导游英语情景口语 Item 2-2

导游英语对话模板作文带翻译导游英语对话模板。

导游，大家好，我是今天的导游，欢迎来到我们的旅行团。

我将会是你们在这段旅程中的向导和朋友。

首先，让我自我介绍一下，我叫李明，是本地人，对这里非常熟悉。

我将会为大家带来一场充满乐趣和知识的旅行，希望大家能够尽情享受。

Hello everyone, I am the tour guide for today. Welcome to our travel group. I will be your guide and friend during this journey. First of all, let me introduce myself. My nameis Li Ming, and I am a local here. I am very familiar with this place. I will bring you a fun and knowledgeable trip. I hope you can enjoy it.导游，在我们的行程中，我们将会参观很多著名的景点，品尝当地的美食，了解这里的文化和历史。

同时，我也会为大家介绍一些有趣的故事和传统习俗。

如果有任何问题或者需要帮助的地方，都可以随时来找我。

During our trip, we will visit many famous attractions, taste local food, and learn about the culture and history here. At the same time, I will also introduce some interesting stories and traditional customs. If you have any questions or need help, youcan always come to me.游客1，听说这里有一座很有名的古城，我们会去参观吗？Tourist 1: I heard there is a famous ancient city here. Will we visit it?导游，是的，我们将会去参观这座古城。

导游工作场景英语对话作文allowing the tourists to experience authentic cuisine. She provides recommendations based on dietary preferences and ensures everyone is comfortable and satisfied before proceeding with the tour.Afternoon Exploration:The afternoon session involves visiting more landmarks and cultural sites. Sarah's commentary is informative yet entertaining, keeping the group engaged throughout the journey. She incorporates fun facts, anecdotes, and interactive quizzes to enhance the learning experience.Dealing with Challenges:During the tour, Sarah encounters challenges such as unexpected weather changes or logistical issues. She handles these situations calmly, making quick adjustments to ensure the tourists' safety and enjoyment.Cultural Sensitivity:Sarah emphasizes cultural sensitivity, respecting local customs and traditions. She encourages her group tointeract respectfully with locals and fosters cross-cultural understanding among the tourists.Wrapping Up:As the tour nears its end, Sarah summarizes the day's highlights and invites feedback from the group. She ensures everyone has enjoyed a memorable experience and provides recommendations for further exploration in the area.Reflections:Reflecting on her day, Sarah feels a sense offulfillment in sharing her knowledge and passion for her city with others. She recognizes the importance of continuous learning and improvement to excel in her role as a tour guide.Conclusion:Being a tour guide is more than just showcasing attractions—it's about creating meaningful connections, fostering cultural exchange, and leaving a lasting impression on travelers. Through her dedication and professionalism, Sarah embodies the essence of a skilled and passionate tour guide.。

导游英语对话模板作文英文回答：Guide: Good morning, everyone. Welcome to the Forbidden City.Tourist: Good morning.Guide: My name is Lucy. I'll be your tour guide today. Please follow me.Tourist: Okay.Guide: The Forbidden City was built in the 15th century. It was the imperial palace of the Ming and Qing emperors.Tourist: Wow, that's amazing.Guide: Yes, it is. It's one of the largest and best-preserved ancient palaces in the world.Tourist: How many rooms are there in the Forbidden City?Guide: There are 9,999 rooms.Tourist: That's a lot of rooms.Guide: Yes, it is. The Forbidden City was designed tobe a microcosm of the universe.Tourist: What does that mean?Guide: It means that it was designed to reflect the Chinese belief that the emperor was the son of heaven.Tourist: I see.Guide: The Forbidden City is divided into two parts:the Outer Court and the Inner Court.Tourist: What's the difference between the two?Guide: The Outer Court was used for official business, while the Inner Court was used for the emperor's private life.Tourist: I understand.Guide: Now, let's go to the Hall of Supreme Harmony.Tourist: Okay.Guide: The Hall of Supreme Harmony is the largest and most important building in the Forbidden City.Tourist: It's beautiful.Guide: Yes, it is. It was used for important ceremonies, such as the emperor's coronation.Tourist: I can imagine.Guide: Now, let's go to the Imperial Garden.Tourist: Okay.Guide: The Imperial Garden is a large park that was used by the emperor and his family for relaxation.Tourist: It's so peaceful.Guide: Yes, it is. It's a great place to escape the hustle and bustle of the city.Tourist: I agree.Guide: Now, let's go to the exit.Tourist: Okay.Guide: Thank you for visiting the Forbidden City. I hope you enjoyed the tour.Tourist: I did. Thank you.中文回答：导游，早上好，欢迎来到故宫博物院。

导游和游客英语情景对话对话情景：导游和游客在旅游景点进行导览。

导游（Guide）: Good morning, everyone! Welcome to our tour of the famous landmark. My name is Lisa, and I'll be your guide for today. Before we begin, please gather around, and let me give you some information about this place.游客1（Tourist 1）: Good morning, Lisa! We're excited to explore this landmark with you. Could you tell us a bit about its history?导游（Guide）: Of course! This landmark was built in the 18th century and has great historical significance. It served as a royal palace and witnessed many important events throughout history.游客2（Tourist 2）: That's fascinating! Are there any specific areas or exhibits we should pay attention to?导游（Guide）: Absolutely! We'll visit the main hall, where you'll see stunning artwork and historical artifacts. We'll also explore the beautifully landscaped gardens and learn about their design.游客3（Tourist 3）: I heard that there's a famous painting in one of the rooms. Will we get a chance to see it?导游（Guide）: Yes, indeed! That painting is located in the grand gallery, and we'll make sure to include it in our tour. It's a masterpiece by a renowned artist, depicting a significant event from the past.游客1（Tourist 1）: That's fantastic! I can't wait to see it. How long will the tour last, and are there any breaks scheduled?导游（Guide）: The tour will last approximately two hours, and we'llhave a short break halfway through. Feel free to ask questions along the way, and I'll be happy to provide more information.游客2（Tourist 2）: Thank you, Lisa! We appreciate your guidance. One more question: are photography and video recording allowed during the tour?导游（Guide）: Yes, photography is allowed in most areas, but please refrain from using flash or tripod stands. As for video recording, it's permitted as long as it doesn't disturb other visitors or obstruct the tour.游客3（Tourist 3）: Understood! We'll be mindful of that. Thank you for the information, Lisa. Let's get started with the tour!导游（Guide）: You're welcome! Let's begin our exploration of this magnificent landmark. Please follow me, and don't hesitate to ask if you have any further questions. Enjoy your tour!在这个对话中，导游向游客介绍了旅游景点的历史和重要区域，并解答了游客们的问题。

