下载文档原格式
商务英语视听说教程2: U7U8答案（姜荷梅第二版）一、Unit 7 答案1. Listening (听力)Part A (第一部分)1.B2.A3.C4.B5.A6.C7.B8.CPart B (第二部分)9.conference room10.provide some training11.make a presentation12.improve their performance13.schedule a meeting14.make a reservation15.arrange a business trip16.book a flightPart C (第三部分)17.training program18.market research19.customer satisfaction20.business trip21.job interview22.team building23.product launch24.staff meeting2. Speaking (口语)Part A (第一部分)篇章内容：Steve: Hi Karen, have you finished the report?Karen: Yes, I have. I just need to double-check a few details.Steve: Great. If it’s ready, can you send it to me via email?Karen: Sure, I’ll send it to you right away.Steve: Thanks, Karen. I appreciate your hard work on this project.Karen: No problem, Steve. It was a team effort. We all worked together to get it done.Steve: That’s true. We make a great team.Karen: Absolutely. We have a lot of talented individuals on our team.Steve: We should celebrate our success. Let’s go out for lunch tomorrow.Karen: Sounds good. We can discuss future projects and ideas over lunch.Steve: Perfect. I’ll book a table at our favorite restaurant.Karen: Thanks, Steve. Looking forward to it.Steve: Me too. See you tomorrow.Karen: See you then.Part B (第二部分)题目：Discussing Upcoming Business Trips篇章内容：Mike: Hi Lisa, I heard you will be going on a business trip soon. Where will you be going?Lisa: Yes, I will be traveling to Tokyo next week.Mike: That sounds exciting. What is the purpose of your trip?Lisa: I’ll be attending a conference and meeting with our Japanese business partners.Mike: Have you made all the necessary arrangements?Lisa: Yes, I have booked my flight and hotel. I also prepared a detailed itinerary.Mike: That’s great. Is there anything I can help you with?Lisa: Actually, I have never been to Tokyo before. Do you have any recommendations for sightseeing or restaurants?Mike: Sure, I can give you some suggestions. I’ll send you an email with all the information.Lisa: Thank you, Mike. I really appreciate your help.Mike: No problem, Lisa. I hope you have a successful trip.Part C (第三部分)题目：Discussing Performance Evaluation Results篇章内容：Kate: Hi Mark, have you received your performance evaluation results?Mark: Yes, I received them this morning. How about you?Kate: I got m ine too. Let’s discuss our results and see how we can improve.Mark: Sure, let’s go through the feedback we received.Kate: Overall, my evaluation was positive. However, there are a few areas for improvement.Mark: Same here. I need to work on my time management and communication skills.Kate: It’s good that we are aware of our weaknesses. We can create a plan to address them.Mark: Definitely. We can also seek guidance from our supervisor if needed.Kate: That’s a good idea. Let’s schedule a meeting wi th him to discuss our performance goals.Mark: Great. I’ll send an email to arrange the meeting.Kate: Thank you, Mark. I’m confident we can grow and excel in our roles.二、Unit 8 答案1. Listening (听力)Part A (第一部分)1.B2.A3.C4.C5.B6.A7.B8.CPart B (第二部分)9.product promotion10.market segmentation11.advertising campaign12.customer loyalty13.brand image14.target audience15.sales strategypetitive advantagePart C (第三部分)17.market research18.product launch19.advertising budget20.sales forecast21.marketing strategy22.customer feedback23.brand awareness24.online advertising2. Speaking (口语)Part A (第一部分)篇章内容：John: Hi Lisa, have you heard about the new advertising campaign?Lisa: Yes, I have. It’s a great initiative to promote our new products.John: Definitely. The ads are catchy and the message is clear.Lisa: I agree. It will definitely grab the attention of our target audience.John: We should also leverage social media to reach a wider audience.Lisa: That’s a good idea. We can create engaging content and run targeted ads.John: We should also monitor customer feedback and respond quickly.Lisa: Absolutely. Customer satisfaction is key to building brand loyalty.John: I’m confident that this campaign will boost our sales and brand image.Lisa: Me too. Let’s work together to ensure its succe ss.John: Sounds like a plan. Let’s schedule a meeting to discuss the details.Lisa: Perfect. I’ll check our calendars and send an invitation.Part B (第二部分)题目：Discussing New Product Launch篇章内容：Emily: Hi Mike, have you heard about the new product launch?Mike: Yes, I have. The new product looks promising.Emily: Indeed. We need to create an effective marketing strategy to introduce it to the market.Mike: Agreed. We should conduct market research to identify our target audience.Emily: We also need to establish a budget for advertising and promotional activities.Mike: That’s right. We should allocate