饭店实用英语试题二及答案

饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。

（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。

（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。

“ 神州视景杯”第七届全国旅游院校服务技能（饭店服务）大赛英语水平测试题库餐饮服务——中职学校组一、中译英1. 先生，早上好。

欢迎光临我们饭店。

答案：Good morning, Sir. Welcome to our hotel.2. 女士，下午好。

很高兴您来我们饭店。

答案：Good afternoon, Madam. Very glad to have you here.3.很高兴又见到您，史密斯先生。

答案：It's nice to see you again, Mr. Smith.4.请这边走。

答案：This way, please.5.我带您去您的餐桌，好吗？答案：Shall I show you to your table?6.您觉得这个会议室怎么样？答案：How do you like this conference room?7.请您在这里签字。

答案：Could you sign your name here, please?8.对不起，我不明白这项收费。

答案：I’m sorry, but I don’t understand this item.9.我为犯了这样一个粗心的错误向您道歉。

答案：I’m sorry for making such a careless mistake.10.请看一下账单是否都对。

答案：Please have a look at it to see if everything is correct.11.您怎么结账？用现金，信用卡还是旅游支票？答案：How will you be paying , in cash, by credit card or with a traveler's check?12.很抱歉给您带来不便。

答案：Sorry for the trouble.13.我尽力去办。

答案：I'll try my best.14.我什么时候把您的早餐送到房间？答案：When should I send the breakfast to your room?15.我可以给他电话留言吗？答案：May I leave a message on the phone ?16.女士，您需要我给您打开窗户吗？答案：May I open the window for you, Ma'am?17.抱歉，没有人接电话。

餐厅英文测试题及答案大全一、选择题（每题2分，共20分）1. 在餐厅中，"May I take your order?" 表示：A. 我可以点菜了吗？B. 我可以接你的订单吗？C. 我可以为你点菜吗？D. 我可以拿走你的订单吗？答案：C2. 如果你想要一杯咖啡，你应该说：A. I want a coffee.B. I'd like a coffee.C. I need a coffee.D. I take a coffee.答案：B3. "Check, please." 通常用于：A. 要求检查账单B. 要求结账C. 要求检查食物D. 要求检查餐具答案：B4. "I'd like to have a table by the window." 表示：A. 我想坐在窗户旁边。

B. 我想吃窗户旁边的菜。

C. 我想把桌子搬到窗户旁边。

D. 我想看窗户旁边的桌子。

答案：A5. "Could you please pass the salt?" 表示：A. 你可以把盐递给我吗？B. 你可以帮我加盐吗？C. 你可以把盐加到菜里吗？D. 你可以把盐放在桌子上吗？答案：A6. "The food is too spicy." 表示：A. 食物太辣了。

B. 食物太咸了。

C. 食物太甜了。

D. 食物太苦了。

答案：A7. "I'm allergic to peanuts." 表示：A. 我对花生过敏。

B. 我对花生有偏好。

C. 我对花生有依赖。

D. 我对花生有研究。

答案：A8. "I'd like to order takeout." 表示：A. 我想点外卖。

B. 我想打包带走。

C. 我想在餐厅吃。

D. 我想在家里吃。

答案：B9. "Can I have the bill, please?" 表示：A. 我可以看一下账单吗？B. 我可以拿走账单吗？C. 我可以要求结账吗？D. 我可以要求账单吗？答案：C10. "I'd like to book a table for two." 表示：A. 我想预订一张两人桌。

饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。

英语餐馆面试题目及答案一、选择题（每题2分，共20分）1. What is the most important thing to consider when serving customers in a restaurant?A. The speed of serviceB. The quality of foodC. The customer's satisfactionD. The restaurant's profit答案：C2. Which of the following is NOT a common restaurant job position?A. WaiterB. ChefC. AccountantD. Bartender答案：C3. What should you do if a customer complains about the food?A. Ignore the complaintB. Apologize and offer a solutionC. Ask the customer to leaveD. Blame the kitchen staff答案：B4. What is the primary role of a host/hostess in a restaurant?A. Cooking the foodB. Greeting and seating guestsC. Cleaning the tablesD. Managing the restaurant答案：B5. Which of the following is the correct way to address a customer in a formal setting?A. "Hey, what do you want?"B. "Excuse me, may I take your order?"C. "What's up, can I help you?"D. "You, over there, order now!"答案：B6. What is the first step in handling a customer's order?A. Writing down the orderB. Asking for the customer's preferencesC. Taking the customer's paymentD. Confirming the order with the customer答案：A7. In a restaurant, what does "86" mean?A. The restaurant is closedB. A dish is out of stockC. The customer is not welcomeD. It's time to close the kitchen答案：B8. What is the purpose of a restaurant menu?A. To provide entertainmentB. To list the prices of the dishesC. To describe the dishes availableD. To promote the restaurant's history答案：C9. Which of the following is a common courtesy in a restaurant?A. Interrupting the customer's conversationB. Taking the customer's order without askingC. Offering to refill the customer's drinkD. Ignoring the customer's needs答案：C10. What should a server do if they notice a customer has left their belongings behind?A. Keep the items for themselvesB. Notify the manager and secure the itemsC. Throw the items awayD. Give the items to another customer答案：B二、填空题（每题1分，共10分）11. When taking an order, it is important to _______ the customer's needs clearly.答案：listen12. A server should always _______ the customer's table after they have finished eating.答案：clean13. In a restaurant setting, "upselling" refers to thepractice of encouraging a customer to _______ a moreexpensive item.答案：purchase14. The term "table d'hôte" refers to a restaurant thatoffers a _______ menu with set prices.答案：fixed15. If a customer has a dietary restriction, it is theserver's responsibility to _______ the kitchen staff about it.答案：inform16. A "happy hour" is a time when a restaurant offers _______ prices for drinks and sometimes food.答案：reduced17. The phrase "on the house" means that the restaurant is providing something _______ of charge.答案：free18. A "cover" in a restaurant refers to the number of _______ at a table.答案：people19. When a customer asks for a "doggy bag," they are requesting a container to _______ their leftovers.答案：take20. A server should always be aware of the restaurant's_______ policy regarding reservations.答案：cancellation三、简答题（每题5分，共30分）21. Describe the process of handling a customer's complaint about slow service.答案：When a customer complains about slow service, the server should first apologize for the inconvenience caused. They should then check with the kitchen staff to understand the reason for the delay. If possible, they should provide an estimated time for the food to arrive and keep the customer updated. If the wait is long, they may offer a complimentary drink or appetizer as a gesture of goodwill.22. Explain the importance of teamwork in a restaurant environment.答案：Teamwork is crucial in a restaurant because it ensures that all staff members work together to provide a seamless dining experience for the customers.。

饭店情景英语试题及答案1. 当你进入饭店并需要询问是否有空位时，你应该说什么？A. Do you have any vacancies?B. Do you have any rooms available?C. Do you have any tables available?D. Do you have any seats available?答案：C2. 如果你想点一份牛排，你应该如何表达？A. I'd like to order a steak.B. I'd like to have a steak.C. I want a steak, please.D. All of the above.答案：D3. 当服务员问你牛排需要几分熟时，你应该如何回答？A. I'd like it well-done.B. I'd like it medium-rare.C. I'd like it rare.D. All of the above.答案：D4. 如果你想要求服务员推荐一道特色菜，你应该如何说？A. Can you recommend a specialty dish?B. Can you suggest a special dish?C. What's the chef's special?D. All of the above.答案：D5. 当你想要结账时，应该如何表达？A. Can I have the bill, please?B. I'd like to pay the bill.C. Check, please.D. All of the above.答案：D6. 如果你想要一杯咖啡，你应该如何点单？A. I'd like a coffee, please.B. Can I get a coffee?C. I want a cup of coffee.D. All of the above.答案：D7. 当你询问饭店是否提供早餐时，你应该如何问？A. Do you serve breakfast here?B. Is breakfast included?C. What time is breakfast served?D. All of the above.答案：D8. 如果你想要取消已经点的菜，你应该如何说？A. I'd like to cancel my order.B. Can I change my order, please?C. I want to remove this dish.D. All of the above.答案：D9. 当你想要额外的餐具时，你应该如何请求？A. Could I get some more cutlery?B. I need another fork, please.C. Can I have extra utensils?D. All of the above.答案：D10. 如果你想要询问饭店是否接受信用卡支付，你应该如何问？A. Do you accept credit cards?B. Can I pay with a credit card?C. Is it okay to use my credit card?D. All of the above.答案：D。

