商务英语专业试题 (1)

电大网考《商务英语基础(1)》作业试题及答案一单选题1.Can I ____a message or would you like to ring him on his mobile phone?（5.00分）A. makeB. leaveC. haveD. take2.The engineer recommended________（5.00分）A. when we look at this question.B. that values his new ideas.C. that the process can be made simpler.D. which is the Mark 2 project.3.Shall we get straight ________to business?（5.00分）A. inB. downC. overD. for4.We’ll do our _____to make your visit worthwhile.（5.00分）A. bestB. muchC. mostD. worst5.We very much appreciate your efforts________（5.00分）A. our production costs must be no more than 15 percent.B. has done damage to our reputationC. to negotiate with youD. to make this product possible6.Because we can’t find a compromise________（5.00分）A. we’ve ever given before.B. but I got nothing out of it.C. and there are two hundred and sixteen thousand employees worldwide.D. I am afraid we can go no further.7. I have the authority________（5.00分）A. to negotiate with youB. has done damage to our reputationC. to make this product possibleD. what seemed an impossible problem8.Could you come______ to the development workshop for a second?（5.00分）A. upB. onC. downD. over9.Could you _________the times of flights to Atlanta and reserve me a seat?（5.00分）A. find throughB. findC. find overD. find out10.The company really needs the fax machine by tomorrow________（5.00分）A. we’ve ever given before.B. but I got nothing out of it.C. or it will have to look elsewhere.D. I am afraid we can go no further.11.I have a small token of our gratitude________ （5.00分）A. that the process can be made simpler.B. when we look at this question.C. which is the Mark 2 project.D. which I would like you to have.12.I wonder __________you could check Mr. Sakai’s European itinerary.（5.00分）A. howB. ifC. thatD. what13.Hello. my name is Edward Green. I _________to speak to Mr. Smith, please.（5.00分）A. would likeB. wantC. want toD. glad14.I think the discount is higher than anything________ （5.00分）A. or it will have to look elsewhere.B. we’ve ever given before.C. there are two hundred and sixteen thousand employees worldwide.D. but I got nothing out of it.15.The Greenfield site has made the campus .（5.00分）A. to look more beautifulB. looks more beautifulC. look more beautifulD. looking more beautiful1.Please me how to do the market research fora new product.（5.00分）A. takeB. haveC. showD. give2.We need to consider a couple of options________ （5.00分）A. which is the Mark 2 project.B. when we look at this question.C. that values his new ideas.D. that the process can be made simpler.3.The computerized doll the quality test. （5.00分）A. passedB. succeededC. madeD. got 4.The telephone line is busy at the moment. （5.00分）A. fairB. quiteC. wellD. quiet5.They look forward to the new products soon. （5.00分）A. sawB. seeC. seeingD. to see6.The seller was trying to sign a substantial order________（5.00分）A. that is made with certain conditions.B. that you have finalized the delivery dates.C. then he could get a large discount.D. to be more flexible over terms of payment.7.She mail the package before the post office closes.（5.00分）A. hasB. have toC. has toD. must to8.In those early days, the boy company’s business was model railways and cars.（5.00分）A. usefulB. fullC. easyD. core9.She said that she wouldn’t mind the typingwork for you.（5.00分）A. about doingB. to doC. doingD. do10.We use our tongue to .（5.00分）A. feelB. tasteC. touchD. see11.I just received a proposal________（5.00分）A. that you have finalized the delivery dates.B. to be more flexible over terms of payment.C. that is made with certain conditions.D. that could benefit both of us.12.The researcher has to start looking for a company________（5.00分）A. which I would like you to have.B. that values his new ideas.C. which is the Mark 2 project.D. that the process can be made simpler.13.The two parts reached no solution on the final item________（5.00分）A. which is the Mark 2 project.B. which I would like you to have.C. that the process can be made simpler.D. that values his new ideas.14.A provisional agreement is one________（5.00分）A. that could benefit both of us.B. that you have finalized the delivery dates.C. that is made with certain conditions.D. then he could get a large discount.15.The new executive has done well to make the wholesaler agree________（5.00分）A. that could benefit both of us.B. then he could get a large discount.C. that is made with certain conditions.D. to be more flexible over terms of payment. 