Unit 7 Labour relations

Unit7QuoteHistories make men wise; poems witty; the mathematics subtle; natural philosophy deep; moral grave; logic and rhetoric able to contend.— Francis Bacon历史使人睿智，诗歌使人智慧，数学使人细致，自然哲学使人深邃，道德使人严肃;逻辑与修辞使人善辩。

读史使人明智,读诗使人聪慧,演算使人精密,哲理使人深刻,伦理学使人有修养,逻辑修辞使人善辩。

史鉴使人明智；诗歌使人巧慧；数学使人精细；博物使人深沉；伦理之学使人庄重；逻辑与修辞使人善辩。

4. Questions about the text---What issues does the writer of the letter intend to deal with?---What is the main idea?----What’s the author’s purpose of writing?---How is the text arranged?What issues does the writer of the letter intend to deal with?---- How should students regard grades, both good and bad? Are grades as important as they are assumed to be? Do good grades necessarily lead to achievements and bad grades result in failure in a student’s later life?What is the text mainly about?------.The text is mainly about grades , disappointment and attitudes towards them by considering exactly what the grade B means and doesn’t mean.What’s the author’s purpose of writing?----to tell his student that he should view his grades and his disappointmentcorrectly.What type of writing is this essay?-----argumentation.Apart from the first paragraph, the rest of the text falls clearly into three parts, each of which is marked at the beginning by a key word or words. Try to find these key words.----Paragraphs 2–5:Disappointment-----Paragraphs 6-8:The student as performer; the student as human being.-----Paragraphs 9-10:PerspectivePart 1 （paragraph 1）Understanding the paragraph:1) What does this part mainly talk about?2) What change about grades has the author mentioned briefly?3)What, according to the author, has caused the feeling of disappointment?4) Has the author stated his purpose of writing in this paragraph? If yes, what is it? If not, where is it stated in the text?Main idea of this part:It introduces the topic of the letter: grade B for the course and the feeling of disappointment.What change about grades has the author mentioned briefly?----The author has mentioned briefly the change in the way grades are regarded, i.e. the norm has shifted upward.What, according to the author, has caused the feeling of disappointment?-----It has to do with the general social climate where grades determine eligibility for graduate school and special programs. This is why the author says there is nothing he can do to remove the feeling of disappointment.Has the author stated his purpose of writing in this paragraph? If yes, what is it? If not, where is it stated in the text?----- The purpose of writing the letter is not stated in this paragraph. It is not specifically mentioned until the third paragraph.I’m certain that nothing I can say will remove that feeling of disappointment, particularly in a climate where grades determine eligibility for graduate school and special program. (Paragraph 1)Translation:我肯定无论我说什么都不会消除你的沮丧心情，特别是在我们生活的环境中，考试分数直接决定你是否有资格读研究生和申请一些特别的学习项目。

unit7知识点总结Unit 7 revolves around the topic of "Solving Problems." In this unit, we will learn various methods and strategies to solve problems in both personal and professional contexts. We will also explore the importance of critical thinking, decision-making, and problem-solving skills in different areas of life.The unit is divided into several sections, each focusing on specific aspects of problem-solving. Let's delve into the knowledge points covered in this unit.Problem-solving ProcessThe problem-solving process is a systematic approach to finding solutions to complex issues. It involves several steps, including identifying the problem, gathering relevant information, brainstorming possible solutions, evaluating the options, making a decision, and implementing the chosen solution. Throughout this process, critical thinking and analytical skills play a vital role in assessing the problem and developing effective solutions.Critical ThinkingCritical thinking is the ability to analyze and evaluate information objectively, leading to well-reasoned conclusions and decisions. It involves asking questions, examining evidence, considering alternative viewpoints, and drawing logical inferences. Critical thinking is a key component of problem-solving, as it helps individuals approach challenges with a clear, rational mindset.Decision-MakingDecision-making is the process of choosing a course of action from multiple alternatives. It involves weighing the pros and cons of each option, considering the potential outcomes, and selecting the best solution based on the available information. Effective decision-making requires a combination of analytical thinking, intuition, and sound judgment.Analytical SkillsAnalytical skills involve the ability to collect, interpret, and evaluate data to understand complex problems and develop solutions. These skills are crucial for problem-solving, as they enable individuals to identify patterns, uncover root causes, and make informed decisions based on evidence.Creative Problem-SolvingCreative problem-solving focuses on generating innovative solutions to challenges by thinking outside the box. It involves exploring unconventional ideas, embracing ambiguity, and fostering a mindset of creativity and innovation. This approach is particularly valuable for addressing complex or unstructured problems that require novel solutions.Collaborative Problem-SolvingCollaborative problem-solving involves working with others to tackle challenges collectively. It emphasizes communication, teamwork, and leveraging diverse perspectives to reach consensus and implement effective solutions. Collaborative problem-solving skills are essential in both professional and personal settings, as they enable individuals to harness the collective intelligence of a group.Ethical Considerations in Problem-SolvingEthical considerations are an important aspect of problem-solving, particularly when making decisions that impact others. It's crucial to consider the ethical implications of potential solutions, taking into account factors such as fairness, integrity, and the well-being of stakeholders. Incorporating ethical principles into problem-solving promotes responsible decision-making and upholds integrity.Strategies for Effective Problem-SolvingSeveral strategies can enhance the effectiveness of problem-solving, including:• Root Cause Analysis: Identifying the underlying causes of a problem to address the source of the issue, rather than just treating the symptoms.• SWOT Analysis: Assessing the strengths, weaknesses, opportunities, and threats related to a problem to develop a comprehensive understanding and inform decision-making.• Decision-Making Models: Utilizing structured decision-making models, such as the rational decision-making model or the Vroom-Yetton-Jago decision model, to guide the decision-making process.• Brainstorming: Generating a wide range of ideas and potential solutions through a collaborative, open-minded approach.• Mind Mapping: Visualizing the relationships between different aspects of a problem to gain insights and uncover potential solutions.Application of Problem-Solving SkillsProblem-solving skills are valuable across various domains, including:• Business: Identifying operational inefficiencies, de vising innovative solutions, and making strategic decisions to drive business success.• Technology: Troubleshooting technical problems, developing innovative solutions, and optimizing systems and processes.• Healthcare: Diagnosing medical conditions, devising treatment plans, and addressing healthcare challenges to improve patient outcomes.• Education: Identifying barriers to learning, developing instructional strategies, and improving educational experiences for students and educators.• Personal Life: Resolving conflicts, making important life decisions, and navigating challenges to achieve personal growth and well-being.Developing Problem-Solving SkillsTo enhance problem-solving abilities, individuals can undertake several strategies, such as: • Continuous Learning: Engaging in ongoing learning and skill development to broaden knowledge and acquire new problem-solving techniques.• Practice: Actively seeking out opportunities to solve problems, whether through real-world challenges or simulated scenarios, to sharpen problem-solving skills.• Reflection: Taking time to reflect on previous problem-solving experiences and learning from both successes and failures to refine approaches.• Seeking Feedback: Soliciting feedbac k from peers, mentors, or experts to gain insights and perspectives that can enhance problem-solving capabilities.Importance of Problem-Solving SkillsProblem-solving skills are crucial for several reasons:• They enable individuals to overcome challen ges, adapt to changing circumstances, and achieve goals effectively.• They are highly valued in the professional world, as employers seek candidates with strong problem-solving abilities to drive innovation and success.• They contribute to personal growth and resilience, empowering individuals to navigate life's complexities and make informed decisions.In conclusion, problem-solving is a fundamental skill that is essential for success in various aspects of life. By cultivating critical thinking, decision-making, and problem-solving skills, individuals can navigate challenges, drive innovation, and make meaningful contributions to their personal and professional endeavors. This unit has provided a comprehensive overview of the knowledge points related to problem-solving, equipping learners with the tools and strategies to approach problems with confidence and effectiveness.。

