best Human Habitat (Human Settlement) City（最佳人居城市）and 2007 Happiest City(最具幸福感的城市).17. What are the major commercial streets（the special streets）in Hangzhou? (name at least five)They are: Xinhua Road Silk Street (Hangzhou China Silk Town), Evergreen Garment Street, Qinghufang Historical Cultural Street, Nanshan Art & Leisure Street, Wensan Road Electronic Information Street, Wulin Road Women’s Fashion Street, Xinyifang Shopping Mall, Hubin(Lakeside) Road Shopping and Tour Street, Jiefang Road Shopping Street, Meijiawu Tea Culture Village, etc. 18. What are the famous museums in Hangzhou? (name at least five)They are: China Tea Museum, China Silk Museum, Southern Song Imperial Kiln Museum, China Scissors Museum, Zhejiang Provincial Museum, Huqingyutang Traditional Chinese Medicine(TCM) Museum, Zhejiang Museum of Natural History, West Lake Museum, Hangzhou History Museum, Liangzhu Culture Museum, etc.19. What’s the name of the first wetland park in China？What are its size and location?The first wetland park in China is HangzhouXixiWetlandPark. It is located in northwest of the city with a total area of over 10 square kilometers.20. Who are the “Three Brave/Outstanding Men on the Lake” in Hangzhou? Where are their tombs?They are: Yue Fei, Yu Qian and Zhang Changshui.Yue Fei’s tomb is on the southern slope of Qixia Hill, Yu Qian’s tomb is on the slop e of Santai Hill and Zhang Changshui’s Tomb is on the northern slope of Nanping hill.21. What are the “Four Ancient Pagodas” in Hangzhou?They are: Baochu Pagoda, Lei Feng Pagoda , Zhakou White Pagoda and Six Harmonies Pagoda. 22. What’s the theme and mascot of the 2006 Hangzhou World Leisure Expo?The theme of the 2006 Hangzhou World Leisure Expo is “Leisure changes people’s life”, and the mascot of the expo is a water drop named“Jing Jing”(晶晶).23. What are the “Traditional Top Ten” views in Hangzhou? (name at least five)They are: Spring Dawn at Su Causeway, Breezing-ruffled Lotus at QuyuanGarden, Autumn Moon Over the CalmLake, Lingering Snow on the Broken Bridge,Orioles Singing in the Willows, Viewing Fish at Flower PondThree Pools Mirroring the Moon, Twin Peaks Piercing the CloudEvening Bell Ringing at Nanping Hill, Leifeng Pagoda in Evening Glow24. What are the “New Top Ten” views in Hangzhou? (name at least five)They are: Bamboo-lined Path at Yunqi, Sweet Osmanthus Rain at ManjuelongVillage, Dreaming of Tiger at HupaoValley, Inquring about Tea at Dragon Well,Nine Creeks Meandering through a MistyForest,Heavenly Wind over Wu Hill, Ruan Gong Islet Submerged in Greenery, YellowDragonCave Dressed in Green, Clouds Scurrying over Jade Emperor Hill,Precious Stone Hill Floating in Rosy Cloud25. How many administrative districts are there in HangzhouCity Proper? How many cities and counties are there in Great Hangzhou?There are eight districts: Shangcheng, Xiacheng, Xihu, Gongshu, Jianggan, Binjiang, Xiaoshan and Yuhang administrative districts.There are five cities and counties: FuyangCity, JiandeCity, LinanCity, TongluCounty and ChunanCounty.26.What are three unusualness on the West Lake？Why are they regarded as three unusualness?They are：the LongBridge, the Broken Bridge and the Solitary Hill. And they are regarded as three unusualness because the BrokenBridge is not broken; the LongBridge is not long (which can be crossed with a single step) and the Solitary Hill is not isolated at all.27. Where are the three best places to enjoy the full moon in Hangzhou?They are: the best place on the lake—”Three Pools Mirroring the Moon”; the best place on the lakeside—“Autumn Moon Over the Calm Lake”; the best place on the hill—the“Moon Rock on the Phoenix Hill”.28. How many stone carvings are there on the Peak Flying from Afar? Which of them are the most representative ones?There are 338 stone carvings on the Peak Flying from Afar.The most representative ones among are: the earliest carvings—Three Saints of the West on the rock face in Green Forest Cave, done in 951.AD(Later Zhou in Five Dynasties)；themost delicate carving—the relief sculpture Locana Buddhist Festival on the outer rock wall of Green Forest Cave., done in 1002 during the Northern Song Dynasty;and the most outstanding carving as well as the largest one—Maitreya Buddha on the southern side of the Cool Spring, done in the Southern Song Dynasty.29. In what aspects do the grotto carvings on the Peak Flying from Afar show that they are the best among grotto carvings in China?They are distinguished for its “Three Most” among grottoes carvings in China:1) There are Most Yuan Dynasty stone carvings than other grottos in China;2) There are Most Arhat stone carvings than other grottos;3) There are Most Lamaist stone carvings than other grottos.30. Where are the“three best places to enjoy plum blossoms” in Hangzhou?Solitary Hill, Lingfeng and Chaoshan are the“three placesto enjoy plum blossoms in Hangzhou. 31. Please name at least five Units of Historical and Cultural Relics under State Protection in Hangzhou.They are: Yue Fei’s Tomb, Grotto Carvings on the Peak Flying from Afar, Six Harmonies Pagoda, Zhakou White pagoda, HuqinyutangTraditionalChineseMedicineMuseum, Xiling Seal and Engraver’s Society, the Site of Liangzhu Culture, Wenlan Pavilion, Phenix Mosque, the Ruins of Lingan Town and Stupa of Fantian Temple.32. How many times was WestLake dredged in history? When were these dredging undertaken? Who were the organizers?In history, WestLake has been dredged five times.The first dredging was in Tang Dynasty organized by the great Tang Dynasty poet-governor Bai Juyi.The second dredging was undertaken in Five Dynasties organized by Qianliu, the King of Wuyue Kingdom.The third dredging was organized by Su Dongpo, the governor in Northern Song Dynasty.The fourth dredging was undertaken in Ming Dynasty organized by the governor Yang Mengying.The fifth dredging was organized by the governor Ruanyuan in Qing Dynasty.33. Why did Su Dongpo put up the “three pools” in West Lake when he had West Lake dredged?The three pools were erected to mark the deepest part of the lake and to indicate a zone in which itwas forbidden to plant any water vegetation to prevent the lake from becoming overgrown.34.Can you name some universities and colleges in Hangzhou? (name at least five)And how many higher educational zones have been completed in Hangzhou?They are: Zhejiang University, Zhejiang University of Technology, Zhejiang Science and Technology University, Zhejiang Chinese Medicine University, Zhejiang Gongshang University, Zhejiang Radio and TV University, Hangzhou Radio and TV University, China Academy of Arts, ChinaJiliangCollege, Hangzhou Normal University, Zhejiang Police College, Tourism College of Zhejiang, etc.There are five higher educational zones have been completed in Xiasha（萧山）, Bingjiang（滨江）, Xiaoheshan（小和山），Xiasha（下沙）and Zijingang（紫金港）Campus of Zhejiang University.35. Why is it said that WestLake is a lagoon?WestLake used to be a sallow bay connecting with the QiantangRiver. Later, it wasseparated from the sea by the silt carried by the tidal waves of the QiantangRiver. Because lakes converted from Sallow bay are called lagoons, WestLake is a lagoon.III．Question and answer session on professional guides’ operation III．导游规范题（附中文参考答案）[Examples I]Question: What preparations should the local guide make before receiving the tour group? Answer:1.Operational preparations including double-checking the inter-agency transmittal, groupbooking sheets and the tour reception plan, preparing the day-by-day itinerary andconfirming the reservation for the tour coach, hotel, meals, air/train/boat tickets, etc.2.Get himself linguistically prepared. Get himself acquainted with popular topics anddomestic and international current affairs and arm himself with general knowledge fortravel.3.Get the following ready: the guide badge, the tour reception plan, the vouchers, cash, theagency flag etc.4.Get himself psychologically prepared.and make himself look professional.1、接团前，地陪应做好哪几方面的准备工作？（1）业务准备。

英语导游试题及答案1. What is the primary responsibility of a tour guide?A. To ensure the safety of the touristsB. To provide information about the attractionsC. To manage the tour scheduleD. All of the above答案：D2. Which of the following is NOT a typical duty of an English-speaking tour guide?A. Conducting tours in EnglishB. Assisting with travel arrangementsC. Providing medical assistanceD. Ensuring customer satisfaction答案：C3. What is the best way to greet a group of tourists at the beginning of a tour?A. "Hello, everyone! Welcome to our tour."B. "Good morning, ladies and gentlemen."C. "Hi, folks! Let's get started."D. "Greetings, esteemed visitors."答案：B4. When should a tour guide provide information about ahistorical site?A. Before arriving at the siteB. While walking through the siteC. After leaving the siteD. During lunchtime答案：B5. What is the most important quality of a tour guide?A. PunctualityB. KnowledgeabilityC. PatienceD. Humor答案：B6. How can a tour guide handle a tourist who is lost during a tour?A. Ignore the situationB. Help the tourist find their way backC. Scold the tourist for being carelessD. Ask the tourist to follow the group more closely答案：B7. What is the appropriate way to end a tour?A. "Thank you for joining our tour. Goodbye."B. "It was a pleasure having you. Have a safe journey."C. "That's all for today. See you next time."D. "We hope you enjoyed the tour. Don't forget to tip."答案：B8. Which of the following is NOT a common problem a tour guide might encounter?A. Weather-related delaysB. Traffic congestionC. Tourist complaintsD. Language barriers答案：D9. What is the best way to handle a tourist who is asking too many questions?A. Ignore the questionsB. Answer them briefly and move onC. Ask another tourist to answerD. Provide detailed answers to each question答案：B10. What should a tour guide do if a tourist is feeling unwell during the tour?A. Continue the tour without themB. Offer assistance and find medical help if necessaryC. Suggest they rest and rejoin laterD. Ask them to leave the tour答案：B。

英语导游考试题目及答案一、选择题（每题2分，共20分）1. The most famous tourist attraction in Beijing is:A. The Great WallB. The BundC. The Terracotta ArmyD. The West Lake答案：A2. What is the primary language used by English-speaking tour guides?A. MandarinB. EnglishC. FrenchD. Spanish答案：B3. Which of the following is not a traditional Chinese festival?A. Spring FestivalB. Mid-Autumn FestivalC. ChristmasD. Dragon Boat Festival答案：C4. The Forbidden City was the imperial palace for the emperors of which dynasty?A. TangB. MingC. QingD. Both B and C答案：D5. What does the abbreviation "UNESCO" stand for?A. United Nations Educational, Scientific and Cultural OrganizationB. United Nations Economic and Social CouncilC. United Nations Environment ProgrammeD. United Nations International Children's Emergency Fund答案：A6. The Great Wall was built mainly to protect against invasions by:A. The MongolsB. The JapaneseC. The EuropeansD. The Arabs答案：A7. The Chinese character for "dragon" is:A. 龙B. 虎C. 凤D. 马答案：A8. Which of the following is a famous dish from Sichuan cuisine?A. Peking DuckB. Mapo TofuC. Dim SumD. Hot and Sour Soup答案：B9. The traditional Chinese medicine is based on the concept of:A. Yin and YangB. Five ElementsC. Four SeasonsD. Both A and B答案：D10. The Chinese New Year is also known as:A. Lunar New YearB. Spring FestivalC. Moon FestivalD. Both A and B答案：D二、填空题（每空2分，共20分）11. The capital city of China is _______.答案：Beijing12. The currency used in China is the _______.答案：Renminbi (RMB)13. The highest mountain in China is _______.答案：Mount Everest14. In Chinese culture, the color red is associated with_______.答案：Good luck and happiness15. The Chinese zodiac consists of _______ animals.答案：Twelve16. The famous Chinese philosopher Confucius lived during the _______ dynasty.答案：Spring and Autumn17. The traditional Chinese art of painting and calligraphyis done using brushes and _______.答案：ink18. The Chinese tea ceremony is known as _______.答案：Gongfu Cha19. The Chinese New Year is celebrated to welcome the _______.答案：New Year and the arrival of spring20. The famous Chinese novel "Journey to the West" waswritten by _______.答案：Wu Cheng'en三、简答题（每题10分，共40分）21. What are the four great inventions of ancient China?答案：The four great inventions of ancient China are papermaking, the compass, gunpowder, and printing.22. Describe the significance of the Silk Road in ancient China.答案：The Silk Road was a network of trade routes that connected the East and West, facilitating cultural exchanges and the spread of goods, ideas, and technologies.23. What are the main features of Chinese gardens?答案：Chinese gardens are characterized by their harmony with nature, the use of water, rocks, and plants to create a serene atmosphere, and the incorporation of pavilions, bridges, and winding paths.24. Explain the concept of "face" in Chinese culture.答案：In Chinese culture, "face" (面子) refers to a person's reputation and social standing. It is important to maintain and protect one's face, and to give face to others, as it is associated with respect and social harmony.四、论述题（每题20分，共20分）25. Discuss the role of English-speaking tour guides in promoting cultural exchange.答案：English-speaking tour guides play a crucial role in promoting cultural exchange by providing information aboutlocal customs, history, and traditions to international visitors. They bridge the gap between cultures, facilitating understanding and appreciation for different ways of life. They also help to dispel misconceptions and stereotypes, fostering goodwill and mutual respect among people from diverse backgrounds.。

