饭店情景英语-无预定客人的入住接待

没有预定就到酒店⼊住的客⼈，酒店会询问来宾是否有预订过酒店。

请看下⾯的酒店英语⼝语对话。

R:Good afternoon,Sir and Madam.May i help you?下午好，先⽣夫⼈，需要我帮忙吗？G:Good afternoon,i'm Jack Wilson.My wife and i have just arrived.We'd like to have a room at your hotel for tonight.下午好，我是杰克威尔逊。

我和我的妻⼦刚刚抵达我们需要今晚在旅店住⼀晚R:Welcome to our hotel.Have you made any reservations?欢迎来到我们旅馆，你有预约吗？G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?恐怕没有。

你能安排⼀个可以洗澡的双⼈床房间吗？R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等⼀下。

哦，可以⽤1111室，它临黄浦江的景⾊G:Great,l'll take it.How much do you charge?太好了，我定了，多少钱？R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照，并填写登记表。

G:I'll take care of it.我会搞定的。

R:Thank you.Would you please pay RMB 1500 Yuan as deposit?谢谢您。

餐厅服务英语接待客人公司内部编号：（GOOD-TMMT-MMUT-UUPTY-UUYY-DTTI-Receiving the Diners 接待客人Unit 2 Receiving the Diners 接待客人ConversationA. Seating an individual dinerHostess: Good afternoon, madam. Have you got a reservation?Gueset: Yes, for 12:30.The name is Bush.H: Yes, you’re welcome, Miss Bush.Could you follow we,pleaseHow about the table near the windowG: Oh, it’s quite good.It has a good view of the city.H: Yes, take your seat, please.I’ll bring a menu for you right away.B.Seating group guestsWaitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group?Guest: Yes, we are.We have a reservation in your restaurant.W:Yes, your tables are over there.Would you please come this way?G: Thank you.G: I think so.W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away.G: Miss, can I have Maotai?W: Yes, but I’m afraid you’d have to pay extra for it.G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?W: Yes, CERTAINLY. Since you are group guests, we’ve arranged a set menu for you. If you want to have extra food, you should also pay extra for it.G: Oh, I see. I’d be glad to do that.W: Just a moment, please. Here is the menu. You can choose what you like from the menu. I’ll come around to take your orders a moment later.G: Thanks a lot.C. Seating the guests without a reservationWaiter: Good evening, sir.Guest: Gee! So busy here. Could you arrange us a table for two, please?W: Do you have a reservation?G: No, we don’t.W: Well, I’m sorry, but I don’t think I can do much to help you for the moment. We’re filled up right now.G: But we are leaving this city tomorrow morning. We’re told the food served here is tasty and delicious. you won’t have us leaving the city with a pity, will you?W: Well, certainly not. But do you mind waiting?G: We’d rather wait.W: All right. Would you please wait in the sitting room or in the bar to have some drink I’ll inform you as soon as there’s a table free.G: That’s very kind of you to do so.Useful Expressions1. Have you made a reservation with us 请问您在我们这儿有预订吗2. How many are you A table for four 请问几位一张4人的餐位吗3. Would you like to sit by the window 请问您是否喜欢坐在靠窗口的位子4. I’m afraid we don’t have a no-smoking section. 对不起，我们这儿没有无烟区。

酒店入住接待情景对话英文- Dialogue 1:Receptionist: Good evening, how may I assist you?Guest: I have a reservation under the name of John Smith.Receptionist: Thank you, Mr. Smith. Could you please provide me with an identification document and a credit card for verification?Guest: Sure, here's my passport and credit card.Receptionist: Thank you. Everything seems to be in order. Let me just quickly confirm the details of your reservation. You will be staying with us for two nights in a deluxe room with a king-sized bed, is that correct?Guest: Yes, that's right.Receptionist: Excellent. Our check-in time is 2:00 PM, and it is currently 4:30 PM, so your room is ready for you. Here is your key card. Your room is located on the 9th floor, room number 904. Guest: Thank you. Could you please also let me know the Wi-Fi password?Receptionist: Of course. The Wi-Fi password is "hotelguest123". Is there anything else I can assist you with?Guest: Not at the moment, thank you.Receptionist: Alright, enjoy your stay with us, Mr. Smith.Guest: Thank you.- Dialogue 2:Receptionist: Good afternoon, welcome to our hotel. How can I help you?Guest: Hi, I would like to check-in. I have a reservation under the name Mary Johnson. Receptionist: Thank you, Ms. Johnson. Could you please provide me with a valid ID and a credit card for verification purposes?Guest: Here's my driver's license and credit card.Receptionist: Thank you for providing the required documents, Ms. Johnson. Let me just confirm the details of your reservation. You will be staying with us for three nights in a standard double room, is that correct?Guest: Yes, that's correct.Receptionist: Great! Our check-in time is 3:00 PM, and it is currently 4:45 PM, so your room is ready. Here is your room key. You will be staying on the 6th floor, room number 621.Guest: Thank you so much. By the way, do you have a gym in the hotel?Receptionist: Yes, we do have a gym on the ground floor, accessible to all guests. It is open from 6:00 AM to 10:00 PM.Guest: Perfect! Thank you for the information.Receptionist: You're welcome. Enjoy your stay, Ms. Johnson.Guest: Thank you, I appreciate it.。