UNIT71. Several leading modern business leaders seem, surprisingly, to downplay the importance of strategy. You can make too much fuss about strategy, they imply--- you have a few clear options; just choose one and get on with it. is it really that simple?2. “Strategy is straightforward---just pick a general direction and implement like hell.”Jack Welch, for example---the chairman and CEO of the USA’s General Electric Company; the man who grow the company from a market capitalization of $27 billion to a $140 billion, making GE the largest and most valuable company in the world. he must know a thing or two about strategy. But here’s what he says: “In real life, strategy is actually very straightforward. You pick a general direction and you implement like hell.”Or Allan leighton, the man who was recruited by Archie Norman to help res cue the UK’s ailing Asda supermarket chain, and went on to build the company into one of Britain’s most successful retailers. “Strategy is important,” says Leighton, “but it is a compass, not a road map. It tells you in which direction you are heading, but the important bit is how you get there.”Or Louis Gerstner, the man who rescued IBM in the 1990’s when the struggling mainframe supplier was about to be driven into extinction by the new, smaller and more agile personal computer manufacturers. “It is extremely difficult to develop a unique strategy for a company; and if the strategy is truly different, it is probably highly risky. Execution really is the critical part of a successful strategy. Getting it done, getting it done right, getting it done better than the next person is far more important than dreaming up new visions of the future.”3. So strategy is simple. And having an ingenious new strategy is less important than carrying it out successfully. In fact it might be dangerous. It that right?Let’s look at one last quote from Mr. Welch. “When I became CEO in 1981, we launched a highly publicized initiative: be number one or number two in every market, and fix, sell or close to get there. This was not our strategy, although I’ve often heard it descri bed that way.It was a galvanising mantra to describe how we were going to do business going forward. Our strategy was much more directional. GE was going to move away from businesses that were being commoditized toward businesses that manufactured high-value technology products or sold services instead of things.”Grand strategy versus strategy4. I would argue that these CEO’s blue chip corporations are taking a slightly Olympian view of the concept of “strategy.” Let’s call what hey are talking about “grand strategy” a strategy, but in the overarching sense, like the American car industry saying that they are going to move out gas-guzzlers and into smaller, more fuel-efficient models. 1.一些领先的现代企业领导人似乎，奇怪的是，淡化战略的重要性。