导游英语口语1. 打招呼与欢迎- 作为导游，一口流利的英语口语那可太重要啦！比如说，见到游客的时候，一句“Hello, everyone! Wee to this amazing place.”（就像打开一扇通往奇妙世界的大门，热情地迎接大家进入这个独特的地方）。

简单又直接，游客一下子就能感受到你的热情。

可别小看这简单的问候，它就像一把钥匙，开启了愉快旅程的第一步。

2. 介绍景点的总体情况- “You know, this place is like a hidden gem. I t's full of surprises.”（这个地方就像一颗隐藏的宝石，到处都是惊喜，就像你在森林里突然发现了一座神秘的小木屋一样）。

我每次说到这儿，游客们眼睛都亮了。

这可比干巴巴地说“这个地方有很多特色”有意思多啦。

3. 讲述景点的历史- “The history here is super long. It's like a storybook that has been passed down for generations.”（这里的历史超级悠久，就像一本传承了好几代人的故事书）。

有一次，我给一群外国游客这么说，他们就特别好奇，不停地问关于这个“故事书”里的故事呢。

4. 描述景点的建筑风格- “Look at those buildings. They are so unique. It's as if each one has its own personality.”（看那些建筑，它们非常独特，就好像每一个都有自己的个性）。

就像人一样，有的建筑看起来很庄重，有的又很俏皮。

游客听了就会更仔细地去观察这些建筑的不同之处。

5. 提及当地的美食- “Oh, the local food here is to die for. It's like a party in your mouth.”（哦，这儿的当地美食好吃得要命，就像在你嘴里开派对一样）。

导游英语情景⼝语对话导游英语情景⼝语对话 导语：如果在旅游当中不⼩⼼有紧急情况，如⽣病什么的，那应该如何跟导游说明情况呢?下⾯就让⼩编来帮你! Conversation 1 会话 1 A:Hello, Walter? A：您好，是沃特吗? B:Yes. Hi, what's up? B：是的。

嗨，什么事? A;l was wondering if you wonted to go for-a walk with us. A：我想问问您想不想和⼤家出去⾛⾛。

B:I'm afraid not. I'm sick. I have a fever but I'm cold, and I threw up earlier. B：我怕不⾏，我病了。

我发烧，但⼜觉得很冷，⽽且先前我还呕吐了。

A:Oh, man.I hope you get to feeling better. A：噢，天哪。

我希望您会觉得舒服⼀点。

B:I would feel better if you came over and took care of me. B：如果您能过来照顾我的话，我会觉得好⼀点⼉的。

A:OK, then. I'll be there in a minute. A：那好吧。

我马上就过来。

(after a while...) (过了⼀会⼉……) A:Walter! Where are you? A：沃特，您在哪⼉? B:I'm in the bathroom. B：我在洗⼿间⾥。

A:What took you so long? A：您怎么这么长时间? B;l was in the bathroom with the runs. B：我在洗⼿间⾥拉肚⼦。

A:Gross. Diarrhea? A：真恶⼼。

是痢疾吗? B:It's not so bad. B：没有那么严重。

关于导游职务的英语面试情景对话(I= Interviewer主试人 A= Applicant申请人)I:Hello，Mr. Li. Won’t you sit down?A:Thanks a lot.I:I’m Weimin Liu，the personnel manager.Nice to meet you.A:How do you do，Mr. Liu?I’m pleased to see you.I:Now let’s start with your identification. Please tell me your full name.A:My full name is Ming Li.I:Where do you come from?A:I come from Guangxi Zhuang Autonomous Region.I:How many people are there in your family?A:There are five of us:my grandmother，my parents，and eldersister and me.I:How do you get along with your sister?A:We get along very well.She is one year senior to me. When I go home during holidays every year， we go boating and mountain climbing together a lot.I:Do you think you are quite extroverted or introverted?A:Well，I always enjoy being with a group of people and chatting with others. But when I come to be reading，I prefer to be by myself.Onthe whole，I’m quite outgoing.I: Why do you want to be a tour guide?A:I like to travel and I also like meeting various kinds of people，so I think guiding Chinese tourists abroad would be interesting.I:What courses have you completed at Beijing Institute of Foreign Languages for Tourism?A:In addition to English，I have studied economics of tourism，tourist marketing，tourist psychology，tourist cultures，tourist etiquettescience，guiding methods and techniques，vocational ethics of tourism，law of tourism， and so on.I:Have you learned any other foreign languages other than English?A:Yes，I have learned a little French and German as well.I:What are the responsibilities of a tourist guide?A:A tourist guide must be responsible for arranging and coordinating tour activities，and offering service of transportation，accommodations，sightseeing，shopping and entertainment.I: Have you ever had any actual experience as a tourist guide?A:I have a little experience.I guided a few groups of foreigntourist around Beijing last winter vacation.I showed them to the Great Wall，the Imperial Palace，the Ming Tombs，the Temple of Heaven，and the Summer Palace.I:Then you may know that it’s hard work.A:Yes，I know. But I don’t mind working hard.I: Have you sat for the National Examinations for Tourist Guides?A:Yes，I have got a qualification certificate.I:If we engage you as a guide in Overseas Department， whichsection do you expect to work in，Asian Section，or European Section，or American Section?A:I’d like to work in American Section，for my knowledge ofAmerica is better than that of the other continents.I:Speaking of America，I’d like to ask you a few questions.Which river is the longest one in America?A:The Mississippi River.I:Can you name some large cities in the U. S.?A:New York，Washington，San Francisco，Los Angeles，Philadelphia，Boston， Houston.。

