下载文档原格式
2020全国职业院校技能大赛中职组酒店服务赛项英语口试题库二、客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you don’t knowwhether you have a room or not, what should you say as a reservation assistant?当客人想在你的酒店预订一个标准间，但你不知道无论您是否有房间，作为预订助理，您应该说些什么？A: Sir, please wait a minute, I’ll check if we have a room available for you.先生，请稍等，我查一下是否有空房间给您。
2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 你来为一位客人整理房间，但他告诉你他更喜欢待会，因为他正忙着做一些文书工作，你会怎么说？A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?我会说：没关系。
我晚点再来。
先生，您什么时候方便？3. Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts? 如果客人说她想用吹风机，但吹风机是110伏的，你会怎么做？A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.我会告诉客人中国的电压是220伏。
最新整理饭店服务技能大赛英语口语比赛参考题全国旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1，这是239房间，我想加一个枕头（这是1xxx室，我想有一个枕头）2，您可以在房间直拨国际长途（你可以在你的房间的国际长途直拨xxx 。
）3，我们提供快洗服务，加收50％的额外费用（我们有50％的额外费用的快递服务。
）4，对不起，请问有没有要洗的衣服吗？（对不起。
你有没有洗衣房？）5。
好像xxx 有问题（它看起来是错误的xxx 。
）6， 2xxx房间的浴缸坏了，请派人来修理一下好吗？（在2xxx室的浴缸订单/服务，可以请你派人来修复/修复它吗？）7，我想要一个转换插头（我想有一个适配器/我需要一个适配器...）8 这是8976房间，请送一个电熨斗（这是8976室，你可以给我一个铁）。
9。
我想要一个客房送餐服务。
（我想有一个房间的服务。
）10。
客房里有小冰箱（在房间里有一个小酒吧。
）11，我的房间现在还没打扫返回，已经12点了。
（我的房间还没有作出起来。
它已经12:00。
）12 请接受我代表酒店向您道歉。
（请接受我的代表酒店道歉。
）13，我房间的电视图象不清楚（在我房间的电视机不清晰的画面）。
14，这件毛衣要用冷水手洗。
（我想这件毛衣冷水手洗。
）15 在房间上wang是免费的。
（这是免费使用互联wang在房间里。
）16。
房间有保险箱（在你的房间有一个安全的。
）17，这个房间是海景房（室享有的海洋/海洋）18，这是您房间的钥匙我们的行李员会带您去房间（这是您的房间钥匙，我们的侍者会告诉你到你的房间。
）19。
我来取您要洗的衣服（我是来收集你洗衣服。
）20。
酒店为客人提供免费的擦鞋服务。
（酒店提供免费为客人提供擦鞋服务。
）（二）中餐宴会摆台21。
您-共有几个人用餐？（多少人在您的晚宴？）22。
请问您预定的用餐时间是什么时候？（我知道你的晚餐预订的时间？）23，请问以谁的名义预定？（其中名称，好吗？）24。
酒店服务技能比赛英语口试参考题库（一）客房服务员（中式客房铺床）题型一：中译英部分1.您可以在房间直拨国际长途。
You can make IDD call in your room.2.我们提供快洗服务，加收50%的额外费用。
We have express service at a 50% extra charge.3.我想要一个客房送餐服务。
I would like to have a room service.4.在房间上网是免费的。
It’s free of charge to use Internet in the room.5.这个房价是海景房。
The room enjoys the ocean view/ sea view.6.酒店为客人提供免费的擦鞋服务。
The hotel provides free shoe shining service for its guests. 7.您需要我们什么时候打扫房间When would you like me to clean your room8.现在可以为您开夜床吗？Good evening. May I do the turn-down service for you now 9.我的房间现在还没打扫过，已经12点了。
My room hasn’t been made up yet. It’s already 12:00.10.如果您有问题，请随时找我们。
If you have any problems or requests, please don’t hesitate to let us know.11.我向您保证，这类事情以后不会再发生了。
I assure you it will never happen again.12.营业时间是上午9点到晚上10点。
The business hours are from 9:00 a.m to 10:00 p.m.13.酒店有自行车出租吗？Is it possible to rent a bike here14.房间有保险箱吗？There is a safe in your room.15.请接受我代表酒店向您道歉。
2020全国职业院校技能大赛中职组酒店服务赛项英语口试题库二、客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you don’t knowwhether you have a room or not, what should you say as a reservation assistant?当客人想在你的酒店预订一个标准间，但你不知道无论您是否有房间，作为预订助理，您应该说些什么？A: Sir, please wait a minute, I’ll check if we have a room available for you.先生，请稍等，我查一下是否有空房间给您。
2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 你来为一位客人整理房间，但他告诉你他更喜欢待会，因为他正忙着做一些文书工作，你会怎么说？A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?我会说：没关系。
我晚点再来。
先生，您什么时候方便？3. Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts? 如果客人说她想用吹风机，但吹风机是110伏的，你会怎么做？A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.我会告诉客人中国的电压是220伏。
2016年技工院校和培训机构学生技能比赛中餐宴会摆台、客房中式铺床赛项英语口语测试参考题题型一中译英（一）中式铺床1. 这是239房间，我想加一个枕头。
(This is room 1010; I would like to have one more pillow.)2. 您可以在房间直拨国际长途。
（You can make IDD call in your room.）3. 我们提供快洗服务，加收50%的额外费用。
（We have express service at a 50% extra charge.）4. 对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5. 好像电话有问题。