resources wisely to maximize the impact.Emily: We can leverage digital marketing channels to reach a wider audience.Mike: Absolutely. Social media and online advertising are essential in today’s digital age.Emily: We should also plan a product launch event to generate buzz and media coverage.Mike: I’ll start working on the marketing plan and get back to you with the details.Emily: Great, I’m looking forward to it. Let’s make this launch a big success.Part C (第三部分)题目：Discussing Sales Strategy篇章内容：Tom: Hi Sarah, let’s discuss our sales strategy for the upcoming quarter.Sarah: Sure, Tom. We need to set realistic sales targets to drive performance.Tom: I agree. We should also analyze market trends and adjust our strategy accordingly.Sarah: We need to identify our competitive advantage and highlight it in our sales pitch.Tom: Absolutely. Differentiating ourselves from competitors will give us an edge.Sarah: We should also focus on building long-term customer relationships to enhance customer loyalty.Tom: That’s a good point. Happy customers will recommend our products to others.Sarah: We should also train our sales team to effectively communicate the value of our products.Tom: I’ll schedule a training session to ensure our team is equipped with the necessary skills.Sarah: Thank you, Tom. Together, we can achieve our sales goals and exceed expectations.三、总结本文档为《商务英语视听说教程2: U7U8答案（姜荷梅第二版）》的答案文档，包含了Unit 7和Unit 8的听力和口语部分的答案。
KeyUnit 5Part One Getting StartedPAIR WORK1.Asking someone to solve problems in the computer.Nowadays it’s quite common for office clerks to have problems with their computers. For example, when there is a virus in your computer, some documents will probably be damaged. Sometimes you can’t solve the problem by yourself; you have to ask others for help.2.Asking someone to help with the car breakdown.When people drive, their car may break down on the way. So they have to ask for help from the car service company.3.Asking colleagues to help with one’s work.Office clerks need help from others when they meet difficulties in their work. Sometimes they discuss the problems so that they can solve them quickly.4.Asking others to offer help for one’s business.Businessmen often ask for favors of their friends or business partners.BACKGROUND INFORMATIONA.Pre-reading Questions1．Using the modal verbs can, could, will and would will make what you say polite.Softening your language and noting your intonation are also helpful when asking for a favor.2．When asking a stranger for help, you can use the expressions “Pardon me, can you do mea favor?” or “Excuse me, could you do me a favor?”3．The intonation that you use in making your request is as important as what you actually say.B.DiscussionKey for reference1.Expressions beginning with “Please(请)”, “Excuse me(劳驾)” usually show the politenessof the asker. Other Chinese expressions include“请问……”，“您能不能……”，“打扰一下……”，“……可以吗？”，and so on.2.In fact, it’s quite similar in both English and Chinese to make requests. Both culturesrequire the speaker to ask for help in a polite way and pay attention to his words, intonation, voice and so on.LISTENING STRATEGYNumbers 1: Cardinal and Ordinal Numbers with 3–9 DigitsA.1.Fifteen minutes passed before the meeting began.2.He was born in 1990.3.Great changes took place in the 1980’s in China.4.The flight is due to arrive at 7:30 p.m.5.This group is made up of 32 girls and 17 boys.6.It is reported that hourly servants will be paid 50 yuan per hour during the SpringFestival holidays.7.Mr. Green lives at 516, 5th Street.8.I spent 2,314 yuan on my mobile phone.9.Sixty people were invited to attend the party, but only half of them showed up.10.Students are required to read the passage at the rate of 130 words per minute.B.1.Only one-fifth of the students in this class are boys.2.She got the second in the race.3.Judy and Billy’s wedding will be held on June the 6th.4.October the 1st is our National Day.5.The 29th Olympic Games were held in Beijing in 2008.6.The British drama The King’s Speech won the Oscar for the Best Picture at the 83rdAcademy A wards ceremony.7.The old couple will celebrate their 50th anniversary next Saturday.8.This is the fourth time for him to see the film.9.Two-thirds of the earth is covered with water.10.A strong earthquake hit Sichuan Province on May the 12th 2008.C.1.515= five hundred and fifteen2.890= eight hundred and ninety3.2,010= two thousand and ten4.6,344= six thousand, three hundred and forty-four5.13,897= thirteen thousand, eight hundred and ninety-seven6.712,765= seven hundred and twelve thousand, seven hundred and sixty-five7.3,055,102= three million, fifty-five thousand, one hundred and two8.47,503,911= forty-seven