《民航服务英语》最新版教学课件Unit 4 The Customs

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《民航服务英语》课件

中国国际航空公司的代码
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.

《民航服务英语》最新版教学课件Unit1 Check-in at teh airport

添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______

《民航空乘英语》课件

Oral Skills Training
Teach students how to engage in effective oral communication, including skills such as questioning, answering, requesting, and rejecting.
Utilizing videos, podcasts, and interactive exercises to engage learners
Providing regular feedback and assessments to monitor progress
02
Basic English language for flight attendants
04
Flight Attendant English Reading and Writing
Compensation strategies
Predicting the main idea
Predicting the main idea is an effective reading strategy that helps students understand the overall content of a text It involves making predictions about what the text will be about based on the title, headings, and other issues
Dialogue for medical emergencies
03
Assist medical personnel on board and provide necessary information to ensure the safety of passengers

民航客舱服务英语教程课件

➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety

民航客舱服务实用英语-Unit-4 Beforce Take-off 1

4
wrong seat.
5 A passenger wants to take another seat.
A passenger wants 6 to upgrade.
Exercises
A passenger's seat number is 6A. How can the cabin attendant help him find his seat?
英汉互译
空闲的座位 flight attendant seat headrest （座位的）靠手，扶手乘客座位 cockpit crew seat 座椅靠背
1
Dialogue 1
Please go down this aisle. Your seat is on the right.
T舱为普通舱55折， X舱为普通舱50折（含学生、长者（年满55周岁的中国大陆公民）），
U舱为普通舱45折， E舱为普通舱40折， W舱为普通舱35折， R舱为普通舱30折， O舱为普通舱25折， Z舱为代码共享留座专用舱， V舱为常旅客专用舱（国航知音卡旅客订座）， G舱为普通舱免折和常旅客免票
Announcements
Flight information Recheck Boarding Pass Recheck
Supplementary Reading
Questions: What kinds of seats are provided for both
passengers and crew?
飞机舱位
飞机舱主要分为头等舱、商务舱、经济舱。通常价格以头等舱最高，其次商务舱，最低为经济舱。
飞机安排座位时是分舱位的，而不同的舱位对应的机票折扣不同，价格不同所得到的服务也不一样。平时订机票航空公司也会有不同的舱位。

Unit 4

Part Ⅰ Dialogues
Unit 4 SecБайду номын сангаасrity Inspection —— Part A
Dialogue 3
SI: Good morning, madam. PAX: Good morning, sir. SI: Have your passport and boarding pass out please. PAX: Here you are, sir. (The inspector checks the passport and boarding pass then gives them back to the madam. ) SI: Madam, please put your carry-on luggage on the belt, remove your shoes, and walk
powders? Can I carry them with me on board? SI: Yes, madam, you can bring them with you, those solid beauty products are not subject
to the rules3 and can be carried in your hand luggage. PAX: Okay. I’ll dispose of the excess amount. SI: Madam, checking is done, thank you for your cooperation. Please take all your things
Part Ⅰ Dialogues
Unit 4 Security Inspection —— Part A

《民航服务英语》最新版教学课件Unit 4 The Customs

Activity 3 Task B
B:去哪里缴税？ B:Where to pay the tax? A:缴税请往那边走。 A:It's over there. B: 所有手续都办完了，是吗？ B:Is that all for customs formalities?[fɔ'mæləti]n. 正式手续 A: 是的，您可以进去了。 A:That's all.Go ahead, please. B:谢谢，再见！ B:Thank you,bye! A: 再见！ A:Bye!
A:You have to declare anything you have with you which is listed in the “red frame”on the declaration form. Also you should declare anything that is not for your own use such as any gifts.
dairy ['deərɪ]
n. 奶制品；
dispose[dɪ'spəʊz] vt. 处理；
Activity 3 Task B
A: 早上好，先生！
A: Good morning,sir！
B: 早上好！我现在能办理海关手续吗？
B:Good morning! Shall I go through the customs formalities now?
A:可以的。请先填写一张申报单。
A:Yes.Please fill in the declaration form first.
图片里一共有两名海关人员和一名乘客。因为今天当班，海关工作人员身着制服。在检查完旅客的护照和申报单后，海关人员要求旅客准备好手提行李以便检查并开包。他们询问旅客携带了哪些应纳税物品，然而旅客并不清楚哪些物品属于应纳税物品。工作人员耐心地向旅客解释海关规定并告知他应该走红色通道因为他有一个相机需要申报。

