housekeeping ENGLISH

酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部：Front Office (FO）工程部:Engineering Department (ED）餐饮部:Food and Beverage Department （FB）行政部：Administration Department（AD）保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM）财务部：Finance Department （FD）General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F＆B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语（一）、Greeting and Parting 问候与告别1、Good morning（afternoon, evening），sir（madam).早上(下午、晚上）好,先生(夫人）。

酒店常用英语汇总English for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。

3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、I’ll check our room availability 我来查一下是否有空房间。

7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。

9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。

10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一下您的护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元13、The room charge is include two breakfast.房价包含两份早餐。

14、please pay RMB300 as deposit请支付300元作为押金。

15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。

酒店客房服务英语口语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like.如果您愿意，我现在为您服务。

4．I'm sorry that your flask is empty.很抱歉您的水壶空了。

5．May I do the turn-down service for you now?现在可以为您收拾房间了吗？6．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

7．Could you come back in three hours?你能不能过3小时再来整理？8．Certainly, Madam. I'll let the overnight staff know.当然可以，女士。

我会转告夜班服务员。

9．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？10. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。

11.I've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。

12．Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。

13．It's growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you?您还有什么事要我做吗？15．I'm always at your service.乐意效劳。

酒店管理英语怎么说英文翻译Hotel Management: How to Say it in EnglishIn today's globalized world, proficiency in English has become crucial for individuals working in various industries. The hospitality sector, particularly hotel management, requires excellent communication skills, including the ability to understand and speak English fluently. In this article, we will explore how to say different aspects of hotel management in English.1. Hotel: A place that provides lodging, meals, and other services for travelers and tourists.- "酒店" in English: Hotel2. Hotel Manager: The person responsible for overseeing the day-to-day operations of a hotel, ensuring guest satisfaction, and managing staff.- "酒店经理" in English: Hotel Manager3. Front Desk: The reception area in a hotel where guests check-in, check-out, and receive information about the hotel and its services.- "前台" in English: Front Desk4. Reservation: The action of reserving a room or service in advance.- "预订" in English: Reservation5. Room Types:- Single Room: A room designed for one occupant with a single bed.- "单人房" in English: Single Room- Double Room: A room with one large bed or two separate beds, for two occupants.- "双人房" in English: Double Room- Twin Room: A room with two separate beds, for two occupants.- "双床房" in English: Twin Room- Suite: A larger, more luxurious room or set of rooms with additional living space and amenities.- "套房" in English: Suite6. Check-in: The process of registering as a guest at the front desk and receiving room keys or access cards.- "办理入住" in English: Check-in7. Check-out: The process of settling the bill and returning the room keys or access cards upon leaving the hotel.- "办理退房" in English: Check-out8. Housekeeping: The department responsible for cleaning and maintaining guest rooms.- "客房服务" in English: Housekeeping9. Concierge: A hotel staff member who assists guests with various services, such as making reservations, arranging transportation, and providing recommendations.- "礼宾部" in English: Concierge10. Room Service: The delivery of food, beverages, and other items to guest rooms upon request.- "客房服务" in English: Room Service11. Banquet: A formal meal or gathering held for a special occasion or event, often in a designated event space within the hotel.- "宴会" in English: Banquet12. Conference Room: A dedicated meeting space equipped with audiovisual equipment and other amenities for business meetings and conferences.- "会议室" in English: Conference Room13. Facilities and Amenities:- Pool: A recreational area for swimming and relaxation.- "游泳池" in English: Pool- Gym: An exercise facility equipped with fitness equipment.- "健身房" in English: Gym- Spa: A facility offering various wellness treatments, such as massages, facials, and body treatments.- "水疗中心" in English: Spa- Restaurant: An establishment within the hotel that offers meals to guests and the public.- "餐厅" in English: Restaurant- Bar: A place within the hotel where guests can socialize and enjoy alcoholic beverages.- "酒吧" in English: Bar14. Guest Complaint: An expression of dissatisfaction or disagreement by a hotel guest regarding the service or facilities provided.- "客人投诉" in English: Guest Complaint15. Staff Training: The process of providing instruction and guidance to hotel employees to develop and enhance their job skills and knowledge.- "员工培训" in English: Staff Training16. Revenue Management: The strategic pricing and allocation of hotel rooms or services to maximize revenue and profitability.- "收益管理" in English: Revenue Management17. Online Reviews: Feedback or comments left by guests on online platforms, such as websites or social media, regarding their hotel experience.- "网上评论" in English: Online Reviews18. Hospitality Industry: The industry that encompasses hotels, restaurants, resorts, and other businesses providing services to travelers and tourists.- "酒店业" in English: Hospitality IndustryIt is important for hotel professionals to continuously improve their English language skills to effectively communicate with international guests and create a positive guest experience. Learning and mastering the appropriate English terminology related to hotel management provides a strong foundation to thrive in this industry.。

