麦肯锡-供应链物流供应链管理-流程与绩效

关注
沟通
通过交互式 沟通和教育， 发展面向目 标测的评估
没有一个“正确”的答案Biblioteka 这份资料只是正确导向的第一步
我们采用通用的供应链架构作为
我们分析问题的基础. . .
供应链架构
预测与采购计划
采购
供应商
集成的供应链管理
采购物流
信息流
生产 维护 库存管理
客户服务
市场销售
销售物流
客户
这种框架与CoE POV一致，并且与供应链库存数据库的诊断框架类似。
LONDON SHOP
开发一个综合的供应链绩效 指标体系
流程，建议
THE
McKinsey
October 2003
这份资料概述了一些能用来评估 供应链绩效的指标
• 供应链CoE的目标就是确定一个测试供应 链框架能力的基准：
– 在项目中，与常用的衡量指标作对比 – 用一致的形式获取更多的基准数据
• 伦敦商店的任务
质量
• 从订单下达到货物接收的时间 • 供应商准时送货的％
到期日之前处理应付款的%
• 1–30 天内处理应付款的% • 31–60 天内处理应付款的% • 61–90 天内处理应付款的% • 90 天之后处理应付款的% • 通过 EDI与供应商联系的% • 开发/商谈一个协议的时间平均时
总采购价值 供应商根据订单 生产过程
90%的活跃供（数量和质量） 中的产品 应商的比例 供货的比例 缺陷率
客户满意的 比率
维护
库存管理 市场销售 客户服务 销售物流
订单商品 入库比例
需要核 实的市 场销售
KPIs
客户对服 按客户订单（数
务满意的 量和质量）交货

McKinsey • Proprietary and Confidential
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. . . and concluded there are three strategic objectives we should focus on when analysing the supply chain
Strategic objectives:
Supply Chain Framework Quality
Information Flow Forecasting & Production Planning Customer Service Products/services according to customer expectations
Manufacturing
Purchasing Inbound Logistics Maintenance Marketing & Sales Outbound Logistics
Time
On agreed time
Integrated Supply Chain Management NB: Boundaries
LONDON SHOP
Developing An Overview of Supply Chain Performance Metrics
Process, Recommendations
McKinsey
October 2003
THE
This document gives an overview of the different metrics that can be used to measure supply chain performance

Performance measurement is an important but complex subject
Companies see the need for metrics. . .
• “If you can’t measure, you can’t manage, you can’t motivate”
Focus
. . . but developing the “right” set of metrics is a challenge
• No commonly used “model”.
• Business issues that warrant performance measurement:
– Differ between industries. – Differ within industry. – Change overtime.
chain. – Suggest how the supply chain CoE should continue concerning this topic.
We used information from several sources during our project
• Internal and external documents:
• The London Shop’s task:
– Develop an overview of the different metrics to measure supply chain performance. – Select the most important metrics that can be used across industries. – Discuss how the most important metrics link other operational metrics within each stage of the supply

– Supply chain benchmarks and best practice (Dow rethane & Epoxy April 1995). – Supply Chain Benchmark Assessment (March 1997). – Supply chain appraisal and benchmarks: (client X September 1997).
LONDON SHOP
Developing An Overview of Supply Chain Performance Metrics
Process, Recommendations
THE
McKinsey
October 2003
This document gives an overview of the different metrics that can be used to measure supply chain performance
• Establishing the proper measures within an organisation enhances continuous
Linking strategy to action
Accountability
Assigning accountability to take action when needed
• The Supply Chain CoE’s objective is to define a benchmarking framework capable of:
– Comparing generic metric performances for use on projects. – Capturing further benchmarking data in a consistent format.

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. . . and concluded there are three strategic objectives we should focus on when analysing the supply chain
Supply Chain Framework
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Possible data sources
• CIPS (UK):
Purchasing (& Supply Chain).
• APICS (US):
Supply Chain.
• CAPS (US):
Purchasing & Supply Chain (US & Legal):
• Respect all sources of data:
Blind-sided
Intuition Qualitative
Opinion
Discussion Survey
Functional Measures
• Understand their relationships—the “causal tree”:
interactive communication and
education
There is no one “right” answer
This document’s an initial step in the right direction.
McKinsey • Proprietary and Confidential
• Internal and external documents:

• The Supply Chain CoE’s objective is to define a benchmarking framework capable of:
– Comparing generic metric performances for use on projects. – Capturing further benchmarking data in a consistent format.
chain. – Suggest how the supply chain CoE should continue concerning this topic.
McKinsey • Proprietary and Confidential
LShop/Ldn/22Oct97Rp-fc/kf
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We used information from several sources during our project
Customer service cost
The complete picture can be found in the appendix.
McKinsey • Proprietary and Confidential
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Making their client specific warrants attention
interactive communication and
education