A New English Course (Level 7)Unit OneText IEnglish and American Concepts of SpaceI. About the Author --- Edward Twitchell Hall (1914 ---), . anthropologist, author, and teacher, received his . degree in anthropology from Columbia University. He has taught at various institutions, such as Harvard Business School, the Illinois Institute of Technology, and Northwestern University. His works include: The Silent Language (1959), a study of nonverbal communication, and The Hidden Dimension (1966), a study of “social and personal space and man’s perception of it.” The present text, a selection from The Hidden Dimension, gives a contrast between English and American concepts of personal space.About the author:Down the drainEdward ’s The Hidden Dimension, perhaps the scariest book (even scarier than 1984) I ever read. Scary, because it isn’t fiction, but a rather elaborate essay on anthropology and proxemic behavior. If Hall’s right, things as disregard for other cultures, mindless urban development and demographic growth have generated a behavioral sink in which stress, crime, intolerance and physical and psychic disease grow everyday, and to make things worse, our governments take measures that only accelerate the process. We are all going down the drain.Put Ed Hall’s Insights to Work in Your World Ed Hall is one of the preeminent cultural anthropologists of all times. His works, studies, and insights into the rich modern anthropology reflect a life long passion he developed as a teenager in the 1930’s Southwest . assigned to work on white-managed WPA crews alongside Navajo workers whose cultural bearings and world views were vastly different than his own people’s views.Hidden Dimensions examines the cultural contexts of space, how people define their personal and community spaces as part of their cultural norms.How far apart or close do people of a similar culture feel comfortable standing or sitting next to one another and in what circumstances When do you feel someone is “in your space”This personal comfort zone differs culture to culture. Yours may be different than mine. Hall develops these “proxemics” (proximity) in this book by observing and visiting with peoples from around the globe, and shares the wisdom gained with you so that you might expand your own world views and spatial orientations when mixing with foreign cultures to your own.Well worth the sheckles to add this great work to your life’s library. Collect all of Hall’s works.Best of the BestA fabulous writing on how human beings react to and make use of special distance from a physical and psychological viewpoint, . the study of proxemics. The type of book that should be reissued without fail by the publisher, though it is old, since it is a classic in its field. Actual numerical distances and their effect / use / experience by humans are explained as well as much about eyesight and its abilities. Hall alsoexplains how different Euro cultures (German, French, and others) plus how Americans use space differently. I’m seldom this positive about any book but must give this one a highest rating.II. Organization and DevelopmentLike most writings of an academic nature, this article is neatly-structured. Its thesis is clearly stated in the first paragraphand is developed in the rest of the article by contrast. Can you identify the sentence in the first paragraph that states the thesis The sentence in the 1st paragraph that states the thesis:If there ever were two cultures in which differences of the proxemic details are marked it is in the educated English and the middle-class Americans.The contrasts Hall has made are frequently marked by words or phrases generally known as sentence adverbials or connectives. Locate such items throughout the writing and try to tell what contrast they introduce.Words or phrases used to indicate contrasts:Paragraph 1“whereas” --- contrasting space for Americans with the socialsystem for the English as a factor determining aperson’s social status“however” --- contrasting the importance of one’s address inthe United States with that of the position in thesocial system into which a person is born in Britain Paragraph 3“on the other hand” --- contrasting what is said in the 2ndparagraph with what is said in the 3rd, . theAmerican’s sense of space that can be called his ownwith the Englishman’s sense of shared space Paragraph 5“on the other hand”--- contrasting the different ways in whichAmericans and the English behave when seekingseclusionThe contrast Hall has made serves to explain the apparent clashbetween theEnglish and Americans, . why they behave differently when they have the same need to satisfy.III. Notes1.In what sense does Hall use the word “separated”in the first sentenceMade culturally different.2.What, according to the author, has really separated the English andthe AmericansNot the different ways in which the English language is used as assumed by most people, but the different ways of handling time, space and materials.munications on other levels --- Broadly speaking, communication isof two kinds: verbal and nonverbal. Verbal communication consists of word language and the variations in meaning which a person puts into words through the way they are said. Thus different intonation mayimpart different meanings. Nonverbal communication consists of non-word language such as gestures and bodily action, visual aids like graphs and photos, certain activities, and time, space, and materials as mentioned by the author. What the author means here is that words do not account as much for the differences of the two peoples as the other levels of communication.4. ego --- 1) self, especially as contrasted with another self or the world;2) one’s opinion of oneself; self-esteem, .: He has an enormous ego. (= thinks he is a very fine person).3) tech. (in Freudian psychology) the one of the three parts of the mind that connects a person to the outside world, because it can think and act; conscious self5. rephrase the sentence:The differences for which language gets blamed may not be due so much to words as to communications on other levels beginning with English intonation (which sounds affected to many Americans) and continuing to ego-linked ways of handling time, space, and materials.Some people complain about the English language for its being so different in the two countries. These differences, however, may have resulted not from the words people use, but rather from individual linguistic habits, which are displayed in the adoption of a particular intonation (English intonation sounds unnatural to Americans), and extend down to the way people look at the world.6. Proxemics is the study of the communicative value of space and distancein various cultures. It includes the study of the physical distance between people when they are talking to each other, as well as their postures and whether or not there is physical contact during their conversation. These factors can be looked at in relation to the sex, age, and social and cultural background of the people involved, and also their attitudes to each other and their state of mind. Of interest are such features as the physical distance considered proper or comfortable between two people engaged in conversation or standing near each other in public places. These and other nonverbal behavioral features, which vary from culture to culture, have been called “silent language” by Edward T. Hall.“The proxemic details” refers to facts or pieces of information related to proxemics, ., how closely two people should stand or sit apart when talking to each other, whether one should have his office door open or closed, etc.7. A public school in Britain is a private secondary boarding school witha pre-university curriculum. Admission is by entrance examination. The term “public school” emerged in the eighteenth century when the reputation of certain grammar schools spread beyond their immediate environs. They began taking pupils whose parents could afford residential fees and thus became known as “public schools”, in contrast to “local schools”. A public school is different from a comprehensive school, where children of all abilities and social backgrounds are taught together. A public school generally prepares students academically for higher education. Therefore, students who go to public schools are supposed to be better educated than those who goto comprehensive schools.8. Middle-class Americans are a heterogeneous socioeconomic grouping composed principally of business and professional people such as managers, doctors, lawyers, teachers, government officials, some farmers and skilled workers. They are characterized by a comfortable material standard of living, and respect for property. Since World War II, the middle class has been the largest social class in the United States. In the most people identify themselves as “middle-class.”9. disparity --- (C,U) (between, in, of)fml(an example of) being completely different or unequal; a noticeable difference. There is (a) considerable disparity in the rates of pay for men and women.10. What does the “social system” in England refer toThe traditional way of stratify societying into classes, which remains important / influential even today.11. Rephrase the sentence:One of the basic reasons for this wide disparity is that in the United States we use space as a way of classifying people and activities, whereas in England it is the social system that determines who you are. One of the important factors that has contributed to such a big difference is that the place where one lives, to Americans, can present a symbol of one’s status or activity, while in England, the class one belongs to identifies one’s position in society.12. Why do you think one’s spatial location means almost as much to theAmericans as one’s social location does to the EnglishThink of the different history of the two countries. Britain has a long history of feudal social hierarchy, which had been firmly rooted and survived the bourgeois revolution in the 17th century. This system has not been completely overcome and the country is still a kingdom today. Aristocratic titles have been hereditary and are still regarded as a mark of a person’s social status. On the other hand, the United States has a short history of about 200 years, which began with a vast expanse of land that provided abundant space for people to fully exercise their imagination and develop their talent. A person’s background is far less important than what space he can find for himself and what he can achieve in that space.13. prestigious --- having prestige, . general respect or admiration felt for someone or something, because they have high quality, social influence, success, etc.14. fishmonger --- a person who owns or works in a shop (fishmonger’s) which sells fish: I bought a nice piece of cod from the fishmonger / at the fishmonger’s.15. stall --- a table or small open-fronted shop in a public place: a market stall16. allot --- give as a share or set apart for a purpose. Most of the money has already been allotted.They allotted us three weeks to finish the job.We were unable to finish it in the allotted time.17. What conclusion has the author reached by the end of the first paragraph？Spatial allocation does not have the same implication for the English and for Americans.18. How is the first paragraph related to the second oneThe last sentence of the first paragraph introduces the next two paragraphs, which illustrate differences between the English and the Americans in the allotment of space.19. den ---infml. a small quiet comfortable room in a house, where a person, usually a man, can be alone (小书斋; 小巧而舒适的私室) . Father’s in his den.--- the home of a usu. Large fierce wild animal, such as a lion --- a center of secret, esp. illegal, activity, . a den of thieves20. “the shop” --- a place where things made or repaired “工场”21. What does the author try to contrast in the second and the third paragraphHow differently space is allotted in Britain and the United States, the former having a strong sense of “shared space”and the latter of “one’s own space.”22. vacate --- give up the occupancy of; stop using; leaving (a room or place) so that it is available for someone else to use23. inconsequential --- unimportant; insignificant24. be entitled to --- possess the right to have or to do something25. Rephrase the sentence:As a consequence, the English are puzzled by the American need for a secure place in which to work, an office.As a result, it is hard for the English to figure out why Americans invariably feel it is necessary to find themselves a space, such as an office, where they may work without being disturbed.26. implication --- something that is suggested or implied by a particular situation, event, or statement27. typify --- v. 1) (not in progressive forms) be a typical example of; show all the most usual characteristics of something, . The shoe-shine boy who becomes a millionaire typifies the American Dream.2) (not in progressive forms) to be a typical mark or sign of 成为…的标记: the high quality that typifies all this work3) fml. to represent in a typical manner, . by an image, model, or likeness, . In this book we have tried to typify the main classes of verbs. 