（It looks something wrong with the telephone.）6. 2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?）7. 我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..）8. 这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me an iron please.）9. 我想要一个客房送餐服务。
（I would like to have a room service.）10. 客房里有小冰箱。
（There is a mini bar in your room.）11. 我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made up yet. It’s already 12:00.）12. 请接受我代表酒店向您道歉。
客房中式铺床赛项英语口试题.doc“客房中式铺床”赛项英语口试题Part one 句子：中译英：1.欢迎光临我们酒店。
(Welcome to our hotel.)2.先生，请让我为您介绍一下房间设施。
（Let me introduce theroom to you, sir.）3.在房间上网是免费的。
(We offer free internet service in theroom.)4.先生，这是您的房间钥匙。
（Here is your room card, sir.）5.祝您在我们饭店过得愉快。
（I hope you will enjoy your stayin our hotel.）6.对不起，请问有没有要洗的衣服？（Excuse me, do you haveany laundry?）7.我们随时为您服务。
(We are always at your service.)8.请问1628号房间在哪？(Excuse me, where is room 1628,please?)9.请问您的衣服要怎么洗？（How would you like yourlaundry cleaned?）10.请问您房号是多少？（May I have your room number,please?）11.我带您去您的房间。
(I will show you to your room.)12.房间里有小冰箱。
（There is a mini-bar in the room.）13.我现在可以打扫您的房间吗？(May I make up your roomnow?)14.酒店为客人提供免费的擦鞋服务。
（The hotel provides freeshoe shining service for the guests.）15.抱歉，单人间已经全部订满了。
（I’m sorry, our single roomsare fully booked.）16.离开房间时请记得带钥匙。
第四届全国旅游院校服务技能（饭店服务）大赛英语口语参考题（中职组）一、中式铺床题型一中译英1.这是239房间，我想加一个枕头。
(This is Room 239; I’d like to have onemore pillow.)2.您可以在房间直拨国际长途。
（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。
（We have express service ata 50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have anylaundry?）5.好像电话有问题。
（It seems that something is wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in Room2135 is out of order/service, can you please send someone to repair/fix it?）7.我想要一个转换插头。
（I’d like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。
（This is Room 8976, can you sendme an iron, please.）9.我想要一个客房送餐服务。
（I’d like to have a room service.）10.客房里有小冰箱。
（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been madeup yet. It’s already 12:00.）12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of thehotel.)13.我房间的电视图象不清楚。
XXX年成都市旅游饭店服务技能大赛英语口语比赛参考题2020年成都市旅行饭店服务技能大赛英语口语竞赛参考题题型一中译英〔一〕中式铺床1.这是239房间，我想加一个枕头。
(This is room 239; I would like to have one more pillow.)2.您能够在房间直拨国际长途。
〔You can make IDD call in your room.〕3.我们提供快洗服务，加收50%的额外费用。
〔We have express service at a 50% extra charge.〕4.对不起，请问有没有要洗的衣服？〔Excuse me. Do you have any laundry?〕5.看起来有问题。
〔It looks something wrong with the telephone.〕6.2135房间的浴缸坏了，请派人来修理一下好吗？〔The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?〕7.我想要一个转换插头。
〔I would like to have an adaptor/ I need an adaptor..〕8.这是8976房间，请送一个电熨斗。
〔This is room 8976, can you send me an iron please.〕9.我想要一个客房送餐服务。
〔I would like to have a room service.〕10.客房里有小冰箱。
〔There is a mini bar in your room.〕11.我的房间现在还没打扫过，差不多12点了。
〔My room hasn’t been made up yet. It’s already 12:00.〕12.请同意我代表酒店向您道歉。
全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库Part one 句子：中译英：1.如果您希望您的房间过一会儿清扫，请打电话给前台。
译：If you’d like to have your room cleaned later, please call the front desk.2.先生，请让我为您介绍一下房间设施。
译：Let me introduce the room to you, sir.3.在房间上网是免费的。
译：We offer free internet service in the room.4.除非有人要求，一般来说，我们总是先打扫走客房。
译：We always clean the check-out rooms first, unless there is a request.5.对不起，先生。