听力材料Item 1 Meeting Guests Model 1: Meeting Guests at the AirportWords and PhraseslobbyguideLos Angelestiredneverthelessinterestingluggagetravel servicetourist groupI can manageshuttle busparking lotUseful Expressions1. Welcome to China!2. Did you have a good trip?3. You all need a good rest first.4. You will have plenty of time to see all the interesting places in China.5. Is everyone in the group here?6. Shall I help you with your luggage?7. The shuttle bus is just waiting in the parking lot.Dialogue I: Meeting Guests at the AirportScene: In the airport lobby, Meng Jun, a young tour guide from the Youth Travel Service, is greeting a tourist group from the United States headed by James Green.M：Excuse me! Are you Mr. Green from Los Angeles?J：Yes, I’m James Green.M：Nice to meet you, Mr. Green. I’m Meng Jun, your tour guide from theYouth Travel Service. Just call me Jun.J：Nice to meet you, too.M：(Meng Jun shakes hands with Mr. Green and other guests) Welcometo China!J：We’re so glad you’ve come to meet us at the airport, Jun.M：Did you have a good trip, Mr. Green?J：Yes, quite pleasant. But we feel a bit tired after the long flight.M：Yes, you must. You all need a good rest first.J：Nevertheless we are all excited that we’ve finally arrived in thecountry that we have beenwishing to see for years.M：You will have plenty of time to see all the interesting places inChina. Is everyone in the group here?J：Yes, a party of ten. We have five ladies and five gentlemen.M：Good. Can we go now? Shall I help you with your luggage, Mr.Green?J：No, thanks. I can manage.M：Please follow me, ladies and gentlemen! The shuttle bus is justwaiting in the parking lot.J：That’s fine. Hurry up, guys!M：This way, please.Listen and Answer:1．Are you Mr. Green from Los Angeles?2．Did you have a good trip?3．Is everyone in the group here?4．Shall I help you with your luggage?5．Is the shuttle bus waiting outside?Model 2: On the Way to the HotelWords and Phrasestouristinternationalenjoyablememorableswanefficientextensivefacilitydineentertainsquaremonumentmagnificentreceptionscenic spotshistorical sitesGreat WallThe Palace MuseumThe Summer Palacereception deskUseful Expressions1. Is everybody on the bus?2. Shall we go now?3. Let me introduce my team to you first.4. We will do our best to make your trip more enjoyable and memorable.5. It’s one of the best four-star hotels in the city.6. I hope you will enjoy your stay there.7. Next, I’d like to introduce something about this city.8. There’re many famous scenic spots and historical sites in Beijing.9. I’m afraid you need a good rest first.10. Let’s get off and go to the reception desk.Dialogue II: On the Way to the HotelScene:Zhu Wei, the guide, met the tour group at the airport and they are driving to the hotel. The coach is about to start.Z: Is everybody on the bus?T: Yes, I think so.Z: Shall we go now?T: Yes, please.Z: ( to all the tourists in the coach ) Welcome to China, ladies andgentlemen. Let me introduce my team to you first. My name is ZhuWei. I am a tour guide from China International Travel Service. I’ll bewith you for your trip in Beijing. This is Mr. Fang, our driver. We willdo our best to make your trip more enjoyable and memorable. Ihope you will have a very pleasant stay here in Beijing. Thank youvery much! Now, we are driving straight to the hotel, the White SwanHotel.T: Well, how far is it to the hotel?Z: It’ll take us about one hour. It’s one of the best four-star hotels inthe city. There is warm and efficient service with extensive leisurefacilities. I hope you will enjoy your stay there.T: That’s great.Z: Next, I’d like to introduce something about this city. Beijing is thecapital of China. It is a pleasant place to visit as well as to do business,shop, dine, or be entertained. There’re many famous scenic spotsand historical sites in Beijing, such as the Great Wall, the PalaceMuseum, the Summer Palace, and so on.T: We are really longing for a visit.Z: You must be tired after the long trip. I’m afraid you need a good rest first.T: That’s very kind of you. Oh, look, what a big square!Z: Yes, it is Tian’anmen. It is perhaps one of the largest squares in the world today.T: That’s rather interesting. What about that building?Z: It is the Monument to the People’s Heroes.T: I see, it looks magnificent.Z: Well, here we are. This is the hotel. Let’s get off and go to the reception desk.T: OK.Listen and Answer:1．Is everybody on the bus?2．Where does Zhu Wei come from?3．Are there many famous scenic spots and historical sites in Beijing?4．What is that big square?5．What about the magnificent building?Model 3: A Welcome SpeechWords and PhrasesspeechsurnameexperiencesuggestionhesitateswanlobbyrememberUseful Expressions1．Allow me to introduce myself.2．And this is Mr. Deng, our driver, who has had 10 years of driving experience.3．We’ll do everything possible to make your visit a pleasant experience.4．If you have any problems or suggestions, please don’t hesitate to let us know.5．Please do remember the plate number of our bus.Passage Reading I: A Welcome SpeechGood morning, ladies and gentlemen,Welcome to China. Allow me to introduce myself. My name is Huang Lan. Huang is my surname, so you may call me Xiao Huang. I’m a guide from Zhejiang China Travel Service. And this is Mr. Deng, our driver, who has had 10 years of driving experience. We’re glad to have all of you here.I’ll be with you during your five-day tour in this city and we’ll be at your service at any time. We’ll do everything possible to make your visit a pleasant experience. If you have any problems or suggestions, please don’t hesitate to let us know.The hotel where you stay is the White Swan Hotel. It offers the best services in this city. We shall meet at the hotel lobby at 7:00 a.m. for our first visit tomorrow. Please do remember the plate number of our bus. The number is 192588. Thank you.We hope you’ll enjoy your stay in this city.Listen and Answer:1．What’s the guide’s surname?2．How many years of driving experience does the driver have?3．How long will the tourists stay in this city?4．What’s the name of the hotel?5．