湖北三峡技师学院2014年春季学期期末考试饭店英语 (校对版)

2015-2016学年度第一学期《饭店服务与管理英语》试卷姓名: 班级: 评分:一、翻译1、中译英(20分)去国外_________.B.客房预订部__________________.C.前台___________...D..._________________.E.酒店的经营和管._______________________________F.确认信______________..G.总账单_________________H.信用卡__________I.人民币______.J.结账___________2.英译中（20分)A.housekeepin.departmen._____________B.Bel.Captain’.Des.__________________C.assignin.room._____________________D.boo..singl.roo.___________________E.cas.registe._________________________F.th.ban.o.Chin._____________________mercia.Ban.o.China._____________H.th.long-distanc.cal.t.Londo._______________________I.th.polic.o.th.hote._____________________J.hav..goo.night’.slee.__________________二、用框里的词或词组的正确形式填空。

（30分）1.I’l.b._____________i.abou.a.hou.bu.I’.lik.t.hav.lunc.befor.then.2、Th.bellma.__________.Mr.Jackson’.baggag.upstairs.3.____________, a hotel sells its spiritual product to his guests.4.Every guest ______________as the God in the hotel.5.Could you __________ some RMB into American ________for me?6.How is that _________? I’ve stayed here for only two nights.7、How would you like to make the ______________sir?8、A.Than.you.. B.Yo.ar._____________.9、A.Wha.i.you.roo.___________?. B.209.10、A.D.yo.nee.someon.t.brin.you.luggag.dow.tomorrow?..B.No.Than.you..ca.__________.i.b.myself.三、阅读理解（10分）（1）根据表格所提供的有关王老师的信息, 选择最佳答案。

期末考试《酒店英语》（A 卷）参考答案及评分标准题号一二三四五六总分得分一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在答题框内。

每题1分，共10分）得分评卷人题号12345678910答案 D D D A D C B CCC1.Tourism contributes to both ______ of the world's cultural heritage. A. knowledgeB. preservationC. developmentD.B and C2.Resources are a fundamental _______ in the development of tourism. parisonpositionplimentponent3. The Yangtze River is nearly 6300 kilometers in_______ .A. wideB. longC. widthD. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good officesputer reservations systemsD.fare quotations and ticketing skills5. _______ the temperature, _______ water turns into steam. A. The high, the fastB. Higher, fasterC. The more higher, the fasterD. The higher, the faster6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment.A.changesB.chargesC.challengesD.chances7. Our company is _______ of other makers of spare parts for the airplane.A. in advanceB. aheadC. abreactD. in front8. People on vacation often go to_______ to rest or play or to meet other people.A. major citiesB. airportsC. resortsD. ground transportation9. A hotel's_______comes f rom payments made for the use of its rooms and other facilities.A reservationsB. fileC. incomeD. responsibility10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factorD.a wealth factor in the economy of their jurisdictions 二、判断题（下列说法正确的请用“T ”表示，错误的请用“F ”表示，请将正确答案填在答题框。

2014年普通高等学校招生全国统一考试（湖北卷）英语第一节（共5小题；每小题1.5分，满分7.5分）1. What is Linda?A. A writer.B. A student.C. A teacher.2. What is the man afraid of?A. Having an accident.B. Missing the interview.C. Saying something wrong.3. What does the woman want to do?A. To return a jacket.B. To change a jacket.C. To buy another jacket.4. Why does the man feel upset?A. A guy stole his clothes.B. He found his clothes ugly.C. Someone said he was ugly.5. What does the woman mean?A. She disbelieves her son.B. She feels very sorry for her son.C. She wants her son to use a new key.第二节（共15小题；每小题1.5分，满分22.5分）听第6段材料，回答第6、7题。

6. Why isn’t Jenny at the store?A. She left work early.B. She’s late for work.C. She’s been out of work.7. How does the man feel about Jenny?A. Angry.B. Curious.C. Concerned.听第7段材料，回答第8、9题。

8. What is lying on the railway tracks?A. A man.B. A rock.C. A trunk.9. What are the speakers about to do?A. To move the rock.B. To wave the T-shirt.C. To find something red.听第8段材料，回答第10至12题。