在本书中, 我们力图以明显的方式把动词分成几大类.28. strain --- a state of tension within or among people; . the current strain in relations between the two countries29. How do you interpret “experiencing strain in his relationships with Americans” in paragraph 4Having trouble getting along with Americans30. Rephrase the sentence:It took some time but finally we were able to identify most of the contrasting features of the American and British problems that were in conflict in this case.It was not until some time later that we managed to discover the major differences that had frustrated both sides in the above story.31. How differently would the English and the Americans behave when they want to be aloneThe Americans would go to their own rooms and shut the door, whereas the English, instead of finding architectural screens to shut themselves off, would provide subtle clues to others present that they do not wish to be disturbed.32. How would the English and the Americans feel if they are not talked to by people present in the same roomAmericans would feel that they are being rejected. The English would feel happy that others have recognized the unseen barrier they have erected to keep off intrusion.33. Rephrase the sentence:They have in effect internalized a set of barriers, which they erect and which others are supposed to recognize.They have virtually built up, for themselves, a wall, which may keep them safe from disturbance when necessary and which, they assume, others should be able to perceive and respect.34. The article is written not by a lay person based on casual observations but by a professor of anthropology based on his research findings. Somewords the author uses has added to the academic flavor of the writing. Can you identify some of them and explain what they meanProxemic --- adj. of proxemics, a branch of sociology that studies spatial relations, people’s sense of space and their need of space in different situations, etc.Subject --- a person that undergoes scientific experimentation or investigationEgo --- the self of a personCondition --- determine, accustomSeminar --- regular meeting of a group of students under the guidance of a tutor or a professorUnit TwoTEXT ITouristsI. About the author --- Nancy Mitford (), English writer of novels, biographies, and essays, is noted for her witty novels of upper-class life. Her workers include: Pursuit of Love (1945), Vlotaire in Love (1957), and The Sun King (1966), about Louis XIV. One of her most widely read books was Noblesse Oblige: An Inquiry into the Identifiable Characteristics of the English Aristocracy (1956). The text is from an essay called “The Tourist,”part of a collection published under the title of The Water Beetle (1962).II. Organization and DevelopmentAlthough part of a collection, the selection is quite complete in itself as far as structure is concerned. The author seems to have followed a well-worked-out outline. Now try to restore that outline, indicating the main parts and the major subdivisions under each of them.Outline for reference:1.The island and the touristsThe island: location, natural features, the cathedral and itsbellsThe tourists: number, transport, lack of taste, ill-mannered behavior, American-Englishmen-Germans2.Behavior of the islandersThe author’s general attitudeComparison of the island to a stageYoung men from Burano (Little Eric)Old women selling lacesThe priestThe tourists’ response3.Torcello back to its life routineYoung menOld womenFather of the clover babiesThe brief description of the small island creates the impression that it might be a nice, quiet retreat for writers like the author herself, but it might not be a good tourist resort. This helps to strengthen the point the author wants to make, . the tourists who swamp the place are aimless in their touring.III. Notes1. Based on the author’s description, try to think of just a few words and phrases that bring out the most important features of the island Torcello.Small, ancient, abundant in wild flowers, crisscrossed by waterways2. Rephrase the sentence:The most intensive study I ever made of tourists was at Torcello, where it is impossible to avoid them.Since tourists can be seen almost everywhere at Torcello, I decided to observe them closely.3. minute: very small4. lagoon: an area of calm sea water partly or completely separated from the sea by banks of sand, rock, coral, etc.5. a great cathedral --- referring to SantaMaria Assunta Cathedral, which was founded in about 639, and rebuilt in the ninth and the eleventh century. It is a Byzantine cathedral, decorated with fine Veneto-Byzantine mosaics.6. What does the word “chorus” in line 8 refer tobells ringing out7. Explain the sentence:Bells from the campanile ring out reproaches three times a day …joined by a chorus from the surrounding islands. --- From the campanile, or the high bell tower, can be heard the reproaches, or sets of verses representing reproaches of Jesus Christ to his people, three times a day. Such reproaches ring out from the nearby islands too.“cloches, cloches, divins reproches”= (French) “bells, bells, divine reproaches”8. lonely as a cloud --- This is an echo of William Wordsworth’s poem “I Wandered Lonely as a Cloud” (1804). The first verse of the poem is as follows:I wandered lonely as a cloudThat floats on high o’er vales and hills,When all at once I saw a crowd,A host of golden daffodils;Beside the lake, beneath the trees,Fluttering and dancing in the breeze.9. Rephrase the sentence:Torcello which used to be lonely as a cloud has recently become an outing from Venice.Torcello was at one time an island scarcely visited by people, but today it has grown to be a magnet for tourists from Venice.10. chartered --- hired for use by a particular group or person11. yacht --- a large boat, often motor-driven, used for pleasure; a light sailing boat12. towpath --- a path (as along the bank of a canal or river) traveled by men or animals towing / pulling boats13. Possibly there is a double meaning in the phrase much restored in line 13.The early mosaics are made to look new again; the scenes from hell are brought back to life.14. a great, sad, austere Madonna --- the image of Mary, mother of JesusChrist, in mosaics, who appears sorrowful and stern15. Byzantine art --- the symbolical system of art which was developed by the early Greek or Byzantine artists out of the Christian symbolism. Its chief features are the circle, dome, and round arch; and its chief symbols the lily, cross, vesica, and nimbus.16. Explain the sentence in line 14 “Byzantine art is an acquired taste.”One needs to cultivate a certain taste to be able to appreciate Byzantine art.17. Rephrase the sentence:Byzantine art is an acquired taste and probably not one in ten of the visitors has acquired it.Byzantine art is a highly refined heritage, but few of the tourists here have arrived at that sophistry as to be able to appreciate it. / To appreciate Byzantine art, one needs to cultivate a particular sense of beauty, but few of the tourists to Torcello have been so equipped.18. the village green --- a small stretch of grass in the village19. Attila --- king of the Huns, a nomadic people from central Asia, from 434 . to 453 ., and one of the greatest of the barbarian rulers who attacked the Roman Empire. In 452 he invaded northern Italy and sacked several cities there.20. leave the devil of a mess behind them --- leave behind them all kinds of litter / a terrible mess. Devil is often used to give force to various expressions, especially of displeasure, . We had a devil of a job trying to persuade her.Why the devil did he comeWhat the devil is she doing now21. marching as to war --- This is an echo of a Christian hymn written by Sabine Baring-Gould (1834-1924). The first stanza goes thus:Onward, Christian soldiers,Marching as to war,With the Cross of JesusGoing on before! (1864)22. a Leader --- apparently referring to the tourist guide23. a standing order --- a permanent request (for something by a customer)24. From what Mitford has said of the tourists in the first paragraph, can you imagine what, in her opinion, a good tourist should be like He should have a clear purpose when going sightseeing, be appreciative of what there is supposed to be seen; he should not litter, or do anything harmful to the environment.25. What different images has Mitford created of the Americans, the Englishmen, and the Germans with her brief description of themAmericans --- well-to-do but having no taste at allEnglishmen --- mean, not attentive to public hygieneGermans --- well-organized and well-disciplined but not appreciative26. extract --- obtain by much effort27. Rephrase the sentence:As they are obliged, whether they like it or not, to live in public during the whole summer, they very naturally try to extract some financial benefit from this state of affairs.They have no choice but to come into contact with the tourists throughout the summer, and it is not hard to imagine why they should not try to earn some money out of this opportunity.28. What does the word Italian in line 31 refer toThe Italian nation as a whole29. gondolier --- the boatman who propels a gondola, a long narrow flat-bottomed boat with a high prow and stern used on the canals of Venice30. sandolos --- small boats used on the Venetian canals31. Buona fortuna --- (Italian) Good luck32. trinket --- a small ornament (as a jewel or ring) of little value33. point de Venise lace --- lace that is made with a needle or needle point. Burano is known for its Venetian point lace industry.34. four-leafed clovers --- or four-leafed clovers, four-leaf clovers.A four-leafed clover is a clover plant that has a set of four leaves instead of the usual three, and is believed to bring good luck to a person who finds it.Clover –is a small usu. three-leafed plant with pink, purple, or white flowers, often grown as food for cattle.35. holy processions --- religious parades36. Rephrase the sentence:The priest organizes holy processions to coincide with the arrival of the steamer.The priest arranges for the religious pageant to begin the moment the ship arrives.37. flapping --- swaying loosely, and making a noise, especially when moved by wind38. Daily Mail --- name of a newspaper39. Where in paragraph 2 does Mitford reveal her attitude towards the way the islanders behaveShe is somewhat sympathetic to them. Refer to lines 29-31, “As they are obliged, whether they like it or not …from this state of affairs.”40. A metaphor runs through paragraphs 2 and 3. What is it Which sentence sets up the comparison Pick out words that continue the metaphor.The island is compared to a stage, and the activities to a play.Line 31, “The Italian is a born actor …”dress up, sweet-faced old women, apparently, organizes holy procession to coincide, the curtain, shed their jackets, let the smiles fade41. How do you understand the last sentence “Tocello is itself again” The play is over; ordinary life on the island is restored, and the islanders are their normal selves again.Unit ThreeText IThe SubwayTom WolfeI. About the AuthorThe Author --- Tom Wolfe (Thomas K. Wolfe, Jr., 1931-), . author, is one of the new journalists, who write, like journalists, about the people,the places, and the events of the contemporary world, but who write with the imagination, the personal vision, and the rhetorical flair which is usually associated with the creative writer. Wolfe’s writings appear in magazines such as Confidential and Harper’s Bazaar. Wolfe, like any good reporter, observes closely from a particular angle of vision --- often satiric --- and he projects what he feels and thinks into his description by the details he selects to show us and the words he chooses to describe them. His works include: The Kandy-Kolored Tangerine-Flake Streamline Baby (1965), New Journalism (1973), and In Our Time (1980).II Organization and DevelopmentThe topic sentence of paragraph 2 extends, at least in part, to paragraph 3.For paragraph 5, the following words from paragraph 4 with some modifications may serve the purpose of a topic sentence: “However, some men do fall to the state of being a bum. For example, on the East Side IRT subway line…”In paragraph 3, apart from sticking to using “he”as the subject in a series of sentences to describe the actions of the two black boys in the car, the conjunction “then”is used twice to show the chronological progression of the actions.The last four sentences of paragraph 4 all keep to “he” as the subject.III. Notes1. the living symbol of all that adds up to lack of status in New York --- the very indication that those who take the subway have a low social position2. disorientation --- confusion, loss of one’s bearings3. express stop --- a major rapid transit stop where “express trains”stop, as contrasted to a “local stop” where all trains stop4. Rephrase the following.In a way, of course, the subway is the living symbol… every express stop.In New York’s underground transportation system, one finds many examples of what is low-class behavior in New York. The subway is disorganized and people move about wildly at each express stop.5. vistas --- sweeping views6. eerie --- frightening because of strangeness or gloominess7. How is the statement “The whole place is a gross assault on the senses”supported by details in the first paragraphassault on the sense of hearing --- noise of the trains, high-pitched harshness, metallic tones from recordsassault on the sense of touch --- pushing and being pushed in crowds assault on the sense of smell --- unbearable odorsassault on the sense of sight --- The sight of customers with bread flakes caked on their mouths and flatulent cheeks at lunch counters is far from pleasant.8. qualm --- feelings of uneasiness or uncertainty as to whether something is right9. What does the word “qualms”in line 7 mean What does the whole sentence containing the word implyunease, a pang or sudden feeling of doubt, esp. concerning moral conduct Pushing others in a crowded public place is considered rude, but in the . subway the passengers, when in a crowd, seem to have forgotten this basic moral norm.10. tactile --- relating to the sense of touch11. crucifying --- torment, torture12. Rephrase the sentenceYour tactile sense takes a crucifying you never dreamed possible.You are being bumped, shoved and prodded amidst the crowd more than you ever have been before / more than you ever expected.13. 45 records --- The abbreviation “ stands for “revolutions per minute.” It is a measure of the speed of a record. A 45 record goes。