What’s the plate number of the bus?Model 4: China-a Country with an Ancient Civilization Words and Phrasesancientcivilizationinventorcompassprintingresourceelegantwaterfallsrarespeciesdistinctivecuisinedomesticpoliticalcontemporarycultural relicshistorical siteslook forward to (doing)Useful Expressions1. China has a written history of over 5,000 years of civilization and boasts rich cultural relics and historical sites.2. China attracts a large number of domestic and foreign tourists every year.3. Beijing, the capital city of the People’s Republic of China, is the country’s political and cultural center.4. Beijing, as well as the whole country of China, is looking forward to welcoming friends from all over the world!Passage Reading II: China-a Country with an Ancient CivilizationChina has a written history of over 5,000 years of civilization and boasts rich cultural relics and historical sites. It is the inventor of compass, papermaking, gunpowder and printing. Thanks to China’s rich tourist resources ----- high mountains, elegant river, springs and waterfalls, rich and varied folk customs, rare species, scenic spots and historical sites, distinctive opera, music and dance, and world-famous cuisine, China attracts a large number of domestic and foreign tourists every year.Beijing, the capital city of the People’s Republic of China, is the country’s political and cultural center. It is also one of the world’s most famous historical and cultural cities where youcan learn the 1000-year contemporary history of the country.Beijing, as well as the whole country of China, is looking forward to welcoming friends from all over the world!Listen and Answer:1．Does China have a written history of over 1,000 years of civilization?2．What are the China’s rich tourist resources, give some examples?3．What are the four inventions?4．Where is the capital city of the People’s Republic of China?5．How many years of contemporary history does Beijing have?More Listening Practice:Listening IAt the AirportA:Excuse me, but are you Mr. Davis from UK?B:Why, yes, I’m Mark Davis.A:Oh, Mr. Davis. I’m very glad to meet you. My name is Zhu Lan.I’m the guide from the Beijing Travel Service.B:Hello, Ms Zhu. Thank you for coming to meet us.A: Welcome to China Mr. Davis. How was your trip?B:Fine. We had a very pleasant flight. Let me introduce to you MissTyler, my assistant. She is in charge of the daily affairs of our tourparty.A: How do you do, Miss Tyler? I’m pleased to meet you.B:How do you do? I’m pleased to meet you, too.A: We’ve made reservations for your party at the Hong Kong GardenHotel.B:Thank you very much.A: Shall we go to the hotel now? The shuttle bus is just waiting outside.B:Fine.A: Your baggage will be sent to your rooms in the hotel.B:That’s good.A: May I help with your suitcase, Mr. Davis?B:It’s very kind of you.Listening IITraveling in BeijingThere are many fascinating sights in and near Beijing, but before visiting the attractions, spend an hour or two walking the streets. Get off the main boulevards and wander through the mazelike alleys where most residents live or perhaps stroll down Old Culture Street. If your hotel is downtown , walk to the walled 14th-century Forbidden City, so named because it was off limits to ordinary citizens. On its grounds are six palaces and 800 smaller buildings, containing 9000rooms. The main gate of the palace opens onto Tiananmen Square. The square is the site of the Monument to the People’s Heroes, Mao Zedong’s Mausoleum, the Great Hall of the People, the Museum of Chinese History; the Museum of the Chinese Revolution.Item 2 Hotel Check-inModel 1: Hotel Room ReservationWords and PhrasesclientluxuriousreservationdeluxepresidentialconfirmsuiteUseful Expressions1．This is Hu Hong, the tour guide of China Youth Travel Agency.2．I’d like to reserve a room in Guangzhou.3．What kind of room would you like to reserve?4．How long would you stay here?5．There would be some discount when the hotel is not very busy.6．Is there anything else I can do for you?7．Just call me when you have other questions.Dialogue I : Hotel Room ReservationG: This is Hu Hong, the tour guide of China Youth Travel Agency.Can I help you?C: This is John Smith from London. I’d like to reserve a room in Guangzhou. Will you please arrange it for me?G: It’s my pleasure. What kind of room would you like to reserve? We have singles, doubles, suites of different styles, deluxe ones.C: A British suite, please.G: OK. How long would you stay here?C: Three days from the third to the fifth of March.G: Now, Mr. Smith, let’s check the information. You’d like to reserve a British suite for three days from the third to the fifth of March. Is thatso?C: Yes, exactly.G: Is there anything else I can do for you?C: Can you give some idea about the price for the hotel?G: well, it’s about 1000 RMB for one day. And there would be some discount when the hotel is not very busy.C: OK. I see. Thank you for the information.G: Thank you for calling. We look forward to seeing you. Just call me when you have other questions.C: Thank you. Bye!G: Good bye.Listen and Answer:1. Who is the Caller, where is he from?2. How long would the visitor stay in the hotel?3. What kind of room would the visitor like to reserve?4. What is the price to stay at the hotel for three days?5. Is it possible to have some discount?Model 2: Checking inWords and PhrasesSino-Germandelegationname-listwell-preparedvouchertwin roomsgroup visamorning-call servicebreakfast buffetUseful Expressions1．May I help you?2．We’d like to check in.3．Do you have reservations?4．A moment, please.5．Here is the name-list with the group visa.6．Here are the vouchers for your breakfast buffet.7．Wish you a nice stay here.Dialogue II: Checking inScene:The tour guide is helping a group of foreign visitors to check in at a hotel in Shanghai.The reception clerk receives the tour guide.C: Good morning, madam. May I help you?G: Yes, please. We’d like to check in.C: Do you have reservations?G: Yes. The Shanghai Youth Travel Agency has booked 15 rooms for us.C: Would you please tell me the name of your group?G: The Sino-German Friendship Bridge Delegation.C: A moment, please.(The clerk looks up the computer)C: Yes, 15 twin rooms for four nights.G: Yes, exactly. Here is the name-list with the group visa.C: Thank you. You are well-prepared. Here are the keys to the rooms. Do you need morning call service?G: Yes, please make it at 7:00 a.m. for tomorrow morning and 8:00 a.m.for the rest of the days.C: Here are the vouchers for your breakfast buffet. The breakfast will be served at the dining hall on the second floor from 7:00 to 9:00 a.m..G: Thank you.C: Thank you and wish you a nice stay here.Listen and Answer:1．What is the name of the traveling group?2．How many rooms has the group reserved?3．What is the name of the travel agency that reserved the rooms for the group?4．How long will the group stay in the hotel?5．