1.A: Would you like a cup of coffee?B:_____________________.（5.00分）A. That’s Research and Development.B. No, thank you.C. Yes.D. Thank you.2.Is it possible________（5.00分）A. It is entirely our fault.B. to talk to the Manager?C. I’m terribly sorry.D. with our compliments.3.Our sales brochure for this summer should be by the end of July.（5.00分）A. excitingB. exactC. readyD. ingenious4., three months ago I could not have negotiated this deal.（5.00分）A. EspeciallyB. PartiallyC. EntirelyD. Obviously5.A: Welcome to Bibury Systems.B:___________________.（5.00分）A. Thank you.B. That’s Research and Development.C. No, thank you.D. Yes.6.__________________the Manager’s not available atthe moment. But the Assistant Manager is here. HowCan I help you, madam?（5.00分）A. I’m afraidB. with our compliments.C. to talk to the Manager?D. It is entirely our fault.7.Mr. McNeil asked Mr. Don Bradley to ship the goods ____ air.（5.00分）A. byB. onC. atD. in8.A: Good weekend?B: _________.（5.00分）A. Yes.B. Thank you.C. No, thank you.D. Excellent, thank you.9.No credit will be offered ____ you place an order for more than 40.000 units.（5.00分）A. afterB. whenC. ifD. unless10.The board room can fifty people.（5.00分）A. makeB. holdC. putD. support11.Could you the appointment next Monday?（5.00分）A. rearrange, forB. rearrange, atC. rearrange, untilD. rearrange, in12.The discussion has been until Monday. （5.00分）A. put up withB. put offC. put outD. put of13.We agreed in front of the building this afternoon.（5.00分）A. meetingB. meetsC. metD. to meet14.A: Are you Edward Green?B:_______________.（5.00分）A. Excellent, thank you.B. Thank you.C. No, thank you.D. Yes.15.A: I’m sorry,R&d?B:_______________________.（5.00分）A. No, thank you.B. Thank you.C. Excellent, thank you.D. That’s Research and Development.1.--- Here is the company structure of Bibury Systems. --- I see. Where does Kate fit the company structure?（5.00分）A. withB. intoC. inD. onto2.A._____________.B. Yes. I haven’t retired yet.（5.00分）A. That’s not exactly true.B. Peter, are you still doing consultancy work?C. How are things at Bibury System?D. Nice to meet y ou again. Peter. It’s been a long time.3.A:Good morning. Phil Watson’s office.B:___________.（5.00分）A. My name is Don Bradley.B. Hello. Can I speak to Phil Watson, please?C. Can you take a message, please?D. I’ll try his mobile.4.This result my research, Can you see it? （5.00分）A. provesB. approvesC. welcomesD. values5.We can make the new research an priority.（5.00分）A. entireB. obviousC. expensiveD. absolute6.A:Something important has come up.________.B:C an it wait? I’ll be through in ten minutes.（5.00分）A. Can you spare a minute?B. Can it wait?C. Sorry to interrupt.D. Do you mind…?7.We employ about seven hundred full-time people. But we causal staff when we need them.（5.00分）A. check inB. taken inC. check outD. take on8.A:I’m afraid Mr. Watson is not in the office at the moment.B:______. （5.00分）A. Can you take a message, please?B. My name is Don Bradley.C. Hello. Can I speak to Phil Watson, please?D. This is Don Bradley.9.--- Do you know our company at all?--- No, it’s the first time here.（5.00分）A. I had beenB. I am comingC. I wasD. I have been10.They have a very big budget. They five percent of their profit to that department . （5.00分）A. thankB. commitC. contributeD. make11.Sally, you have arranged for me tomorrow, it’s canceled.（5.00分）A. whateverB. whicheverC. whatD. however12.A: It’s good of you to see me.B:_________. I have heard a lot about your company.（5.00分）A. Good things, I hope.B. News travels fast in the toy industry.C. Not at all.D. They are very impressive.13.A: Do you like it?B:___________.（5.00分）A. Yes.B. It’s very good.C. Excellent, thank you.D. No, thank you.14.We always buy products with the sales performance.（5.00分）A. mostB. bestC. muchD. more15.A: As you know, JK Toys has a strong presence in Europe.B: Yes, I saw your sales figures for last year.____________.（5.00分）A. Not at all.B. News travels fast in the toy industry.C. They are very impressive.D. Good things, I hope.