民航情景英语最新版教学课件Unit4

● Do NOT use your cell phone or cameras in the immigration area. Cell phone calls are not allowed in this area and could be subject to confiscation. It is a good practice to avoid using any electronics in the immigration and inspection area. ● Stay relaxed. As long as you are honest and pay attention to instructions, there will be nothing to worry about. Steps of the Immigration Process 1.Review Travel Documents
Setting
It is 16:00 pm. on Tuesday. William, a clerk, is at the immigration desk to make inspection to passengers.
2.Questions Officials will likely ask you questions (as deemed necessary by the process or official). Typical questions: ● What is the nature of your visit? How long are you staying? Where will you be staying? ● Some countries require fingerprints and/or photos of every individual entering the the country. Officials will take fingerprints or photos if required. ● Official will stamp your passport once you are approved and granted admission. ● Officials can specify your period of authorized stay in case of non-immigrant visitors (this will depend on visa rules/tourist stay policies). 3.Second-Level Inspection

航空专业英语Unit 4

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1 General Arrangement
• Airframe numbers are assigned to an airplane and system that is not variable except for developmental changes. The serial number identifies consecutive production units regardless of mode1. Registry numbers are assigned by the air carrier authority of the airline’s country. The SELCAL code is a fourletter communications code identifying a particular airplane.
Unit 4 General（1）
• 1 General Arrangement • 2 Airplane Dimensions • 3 Airplane Zone System • 4 Airplane Servicing • 5 Airplane Towing and Taxiing • 6 Airplane Jacking
• 3.2 System Description
• The airplane is divided into eight（8）major zones to facilitate locating and identifying airplane components and parts. The major zones are divided into subzones and the subzones into zones.

《民航实用英语》课件04Drink and Meal Service

Dialogue D CC： Excuse me, Madam, would you care for a drink? P： Yes, please. I’d like to have a coke with ice, please. CC： Certainly, Madam, your coke with ice, please. (The CA accidentally spills the drink on the passenger’s clothes.) P： Oh, my god! CC： I’m terribly sorry, Madam, I’m too clumsy. I do apologize for this. Here are some napkins for you, I will go to get some more napkins and towels for you.
1 Guidance
Meal and drinks are provided to the passengers onboard in almost all the flights, although the types of food and beverages vary according to different airlines, flights and flying classes. Providing the service is one of the major duties of the cabin attendants. To do it well requires a great deal of training, planning and attention to details. A wide selection of beverages and different kinds of meals are served during the flight mainly by using the food carts.