英语导游证考试试题及答案第一篇:导游证考试试题及答案尊敬的读者，如果您正在准备英语导游证考试，那么本篇文章将为您提供一些常见的试题及其详细答案。

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1. 请问，在介绍景点时，以下哪种句子是正确的？A. "The weather is very good today."B. "I am a professional tour guide."C. "The Great Wall was built in the Ming Dynasty."D. "You can find the ticket office on the right side."答案：C. "The Great Wall was built in the Ming Dynasty." 这个句子提供了关于景点历史的相关信息。

2. 在哪里可以找到旅客的签证信息？A. A hotel reservation form.B. A tour itinerary.C. A passport.D. A transportation ticket.答案：C. A passport. 签证信息通常会在旅客的护照中找到。

3. 当解释文化差异时，导游经常使用哪种表达方式？A. "The food here is delicious."B. "In our country, people bow to show respect."C. "This market is very popular among locals."D. "You can find souvenirs in that shop."答案：B. "In our country, people bow to show respect." 这个句子指出了不同国家的文化差异。

江苏：导游人员资格考试旅游英语试题I. Multiple-choice Question:(20 points)Blacken the correct answer on the “Answer Sheet”.1. I got 90 ________.A. scoresB. markC. pointsD. score2. We should ________ a good study habit of taking notes in class.A. developB. improveC. makeD. remain3. Is he ________ his girlfriend was once a thief?A. aware ofB. aware thatC. knowing thatD. aware of that4. Some people have birthday cakes ________noodles.A. insteadB. instead forC. instead toD. instead of5. I try to ________ a few dollars each month in order to buy a newbike.A. set upB. set outC. set offD. set aside6. There are ________ areas offering a variety of meals and services all within a hotel.A. no manyB. differenceC. different7. Ruth finally ________ to find what she was looking for.A. triedB. managedC. succeededD. achieved8. ________ driving to work, Mr. Randolph usually goes to his office by train.A. WithoutB. Rather thanC. Instead ofD. In spite of9. It was so noisy at night ________ I could hardly sleep.A. soB. butC. whatD. that10. Paris is ________ that we can hardly visit all the beautiful parks in two or three days.A. such a large cityB. so a large cityC. such large a cityD. a such large city11. Unlike most Europeans, many Americans ________ bacon and eggs for breakfast every day.A. used to eatingB. are used to eatingC. are used to eatD. used to eat12. His word are ________ but meaning is deep.A. fewB. a fewC. littleD. a little13. My friend suggests that Mr. Bellow ________ a taste of Sichuan dishes.A. hasB. haveC. had14. ________ the next days we will be studying English grammar.A. WheneverB. BetweenC. WithinD. At15. If I were in your position, I would ________ another restaurant.A. have triedB. have been triedC. tryD. tried16. Room service is ________ in the room.A. to serve mealsB. to do serviceC. to clean upD. to take care of guests17. It is necessary to greet the guest with a hearty smile ________ to create a pleasant atmosphere and make the guestfeel at home.A. so thatB. in orderC. such asD. because of18. By the time he retires Mr. Smith ________ in this hotel for almost 40 years.A. will have workedB. will workC. have workedD. will has workedII. Reading comprehension.(15 points)Passage 1Each student at an engineering college in Canada gets a steal ring upon graduation as well as graduation certificate.There is a story behind the unusual ring. Several years ago, a graduate from this engineering college designed an iron-steel bridge. Unfortunately, because of mistakes in his design, the bridge collapsed soon after it came into use.This event shook the engineering college. And the head of the college decided to take back theUUFramwork of the iron-steel bridge and use it as the material for making rings to give the students upon their graduation. The college wants the students to remember this lesson forever so as to avoid making such mistakes again.1. Upon graduation each student is given a steel ring as a _____A. gift from the collegeB. lesson to avoid making any mistakes in designC. model to make designsD. warning not to make iron-steel bridge2. The wrongly-designed iron-steel bridge was finally ________A. shipped awayB. sold at a low priceC. made into many ringsD. used again after repairing3. The ring is quite unusual because ________A. its design is excellentB. it is very expensiveC. it is different from othersD. it had a sad story4. The best title for the passage is ________A. A Great MistakeB. A Shocking EventC. A Warning RingD. A Wrongly-designed Bridge5. Which of the following statements is true according to the passage? ________A. The iron-steel bridge collapsed soon after it was builtB. The iron-steel bridge has been used ever since it was builtC. The iron-steel bridge didn’t come into use until it collapsedD. The bridge collapsed because it was designed by a poor studentPassage 2American cities are similar to other cities around the world. In every country, cities reflect the values of the culture.Cities contain the very best aspects of a society: opportunities for education, employment, and entertainment.They also contain the very worst parts of a society: violent crime, racial conflict, and poverty. American cities arechanging, just as American society is changing.After World War II, city residents became wealthier, more prosperous. They had more children. They needed more space. They move out of their apartments in the city to buy their ownhomes. They bought houses in the suburbs, areas near a city where people live. These are areas without many offices or factories. During the 1950s the Ameri can “dream” was to have a house in the suburbs.Now things are changing. The children of the people who left the cities in 1950s are now adults. They, unlike their parents, want to live in the cities. Many young professionals, doctors, lawyers, and executives are moving back into the city. Many are single; others are married, but often without children. They prefer the city to the suburbs because their jobs are there; they are afraid of the fuel shortage; or they just enjoy the excitement and opportunities which the city offers. A new class is moving into the city- a wealthier, more mobile class.Only a few years ago, people thought that the older Americancities were dying. Some city residents now see a bright, new future. Others see only problems and conflicts. One thing is sure: many dying cities are alive again.6. Paragraph 1 ________A. explains why American cities are changingB. shows tat American cities have many problemsC. is a deUUJSion of citiesD. says: American cities contain the very best aspects of a society7. In the 1950s the American “dream” was________A. to have a houseB. to buy a new house in the suburbsC. to have a big carD. to buy an apartment in the city8. In paragraph 3, the author gives _______ reasons why people want to live in cities.A. twoB.;fourC. fiveD. three9. According to the article, cities are________A. sickB. livingC. alive againD. dying10. The movement of people to and from the city can explain________A. racial conflictB. social changesC. violent crimeD. the best aspects of a societyPassage 3During the early American colonial years, corn was more plentiful than wheat, so corn bread was more common than wheat bread. Friendly Indians showed colonists how to grow corn and how to prepare it for food and pioneer women then improved the Indian cooking techniques. When people traveled, they went to foot or horseback, sleeping and eating in the forests. They carried corn bread for sustenance; the corn bread came to be called journey cake. Later when roads and taverns were built and stagecoaches carried passengers, journey cake became johnnycake, a name many easterners still use for corn bread. The kinds of bread made with cornmeal were-and still are-almost without limit. Every region has its specialities.From the start, southerners showed a preference for white cornmeal, northerners for yellow. And pioneers on the frontier, when then ran out of yeast, made salt-rising bread. They stirred together water, a little water-ground cornmeal, potatoes, and salt. they set the mixture, uncovered, in a warm place until it absorbed bacteria form the air and began to ferment. Then they removed the potatoes and used the liquid as leavening for their bread, made with white flour.11. In colonial times, why was corn bread more common than wheat bread?________A. The colonists preferred corn bread.B. Corn bread did not spoil as rapidly as wheat bread did.C. Corn was more abundant.D. The colonists did not know how to make wheat bread.12. Which of the following can be inferred from the passage about the preference for a particular kind of corn bread?________A. It tends to vary geographically.B. It corresponds an individual’s social class.C. It changes over a period of timeD. It depends on whether or not the individual is a gourmet.13. The bacteria necessary for the fermentation of salt-rising bread came form the________A. FlourB. potatoesC. airD. salt14. In the making of salt-rising bread, cornmeal was________A. used to make the liquid that caused the bread to riseB. combined with white flour to make the breadC. the main kind of flour usedD. used when potatoes were not available15. The best title for this passage is________A. Original American BreadsB. Life in Colonial AmericanC. Cooking on the FrontierD. Salt-rising BreadIII. complete the following dialogue according to the Chinese version.(10 points)A: Excuse me? Could you change a room for me?B: __________(发生了什么事了，先生)?A: There’s something wrong with the bathroom tap. It was making noise all night _____________(以至于我不能入睡).B: I’m sorry to hear that. ___________(我马上叫人来修理).A: Thank you. But I hope _____________(最好还是给我换个房间).B: We don’t have a spare room at presentI’ll ____________(已有房间我就给你换).A: OK. Be sure not to forget.B: Certainly, sir.IV. Answer the following questions.(10 points)1. What is the aim of a hotel?2. What are the famous specialities of Cantonese food and Beijing food respectively?3. Please list four ways to find out the guest’s name.4. Why do hotels encourage guests’ complaints?5. Please name four traditional Chinese souvernirs.V. Rewrite the sentences in a more courteous way.(5 points)1. “What’s the name?”2. “I really don’t know anything about the shops around here.”3. “I need you to join me this evening in the kara OK.”4. “Mr. Bellow isn’t in at present.”5. “We don’t have the dish you want.”VI. Special terms(20 points)i. Translate the following into English(10 points)报摊6.主菜7.游客8.标准间9.航空标志10.对床ii. Translate the following into Chinese(10 points)1. complimentary2. appointment3. normal4. feast5.banquet6. assorted7. seafood8. shark’s fin9. pigeon 10. prawnVII. Translation.(20 points)i. Translate the following sentences into English(10 points)1.这个饭店有可能发展成为国际第一流的饭店。

《导游英语口语》试卷1及参考答案一、翻译单词及词组（15*2’）1.海关2. 护照3.移民4. 违禁品5. 免税的6.需纳税的7. 合作8. Registration9. Standard 10. Denomination11. Convenient 12. Room rate 13. Service charge14. Peak season 15. Look forward二、选择题（20*2’）1. I happen ______ have my notebook with me .A. InB. ThatC. To2. Now type _____ your names , date and seat .A. InB. ToC. At3. The line is busy, I can’t ______ through.A. GoB. GetC. /4. The exhibition tickets are always sell _____.A. InB. TooC. Well5. There must be a lot of business events ______ on in the city every year,right ?A. GoB. GoingC. Went6. Do I need pay a certain amount of money ______ the reservation ?A. ToB. ForC. In7. What address shall we send the tickets _______ ?A. /B. AtC. To8. The couple are not used _____ Chinese food.A. ToB. InC. /9. I’d like to book a room _____ an American couple.A. ToB. ForC. Give10.Everything here is different ______ what we were told in states.A. OfB. FromC. To11.Please be sure not _____ leave anything behind .A. /B. ForC. To12.Your room is _____ the top floor, having a very good view.A. AtB. OnC. In13.You will have plenty ____ time to see the interesting placeA. OfB. OffC./14. Shall I help you _____ your luggage ?A. ToB. HaveC. With15. The others are all ______ personal use.A. OfB. ForC. To16. Food and flowers are not allowed _____ be brought in.A. ToB. ForC. Of17. Would you mind ______ this suitcase ?A. OpenB. To openC. Opening18. What’s the purpose _____ your visit ?A. OffB. OfC. To19. Your visa will be valid _____ 20 days.A. AtB. ForC. In20. We’ll probably have to apply _____ a short extension.A./B. ToC. For三、写出你所知道的分类（5*2’）1. Class of seat _____, ______, _______.2. Type of seat _____ and ______.3. Type of flight _______ and ________4.Time of flight _______ and ______5. Type of ticket _______ and ______四、翻译（10*2’）1. What type of room would you like ,single room or double room ?2. Do you thin a k there’s a room available ?3. Are you a frequent flyer with Air China ?4. Which class do you prefer , Economy or Business ?5. I’d like to change 1,000 US dollars.6. 你好了没有？7. 飞机什么时候起飞？8. 我们提供24小时服务。