2014中专英语期末考试题一2013—2014（1）中专英语期末考试题一一、单项选择题（每题1分，共15分）1. Sam likes _____ kites.A. flyB. fliesC. flyingD. to flying2. Joe enjoys _____ music.A. listening toB. listen toC. listeningD. to listening to3. Martin is Crazy about _____ but he hates _____ .A. dancing … singingB. dance … singC. to dance … singingD. dancing … to sing4. My brother loves _____ basketball because it’s _____ .A. playing … interestB. playing … interestingC. to play … interestedD. playing … interested5. Tina dislikes _____ homework. It’s boring to her.A. to doingB. doesC. doingD. done6. Playing _____ piano is very fun.B. aC. anD.×7. Would you like _____ tea or coffee?A. someB. anyC. manyD. much8. Make _____ at home.A. youB. yoursC. yourD. yourself9. My name is Sara Smith. Sara is my _____. My _____ is Smith.A. first … lastB. last … firstC. middle … firstD. last … middle10. Where _____ you from?A is B. am C. are D. do11. Doctors take care _____ the patients.A. forB. offC. ofD. about12. I can teach English and I can speak _____ Chinese.A. a littleB. a fewC. many13. I’d like to _____ the Computer Club.A. joiningB. joinC. join inD. joined14. I can _____ e-mails.A. sendingB. to sendC. sendD. sent15. “Please” is _____ first and most powerful “magic word”.A. theB. aC.×D. an16. What’s your plan _____ the afternoon?A. toB. inC. forD. on17. There _____ many beautiful dresses.A. isB. areC. hasD. have18. A: How _____ is the orange? B: 2 yuan a kilo. It’s on sale now.A. muchB. manyC. someD. any19. Many things are on _____ here.A. sellB. soldC. saleD. selling20. We have salad sauce of different flavors _____ a good price _ ￥5.99 a bottle!A. onB. forC. inD. at21. I also want to invite some _____ classmates and _____ friends to the party.A. other … otherB.×… otherC. other … someD. other … ×22. At the party, we can play games, _____ jokes, and _____ songs.A. tell … singingB. to tell … to singC. tell … singD. telling … singing23. A: Are theses _____ pencils? B: No, they’re _____ pencils.A. their … oursB. theirs … ourC. their … ourD. theirs … ours24. _____ birthday is in August. And _____ ?A. my … yoursB. My … yoursC. mine … yourD. I … you25. Would you like _____ to drink?A. anythingB. somethingC. nothingD. things26. Does she _____ American football?A. loveB. to loveC. lovedD. loving27. Sara _____ playing chess.A. likeB. likedC. likesD. to like28. I think American football is very _____ .A. excitingB. excitedC. exciteD. bored29. A: _____ you like playing computer games? B: No, I _____.A: do … don’t B. Do … don’t C. does … doesn’t D. did … didn’t30. Mary _____ playing chess, but she _____ like football games.A. enjoy … don’tB. enjoys … doesn’tC. enjoying … doesn’tD. enjoyed … don’t二、重新排列下面的句子组成一个完整的对话（每题1.5分，共15分）1. A. I love sports.B. What do you do in your spare time?C. I like basketball and tennis. What about you?D. What sports do you like?E. I enjoy sailing.答案：BADCE2. A. A cup of coffee, please.B. Would you like to have some tea or coffee?C. Ok. Here you are.D. you’re welcome.E. Thank you.答案：BACED3. A. I’d love to.B. I’d like to buy a pair of shoes.C. Yes. But I don’t know what style I want. Do you want to go shopping with me?D. Then are you going to the shop today?E. Thank you. Let’s go!答案：BDCAE4. A. Oh, I enjoy playing football very much.B. No, I don’t. What about you,Sara?C. Hi, Ben. Do you like sports?D. Do you like American football?E. I don’t like playing American football.答案：CADBE三、连线题(每题1分，共10分)A B1. How old are you? A. Fine, thank you.2. What’s your name? B. I’m sixteen.3. How are you? C. I’m Li Hua.4. How do you do? D. Good morning.5. Good morning. E. How do you do?6. Hello, I’m Tania. F. Nice to meet you.7. Have a nice weekend. G. The same to you8. What’s the applicant’s gender? H. Yes, I can speak it very well.9. Can you speak French? I. Female.10. Could you tell me your phone number? J. It’s 5902317答案：1—5 BCAED 6—10 FGIHJA B1. How much is it? A. What a pity!2. What can I do for you? B. Yes, a kilo please.3. Sorry, all these are sold out. C. 3 yuan a kilo.4. How about some pork? D. I’d like to buy some eggs.5. Do you hav e any beans? E. NO, we don’t have any.6. Would you like some tea? F. Ok. Here you are.7. What’s the weather like there? G. Yes, it is.8. Welcome! Make yourself at home. H. Yes, please.9. I’d like some cookies, please. I. It’s cold and wet.10. It’s a nice day, isn’t it? J. Thanks.