million, five hundred and three thousand, nine hundred andeleven9.680,432,705= six hundred and eighty million, four hundred and thirty-two thousand,seven hundred and five10.108,478,208= one hundred and eight million, four hundred and seventy-eight thousand,two hundred and eightD.The number of people over age 60 is expected to increase two times during the next 50 years. A new United Nations population study says the percentage of old people in the world is rising quickly. Today, one of every ten people is over age 60. By the middle of the next century, one in five people in the world will be 60 years old or older. That will be almost twobillion people. This means there will be more old people in the world than children. Experts say many developing countries do not have the social services to help the increasing number of old people. The current life expectancy is 66 years. The oldest of the old people are also living longer. Twelve percent of old people are 80 years old and older. The world’s population is getting older because death rates and birth rates have decreased. The reduction in these rates has been a great success. The UN study also found that women still live longer than men. For every 100 women in the world aged 60 or over, there are only 81 men.。
Part1 Short DialongueseDirections : Listen to the fllowing passages and choose the best answerto to each question you hear.1.A.At the convenience store .B. At the gasoline station .C. At the the soda machine.D. At the gorcery store .2.A.Most toys have been sold out .B.Her son likes to read.C.Her don doesn’t like toys.D. She must ask for directions.3.A.Bob is planning to retire ..B.They more money .C.They don’t want to .D. Bob told them not to.4.A.At 8:30AM .B. At 10:00 AM .C. At 11:00 AM .D. At 10:00 PM .5.A.Worried B.TiredC.PatientD.Angry6.A.14 dollars B.36 dollarsC.50 dollarsD.64 dollars7.A.Swim in the pool .B.Take a sightseeing tour .C.Eat in her room .D.Call the restaurant .8.A.Make sure it is raining .B.Check the forecast .C.Take an umbrella .D.Call later today .9.A.Jan B.Mr.JonesC.Mr.SandersD.Mr.Sanders’ secretary10.A.Six months B.Nine monthsC.From August to OctoberD.Three months Part 2Conversations 1Conversations 1Task 1Directions:Listen to the first conversation once and choose the best answer to complete each of the following statements .1.The goods are .A.color TV sets, 30 inches .B. color TV sets,32 inches .C. color TV sets,23 inches .D. color TV sets,20 inches .2.The unit price is .＄300 per set CIF San FranciscoB. US＄300 per set CIF SantiagoC. US＄200 per set CIF San FranciscoD. US＄200 per set CIF Santiago3.The shipment is to be made in 3 equal monthly installments of each month form Feb . 2007 . A.40,000 sets B.30,000 setsC.20,000 setsD.10,000 sets4.The outer packing is to be strengthened by .A.jute ropeB.nylon strapsC.sisal ropeD.plastic steaps5.The insurance cover .A.AR and T.P.N.DB.All Risks and WPAC. AR and FPAD. All Risks and F.W.R.D Task 2Directions: Listen to the first conversation again and fill in the contract .Sales ContractCommodity:Color TVQuantity: (1).Total price : (2) US＄Payment : L/C payable against presentation of (3) . Packing：Each TV set is to be wrapped in a (4) .fixed with plastic padding and put in a carton .Insurance: To be effected with PICC for (5) . against All Risks and T.P.N.D.Conversations 2Directions:You will hear an interview between a journalist and a top businessman Paul Smith .The journalist is going to write an article called “A day in the life of Paul Smith’.Look at the different activities in the table below .As you listen ,note the sequence of events in Paul Smith’s typicalday. Some of them have been done for you .Events SequenceVisit the plant ( )Run through the agenda for the day ( )Have breakfast ( ) Meetings with Finance and Sales Directors ( ) Read a book ( )Get up ( 1 ) Dinner engagement ( ) Go for a jog ( ) Lunch in the canteen ( ) Read the newspapers ( ) Finish work ( ) Go to sleep ( )。
世纪商务英语听说教程2第四版教学大纲课程背景《世纪商务英语听说教程2第四版》是一本面向中级学习者的商务英语学习教材。
教材内容涵盖商务环境、商务礼仪、商务会议、销售谈判、市场营销及商业机构等多个方面。
本教学大纲旨在帮助教师更好地组织课程，实现预期的教学效果。
教学目标通过本教程的学习，学生应该能够：•熟悉商务英语的基本知识和用语；•掌握商务会议的礼仪和技巧；•学会商务资料的撰写和解读；•掌握商务谈判的技巧和策略；•学会有效地展示和推销产品；•熟悉商务环境中的文化差异。
教学内容Unit 1: Making Contact•商务信函的写作；•商务电话的应答和拨打；•问候和自我介绍；•商务场合的礼仪。
Unit 2: Company Organization•公司组织结构；•工作职责和职位描述；•银行和保险业务；•财务报表和会计准则。
Unit 3: Product Presentation•产品介绍和展示；•特点和优势的描述；•价格的谈判；•促销与广告。
Unit 4: Business Travel•差旅预定和安排；•航班信息和过关手续；•酒店预订和住宿；•出差报销和记录。
Unit 5: Market Research•市场调研和数据分析；•购买和销售趋势分析；•市场营销策略；•市场营销计划的编写和执行。
Unit 6: The Negotiation Process•商务谈判的流程和技巧；•关键议题和谈判策略；•谈判的结构和导向；•解决分歧和达成共识。
Unit 7: Company Performance•公司管理和决策；•业绩指标和业务分析；•绩效考核和晋升；•企业文化和价值观。