2016年全国导游资格考试口试200问英语翻译版一、导游规范知识问答及参考答案1.How many categories of tour guides are there according to the business domain? The tour guides can be divided into four categories.They are:(1).Tour manager(2).National guide(3).local guide(4).Scenic spots guide interpreter2.For tour guides,to be familiar with the team is the first step of tour guiding. What are the main contents?The main contents include:(1).To be familiar with the team members(2).To be familiar with the characteristics of the team(3).To be familiar with the reception program and trip characteristics3.What kind of reception matters should tour guides mainly carry out on the previous day of the tour group’s arrival?(1).contact with the tour operator of the cooperation travel agency(2).contact with touring vehicle and make sure the pick-up time.(3).Verify the tour housing and meal booking(4).Get hold of the contact numbers in need.4.What is the procedure of tour guide pick-up service?(1).Get to the pick-up station half an hour earlier.(2).Greet the guests with pick-up signs.(3).Verify the team members(4).Assemble the team members and get boarded.(5).Check the baggage and the number of team member.5.Tour guides should make and inspection of the dining situation during the dinning time.What is the inspection mainly about?(1).Check if the meals accord with the provided arranged standard(2).Answers guests questions about the meals.(3).Get to know the evaluation of the guests to the meals in order to make relevant adjustments.6.What should the tour guides do if tourists buy counterfeit goods in individual activities?(1).In order to safeguard the legitimate rights and interests of tourists,tour guides should help them return the goods and claim for compensation;(2).Afterwards,report to the travel agency(3).Remind the tourists of the do's and don'ts in their following individual act ivities.7.What is the main content of a farewell speech?(1).Review of the touring.(2).Express the unwillingness of farewell.(3).Thank the tourist for their coordination and solicit their comments and suggestions.(4).Apologize to tourists for their discontent and ask for their pardon.(5).Express wishes and pray to meet again.8.On the bus ride,what is the main content of local guides’guiding service?(1).Make an explanation of the activity arrangements.(2).Make an introduction of the sceneries along the way.(3).Interact with the members and live up the atmosphere.(4).Make a brief introduction of the scenic spot in advance so as to stimulate tourists’interests.9.What does the service of local tour guide mainly include in the scenic spot? (1).Emphasize the time and location to assemble,and remind the tourists of the do's and don'ts.(2).Buy tickets and get into the scenic spot.(3).Conduct interpretation in the scenic spot and pay attention to the member number.(4).Deal with emergencies.(5).Local guides should accompany the tour group during the tour guiding.10.After completing the tour guiding,the local guide should provide send-off service. What does it mainly include?(1).Introduce the regulations of the customs,border control and transportation department.(2).Give a Send-off Speech;(3).Get to the airport,station or dock in advance;(4).Deal with the traffic tickets affaires and lead the group to the security inspection area or the check-in office;(5).Deal with the problems left over.11.What should national guide pay attention to during their company?(1).The connection with pick-up agencies and local guides;(2).The participation of the team affairs;(3).The supervision of service quality;(4).The coordination of problems on the way;(5).The safety management in the whole journey.12.The principle“reasonable and possible”is the starting point for tour guides to cope with some exceptional requirements.What does the“reasonable”mean? (1).The requirement should be legal and in accordance with Chinese moral rule and tour guides’professional ethics;(2).The requirements should not violate the tourism contract or the arranged itinerary;(3).The tourists are willing to pay for the expenses if it will result in sectional alteration of the contract or the itinerary.13.What should the tour guides do if some tourists want to invite their friends or relatives to travel with the tour group?(1).Check if the seats are available;(2).Seek for the approval of the national guide and other team members;(3).Verify the identity of the friends and relatives;(4).Request for the approval of the travel agency;(5).Charge related expenses.14.What should tour guides do if they miss some tourists?(1).Explain the reasons to tourists.(2).Apologize sincerely.(3).Win back tourists’trust with warmth and thoughtful service.15.What are the result of the change of tourism plan and schedule?(1).The local travel schedule is extended;(2).The local travel schedule is shortened;(3).The travel schedule is changed partially.16.What procedure does local guides’service mainly include on the way to the hotel of the first stop?(1).Give a welcoming speech.(2).Explain relevant matters;(3).Introduce the local situation and scenery along the way;(4).Introduce the main situation of the hotel.17.What details of preventing and treating overseas emergencies should the lead guide pay attention to?(1).The lead guide should establish strong safety awareness;(2).Lead the tourists to respect the local residents and folk custom;(3).Remind tourists of the travel risks;(4).Deal with various emergencies decisively,and the personal safety of tourists should be put into the first place.18.If the team is surrounded by fire and smoke in a hotel fire accident,how can the tour guide lead tourists to save themselves?(1).Stabilize the mood of tourists and warn tourists not to take the elevator;(2).Cover their mouth and nose with a wet towel,make their body as close as possible to the ground,and crawl along the wall;(3).If the door is inaccessible because of the fire,block the door slot with a wet towel,water the door constantly for cooling and wait for help.(4).Shaking brightly colored clothing in the window,and call for rescuers.19.What is the starting point for tour guides to understand tourists’psychology?(1).Tourists’nationality,occupation,age,gender and social status;(2).Tourists’motivation;(3).Tourists’performance in different stages of tourism activities.20.In order to complete the reception task better,how should tour managers,national guides,local guides and drivers cooperate with each other?(1).Respect and support each other's work;(2).Take care of each other;(3).Deal with problems according to the contract and on the basis of reasonable analysis,and try to avoid confrontations if there are some.21.In the process of tour guiding,the interests of the tourists are damaged and they complaint for this afterwards.How should tour guides deal with this situation?(1).Listen carefully and make records;(2).Apologize sincerely and make up for in time;(3).Make self-criticism properly;(4).Let go,and provide better service.22what types do special tourism teams mainly include?(1).Government-affair-related group;(2).Religious group;(3).Teenager tourism group;(4).Seniors tourism group;(5).Special populations tourism group;(6).Other tourism groups with special members or special purpose.23.As a tour guide for government-affair-related group,what should be paid more attention to?(1).Pay attention to courtesy and etiquette,and recognize the members’social status;(2).Pay attention to the identity of oneself;(3).Emphasize the main leaders of the team;(4).Arrange no designated shopping unless the contract clearly stipulates.24.What should tour guides pay attention to in teenager tourism team?(1).The trip should be suitable for the teenagers;(2).The daily schedule should not be too close;(3).Understand the knowledge domain the teenagers care about,grasp their psychological characteristics,and conduct interpretation vividly and flexibly; (4).Lay emphasis on safety precautions.25.How could tour guides serve seniors tourism group well?(1).Be patient and careful in service;(2).Be targeted in explanation,accommodation,catering and other services,and remind them of the do’s and don’ts more often;(3).The schedule should be loose;(4).Abide by the relevant preferential policies.26.What are the features of individual tourist team?(1).The differences in service commitment;(2).The difference of the price;(3).The differences of social status of team members;(4).The difference of team members’expectations27.What principle should tour guides adhere to in face of complicated individual tourist team?(1).The principle of resolving contradictions;(2).The service-oriented principle;(3).The principle of service diversity;(4).The team-culture-building guided principle.28.Tour guides should pay attention to their own aesthetic cultivation.What are the cultivating methods?(1).Accumulate aesthetic knowledge and cultivate aesthetic consciousness;(2).Improve cultural quality and cultivate the aesthetic ability;(3).To summarize and refine,and improve the aesthetic standard.29.Tourists may make some unappeasable requirements.How could the tour guides reject them with wisdom?(1).Smile without speaking;(2).Acknowledge and then deny;(3).Push the boat with the current;(4).Dwell on the abstract and avoid real issues.30.What are the methods of collecting information for the tour guides?(1).Refer to documents or other materials;(2).Instructions of excellent tour guides.(3).Cultivation and intensive training;(4).Pay attention to all kinds of details;(5).Strengthen practice and summary.31.Which three factors tour guides should take into consideration integrally when determining the interpretation theme of the scenic spot?(1).the characteristics of scenic spot;(2).the characteristics of the interpretation object;(3).Their own the knowledge reserves.32.Interpretation is a talk of art.What principles should tour guides abide by?(1).The rightness and standardization of the contents(2).The clearness of the expression.(3).The vividness of the interpretation.(4).The flexibility of the interpretation methods.33.The standardization of language is a basic principle that the tour guide should obey.What does it mean?(1).Check the contents of the interpretation carefully;(2).Choose the suitable words;(3).grasp the logical clues of the interpretation accurately.34.Tour guides’interpretation should be vivid and intelligible for the tourists. What should be paid attention to?(1).The interpretation should be with vivid expressions and imitations;(2).Contain good narration,vivid language,and the things loved by tourists.(3).Use moderate exaggeration;(4).Use humorous jokes.35.What are the three main gestures of tour guides in interpretation?(1).Emotional gestures;(2).Indicative gestures;(3)Pictographic gestures.36.The communicative language is a kind of language form for tour guides to communicate with tourists.What form does it mainly include?(1).Appellation language;(2).Apology language;(3).Question and answer language;(4).Persuasion language;(5).Rejection language,etc.37.How to apologize is also an art in the work of tour guides.How many does it mainly include?(1).Apology with smile;(2).Detouring apology;(3).Self-accusation apology,etc.38.What are the four principles for tour guide to apologize to tourists?(1).Apologize sincerely;(2).Apologize timely;(3).Apologize properly;(4).Apologize communicatively.39.What are the main methods for tour guide to answer tourists’questions?(1).right or wrong type;(2).Answer with a rhetorical question(3).Detouring type;(4).Inducing and negating type.40.Persuasion is usually needed in tour guiding.What are the common ways?(1).Inductive persuasion;(2).Detouring persuasion;(3).Implicit persuasion,etc.41.Tour guides should make good use of pauses language in interpretation.What are main ways?(1).Semantic pause;(2).Pause for implies the omission;(3).Pause waiting for the visitors’reaction;(4).Pause for emphasizing.42question and answer method is commonly used in interpretation.What situation is it mainly applied to?(1).When the tour guides needs to attract tourists’attention;(2).When the tourists are low-spirited or distracted;(3).When a connection is needed before and after interpreting one scenic spot;(4).When declarative interpretation lasts too long and needs adjusting.43what are the two main types of tour guide services?(1).Textual-and-audiovisual tour guide.(2).On-site oral tour guide(3).In practice,textual-and-audiovisual tour guide gives priority to on-site oral tour guide and the former should serve the latter.44.Tour guide service is a kind of special service targeted at tourists.What are the characteristics?(1).Serving characteristic;(2).Economic characteristic;(3).Cultural characteristic;(4).Foreign affairs related characteristic.45.What are the characteristics of implementing tour guide service?(1).With high work independence;(2).With a strong sense of responsibility;(3).With high work intensity;(4).A combination of mental and physical labor.46.Tour guide service principle is the starting point of tour guiding.What principle does it include?(1).The principle of customer first and high-quality service;(2).The principle of safeguarding tourists’legitimate rights and interests of;(3).The combination of standardized service and personalized service;(4).The principle of equal service.47what are the basic duties of tour guides?(1).Arrange,organize and accompany the tourists to complete the planned schedules;(2).Provide translation,interpretation,guide and travel life service;(3).Coordinate relations and deal with the problem;(4).Protect the personal and property safety of tourists;(5).Answer inquiries and feedback information.48.What are the responsibilities of local guides?