您再等20分钟可以吗？译：I’m sorry, sir. But could you wait another 20 minutes, please?6.对不起，请问有没有要洗的衣服？译：Excuse me, do you need laundry service?7.我们随时为您服务。
译：We are always at your service.8.如果您需要帮助，请拨9到客房中心。
译：If you need any help, you may call the Service Center by dialing 9.9.我们总是尽力按要求尽早打扫房间。
译：We always try to have rooms made up early on request.10.客房电视可以接收中央台和地方电视台节目。
译：The TV set in the room can receive the China Central Television and local TV programs.11.酒店客房均设有个人密码保险箱，用于存放您的贵重物品。
第三届全国旅游院校服务技能（饭店服务）大赛英语口语参考题（中职组）一、中式铺床题型一中译英1.这是239房间，我想加一个枕头。
(This is Room 239; I’d like to have onemore pillow.)2.您可以在房间直拨国际长途。
（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。
（We have express service at a50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。
（It seems that something is wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in Room2135 is out of order/service, can you please send someone to repair/fix it?）7.我想要一个转换插头。
（I’d like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。
（This is Room 8976, can you send me aniron, please.）9.我想要一个客房送餐服务。
（I’d like to have a room service.）10.客房里有小冰箱。
（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made upyet. It’s already 12:00.）12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of thehotel.)13.我房间的电视图象不清楚。
中职学校学生酒店服务技能竞赛（客房中式铺床）英语口试题库情景应答及答题要点：1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will sendher a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is not agreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellows who is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to have his suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to the guest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. What will you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will you suggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cool off and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to havea stain on his clothes removed?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service is rare, while he asked for well-done? A: I’m terribly sorry. I will inform the Food and Beverage Department; th ey’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling to make a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the guest how to use t he “Make up Room” sign.A: If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basketifyou want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remind him that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll be off duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have his breakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to the room. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggagedelivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now, what do you say to the visitor?A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message?29.Q: How do you respond if a guest complains that one of the pillows in his room smells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage?A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached to his luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from his room.