Unit 8: Company Expansion•公司扩张的原因和方式；•新市场的开拓和推广；•新产品的研发和推出；•拓展销售渠道和合作伙伴。
教学方法本教程采用多种教学方法，包括但不限于：•教师授课；•阅读材料和文献研究；•听力练习和口语演练；•课堂讨论和小组合作；•视频观看和案例分析。
KeyUnit 3Part One Getting StartedPAIR WORK1.going to work2.having a business discussion/meeting3.going on a business trip4.visiting a container yard5.working at homeBACKGROUND INFORMATIONA.Pre-reading Questions1.No. Each company has its own work routines according to their corporate culture andbusiness activities.2.Simply speaking, it is to make employees of the company more productive and moreefficient.3.Being “flexible” means being able to change to suit new conditions or situations.“Flexible work schedu le” means employees of a company don’t have to strictly follow the timetable of the company so long as they can get work done.4.“Tele” means over a long distance, or far away. So “teleworking” or “telecommuting”means working away from the office.5.People do n’t have to go to offices during weekdays, and they can work at home or in apublic place like a coffee shop. This tends to improve personal productivity and save space and travel expenses.6.If one chooses to telework or telecommute, he or she must have a telephone or a cellphone, a personal computer, and access to the Internet.LISTENING STRATEGYPhonetics 5: HomophonesA.1. A2. A3. A4. A5. A6. C7. A8. B9. B 10. BB.1. B2. B3. A4. B5. C6. B, D7. B, D8. B, C9. A, D 10. B, DPhonetics 6: Informal ContractionsB.Informal Formal1. How ya doin’? How are you doing?2. Whatcha gonna do? What are you going to do?3. Y a gonna eat now? Are you going to eat now?1 / 24. Cantcha see ’er? Can’t you see her?5. Can you gimme a hand? Can you give me a hand?6. Whaddya want? What do you want?7. We’re gonna be friends. We are going to be friends.8. Y ou gotta lemme know about it. Y ou’ve got to let me know about it.9. Whatta ya writing? What are you writing?10. Hey, Roy, where’re ya goin’? Hey, Roy, where are you going?2 / 2。
当代商务英语听说教程1课后练习题含答案第一部分：听力理解题目1:What did the speaker’s supervisor say about his work?答案1:The speaker’s supervisor sd that he was happy with the quality of the work but would like it to be completed faster.题目2:What does the speaker say about the Internet service in his hotel?答案2:The speaker says that the Internet service is slow and unreliable and that he has had trouble accessing his emls.题目3:What suggestion does the speaker make about the company’s marketing strategy?答案3:The speaker suggests that the company should focus more on digital marketing and social media to reach younger consumers.题目4:What is the speaker’s attitude towards the proposed merger?答案4:The speaker is skeptical about the proposed merger and thinks that it could be a risky move for the company.题目5:What does the speaker say about the new product line?答案5:The speaker says that the new product line has been well received by customers and has exceeded sales expectations.第二部分：口语表达任务1：你正在跟一个潜在客户谈论你们公司的产品。
三一文库（）〔商务英语听说教程〕*篇一：当代商务英语听说教程2Listeningscript3Unit3Part1PracticalListeningSpeakingBFunctionallisteningTasktwo(P27)F:Goodmorning,ContinentalHotel.HowmayIhelpyou?M:Goodmorning.I’dliketobooksomeaccommodationforfivenightsfromJuly3t o7.F:FromJuly3to7.Justonemoment,sir.Therearen’tmanyvacanciesleftbecauseofthetradefair.Whatkindofr oomswouldyoulike?M:I’dliketobookthreedoubleroomsallonthesamefloor.F:Yes,you’reverylucky.Thereareonlythreedoubleroomsleft,buttheyareondifferentfloors.M:That’sOK.What’sthedailyrate?F:DoubleroomsareRMB900pernight.M:Whataretheylike?F:Alltheroomsareoverlookingthecity.Theyarebalconies andbathrooms.M:OK.DoyouhaveaconferenceroomIcanreser veforJuly5?F:Wehaveanicequietroomthatcantake3people.Wouldthatb esuitable?M:Thatwouldbefine.F:CanIhaveyourtelephonenumber?M:Yes,it’s4*******.BBusinessculture(P31)1、acceptable2、target3、prefer4、achieved5、simply6、misunderstandings7、business8、shocked9、dishes10、shocking11、home-cooked12、wine13、attendingPart3ListeningPracticeAListeningfocusTaskone(P34)1、directionsnorthsoutheastwest2、TheAtlanticOceanThePacificOceanontheeastcoast3、westthecinemanorthwestthecinemasouththehotelnorthea sttheshoppingcentereasttheshoppingcenterTaskone(P35)BACDGHFELKIJBDictationTaskone(P37)1、inclined2、outweigh3、compliment4、I’msogladyoulikedit5、distinctive6、takepride7、modesty8、threerefusalsTasktwo(P37)1、I’dliketobookahotelroomforfivenights.2、Modestytakentoextremeisarrogance.3、KunlunHoteliswithinwalkingdistancetotheGrandTheater.4、I’dliketoreserveasingleroomwithabathforaclientfortwod ays.5、I’llbooktheroomnowandcallyoubacklatertoconfirm.Conversation1(P37)F:RoomReservations.CanIhelpyou?M:Yes,I’dliketobookasingleroomwithabathforaclientfromtheaft