(1).Arrange for tourism itinerary;(2).Accomplish reception;(3).Provide guide and interpretation the service;(4).Safeguard security;(5).Deal with problems.49.What noble characters should an excellent tour guide possess?(1).Love of the motherland;(2).Dedication;(3).Observation of law and discipline;(4).Noble sentiments.50.Tour guides should possess profound knowledge.What does it mainly includes?(1).Political,economic and social knowledge;(2).Cultural knowledge;(3).Psychology and aesthetics knowledge;(4).Touring common sense.50.Tour guides should possess profound knowledge.What does it mainly includes?(1).Political,economic and social knowledge;(2).Cultural knowledge;(3).Psychology and aesthetics knowledge;(4).Touring common sense.51.Tour guides should possess strong work competence.What does it mainly include?(1).Organization and coordination competence;(2).Independent strain capacity;(3).Verbal interpretation competence.52.How can tour guides’interpretation be attractive to tourists?(1).Express information effectively;(2).Integrate content with form;(3).Grasp the interests of tourists;(4).Possess interesting language and flexible interpretation methods.53.What are the main types of welcoming speeches?(1).Standardized type;(2).Chatting type;(3).Entertaining type;(4).Expressive style;(5).Comforting type.54what are the characteristics of guiding on the way?(1).The guiding includes large capacity of interpretation;(2).The guiding includes varied contents of interpretation;(3).The guiding includes flexible interpretation methods.55.What are the common methods of guiding on the way?(1).Combine thematic interpretation with general interpretation;(2).Combine procedural interpretation with impromptu interpretation(3).Combine interpretation with answering questions.56.How can tour guides convey the beauty of natural landscapes to tourists in interpretation?(1).Capture the beauty in form;(2).Highlight the cultural beauty;(3).Deepen the symbolic beauty57.In the waterscape interpretation,what cultural traits should be referred to except its intuitive form?(1).The strength of water;(2).The tenderness of water;(3).The purity of water;(4).The selflessness of water.58.In order to help tourists appreciate the beauty of plants,what features should be highlighted during the presentation?(1).The form;(2).The color;(3).The fragrance;(4).The use;(5).The implied meaning.59.In order to give excellent interpretation of the ancient architectural landscape, tour guides should master requisite knowledge.What should be highlighted in addition?(1).The functionality of the ancient architectures;(2).The style and characteristic of ancient architectures;(3).The structure and principle of ancient architectures;(4).The elaboration and workmanship of ancient architectures.59.In order to give excellent interpretation of the ancient architectural landscape, tour guides should master requisite knowledge.What should be highlighted in addition?(1).The functionality of the ancient architectures;(2).The style and characteristic of ancient architectures;(3).The structure and principle of ancient architectures;(4).The elaboration and workmanship of ancient architectures.60.What is the starting point for tour guides to explain the Buddhist architecture?(1).Clarify the basic pattern of Buddhist architecture;(2).Clarify the art and exquisite features of Buddhist architecture;(3).Clarify the connotation of Buddhist architecture.61.What are the main points for tour guides to explain grottos?(1).The expression technique;(2).The carving techniques;(3).The structure and overall arrangement(4).The key grottos.62.What are tour guides’responsibilities in catering service?(1).Coordination responsibility;(2).Supervision responsibility;(3).Safeguard responsibility;(4).Interpretation responsibility.63.What matters should tour guide pay attention to when the leading expedition tour groups?(1).Obtain a strong body and necessary professional knowledge;(2).Be well prepared in material storage;(3).Take good care of team members;(4).Deal with emergencies decisively.64.What are the main procedures of the leader of the entry and exit service in guide leading?(1).Give out travel documents and air tickets;(2).Assist visitors in sorting luggage;(3).Assist the visitors to report;(4).Lead tourists to accept frontier inspection and safety inspection sequentially.65.What are the main procedures of tour guiding service in scenic spots?(1).Pick up the group,and give a welcoming speech;(2).Remind the tourists of the do’s and don’ts;(3).Carry out related interpretation and deal with emergencies in scenic spots;(4).Give a farewell speech send off words and solicit opinions.二、应变能力知识问答及参考答案（55问）1.How can local guides prevent accident of missing the group?(1).Read the reception plan,and verify the arrival date,time and pick-up location of the group in advance;(2).Verify the exact arrival time of the vehicle;(3)Get to the pick-up location half an hour earlier and wait the arrival of the group.2.What should local guides do if they pick up the wrong group?(1).If the two groups are from the same travel agency,with permission of the agency,the local guides don’t need to exchange.However,the national guide should be exchanged and apologize to the tourists.(2).If the two groups are from different travel agencies,the national guide and local guide should report to the travel agencies immediately,exchange the tourism groups as soon as possible,explain the situation and apologize to the tourists.3.If the tour guides arrive at the airport10am to pick up the group but to be informed that the flight is four hours’delay,what should they do?(1).Inquire about reason for the flight delays immediately,and then rearrange the reception after confirmation;(2).Inform the travel agency to change the time for catering and checking in. Inform the tour bus driver the arrival time and the pick-up vehicle to be well prepared.(3).The original arrangement for the afternoon and evening should be adjusted due to the delay.The amendment should be conducted with the tour operator comprehensively.4.How could local guides prevent picking the wrong group?(1).local guides should strengthen the sense of responsibility,arrive and wait at exit half an hour earlier.(2).local guides should raise up the agency flag and the sign for travel groupsto contact.(3).Local guides should judge and analyze from the characteristics,clothing and logo of the tourists and require afterwards.(4).Local guides should verify the group,national guide,group name and member number.5.If the tour group is to leave ahead of time due to some objective reasons,what should tour guides do?(1).Take the time to complete the planned arrangements.If there are difficulties, local guides should emphasize on the most representative and the most unique tourist attractions;(2).Report to the travel agency and contact with the drivers so as to check out, and retreat meals and vehicles in time;(3).Remind tour operators to inform the next station to change the reception plan.6.What is“miss the flight”?How to local guides deal with it?(1).“Miss the flight”means that the travel group doesn’t leave the station according to the original schedule.It is a kind of temporary retention(2).Local guides should report to travel agency at the first time,and appease the tourists effectively;(3).Local guides should focus on the booking situation of the latest departure at any time(4).All the departments should work together to help tourists leave for the next station by the latest flight or other vehicles.(5).Assist in finding out the cause.7.How could tour guides prevent missing the flight?(1).Local guides and national guides should implement the departure work,check and confirm the date,shift,time and destination etc.ahead of time.(2).Keep in touch with the travel agency at any time during the tour guiding, and check there is any alteration of the shift;(3).Before leaving,do not arrange any visit in scenic spot with complex terrain, free shopping or individual activities in crowded places;(4).Arrange enough time to get to the airport,and ensure that the tour group arrives at the station in advance.8.The flight to Shanghai can’t take off on time and is postponed to the evening due to the weather.However,the flight is cancelled at10pm.The foreigners are low-spirited and unsatisfied,and make a scene.How could the local guide cope with this situation?(1).Explain the situation to the tourists and stabilize the mood of tourists;(2).Book the earliest flight of the second day and make arrangements for luggage and other matters;(3).Deal with the accommodation of tourists in time;(4).Inform visitors tourists the time to get up,have breakfast,and depart on the next second day;(5).Inform the travel agency and tour operators to notify the next station.9.A South Korean tour group arrived at Shuangliu Airport at8:00AM.However, the local guide arrived at8:40AM because of a traffic jam.What should local guides do?(1).Local guides missed the group;(2).Local guides should apologize sincerely to tourists;(3)Local guides should explain the traffic situation to tourists faithfully.(4).Serve tourists with enthusiasm in the following work so as to get the pardon of tourists.10.Because of the snowstorm,the airport is closed and the tour group needs to extend the travel schedule in the city for one day.What should local guides do?(1).Report to the travel agency immediately,and rearrange the dining, accommodation,vehicle and others matters of the tour group;(2).Adjust the reception plan;increase the touring spots appropriately,extend the tour time of main scenic spots;recreational activities can be arranged in the evening so as to comfort the mood of tourists;(3).Keep in touch with tour operators,and implement the flight on the next day for tourists;(4).Inform the travel agency of the next tour stop.11.In peak season,there appears some ticket booking problems.The travel agency has to arrange the tour group to leave for the next stop in advance.How could the local guide coordinate this situation?(1).Get the cooperation of the national guide and the tour manager.Explain the reasons to tourists and get their understanding and support;(2).Clarify the remedial measures;(3).Make full use of time to visit the main scenic spots,change the original plan,and inform the travel agency and the next station;(4).Get the authorization of the travel agency and provide appropriate compensation for tourists.12.If a tourist of a foreign educational tourism group educational finds that he lost his passport during the tour guiding,what should local guides do?(1).Console the tourist and encourage him to recall all the possible places the passport can be,and assist him look for it.(2).If the loss is confirmed,report to the travel agency,and apply for certification.With the certification,the staff can assist the tourist to reissuea passport in relevant departments according to the regulations.(3).The cost should be paid for by the tourist himself.13.If a foreign tourist’s valuable property is stolen in China during the tour guiding,what should tour guides do?(1).After confirmation of the steal,report to the public security organs,travel agency and insurance companies.Assist them to find clues and retrieve the belongings as soon as possible;(2).If the belongings can’t be retrieved,the local guide should assist the tourist issue a theft certification from the local public security organ with a proof issued by the travel agency,with which the tourist can pass the customs inspection and claim for compensation.(3).Console the owner for the loss and relieve discomfort.14.If a Japanese tourist lost his luggage on an international flight to China, what should local guides do?(1).The local guide should get hold of the details,assist to find clues and help tourist register in the airline registration;(2).Help the tourist settle the inconvenience caused by the loss.(3).If the baggage can’be retrieved,assist the tourist claim to the airline with relevant information and procedures.14.If a Japanese tourist lost his luggage on an international flight to China, how should the local guide deal with it?(1).Local guides should get hold of the details,assist to find clues and help tourist register in the airline registration;(2).Help the tourist settle the inconvenience caused by the loss.(3).If the baggage can’be retrieved,assist the tourist claim to the airline with relevant information and procedures.15.If a South Korean tourist group is about to leave a city by train,a tourist finds his camera zoom lens is lost without recalling where he left.The group delegation will arrive in Beijing tomorrow and then go home at night.How should the local guide deal with it?(1).Comfort the tourist,encourage him to recall when and where he last used it, and assist him to look for it;(2).Recording the guest's name,detailed address and telephone ao as to return it to the tourist once find it.(3).If the lens is found after the tourist’s leave,it should be delivered to him and the cost should be taken by the tourist himself.(4).If the lens can’t be found,the travel agency should explain and apologize to the tourist.16.If a tourist finds find his purse missing due to the crowd when they are shopping in a mass market with the local guide’s company,what should local guides do?(1).Comfort the tourists,analyze the possible time and place he lost it,and assist the tourist to look for it.。