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry.A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests.A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt is missing, and you’ve sewed on a new one for him.A：Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help.A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will not happen again.A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the FrontDesk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enter when filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night?44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow the bell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waitingin the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q：Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q：How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q：How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q：How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?51.Q：What would you say if the guest wants you to bring some drinks for him?A：I will send them to your room right away.52. Q：You are going to clean the room for the guest, but he tells you that it is notconvenient for him now, what will you say?A：I’ll say: That’s all right. I will be back later. What time would be convenient,sir?53. Q：What will you do if the guest says that she wants to use her hairdryer but it’s110 volts?A：I will send her a transformer or a hairdryer for 220 volts.54.Q：You are going to make turn-down service for the guest, but he is working,what will you do?A：I will ask the guest if I should do it now. If not, I will ask him when it will beconvenient for him.55.Q：What would you say if the guest tells you the temperature is low in the room?A：I will adjust the air-conditioning for you.56.Q：What would you say when you want to know whether the guest needs somemore help?A：Is there anything else I can do for you?57.Q：If the guest complains that there is hair all over his bathroom counter and inhis tub, what will you do?A：I will apologize first. And then explain that cleanliness is very important to usI will have a room attendant take care of that immediately.58.Q：If a guest calls to complain that his room key does not work, what will yousay?A：I’m sorry for the inconvenience. I will make you a new key right now,however I need your identification please.59.Q：What will you do if the guest wants to surf the internet in the hotel？A：I will tell the guest that the hotel offers free internet service in the room, andthere is an internet caféin the hotel as well.60.Q：How will you introduce a guestroom to the guest？A：I will introduce the equipment, the views, the services provided and so on tothe guest.11。
“ 2013年江苏联合职业技术学院技能大赛” 中职组客房服务赛项英语口试题Part one 句子:中译英:1. 欢迎光临我们酒店。
(Welcome to our hotel.2. 先生, 请让我为您介绍一下房间设施。
(Let me introduce the room to you, sir.3. 在房间上网是免费的。
(We offer free internet service in the room.4. 先生,这是您的房间钥匙。
(Here is your room card, sir.5. 祝您在我们饭店过得愉快。
(I hope you will enjoy your stay in our hotel.6. 对不起,请问有没有要洗的衣服?(Excuse me, do you have any laundry?7. 我们随时为您服务。
(We are always at your service.8. 请问 1628号房间在哪? (Excuse me, where is room 1628, please?9. 请问您的衣服要怎么洗?(How would you like your laundry cleaned?10. 请问您房号是多少?(May I have your room number, please?111. 我带您去您的房间。
(I will show you to your room. 12. 房间里有小冰箱。
(There is a mini-bar in the room. 13. 我现在可以打扫您的房间吗? (May I make up your room now? 14. 酒店为客人提供免费的擦鞋服务。
(The hotel provides free shoe shining service for the guests.15. 抱歉, 单人间已经全部订满了。
全国旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1.这是239房间，我想加一个枕头。
（This is room 1010; I would like to have one more pillow.)2。
您可以在房间直拨国际长途。
(You can make IDD call in your room。
)3。
我们提供快洗服务,加收50％的额外费用。
（We have express service at a 50% extra charge。