答案：1—5 CDABE 6—10 HIJFGA B1. What’s your hobby? A. It’s exciting.2. Do you like sports? B. I love dancing.3. I like swimming. C. Yes., I do.4. I hate singing. D. I like to go shopping on Saturdaysand sleep on Sundays.5. What do you like doing on weekends? E. It’s boring.6. How much is it? F. What a pity!7. What can I do for you? G. Yes, a kilo please.8. Sorry, all these are sold out. H. 3 yuan a kilo.9. How about some pork? I. I’d like to buy some eggs.10. Do you have any beans? J. NO, we don’t have any.答案：1—5 BCAED 6—10 HIFGJ四、阅读理解（每题3分，共30分）Passage OneHi, I’m Bob. My mom asked me to go shopping with her. I hate it! Shopping is so boring. Look at the long list: a dozen eggs, two kilos of pork, a box of butter, some chicken, a jar of jam … My mom said many things were on sale and she needed me to help her carry things. But I want to play soccer with my friends. Oh … here she comes.1. Why is Bob so unhappy?A. His mom doesn’t buy things for him.B. He has to go shopping with his mom.C. He has to play soccer.D. He doesn’t help his mom.2. How many eggs will they buy?A. 6B. 12C. 24D. 363. Why does Bob’s mom want to buy so many things?A. Things are sold out.B. They have no food.C. Many things are on sold.D. They are very hungry.4. How many kilos of pork will they buy?A. 2B. 4C. 1D. 55. What does Bob want to do?A. He wants to go shopping.B. He wants to play computer games.C. He wants to play soccer with his friends.D. He wants to watch movies.答案：1—5 BBCACPassage TwoDo you know how to find a good job? Come here, and follow my advice. First, you should create and post your resume. In the resume, you should introduce yourself, including your name, phone number, address, e-mail, etc. never forger to write down your abilities and experiences. It’s very important when applying for jobs that you emphasize your unique strengths.1. What’s a resume?A. A kind of website.B. A kind of test.C. The employer.D. A letter of self – introduction.2. What should be included in the resume?A. Hobbies and family.B. Name and phone number.C. Address, e-mail and abilities.D. Both B and C.3. Which of the following is important when applying for jobs?A. Your family members.B. Your abilities, experience and qualifications.C. The application.D. All of the above.4. What should you do first if you want to find a good job?A. You should create and post your resume.B. You should make a call.C. You should ask for help.D. You should write a letter.5. What is very important when applying for jobs?A. Your abilities.B. Your experience.C. Your hobbies.D. Your unique strengths.答案：1—2 DDBADPassage ThreeMike worked in an office in a small office. One day his boss said to him, “Mike, I want you to go to Richmond, to an office there, to see Mr. Shute. Here’s the address.”Mike went to Richmond. When he walked out of the station, he thought, “The office isn’t far from the station. I’ll find it easily.” But after an hour he was still looking for it, so he stopped and as ked an old woman. She said, “GO straight along this street and turn to the left at the end, and it’s the second building on the right.” Mike went and found it.A few days later, he went to the same city, but again he did not find the office, so he asked someone the way. It was the same old woman, and she was quite surprised, “Are you still lookingfor the place?”1. What did the boss want Mike to do one day?A. To go to Mike’s office.B. To buy something.C. To visit Mr. Shute.D. To go to Richmond for his holiday.2. How did Mike go to Richmond?A. By car.B. By train.C. By ship.D. By plane.3. After walking out of the station, Mike ________.A. ask an old woman where the office was.B. went to the office with an old woman.C. found the office easily.D. lost his way back home.4. Which of the following sentences is right?A. Richmond was the name of a building.B. After a few days Mike met the same old woman in the same city.C. The office wasn’t near to the station.D. Mike was a boss of an office.5. From the passage we can see ________.A. the woman has a bad memory.B. Mike has never been to Richmond.C. Mike was a forgetful man.D. Mike found the office himself for the second time.