第一题导游人员的定义？导游员应该具备的基本素质有哪些？导游的分类？What is the definition of a tour guide and what basic qualities should a tour guide have?What is the Classification of Tourist Guides(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a. moral character 良好的品质b. profound knowledge 渊博的知识c. sound ability 较强的能力d. proficient skills 较高的技能e. healthy body 健康的身体f. decent appearance 端庄的仪表（3）Classification of Tourist GuidesBased on Time of Working：Full-time tourist guide/Professional tourist guidePart-time tourist guide/ Freelance guideV olunteer GuidesBased on Working Duties：Tour Manager/Tour DirectorTour LeadersTour EscortLocal GuidesOn-site GuidesSpecialized GuidesBased on Working Language：Chinese Speaking GuidesForeign Languages Speaking GuidesBased on Level of Skills：Elementary LevelIntermediate LevelAdvanced LevelExpert Level简述大众旅游到来的原因？（1）中产阶级的大量增加.The rise of the middle class（2）相对便宜的旅行交通relalively inexpensive transportation（3）温泉旅游的流行和17,18世纪游学旅游的盛行。

QUESTIONS AND ANSWERS ON NORMAL SERVICES OF TOURGUIDES〔导游标准效劳〕1. What are the main points that the local guide must try tomake certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train (5)In order to avoid failing to meet the right group, the local guide must read the tour plan of the group carefully before its arrival. He must make sure of the following points:(1)The name and telephone number of the tour operator ofthe domestic tour organizer travel service.(2)The number of people in the group and the name, sexand occupation of the tourists.(3)The arrival time and place of the plane or train that thegroup is going to take.(4)For an inbound tourist group入境团, he must also knowthe name of the overseas tour organizer travel service,the foreign language name or code of the group, thename of the tour escort, the language, nationality and religious belief of the tourists and the entry and exit cities of the group.2. What are the main points that the local guide of aninbound tourist group must get to know about the transport tickets for the group (6)In regard to 关于transport tickets for the group, the local guide must try to get the answers to the following questions:(1)Have the group’s transport tickets for the nextdestination been booked according to schedule or have they been changed And, has the changed booking been confirmed(2)Are there any return tickets for the group(3)Do the tourists hold international air-tickets fordomestic flight(4)Are the group’s “exit tickets〞出境票, i.e. transporttickets for leaving the country, confirmed OK or do they still remain open3. In what ways must the local guide make preparations forconducting a group 带团in respect to language and knowledge (4)(1) Before the group arrives, the local guide mustfamiliarize熟悉himself with the explanatory materials 讲解材料on the places that the group is going to visit.For an English-speaking guide, he must also make preparations for the English way of expressing himself.(2) For a tourist group that is composed of people in aspecial trade特殊行业, the local guide must try to acquaint熟悉himself with the knowledge and technical terms of their specialty.(3) In addition, the local guide must be well prepared forquestions about hot talks of the town, important news at home and abroad and any other subjects that the tourists may be interested in.(4) If the local guide himself is new to the places to bevisited by the group, he must try his best to familiarize himself with them beforehand. [fə'mɪljə,raɪz]vt.使(某人)熟悉4. How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet (7)In order to make certain whether or not the group he met is the very one he is to meet …(1)The local guide must ask the tourists what country theycome from and inquire of them about the names of their tour escort and their national guide, the name of the travel service in their own country and the name of the tour organizer travel service in China.(2)If the group has neither escort nor national guide, hemust inquire of the tourists their nationality, the name or code of the group, and the number of people and the main itinerary [aɪ'tɪnə,reri:]行程of the group.5. Try to make a welcome speech to a tourist group in the name of a local guide. The following points should be included: (10)(1) According the tourists a welcome for their visit to yourcity on behalf of 代表your travel service, the driver and yourself;(2) Introducing yourself and the travel service you work for;(3) Introducing the driver;(4) Expressing your willingness and desire to render提供good services to the tourists;(5) Wishing the tourists a pleasant stay in your city.A Local Guide’s Welcome Speech (For Reference)Good morning, Ladies and Gentlemen:Welcome to Guangzhou! My name is … Our driver’s name is … I work for China International Travel Service, Guangzhou Branch and we two have the pleasure of being your guides during your stay in Guangzhou (or we are very glad to be with you during your visit to our city). I expect that this is the first trip to Guangzhou for most of you. We’ll do our best to make your stay here enjoyable愉快, restful悠闲and comfortable, so please feel free to let us know whatever complaints you may have about our work or the hotel service, or whatever, so we can improve in good time. We look forward to your cooperation.6. What things should be mentioned when the local guide is telling the tourists the general conditions of his city (12) When giving the tourists a general idea of the city, the local guide should refer to such things as:(1)The city’s climate, population, administrative divisions,social life, cultural tradition, special products and its history.(2)In the meantime, he should take occasion适时to tell thetourists something about the city’s developments in economy and municipal construction 市建as well as the streets and important buildings along the way.7. How can the local guide keep in touch with the tourists after the group has checked in at the hotel (13)The local guide must write down all the room numbers of the group, especially those of the tour escort and the national guide. He should also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.8. What should the local guide do if the tour escort or thenational guide proposed提出to make a minor ['mainə]较小change or add a new item to the sightseeing program (14)(1) The local guide should report the matter to the travelservice leadership and try his best toarrange it if their proposal[prə'pəuzəl]n.提议is reasonable and feasible.['fi:zəbl]可行(2) If an extra charge must be made for the added item, hemust let them know in advance and must collect the money at the set price以规定价格.(3) If it is difficult or impossible to meet their demand, hemust give them a clear explanation and patiently persuade them to follow the original program.9. In what way should the local guide collect the consignedluggage of the group that has just arrived (8)(1) When the group has arrived, the local guide should helpthe tourists get their luggage together at a designated place 在指定地方and remind them to check and make sure that their bags are all in good condition.(2) Together with the tour escort and the national guide, heshould count to get the right number of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.(3) If something is missing or damaged, he should help theowner to approach 接近departments concerned to report and register the loss or claim compensation for the damaged.10. What should the local guide remind the tourists to dowhen they are going to leave the bus for sightseeing (19)On this occasion the local guide should advise the tourists to remember the model, color, number and special sign of the tour bus. He should also tell them where the bus will be parking and what time they will be leaving for the next destination.11. What are the main points that need the local guide’sattention in regard to 关于the travel certificates of thetour escort and other tourists (15)(1)Under normal conditions, the local guide should notkeep the travel certificates of the tourists. If he needs to use them, he must return them to the tourists as soon as he has finished using them.(2)On the day before the group leaves, the local guideshould check his own belongings to see if he has kepta ny of the group’s passports or other papers and, ifany, should hand them back personally to their owners without delay.(3)Some hotels request that the tour escort should leavehis passport at the reception department when the group checks in at the hotel. In this case, the local guide must remind the tour escort to take it back when the group checks out to leave the hotel.(4)When a foreign group is going to leave the country, thelocal guide should remind the tourists to check and make sure that they have their passports and Customs declaration forms报关单readily available for examinations by the Customs and immigration officers.(They must not pack them into their bags to be checked.)12. How can the tour guide ensure that the tourists will notget lost (22)To prevent the tourists from getting lost, the tour guide must do a good job of the following:(1)The local guide must request that the tourists shouldbear in mind 记住the names of the local travel service and the hotel and the number of the tour bus, that they must not wander too far away from the group while it’s moving on, and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.(2)During the sightseeing tour, the local guide should oftenannounce the itinerary of the day so as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble集合and the parking place of the tour bus.(3)The tour guide should stay together with the tourists allthe time and frequently count the number of people in the group.(4)The local guide, the national guide and the tour escortmust closely cooperate in their work. While the local guide leads the way for the group, the national guide and the tour escort should bring up the rear.后部断后(5)The local guide’s explanatory speeches 讲解must beinteresting enough to attract the tourists’ attention so that they would not wander away from the group.13. What should the local guide tell the tourists when thegroup is going to check in at the hotel (23)When the group is going to check in at the hotel, the local guide should tell the tourists where they can change their money, how to find the place for entertainment and the locations of the stores, public toilets and the Chinese and Western-food restaurants and so on. In addition, he should also make the tourists acquainted with熟悉matters deserving their attention while staying in the hotel.14. What should the local guide do before, during and aftermeals in order that meals for the group could be properly arranged(25)(1) Before meals, the local guide must check such thingsas place, time, number of diners and per capita pricefor the meals and particular requests of the tourists,and try to make sure that all these have been properlyarranged.(2) When the tourists are having their meals, the localguide should go, once or twice, around the dining-roomto answer questions of the tourists and to supervise theservice of the restaurant.(3) After meals, the local guide must settle the bills strictlyin accordance with the fixed per capita charge and theactual number of diners.15. What is the right way for the local guide to deal with therecreational [,rekri'eiʃənəl]休养,娱乐activity that is included or excluded in the group’s scheduled program(27)(1) If the activity is included in the group’s itinerary[aɪ't ɪnə,reri:,], the local guide is duty-bound to accompany the tourists to attend it and make them acquainted with the performance.(2) If it is not included in the group’s itinerary, forinstance, if the tourists ask to watch a theatrical[θi:'ætrɪkəl]戏剧performance at their own expense,the local guide can help them with such things asbuying admission tickets or hiring a taxi but usually hehas no occasion to keep them company.(3) When the group is staying in a large place of recreation,the local guide should advise the tourists againstseparating themselves from the group. He must alsokeep an eye on the movement of the tourists and thecondition of the surroundings so as to be prepared forany contingency. 意外事故16. What should the local guide do when the group is going toleave the hotel(29)(1) When the group is about to leave the hotel, the localguide must collect all the heavy bags of the tourists forconsignment if they have any. And, together with thetour escort, the national guide and the luggage man,he should check the number of pieces and thepacking condition包扎情况of the luggage at anappointed time.按商定好时间(2) Under normal conditions, he should go through 完成the check-out formalities退房手续before 12:00 noon.(3) Before the group leaves, he should remind the touriststo pay the hotel bills and return the keys to thereception desk in case they should forget. When thetourists are all seated坐下in the bus, he shouldcarefully count the number of people and remind thetourists to check and make sure that they havenothing left behind in the hotel.17. What should the local guide do when the sightseeing tourof the day is coming to an end and the tourists are allseated in the bus on the way back to the hotel(30)(1)On this occasion, the local guide should review thesightseeing tour of the day, tell the tourists more in detail about what they have seen and answer their questions, if they have any.(2)If the tour bus is not going the same way back to thehotel as it came out, the local guide should take occasion to acquaint the tourists with the sights passed by.(3)Before the tourists get off the bus, the local guide shouldannounce the program for the evening and for the next day, and tell them the time to leave and the place to meet.(4)On arriving at the hotel, the local guide should remindthe tourists to take all their belongings财物with them when they leave the bus.(5)When the bus is parked, the local guide should be thefirst to get off the bus and stand at the door to say good-bye to the tourists while watching them getting off the bus.18. What are the three “outposts〞that a tourist group hasto pass through before it enters a foreign country(31) The three “outposts〞refer to the check-posts of the three authority organs of the destination country, that is, the Customs, immigration and quarantine检疫check-posts stationed at the city of entry to the destination country. (This means that, before the group is allowed to enter the country, it must go through all the checking and examination formalities of the Customs, immigration and quarantine['kwɔ:rən,ti:n] authorities 检疫局of the destination country.)19. How long before departure time must tourist groupsarrive at the airport, train-station or pier so as to ensure that they will not lose the flight, train or ship？(33)In order that the tourist group will not risk losing the flight, train or ship, the tour guide must manage to ensure that his group will arrive at the airport, train station or pier at an earliest possible time. Specific requirements are具体要求是:(1)If the flight is an international flight or is destined for acoastal city沿海城市, the group must get to the airport 2 hours before departure time;(2)For domestic flight, 90 minutes before departure time;(3)For train and ship, one hour before departure time. 20. On what principle must the national guide insist whendiscussing the sightseeing program with the local guide(37)The nat ional guide’s duty is to ensure that the tour itinerary worked out by the tour organizer will be fully implemented 贯彻执行by the tour executor travel service.So, …(1)If the local guide suggests a change in the itinerary, thenational guide must insist that the order of visits to places of tourist interest can be changed but none of the items in the program can be omitted遗漏. When occasion requires, he should report the matter to the tour organizer travel service.(2)In case the local guide proposes to add an item withextra charge, the national guide must get the common consent [kən'sent] of the group before he agrees to the proposal.21. What is the national guide required to do whenever the group arrives at a destination city(40)Every time the group arrives at a destination city, the national guide is duty-bound …(1)To acquaint the local guide with things in the group soas to help him with his work;(2)To supervise the service of the local travel company and,if he thinks necessary, put forward提出some suggestions;(3)To take care of the tourists to guard against any possibleaccidents and to solve problems arising from accidents, if any;(4)To give advice to the tourists when they are shopping;(5)And, to make contacts with people concerned, especiallywith the travel service in the next destination city, so that the group may travel smoothly.22. What role does the national guide play in the group and what are his responsibilities(42)The national guide is the representative of the tour organizer travel service. He must join the group throughout journey and take part in all its activities. His duty is to make the whole trip of the group well connected between destination cities along the route of the journey, to supervise the service of the local travel companies to ensure that the set itinerary for the group will be carried into effect实现, and to coordinate使协调and harmonize ['hɑ:mə,naɪz](使)与谐, (使…与…)协调the relations between the tour escort, the local guide and the driver.23. In what ways must the national guide supervise theshopping arrangements for the group and how should he help the tourists to do shopping (44)(1) If the local guide has arranged too many times for thegroup to do shopping and if shopping has taken up占去too much of the time for sightseeing, the nationalguide must advise the local guide against thearrangements.(2) When the tourists are shopping, the national guideshould advise them to examine the price and quality ofthe articles they are thinking of buying so that theyshould not buy any inferior劣等goods or fakeproducts.(3)When some foreign tourists have bought somethingvaluable, especially antiques, the national guide should remind them to keep the receipts for Customs examination. For purchase of ready-prepared Chinese medicines中成药or Chinese medicinal materials中药材, he should tell them the relevant regulations of the Chinese Customs.24. What is the national guide required to do when the grouphas arrived in the hotel (45)(1) When the group has arrived in the hotel, the nationalguide must take an active积极part in the work ofchecking in at the hotel.(2) While the responsibility of assigning rooms 分房间tothe group members is usually undertaken担任by thetour escort, the national guide must keep a roominglist of the group. He should also exchange roomnumbers with the tour escort so that they may reacheach other in case of need.(3) When the tourists have got their room numbers, thenational guide should show them the way to theirrooms.(4) If the local guide is not staying in the hotel for the night,the national guide must take full responsibility of负全责taking care of the group.(5) In addition, the national guide should note down thetelephone number of the hotel reception酒店前台andmust inquire of the local guide about the way of gettingin touch with him in case of emergency紧急情况.25. What should the national guide do in order to supervisethe service of the local travel companies (48)(1) If the sightseeing program in a city is much the same asthose in the preceding [priˈsi:diŋ]cities, the nationalguide must suggest that the local guide should makesome changes.(2) He must frankly give his opinions to the local guide ifhe has any complaint about the service of the local tourcompany; for example, if the meals, hotel or tour busarranged by the local tour company do not come up到达to the agreed standards协议标准, if the local guidedeliberately成心地cancel an item on the sightseeingprogram in an attempt to 企图add another item forextra charge before he is authorized ['ɔ:θəraiz]vt.授权,批准to do so, or if shopping has taken up too much ofthe time for sightseeing.(3) If his efforts of talking to the local guide have no effect,he should refer the problem directly to the local travel service leadership or report the matter to the tour organizer if necessary.26．What should the national guide of a foreign tourist group do when the group is about to leave the country(49)(1) When a foreign tourist group’s trip to our country iscoming to an end and the group is going to leave thehotel for the airport or train station, the national guideshould remind the tourists to check and make surethat they have all their belongings with them and havetheir travel certificates within easy reach.(2) On the way to the airport or train station, he shouldearnestly ['ə:nist] ask the tourists for their commentsor complaints on the tour.(3) When the bus is arriving at the airport or train station,he should make a farewell speech to give thanks to thetourists for their cooperation and understanding andexpress his expectation期望for their return.27. Try to make a farewell speech to the tourists in the nameof a national guide. The followingpoints should be included in the speech: (50)(1)Reviewing the trip of the group and giving your thank sto the tourists for their cooperation.(2)Expressing your friendliness 友善to the tourists andyour reluctance勉强不愿意and regret to part with 分开them.(3)Inviting 要求suggestions and opinions from thetourists.(4)Offering apologies to the tourists if things on the tourwere not going smoothly or if the tourists are not satisfied with the service they have received.(5)Expressing your good wishes to the touristsA National Guide’s Farewell Speech (For Reference): Ladies and Gentlemen:Your visit to China is now coming to an end. In the last 10 days, you have climbed up on the Great Wall, which is one of the eight wonders of the world and was once said to be the only man-made object on earth man could see from the moon; you have visited the home of the Ming and Qing emperors - the Forbidden City in Beijing; you have reviewed the guards of honor of the Qin emperor in Xi’an, I mean the 6000 terracotta figures of soldiers and horses dating back 回溯至over 2000 years; you have feasted 宴请your eyes on the beautiful karst scenery in Guilin, and you have just tasted the best Chinese food in Guangzhou… Anyway, you have got an idea of how China looks like. But, China is a big country with a vast territory领土, 幅员of 9.6 million square kilometers, with a population of 1.3 billion and a recorded history of nearly 5000 years. A 10-day visit to China, as a Chinese idiom goes, is just like a hurriedjourney of dragonflies, skimming the surface of the water looking for food. Therefore, you should come again if you want to get a better understanding of the country. I look forward to seeing you again in China in the near future.However, I know it is time you went home and rejoined 团聚your family. On this occasion before your immediate departure, I should say I’ve got a very nice g roup of very nice people and it’s been my pleasure staying with you over the last 10 days. I understand that the tour is not a satisfaction to you all and our work leaves much to be desired, so any comments or complaints from you will be much appreciated.Friends, yours has been such a nice group that I hate to say good-bye to you and so I say “See you again!〞Take care everybody and I wish you a pleasant journey home!28. In what manner must tour guides behave before theexcessive 过度过分demands and critical remarks of the tourists (52)Before the excessive demands and critical remarks of the tourists, the tour guide must keep calm and behave reasonably and politely.(1)First, he should have the patience to listen to thetourists and must not interrupt them to assert 坚持、断言that their demands are unreasonable, or just find an excuse for refusal.(2)Second, he should keep smiling all the time and mustnot talk back to the tourists or become impatient the moment he hears something unpleasing to the ear.(3)Third, he should have the patience to explain to thetourists why it is impossible to satisfy their demands even if they are reasonable, and must not flatly断然refuse them simply by saying “No, it is impossible!〞29. What kind of relationship should be maintained between the tour guide and the tourists(55)(1) The tour guide must bear in mind that he is the hostand must behave as such. He should have the mannerof being hospitable好客, 殷勤, 热情友好,courteous['kə:tjəs]彬彬有礼; 客气and thoughtfultowards the guests.(2) But, the tour guide must not keep much too close arelation with the tourists. He should treat peopleequally and must not favor one and be prejudiced怀偏见against the other. He must never tell tales amongthe tourists, nor must he get involved in 参与thedisputes[dis'pju:t] 辩论; 争论between them.30. How are tour guides to assist foreign tourists to meet withpeople in China (57)When the foreign tourists in a group of a special tradea r e s c h e d u l e d t o m e e t w i t h t h e i r C h i n e s e Counterparts同行, the tour guide is duty-bound 义不容辞to act as 担当an interpreter. If another interpreter is appointed指定, he can just sit aside and listen quietly. In case the tourists want to meet with their friends or relatives in China, the tour guide can help them with arrangements, but usually he is not necessarily responsible for 负责interpretation.31. What must the local guide do before setting out to meetthe tourist group in order that the tour bus for the group may be properly arranged 〔2〕﹡In order to make sure that the tour bus for the group is properly arranged, the local guide must:(1)Call the tour bus company to inquire about 询问themodel and number of the bus and the name and telephone number of the driver, and then …(2)Get in touch with the driver to decide when and wherethey shall meet and, at the same time, tell the driver the itinerary[aɪ'tɪnə,reri:] and sight-seeing program of the group.32. What articles should the local guide get ready for conducting a tourist group 〔3〕Before setting out to meet the group, the local guide should get the following things ready for use in conducting the group: adequate ['ædikwit]adj.充分, 足够copies of tourist maps or brochures['brəuʃuə]n.小册子and admission tickets according to the number of people in the group, vouchers凭证、收据or cash for payments for meals or other expenses, tour plan of the group, tour guide’s identity cert ificate导游证, sign board and flag of his travel service and so on.33. What should the local guide do when the group is on theway to a tourist resort 〔18〕When the group is on the way to the tourist resort for sight-seeing, the local guide should …(1)Announce to the tourists the sight-seeing program of theday;(2)Take occasion to make the tourists acquainted with 熟悉the sights passed by; and ...(3)Give them a general description大致描述of the placethey are going to visit.34. What should the local guide tell the tourists when theyare gathering in front of the sketch map of the tourist resort 〔20〕(1) On this occasion, the local guide shouldillustrate['iləstreit]说明to the tourists the route oftheir procession行进, tell them how long they will stayand at what time and what place they shall meet toleave for the next destination.(2) In the meantime, he should make clear other mattersdeserving their attention while visiting the place. 35. What should the local guide tell the tourists when theyare having an elaborate 精心制作dinner of typical local dishes 〔26〕On this occasion, the local guide should try to make the tourists acquainted with the famous local dishes, their ingredients 配料, ways of preparation and serving, and the stories relating to them, if any.36. What is the right manner for the national guide to dealwith the conflicts between the tour escort 领队and the group members 〔38〕。

