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《餐饮服务英语》 Module 13.Service of Buffet

《餐饮服务英语》 Module 13.Service of Buffet
-I’m going to get some more oysters. You want anything?
-What can I get you?
-What do you want on it?
-You want it with everything?
-Please pay at the register.
Guest: When dose it open? / When dose it close?
Staff: Our buffet business time is from 18:00—21:30.If you want have buffet now, We will delay the closing for while. Our buffet will be open half an hour. Would you mind to wait for a moment?
-Mmm, that looks good. Where’d you get it?
-You should try the roast beef.
-It’s over there next to the salad bar.
-Could you get me some more coffee while you’re up? Thank!
-SOFT DRINKS ARE INCLUDED IN THE PRICE, BUT BOTTLED DRINKS ARE EXTRA.
-Please take what you want to eat.
-What are you doing eating potato salad? That’s such a waste!

《餐饮服务英语一》课件

《餐饮服务英语一》课件
It encompasses both written and spoken English, including menu, correspondence, and in person communication with customers
English is the international language of catering and hospitality, making it essential for professionals in the industry to have expertise in English to communicate with customers from different parts of the world
Would you like to split the check? (Do you want to bill separately?)
04
English situational dialogue on catering services
Hale Waihona Puke Collecting payment from the customer
Waiter/Waitress
A place where customers can wash their hands and use the toilet
Restroom
A person responsible for taking payment from customers
Cashier
Reservation
Handling any complaints or issues that may arise
Offering a receipt or invoice to the customer for their payment

餐饮英语词汇_西餐服务用语

餐饮英语词汇_西餐服务用语

点击朗诵外语-需要启用宏后才能使用朗诵功能启用方法：先启用编辑，然后启用宏内容。

2003版启用方法如下：工具→宏→安全性→低或中→重启文档→启用宏）不会启用宏？点击查看帮助！一、服务用语一 、预定Always confrim facts---the number of persons,the time ,the date ,special requirement ect.Good morning /afternoon/evening .(The name of theyour name)May I help you ?早上 下午、晚上 好 自报餐厅名 我能为您做些什么 How many persons are there in your party ,sir/madam?请问共有多少人用餐 先生/女士How many guests are coming?请问共有多少人用餐What time would you like to arrive?请问你们几点钟到May I have your name ,please?请问您的姓名Could you spell that for me ,please ?请您拼读一下您的姓名好吗May I take your telephone number, please ?可以留下您的电话号码吗Is there anything special you would like us toprepare,sir/madam?请问您有什么特殊要求需要我们做准备的 先生/女士 I am afraid that we only can guarantee the table before 8:00 in theevening .恐怕我们餐厅只能为您留桌到晚上8 00I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。

餐饮服务英语(从迎宾到送客)

餐饮服务英语(从迎宾到送客)

餐饮英语中餐厅英语预定1、Good morning/afternoon/evening.(The name of the restaurant and your name )MayI help you?h早上/下午/晚上好，某某餐厅，我能为您做些什么？2、How many guests are coming?请问共有多少人用餐？3、How many persons are there in your party,sir/madam?请问共有多少人用餐，先生/女士?4、What time would you like to arrive?请问你们几点种到？5、May I have your name,please?请问贵姓？6、Could you spell your name for me,please?请您拼读一下您的姓名好吗？7、I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。

8、May I take your telephone number,please?可以留下您的电话号码吗？9、Is there anything special you would like us to prepare?请问您有什么特殊要求需要我们做准备的?10、I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上20：00。

迎宾10、Good morning/afternoon/evening.Welcom to our restaurant.早上（中午、晚上）好，欢迎光临。

11、May I help you ,sir/madam?我能为您做什么？先生/女士?12、Do you have a reservation ,sir/madam?请问您有预定吗，先生/女士?13、How many persons are there in your party?请问共有多少人来用餐?14、Please follow me.请跟我来，先生/女士15、This way please,sir/madam请这边走，先生/女士16、Please mind your step,sir/madam.请留意脚下，先生/女士17、I am sorry,sir/madam.We do not have a free table now.Would you like to have adrink in the bar(lounge)?We shall call you as soon as possible.对不起，先生/女士。