How to be a scientistG ina KolataA sk most people– even students majoring in science – to describe the typical life of a successful scientist, and chances are they will describe a dedicated existence: long hours in the laboratory, toiling alone among racks of test tubes and beakers.B ut researchers say that nothing could be further from the truth. I ndeed, they say, the irony is that to succeed in science, most people have to leave the lab completely. L eading biologists and chemists say they spend no time in the laboratory. I nstead they write grant proposals, travel and give talks on their group‟s research; they think up ideas for their staff of graduate students and postdoctoral fellows to work on, and try their best to motivate and encourage staff members to be creative and productive.D r. Shirley, Tilghman, a molecular biologist at Princeton University, says that most people have no idea of the skills needed to succeed in science. “I get these undergraduates in my office saying they are trying to decide between medicine and science,” Dr. Tilghman said. “They say, …I really want to go into medicine because I want to be involved with people.‟I just say, …my God.‟ The extraordinary thing about being a principal scientific investigator is that I should have been a psychology major. I do nothing but try to motivate people, try to figure out why they‟re not working hard. M ost of biology is a profession where success depends to a large extent on how you work with people.”S ome researchers say that the most valuable course work for scientists may not even be science.Dr. Ponzy Lu, a chemist at the University of Pennsylvania, says his worst memories of his days as an undergraduate at the California Institute of Technology were the humanities courses he and every other science major were forced to take. “We hadto write 500 to 1,000 words a week in essays,” Dr. Lu said. “I wasn‟t good at that kind of stuff.”But as soon as he become a successful scientist, Dr. Lu said he found that rather than puttering around the laboratory conducting experiments, he had to spend his time writing grant proposals, meeting deadlines. Dr. Lu said, writing “is about all I do.”A nd the dreaded essay writing at Cal Tech was “the most useful thing I learned.”S ome scientist s are delighted to leave the laboratory and find that they can finally shine when they are judged by their ideas and their administrative skills. Y et even people who feel this way are often loath to admit it, Dr. Lu said, because it is part of the mystique of science to say you love the lab. “It‟s like Jimmy Carter saying he lusted after women,” Dr. Lu said. “You can get in a lot of trouble saying things like that.”B ut no matter what they think of laboratory work, most researchers say that it was not until they were in graduate school, well on their way to becoming scientists, that they realized what the career path actually is.Dr. Kenneth Gross, a molecular geneticist at Roswell Park Cancer Institute in Buffalo, N.Y., remembers well his epiphany. I t happened when he was a graduate student at the Massachusetts Institute of Technology. O ne day, Dr. Gross was working happily in the lab next to a postdoctoral fellow, Dr. Arthur Skoultchi, who is now at Albert Einstein College of Medicine. F ull of enthusiasm, Dr. Gross said, he remarked that “the most incredible thing is that hey paid you to work in a lab.” Dr. Skoultchi, he said, replied, “Enjoy it while you can,”and explained to Dr. Gross what lay ahead. Y oung scientists move up the ladder from graduate student to postdoctoral fellow to assistant professor to, they hope, recipient of a federal grant. F rom then on, their time in the lab rapidly dwindles to nothing.Dr. Lu explained that it was not so surprising that most successful scientists ended up as thinkers rather than doers. “That‟s the whole problem with big science,” he said. “You have to have an army of people to do the work.”B ut, he added, “Part of what makes a person become a scientist is the desire for influence and power. A nd the only way you can have that is to have a group of people working on your ideas.”A typical research group at a leading university has about a dozen people, paid for mainly by grant money either from the federal government, private groups like the American Cancer Society or companies, that the principal investigator raises.D r. Lu said that although his salary is paid by the university, he must bring in ＄300,000 a year to run his lab. T his includes paying for equipment and paying the budding scientists who perform the experiments. Graduate students earn about ＄12,000 a year, some of which, is paid by fellowship; the rest comes from grant money. P ostdoctoral fellows receive about ＄20,000 a year.S ome scientist s run huge groups that have budgets equal to those of small corporations.D r. Jerome Groopman, an AIDS researcher at Brigham and Women‟s Hospital in Boston, said his group of about 50 people had an operating budget of ＄2 million a year.“It‟s clearly a major problem for a lot of people,”said Dr. Tom Maniatis, a molecular biologist at Harvard. “Nowhere in your education are you trained to be a manager or administer. S uddenly you are faced with writing grants and keeping track of spending. B ut the most difficult challenge is managing people. I don‟t think scientist s are prepared to do that at all.”From the new york times , april 4,1993.怎样成为一名科学家问大多数人- 即使在科学专业的学生- 来形容一个成功的科学家的典型生活，和机会，他们将在实验室中描述了一个专用的存在：时间长，独自之间的试管和烧杯架劳作。