《青奥英语服务》课程考核试卷注意事项：系统随即抽题生成试卷后，用户必须在规定的时间内完成答题并交卷，交卷后系统会给出评分和错题的答案，此试卷提交后，系统短时间内不允许重新答题！一、判断题（每题2分共5题总计10分）1、 6. The brick of the city wall is not of the same standard. 错误，正确答案为：False正确错误2、 2. The main industries in Nanjing are petrochemical, automobile, electronic information, biological engineeringand pharmaceutical industry. 错误，正确答案为：True正确错误3、 4. The Cultural Scenic Spot Zone is the place where the YOG educational activities will take place. 错误，正确答案为：False正确错误4、 3. The Confucius Temple in Nanjing was originally constructed in the year of 1034 in the Song Dynasty. 错误，正确答案为：True正确错误5、8. The city wall was longest one in the world and the city enclosed by it remained the world’s largest until the 17th century.错误，正确答案为：True正确错误二、单选题（每题4分共10题总计40分）1、 6. Confucius was born in ( ) BC in Qufu, Shandong Province. 错误，正确答案为：AA.551B.510C.390D.6092、 9. On ( ), Dr. Sun Yat-sen was elected the provisional president of the Republic of China, and hisoffice and residence were set up in the West Garden. 错误，正确答案为：BA.February 1st, 1912B.January 1st, 1912C.January 1st, 1911D.December 1st, 19123、 5. The Nanjing 2014 Summer Youth Olympic Games (YOG), encompassing all ( ) sports, 错误，正确答案为：CA.25B.30C.26D.324、 10. More than ( ) people were employed on the project and many of them died before the wall was completed in1936.错误，正确答案为：BA.500, 000B.300, 000C.400, 000D.200, 0005、 1．Nanjing, meaning in Chinese, and along with Beijing, X i’an, Luoyang, is one of the four ancientcapitals in China. 错误，正确答案为：DA.southern dynastyB.southern PekingC.southern cityD.southern capital6、 3. Dr. Sun Yatsen was born in ( ) Guangdong Province and passed away in 1925 in Beijing. 错误，正确答案为：CA.1860B.1865C.1866D.18707、 2．We have done a great job on tree plantation. With ( ) of greenbelt coverage, Nanjing is well known as “Green City” in China. 错误，正确答案为：AA.40%B. 45%C.50%D. 60%8、 4. The most favored Nanjing local specialties are Cloud Brocade, Paper Cutting, and ( ) , etc. 错误，正确答案为：AA.Rain Flower TeaB. toy PandaC.planeD.fan9、 7. International Olympic Committee means ( ) in Chinese. 错误，正确答案为：BA.奥运会代表团B.国际奥委会C.组委会D.奥运村10、 8. The history of the Presidential Palace dates back to ( ) years ago, and the site was the mansion of Prince of Han during the Ming Dynasty. 错误，正确答案为：CA.800B.700C.600D.900二、多选题（每题5分共10题总计50分）1、 7. Ming Tomb has two discreet sections: ( ) . 错误，正确答案为：BCA.the gateB.One is the Sacred Way areaC.the main body of the mausoleum itself.D.the exit2、 9. 15 venues of the Nanjing YOG in 2014 will be made available with three distinct themedzones, which includes ( ) . 错误，正确答案为：ABCA.the Olympic Center ZoneB. the Cultural Scenic Spot ZoneC.the College Pavilion ZoneD.the Olympic Park3、 8. Confucius Temple was a place to worship Confucius, who is ( ). 错误，正确答案为：ADA.the great philosopherB.a famous scientistC.an artistcator of ancient China.4、 2. In 2001, the president of the International Olympic CommitteeJacques Rogge proposed the idea of holding the YOG. He said that themain purpose to hold the YOG is ( ) 错误，正确答案为：ABCA.not only for the game itselfB.but also for the education of the youth about thespirit of the OlympicsC.It is also aimed at providing experiences of participating in high-level sportsD.It is a carnival all over the world. competitions for more young people.5、 5. There are 48 institutes for high education, among which ( ) are the most famous ones.错误，正确答案为：ABA.Nanjing UniversityB.Southeast UniversityC. Fudan UniversityD.Renmin University6、 10. We hope YOG in 2014 can achieve the integration of ( ) 错误，正确答案为：ABA.the charm of oriental cultureB.modern Olympic philosophy.C.entertainmentD.fun7、 1．“YOG” is ( ) specially designed for the y outh from all over the world. Itis also a new international comprehensive sports gala for young people. 错误，正确答案为：ACA. an international sports programB.an interesting gameC.a new international comprehensive sports gala for young peopleD. a famous activity in the world8、 3. Two countries, which are ( ) and ( ) has ever held or will hold the Youth Olympic Games. 错误，正确答案为：CDAB. JapanC.ChinaD.Singapore9、 6. The 600-year-old Ming Tomb is ( ) 错误，正确答案为：ACA.the tomb for Zhu YuanzhangB.the only world cultural heritage in ChinaC.listed as World Cultural Heritage by the UNESCO.D.free to visit10、 4. Nanjing , the capital city of Jiangsu Province and ( ) . 错误，正确答案为：ABDA.the provincial political,B.economicC.entertainmentD.cultural center.。

外语导游模拟考试题及答案一、选择题（每题2分，共20分）1. 以下哪个国家不是欧洲国家？A. 法国B. 德国C. 印度D. 意大利2. 英语中“check-in”的意思是：A. 检查B. 登记入住C. 检查行李D. 检查身体3. 以下哪种语言属于罗曼语系？A. 英语B. 德语C. 法语D. 俄语4. 旅游者在酒店丢失了护照，应该首先联系：A. 酒店前台B. 当地警察局C. 旅行社D. 领事馆或大使馆5. 以下哪个不是旅游者常见的旅游保险类型？A. 旅行取消保险B. 行李丢失保险C. 航班延误保险D. 车辆损坏保险6. 英语中“itinerary”指的是：A. 行程B. 目的地C. 交通工具D. 住宿地点7. 以下哪个国家不是使用欧元作为货币？A. 法国B. 德国C. 美国D. 意大利8. 英语中“visa”通常指的是：A. 信用卡B. 签证C. 旅游指南D. 旅游路线9. 旅游者在外国遇到紧急情况，应该拨打哪个电话？A. 911B. 112C. 999D. 11010. 以下哪个是旅游者在旅行中可能需要的服务？A. 银行服务B. 洗衣服务C. 以上都是D. 以上都不是答案：1. C2. B3. C4. D5. D6. A7. C8. B9. B 10. C二、填空题（每题2分，共20分）11. 当旅游者需要帮助时，他们可以向_________寻求帮助。

12. 旅游者在旅行中应该随身携带_________以备不时之需。

13. 旅游者在预订酒店时，应该询问酒店是否提供_________服务。

14. 外语导游在介绍景点时，应该使用_________语言。

15. 旅游者在旅行中遇到文化差异时，应该_________。

16. 旅游者在外国购物时，应该了解当地的_________政策。

17. 旅游者在旅行中应该尊重当地的_________和习俗。

18. 外语导游在提供服务时，应该具备良好的_________能力。

导游英语试题及答案一、选择题（每题2分，共20分）1. What is the most common mode of transportation fortourists in a foreign country?A) WalkingB) BicyclingC) Public transportD) Private car答案：C2. Which of the following is NOT a typical tourist attraction?A) MuseumsB) Shopping mallsC) Historical sitesD) Airports答案：D3. What does the acronym "UNESCO" stand for?A) United Nations Educational, Scientific and Cultural OrganizationB) Universal Network for Education and ScienceC) United Nations Economic and Social CouncilD) United Nations Environmental and Scientific Committee答案：A4. What is the meaning of the phrase "check-in" in the context of hotel services?A) To confirm the reservationB) To pay the billC) To leave the hotelD) To book a room答案：A5. Which of the following is a common phrase used by a tour guide to describe a scenic spot?A) "Please keep your voices down."B) "Here we are, ladies and gentlemen."C) "Please do not take any photos."D) "This way to the restroom."答案：B6. What is the term used for a person who speaks more than one language fluently?A) TranslatorB) InterpreterC) PolyglotD) Linguist答案：C7. What does "visa" refer to?A) A type of travel insuranceB) An official document that allows entry into a countryC) A type of credit cardD) A form of identification答案：B8. What is the term for a person who is responsible for guiding tourists around a city or site?A) TouristB) TravelerC) GuideD) Navigator答案：C9. Which of the following is NOT a typical activity for a tour group?A) Visiting a local marketB) Attending a business meetingC) Taking a city tourD) Dining at a local restaurant答案：B10. What is the meaning of "customs" in the context of international travel?A) The local culture and traditionsB) The process of declaring goods at the borderC) The local cuisineD) The local weather答案：B二、填空题（每空1分，共10分）11. When a tourist is leaving a country, they typically go through the ______ process at the airport.答案：customs12. The phrase "hop on-hop off" is commonly associated with ______ tours.答案：bus13. A tour guide should always be aware of the ______ needs of their group members.答案：special14. The term "itinerary" refers to the ______ of a trip.答案：schedule15. A "layover" is a period of time spent waiting between two flights, typically in an ______.答案：airport16. When a tour guide is explaining the history of a place, they might use the phrase "________" to indicate the end of the story.答案：That concludes our visit17. Tourists are often advised to keep their belongings secure and to be aware of ________.答案：pickpockets18. The phrase "________" is used to encourage tourists to ask questions.答案：Any questions so far?19. A "day trip" is a short journey that usually takes place within a ________.答案：day20. When a tour guide is explaining the rules of a tour, they might say "________" to ensure everyone understands.答案：Please pay attention三、简答题（每题5分，共20分）21. What are the primary responsibilities of a tour guide?答案：A tour guide's primary responsibilities include ensuring the safety and comfort of the group, providing information about the sites visited, answering questions, and managing the group's itinerary.22. What should a tour guide do if a tourist gets lost duringa tour?答案：If a tourist gets lost during a tour, the guide should immediately stop the group, contact the lost touristif possible, and arrange for a search or return to the last known location to find the tourist.23. How can a tour guide make a tour more engaging for tourists?答案：A tour guide can make a tour more engaging by using storytelling techniques, incorporating interactive elementssuch as quizzes or games, and encouraging tourists to ask questions and share their own experiences.24. What are some common challenges faced。

2025年江苏省导游面试问答题库及答案（共50题）1.导游版务有界些原则？答：满足游客合理需要；维护游客合法权益，注重经济和社会效益2.除了政治属性外，世界各国的导游服务还有界些共同属性？答：社会性、文化性、服务性、经济性、涉外性3.全陪的主要职责是什么？答：实施旅游接待计划，联络工作，组织协调工作；维护安全、处理问题，宣传、调研。