答案：1—5 CBABCPassage FourDifferent people have different hobbies. For example, somepeople like reading, some like swimming and some like collecting things.In the past, I loved reading books and drawing pictures because by reading books I could learn many new things. Now travelling is my favourite. I enjoy visiting many different places of interest. I can learn a lot about people, places and history. It’s very interesting.I have many good friends. They all have their hobbies. Mary studies very hard, and her hobby is reading. Tony loves physical work, and his hobby is gardening. He usually plants flowers and trees in his yard. Judy is a quiet girl. She likes knitting. She likes to knit sweaters for her dolls. We all have different hobbies, but we are still good frends.1. The writer liked __________ in the past.A. travelingB. gardeningC. readingD. knitting2. According to the writer, traveling __________.A. boringB. interestingC. excitingD. difficult3. Mary loves __________.A. readingB. knittingC. gardeningD. visiting places of interest4. Tony often plants __________ in his yard.A. flowersB. treesC. fruitD. flowers and trees5. Judy likes knitting sweaters for her __________.A. dollsB. friendsC. parentsD. herself答案：1—5 CBADAPassage FiveAmericans eat almost everything with a fork, and it appears th at holding a knife in one’s right hand longer than a few seconds is considered to be against good table manners.They system is that if it is necessary to use a knife, people take the fork in their left hand, and cut off a piece of meat or whatever it is in the plate. Then they put the knife down, transfer the fork their right hand, and only then do they transport the food to their mouth. This is clearly funny, but it is considered good manners.Tables are generally laid with one knife and two forks. The outside fork is for the salad. There is no need for foreign visitors to eat the salad with only a fork, but if you do use your knife, remember to save it for the meat course. Even desserts (except ice cream) are eaten with a fork and the spoon by your dessert is meant to be for coffee (but if you use it for your dessert no one will say anything).1. __________ eat almost everything with a fork.A. People in the USAB. People in South AmericaC. People in ChinaD. People in the UK2. Which of the statements is true?A. Holding a knife in one’s right hand is considered to be bad table manners.B. Americans put food into their mouths with one knife.C. Tables are usually laid with two forks and one knife.D. The outside fork is for the desserts.3. The spoon by your dessert is usually for __________.A. meatB. coffeeC. everythingD. whatever is on the plate4. If you use the spoon for your dessert, __________.A. you will be laughed atB. you will be asked to go outC. you will be considered impoliteD. it is OK5. Which title is best for this passage?A. How to Eat with a KnifeB. Eating Customs in AmericaC. Beautiful American ForksD. Funny Eating Habits答案：1—5 ACBDB五、改写句子（每题3分，共15分）1. Nice to meet you. (glad) Glad to meet you.2. Fine, thank you. (thanks) Fine, thanks.3. What’s your last name? (family) What’s your family name?4. I cannot follow you. (catch) I cannot catch you.5. May I have your name, please? (get) May I get your name,please?6. Where are you from? (come from) Where do you come from?7. I’d like a bottle of milk. (want) I want a bottle of milk.8. I’d like to have some apples. (buy) I’d like to buy some apples.9. The cake she made tastes good. (delicious) The cake she made tastes delicious.10. This seat is mine. (my) This is my seat.11. The weather is going to be fine tomorrow. (it) It’s going to be fine tomorrow.12. The school over there is ours. (our) Our school is over there.13. Flying a kite is easy. (not difficult) Flying a kite is not difficult.14. When I am free, I like playing chess. (not busy) When I am not busy, I like playing chess.15. Playing the piano is very fun. (interesting) Playing the piano is very interesting.六、英译汉（每题3分，共15分）1. How are you? 你好吗？2. Fine, thank you. And you? 很好，谢谢。