What time is breakfast served in the hotel?Model 3: Itinerary PlanningWords and PhrasesitineraryaccompanypedestrianconductedmemorialsightseeingvehiclecrystalUseful Expressions1. Hello everybody, can everyone hear me?2. I’d like to say something about tomorrow’s arrangement.3. The tour starts at 9 o’clock tomorrow morning and lasts about two hours.4. We’ll meet outside the hotel entrance at about ten to nine.5. There are some sightseeing vehicles available here and there.6. The tour will end at the Crystal Teahouse in the main square.7. I hope you will enjoy the tour.Dialogue III: Itinerary PlanningA: Hello everybody, Can you hear me?B: Yes, very clearly!A: Thank you. I’d like to say something about tomorrow’s arrangement.B: Yeah! Go ahead.A: I’ll accompany you on a conducted tour round the city tomorrow.B: Yes.A: The tour starts at 9 o’clock tomorrow morning and lasts about two hours.B: What time should we be ready?A: Please be ready at 8: 50. We’ll meet outside the hotel entrance at about ten to nine. Is that OK?B: OK, ten to nine.A: I suggest you bring your sunglasses, umbrella, and a hat as the weather is sunny.B: Yes, thank you. How should we go?A: We’ll pay a visit to the Grand Theatre first. We’ll go there by coach.B: What will we do next?A: We’ll walk through the pedestrian mall on Nanjing Road and thenvisit the fruit and vegetable marketB: Wonderful! I just want to buy some fresh fruit.A: Then we’ll pass by the heroe s’ memorial and walk along the river.B: So, we need to walk a lot.A: Well, it depends. There are some sightseeing vehicles available here and there.B: That’s great!A: The tour will end at the Crystal Teahouse in the main square.There you’ll be able to enjoy our famous local cake.B: Wonderful!A: I hope you will enjoy the tour. See you in the morning.Listen and Answer:1. When will the tour start and how long will it last?2. What time and where should the tourists meet?3. What does the tour guide suggest the tourists bring?4. How will the group go to the Grand Theatre?5. Where is the end of the tour?Model 4: Process of Hotel Guest RegistrationWords and Phrasesapproachestablishtitleassigndepositcardholdervalidityreceiptcashiereye contactUseful Expressions1. Greet each guest with a smile in your voice as well as on your face.2. You should first establish and keep eye contact with the guest.3. When addressing the guest, do not call a guest by his or her first name.4. Ask the guest to show his or her credit card for an imprint or to pay a deposit.Passage Reading: Process of Hotel Guest RegistrationIf you are a reception clerk at the reception desk, you should always greet each guest with a smile in your voice as well as on your face. When a guest is approaching, you should first establish and keep eye contact with the guest. Then try to find out the guest’s name immediately and use it during the conversation. Always use polite titles as “Mr.” or “Ms.”When addressing the guest, do not call a guest by his or her first name.Next, find out if the guest has a reservation. Then, check the reservation in the computer and confirm the room information with the guest.After that, ask the guest to show his or her passport and to fill out the registration form. When the form is ready, you should try to find out the needs of the guest, . the position of the room.Then, assign a room to the guest and prepare the key to the room. Before giving the key to the guest, ask the guest to show his or her credit card for an imprint or to pay a deposit. Upon receiving the credit card, check the name of the cardholder and validity. Collect 150%of the room rate and give the guest the receipt. Next, confirm with the guest the departure date, room rate and other needs. Fill out the room card and tell the guest the room number. If there’s nothing wrong, give the guest the room card and key to the room. When everything is done, thank the guest and wish him /her a pleasant stay.At last, turn in the guest registration form, credit card imprint and a copy of deposit receipt to the cashier.Listen and Answer:1. When greeting a guest, what should you pay attention to?2. When addressing a guest, what title can you use?3. Upon receiving the credit card, what information should you check?4. What should be done with the credit card?5. What information should be checked before giving the guest the room key?More Listening Practice:Listening IA Group ReservationR: Good morning. Reservations.How may I help you?C: Good morning. I’d like to reserve rooms for my group.R: What type of rooms do you want to reserve?C: We have 10 people. ___ five twin rooms, please.R: For which dates?C: From ____21st to 23rd ___ of March.R: Wait a minute, please. _ five twin rooms for March from 21st to 23rd .Yes, those rooms are available .C: What will be the rate?R: It’s __600 RMB per night.C: Can you give us _ a special rate_ since we always stay in your hotel ?R: May I have your name, please?C: Brutes Lewis from General Traveling Company.R: Oh, Yes, Mr. Lewis, there is a __20______percent discount for regular customers.C: How can I _guarantee my reservation ?R: You can guarantee the reservation with your _ credit card number_.C: My __ Visa card number is 3600 54762 5819.R: OK. Mr. Lewis. How will you be arriving?C: By air _____. Do you have pick-up __ service?R: When will you be arriving at the airport?C: The arrival time should be __12:45_.R: OK. Our hotel bus will be there at that time.Listening IIExtending the StayR: Good morning, sir. May I help you ?G: I meant to check out today, but I have to stay three more nights here.R: May I know your name and room number, please?G: Andrew Stowe of Room 618 .R: Please wait a minute Mr. Stowe. I’ll check the computer record . Here, today is 12th. You want to extend your stay till 15th ?G: Yes, exactly.R: I’m sorry, sir. You can only stay in that room for one more night. Your floor was reserved for a conference from the 14th .G: What will be my next two nights__?R: Would you mind changing to room _819__C: Not at all.R: Thank you, sir. This is your registration form. Please replace the departure date with the 15th.G: OK.Item 3 Housekeeping ServiceModel 1: Escorting the Guest into the Guest RoomWords and Phrasesusherspaciouswardrobefaucetswitchlaptoplobby attendantsafe-deposit boxUseful Expressions1．Welcome to our floor.2．I’m the attendant for this floor.3．There is a price list over there.4．There is an Internet broad band access hookup on the desk.5．