中职饭店英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. HiD. Hey答案：B2. Which of the following is NOT a service provided by a hotel?A. Room serviceB. Laundry serviceC. Fitness centerD. Car rental答案：D3. If a guest wants to check in, what should the receptionist do?A. Show them to their roomB. Ask for their ID and reservation detailsC. Offer them a drinkD. Give them a tour of the hotel答案：B4. What does "Do Not Disturb" mean in a hotel?A. The guest wants to be disturbedB. The guest does not want to be disturbedC. The guest is not in the roomD. The guest is sleeping答案：B5. What is the meaning of "check-out" in a hotel?A. To book a roomB. To leave the hotel after stayingC. To pay the billD. To ask for help答案：B6. What is the polite way to ask a guest if they need help with their luggage?A. Can I help you?B. Do you need help?C. Let me carry that for youD. All of the above答案：D7. What is the abbreviation for "room service"?A. RSB. RVC. RRD. None of the above答案：D8. Which of the following is a common amenity in a hotel room?A. A swimming poolB. A minibarC. A tennis courtD. A restaurant答案：B9. What does "front desk" refer to in a hotel?A. The main entranceB. The reception areaC. The dining areaD. The business center答案：B10. What is the purpose of a "hotel directory"?A. To list all the employeesB. To provide information about the hotel's services and facilitiesC. To list all the guestsD. To provide a map of the hotel答案：B二、填空题（每空1分，共10分）11. When a guest checks in, the receptionist should ask for their _______.答案：ID and reservation details12. The phrase "housekeeping" in a hotel refers to the_______.答案：cleaning and maintenance of the rooms13. If a guest wants to make a reservation, they can call the hotel's _______.答案：reservation department14. The term "suite" usually refers to a larger and more luxurious type of _______.答案：hotel room15. A "concierge" is a hotel employee who assists guests with _______.答案：local information and services16. The phrase "room rate" refers to the _______.答案：cost per night for a room17. A "late check-out" is when a guest leaves the hotel_______.答案：after the standard check-out time18. The "lobby" is the _______ area of a hotel.答案：main entrance or reception19. A "complimentary" service or item is one that is _______.答案：provided for free20. "Banquet facilities" are used for hosting _______.答案：large events or parties三、简答题（每题5分，共20分）21. What are the typical services provided by a hotel concierge?答案：A hotel concierge typically provides services such as making restaurant reservations, arranging transportation, offering recommendations for local attractions, and assisting with special requests.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person and usually contains one bed. A double room, on the other hand, is intended for two people and typically has either a double bed or two single beds.23. What is the process a guest goes through when checking out of a hotel?答案：The process of checking out usually involves the guest returning their room key to the front desk, settling any outstanding bills, and possibly providing feedback about their stay.24. Describe the role of a hotel receptionist.答案：A hotel receptionist is responsible for greetingguests, checking them in and out, handling room assignments, answering guest。

练习11.I’d like to reserve a Spanish suite with meals from the 8th to the 12th of next month.2.How much do you charge a day for a double room with bath?3.I’ll be arriving by air early in the morning.Can i check in then?4.Could you confirm ten rooms for a week as a group reservation for our travel agency?5.Can you put me on a waiting list and inform me as soon as you have a spare room?6.Please don’t leave your baggage behind.7.Let’s not take the elevator on the left going upstairs.8.Shall I wait for you in the bowling room at the end of the corridor on the ground floor?9.Be sure to take a brochure for me from the Reception Desk,please.10.As the English saying goes, where there is a will, there is a way.11.Go straight down the hall until you get to the stairs.12.Turn right and go to the end of the hall. His room is the last door on the right.13.The gift shop is on the first floor, just opposite to the elevator entrance.14.The reception Desk is just beside the entrance to the restaurant.15.Sorry, you are going in the wrong direction. Please turn around and go ahead.练习11、我希望我们不久以后会再见面。