4.地陪的主要职责是什么？答：安播旅游活动；做好接待工作：导游讲解；维护安全，处理问题5.导游员应遵守什么样的行为规范？答：严守国家和企业的机密，注意内外有别；严格遵守请示报告制度；遵纪守法6.地陪接待工作的朦务准备包括舞几个方面？答：业务（服务）准备；语言和知识准备；物质准备；形象准备；心理准备7.欢迎词一般包括为些内容？答：代表所在旅行社、本人和司机欢迎旅游者到本地观光游览：介绍本人和司机的姓名及所属旅行社：表示努力为旅游者提供服务的诚挚愿望和希望得到合作的意愿；预祝大家旅游愉快颐利。

8.欢送词一般包括哪些内容？答：回顾旅游者在本地的旅游活动；对领队、全陪和旅游者的合作表示感激；表达友谊和惜别之情；诚恳地征求旅游者对接待工作的意见和建议；对服务的不足之处表示歉意；表达美好祝愿，欢迎再度光临。

9.地陪在旅游团抵达前应做好舞些腰务安排？答：确认旅游团所乘交通工具抵达的准确时间，与旅游车司机联系；与行李员联系；再次确认旅游团抵达的准确时间；持接站牌迎候旅游团。

10.地陪在旅游团抵达后的服务一般有舞些？答：认找旅游团，认真核实人数；集中清点行李，集合登车。

11.旅涔团抵达饭店后，地陪应做好舞些人店及务工作？12.游览前的导游讲解应注怠彝些问题？13.地陪应如何向旅游者提供购物及务？14.在店外餐馆用餐时，地陪应注意哪些问题？15.对待计划内的文娱活动，地陪应如何提供导游服务？答：地陪应陪同前往，并向旅游者简单介绍节目内容和特点。

入场时，应引导旅游者入座，介绍有关演出设施和位置，解答旅游者的问题。

英文导游考试试题英文导游考试试题在旅游业的快速发展中，英文导游的需求越来越大。

为了保证导游的专业素质和服务水平，许多国家都设立了英文导游考试。

本文将就英文导游考试试题展开讨论，以便更好地了解这一行业的要求和挑战。

一、听力理解听力理解是英文导游考试中的重要环节。

考生需要通过听取录音，理解并回答相关问题。

试题内容通常涉及景点介绍、旅游线路、历史文化等。

以下是一道听力理解题的示例：录音内容：Welcome to our city tour. Our first stop is the famous historical site, the Great Wall. The Great Wall is a symbol of China's ancient civilization and its grandeur is breathtaking. It stretches over 21,000 kilometers and was built to protect China from invasions. Now, let's move on to our second stop, the Forbidden City.问题：What is the Great Wall?参考答案：The Great Wall is a symbol of China's ancient civilization and wasbuilt to protect China from invasions.二、口语表达口语表达是英文导游考试中另一个重要的方面。

考生需要能够流利地介绍景点、讲解历史文化，并回答游客的问题。

以下是一道口语表达题的示例：题目：请你向游客介绍北京故宫。

参考答案：Welcome to the Forbidden City, also known as the Palace Museum.It was the imperial palace during the Ming and Qing dynasties and served as the residence for emperors and their households. The Forbidden City is the largest palace complex in the world and is renowned for its exquisite architecture and cultural relics. Now, let's explore this magnificent historical site together.三、写作能力写作能力在英文导游考试中也占有一定的比重。

英语导游证考试试题第三部分现场导游考试知识题I. Questions and Answers on Tourism of China1. Chronically, what are the dynasties in Chinese history?（中国历史上的朝代有哪些）They are: Xia 夏Dynasty, Shang 商Dynasty, Zhou周Dynasty, Qin 秦Dynasty, Han汉Dynasty, Three Kingdom 三国, Eastern and Western Jin Dynasties, Sui Dynasty隋, Tang Dynasty唐, Song 宋Dynasty, Yuan元Dynasty, Ming Dynasty明and Qing Dynasty.清。

2. Please name five famous mountains in China. （列举中国的五大名山）They are: Mt. Taishan 泰山in Taian City, Shandong Province; Mt. Huashan 华山in Huayin County, Shaanxi Province; Mt. Henshan衡山in Henshan County, Hunan Province; Mt. Henshan 恒山in Hunyuan County, Shanxi Province and lastly Mt. Songshan 嵩山in Dengfeng County, Henan Province.3“五梁液是那五种粮食酿制的白酒？它属于什么香型的白酒？高粱，玉米，大米。

小麦。

糯米，属于浓香型Which five crops made up of the wuliangye? And which style it belongs to?The wuliangye made up of kaoliang, corn, rice, wheat and sticky rice. And it belongs to heavy fragrance4中国四大名著有那两部与四川旅游资源有关？一是《三国演义》，另一部是《西游记》Which two of the four famous books in china have relationship with the tour resource of Sichuan？One is the story of three kingdoms, the other is the note of tour in eastern5“泸顺起义”发生在哪个地方？组织者是谁？Where is the revolt of Lushun happened? And who was the leader ?It`s happened to luzhou 泸州and nanchong 南充in Sichuan ,the leader is liubocheng刘伯承6张大千的画作以什么题材为其代表作？一般人们都认为“仕女”是张大千最具代表性的题材What is the subject of zhangdaqian`s presentation?Generally, people think that the most representative subject of zhangdaqian is the women who always stay in palace 7which the famous four ancient cities are?（著名的四大古城是哪些）The lijiang丽江inYunnan province, pingyao平遥in shanxi province, shexian歙县in anhui province, and langzhong 阆中in Sichuan province.8. the main gate of wuhou temple carved mingliangqiangu, what`s the special meaning of ming?It symbolizes that liubei is a wise empire, because liubei invite kongming to out of his home three times9. Please list 3 to 5 literary personages of Sichuan.Guomoruo , Zhanlan, Wuyuzhang, Bajin.10 what is shanhaijing 山海经and when it is completed?It`s the earliest collection of folk and legend in china, and it had been completed in the period of Zhou to Qing.11 what`s the fore-name of the setting water festival in dujiangyan都江堰, and which custom has relationship with it?It`s called qingmingfangshui 清明放水festival in earliest time ,during the festival, it will be held in the erwang temple fair ,and come being to the custom of driving water12. How many stages can Han dynasty be divided into? (汉朝分为哪两个部分)Han dynasty can be divided into two parts , they are Western and Eastern Han dynasty.13. In the period of the three kingdoms, who was the leader in each kingdom? In Shu蜀,there were “wu hu shangjiang”五虎上将(five tiger-generals),who were they?1) The three leaders are Caocao 曹操of Wei dynasty, Sunquan 孙权of Wu dynasty and Liubei刘备of shu dynasty.2) They are Guanyu关羽, Zhangfei张飞, Zhaoyun赵云,Machao马超and Huangzhong.黄忠14. There are a lot of famous couplets in Sichuan, please list any two couplets.In Wuhou temple, there is a “gongxin ”couplet; in Dufu thatched cottage, there is a couplet called “ren ri dui” 人日对15．who is the founder of Taoism? Where did he found it in Sichuan?It was “san zhang”三张who founded Taoism in mountain Heming 鹤鸣山and Qingcheng青城山.“Sanzhang”are three generations, they are Zhangling张陵,Zhangheng 张衡and Zhanglu.张鲁16 .W hose tomb was called “Yong L ing”永陵in Chengdu? And whose tomb was “Hui L ing”惠陵?In the period of ten kingdoms and five dynasties 五代十国,the kings of for mer shu regime built “yonglin”, Liubei, the emperor of shu. His graveyard was called “huiling”.17. When did the lantern show start? And how many nights did it keep?成都灯会始于何时？最初的灯会是几夜？The lantern show started in Tang Dynasty, it kept only one night.18. Was “Chonglige” the symbol building in Chengdu?When and where did the name come from? And what’s the nickname?:崇丽阁是成都的标志性建筑吗？名称源于何时何人？别名？Chengdu is a plain, at that time; certainly it was the symbol building in Chengdu. Its nickname is “Wangjiang T ower Park”.19. Is “Shuijing Fang” a well? Why?b:水井坊是水井吗？为甚庅？No, it was not a well, it was just a place which was used to store the wine in Ming Dynasty, and its name came from a well with clear water beside it.20.When did the Hakka in Luodai enter into Sichuan?洛带客家人何时入川？The immigrants entered into Sichuan during the region of Emperor Kangxi and Qianlong.21: When did the “city of Brocade” come from ?锦城开始于什么时候？It started in the period of Western Han Dynasty.22: How did the “city of hibiscus” come?蓉城名称的由来？In the period of five dynasties and ten states, the society is peaceful, the king of shu encouraged people to plant the hibiscus, then the city is encircled by the trees and flowers, so some people called it “city of hibiscus”23.秦城是成都的别称吗？为甚庅？Does the city of Qin is the nicknames of Chengdu? Why?Yes, it is one of the nicknames of Chengdu. The builder followed the type of Xianyang咸阳to build it.24..成都有多少条街道？街名有几大特色？（How many avenues in Chengdu? And what’s the characteristic of the name?）Chengdu has about 2000 avenues, the first is culture celebrities: like Zhuangyuan street状元街; second, government offices: Duyuan street督院街; third one is the sot of the direction: like northwest street and so on; the forth one is the sort of the plants: like locust tree street and many examples.25:驷马桥跟成都哪位名人有关系？（Who has the relation with the Si ma Bridge in Chengdu?）The famous person si ma xiang ru 司马相如returned to chengdu and the first bridge that he crossed is the Sima Bridge.26东城根这个名称该作何解释？（How to explain the words “the foot of the eastern wall”?）It was a city wall in early time; it was the boundary of the Han 汉city and Man 满city. And it was just the foot of the eastern wall.27．成都第一条公路是今天的哪条路？修于何时？(Which highway is the first road in Chengdu today? And when was it built?)The first road is Chengguan road, and it was built in 1923.28..成都为甚庅有大石文化的印记？（Why chengdu has the imprint of the tagal culture?）Chengdu is a plain, and from the ancient time, the people in chengdu had the custom of worshiping the tagal. So the rich people and the governors collected the tagal to show their position. And some place names in chengdu also can indicate the tagal cultural, like wukuaishi, shirenba, shishunjie and so on.29.成都在历史上有几次治水？分别是谁？（How many times of water control in the history of chengdu? And who were they?）There were 5 times. The first was the emperor cong丛, second is libing李冰, third one is wenwo文翁, forth one is Gaopian高骈, and the fifth is the regulation project of Funan river from1993.府南河30..:巴金的代表作叫什么？故事发生地在今成都什么地方？在哪个地方还专门有纪念性建筑？（What’s the representative works of the famous writer Ba jin ? And where did the story happen? ）The representative works are , ,. And the story was happened in the western of chengdu.It means the five ferries in xinjin county today and that were built in Tang dynasty.31. 盐道街和盐道口都是卖盐的吗？为甚庅？（Does yandao street and yandao kou sell salt? Why?）Yanshikou is the special market to sell salt, and the yandao street is just the office of the governor.32.扬一益二是什么意思？（what does “yang yi yi er” mean? And why ?）Yang means yangzhou, and yi means chengdu. It means chengdu as a back-land had become the second market in Tang Dynasty.33:通贯四川的高速公路有几条？总长多少？（How many expressways through Sichuan? And how long?）There are 7 roads crossing chengdu , and it’s about 1600km s.34；府南河分别从那两个方向流入成都？在何处汇合？（Which two directions do the funan river flow into chengdu? And where do they confluence together?）The fuhe river is from the northeast and south river is from southwest, they confluence in the Hejiang Pavilion.35.文翁对成都有哪方面的贡献?(What’s contribution did wenweng made to chengdu?)One is water control, another is commence education, and it created the first local official education in Chinese history.36:成都的“督院街’和“总府路”是那个朝代的官衙？The “Duyuan Street” is in Qing Dynasty, and “zongfu ro ad“is in Ming Dynasty37：杨升庵住过状元街吗？状元街的名称因何而来？No, he didn’t live there; The “Zhuangyuan Street” in chengdu is a place where Luochengxiang lived during the period of Emperor of Guangxu.38:唐僧在成都出的家吗？在哪个寺？Yes, he entered into religion in chengdu ,and in Daci 大慈寺temple.39：金沙遗址距今多少年？有哪些出土文物？有什么重要意义？The Jinsha Ruins was found in 3000 years ago, plenty of ivories, pottery, jade ware and some other cultural relics, it pushed the research of the history of chengdu advanced 1000 years, and provides the evidence that it can prove the existence of the civilization of shu.40.武侯祠中的“三绝碑”是哪三绝？（诸葛亮智绝，裴度文绝，柳公绰书绝）What are the “T ablets of three consummations” in the Wuhou Temple?There are two kinds of Tablets, both old and new, the old tablet refers to the superb wisdom of Zhuge liang,诸葛亮the essay of Peidu裴度and the calligraphy of Liu gongchuo柳公绰41. “蜀犬吠日”有什么含义？（四川地区出生的小狗突然见到太阳时的惊慌失措，借指四川盆地晴多雨少，阴云欠布，也喻指少见多怪。

盛年不重来，一日难再晨。

及时宜自勉，岁月不待人。

长沙商贸旅游职业技术学院技能竞赛2014年导游大赛英语口试问答题库（本英语口语问答试题以及即兴英语演讲各十大题，均由赛前抽签决定任选一题回答，中英文题目可提前公示给参赛选手，但标准答案保留。