If you need any help, please let me know.Dialogue I: Escorting the Guest into the Guest RoomScene: The lobby attendant ushers Mr. Jones onto the floor of his room. The floor attendant, Xiao Wu is waiting for them.L: Hello, Xiao Wu. This is Mr. Jones of Room 1506.X: Nice to meet you, Mr. Jones. Welcome to our floor.J: Nice to meet you, too.X: I’m the attendant for this floor. We’re glad to have you here. Thisway, please.J: Good.X: Here we are. This is your room, Mr. Jones.J: Oh, the room seems very spacious!X: Yes. Mr. Jones, could I put your suitcase by the wardrobe?J: Yes, please.X: Well, Mr. Jones, let me introduce the facilities in the room. First, let’ssee the bathroom. The red faucet is for hot water and the white one isfor cold water.J: Is the water drinkable?X: No. You may get hot drinking water from the mini-jar, and cold drinksfrom the mini-bar.J: Do you have a price list for the things in the mini-bar?X: Yes, there is a price list over there. Well, and this is theair-conditioning switch. The temperature in your room can beadjusted as you like.J: Can I make IDD calls in the room?X: Yes. For IDD calls, just dial 9, and then 0-0. Next, dial the country code and the area code before the phone number you want to call.Besides, there is a phone index on the desk.J: I see. Is the Internet available through my laptop?X: Certainly. There is an internet broad band access hookup on the desk.J: How much do you charge for the use of it?X: It’s 5 RMB per hour. Would you please keep your valuables in the safe-deposit box in the wardrobe?J: Certainly. Thank you so much.X: It’s my pleasure. If you need any help, please let me know.Listen and Answer:1. What is the room number of Mr. Jones?2. Is Jones satisfied with the size of the room?3. What is an IDD call, how to make an IDD call in the room?4. Is the Internet available in the room, how much is it?5. Where the valuables should be kept?Model 2 Making up the RoomWords and Phrasestowelovernightmesscozyturn-down serviceUseful Expressions1. Should I do the turn-down service for you now?2. Would you tidy up a bit in the bathroom?3. Would you like me to draw the curtains for you, sir and madam?4. Is there anything else I can do for you?5. We try to be always at your service.Dialogue II: Making up the RoomScene:The Browns are sitting in the room when a room attendant knocks at the door to see whether the turn-down service is to be done.A: Good evening, sir and madam. Should I do the turn-down servicefor you now?B: Oh, thank you. But we are having some friends over to have a smallparty here in the room. Could you come back in three hours?A: Certainly, madam. I’ll be off at seven, but I’ll let the overnight staffknow. They will come then.B: That’s fine. Well, our friends seem to be a little late. Would you tidyup a bit in the bathroom?A: No problem.B: Besides, please bring us a bottle of just boiled water. We’d treat ourguests with typical Chinese tea.A: Yes, madam. I’ll bring in some fresh towels together with the drinkingwater.B: OK.A: (Having done all on request)It’s growing dark. Would you like me to draw the curtains for you,sir and madam?B: Why not? That would be so cozy.A: May I turn on the lights for you?C: Yes, please. I’d like to read short stories while waiting.A: Yes, sir. Is there anything else I can do for you?B: Nothing more. Thank you very much. You’re a smart boy indeed.A: We try to be always at your service. Good-bye, sir and madam, anddo have a very pleasant evening.Listen and Answer:1. When will the Browns want to have their turn-down service?2. Who will do the turn-down service for the Browns?3. What is the room attendant required to do now?4. What will Mr. Brown do while waiting for the friends?5. Are the Browns satisfied with the room attendant?Model 3: About Room Service OrderWords and Phrasescroissantdonutpotextrasaladroom serviceUseful Expressions1. What would you like to order?2. Would you like a cup of coffee or a pot of coffee?3. A pot costs about 20 RMB extra.4. Our waiter will be there in around 10 minutes.5. Please feel free to ask.Dialogue III: About Room Service OrderScene: Mr. Lock in Room 1608 orders his breakfast. The staff takes his order.S: Good morning. Room service. What can I do for you?L: Hi, I’d like to order some food for my breakfast.S: Yes, sir. What would you like to order?L: I’d like a ham and cheese croissant, a boiled egg, and a coffee.S: Would you like a cup of coffee or a pot of coffee?L: What’s the difference?S: A pot costs about 20 RMB extra.L: A pot please.S: Anything else?L: Do you have green salads?S: Yes, sir. Do you want one?L: Yes, a green salad.S: Anything else?L: No, that’s all.S: Could I have your name?L: Mr. Lock of Room 1608.S: So, Mr. Lock, we’ll send to Room 1608 one ham and cheese croissant,a boiled egg, a pot of coffee and a green salad. Our waiter will bethere in around 10 minutes. If there is anything more you may need,please feel free to ask.L: OK.S: Thank you. I hope you’ll have a good day.Listen and Answer:1. Why does Mr. Lock make the phone call?2. What did Mr. Lock order for the breakfast?3. How much more does a pot cost than a cup of coffee?4. How long should Mr. Lock wait for the breakfast?5. What is the room number of Mr. Lock?Model 4: Hotels TodayWords and PhrasesgenerallyvacationcommercialtransientresortseashoreresidentialluxuriousinexpensiverangemoderateUseful Expressions1. Hotels designed for business people are known as commercial or transient hotels.2. Transient hotels are usually located in the business section of town,3．This (residential) is designed to meet the needs of people who want to live in a hotel.4. Some hotels have as few as ten rooms, and others have several hundred.5. Hotels range from the very luxurious, which charge high rates, to the small and inexpensive that fall within the price range of large number of travelers.Passage Reading: Hotels TodayHotels today are quite different from those of the past. People who stay in them are generally traveling for business, or they are touring or on vacation. So hotels are designed mainly to meet the needs of one of those two groups of people. Hotels designed for business people are known as commercial or transient hotels. Hotels for people on vacation are called vacation or resort hotels.Transient hotels are usually located in the business section of town, while resort hotels may be at the seashore, on a mountain lake, or in the desert.In addition to these two main types, there is a third type of hotel, called a residential hotel. This is design ed to meet the needs of people who want to live in a hotel. Inns and hotels are located in nearly every population center in the world. In the United States alone there are about thirty thousand. Some hotels have as few as ten rooms, and others have several hundred. Among the largest hotels in the world today are the Conrad Hilton in Chicago, Illinois, and the Russia in Moscow, each with about three thousand rooms. In every hotel, travelers find small single rooms for the use of one person; larger double rooms for the use of two people and arrangement of two or more rooms, called suites, which can be used by a group of persons traveling together.Hotels range from the very luxurious, which charge high rates, to the small and。