Unit TwoExercisesWord studyI.Match the word or phrase on the left with the statement on the right.1.liaison a statement of all transactions affecting the balance of asingle account 42.assign a record of a charge transaction in the hotel 103.profit margin making more reservations than there are rooms or space in ahotel 74.folio to tell a customer the price you will charge him for a serviceor product 95.forecasting the difference between the cost of producing something andthe price you sell it at 36.revenue someone who helps with communication between two ormore persons or groups 17.overbooking a reservation that assures the guest that a room will be helduntil check-out time of the day following the day of arrival 8 8.guaranteed reservation short-term planning that approximates the number of roomsavailable for sales on any future date 59.quote money that a business receives over a period of time,especially from selling goods or services 610.voucher to give a job, equipment etc. to someone for a particularpurpose 2StructuresI. Fill in the spaces in the following sentences with the appropriate word or phrase from the texts.1.Front Desk employees in a hotel have much contact with the guests.2.In general, the accommodations industry is labor-intensive; that is, it employs a large numberof people to perform its services.3.The assistant managers frequently have a desk in the lobby near the reception area, since theydeal with routine problems such as unsatisfactory room assignments or overbookings.4. A hotel that prides itself on its quality of service also maintains high standards ofperformance.5.What’s the procedure for extending my stay at the hotel?6.All club members are requested to attend the annual meeting.7.We are getting a lot of inquiries from travel company about our new services.8.When the guest arrives, the room clerk checks his reservation or the availability of rooms ifthe guest does not have a confirmed reservation.II. Cloze:receive, travel, interfere, convenience, pick, located, reception, cash, advice, operation, information, pigeonholes(存放文件的框架), appropriate, includes, transportation, sections, messages, arrangements, counter, areaFor the convenience of the guests, the Front Office is almost always located near the hotel’s main entrance. In a large hotel, it is divided into sections. One section is the reception desk, where the guests register or check in. the second section is the area where the guests pick up their keys, mail and messages. This part of the counter has a rack behind it with pigeonholes for each guest room in the hotel. The key to each room is kept in the appropriate pigeonhole. The third section is an information desk, where the guests can ask for information or make local travel arrangements. This area often includes a mail-box. The fourth section is the cashier’s desk. The cashiers not only receive payment from the guests, but also cash checks, make change, and exchange foreign currency. Some hotels also offer a transportation desk, where the guests may get advice or help with their travel plans. This service, however, is often located in another part of the lobby so that it may not interfere with the efficient operation of the Front Office.Guided Writing and TranslationI. Rewrite each following sentence in several simple sentences:1.The Front O ffice is accountable for a particular day’s occupancy. It is more important thanother hotel departments.2.They also cooperate with other departments of the hotels. They work together to create ahome away from home for all guests. They also contribute to the financial success of thehotel itself.3.There is an increase in the use of computers in both independent and chain hotels. The use ofcomputers is making the reservation process simpler for the guest and more efficient for the hotel.4.The reservation record can be recorded on paper. The record can also be recorded in acomputer file for storage and retrieval.5.There must be continuous communication between the Sales and Reservations Department.The communication is about the records of both in respect to future group business. Their records must be in agreement.6.Throughout the reservation process, information about the guest and his stay is gathered. Theinformation should be recorded if a room is available.7.The forecast is extremely important. It provides other departments with continuousinformation on anticipated occupancies. It permits the heads of these departments to plan their staff requirements and control their payroll costs.II.Translate the following into Chinese:前台不只是大堂里的某一个特定的区域，而是意味着一系列的工作职责和对客服务。

点餐英语试题及答案大全一、选择题1. 当你进入一家餐厅，服务员问你“May I help you?”时，你应该回答：A. Yes, I need help.B. No, thank you.C. Yes, I'd like to order.D. No, I'm just looking.答案：C2. 如果你想要一杯咖啡，你应该说：A. I want a coffee.B. I'd like a cup of coffee, please.C. Can I have a coffee?D. Coffee, please.答案：B3. 当你点完餐后，服务员可能会问你“Would you like anything to drink?”你可以回答：A. Yes, I'd like a drink.B. No, I don't want to drink.C. I'd like a glass of water, please.D. I'm not thirsty.答案：C二、填空题4. 如果你想要一份菜单，请说：“Could I have a ________, please?”答案：menu5. 当你决定好要点什么时，可以说：“I'll have the ________.”答案：[具体菜品名称]6. 如果你想要一些额外的调料，可以说：“Could I get some________ with that?”答案：[调料名称]三、翻译题7. 请将下列句子翻译成英文：- 我想点一份意大利面。

- 我需要一杯水。

- 请问，我可以要一份甜点菜单吗？答案：- I'd like to order a spaghetti.- I need a glass of water.- Excuse me, can I have a dessert menu, please?四、情景对话8. 假设你是顾客，服务员问你：“Are you ready to order?” 你应该如何回答？答案：Yes, I'd like to have the grilled salmon with a side of vegetables, please.9. 如果服务员告诉你：“Sorry, we are out of grilled salmon.”你应该如何应对？答案：Oh, that's a pity. In that case, I'll have the steak instead.五、简答题10. 描述一下你在餐厅点餐的一般流程。