民航服务英语教案

民航服务英语教案第一章：民航服务英语概述1.1 课程目标1.2 课程内容1.3 教学方法1.4 学习资源1.5 评估方式第二章：民航基础知识2.1 民航发展简史2.2 民航组织机构2.3 航班类型与编号2.4 机票类别与订票流程2.5 练习与讨论第三章：旅客服务3.1 旅客分类与需求3.2 接待与登机手续3.3 特殊旅客服务3.4 航班延误与取消处理3.5 案例分析与角色扮演第四章：行李服务4.1 行李规定与分类4.2 行李托运与提取4.3 行李丢失与损坏处理4.4 旅客行李保险4.5 练习与讨论第五章：安全检查与航空安全5.1 安全检查流程与要求5.2 禁止携带物品列表5.3 航空安全知识5.4 紧急情况应对措施5.5 案例分析与角色扮演第六章：客舱服务6.1 客舱服务概述6.2 客舱服务程序6.3 客舱安全知识6.4 客舱设备及功能介绍6.5 案例分析与角色扮演第七章：机上餐饮与饮品服务7.1 餐饮服务流程7.2 饮品服务规范7.3 特殊饮食需求处理7.4 机上餐饮文化7.5 案例分析与角色扮演第八章：免税商品销售8.1 免税商品概述8.2 免税商品销售流程8.3 免税商品分类与介绍8.4 免税商品销售技巧8.5 案例分析与角色扮演第九章：特殊服务9.1 特殊服务对象9.2 残疾人服务9.3 新生儿与儿童服务9.4 宗教信仰服务9.5 案例分析与角色扮演第十章：航班抵达与离港服务10.1 航班抵达前准备工作10.2 航班抵达服务流程10.3 航班离港前准备工作10.4 航班离港服务流程10.5 案例分析与角色扮演第十一章：空中交通管制与通信11.1 空中交通管制概述11.2 航空通信原理与设备11.3 标准通话用语与程序11.4 紧急情况通信处理11.5 案例分析与角色扮演第十二章：航班计划与飞行签派12.1 航班计划制定12.2 飞行签派职责与流程12.3 航班运行监控12.4 飞机性能与燃油管理12.5 案例分析与角色扮演第十三章：机场地面服务13.1 机场地面服务概述13.2 机场值机与行李处理13.3 机场安检与边检13.4 机场候机与登机服务13.5 案例分析与角色扮演第十四章：航班不正常情况处理14.1 航班延误与取消14.2 旅客权益保护14.3 紧急情况应对14.4 航班备降与迫降14.5 案例分析与角色扮演第十五章：民航服务礼仪与沟通技巧15.1 民航服务礼仪概述15.2 沟通技巧与语言表达15.3 非语言沟通与肢体语言15.4 客户心理分析与应对15.5 案例分析与角色扮演重点和难点解析1. 民航基础知识：包括民航发展简史、民航组织机构、航班类型与编号、机票类别与订票流程等。

《民航空乘英语》课件

Service announcement
Inform passengers of the flight's destination, estimated time of arrival, in light services, and safety procedures
Meal service
Provide information about the menu, answer any dietary requests or restrictions, and serve food and drinks
Answering questions
Listen to passengers' complaints and address them promptly and professionally
Dealing with complaints
Accommodate passengers with disabilities or special needs, and ensure they receive appropriate assistance
Aircraft Facilities
Identify various signs on the aircraft, such as seat belt signs, no smoking signs, emergency exit signs, etc., and understand their meanings and functions.
Simulation training
02
Conduct practical exercises in a simulated cabin environment to improve English communication skills and the ability to respond to unexpected situations;

unit4 航空服务英语

Lesson 3 Flight Delay （航班延误）
Words Study:
Task① Listen and repeat the following words and phrases.
1. definite adv. 明确的、清楚地 2. reply v. 回答、答复 3. reasonable adj. 有道理的、合理的 4. air traffic control tower n. 航班控制塔台 5. weather condition n. 天气状况 6. unfavorable adj. 不利的 7. patiently adv. 耐心地
Words Study:
Task④ Listen and fill in the missing words. help 1. May I _______ you? passport and _________, ticket 2. May I have your_______ please? 3. I have two pieces of baggage to ________________. check in 4. Here’s your ______________ boarding pass your passport, and your ticket. good 5. Have a ________ trip.
Lesson 2 Serving Food and Beverages （提供食物和饮料）
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.