)4.对不起，请问有没有要洗的衣服?(Excuse me。
Do you have any laundry？）5。
好像电话有问题.（It looks something wrong with the telephone。
）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out oforder/service, can you please send someone to repair/fix it？）7. 我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor。
)8.这是8976房间,请送一个电熨斗。
(This is room 8976，can you send me an iron please。
）9.我想要一个客房送餐服务。
(I would like to have a room service。
）10.客房里有小冰箱。
（There is a mini bar in your room。
）11.我的房间现在还没打扫过,已经12点了。
(My room hasn't been made up yet. It’s already12:00。
）12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of the hotel.)13.我房间的电视图象不清楚。
第三届全国旅游院校服务技能（饭店服务）大赛英语口语参考题（高校组）一、中式铺床题型一中译英1、您希望我们什么时候为您打扫房间呢？(What time would you like us to clean your room?)2、枕套脏了，请换一下好吗？(The pillowcases are dirty. Could you change them for me?)3、如果您着急，我们有2小时的加急洗衣服务。
(If you are in a hurry, we have a two-hour express laundry service.)4、我们可以在4小时内送回您的洗衣，加收50%的额外费用。
（We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.）5、我们提供不同种类的服务，如水洗、干洗、熨和缝补。
(We have different services such as washing, dry-cleaning, ironing and mending.)6、我想把我的笔记本电脑存放在酒店的保险柜里。
(I would like to store my laptop in one of your safe-deposit boxes.)7、能派人来修理一下窗户吗？(Could you get a repairman to fix the window?)8、2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in Room 2135 is out of order/service. Could you please send someone to repair/fix it?）9、水龙头一晚上都在滴水。
河北省中职客房服务技能大赛口语试题题型一中译英（一）中式铺床1. 这是239房间，我想加一个枕头。
(This is room 1010; I would like to have one more pillow.)2. 您可以在房间直拨国际长途。
（You can make IDD call in your room.）3. 我们提供快洗服务，加收50%的额外费用。
（We have express service at a50% extra charge.）4. 对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5. 好像电话有问题。
（It looks something wrong with the telephone.）6. 2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135is out of order/service, can you please send someone to repair/fix it?）7. 我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..） 8. 这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me aniron please.）9. 我想要一个客房送餐服务。
（I would like to have a room service.） 10. 客房里有小冰箱。
（There is a mini bar in your room.）11. 我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made up yet. It’s already 12:00.）12. 请接受我代表酒店向您道歉。
(Please accept my apology on behalf of the hotel.)13. 我房间的电视图象不清楚。
“客房中式铺床”赛项英语口试题Part one 句子：中译英：1.欢迎光临我们酒店。
(Welcome to our hotel.)2.先生，请让我为您介绍一下房间设施。
（Let me introduce theroom to you, sir.）3.在房间上网是免费的。
(We offer free internet service in theroom.)4.先生，这是您的房间钥匙。
（Here is your room card, sir.）5.祝您在我们饭店过得愉快。
（I hope you will enjoy your stayin our hotel.）6.对不起，请问有没有要洗的衣服？（Excuse me, do you haveany laundry?）7.我们随时为您服务。
(We are always at your service.)8.请问1628号房间在哪？(Excuse me, where is room 1628,please?)9.请问您的衣服要怎么洗？（How would you like yourlaundry cleaned?）10.请问您房号是多少？（May I have your room number,please?）11.我带您去您的房间。
(I will show you to your room.)12.房间里有小冰箱。
（There is a mini-bar in the room.）13.我现在可以打扫您的房间吗？(May I make up your roomnow?)14.酒店为客人提供免费的擦鞋服务。
（The hotel provides freeshoe shining service for the guests.）15.抱歉，单人间已经全部订满了。
（I’m sorry, our single roomsare fully booked.）16.离开房间时请记得带钥匙。
（Please take the key card withyou when you leave the room.）17.对不起，现在不行，我这儿有个客人。
（Sorry, not now. Ihave a guest here.）18.先生，您什么时候比较方便？（What time would beconvenient, sir?）19.您希望我什么时候过来打扫房间？（When would you likeme to clean your room?）20.这件毛衣要用冷水手洗。