中职学校组餐饮服务英语题库1

中职学校组餐饮服务英语题库1

“神州视景杯”第七届全国旅游院校服务技能（饭店服务）大赛英语水平测试题库餐饮服务——中职学校组一、中译英1.先生，早上好。

欢迎光临我们饭店。

答案：Good morning, Sir. Welcome to our hotel.2.女士，下午好。

很高兴您来我们饭店。

答案：Good afternoon, Madam. Very glad to have you here.3.很高兴又见到您，史密斯先生。

答案：It’s nice to see you again, Mr. Smith.4.请这边走。

答案：This way, please.5.我带您去您的餐桌，好吗？答案：Shall I show you to your table？6.您觉得这个会议室怎么样？答案：How do you like this conference room？7.请您在这里签字。

答案：Could you sign your name here, please?8.对不起，我不明白这项收费。

答案：I’m sorry, but I don’t understand this item.9.我为犯了这样一个粗心的错误向您道歉。

答案：I’m sorry for making such a careless mistake.10.请看一下账单是否都对。

答案：Please have a look at it to see if everything is correct.11.您怎么结账？用现金，信用卡还是旅游支票？答案：How will you be paying , in cash, by credit card or with a traveler’s check?12.很抱歉给您带来不便。

答案：Sorry for the trouble.13.我尽力去办。

答案：I’ll try my best.14.我什么时候把您的早餐送到房间？答案：When should I send the breakfast to your room?15.我可以给他电话留言吗？答案：May I leave a message on the phone？16.女士，您需要我给您打开窗户吗？答案：May I open the window for you, Ma’am?17.抱歉，没有人接电话。

77餐饮服务英语

77餐饮服务英语

43) Will you have tea or coffee? 你要喝茶还是咖啡？ 44) Do you like your coffee, black or white？ 您喜欢清咖啡还是牛奶咖啡？ 45) Would you like green tea or black tea? 您喜欢绿茶还是红茶？
76) I’ll take to the chef and see what he can do. 去和厨师商量一下，看看他能否给予补救。 77) If you don’t like this dish, how about getting you another one? 如果您不喜欢这道菜，是不是换个别的。
餐饮服务英语
餐饮服务常用英语一 1. What time would you like your table? 您什么时间需要这张餐桌呢？ 2. A table for two? 你们是两个人吗？ 3. For how many? 几个人？ 4. Who’s the reservation for? 您为谁预订？
63) I’m sorry, there are no chops left. 对不起，没有排骨了。 64) We haven’t any more lobster today. 今天的大虾已经卖完了。 65) This is the soup you ordered. 这是您点的汤。
66) We are short of help today. 我们今天人手少. 67) I’ll see about your order. 我会去看看您点的菜做得怎样了。 68) Do you care for a dessert? 您是不是想吃点甜食。 69) What do you want for dessert? 你要吃什么甜食？

餐饮服务英语对话知识讲解

餐饮服务:为了方便掌握学习情境内容，我们通过五个情境来学习Model 1:Table Reservation 用餐预订服务Model 2:Receiving the Guest in the Restaurant 接待客人用餐Model 3:Taking orders 点菜Model 4Serving Dishes 上菜Model 5Pay the bill 付账Model 1:Table Reservation 用餐预订服务技能要点*1.When the guests ask you to reserve（为什么而保留）for him , you must pay more attention(注意要做某事) to ask him to the table or private room.当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。

*2. Ask the guest about the information of the table reservation:从客人那里获得下列用餐信息：The number of the person就餐人数Table in the lobby or a private room 大堂的餐台还是包间The demands for the table or the private room 对餐台还是包间的要求,如靠窗吸烟等需求The time of arrival 宾客到达的时间Under whose name the reservation is made and contact telephone number or the room number.订餐者姓名联系电话号码或房号。

*3. Confirm.确认。

*4. Express your expectation to the guests.表达对客人的期盼。

餐厅常用口语*1. 查看座位Just a moment, please. I’ll check the availability for you.请稍等，我来为您查查是否有空位。

餐饮服务英语(从迎宾到送客)