大学体验英语二综合教程Unit 7 Family TiesListen and TalkLead inA family begins with two people. Love deepens and grows between a couple and soon a wedding 1____, the beginnings of a family. Children are born, growing and 2___with every passing year. When grown up, they, too, fall in love and marry. The 3___of creating a family begins again, adding generations to the family.A day in the life of a family is 4___work and school, errands and chores. At the end of a busy day we can find children 5____sharing the events of their day with Mom and Dad. It is a time 6__- working together and playing together. Reading to the children, 7____songs, doing homework together, and playing games are some 8____that take place during family time. A television 9 ___may be what each family member needs to 10____and enjoy some quiet time together. Strong family relationships are developed by spending quality time together.Key: 1. takes place 2. maturing 3. process 4. excitedly 5. filled with7. singing 8. activities 9. show 10 relax Passage A: Things I Learned From Dadthe following questions with the information from the passage.kind of disease did Lobo’s mother suffer from Did she survive itShe suffered from breast cancer, but she survived it.did Lobo feel at homeShe felt loved and secure.Branson’s father a successful lawyer Explain.No, he wasn’t. The word "struggling" implies "working hard to survive". did Branson’s father teach him about human relationshipsThe way you treat others is the way you will be treated.has your father taught youAnswer: Open.3. Choose the best answer to each question based on the information you obtain from the passage.1. Anyone who reads the stories about the three fathers will agree that ________.A fathers play an important role in the lives of their childrenB fathers like to design their children's future for themC fathers are much tougher than mothers to their childrenD fathers are usually the breadwinners in a family2. By describing her father as "a pillar of strength", Lobo tells us that ________.A her father is very important to the whole familyB her father loves her mother very muchC her father is very tall and strongD her father is very supportive of her3. What does Branson's father mean by saying "If you pour water on flowers, they flourish"A Flowers depend on water to blossom.B One gets fresh flowers if he waters them.C Praising a child helps to bring out the best in him.D Criticizing a child helps him to make progress.4. From the passage, we can conclude that ________.A Branson's father has been a successful lawyerB Branson's father encouraged him to quit schoolC Branson's father was confident of his successD Branson's father has been understanding and supportive5. Lewis tells us that ________.A he enjoyed farm work very much when he was youngB he grew up in an environment with very serious racial discriminationC his father taught them how to protect themselves in a hostile environmentD his father was happy to hear that he had been elected to Congress Anwser: , , , ,4. Fill in the blanks with the words given below. Change the form where necessary.1. You have to be a born ___ to be able to do this hard job and not despair.2. Economic ___ in the country must begin with the recovering ofagricultural production.3. Her speech failed to ___ her colleagues into supporting the plan.4. Jack never allowed himself to be bullied into doing anything that went against his ___ .5. I felt disgusted and wandered how I could have ever been so ____ .6. The director insisted that the conditions of the contract must be ___ exactly.7. Local government ____ will take place in May next year.8. The doctor who performed the ____ gave Aikman an 85% chance of full recovery by September.9. Mother was a ___ of strength to us when our situation seemed hopeless.10. The students complained about the ____ rules and regulations at the school.Anwser: 1. optimist 2. reconstruction 3. sway 4. principles 5. gross6. fulfilled7. elections8. surgery9. pillar 10. rigid 5. Complete the following sentences with phrases or expressions from the passage.1. The family crisis really ____ ; she was a competent mother and a successful career woman at the same time.2. The interesting thing about him is that he is one of those who always ___ to be lucky no matter what they do.3. If the traffic plan ____ , it will be applied to other cities too.4. ____ ; the police will soon come to rescue us.5. It's not like Catherine to be rude; she's polite ____ .Anwser:1. brought out her best 2. turn out out 4. Hang in there 5. by nature 6. Complete the following sentences with phrases or expressions from the passage.have the ____ duty of telling Mrs. Jones that her son has been killed. delightful/hatefulreport strongly ____ the police for filing to deal with the problem. criticize/praiseCapitol at Washington is where ____ meets. Conference/Congressis the ____ of modern society. cancer/cancelJim In order to pay his debts, he’s been working ____ hard. tremendously/greatlyAnwser:1. hateful 2. criticizes 4. cancer 5. tremendously the following sentences into English.1. 他并不后悔说过的话,只是觉得他完全可以不用这种方式表达;could have doneHe did not regret what he had said but felt that he could have expressed it differently.2.我们最好等到12月14日;那时大卫已考完试,就能和我们一起去度假了;will have doneWe’d better wait till 14 December. David will have had his exam by then,so he’ll be able to go on holiday with us.3. 他正在做一个新项目,年底前必须完成;work onHe’s working on a new project which has to be finished by the end of the year.4.他们让我们使用他们的实验室,作为回报,我们则让他们分享研究成果;in returnThey are letting us use their lab, and in return, we are sharing with them the results of our research.5.诸如打电话,听电话一类的事情占用了这位秘书的大部分时间;take upSuch things as making and answering telephone calls take up most of the secretary’s time.8. Read and compare the English sentences, paying attention to their italicized parts and translate the Chinese sentences by simulating the structure of the English sentences.his worry, Dad was a pillar of strength for us and especially for her. Despite his advanced age, Grandpa was a pillar of strength for our family and especially for Grandma.尽管他有病在身,他却是我们公司尤其是销售部的顶梁柱;knew that no matter what, Dad and his love would be there.He promised me that no matter what, he and his support would be there. 她从不惧怕困难,因为她知道不管发生什么事,父母的关爱总会和她在一起;decided to leave, and Dad tried to sway me from my decision, as any goodfather would. I decided to settle down in the countryside, and Mother tried to sway me from my idea, as any good mother would.汤姆决定辍学;像任何有责任心的老师那样,威尔逊先生极力劝阻他改变主意;it turned out, my little publication went on to become Student, a national magazine for young people in the UK.As it turned out, Mary went on to get the first place in the speech contest, a great success for the school she represented.结果,中国女子排球队接着获得了一枚又一枚金牌,成为整个国家的一个令人激动的事件;in there and things will improve.Hang in there and you will take the company out of the red.只要坚持下去,你的目标就一定能实现;1 Despite his illness, he is a pillar of strength for our company and especially for the sales department.2 She never feared difficulties, because she knew that no matter what, her parents’ concern and love would be there.3 Tom decided to drop out of school, and Mr. Wilson tried to sway him from his decision, as any responsible teacher would.4 As it turned out, the Chinese Women’s Volleyball Team went on to win one gold medal after another, an exciting event for the whole country.5 Hang in there and your goal will certainly be achieved.Passage B: Love Works A Miraclethe following questions with the information from the passage.1. What was Cruiser doing when Cindy came outHe was trying to save Kyla by grabbing her clothes with his teeth.was special about CindyShe was disabled, paralyzed from the chest down.she call for help when she found her daughter in great danger Explain. No. She didn’t, because she had no time. Besides, there was nobody nearby to help.did Cindy feel when Kyla finally started cryingShe felt extremely excited.does the story tell usAnswer: Open.whether each of the following statements is true or false based on the information in the reading passage. Write "T" for true or "F" for false in the space provided.1. Cruiser, the family dog, liked to chase Cindy's little daughter Kyla for fun.2. Cindy knew that something was wrong when she didn't hear anything after the splash.3. Cindy swam regularly in the family swimming pool to keep fit.4. Cindy was not able to lift Kyla with one arm because the little girl was limp and heavy.5. Cindy brought Kyla back to life by puffing breaths into her mouth. Anwser: , , , ,the following questions with the information you obtain from the passage.1. What was Cruiser doing when Cindy came out2. What was special about Cindy3. Did she call for help when she found her daughter in great danger Explain.4. How did Cindy feel when Kyla finally started crying5. What does the story tell usReference Key:1. He was trying to save Kyla by grabbing her clothes with his teeth.2. She was disabled, paralyzed from the chest down.3. No. She didn't, because she had no time. Besides, there was nobody nearby to help.4. She felt extremely excited.5. Open14. Fill in the blanks with the words given below. Change the form where necessary.1. It was raining but they played the game ____ .2. He took one sip of the wine and ____ it out, for it tasted a bit sour.3. to the tropical heat was more difficult than they had expected.4. As he is out of work these days, we should certainly visit him ____ to cheer him up.5. Their relationship was decidedly ____ after the argument.6. If you do not go to school ____ , you will not learn your lessons properly.7. Anne felt helpless, only able to wipe her mother's face and ____ her hands, praying for some relief for her.8. We both kept ____ ourselves to prove that it wasn't all a dream.9. He ____ his car when he drove through the narrow gate.10. Don't you worry if your baby seems a little reluctant to ____ or walk. Sooner or later, she'll pick it up.Anwser: 1. anyway 2. spat 3. Adjusting 4. frequently 5. chilly6. regularly7. grip8. pinching9. scraped 10. crawlthe following sentences into English.1.他们把房子卖了后就到加拿大和女儿住在一起; go offI’m not supposed to let anyone in without an ID card, but I’ll make an exception in your case.2. ——你下星期这个时候会在干什么——还是像平常一样干活;will be doingHe has learned his lesson from the failure and won’t repeat the mistake.3.他既聪明又勤奋,不久就接管了杂志的编辑工作editing;before longI have great faith in your ability —I’m sure you’ll succeed.4.你话还没说完别人就挂断电话,难道你不恼火吗hang upEven though it was raining, we still went on with our match.5.让他们感到惊恐的是,他们的房顶着火了;to one's horrorI woke up to find myself lying on a hospital bed.。