ernoonofOctober4tothemorningofOctober10.F:Yes,wedohaveasingleroomavailableforthosedates.M:What’stherate,please?F:Thecurrentrateis$50pernight.M:Whatservicescomewiththat?F:For$50you’llhavearadio,acolortelevision,atelephoneandamajorin ternationalnewspaperdeliveredtoyourroomeveryday.M:Isthereadiscountrateforconferencedelegates?F:Yes,thereis.Ithinkit’s10%,butIcancheckthatforyou.M:OK,doyoumindifIbookitprovisionallyfornowandI’llcallyoubacklatertoconfirm?Ijustneedtocheckoneortw odetails.Bytheway,I’dlikeaquietroomawayfromthestreetifthat’spossible.F:That’sfine,sir.CanIhelpyouwithanythingelse?M:No,that’sallfornow.Thankyouandgoodbye.F:Goodbye.Conversation2(P38)Tony:Hello,ShanghaiHolidays.CanIhelpyou?Customer:Yes,ItookabrochureyesterdayandnowI’dliketobookaholidayplease.Tony:OK,whichholidayareyo uinterestedin?Customer:Theoneonpage43.Canyoutellmehowmuchthisholi daycost,please?Tony:Yes,sir.Itcosts858dollars.Customer:That’sexpensive.Howlongdoesittake?Tony:Thatpackagetakestwoweeks.Customer:Andwhendoesitbegin?Tony:ItbeginsinSeptember.Andnowthatoneisonspecialof fer.Youcanget10percentdiscount.Customer:Good.HowcanIbookit?Tony:Youneedtofillinthebookingform.Weneedyourfullad dressandadepositof20percent.Youcanpaybycashorcreditcard.Wethenneedtor eceivethebalanceatleasttendaysbeforetheholidaybegin s.Customer:OK,Iknow.Thankyouverymuch.Tony:Mypleasure.DPassageMynameisDavidAnderson.I’mtheOperationsManageroftheShangRi-LaHotelinShanghai .I’mresponsibleforthedaytodayrunningofthehotel.Sothema nagerofeachdepartment,reportstome.It’smyroletosetthemobjectivesandtoensurecertainstandar dsaremaintainedatalltimes.Also,astheOperationsManager,Ihavedirectresponsibili tyforthereservationsdepartmentinthehotel,whichisthe most,intermsofprofitandrevenue,importantdepartmenti nthehotel.It’swherewemake60%ofourrevenueinthehotel.Peoplecanbookhotelsinanumberofways,includingthemost convenientway-theInternet,whichisbecomingmoreandmor eimportantforhotelbookings.Wehavetobeawareofitbecau seit’sadifferentmethodguestscanusetobookrooms.So,wehavetomakesureweareofferingtherightrates,atthe righttimeandinsimpleEnglish,sothateveryonearoundtheworldcanunderstand,asnowitisnotjusttravelagentsacce ssingthehotelinformation,it’ssomebodysittingathome.*篇二：当代商务英语听说教程Listeningscript6Unit6Part1PracticalListeningSpeakingBFunctionallisteningTasktwo(P72)Sam:Thankyouforshowingmearoundtheshowroom.Peg:You’rewelcome.Shallwehavealookatthecatalogue?Whichprodu ctsareyouinterestedin?Sam:Couldyouturntopage3?I’minterestedinthesethreechairmodels.I’dlike50unitsforeachmodel.Peg:Letmewritedowntheproductnumbers.Whataboutthebro churestandsonpage5?Howmanywouldyoulike?Sam:OK.Iwouldlike20budgetonesand30luxuryones.Peg:I’venotedthemdown.OK,let’scometotheworkstationsonPage7.Thesearethemodelsyou’vejustseenintheshowroom.Sam:Yes,theylookattractive.Peg:CouldIrecommendBX123toyou?Thoughit’sabitmoreexpensivethanothermodels,itsstyleisperfect foryouroffice.Sam:OK,I’dliketohave10unitsofBX123.Peg:Isthereanythingelse?Sam:No,that’sallforthemoment.Whencouldyougiveusaquotationforthe seproducts?Peg:WecansendyouaquotationbyJanuary4th.Sam:That’sgreat.Thankyouforyourhelp.Peg:Mypleasure.Part3ListeningPracticeAListeningfocusTaskone(P77)1、Whenyouseethesign,youcan’tturnleft.2、It’saregulatorysignforstop.3、It’sanothroughsign.4、It’sasignwhichmeansthereisaroundaboutahead.5、It’sanoentrysign.6、It’sastopaheadsign.7、Thesignindicatesthemaximumspeedallowedbylawonaparticularpieceofroad.8、Thesigntellsyouthatthereisacyclerouteahead.9、It’saschoolcrossingsign.10、Whenyouseethesignyoucan’tstop,youmustgostraight.BDictationTaskone(P79)1、customers2、It’simportanttounderstandyourproductfromthecustomers’pointofview.3、specificbuyer4、targetaudience5、thebenefits6、beadded7、determine8、Thelistwillbeusedinpositioningtheproduct.Tasktwo(P80)1、Inyoure-store,alwaysincludesearchablekeyboardsinpro ductdescription.2、Whendescribingyourproduct,rememberthethreeC’s:compelling,concise,andcorrect.3、Yourdescriptionshouldnotmerelybeablandspecificationofyourproduct.4、Itshouldbedefinedintermsofwhatexactlyyouareprovidin gyourcustomers.5、Lookatyourdescriptioncarefullyandaskifitistemptinge nough.CConversationsConversation1(P80)M:Goodafternoon,Madam.WhatcanIdoforyou?F:I’minterestedinbuyingacar.M:Doyouhaveanypreference?F:Notreally.ButIthinkitshouldbeenergysaving.M:HowabouttheMiniovertherebetweentheLanciaandVolvo? Itcosts$2830andischeaptorun:itdoes38milespergallon. Orthere’stheCitroen,behindtheMini.It’sevencheapertorun:itdoes45milespergallonandcostsonl y$2070.Itisnotveryfastthough,itonlydoes69milesperho ur.F:I’mafraidtheMiniandtheCitroenaretoosmall.I’vegotthreechildren.Isn’tthereanythingbigger?。