Housekeeping Service English客房服务英语Guest Amenities 客用备品Shirt Hanger 衬衣衣架Hair Dryer 吹风机Suit Hanger 西服衣架Razor 剃须刀Trousers Hanger 裤架Tea Box 茶包盒Skirting Hanger 裙架Tea Tray 茶托盘Silk Hanger 丝绸衣架Kettle 电热水壶Tie Hanger 领带架Tumbler 漱口杯Shoe Horn 鞋拔Wine Glass 酒杯Cloth Brush 衣刷Coffee Cup 咖啡杯Amenities Stand 客用品架Black Tea 红茶Bath Foam 沐浴液Green Tea 绿茶Body Lotion 润肤液Coffee 咖啡Shampoo & Conditioner 洗发护发液Coffee Mate 咖啡伴侣Comb 梳子White Sugar 白糖Cotton Buds 棉签Brown Sugar 红糖Shower Cap 浴帽Diet Sugar 健怡糖Bath Soap 浴皂Complimentary Water 免费矿泉水Soap Dish 皂碟Tissue Paper 面巾纸Sanitary Bag 卫生袋Tissue Paper Box 面巾纸盒Toothbrush Set 牙具Toilet Paper 卷纸Shoe Shine Cloth 擦鞋布Sewing Kit 针线包Housekeeping Linen 客房布草Face Towel 方巾Twin Bed Comfortable Pad 小舒适垫Hand Towel 中巾King Bed Comfortable Pad 大舒适垫Bath Towel 浴巾Small Cushion 小靠垫Bath Mat 地巾Big Cushion 大靠垫Feet Mat 浴室毛垫Twin Bed Throw 小床尾巾Twin Bed Sheet 小床单King Bed Throw 大床尾巾King Bed Sheet 大床单Bath Robe 浴袍Twin Bed Duvet Cover 小被套Slipper 拖鞋King Bed Duvet Cover 大被套Baby Sheet 婴儿床单Pillow Case 枕套Shoes Basket 鞋篮Pillow 枕芯Towel Basket 布草篮Twin Bed Duvet 小羽绒被Twin Bed Pad 小床垫King Bed Duvet 大羽绒被King Bed Pad 大床垫Housekeeping Equipment & Furniture 客房设备和家具Vacuum Cleaner 吸尘器Loud Speaker 扬声器work's waggon 工作车Tile 瓷砖Service Pantry 工作间Floor 地面Door 门Radiator 暖气Door Bell 门铃Handing Telephone Set 壁挂式电话机Door Knob 门把Desk Telephone Set 台式电话机Room Number Plate 房间号码牌Respirator 呼吸器Door Closer 闭门器Air-Conditioner 空调Fire Escape Plan 消防疏散图Alarm Clock 闹钟Key Card Device 取电盒Ashtray 烟灰缸Switch 开关Internet Line 网线Wardrobe 衣柜Ice Kettle 冰筒Closet Light\Door 衣柜灯\门Hair dryer 吹风机Hangers 衣挂Umbrella 雨伞Safe 保险箱Make Up Mirror 化妆镜Shoe Basket 鞋筐Dustbin (Rotundity) 垃圾桶(圆形) Desk 桌子Dustbin (Ellipse) 垃圾桶(椭圆形) End Table 茶几Scale 地秤Desk Chair 椅子Antiskid Pad 防滑垫TV 电视机Adaptor 多功能插头Remote Control Holder 遥控器套Patch Board 接线板Remote Control 遥控器Transformer 变压器Sofa 沙发Charger 多功能手机充电器Window 窗户Nail Clippers 指甲钳Mirror 镜子Carpet 地毯Desk lamp 台灯Bathroom 浴室Ceiling Light 顶灯Toilet Bowl 马桶Bed Side Lamp 床头灯Bath Tub 浴缸Vent 通风口Basin 手盆Bed Board 床头板Shower 淋浴Bed 床Shower Head 淋浴喷头Bed Side Table 床头桌Faucet 水龙头Emergency Torch 应急手电Bathtowel Holder 浴巾架Laundry English 洗衣房英语Laundry Bag 洗衣袋Folding 叠衣服务Dry Cleaning 干洗Stain-removal 去渍服务Washing 湿洗Normal Service 正常服务Pressing 熨烫Express Service 快洗服务Iron 熨斗Sewing Service 缝补服务Iron Board 熨板Change Zip Service 换拉链服务Stationery\Printing Notice 文具\印刷类Bathrobe Tag 浴袍卡Guest Service Directory 宾客服务指南Guest Printing Items Holder 文件架Telephone Directory 电话服务指南Airmail Envelope 航空信封Door Konb Menu 门把菜单Envelope 普通信封Minibar Voucher 迷你吧单Ball-Pen 圆珠笔Laundry List 洗衣单Pencil 铅笔Shopping Bag 购物袋Pen Container 皮质笔筒Environmental Card 环保卡Minibar Service 迷你吧服务Red Wine 红葡萄酒Sprite 雪碧Chinese Liquor 中国白酒Orange Juice 橙汁Local Beer 国产啤酒Evian Mineral Water 依云矿泉水Imported Beer 进口啤酒Perrier 巴黎水Coca-Cola 可口可乐Potato Chips 薯片Diet Coke 健怡可乐Peanut 花生Housekeeping Service 客房服务Room Cleaning 房间清洁服务Turn Down Sevice 夜床服务Baby-sitting 托婴服务Show Shine Service 擦鞋服务Baby Cot\Crib 加婴儿床服务Minibar Service 补充迷你吧服务Extra Bed 加床服务Flower Service 送花服务Laundry On Hold Service 客衣寄存服务Lost & Found Service 失物招领服务Ice Service 打冰服务Window Opening Service 开窗服务。