二判断题1.The new launch date is very tight. ‘Tight’ here means not leaving enough time.（5.00分）错误正确2.If you are stuck, change to a new point. ‘To be stuck’ means to be sure of something.（5.00分）错误正确3.I don’t think price can be a factor at this stage. The sentence means to consider the price matter now. （5.00分）错误正确4.That is the existing product range. “product range” means product portfolio.（5.00分）错误正确5.The engineer hasn’t got time to track down the problem. ‘To track down’ means to find out.（5.00分）错误正确1.Let’s move from the general to the specific. This sentence means let’s talk about some particular and about some part, but not about the whole.（5.00分）错误正确2.Mr. Smith isn’t available. This sentence means Mr. Smith is free and not busy.（5.00分）错误正确3.If you have any questions, please feel free to interrupt at any time. This sentence means if you have somethin g that you don’t understand, you can make a break in at any time.（5.00分）错误正确4.They’re doing some very innovative work in solar energy. “innovative” here means something out of date.（5.00分）错误正确5.Let’s have a run through. This sentence m eans let’s run from one side to another.（5.00分）错误正确1.We have a very flexible position on licensing deals. “flexible” here means very hard and uneasy to bend.（5.00分）错误正确2.This is the latest prototype. “prototype” here means a standard or typical example.（5.00分）错误正确3.Big Boss deserves the best packaging designs. This sentence means the toy Big Boss is not very worth having the best out packing design.（5.00分）错误正确4.When it hears the trigger word, it plays it back. “trigger word” here means a word that initiates a process or course of action.（5.00分）错误正确5.We need to speak further about this. This sentence means we need to discuss the problem more.（5.00分）错误正确1.Something important has come up. This sentence means something important happens unexpectedly. （5.00分）错误正确2.The important thing is that this is a major breakthrough. “breakthrough” here means an important development or achievement.（5.00分）错误正确3. Could you charge it to my room? “charge” here means to add it to his account so he can pay for it later.（5.00分）错误正确4.I’m afraid our office is closed until nine o’clock tomorrow morning. This sentence means our office will be open after nine o’clock tomorrow morning.（5.00分）错误正确5.J.K.Toys company will launch Dealer Dan on January 20th. “launch” here means makes the toy available to the public.（5.00分）错误正确。

商务英语考试试题Part I: Listening Comprehension (30 points)Section A: Short Conversations1. (5 points)Speaker A: Good morning. May I help you?Speaker B: Yes, I'd like to inquire about the availability of meeting rooms on the 20th of this month.Speaker A: Sure. Could you please provide me with your name and contact information?Speaker B: Of course. My name is John Smith, and you can reach me at 555-1234.Question:What does the man want to know?A. The meeting room availability on the 20th.B. The contact information of the receptionist.C. The reservation details for next month's meeting.2. (5 points)Speaker A: Hi, Mark. How's the new marketing campaign going?Speaker B: Not so well. We're not seeing the expected results.Speaker A: Have you analyzed the reasons behind this setback?Speaker B: Yes, it seems that our target audience is not responding positively to the advertising message.Question:What is the main problem with the marketing campaign?A. The campaign is not achieving the expected results.B. The target audience is not aware of the advertising message.C. The marketing team has not analyzed the setback properly.Section B: Passages3. (10 points)You will hear a passage about tourism in China. Listen carefully and answer the questions.Question 1:What is the focus of the passage?A. The increase in international tourists visiting China.B. The top tourist attractions in China.C. The impact of tourism on China's economy.Question 2:What is the purpose of the passage?A. To provide recommendations for travelers in China.B. To inform about the development of tourism in China.C. To promote future tourism partnerships with China.4. (10 points)You will hear a passage about effective business communication skills. Listen carefully and answer the questions.Question 1:What is