商务英语听说教程 篇一：当代商务英语听说教程 2 Listening script 3 Unit 3 Part 1Practical Listening & Speaking BFunctional listening Task two (P27) F: Good morning, Continental Hotel. How may I help you? M: Good morning. I’d like to book some accommodation for five nights from July 3 to 7. F: From July 3 to 7. Just one moment, sir. There aren’t many vacancies left because of the trade fair. What kind of rooms would you like? M: I’d like to book three double rooms all on the same floor. F: Yes, you’re very lucky. There are only three double rooms left, but they are on different floors. M: That’s OK. What’s the daily rate? F: Double rooms are RMB 900 per night. M: What are they like? F: All the rooms are overlooking the city. They are balconies and bathrooms. M: OK. Do you have a conference room I can reserve for July 5? F: We have a nice quiet room that can take 3 people. Would that be suitable? M: That would be fine. F: Can I have your telephone number? M: Yes, it’s 46792345. BBusiness culture (P31) 1、acceptable2、target3、prefer4、achieved5、simply6、misunderstandings 7、business8、shocked9、dishes10、shocking11、home-cooked12、wine13、attending Part 3Listening Practice AListening focus Task one (P34) 1、directionsnorthsoutheastwest 2、The Atlantic OceanThe Pacific Oceanon the east coast 3、 westthe cinemanorthwestthe cinemasouththe hotelnortheastthe shopping centereastthe shopping center Task one (P35) BACDGHFELKIJ BDictation Task one (P37) 1、inclined2、outweigh3、compliment4、I’m so glad you liked it5、distinctive6、take pride7、modesty8、 three refusalsTask two (P37) 1、 I’d like to book a hotel room for five nights. 2、 Modesty taken to extreme is arrogance. 3、 Kunlun Hotel is within walking distance to the Grand Theater. 4、 I’d like to reserve a single room with a bath for a client for two days. 5、 I’ll book the room now and call you back later to confirm. Conversation 1 (P37) F: Room Reservations. Can I help you? M: Yes, I’d like to book a single room with a bath for a client from the afternoon of October 4 to the morning of October 10. F: Yes, we do have a single room available for those dates. M: What’s the rate, please? F: The current rate is $50 per night. M: What services come with that? F: For $50 you’ll have a radio, a color television, a telephone and a major international newspaper delivered to your room every day. M: Is there a discount rate for conference delegates? F: Yes, there is. I think it’s 10%, but I can check that for you. M: OK, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details. By the way, I’d like a quiet room away from the street if that’s possible. F: That’s fine, sir. Can I help you with anything else? M: No, that’s all for now. Thank you and goodbye. F: Goodbye. Conversation 2 (P38) Tony: Hello, Shanghai Holidays. Can I help you? Customer: Yes, I took a brochure yesterday and now I’d like to book a holiday please. Tony: OK, which holiday are you interested in? Customer: The one on page 43. Can you tell me how much this holiday cost, please? Tony: Yes, sir. It costs 858 dollars. Customer: That’s expensive. How long does it take? Tony: That package takes two weeks. Customer: And when does it begin? Tony: It begins in September. And now that one is on special offer. You can get 10 percent discount. Customer: Good. How can I book it? Tony: You need to fill in the booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card. We then need to receive the balance at least ten days before the holiday begins. Customer: OK, I know. Thank you very much. Tony: My pleasure.DPassage My name is David Anderson. I’m the Operations Manager of the Shang Ri-La Hotel in Shanghai. I’m responsible for the day to day running of the hotel. So the manager of each department, reports to me. It’s my role to set them objectives and to ensure certain standards are maintained at all times. Also, as the Operations Manager, I have direct responsibility for the reservations department in the hotel, which is the most, in terms of profit and revenue, important department in the hotel. It’s where we make 60% of our revenue in the hotel. People can book hotels in a number of ways, including the most convenient way- the Internet, which is becoming more and more important for hotel bookings. We have to be aware of it because it’s a different method guests can use to book rooms. So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents accessing the hotel information, it’s somebody sitting at home. 