餐饮英语中餐厅英语预定1、Good morning/afternoon/evening.(The name of the restaurant and your name )May I help you?h早上/下午/晚上好，某某餐厅，我能为您做些什么？2、 How many guests are coming?请问共有多少人用餐？3、 How many persons are there in your party,sir/madam?请问共有多少人用餐，先生/女士?4、 What time would you like to arrive?请问你们几点种到？5、 May I have your name,please?请问贵姓？6、 Could you spell your name for me,please?请您拼读一下您的姓名好吗？7、 I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。

8、 May I take your telephone number,please?可以留下您的电话号码吗？9、 Is there anything special you would like us to prepare?请问您有什么特殊要求需要我们做准备的?10、I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上20：00。

迎宾10、 Good morning/afternoon/evening.Welcom to our restaurant.早上（中午、晚上）好，欢迎光临。

11、 May I help you ,sir/madam?我能为您做什么？先生/女士?12、 Do you have a reservation ,sir/madam?请问您有预定吗，先生/女士?13、 How many persons are there in your party?请问共有多少人来用餐?14、 Please follow me.请跟我来，先生/女士15、 This way please,sir/madam请这边走，先生/女士16、 Please mind your step,sir/madam.请留意脚下，先生/女士17、I am sorry,sir/madam.We do not have a free table now.Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.对不起，先生/女士。

《酒店服务英语》—11 Food and Beverage Service餐饮服务


D. 您想要预定一张桌子吗？
Unit 11 Table Reservation 餐位预订服务
Section B Dialogues
Dialogue 1
• Mr. Green: Hello, can I make a reservation at your restaurant in advance?1
right away立刻，马上 =at once =right now =immediately
• Waitress: This is my job, Mr. Zhao. And I’ve changed it for you. At 7:30 in the
evening, we are looking forward to your coming.19
Unit 11 Table Reservation 餐位预订服务
• Mr. Green: Green. Oh, any chance of a table by the window?6 My wife loves the bird’s eye view of the city.7 As it’s our wedding anniversary, I want it to be a celebration.8
1) Do you have any places available?
A. 请安排一张四人桌。
2) A table for four, please.
B. 请问有空位吗？
3) Woul预定一张今晚的桌子。
4) I’d like to reserve a table for tonight.
Unit 11 Table Reservation 餐位预订服务

餐饮服务英语作文

餐饮服务英语作文The Art of Providing Exceptional Catering Services。

In the vibrant world of food and beverage, providing exceptional catering services is not just a job; it's anart that requires a blend of culinary expertise, impeccable service, and a profound understanding of customer needs. From planning and preparation to execution and follow-up, every aspect of catering services must be executed with precision and passion.The Planning Phase。

The foundation of any successful catering event lies in careful planning. This involves understanding the event's objectives, the target audience, and any specific dietary requirements or preferences. By conducting thorough research and consultation with the client, a caterer can create a menu that not only satisfies taste buds but also aligns with the event's theme and atmosphere. Additionally,the logistics of the event, such as the venue, the numberof guests, and the timing of service, must be taken into consideration to ensure a smooth and efficient operation.The Preparation Phase。

