conc royalty arrival
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TASK( 28 ): TOP VIP ARRIVAL 接待皇室成员STANDARD:标准：
Red carpet and stanchions must be laid out 30 minutes prior to arrival and all concerned person in standby 15 minutes prior to arrival. 客人到达之前三十分钟铺好红地毯，摆好围栏，所有人员在客人到达前十五分钟就位。
PROCEDURE: 程序：
1.Obtain accurate arrival detail from the FOM.
2.Set up red carpet and stanchions.
3.Check airline for ETA and which VIP exit guest will use.
4.Concerned personnel to standby for welcome.
5.Doorman will be briefed of the cars registration and be on
standby to open car doors and greet VIPs.
6.Porter to collect luggage and follow guest group.
7.Assign one porter to operate the lift. This should be locked
off from use 5 minutes prior to anticipated arrival.
8.The GM and FOM will escort the VIPs for check in.
9.The porter to wait outside the room until the FOM and
management leave.
10.The porter to greet guests and places the luggage in the
appropriate position. 1.前厅部经理把有关详细情况通知礼宾部。
2.铺好红地毯，摆好围栏。
3.同航空公司核对航班到达时间以及客人从哪条
通道下飞机。
4.有关人员等候迎接。
5.告诉门僮客人车号，准备车到时开车门。
6.行李员帮客人拿行李。
7.指定一个行李员开电梯，这一电梯在客人到达
前五分钟停止对公共开放。
8.总经理和前厅部经理在房间帮客人登记。
9.行李等在房间外等待管理人员离开。
10.向客人问好，把行李放在合适的地方。