）一、口语问答题库1、把客人从机场接到后送往酒店的途中，请你致辞欢迎他们，内容应包括介绍自己、司机及下榻的酒店。

范文：欢迎大家来到长沙。

请允许我作自我介绍，我是你们的全程陪同，我叫XX。

我来自中国国际旅行社。

前面开车的是王师傅，他有多年的驾驶经验。

现在我们要去的是即将下榻的酒店——华天大酒店。

希望你们在长沙能玩的愉快。

1、 Please make the Welcome Speech to the tourists on theway from the airport to the hotel. The contents include the introduction of yourself , the driver and the hotel .Model : Ladies and gentlemen, welcome to Changsha of Chi na . First , please give me a change to introduce myself . I am the national guide .My name is … I come from the China International Tour Agency .The driver serve forus is Mr. Wang , he is a man of rich experiences of driv ing .Now we are going to the hotel named ____Huatian Hotel .I hope you will have a good time in Changsha .2、旅游者在不影响团体旅游计划的前提下要求自由活动时，地陪应做好哪些工作。

英语导游考试模拟试题答案一、选择题（每题1分，共10分）1. What is the most common language used for international communication?A. ChineseB. EnglishC. SpanishD. French答案：B2. Which of the following is not a famous tourist attraction in the UK?A. The Tower of LondonB. The Great Wall of ChinaC. Big BenD. Buckingham Palace答案：B3. What is the best way to greet a tourist in a friendly manner?A. Ignoring themB. Shaking handsC. Yelling at themD. Smiling and saying hello答案：D4. What is the currency used in the United States?A. EuroB. Pound SterlingC. US DollarD. Australian Dollar答案：C5. Which of the following is not a typical tourist activity?A. SightseeingB. ShoppingC. SleepingD. Dining答案：C6. What is the most important quality of a tour guide?A. PunctualityB. Knowledge of the languageC. Good memoryD. Being able to tell jokes答案：A7. What should a tour guide do if a tourist is lost?A. Leave them behindB. Help them find their wayC. Ignore the situationD. Scold them for being careless答案：B8. What is the capital city of Australia?A. SydneyB. CanberraC. MelbourneD. Brisbane答案：B9. In which country is the Eiffel Tower located?A. ItalyB. FranceC. GermanyD. Spain答案：B10. What is the best way to handle a tourist's complaint?A. Arguing with themB. Listening and finding a solutionC. Ignoring the complaintD. Blaming the tourist答案：B二、填空题（每题1分，共10分）11. The official language of the United Nations is _______. 答案：English12. The famous "Statue of Liberty" is located in _______.答案：New York13. The largest country in the world by land area is _______. 答案：Russia14. The famous "Mona Lisa" painting is housed in the _______. 答案：Louvre Museum15. The Great Barrier Reef is located in _______.答案：Australia16. The currency used in Japan is _______.答案：Yen17. The famous "Taj Mahal" is located in _______.答案：India18. The capital city of France is _______.答案：Paris19. The famous "Cologne Cathedral" is located in _______.答案：Germany20. The currency used in Canada is _______.答案：Canadian Dollar三、简答题（每题5分，共20分）21. What are the basic responsibilities of a tour guide?答案：A tour guide's basic responsibilities include ensuring the safety and comfort of tourists, providing accurate and interesting information about the places visited, handling any issues that may arise during the tour, and being punctual and professional at all times.22. How can a tour guide enhance their communication skills with tourists?答案：A tour guide can enhance their communication skills by actively listening to tourists, being empathetic, using clear and simple language, adapting their communication style to different cultural backgrounds, and continuously learning and practicing new communication techniques.23. What are some tips for a tour guide to manage a group effectively?答案：Some tips for a tour guide to manage a groupeffectively include setting clear expectations, being organized and prepared, using engaging storytelling techniques, maintaining a positive attitude, and being flexible and adaptable to changing situations.24. Describe the importance of cultural sensitivity for a tour guide.答案：Cultural sensitivity is crucial for a tour guide as it helps in building rapport with tourists from diverse backgrounds, avoiding misunderstandings and conflicts, and providing a more enriching and respectful travel experience.四、论述题（每题15分，共30分）25. Discuss the role of technology in modern tourism and its impact on the role of a tour guide.答案：Technology plays a significant role in modern tourism, offering tools for tour guides to enhance their services. It enables guides to access vast amounts of information, communicate more efficiently, and provide multimedia presentations. However, it also impacts their role by requiring them to stay updated with technological advancements and adapt to new ways of engaging with tourists, such as through social media and mobile apps.26. Elaborate on the ethical considerations a tour guide should keep in mind while conducting tours.答案：A tour guide should be aware of ethical considerationssuch as respecting local cultures and traditions, promoting sustainable tourism practices, avoiding exploitation of local communities, and ensuring the environmental impact of tourism is minimized. They should also be honest。

2021年江苏省职业院校技能大赛导游服务赛项导游英语口语测试题库（40题）Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith at the airport. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Identify your group.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2Perform as the tour guide to get a last-minute notice of “change of plan” which require you to rush to t he train station to meet a tour group. The party have been waiting for 3 hours and missed the local opera show. When you get there, they are full of grumbles. Please make a dialogue to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons.C. Solutions.Dialogue 3Suppose you are a tour guide, after identifying your group, you find one of the guests having one piece of luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask for the details about the luggage: size, color, material etc.C. Try to contact the concerned department of the airport through your phone and tell the tourist about the result.Dialogue 4The tourists are interested in Chinese knots and want to buy some as souvenir. You are the tour guide and answer relevant questions about Chinese knots. Your dialogue will include the following points:A. Tell history of Chinese knots to the tourists.B. Tell them what material and where Chinese knots are normally used.C. Introduce the significance of Chinese knots.Dialogue 5Suppose you are a tour leader. You call Spring Hotel to change your reservation for you r tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist your changing requirements for the reservation.C. Show your thanks.Dialogue 6As a local guide of Nanjing, you are taking Tom, an individual guest from the airport to the hotel. Now he is talking with youwhen the coach is about to start. Your dialogue will include the following points:A. Introduce yourself and the coach to him on the way to the hotel.B. Answer questions about the itinerary asked by the guests.C. General introduction to the hotel.Dialogue 7As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about and explain to him.C. Offer the possible solutions as well as the compensations.Dialogue 8As a local guide, you are taking the tourists to the Jade Buddha Temple. The guests are interested in the temple. Your dialogue will include the following points:A. Tell the history of the temple to the tourists.B. Clarify the significance of the statues.B. Introduce the buildings of the temple.Dialogue 9Act as the tour guide to call the housekeeping department of Beijing Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A. Tell the housekeeping who you are and you would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.B. Ask the hotel to prepare a small cake and some roses while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.C. Tell the housekeeping the relevant expense will be covered by the travel agency.Dialogue 10A tourist, Mr. Smith, in your group wants to move to another room because he first finds the room untidy and then noisy all the time. Act as the tour leader and help the tourist deal with it. Your dialogue will include the following points:A. Ask the tourist how untidy the room is and where the noise is from.B. Tell the tourist how you will help him and the result.C. Check the new room together with the tourist.Dialogue 11Perform as a local guide. You receive a call from your group member, Mr. Smith. He tells you that he gets wrong delivery of laundry and he needs them for the meeting tomorrow morning. Your dialogue will include the following points:A. Ask Mr. Smith to describe his laundry.B. Tell Mr. Smith the result after you call the laundry attendant.C. Make sure when he wants his laundry back.D. Clarify the charge.Perform as a local guide in Jingdezhen and introduce Chinese porcelain to the tourists. Your dialogue will include the following points:A. Tell the tourists the origin of Chinese porcelain.B. Introduce some famous porcelain kilns in China.C. Name some typical types of Jingdezhen Porcelain.D. Recommend some souvenir to them.Dialogue 13Act as a local guide. You receive a call from a tourist who gets a serious headache and a sore throat after registration. You rush to his room and make a dialogue with him with the following points:A. Inquire about the symptom.B. Help him to get some medicine at the clinic in the hotel.C. Tell him to pay the medical expenses himself.D. Persuade him to stay in the hotel, and arrange the meal for him.Dialogue 14Your group is going to the seashore tomorrow and Mrs. Smith, one of your tourists, wants to leave her diamond necklace in the hotel just in case and keeps it safe. Act as a tour leader and have a dialogue with her. Your dialogue will include the following points:A. Listen carefully to her request.B. Suggest her keeping the necklace in the safe.C. Tell her how to use the safe.A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points:A. Tell them you need to check whether the hotel offers room service or not.B. After making sure the possibility, tell them how to order room service.C. Clarify that they should pay by themselves.Dialogue 16One tourist is interested in Beijing Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the significance and main features of Beijing Opera.B. Introduce the main character roles in Beijing Opera.C. Clarify the details of ticket for the performance.Dialogue 17A tourist, Mr. Smith, in room 203 wants to reserve a meeting room for his company and asks for your help. Act as a local guide to make a dialogue with him including the following points:A. Confirm the details of capacity, time, set-up with Mr. Smith.B. Ask him what facilities he needs.C. Clarify the charge of the meeting room and service.Suppose you are a tour leader. You check out for your tour group in the front office at 7:00 am. You ask whether the hotel could take care of the 20 pieces of luggage of your tour group and you will come back to take them at about 4:00 pm. Your dialogue will include the following points:A. Identify yourself.B. Check out for your tour group.C. Deposit the 20 pieces of luggage.D. Come back to the hotel at 4:00 pm.Dialogue 19As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 20As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the art of traditional Chinese gardens.B. Introduce the characteristics of Suzhou Gardens.C. Name some typical gardens in Suzhou.Dialogue 21As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.Dialogue 22A tourist lost his passport, and the group is going to travel by plane in the afternoon to the next destination. Perform as the tour guide to make a dialogue. Your dialogue will include the following points:A. Listen carefully for his requirement.B. Solutions.Dialogue 23Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell these tourists that they should pay for the performance by themselves.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue 24As a local guide, you are on the way to visit Fujian Tulou with the tourists. They seem to be quite interested in the buildings. Make a dialogue with the tourists. Your dialogue will include the following points:A. Introduce the characteristics of Fujian Tulou.B. Introduce some representative Tulou buildings in Fujian.C. Answer some questions asked by the tourists.Dialogue 25Suppose you are the tour guide. Two foreign tourists tell you that they get in touch with their long-lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Figure out the identities of the guests’ friends.B. Tell them that you’ll have to get the permission of the tour leader and other tourists first.C. Tell them to get their friends’ ID Cards and travel fe e ready.Dialogue 26Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary andis going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue 27A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 28A tour group is approaching the foot of Mount Huangshan. As the tour guide, you are introducing Mount Huangshan to them. Your dialogue will include the following points:A. Give a brief introduction of the significance of Mount Huangshan to the tourists.B. Elaborate the four wonders of Mount Huangshan.C. Give safe precautions to the tourists.Dialogue 29A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue including the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation.C. Tell them not to hand out any religious publicity and preach.D. Tell them to get back to the hotel by noon.Dialogue 30A local guide is checking out for the ten double rooms of the tour group in the front office, but the cashier makes a mistake. Perform as the local guide to make a dialogue with the cashier. Your dialogue will include the following points:A. Identify yourself and check out for your group.B. Clarify the details of the bill.C. Tell the cashier that the group has stayed in the hotel for 4 days instead of 5 days.Dialogue 31Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue 32As a local guide, you are on the way to the Forbidden City. The tourists want to know more about it. Make a dialogue with them. Your dialogue will include the following points:A. Introduce the significance of the Forbidden City.B. Elaborate the features of the layout.C. Introduce the main scenic spots in the Forbidden City.D. Give safe precautions.Dialogue 33It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr. Wang, the local guide, that they are Buddhist vegetarians and ask Mr. Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 34Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense themselves.Dialogue 35The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 36Suppose you are the tour guide in Guilin. After picking up your group from the airport, you are now on the coach. The tourists want to know more about Guilin. Your dialogue will include the following points:A. Welcome the guests and give a brief introduction of Guilin.B. Introduce some famous scenic areas in Guilin.C. Describe the scenery of Lijiang River in different weather.Dialogue 37Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques”. You go forward and have a conversation with the guest. Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue 38As a tour leader, you are on the flight to Paris with your group. One of your tourists is not feeling well. You turn on the seat light for help from the cabin attendant. Your dialogue will include the following points:A. Tell the cabin attendant that the tourist seems airsick.B. Ask if the tourists could stretch out on those empty seats.C. Ask for a pillow, a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue 39A tour guide is bidding farewell to a tour group. Before checking out, there are a lot of things to attend to. Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.Dialogue 40A tour group is on the way to Wudang Mountain and you are the local guide, giving an introduction to the tourists. Your dialogue will include the following points:A. Tell them the basic information about Wudang Mountain.B. Introduce the ancient architectural complex to the tourists.C. Introduce Taijiquan and Zhang Sanfeng to them.。

1.What are the main characteristics of mass tourism in the period of tour guide service?The tour guide occupation liberalization ；The tour guide service commercialization；The tour guide service standardization。

2.Which three changes has the emergence and development of tour guide service undergo?From a single guide to the multiple function service；From the non-professional to professional；From free to standardization。

3.What do the scope of tour guide service mainly includes？Tour guide service；Life service；Security service；Consulting service。

4. What is the principle of tour guide service?Safety first；Tourism is supreme；Protect the legitimate rights and interests of tourists；Equal courtesy；Equal courtesy。

5. What are the properties of tour guide service？Economy；Service；Culture；Social；Foreign publicity。

6. What are the characteristics of tour guide service？Strong independence；Combination of brain height；The complex；Cross culture；Close contact with the service object。