There is no one “right” answer
This document’s an initial step in the right direction.

chain. – Suggest how the supply chain CoE should continue concerning this topic.
McKinsey • Proprietary and Confidential
LShop/Ldn/22Oct97Rp-fc/kf
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We used information from several sources during our project
– Supply chain benchmarks and best practice (Dow Polyurethane & Epoxy April 1995). – Supply Chain Benchmark Assessment (March 1997). – Supply chain appraisal and benchmarks: (client X September 1997).
• Internal and external documents:
– High level benchmarking framework for supply chain performance (H .Cook): • Shop Study (March 1997) accessing information from available experts and past projects.
LShop/Ldn/22Oct97Rp-fc/kf
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. . . and concluded there are three strategic objectives we should focus on when analysing the supply chain

• Internal and external documents:
– High level benchmarking framework for supply chain performance (H .Cook): • Shop Study (March 1997) accessing information from available experts and past projects.
• The London Shop’s task:
– Develop an overview of the different metrics to measure supply chain performance. – Select the most important metrics that can be used across industries. – Discuss how the most important metrics link other operational metrics within each stage of the supply
Accountability
Assigning accountability to take action when needed
Focus
. . . but developing the “right” set of metrics is a challenge
• No commonly used “model”.
• Discussions with supply chain CoE:
– Graham Colclough. – Andrew Morgan. – Lee Sherman. – Deborah Huff (Cap McKinsey).

5
We used a generic supply chain framework as a basis for our analysis . . .
Supply Chain Framework
Information Flow Forecasting & Production Planning
Customer Service
• Establishing the proper measures within an organisation enhances continuous
Linking strategy to action
Accountability
Assigning accountability to take action when needed
2
We used information from several sources during our project
• Internal and external documents:
– High level benchmarking framework for supply chain performance (H .Cook): • Shop Study (March 1997) accessing information from available experts and past projects.
Quality
Time
Cost
Price
Service
Product quality
Product quantity
Product delivery
Late arrival
Late delivery

Quality
Time
Cost
Price
Service
Product quality
Product quantity
Product delivery
Late arrival
Late delivery
Inventory cost
Product cost
Production cost
Delivery cost
• The Supply Chain CoE’s objective is to define a benchmarking framework capable of:
– Comparing generic metric performances for use on projects. – Capturing further benchmarking data in a consistent format.
• The London Shop’s task:
– Develop an overview of the different metrics to measure supply chain performance. – Select the most important metrics that can be used across industries. – Discuss how the most important metrics link other operational metrics within each stage of the supply
chain. – Suggest how the supply chain CoE should continue concerning this topic.

供应链发展趋势
数字化与智能化
借助大数据、人工智能等技术 ，实现供应链管理的数字化和 智能化，提高决策效率和准确
性。
绿色与可持续
注重环境保护和社会责任，推 动供应链的绿色和可持续发展 。
全球化与本地化
适应全球化趋势，同时关注本 地化需求，构建全球化和本地 化相结合的供应链网络。
敏捷与柔性
快速响应市场变化和客户需求 ，提高供应链的敏捷性和柔性
新、组织变革等。
实施落地
协助客户推动方案执行 ，确保各项措施有效实
施。
持续改进
建立反馈机制，持续优 化供应链绩效。
成果展示及客户反馈
01
02
03
04
成果一
供应链响应速度提升，客户满 意度大幅提高。
成果二
通过流程优化和技术创新，实 现供应链成本显著降低。
成果三
建立高效协同的供应链团队， 提升整体运营效率。
数字化转型
随着物联网、大数据等技术的发展，供应链管理将趋向数 字化、智能化。
绿色环保
环保法规日益严格，绿色供应链管理将成为企业可持续发 展的关键。
风险管理
全球经济不确定性增加，供应链风险管理将愈发重要。
建议和展望
深化数字化转型
继续推进供应链管理数 字化进程，提高决策效 率和准确性。
推广绿色理念
在供应链各环节融入绿 色理念，降低环境影响 ，提升企业社会责任形 象。
重要性
随着全球化竞争的加剧和消费者需求的多样化，供应链管理在提升企业竞争力 、降低成本、提高客户满意度等方面发挥着越来越重要的作用。
供应链结构
01
02
03
供应链成员
包括供应商、制造商、分 销商、零售商和最终客户 等。