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B: 好的。
B:All right.
A: 您有需要申报的物品吗？
A:Have you got anything to declare?
B:贵国规定需要申报什么？
B:What should be declared in this country?
Activity 3 Task B
A: 申报单上红框内所列物品必须申报。此外，凡不是您自用的物品，如礼品，也要申报。
agree
with
字1.Ianation agree关s w键it字h
the
facts
of
the
situation.
3.London does not agree with me; I like Paris better.
Activity3 Task A Related Picture
Annoucement
IMMIGRATION/CUSTOMS/QUARANTINE FORMS ARE NOT AVAILABLE ON BOARD
Ladies and gentlemen, As ____ (country/region) Immigration forms/ Customs forms/ Quarantine forms are not available on this flight, please get the forms at the relevant counter after arriving at the terminal building. Thank you!
Three
1. passing through 2. those are gifts for my friends 3. liquor or cigarettes 4. declaration card to the officer
Find answers in Listening
What questions would customs officer usually
2. When a passenger has nothing to declare,which channel should he go through?The green channel or the red channel? As a passenger has nothing to declare, he goes through the green channel.
vt. 宣布，报关 n. 文件，公文 adj. 应纳税的；应征税的 n. 文章；物品； n. 违禁品；走私货；
n. 届期 n. 航空站；终点站 n. 视察；检查 adv. 的确；实在 adj. 最初的， n. 原件； n. 通道；频道 n. 正式手续
1 Words
declaration identity dispose resident distribute
Unit 4 The Customs at the Airport
目录/Contents
Words
Listening
02
01 Disscussion 03
Anounncement
04
05
Related picutre
1 Words
declare document dutiable article contraband expiration terminal inspection indeed original channel formality
Keys to Listening
One
Two
1. May I see your passport 2. purpose of your visit 3. Sightseeing 4.Anything to declare 5.Do you have any contraband with you
A:You have to declare anything you have with you which is listed in the “red frame”on the declaration form. Also you should declare anything that is not for your own use such as any gifts.
B:我带了一台电脑和一些香烟，是自用的。
B:I have a computer and some cigarettes for my own use.
A: 请打开包让我检查一下。这么多包烟！已经超过我们的免税数量了，您需要缴税。
A:Please open your case and let me check.Oh,so many packets of cigarettes! That's more than we can allow you free. You have to pay the duty.
[deklə'reɪʃ(ə)n]
n. 申报；宣布
[aɪ,dentɪfɪ'keɪʃ(ə)n] n. 识别；身份证
[dɪ'spəʊz]
v. 处理；处置
[ˈrɛzɪdənt]
n. 居民
[dɪ'strɪbjuːt; 'dɪstrɪbjuːt] v.分配；散布
Activity 1 Task A Discussion Discuss these questions.
region ['riːdʒ(ə)n] n. 地区； relevant [ˈreləvənt] adj. 相关的
Annoucement
QUARANTINE
Ladies and gentlemen, According to the quarantine regulations of ________ （country/region）, fresh fruit, flowers, meat, dairy or any other plant or animal products are not allowed to be brought into ________（country/region）. If you have onboard any of these products, please dispose of it before arrival.
1.Have you got anything to declare 2.Fill in this customs 3.I don't know how to fill it 4. number of pieces 5.If you have more than ten thousand dollars 6. name, nationality, passport number
Activity 1 TaskB Pair Work
What questions will the customs officer ask?
a.Do you have any contraband in your luggage? b.Are you carrying any articles on behalf of others? c.Have you got anything such as foods,fruits,vegetables and pets? d.What's the purpose of your visit? e.How long will you stay in ...? f.May I see your passport,please?
1. What’s the responsibility of customs officer?
To supervise and administer import and export goods, passenger luggage and postal articles; To impose tariffs and other taxes;To prevent and counter smuggling.
3. Suppose a passenger refuses to pay duty on certain stuff,how will the customs deal with such a problem? The customs will just have to confiscate it.
图片里一共有两名海关人员和一名乘客。因为今天当班，海关工作人员身着制服。在检查完旅客的护照和申报单后，海关人员要求旅客准备好手提行李以便检查并开包。他们询问旅客携带了哪些应纳税物品，然而旅客并不清楚哪些物品属于应纳税物品。工作人员耐心地向旅客解释海关规定并告知他应该走红色通道因为他有一个相机需要申报。
dairy ['deərɪ]
n. 奶制品；
dispose[dɪ'spəʊz] vt. 处理；
Activity 3 Task B
A: 早上好，先生！
A: Good morning,sir！
B: 早上好！我现在能办理海关手续吗？
B:Good morning! Shall I go through the customs formalities now?
A:可以的。请先填写一张申报单。
A:Yes.Please fill in the declaration form first.
ask?
What should be filled in a declararion form?
Expressions in practice
see off
1. I am to see off Mr Brown this afternoon. 今天下午我要为布朗先生送行. 2.Can you wait for me while I see off my friend? 我送我的朋友的时候你能等我一会儿吗？

《民航服务英语》最新版教学课件Unit 4 The Customs

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《民航服务英语》最新版教学课件Unit1 Check-in at teh airport

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Unit 4

《民航服务英语》最新版教学课件Unit 4 The Customs

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航空专业英语Unit 4

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《民航空乘英语》课件

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