2014年春季湖北省部分重点中学期中联考高一英语试卷考试时间：2014年4月15日下午2:30～4:30 试卷满分：150分第一部分听力（共两节 30分）第一节(共 5 小题; 每小题 1.5 分,满分7.5分)听下面 5 段对话,每段对话后有一个小题,从题中所给的A、B、C三个选项中选出最佳选项,并标在试卷的相应位置。

听完每段对话后,你都有10 秒钟的时间来回答有关小题和阅读下一小题。

每段对话仅读一遍。

1. What color is the woman’s dress?A. Green.B. White.C. Blue.2. What will Peter do this afternoon?A. Play basketball.B. Ride a bicycle .C. Go swimming.3. What does the woman think of the lecture?A. Difficult.B. Boring.C. Attractive.4. When will the speakers get to the match?A. At 2:30 .B. At 2:50.C. At 3:00.5. What are the speakers doing?A. Preparing for a party.B. Cooking a dinner.C. Doing housework.第二节（共15小题; 每小题1.5分, 满分22.5分）听下面5段对话或独白每段对话或独白后有几个小题, 从每题所给的A、B、C三个选项中选出最佳选项, 并标在试卷的相应位置。

听每段对话或独白前, 你将有时间阅读各个小题, 每小题5秒钟; 听完后, 各小题将给出5秒钟的作答时间。

每段对话或独白读两遍。

听第6段材料，回答第6至7题。

6. Where are the speakers?A. In the man’s flat.B. In the woman’s flat.C. In the woman’s brother’s flat.7. What do we know about the man speaker?A. He likes baseball.B. He wears a white T-shirt.C. He has been busy with a novel recently.听第7段材料，回答第8至10题。

**中学2014年春季八年级期末考试英语试卷命题人：*** 考试时间：90分钟满分：120分（20分））1、I’ve been skating five hours.Ｂ、since Ｃ、at）2、Would you mind down the music?Ｂ、turn Ｃ、turning）3、Could you please the dishes?Ｂ、wash Ｃ、washing）4、Why don’t you her a scarf?Ｂ、get Ｃ、to get）5、Dogs are difficult to take care of.Ｂ、so Ｃ、such）6、Tom is a boy.Ｂ、6-year-old Ｃ、6 years old）7、I don’t have enough time with her.Ｂ、spending Ｃ、to spend）8、I will do it .Ｂ、in a minute Ｃ、now）9、Stop singing. I don’t like it .Ｂ、in all Ｃ、at all）10、You should try junk food.Ｂ、not eating Ｃ、to not eat）11、-Who the first gift to you? –My mom.Ｂ、gave Ｃ、give）12、What a guy?Ｂ、lucking Ｃ、luck）13、I got a bike on my birthday.Ｂ、the six Ｃ、sixth）14、His mother a special meal yesterday.Ｂ、did Ｃ、sat（）15、She said she to the Zoo yesterday.A、go Ｂ、going Ｃ、went（）16、What you at 9:00 last Monday?A、did ,do Ｂ、were ,doing Ｃ、do ,do（）17、Everyone in my class has a new bike.A、else Ｂ、other Ｃ、another（）18、Mary will a letter tomorrow.A、writing Ｂ、write Ｃ、writes（）19、Could you yourself when you were five?A、wear Ｂ、put on Ｃ、dress（）20、I will go to the park if it tomorrow?A、won’t Ｂ、rains Ｃ、doesn’t rain二、完形填空。

2014年湖北省高职统考英语试题及答案word版Ⅰ. 选择题（本大题共20小题，每小题1.5分，共30分）从每小题所给的四个选项中，选出一个可以填入题中空白处的最佳选项。