the purpose of effective business communication?A. To build and maintain professional relationships.B. To gain a competitive advantage in the market.C. To increase profits for the company.Question 2:According to the passage, what are the key components of effective communication?A. Clear and concise messages, active listening, and nonverbal cues.B. Extensive vocabulary, strong voice projection, and technical knowledge.C. Formal language, detailed reports, and persuasive speaking.Part II: Reading Comprehension (40 points)Section A: Multiple Choice QuestionsRead the following passage and choose the best answer to each question.Quality Control in ManufacturingQuality control plays a crucial role in ensuring that manufacturing processes are efficient and products meet or exceed customers' expectations. It involves monitoring and maintaining the desired level of quality throughout the production process. Here are some key aspects of quality control:1. Inspection: Regular inspections are carried out to identify defects or issues in raw materials, components, and finished goods. This helps in early detection of problems and avoids costly rework or customer complaints.2. Testing: Various tests are performed using appropriate equipment and techniques to ensure that products meet required specifications and comply with industry standards. This includes checks for dimensions, performance, strength, and durability.3. Quality Documentation: Comprehensive documentation is essential for traceability and providing evidence of adherence to quality standards. This includes records of inspections, testing results, and any corrective actions taken.4. Continuous Improvement: Quality control is an ongoing process that aims to continuously improve performance and reduce defects. Feedback from inspections, testing, and customer feedback plays a vital role in identifying areas of improvement and implementing corrective measures.5. Training and Education: Proper training programs are essential to ensure that employees understand quality control procedures, standards, and the importance of their roles in maintaining product quality.Question 1: What is the main purpose of quality control in manufacturing?A. To exceed customers' expectations.B. To reduce defects and improve performance.C. To implement traceability and documentation.Question 2: What role does comprehensive documentation play in quality control?A. It helps in early detection of problems.B. It provides evidence of adherence to quality standards.C. It ensures proper training programs for employees.Section B: Passage CompletionRead the following passage. Choose the best option to complete each blank.International Business EtiquetteIn today's globalized business world, understanding and adhering to appropriate international business etiquette is key to successful cross-cultural communication and building strong business relationships. Here are some (1)_______________ for conducting business in different countries:1. France: Punctuality is highly valued in France, so be sure to arrive on time for meetings. Addressing people using their formal titles, such as "Monsieur" or "Madame," is also customary.2. Japan: Bowing is a common form of greeting in Japan. Business cards, known as meishi, are exchanged with both hands being held out, and they should be handled with respect.3. Brazil: Building personal relationships is important in Brazil. Business meetings often start with some small talk and conversation unrelated to business matters. It is also common to exchange kisses on the cheeks when greeting someone.4. Saudi Arabia: Respect for Islamic traditions and customs is crucial in Saudi Arabia. Women should dress modestly and meetings should be arranged in advance, preferably through a local contact.(2)_______________, it is always a good practice to research and familiarize yourself with the specific etiquette of the country you will be conducting business in.Question 1: What phrase best completes (1)?A. guidelines and practicesB. recommendations and adviceC. customs and traditionsQuestion 2: What phrase best completes (2)?A. To concludeB. As a resultC. In conclusionPart III: Writing (30 points)Write an email to your business partner, John, to:1. Confirm a meeting time and date for next week.2. Discuss the agenda for the upcoming meeting.3. Request any necessary documents or materials prior to the meeting. Remember to:- Use a professional and polite tone.- Keep the email concise and to the point.- Sign off appropriately.(Write your email on the following pages.)。