酒店情景对话（英语·前台·入住）第一篇：酒店情景对话(英语·前台·入住)English Drama of Hotel Management English英语话剧酒店管理英语Service Counter（A：Receptionist/the waitressB：Guest）A: Good afternoon.Welcome to Qingdao Sea-view Garden Hotel.Can I help you, sir?B: Well, I’m~~~ from `````.I’d like to check in, please.A: All right.Do you have a reservation with us, sir?B: Sorry, I didn’t book any room before.I would like to know which standard room do you have ？A: Wait a moment, please。

We have triple room, standard double room, and standard single room.What kind of room do you need?B ：what’s the price for standard double room？A：oh，sir。

the price for standard double room is 288 Yuan。

B: What!Why is so expensive？A：yes，sir。

Our hotel is an international 5-star chain hotel，and adoptsinternational standard price。

triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan.all the room has TV, AC(air conditioner), free internet access and breakfast.Oh, excuse me，the dinning roomlocates at 6th floor, between 7am to 9am.B：OK，I know now。

酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。

Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。

Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。

Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。

Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。

你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。

Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。

Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。

Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。

酒店接待英语情景对话英语对话教学是随着对话时代的到来应运而生的。

它吸收了民主、平等的对话主义精神,又融合了语言学派的理论精华,是赋有旺盛生命力的教学形态。

小编精心收集了酒店接待英语情景对话，供大家欣赏学习!酒店接待英语情景对话1R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I help you?您早，客房预订部，请问有什么可以帮助您?G：Yes，I’d like to book a room.我想预订一个房间。

R：Thank you， sir. For which date and how many guests will there be in your party?谢谢您。

要订在什么时候?您一行有多少人?G：From April 16th to 20th .Just my wife and myself.4 月 16 日到 20 日。

只有我和我太太。

R：From April 16th to 20th ?? .And which kind of room would you prefer， sir?4 月 16 日到 20 日。

请问您想预订哪种房间。

G：A Twin，please.R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be all right?请别挂断好吗?我来检查一下是否有空房间。

(过来一会儿)让您久等了，先生。

我们有空余的双床间，现在价格是每晚180 美元，这样可以吗?G：Ok，I’ll take it.好的，我订了。

接待客人酒店英语对话前台情景练习酒店英语现在越来越受到人们的关注，学习一些常用的酒店英语口语十分重要。

下面店铺为大家带来接待客人酒店英语对话，欢迎大家参考学习!接待客人酒店英语对话篇1O:Good moring,Jinjiang Hotel.May i help you?早上好，锦江饭店。

需要我帮忙吗?G:Yes,Could you tell me how to get to your hotel?是的，你能告诉我怎么去酒店?O:Where will you be coming from,sir?你从哪儿来的，先生?G:From the railway station.从火车站来的O:It's about a 20-minute walk.If you like,you can take No.20 Bus.It'll take you right here.大约20分钟的行程，如果你愿意可以在这里做20号巴士。

G:Good,thank you.好的，谢谢你。

O:You are welcome,sir.We look forward to serving you.欢迎您先生。

我们期待你的光临。

接待客人酒店英语对话篇2B:This is your room.After you,sir.May i put your bags here?这是你的房间先生。

我可以吧你的行李放在这里吗?G:Sure,Just put them anywhere.当然，随便放吧。

B:Here is your room key,Is this the correct number of bags?这是您的房间钥匙,行李的件数对了的吧?G:Let's see.Yes,that's all.让我看看。

是的，全在这儿了。

B:May i hang your coat in the closet,sir?先生，你的外衣我给你挂在衣柜里可以吗?G:Ah,yes.Thank you!啊，好的，谢谢你!B:You're welcome,sir.Shall i open the curtains for you?欢迎光临先生。