未选、错选或多选均不得分。

1. —Your English is excellent！—______.A. Just so soB. No, my English is poorC. Thank youD. You are right2. —Remember to telephone me when you arrive.—OK, ______.A. I mustB. I willC. I shouldD. I can3. —Hi, Peter! Shall we go out for a picnic this weekend?—______.A. Good ideaB. Yes, pleaseC. No, thanksD. Never mind4. ―Excuse me, I’m a visitor to this city. I get lost.―______A. Sorry.B. That’s OK.C. What can I do for you?D. Nice to meet you.5. Yesterday，I ______ an exciting TV program when she came in.A. watchedB. was watchingC. had watchedD. am watching6. I have been to the palace four times ______ 2000.A. sinceB. afterC. inD. before7. They are looking forward to ______ a good result after a long time of hard work.A. getB. gettingC. be gettingD. have got8. The child is sleeping, and would you please ______ TV a little?A. turn onB. turn upC. turn downD. turn off9. Can you ______ the differences between American English and British English?A. sayB. speakC. talkD. tell10. In our class, we have only two ______.A. woman teacherB. woman teachersC. women teacherD. women teachers11. My new camera isn’t like Bill’s, but it is almost the same as ______.A. youB. yourC. yoursD. yourself12. They tried hard, but ______ could answer the question.A. allB. noneC. someD. everybody13. ______ it is to have a game of basketball after a day of study at school!A. What a funB. How funC. What funD. How a fun14. There is ______ old phone on the table. ______ phone is hers.A. an; TheB. the; AnC. a; TheD. the; The15. —Excuse me, ______ does it take me to the railway station?—It’s twenty minutes’ walk.A. how oftenB. how manyC. how longD. how much16. The soup smells ______. I would like to drink it.A. badB. hotC. terribleD. nice17. All the students are going to the park except ______.A. he and IB. him and IC. him and meD. he and me18. Neither Tim nor Jim ______ from Britain. They are from Australia.A. isB. wereC. areD. was19. He has never had enough money to afford a house, ______ he?A. hasB. hasn’tC. doesD. doesn’t20. After learning the grammar rules, we went on ______ exercises.A. to doB. doneC. doD. didⅡ. 单句指错（本大题共10小题，每小题1.5分，共15分）下列每个句子标有A、B、C、D的词语或用法中，各有一个错误，请选出并将答题卡上对应字母的标号涂黑。

班级 姓名 考号密封线内不要答题；………………………………………………密…………………………封………………………线………………………………………郑州市财贸学校14－15学年下期期末考试试卷《 英语 》学科(时间： 60 分钟)一． 单词( )1. supermarket a.嘴巴 ( )2.bank b.游泳衣 ( )3. sweater c.牛肉 ( )4.stomach d.顾客 ( )5.Saturday e.图书馆 ( )6.library f.医院 ( )7. mouth g.睡衣 ( )8.pajamas h.头疼 ( )9.nurse i.超市 ( )10.beef j.饭店 ( )11.swimsuit k.毛衣 ( )12.hospital l.银行 ( )13.restaurant m.星期六 ( )14.customer n.胃 ( )15.headache o.护士二 .匹配下列句子。

( )1.Have you got a house or flat? A.Coffee,please ( )2.I have got nice furniture in B.I have a big house with my bedroom. a yard. ( )3.Have you got a sore throat? C.That sounds great!( )4.May I try it on? D. No, I’ve got a headahce. ( )5.Anything to drink? E.Sure,let me help you.三 . 根据上下文完成对话。

A Mrs Green: Good morning,doctor.Doctor Smith:Good morning,Mrs.Green._______1__________ Mrs Green: I’m not feeling very well. Doctor Smith ________2____________ Mrs Green:I’ve got a bad coldDoctor Smith __________3__________Mrs Green:No,_________4___________and I havet a stuffy nose. Doctor Smith Yes ,I see. Go home to bed and ________5____________BBen: Hi,Sara._________1_________Sara: Yes.I ’ve got a new flat. I bought it last year. Ben: Where is your flat?Sara: _________2___________near the supermarket. Ben: Is it very big?Sara: _________3___________it has two bedrooms, one living room,one kitchen and one washroom. Ben: Oh,it sounds great.Sara: Thank you! When you have free time,_______4_____________ Ben:Oh,________5____________.班级姓名 考号密封线内不要答题；………………………………………………密…………………………封………………………线………………………………………四．将下列句子排序，组成一个完整的对话。