篇二：当代商务英语 听说教程 Listening script 6 Unit 6 Part 1Practical Listening & Speaking BFunctional listening Task two (P72) Sam: Thank you for showing me around the showroom. Peg: You’re welcome. Shall we have a look at the catalogue? Which products are you interested in? Sam: Could you turn to page 3? I’m interested in these three chair models. I’d like 50 units for each model. Peg: Let me write down the product numbers. What about the brochure stands on page 5? How many would you like? Sam: OK. I would like 20 budget ones and 30 luxury ones. Peg: I’ve noted them down. OK, let’s come to the workstations on Page 7. These are the models you’ve just seen in the showroom. Sam: Yes, they look attractive. Peg: Could I recommend BX123 to you? Though it’s a bit more expensive than other models, its style is perfect for your office. Sam: OK, I’d like to have 10 units of BX123. Peg: Is there anything else? Sam: No, that’s all for the moment. When could you give us a quotation for these products? Peg: We can send you a quotation by January 4th. Sam: That’s great. Thank you for your help. Peg: My pleasure. Part 3Listening Practice A Listening focus Task one (P77) 1、 When you see the sign, you can’t turn left.2、 It’s a regulatory sign for stop. 3、 It’s a no through sign. 4、 It’s a sign which means there is a roundabout ahead. 5、 It’s a no entry sign. 6、 It’s a stop ahead sign. 7、 The sign indicates the maximum speed allowed by law on a particular piece of road. 8、 The sign tells you that there is a cycle route ahead. 9、 It’s a school crossing sign. 10、 When you see the sign you can’t stop, you must go straight. B Dictation Task one (P79) 1、customers2、It’s important to understand your product from the customers’ point of view.3、specific buyer4、target audience5、the benefits6、be added 7、determine8、The list will be used in positioning the product. Task two (P80) 1、In your e-store, always include searchable keyboards in product description. 2、When describing your product, remember the three C’s: compelling, concise, and correct. 3、Your description should not merely be a bland specification of your product. 4、It should be defined in terms of what exactly you are providing your customers. 5、Look at your description carefully and ask if it is tempting enough. C Conversations Conversation 1(P80) M: Good afternoon, Madam. What can I do for you? F: I’m interested in buying a car. M: Do you have any preference? F: Not really. But I think it should be energy saving. M: How about the Mini over there between the Lancia and Volvo? It costs $2830 and is cheap to run: it does 38 miles per gallon. Or there’s the Citroen, behind the Mini. It’s even cheaper to run: it does 45 miles per gallon and costs only $2070. It is not very fast though, it only does 69 miles per hour. F: I’m afraid the Mini and the Citroen are too small. I’ve got three children. Isn’t there anything bigger? M: Well, there’s the Toyota over there, to the left of Peugeot. It’s very comfortable and cheap to run too, costing $3040. It does only 36 miles per gallon and it also has a built-in radio. F: Well, I’ll consider that. And what color are you offering? I don’t like blazing red. M: Oh, yes. We also have intense black and rainforest green for this model. F: Um, I think I’d like to see the black one. Conversation 2(P81) F: Our company is a professional manufacturer of craft candles, which are popular among many clients abroad. We produce three main series and more than 300 varieties. M: Can I have a look at your catalogue? F: Sure. This is it. These are the most popular candles today: aromatherapy candles and ice-cream candles.M: I see. They are lovely. F: First, let me explain the aromatherapy candles. They are made of transparent jelly, which lifelike fruit in it. The aroma can be customized to your order. We also have detailed specifications on this page. M: Um, burning approximately 25 hours F: Yes, long enough for several romantic occasions, right? M: Good. What’s the minimum order? F: 1000 pieces, and it’s the same with all the other models. You may look at some other models below. M: Well, the ice-cream candles look exactly like real ice-creams. F: Right, they are a kind of gel candles. Light them after a long day and you will feel relaxed and totally renewed with energy. They light 80 hours, even longer than aromatherapy candles. M: That’s impressive. How long is the ship date? F: Ten days. Our clients are mainly from Europe, North America and Southeast Asia. We’ve successfully maintained a long-term partnership with all of them. DPassage (P82) When two people are talking to each other, they tend to stand a specific distance apart. Each person has an invisible boundary around their body into which other people may not come. If someone pierces this boundary, they will feel uncomfortable and move away to increase the distance between them. This personal distance is not due to body odor or bad breath, but because closeness leads a sense of intimacy that is at odds with their relationship to the other individual. Interestingly, the average personal distance varies from culture to culture. Americans tend to require more personal space than people in other cultures. So if you try to get too close to an American during your conversation, he or she will feel that you are “in their face” and will try to back away. Try to be aware of this, so if the person to whom you are speaking backs away a little, don’t try to close the gap. Also, try to avoid physical contact while you are speaking, since this may also lead to discomfort. Touching is a bit too intimate for casual acquaintances. So don’t put your arm around their shoulder, touch their face, or hold their hand. 