7—3 New Words1.a nnual 作定语happening every year◆adj. ~ event, meeting, report, visit, show◆n. book or periodical that is published once a year年刊，年报2.m igrationmigrate from…to…◆移居move from one place to go to live or work in another◆迁徙(of animals) go from one place to another with the seasonsThe birds migrate to North Africa in winter. migrant adj.流动的，迁徙的作定语~ workers, ~ birdsmigration U3.w itness◆vt.目击~ an accident/ a murder/a quarrel◆C目击者person who sees an event takeplace~ of/to the accidenteye-witness目击者◆C证人◆C/U 证据evidencegive ~ 作证His ragged clothes were (a) witness to his poverty.4.a ccommodation◆U 住处rooms especially for living in suitable /cheap/ temporary /permanent ~◆(pl.)招待，膳宿accommodations◆accommodate vt. 供给某人住宿或房间The hotel can ~ up to 500 guests.give sb accommodation for the nightmake accommodation for sbIf you come to my house, I’ll give you accommodation for the night.5.o pposite◆ adj. 作定语对面的，相对的There was a garden on the ~ side of the road. They sat at ~ ends of the table.In ~ directions有时放名词的后面The man opposite/The house opposite◆ be opposite to sb/sth 在…对面，和…相反The house is opposite to mine.The direction opposite to north is south.Hot is opposite to cold.His tastes are completely opposite to hers.I sat opposite to him.◆ prep. 在…对面She sat down opposite him.The house opposite ours was burnt down.◆ n. 相反的人或东西the ~“High” is the opposite of “low”.◆oppose vt. 反对oppose sb/sthbe opposed to6.y ell◆ vi./vt.yell at sbyell out高声喊出~ your name/my number◆ (由于疼痛，惊恐)发出高叫声a yell of terrorlet out a yell of pain7.p ause vi /C 停顿，暂停After a pause, the game continued.8.t eamwork n.协作，配合The success is due to the good teamwork.9.d ive ~ intodiver 跳水者，潜水员make a beautiful dive into the pool10.flee-fled-fled◆vi. The birds fled in all directions.flee from the burning house◆vt. (run away from) flee the country11.drag -gg-拖，拉，扯pull sth with effort and difficulty12.meantime adv.I continued working. Meantime, he went out shopping.meantime=in the meantime=meanwhile=in the meanwhile13.urge 催促，促使，主张◆vt.urge sth~immediate actionurge sb to do~ her to join themurge that虚拟◆C 强烈的愿望，要求◆urgent adj.紧急的，紧迫的The call is urgent.An urgent call/letterIt’s urgent that they should be rescued from the ruin.14.abandon vt.放弃，遗弃，抛弃~ sb/sth ~ a project/plan/chancean abandon ed car15.help… out 帮助摆脱困境，解决困难16.relationship C/U关系，交往~ between A and B~ with/to sbHe has wide social relationships.区分relation和relationship◇人与人或国与国的关系relations(必须用复数)US-Chinese relationsImprove relations between our two countries ◇Relations通常指工作上的关系Relationship通常指情感上的关系Relations between workers and managers are good.I have quite a good relationship with my parents.She has a close relationship with herdaughter.◇物与物之间关系用relations与用relationship一样17.conservation U 保存，保护the ~ of forests/old buildingsconserve~one’s strength / health / natural resources / wildlifeconservative adj. 保守的，守旧的Old people are ~.18.jog jo gg inggo jogging 慢跑have a jog19.target n.◆靶，目标The arrow hit the center of the target.◆奋斗的目标；打击、讽刺等目标、对象，众矢之的Become the target of being laughed at20.tideTime and tide wait for no man. 时不我待21.dimension [di'menʃən] / [dai'menʃən] n.维，方面，侧面3-D: Three Dimensional3-D chart 三维图表22.reflect◆ vt.反射，映出A mirror reflects light.The water reflected the moon.◆ vt.反映，表现Their actions reflect their thoughts.His face reflected his emotions(情绪).◆ vi. 思考，沉思~ on/upongive them time to reflectreflect on/upon the likely consequences of the action/what you said◆reflectionC 倒影U 反射；反映；思考His smile is a reflection of his happiness.He is lost in reflection.23.pure adj. 纯的；纯洁的；纯粹的pure waterpure golda pure young girlIt was pure luck.24.be/become aware of对…知道，明白，意识到be aware of the fact/her presence/having done wrongbe aware that she was totally wrong.be conscious of /be conscious thatpolitical awareness 政治觉悟25.vivid adj. 生动的，鲜明的，鲜艳的make a vivid impression on meThe sights remained vivid in my mind.I have many vivid memories of that holiday. This picture showed a vivid street scene.He gave a vivid description of the experience.26.neat adj. 好的，整齐的，匀称的He keeps his office neat.A neat room/desk27.narrow adj. 狭窄的；有限的；狭隘的a ~ street/rivera ~ victory 勉强获得的胜利It was a ~ escape. 九死一生narrowly adv.He narrowly escaped death.The child narrowly escaped drowning.险些溺死28.upside down 上下翻转The picture is hanging ~.He held his book ~.Everything was ~. 事情乱了套。