饭店英语期末测试卷饭店英语期末测试卷一．单项选择（2分*10=20分）分） （ ）1.菜系菜系A.cafeteria B.cuisuie C.delicacy D.dimsum ( ) 2. 合资饭店合资饭店A. state owned B. joint venture hotel C. tertiary industry D. foreign-funded hotel ( ) 3. 客房部经理客房部经理A. valet B. houseman C. chambermaid housekeeper ( ) 4. 外线电话外线电话A. outcall B. outside call C. call out D. out phone （ ）5. 梳妆台梳妆台A. bureau B. night stand C.bathtub D. wardrode （ ）6. 旅游胜地饭店旅游胜地饭店A. Resort B. Convention hotel C. Tourist hotel D. State guesthouse （ ）7. 会计会计A. accountant B. manager C. worker D. client（ ）8. 洗衣服务洗衣服务A. washing service B. clothes service C. cleaning service D. laundry service （ ）9. 鸡尾酒鸡尾酒A. cocktail B. coffee C. coca-cola D. soft drinks （ ）10. 麻婆豆腐麻婆豆腐A. Dan-dan Noodles B. Hot and Sour Soup C. Lampshade Sliced Beef D. Mapo Beancurd 二．判断正误（T or F ）（1分*10=10分）分）( ) 1. DDD means Direct Distance Dialing.( ) 2. Tea, wine and coffee have no relation with traditional Chinese culture. ( ) 3. For American service, the beverage is served form the guest’s left side.( ) 4. All the linen in the occupied guestroom must be replaced every day. ( ) 5. The room center is a part of the Housekeeping Department.( ) 6.The first coin in the word was made in England. ( ) 7. When the telephone rings, the operator should answer it right away. ( ) 8. The term “白酒” in Chinese is the same as the “ white wine” in English.( ) 9. Hotel service is an honorable occupation. ( ) 10. The hotel cashier can cash the personal checks for the foreign guests. 三．用所给词的正确形式填空三．用所给词的正确形式填空 （2分*10=20分）分）care for would rather since give out see to 1.Every citizen should_______ the cleanliness and good order of our city. 2.Would you _________ Continental breakfast or American breakfast? 3._______you are on your feet, hand me down the tin of peaches, will you? 4.I _________try something hot, Sichuan dishes, I think. 5.After a whole day’s galloping, the horse _______.go through counts match hand choose 6.He ________ to face the new challenge. 7.Food and Beverage Department always_______. 8.The receptionist _________ the key to the guests. 9.Y our jacket does not ________ your pants. 10.Now the walk-in guest __________ the check-in formalities. 分）四．补全对话。