商务英语翻译试题（一）Ⅰ词汇测试题：（2题，每题10分，共20分）1．该组有10个商务英语英文词或词组，下面均有英文词或词组来进行解释。

请将正确的选项标出，要求英英转换意义准确，符合商务英语规范。

（10分）(1) to concludeA. to give one’s place to eachB. to end or judge after some considerationC. to explainD. to contain(2) to enforceA. to break or act against a lawB. to cause a law or rule to be obeyedC. to prevent movement from happeningD. to direct something into a particular place(3) to appointA. to take back propertyB. to meet someone’s needsC. to choose someone officially for a jobD. to claim for something(4) to approveA. to abide byB. to comply withC. to have a positive opinionD. to come up with(5) obviateA. to violateB. to remove a difficulty, to avoidC. to allow sb to doD. to be apparent(6) to violateA. to break or act against a law, principleB. to beat or threaten someoneC. to obey a lawD. to cause a rule to be obeyed.(7) with respect toA. comply withB. in relation toC. conform toD. coincide with(8) to entertain a clientA. to cater forB. to treat sb. at the tableC. to launch a productD. to shorten a vacation(9) temptationA. trying to attract peopleB. to encourage the popularity, sales and developmentC. to allow the value of money to varyD. to judge or decide the amount(10) advanceA. to support by giving moneyB. to go or move sth. forward, to develop or improveC. to improve or increaseD. to produce or provide2. 该组有10个商务英语英文词或词组，下面均有汉语词或词组来进行解释，请将正确项选出，要求英汉转换意义准确，符合商务英语规范。

《商务英语》考试试题及答案商务英语考试试题及答案商务英语考试（Business English Test，简称BET）是针对商务环境下英语语言能力的测试，涉及商务沟通、商务文化、商务礼仪等方面。

以下是BET的考试试题及答案，供读者参考。

一、选择题1、在商务场合中，下列哪个词汇属于更为正式的称呼？ A. guy B. sir C. mate D. boss 答案：B. sir2、在商务谈判中，下列哪个语句属于礼貌的表达方式？ A. No way B.I think so C. You're wrong D. It doesn't matter 答案：B. I think so3、在商务活动中，下列哪个行为符合商务礼仪？ A. 穿着休闲装参加谈判 B. 在会议上发表言论前先做笔记 C. 在商务场合频繁使用手机 D. 在商务宴请时点价格昂贵的菜品答案：B. 在会议上发表言论前先做笔记二、填空题4、在商务活动中，我们常常使用电子邮件进行沟通。

以下是一封商务邮件的示例： Dear [Name], I am writing to [purpose of email].If you have any questions or need more information, please [request]. Thank you. Best regards, [Your Name] 请问，在"[purpose of email]"处应填写什么内容？答案：填写邮件的目的，例如："invite you to a business meeting"（邀请您参加商务会议）等。

41、在商务谈判中，有时候会出现僵局。

以下是一个解决商务谈判僵局的示例： Person A: We cannot accept your price. It's too high. Person B: I understand your concern. We can offer a better discount if you purchase more items. 请问，Person B是如何解决谈判中的僵局？答案：Person B通过提供更多的优惠来打破谈判中的僵局，即提供更多的折扣给对方，以换取更多的购买量。

2020年商务英语试题I及答案一、选择题（每题1分，共10分）1. The term "B2B" refers to:A. Business to BusinessB. Business to ConsumerC. Consumer to ConsumerD. Consumer to Business2. Which of the following is a common business practice?A. Price fixingB. BiddingC. Insider tradingD. Monopoly3. The abbreviation "ROI" stands for:A. Return on InvestmentB. Risk of InvestmentC. Rate of InterestD. Revenue of Investment4. In a business context, "due diligence" refers to:A. The process of paying attention to detailsB. The process of thorough investigation or analysisC. The process of making a paymentD. The process of signing a contract5. The phrase "to hedge" in finance means:A. To invest aggressivelyB. To take on high risk for potential high returnsC. To protect against lossD. To borrow money6. What is the primary purpose of a SWOT analysis?A. To identify strengths, weaknesses, opportunities, and threatsB. To evaluate the financial health of a companyC. To determine the market share of a companyD. To assess the quality of a company's products7. The term "blue chip" in stock market refers to:A. A new startup companyB. A company with a stable and reliable recordC. A company that is going bankruptD. A company that has just gone public8. Which of the following is a type of international trade agreement?A. TariffB. QuotaC. Free Trade Agreement (FTA)D. Both A and B9. The "4Ps" in marketing refer to:A. Product, Price, Place, PromotionB. People, Process, Physical evidence, PerformanceC. Price, Productivity, Positioning, PartnershipD. Product, Price, Position, Promotion10. A "franchise" is:A. A type of loanB. A business arrangement where the franchisor licenses its business model to a franchiseeC. A type of insuranceD. A type of investment fund答案：1-5 A B A B C6-10 A C B A B二、填空题（每空1分，共10分）1. The process of negotiating the terms of a contract is known as __________.Answer: Contract negotiation2. A __________ is a document that outlines the terms and conditions of a business agreement.Answer: Contract3. The acronym "CEO" stands for __________.Answer: Chief Executive Officer4. When a company's stock price falls significantly, it may be referred to as a __________.Answer: Stock crash5. A __________ is a financial statement that shows a company's assets, liabilities, and equity at a particular point in time.Answer: Balance sheet6. In business, the term "synergy" refers to the concept that the whole is greater than the sum of its __________.Answer: Parts7. The __________ is the process of identifying and analyzing potential risks in a business venture.Answer: Risk assessment8. A __________ is a type of investment where the investor buys and holds a security for a long period with the expectation of profit.Answer: Buy-and-hold strategy9. The __________ is a measure of how well a company uses its assets to generate profit.Answer: Asset turnover ratio10. A __________ is a type of financial instrument that represents ownership in a company or a creditor relationship with a corporation.Answer: Security三、简答题（每题5分，共20分）1. What is the difference between a sole proprietorship and a partnership in business?Answer: A sole proprietorship is a type of business owned and run by one individual who is fully responsible for all aspects of the business. A partnership is a business owned by two or more individuals who share the profits, losses, and management of the company.2. Explain the concept of "first-mover advantage" in business. Answer: The first-mover advantage refers to the benefits a company gains by being the first to enter a new market or introduce a new product. These benefits may include establishing brand recognition, capturing a larger market share, and setting industry standards.3. What is meant by "corporate social responsibility" (CSR)?Answer: Corporate social responsibility is a business approach that contributes to sustainable development by delivering economic, social, and environmental benefits toall stakeholders, while recognizing and respecting theirrights。

Business English (I) Test 1Part I. Listening (20%)Section ADirections:In this section, you will hear five groups of short sentences. Each sentence will be spoken twice. At the end of each sentence there will be a pause. During the pause, youare requi red to fill in the corresponding blank according to what you’re heard. Thenwrite your answer on the Answer Sheet.1. The speaker works for ________________ Company in Seoul, South Korea.2. The man’s phone number is ________________ .3. The discount for buying 450 units is ________________%.4. The date of conference is ________________ May.5. The predicted sales for every month next year is ________________ .Section BDirections:In this section, you will hear ten short conversations. At the end of each conversation,a question will be asked about what was said. Both the conversation and question willbe spoken only once. After each question, there will be a pause. During the pause, youmust read the four choices marked A, B, C and D, and decide which is the bestanswer.6. A. Making an appointment. B. Fixing a clock.C. Discussing a price.D. Going to a shop.7. A. Who’s calling, please? B. Hang up, please.C. Wait a minute.D. Y ou’ve dialed the wrong number.8. A. Mathematics. B. Banking.C. Credit.D. Computers.9. A. The typist has already typed it.B. He completed the typing himself.C. He’ll need her help.D. He wants the woman to type more carefully.10. A. The meeting was cancelled.B. The meeting was put off.C. The meeting was held last Wednesday.D. The meeting was overcrowded.11. A. In a travel agency. B. In an airport.C. In a bank.D. In a government office.12. A. Tour guide. B. Hotel receptionist.C. Real estate agent.D. Hotel guest.13. A. Customer and supplier. B. Lawyer and client.C. Boss