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5.客人对自己说“Thank you.”时回 答
• You are welcome. 不客气。 • Thank you, sir. 谢谢您，先生。 • Thank you very much. 非常感谢您。
6.交给客人某些东西时，可以说
Here you are. 您要的东西在这里。 • Here is your room key. 这是您的房间钥匙。 • Here it is. ∕ Here is your change. 这是您的东西。 ∕这是给您的找零。
Please sit down. ∕Please take a seat. 9.请用茶。 This is your tea, please enjoy. 10.您的菜已上齐，请慢用。 This is the complete course,∕ This is our last service, ∕We are taking the last order for food, please enjoy. 11.不好意思，打扰一下。 Excuse me, Sir(Ms) ，may I trouble you for …. ∕I„m sorry to trouble you. 12.不好意思，请让一下。 Excuse me, Sir(Ms) 。Please let me pass.
8．当客人的英语难以理解时
• 面对客人的疑问，不要只是一味地傻笑， 或是一直说 Yes, Yes.如果听不懂事，要向 客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 • Pardon? ∕Pardon me? 对不起？ • I beg your pardon? 对不起请再说一遍好吗？
• 3.要麻烦客人或是拒绝客人的 要求时 拒绝客人时，不要一口 回绝说“No.” ，要委婉一些。 可以这么说： I am afraid I can‟t do that. 不好意思，我恐怕没办法那样 做。
四· 道歉语
• 如果是自己的错就说“I am sorry.”; 如果是 公司的错，就说： “We are sorry.” 。 I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。
餐饮服务英语
-----入门培训
培训师：Hanball
培训的目的
• 酒店业是涉外性极强的行业，从而 使得服务英语在酒店服务中的重要 性越来越突出，特别是服务中英语 口语脱口而出的能力训练是迫切需 要的，也是最难的。怎么说？说什 么？这是我们接下来要一起学习的 内容。
概述
• 在酒店里所使用的英语会话，基本 上是属于商业英语，是一种比较正 式的英语，与日常生活会话中所使 用的英语略有不同，较注重礼节。 正式英语通常会让人误解为极艰深 的英语，其实，只要套用一定格式 的句子和单词，就可以了。
13.谢谢光临∕慢走，欢迎下次光临! Thank you for staying with us. ∕Good Bye, we hope to see you again soon.
规范用语
1.不要说 OK, Sure, Yeah 等等，而要说 Certainly, Sir. 2.“I don‟t know.”回答“不知道”是非常不礼貌的 说法。可以说“just a moment, please. I‟ll check that for you.” （请稍候，我来帮您确 认） ，然后请有能力处理的人前来协助。 3.对男性客人，尊称为 Sir; 面对女性客人时尊 称为 Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称Mr.或 Ms. 至于称呼小 孩，可以直接使用 Excuse me，但是不可以 直接 Good morning. (用于中午以前) 早上好。 • Good afternoon. (用于中午至下午六点以前) 中午好∕下午好。 • Good evening. (用于下午六点过后) 晚上好。
在这些招呼语的后面接句子
• 例如： 1.Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ 2.Good afternoon, sir. Welcome to Breeze Cafe. 中午好，先生，欢迎光临清风咖啡厅。 3.Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： 4.Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？
基本待客英语
一· 在正式的英语表现里，疑问基本句型可 分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4. Shall I ~?
四个疑问句型的具体使用
1.自己要做什么事时，就使用 May I ~ 例：May I have your name, please? 请问尊姓大名 2. 麻烦客人时，可使用 Could you ~ 例：Could you hold the line, please? 请不要挂电话好吗？ 3.询问客人的喜好或是做什么时，可使用 Would you ~ 例：Would you like tea or coffee? 请问您要喝茶还是咖啡？ 4.在提供建议协助、征求意见时，可使用 Shall I ~ 或 Would you like me 例：Shall I make the reservation for you? 请问要我为您安排预约吗？
礼貌用语
1.您好，欢迎光临！ Good morning∕ Good afternoon ∕ Good evening. Welcome to CHUN HUI Hotel . 2.请问您几位？ How many people are there in your party? 3.请问您有预定吗? Do you have a reservation, sir?
三· 应答语
•
1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。
• 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗？
7． 当客人准备离开时，可以说：
• Have a nice day. 祝您有美好的一天。 • Please enjoy your stay. 祝您住宿愉快。 • We hope to see you again soon. 希望不久能再次见到您。 • Thank you for staying with us. 谢谢光临。
4.您这边请。 This way please. ∕ Please step this way. 5.您请坐。 Please sit down. 6.祝您用餐用餐愉快。 We wish you have a good Dinner ∕Lunch here. 7.请问喝什么茶？ What kind of tea would you like? 8.请入座。
正式英语及非正式英语
非正式英语 What‟s your name? 您贵姓？ Do you want some tea? 您要喝茶吗？ Over here, please. 这边请。
正式英语
May I have your name? 请问您贵姓大名？ Could you like some tea? 请问您想喝茶吗？ Could you come this way please? 请您往这边走好吗？
• Could you repeat that, please? 请您重复一遍好吗？ • 若是不敢肯定对方所说的部分内容时，可 以将不明白的部分重复一遍，如： Excuse me, sir. Do you mean you lost your room key？ 不好意思，先生，您是说您丢了房间的钥匙？