酒店英语的期末试题及答案一、选择题（共25题，每题2分，共50分）1. What does the acronym "OTA" stand for in the hotel industry?A. Online Travel AgencyB. Original Travel AgreementC. Outstanding Tourism AssociationD. Onsite Training Academy答案：A2. Which of the following is NOT a typical duty of a concierge in a hotel?A. Assisting guests with travel arrangementsB. Handling luggage for guestsC. Managing hotel reservationsD. Preparing meals for guests答案：D3. What does the term "turn-down service" mean in the hotel industry?A. Introducing new guests to the hotel facilitiesB. Handling complaints and resolving issues for guestsC. Cleaning and tidying up the guest room in the eveningD. Providing additional services such as spa treatments答案：C4. Which department is responsible for handling guest check-ins and check-outs?A. HousekeepingB. Front OfficeC. Food and BeverageD. Engineering答案：B5. What does the acronym "RevPAR" stand for in the hotel industry?A. Revenue Per Available RoomB. Room Value Assessment ReportC. Reservation and Payment SystemD. Repairs and Maintenance答案：A二、填空题（共10题，每题3分，共30分）1. The process of preparing and setting up the guest rooms for new arrivals is called ________.答案：rooming2. The act of reserving a hotel room in advance is known as ________.答案：booking3. A person who travels for pleasure or leisure is called a ________.答案：tourist4. The department responsible for providing food and beverages to the guests is the ________ department.答案：Food and Beverage5. The document given to guests at check-in, containing important information about the hotel and its services, is called a ________.答案：welcome letter三、简答题（共5题，每题10分，共50分）1. Describe the typical responsibilities of a hotel front desk agent.答案：A hotel front desk agent is responsible for greeting and assisting guests during check-in and check-out, answering phone calls and inquiries, making and modifying reservations, providing information about hotel facilities and services, handling guest complaints and resolving issues, and ensuring a smooth and efficient operation of the front desk.2. Explain the concept of "yield management" in the hotel industry.答案：Yield management refers to the practice of optimizing revenue and maximizing room occupancy by adjusting room rates based on demand and availability. Hotels use various strategies to effectively manage roomrates, such as offering discounted rates during low-demand periods and increasing rates during high-demand periods. The goal is to achieve the highest possible revenue from each available room.3. What are some key differences between a full-service hotel and a limited-service hotel?答案：A full-service hotel offers a wide range of amenities and services, including multiple restaurants, room service, a fitness center, spa facilities, concierge services, and meeting/event spaces. It provides a more luxurious and comprehensive guest experience. In contrast, a limited-service hotel typically offers fewer amenities and services. It may have a basic restaurant or breakfast area, but generally does not offer room service or extensive on-site facilities. Limited-service hotels are often more budget-friendly and cater to guests seeking simple accommodations.4. What is the purpose of a hotel "night audit"?答案：The night audit is a process that reconciles the hotel's daily financial transactions and prepares the necessary reports for management and accounting purposes. It typically takes place during the late evening or early morning when guest activities are minimal. The night audit ensures the accuracy of guest charges, verifies room revenue, accounts for cash and credit card transactions, and generates reports on occupancy rates, revenue, and other financial data.5. Discuss the significance of effective communication in the hotel industry.答案：Effective communication is essential in the hotel industry as it plays a crucial role in delivering quality service and ensuring guest satisfaction. Clear and concise communication is necessary between hotel staff members to coordinate tasks, address guest requests, and resolve issues promptly. It is also vital for effective communication between hotel staff and guests, allowing for accurate understanding of guest needs and expectations. Good communication skills contribute to a positive guest experience, efficient operations, and a cohesive work environment.四、案例题（共2题，每题20分，共40分）Case 1:Imagine you are a hotel manager and a guest has approached you with a complaint about the air conditioning in their room not working properly. How would you handle the situation? Provide a step-by-step approach, including communication with the guest and appropriate actions to resolve the issue.答案：1. Listen attentively to the guest's complaint and show empathy towards their inconvenience.2. Apologize genuinely for the inconvenience caused and assure the guest that their concern will be addressed promptly.3. Communicate with the engineering department to investigate and resolve the issue with the air conditioning.4. Offer immediate alternatives, such as relocating the guest to another room with working air conditioning or providing a temporary fan to alleviate the discomfort.5. Follow up with the guest to ensure that the issue has been resolved to their satisfaction.6. Take note of the complaint and discuss it with the engineering department to prevent similar issues in the future.Case 2:As a hotel front desk agent, you receive a call from a guest who wants to extend their stay for two additional nights but mentions that they found a lower rate online. How would you handle this situation and ensure guest satisfaction?答案：1. Thank the guest for their interest in extending their stay and inquire about the lower rate they found online.2. Politely acknowledge the lower rate they have seen and express your willingness to match or beat that rate.3. Check the hotel's rate flexibility and determine if it is possible to offera lower rate without breaching any policies or agreements.4. If it is within your authority, offer the guest a discounted rate that is equal to or better than the rate they found online.5. If you do not have the authority to adjust rates, promptly escalate the issue to a supervisor or revenue manager who can make a decision.6. Throughout the conversation, demonstrate excellent customer service, actively listen to the guest's needs, and ensure they feel valued and appreciated for choosing the hotel.总结：酒店英语的期末试题及答案提供了一系列与酒店业相关的选择题、填空题、简答题和案例题，探讨了酒店行业的基本概念、职责、管理和沟通等方面知识。