and employee.D. Shop assistant and customer.14. A. Thursdays and Fridays. B. Tuesdays and Fridays.C. Tuesdays and Thursdays.D. Tuesdays, Thursdays and Fridays.15. A. He is worried. B. He is happy.C. He feels confident.D. He feels tired.Section CDirections:Look at the note below, some information is missing. You will hear an engineering manager giving a secretary some information about a quotation. Listen to theconversation twice and fill in the missing information in the numbered space using aword, numbers or letters.Part II. V ocabulary (20%)Section ASection BDirections:Choose the best to complete the sentences.31. We ask customers who are not fully satisfied to ________ goods within seven days.A. discountB. refundC. return32. Goods will be _______ within 24 hours of your order.A. despatchedB. purchasedC. exchanged33. Goods are kept in our ______ until ready for delivery.A. stockB. storageC. warehouse34. The amount of money a company receives from sales in a particular period is called its________.A. turnoverB. profitC. budget35. A company which is more than 50% owned by a parent company is called a ________.A. multinationalB. subsidiaryC. cooperative36. I worked until 11 o’clock at night to meet the ________ for presenting the report.A. deadlineB. workloadC. flexitime37. My colleague June has met all her targets and she is ________ to get a good bonus.A. hopedB. plannedC. expected38. He gets very angry if people are late for negotiations. He is very ________.A. nervousB. unemotionalC. impatient39. She always has ideas and easily finds solutions to problems. She is a very _______ person.A. creativeB. consistentC. enthusiastic40. Timberland makes a range of ________ -wearing footwear.A. hardB. longC. highPart III. Reading (40%)Section ADirections: Read questions 41-50. In each question, which sentence is correct?41.The meeting will consider ________A. the company’s plans for the future.B. the performance of the committee.C. suggested changes to a document.42.A. Discounts will be offered to regular customers on orders of any size.B. Established customers will only qualify for price reduction on large orders.C. Customers can continue to get a discount if they place orders frequestly.43.Tom must contact the printers to ________A. change a design detail.B. make arrangements for collection.C. request a greater quantity.44.A. Office staff will transfer to a new location on June 10.B. Warehouse workers should remove out-of-date stock by June 10.C. Customers have to wait until after June 10 for recent orders.45.Trainees are asked to leave completed forms ________A. at the Information Desk.B. with the Training Manager.C. with the Reception staff.46.For private parties, staff should ________A. tell the manager in advance.B. sign the manager’s noticeboard.C. say what kind of event they are planning.47.The cost of calls depends on ________A. what time of day it is.B. how long they last.C. where the caller lives.48.V anters need ________A. samples of material.B. the latest catalogue.C. a current price list.This notice is _______A. persuading people to consider starting a career in telesales.B. instructing staff to give Personnel department up-to-date paperwork.C. informing people of the application process for certain vacancies.50.A. To repair the machine, follow the instructions in the book.B. Consult the book for details before using this machine.C. If the machine develops a problem, report it in the book.Section BDirections: Read the article below and choose the best answer to each question.51. James Dyson ______A. has been in business for a long time.B. started his business with his own money.C. developed a new product.D. has a factory in London.52. Dyson’s product______A. is a new technology product.B. sells only in Britain.C. was first produced 15 years ago.D. sells only in the Far East.53. Dyson wants to move the production to Malaysia because ______A. his main markets are in the Far East.B. production there is cheaper than in the UK.C. he lives there.D. many other British companies are based there.54. Dyson’s move will enable him to ______A. keep some production in the UK.B. have his R & D department in Malaysia.C. put more money into R &D.D. reduce the