家政涉外英语词性解释与意思：“家政”常见的英语表达有“housekeeping”（名词），指对家庭事务的管理、料理，包括打扫卫生、整理房间、洗衣做饭等家务活动的安排与实施；“domestic service”（名词短语），更强调家庭服务的概念，涵盖家政人员提供的各类服务工作。

“涉外”可理解为“involving foreign affairs /international”，表示与外国相关、涉及国际事务或跨国界的。

所以“家政涉外英语”就是在家政服务领域中，用于与外国人交流、处理涉及国际元素的家政事务时所使用的英语。

用法：在描述家政服务工作内容时，如“Good housekeeping skills are essential for providing quality domestic service.（良好的家政技能对于提供优质家庭服务至关重要。

）”这里“housekeeping”作主语，“domestic service”作宾语。

当提及涉外家政服务特点时，“The international aspect of domestic service requires a higher level of language proficiency.（家庭服务的国际方面要求更高的语言水平。

）”其中“domestic service”作主语。

近义词：“household management”（家庭管理），与“housekeeping”类似，但更侧重整体家庭事务的规划与管理；“home care service”（家庭护理服务），侧重于在家中的护理类家政服务，在一些语境下可与“domestic service”有交集。

双语例句：I'm learning domestic service English to serve international clients. It's like opening a new door to a global career. Won't it be exciting?（我正在学习家政涉外英语以便服务国际客户。

Housekeeping (客房服务英语)1．Housekeeping．May I come in？我是客房服务员，可以进来吗？2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。

4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。

5．I'm sorry that your flask is empty．很抱歉您的水壶空了。

6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？7．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

8．Could you come back in three hours？你能不能过3小时再来整理？9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。

我会转告夜班服务员。

10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。

12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。

13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you？您还有什么事要我做吗？15．I'm always at your service．乐意效劳。