商务接待英语情景口语对话商务接待英语情景口语对话一、情景口语1. 到达酒店A: Hello, sir, welcome to our hotel. May I help you?B: Yes, I'm checking in.A: Sure.Could you show me your passport, please?B: Here you are.A: How many nights are you staying with us?B: Three nights.A: OK. I have a room for you on the 8th floor. Please fill out this form.B: Sure, thank you.2. 办理离店手续A: Good morning, sir. Do you need help?B: Yes, I'm checking out.A: Alright, do you have your room key?B: Yes, here it is.A: Let me check the computer. Yes, you have a single room for three nights. Can I get your sign, please? Here is your bill. B: Here you are.A: Please sign here. Everything is OK. Thank you for stayingwith us.B: Thank you.3. 查询物品A: Can I help you?B: Yes, I lost something during my stay.A: What is it?B: It's a blue scarf with red dots on it.A: Let me check. Oh, here it is.B: Really? Thank you so much.4. 查询酒店设施A: Hi, can I help you?B: Yes, I'd like to know if your hotel has a gym.A: Yes, it does. It's located on the 3rd floor.B: Great, thank you very much.5. 询问餐厅A: Good morning. What can I do for you?B: Can you tell me where the restaurant is?A: Yes, sure. It's on the 1st floor.B: What kind of food do they serve?A: They serve a variety of dishes, including western and Chinese cuisines.B: Thanks.二、英语口语练习1. 你想要预订多少晚？How many nights would you like to book?2. 请出示你的身份证件。

以下是整理的《酒店英语⼝语：餐厅迎客》，希望⼤家喜欢！经典对话H=Hostess ⼥领台 G=Guest 顾客 H：Good evening, sir. Welcome to Amazon Restaurant. How many persons, please? 晚上好，先⽣。

欢迎光临亚马逊餐厅。

请问有⼏位呢？ G：A table for two, please. 两位。

H：Certainly, sir. How about the table by the window? You may enjoy the beautiful sea-view outside. 好的，先⽣。

那张靠窗的桌⼦怎样？您可以欣赏到外边的海景。

G：Fine, thanks. 好的，谢谢。

H：This way, please. 这边请。

常⽤句型百宝箱1. 迎宾⼊席基本应对 1) How many persons, please? 请问有⼏位呢？ 2) Where would you prefer to sit? 您喜欢坐在哪⾥？ 3) I’ll show you to y our table. 我来为您领位。

4) This way, please. 这边请。

5) Is this table fine? /How about this table? 这张台如何？ 6) A waiter/waitress will come soon to take your order. 服务员很快会来为您写菜单。

7) Do you have a meal voucher/ breakfast voucher? 您有餐券/早餐券吗？2. 迎接有预订的客⼈ 1) Do you have a reservation? 请问您有预订吗？ 2) May I have your name ,please? 请问您贵姓？ 3) We are expecting you. 我们正恭候您的光临。

餐厅招待客人英语情景对话范文大全英文回答：Waiter/Waitress: Welcome to our restaurant! May I take your order?Customer: Yes, I'd like to start with the soup of the day.Waiter/Waitress: And for your main course?Customer: I'll have the grilled salmon with roasted vegetables.Waiter/Waitress: Any sides with that?Customer: Yes, I'll take the mashed potatoes and the green beans.Waiter/Waitress: Would you like a drink?Customer: I'll have a glass of water, please.Waiter/Waitress: Coming right up!Customer: Thank you.Waiter/Waitress: Is everything okay with your meal?Customer: Yes, everything is delicious!Waiter/Waitress: I'm glad to hear that. Would you like anything else?Customer: No, thank you. I'm all set.Waiter/Waitress: Enjoy your meal!Customer: Thank you, you too.Waiter/Waitress: Can I get you a doggy bag for the leftovers?Customer: Yes, please.Waiter/Waitress: Here you go.Customer: Thank you.Waiter/Waitress: Have a good evening! Customer: You too!中文回答：服务员，欢迎光临！请问需要点餐吗？顾客，是的，我想先来一份今天的汤。