篇三：当代商务英语 听说教程 2 Listening script 1 Unit 1 Part 1Practical Listening & Speaking BFunctional listening Task two (P3) Ivy: Could I speak to Guy Dobson, please? Guy: Guy Dobson speaking. How may I help you? Ivy: This is Ivy Marten from BMQ. I read your catalogue. Could I ask you a few questions about Model 679? Guy: Certainly. What would you like to know? Ivy: Is it your latest model? And how much does it cost? Guy: Yes, it is. The retail price is RMB 2,015. Ivy: Ok. If we buy 50 machines, what is your largest discount?Guy: We could offer you a 20% discount. Ivy: Ok. Can you supply from stock? Guy: Yes, I think so. Ivy: How fast can you deliver the goods to us? Guy: We can deliver the goods to your company within one week. Ivy: How long is your warranty period? Guy: Our warranty period is three years. Ivy: do you provide on-site maintenance service? Guy: Yes. Our engineers can arrive at your company within 24 hours after you call. Ivy: Do you have a 7-day money-back guarantee? Guy: Sorry. I am afraid we don’t have the guarantee, but we can let you try using our sample for one week. Part 3Listening Practice B Dictation Task two (P9) 1、 2、 3、 4、 5、 Anne is on the line. She wants to talk to you. Do you know what time I can reach him? If you leave your name and number, I’ll have Mr. Chen call you back as soon as possible? Please hold on a second, and I’ll put you through. There is nobody here by that name. Conversation 1 (P10) Michelle: Hello, you’ve reached the marketing department. How can I help you? Robert: Yes, can I speak to Hey Wilson, please? Michelle: I’m afraid he’s at a meeting at the moment. Can I help? Robert: No, I need to talk to Hey Wilson, I think. What time will he out of the meeting? Michelle: In about an hour. Can you call back later? Robert: Ok, I’ll do that. Michelle: Can I take a message? Robert: That would be nice. Could you tell him that Robert Andrews called and that I’m in the office all day if he could call me back? Michelle: Can I take your number, please? Robert: Yes, it is 53820986. Michelle: 53820986.Ok. I’ll make sure he gets the message. Robert: Thanks very much for your help. Goodbye. Michelle: My pleasure. Goodbye. Conversation 2 (P10) Jack: I have just received your new catalogue. I’m interested in a couple of items in it and I’m wondering if we can get a sample of one of your products.Dorothy: No problem. But there’s a charge for the sample and the shipping cost. Jack: Ok, what if we place an order? Do we still have to pay the sample charge? Dorothy: Well, which item do you have in mind? Jack: We’re particularly interested in your new ZX-07 sound card, shown on page six of your catalogue. Dorothy: For that item, you need to place an order of a hundred pieces or more to make it a free sample. Jack: We need to see a sample first before we make a decision to place an order. Dorothy: Of course. But if you receive the sample and then later decide to place an order, the sample charge will be deducted from the cost of the order. Jack: Ok, let’s go with that. I’ll give you the address. DPassage Good phone manners are important both at work and at home. When you are on the phone with someone, your only interaction is verbal, so saying the right things is important to make the right impression. Speak clearly, be polite, and offer to take a message or help out if you are answering the phone for someone else. Here are some common practices that will make you sound polite, whether talking on the phone to a friend, customer, potential employer, or complete stranger. Some people like to let people know who they’ve reached as soon as they pick up phone. Companies and some individuals may answer the phone “You’ve reached the John Smith Corporation” or “Hello, this is John Smith.” When in doubt, a simple “Hello” or “Hello, this is John.” will do. Unless someone (such as an employer) asks you to answer the phone in a particular way, choose a style that’s comfortable for you and polite to others. Just avoid answering the phone in a way that may make the person on the other end feel uncomfortable or put on the spot (such as, “What?” or “Who’s this?”)。