情境一接机：导游1：Excuse me, are you Mrs. Smith?游客A: I'm Smith. These two are friends of the same business导游1：Hello, welcome to Changsha. I'm Xiao Zhang, a tour guide from Shewai Travel Agency导游2：Hello, I am Xiao Wang from foreign Travel Agency. Xiao Zhang and I will be your tour guides for this trip to Changsha.游客B：Nice to meet you. Thank you for picking us up.导游1：You must be very tired after the long flight. First, I will take you to the hotel to have a rest. The car is in the parking lot.游客C：Great. Let's go to the hotel. I'm really tired.导游2：Let me help you with your luggage游客C：Great, thank you.导游2：My pleasure情境二酒店点餐：服务生：Good evening. Do you have a reservation游客A：We don't have a reservation服务生：Ok，How many would you like to eat?游客B：We have three of them。

服务生：This way, please。

Here is your table. Is this all right?游客C：Is the window seat over there reserved?服务生：It was not booked by a guest游客C：Let's sit over there, shall we?游客B：Sure, just sit over there。

Blessing TourismScene 1：BookingR：Hello, Chun Guang International Travel Agency. What can I do for you?V：Hello,I'm thinking about a three-day sightseeing tour of the Emei mountain during the national holiday.R：All right , do you mind my introducing it for you?V：That will be nice. Let me take a note.R：Our travel agency has a project called Blessing Tourism . The trip is as follows.The first day, we will leave Chengdu for Le shan and finally return to theHotel. The next day, we will start from Leidong Ping at the bottom of MountEmei and go to Jinding by cableway. You could bless in the Guangxiang Temple We are scheduled to pass the night in Jinding. The Third day we would walkdown to the bottom of Mount. On the way, We would go to Myriad YearsTemple,White Dragon Cave,Qingyin pavillon,One-Line-Sky,The naturalecological monkey area. But be careful, the monkey there are quite fierce.V：That sounds great,and how much is the total journey?R：3000 dollar per people. It includes round-trip ticket, the entrance ticket of Mount Emei,board and lodging.V：That sounds good, I like it..R：May I know your name?V：Wendy SleeR：Could you tell me your passport number?V：OKR：After booking a ticket, I will call you. Please give me your telephone number. V：（601）264-9716R：Okay, We will send a person to pick you up ,when you arrive. Have a good trip. V：Thank you.Scene 2：Receiving touristsV: Excuse me , are you from Chun Guang International Travel Agency?L2: Yes. Are you Wend Slee?V: Yes, Nice to meet you.L2: Nice to meet you, Welcome to Chengdu. I’m Telly and I will be one of your local guides. Another one is on the bus. How is your trip?V: Great. We had a very pleasant trip.L2: That’s great! Let’s go! (on the bus)L2: This is Ran ting, our local guide , my partner.L1: Hello, everyone! Is anyone here? Now please allow me to express our warm welcome to all of you. It is a great pleasure for me to meet you today and to be of service. Now we are going to stay at the Minshan Hotel, A four-star hotel.You will have a beautiful view from your room in the hotel. During your stay inour city, We will do everything possible to make you pleasant and enjoyable. If you have any problems or requests, please do not hesitate to tell us. We will try our best to help you. We really appreciate your understanding and cooperation.Since you are to stay there for five days, you will do well to remember our bus number, it is Chuan E12345. Let me repeat, Chuan E 12345. Our dear friend,we sincerely wish you a pleasant and memorable trip . Hope you enjoy yourself!Thank you for your attention.L2: Everybody take all of your luggages and get off the bus. The hotel is arrived. Son: Oh, my bag is disappeared! Mom, mom.Mom: Honey, your bag is lost?L2: What’s wrong?Mom: My son lost his bag.L2: Oh, don’t worry. I’ll help you. You’d better calm down now. Do you remember, when did you see last time?Son: At the airport.L2: Boy, can you describe your bag to us?Son: It is a big black bag.L2: Is it anything in it?Son: Yeah, my favorite monkey toy is in it.Mom: That monkey toy.Son: Yeah, Dad sent it to me at my fifth birthday.L2: Don’t worry! We will try our best to find it for you.(call the airport)R: Hello, Chengdu airport service. Can I help you?L2: Hello, We lost a bag at your airport. Could you find it for us.R: OK. Please tell me the features of the bag.L2: It is a big black bag. In it there is a monkey toy.R: Big black bag, a monkey toy in it, right?L2: Right.R: Please hold on. We will find for you. ....... Oh, it is at our airport. Would you mind come and get it back?L2: Of course not. We will go to get it back at once. Thank you very much!...OK, take it easy! Your bag is found.Ran, could you go to the airport and take the bag back?L1: Yes. I’d like to go to the airport and get the bag back. Boy, I’ll get the bag for you.L2: Everybody, please sit down and wait me a moment. I’ll help you check-in. Scene3 Check-inR：Welcome to Minshan Hotel. Can I help you?L2：Hello ! We have had a reservation for 16 room.R：OK, could you tell me in whose name was the reservation?L2：TellyR：How do you spell that, please?L2：T--E--L--L--YR：Just a moment , please. I will check our reservation record. (checking···)R: OK, these are your room cards.L2: Thank you. (turn to visitors) These are your room cards and itineraries. The doorman will take you to your rooms. Your bag will come bake soon. Have a good rest.