(I’d like this sweater washed byhand in cold water.)21.你替我要1辆出租车好吗？(Could you get a taxi for me,please?)22.您希望什么时候把衣服给您送回来？（When would youlike your laundry back?）23.请让我看一下您的住房卡好吗？(Can you show me yourroom card, please?)24.我来取您要洗的衣服。
（I’m here to collect your laundry.）25.我可以借用一下走廊里放着的那张床吗？(Can I use thebed in the corridor?)26.我想多要1床毛毯和2只枕头可以吗？(Can I have onemore blanket and two more pillows?)27.我来帮您拿行李吧。
(Let me help you with your luggage.)28.卫生间的香皂用完了，请再给我添一块新的，好吗？(Thesoap in the toilet has been used up. Will you please give me a new one?)29.很抱歉让您久等了。
(Sorry to have kept you waiting.)30.这是2139房间。
请送一个电熨斗。
(This is room 2139. Canyou send me an iron, please?)31.您一共有几件行李？(How many pieces of luggage do youhave?)32.请您填写洗衣单，好吗？(Could you fill in the laundry form,please?)33.对不起，都快中午了，我的房间还没打扫。
(Excuse me, it’salmost noon. My room hasn’t been made up yet.)34.请问您喜欢什么样的房间？（What kind of room would youlike?）35.水龙头整晚都在漏水。
( The tap is leaking all night long. )36.3206房间的电视机坏了，请派人来修理一下。
（The TVin room 3206 isn’t worki ng. Please send someone to fix it.）37.房间面山，十分安静。
（The room is facing the mountain. It’svery quiet.）38.我想用信用卡结账。
（I’d like to pay my bill by credit card.）39.史密斯先生不在房间，您需要留言吗？（I’m afraid Mr.Smith is not in the room now. Would you like to leave a message?）40.您最后一次是什么时间，在什么地方看见它的？(Whenand where did you last see it?)英译中：1.Housekeeping, may I come in?（我是客房服务员，请问可以进来吗?）2.Your room number is 3611. Let me show you up there. (您的房号是3611。
我带您过去。
)3.Have you got a booking, madam? (女士，请问您有预订吗？)4.The room is at the end of this corridor. (房间在走廊的尽头。
)5.The air-conditioner doesn’t work.（空调坏了。
）6.This is a room with the sea view.（这个房间是海景房。
）7.How do you like this room?（您觉得这个房间怎么样？）8.When can I have my laundry back?（我什么时候能取回送洗的衣服？）9.Here’s your room. May I put your luggage here?（这是您的房间。
我把您的行李放这里好吗？）10.Y ou’ve got three pieces of luggage. Is that right, sir?（先生，您一共有三件行李，是吗？）11.W e'll dry-clean the dress.（我们将干洗这条裙子。
）12.I s there a tag attached to the luggage?（行李上面有标签吗？）13.T here’s a 10% discount for a double room.（大床间可以打九折。
）14.I’ll send them up to your room, jus t one moment. (我马上把东西送到您的房间，请稍等。
)15.W hat time will you arrive, sir? (先生，请问您几点到达？)16.W e look forward to seeing you. (我们期待您的光临。
)17.W hat’s the rate for a single room? (单人房的房价是多少？)18.I’m very sorry, sir. The hotel is fully booked. (先生,很抱歉，酒店的房间已经预订满了。
)19.P lease deposit your money, jewelry and other valuables inthe hotel safe.（请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。
）20.C ertainly, sir. I’ll clean up your room earlier tomorrow.（好的，先生。
我明天早点打扫您的房间。
）21.Y ou can make long distance calls from your room.（您可以在房间里打长途电话。
）22.I’m sorry, sir. I’m going to your room as soon as I finish thisone.（对不起，先生，我一打扫完这个房间就去您的房间。
）23.I f you have any requests, please don’t hesitate to let us know.（如果您有问题，请随时找我们。
）24.G ood evening. May I do the turn-down service for you now?（晚上好，现在可以为您开夜床吗？）25.I’d like to have an extra blank et and one more glass. (我想多要一张毯子和一个玻璃杯。
)26.P lease fill in the laundry list and put it with your laundry.（请填好洗衣单，并把它跟要洗的衣服放在一起。
）27.T he business hours are from 9:00 a.m. to 10 p.m..（营业时间从上午九点到晚上十点。
）28.D o you prefer laundry returned on the same day or byexpress service? (您的衣服是要当日取还是快洗服务？) 29.C ould you tell me some features of your suitcase?（您能描述一下皮箱的特征吗？）30.W e’re very sorry for the delay, sir. Your luggage waswrongly delivered to Room 608.（很抱歉行李送晚了，您的行李被误送到608房间了。
）31.W e apologize to you for having troubled you so much. (很抱歉给您添了这么多麻烦。