酒店接待客户英语对话作为一名酒店接待员，与客户进行英语对话是我们日常工作中非常重要的一部分。

在这篇文章中，我将为您展示一段典型的酒店接待客户的英语对话，并介绍一些常用的表达和用语。

在下面的对话中，接待员为客户提供了以下服务：确认预订、办理入住手续、提供房间信息、解答客户问题。

接待员：Good evening! Welcome to our hotel. How may I assist you today?客户：Good evening! I have a reservation under the name of John Smith.接待员：Thank you, Mr. Smith. Let me check your reservation. Yes, I see your booking here for a deluxe double room for three nights. Is that correct?客户：Yes, that's correct.接待员：Fantastic! May I have your ID card or passport and a credit card for the check-in process, please?客户：Certainly, here you go.接待员：Thank you. Just a moment, please. I'll handle the check-in for you. While I process your information, would you like me to show you some information about the hotel facilities?客户：Yes, that would be great. I'm interested in the gym and the restaurant.接待员：We have a state-of-the-art gym on the third floor, open from 6 am to 10 pm. It's free for hotel guests. Our restaurant, located on the first floor, serves both local and international cuisine. Breakfast is available from 7 am to 10 am, and lunch and dinner are served from 12 pm to 10 pm.客户：Sounds wonderful. Is there any specific dress code for the restaurant?接待员：There is no specific dress code, but smart casual attire is recommended. We want our guests to feel comfortable and relaxed.客户：Great, thank you for the information. Can I also get some recommendations for local attractions or places to visit?接待员：Certainly! We have brochures and maps available at the front desk with information on popular attractions in the area. Some notable places include the nearby botanical gardens, the famous city museum, and the beautiful beach promenade. Is there anything else I can assist you with?客户：No, that's all for now. Thank you for your help.接待员：You're welcome, Mr. Smith. Enjoy your stay with us. If you have any further questions or need assistance during your stay, please don't hesitate to ask. Have a great evening!以上是一段典型的酒店接待客户的英语对话。

酒店前厅服务英语口语情景对话Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Jiangjin Great Hotel .May I help you?下午好，欢迎光临江津大酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。

R：Certainly, Madam. May I have you name, please?好的，小姐。

能告诉我您的姓名吗？G：I’m WenYuanyuan.我叫文媛园。

R：Do you have a reservation, Ms. Wen?文小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。

从今晚开始。

R：OK, Ms .Wen, please show me your passport.好的，文小姐，麻烦您出示一下您的护照。

R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Wen. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。

（过了一会）让你久等了，文小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。

酒店办理入住英语情景对话情景，一个客人到达酒店前台准备办理入住手续。

客人，Good evening. I have a reservation for a room under the name of John Smith.前台接待员，Good evening, Mr. Smith. Welcome to our hotel. May I have your ID or passport, please?客人，Sure, here is my passport.前台接待员，Thank you, Mr. Smith. I see that you have reserved a standard room for three nights. Is that correct?客人，Yes, that's correct.前台接待员，Great. Could you please fill out this registration form with your personal information, such as your full name, address, and contact number?客人，Of course, here you go.前台接待员，Thank you. Now, I will need your credit card for the payment and any additional charges during your stay. Is there a specific method of payment you would like to use?客人，I would like to use my Visa credit card, please.前台接待员，Certainly, Mr. Smith. Just to let you know, we will authorize your card for the total amount of your stay plus a security deposit. The deposit will be refunded upon check-out if there are no damages or extra charges.客人，Understood.前台接待员，Thank you for your cooperation. Here is your room key. You will be staying in room 305 on the third floor. Breakfast is included and served from 7 am to 10 am in the dining area. If you need any assistance during your stay, feel free to contact our front desk. Enjoy your stay!客人，Thank you very much.。

饭店英语情景对话当客人进入一家饭店时，他们可能会与前台接待员进行以下对话：客人：Excuse me, I would like to make a reservation for tonight.接待员：Certainly, sir/madam. How many people will be dining?客人：There will be two of us.接待员：Great. May I have your name, please?客人：My name is John Smith.接待员：Thank you, Mr. Smith. What time would you like to have your reservation?客人：Around 7:00 PM, if possible.接待员：Sure, we can arrange that for you. Can I have a contact number in case we need to reach you?客人：Yes, my phone number is 123-456-7890.接待员：Perfect. Your reservation for two at 7:00 PM under the name John Smith is confirmed. Is there anything else I can assist you with?客人：No, that's all for now. Thank you.接待员：You're welcome, Mr. Smith. We look forward to serving you tonight. Have a great day!当客人到达饭店并想点餐时，他们可能会与服务员进行以下对话：服务员：Good evening, welcome to our restaurant. How may I assist you today?客人：Good evening. We have a reservation under the name John Smith for 7:00 PM.服务员：Thank you, Mr. Smith. Please follow me to your table.（客人被带到餐桌）服务员：Here are the menus. May I start you off with any drinks?客人：Yes, I would like a glass of red wine, please.服务员：Certainly. And for the lady?客人的伴侣：I'll have a sparkling water, please.服务员：Great. I'll be back with your drinks shortly. Please take your time to look at the menu.（服务员返回后）服务员：Here are your drinks. Are you ready to order or do you need more time?客人：I think we're ready. I'll have the grilled salmon with mashed potatoes.客人的伴侣：I'll go for the chicken pasta, please.服务员：Would you like any sides with your main dishes?客人：Yes, I'd like a side of steamed vegetables.客人的伴侣：I'll have a side of garlic bread, please.服务员：Noted. Your orders will be up shortly. Enjoy your meal!客人：Thank you.以上是饭店英语情景对话的例子，希望能够帮到您。