(After they get into room)L1:Good afternoon, Mrs Slee.Mon: Good afternoon.L1：Is this your son’s bag?Mom: Boy, come here. Is this your bag?Son:Yes.L1: Is everything here?Son: Yes.L1：That’s great.Mom: Thank you!L1：You are welcome. It’s my duty to protect you property.Mom: Thanks a lot. You are very kind.L1：Boy, be careful next time. Good bye, Mrs Slee. See you tomorrow.Mom: Bye.Scene4:Scenic Spot IntroductionL1: Good morning, Ladies and Gentlemen. This is our last station, The Ecological monkey area. There are more than 300 monkey in this area. Because thesemonkeys are not afraid to see people, and they enjoy playing and sharing with others, they have become an unique landscape in the Emei mountain. Look! In the mountain, the monkeys’ tails are very short, so they are called macaque. You can take photos as you like.Son: Look, Mom. Monkey! Real monkey!Ah...(The monkey hit his face)Mom: Oh, My god! What happened? Damn it!L1: What’s wrong, Mrs Jewel?Mom: That damn monkey hit my boy.L1:(Ask the boy) Are you OK? What happened to you ?Son: It’s co wonderful! That monkey touch me.L1: (Speak to the boy) Do you like monkey?Son: Yes! Of course! I have read the book, Journey to the West. The monkey , Sun Wukong is my idol! This is the first time that I was touched by a real monkey.L1: Really? You are so lucky! These monkey are living permanently in Buddhist mountain, therefore , they are also called "monkey lay Buddhists". You know, in the book,Journey to the West, Sun Wukong is a monk. So, maybe Sun Wukong is that monkey’s ancestor. Do you agree with me? Tell you a secret, you are the first one who was touched by that monkey. It means that he love you. Is that right? Son: Wow! I am a lucky dog! I am the NO.1.Mom: Boy, are you OK?Son: Don’t worry. I’m OK! Could you not blame that monkey?Mom: OK, just as long as you happy.L1 : I am sorry for what happened. Ladies and Gentlemen, attention, please.There are hundreds of monkeys in the mountain , each of them has their own "position", and each position has their own "king". Because of the environment, different monkey in different area has its own "characteristics". It is said that there are civilization monkeys, rogue monkeys and bandit monkeys. For your safety, you’d better keep a distance with them. Otherwise, it is hard to say who will play a trick on whom. Maybe the monkey will take away your bag or other things, maybe a monkey will touch. Anyway, they are just naught. But they bear you no malice. Now, Let’s continue our trip.Scene 5：Farewell speechAs we are approaching the airport, our Blessing Tourism is coming to an end. When we get to the airport, I will be busy helping you with some boarding procedure and any last minute problems, so let me take this opportunity to say a few words.In the past three days,we have enjoyed the most world-famous places of interest at Leshan and Emei Moutain, learned some of our long history and traditional culture.Hope you have had a wonderful time.It is a great pleasure for me to have had the opportunity to serve as you guide. You are a most friendly, understanding,and supportive group. Without your kind cooperation, we could never have made this trip so successful. I shall treasure this experience forever. Still,I have to say sorry for anything to your dissatisfaction.Here are some evaluation forms,we welcome and appreciate any moments and suggestions so that we could offer an even more favorable service in future.Finally,thank you for coming visit our city and using our service. We sincerely hope that you will return to visit us again in the future. I'd expect the honor to be your guide next time you come and show you more fabulous sights of our country.(Collects the forms)Now we are at the parking lot of the airport. I'd like to wish you a pleasant journey home and please give my best regards to your families.Thank you and wish you all the best.Chengdu Emei Travel Service USCH1113 ItineraryDay1 Sept. 30 (Sunday)16:25 Arrival18:00 Check into Minshan Hotel18:30 DinnerLeisure time to overcome any jet lagDay2 Oct. 1 (Monday)08:00 Breakfast09:00 Depart hotel10:00 Sleeping Buddha in Leshan12:00 Lunch14:30 Leshan Giant Buddha; Wuyou Temple18:30 Dinner20:00 Return to the hotelDay 3 Oct. 2 (Tuesday)08:00 Breakfast09:00 Depart hotel09:30 Leidong Ping10:10 Jinding11:00 Check into Jingding hotel11:40 Lunch14:00 Guangxiang Temple18:30 Dinner20:00 Return to hotelDay4 Oct. 3 (Wednesday)05:20 Buddha’s Aureole(金顶祥光)--Sunrise06:30 Breakfast08:10 Depart hotel10:00 Myriad Years Temple,White Dragon Cave11:30 Lunch13:30 Qingyin pavillon,One-Line-Sky,The natural ecological monkey area. 18:40 Dinner20:00 Return to Minshan HotelDay5 Oct. 4 (Thursday)06:30 Luggage collection07:00 Breakfast08:00 Check out from the hotelTransferred to airport for morning flight to Britain。

流程及角色分配Part1:欢迎词↓Part2：住宿↓Part3:游玩↓Part4：购物↓Part5：送机Part1:Welcome SpeechGood afternoon, ladies and gentlemen. Welcome to Fuzhou.Please sit back and relax. Your luggage will be sent to the hotel by another bus, so you don’t have to worry about it.Let me introduce my team first. Mr. Zhang is our driver. He has 20 years of driving under his belt, so you’re in very safe hands. Ms. Lin, a recent college graduate, is a trainee tour guide. My n ame is xiangzhongzhen, but you may just call me xiaoxiang, which is my surname. Or call me Jen ny, which is my English name. We’re all from Nanning Oversea International Travel Service. On b ehalf of the company and my colleagues, I’d like to extend a warm welcome to you all During your stay in our city, Ms. Lin and I will be your local guides. We’ll do everything pos sible to make your visit a pleasant experience. If you have any problems and requests, please don’t hesitate to let us know. You’re going to stay at theshangri-la Hotel, a luxurious five-star hotel. yo u’ll be staying in our city for three days, you will do well to remember the number of our bus. Thenumber is 97710. Let me repeat: 97710.I hope you will enjoy your stay in my cityPart2:Checking inTourist is A B C Front office agent is FF：Ladies and gentlemen, Welcome to the West Lake Hotel. Now。