第七单元服务行业TEXT A 服务行业与服务管理我们现在正处于一个服务的时代，并且服务已经逐渐处于社会的中心地位。

在美国，各种各样的服务占据了美国就业市场的80%，服务行业已经创造了GNP的74%，占经济活动的55%，这些都远远把制造业抛在了后面。

其它发达国家也在过去的20年内同样也经历了这样一个趋势。

因此我们必须首先弄懂，“什么叫服务？〞我们通常把服务叫做由个人或团体为获益他人而做的工作。

我们的经济结构和贸易理念一起在改变，而这种改变最终导致由产品为中心转移到以服务为中心，被称为“第二次革命〞和“信息社会的开端〞。

那什么叫服务行业呢？当政府官员或经济学家提到服务行业，他们总会定义其为“创造不可见产品的行业。

〞服务行业分为以下几个部分。

运输服务、邮递服务和仓储服务信息服务股票证券服务和其它金融投资服务租赁服务职业、科技服务行政服务、废物回收服务和维修服务健康保健服务与社会援助服务艺术、娱乐、休闲服务其它服务从上面的分类我们可以看出，现今服务已经渗透到我们生活的各个角落。

不言而喻服务在我们的日常生活与商务活动中扮演越来越重要的角色。

然而并不是所有人与公司或组织会意识到服务的重要性。

许多经理像鸵鸟一样只是把它们的头深埋在沙子里，许多人袖着手违心地说，“服务大潮只不过像一阵风罢了，不是吗？〞当然，从另一方面，也有许多工作人善于服务，请看下面的案例。

Stew Leonard 经营着一家利润丰厚的三层楼的商店。

他说每当他看到一个愠怒的顾客就如同看到5万美元飞出了他的商店。

为什么呢？因为，像这种一般的顾客每个星期花100美元，一年有50周要购物，然后呆在这个地方可能大约10年。

如果这样的一个顾客在商店有一次不愉快的经历而反而转身另外一家商店的话，那Stew Leonard商店就会少5万美元的收入。

如果这个不满意的顾客把他的不愉快的经历告诉其他顾客，让他们也离开的话，那损失将会更大。

为了挽回顾客，Stew Leonard商店创造了被《纽约时报》称为“商店中的迪斯尼乐园〞，设有化妆的卡通人物、定期的娱乐项目、宠物乐园与电子动物。