五星级酒店各部门职务英文简写酒店各部门英文缩写总经理办公室：GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketi ng Commu nicatio ns DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER总经理DGM---DUTY GENERALMANAGEF副总DOR---DIRECTOR OF ROOMS客务部总监AM---ASSISTANT MANAGEF大堂经理DOM---DIRECTOROF SALES&MARKETIN销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGEF前厅部经理CON---CONCIERGE礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAG餐饮部ENG---ENGINEERING工程部HR---HUMAN RESOURCE人力资源部FN---FINANCIAL DEPARTMENT才务部FC---FINANCIAL CONTROLLER S 总监行政总厨 A.T.K Admi nistrative total kitchen 收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING)EPARTME 客房中心酒店职位英语董事长Board Chairma n (Director)董事总经理Managing Director经济师Econo mist首席会计师Chief Accou nta nt总经理General Manager副总经理Deputy Ge neral Ma nager (Vice)驻店经理Reside nt Ma nager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to Ge neral Man ager行政秘书Executive Secretary人力资源咅B Human Resources Division人事部Personnel Department培训咅B Training Department质检部Quality Inspection Department员工关系咅 B Staffi ng Relati on ship Departme nt 人力资源开发总监Director of Human Resources 人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captai n Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaura nt Clea ner司机Driver更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：EnglishTranslator & Teacher计戈U财务咅B Finance and Accounting Division财务部Accounting Departme nt成本部Cost-control Departme nt采购部Purchasing Departme nt审计咅 B Auditor Departme nt财务总监Financial Controller (Director of Finance)财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Man ager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Capta in营业点结帐领班F&B Cashier Captain总台结帐领班F/0 Cashier Captain 夜审计员Night Auditor 信用管理员Credit Clerk应收款管理员A/R Clerk 往来款结算员Accounting C lerk收入费用结算员Accou nting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员 In formatio n System Clerk文员Secretary食品采购员 Purchas ing Clerk - F&B物资采购员 Purchas ing Clerk - Material食品保管员 Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Represe ntative公关部经理Public Relati on Man ager公关部主任Public Relati on Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅咅B Front Office Department客房部（管家部）Housekeepi ng Departme nt预订咅B Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Cen ter Senior Reservati on Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeep ing前厅部经理Front Office Man ager前厅部副经理Asst Front Office Man ager 大堂副理Assistant Man ager宾客关系经理Guest Relatio n Man ager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Un iforms Supervisor服务中心领班：Service Ce nter Captain 公卫领班：PA Captain水洗领班：Lau ndry Capta in干洗领班：Dry Clea n Captai n布草领班：Un iforms Captai n仓管员：Store man清洁工：PA Man客房服务员：Room Atte nda nt缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chi nese Restaura ntDepartme nt西餐部Western Restaura ntDepartme nt厨房部Kitche n Departme nt管事部Steward Departme nt餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaura nt Man ager 中餐厅经理Chi nese Restaura nt Man ager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ‘Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department 总管事：Chef Steward 主管：Steward Supervisor 碗工：Dishwasher管事清洁工：Clea ner宴会销售部经理：Ban quet Sales Man agerBanq uet Sales Officer宴会销售主任:中餐部经理：Chin ese Restaura nt Man ager西餐部经理：Western Restaura nt Man ager营业部经理：Sales Man ager酒水部经理：Beverage Man ager调酒师：Bartender酒吧服务员：Barman咖啡厅主Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pan try man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐咅B Recreation and Entertainment Department舞台总监：Stage Performa nee Director艺术总监：Arts Director 消防员：Fireman拓展部经Market ing Man ager楼面经理：Service Ma nagerDJ 部高级工程师：DJ Senior Engineer康乐主管：Recreati on Cen ter SupervisorDJ部主管： DJ Supervisor舞台主任：Stage Performa nee Supervisor康乐领班（楼面部长）：CaptainDJ 部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymn asium Atte nda nt 桌球服务员：Billiard Atte ndant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ 员：DJ咨客：Hostess工程咅B Engineering Department工程总监Chief Engineer 工程部经理Engineering M anager值班工程师Duty Engineer 工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor 运行领班Operation C aptain强弱电领班Strong & Weak Captain 维修领班Repairing Captain 空调工Air-Conditioning Attendant锅炉工Boiler配电工Electricia n强弱电工Strong & Weak Current Worker机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper 保安咅B Security Department 保安部经理Security Manager 保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager 商场营业员Shop Assistant。