cost of R & D.55. Dyson’s decision has ‘surprised his country’. That means the British people ______A. think it is a good idea.B. expected this decision.C. didn’t expect this decision.D. don’t think it will make a big difference to British manufacturing.56. The company______A. has a factory in Malaysia now.B. has no experience of manufacturing in Malaysia.C. tried to move to Malaysia two years ago but was not successful.D. had a factory in Malaysia for two years, then closed it.57. Dyson wants to spend more money on ______A. research and development.B. selling.C. better production facilities.D. his staff.58. How much did Dyson spend on R & D in the year 2000?A. ￡200,000.B. ￡2.2 million.C. ￡22 million.D. ￡220 million.59. How does Dyson feel about moving to Malaysia?A. He’s completely happy about it.B. He is sorry that people will lose their jobs.C. He isn’t sure about the decision at the moment.D. He wants to live in Malaysia.60. Dyson says that R & D is the ‘heart and soul’ of the business. He means ______A. it is the most difficult part.B. is the most important part.C. is the most expensive part.D. is the most interesting part.Section CDirections: Complete the article with the best alternatives.Economic TermsThe economy is very stable. By letting monetary policy run out of control, the government caused inflation to rise at one point to 20 percent. The inflation (61) ______ is now down to ‘only’8 percent. However, in the last six months there has been a severe worsening in the (62) ______ rate against the dollar. Total output, or (63) ______, has fallen by 5 percent over the past year. Exports are declining and the (64) ______ of trade is disastrous: we are importing much more than we are exporting.The (65) _______ rate, with 30 percent of people out of work, is one of the highest in the industrialized world. In order to stimulate the economy and attract foreign (66) _______ the government is offering new tax (67) ______ as well as making a renewed effort to reducegovernment (68) ______. But we need to improve education and improve the skills of our labour (69) ______ in order to offer attractive investment (70) ______ over the long term.61. A. speed B. height C. rate62. A. change B. exchange C. swap63. A. GDP B. GOP C. GAR64. A. equilibrium B. balance C. swing65. A. labour B. work C. unemployment66. A. investment B. spending C. input67. A. excitement B. incentives C. inspiration68. A. bureaucracy B. bureau de change C. office work69. A. team B. group C. force70. A. occasion B. chances C. opportunitiesPart IV. Writing (20%)Directions:You are David Shaw, the marketing manager at ABC Company. On May 18th, you write a memo to all the marketing staff about attending a sales seminar according tothe given information below. You should write about 100 words.Time: 9:00 a.m.—11:30 a.m., May 25thPlace: The Crown PlazaTopic: Promotional Strategies in a Changing MarketChair person: Bill Andrew, a famous marketing expertThe entrance fees will still be paid by the company. Y ou suggest all the marketing staff attend the seminar. Any one who cannot attend the seminar should tell you no later than May 20th.。

商务英语试卷及参考答案商务英语试卷一、选择题1、In business negotiations, which of the following is the most effective opening gambit? A. Aggressive posturing B. Passive concession C. Tactical maneuvering D. Bold assertion2、Which of the following is NOT an example of business etiquette?A. Dressing professionallyB. Handling emails appropriatelyC. Maintaining a positive attitude during meetingsD. Cursing in front of clients3、Which of the following best defines the concept of "soft skills" in business? A. Technical abilities related to a specific job B. Abilities to handle interpersonal relationships effectively C. Abilities to perform complex analytical tasks D. Abilities to manage and lead teams4、In a meeting, a colleague starts a tirade about a supplier who has disappointed them. The best way to handle this situation is to: A. Interrupt and redirect the conversation B. Agree with the colleague and pile on the criticism C. Listen patiently andevaluate the supplier's performance yourself D. Remain silent and avoid getting involved5、Which of the following best represents the concept of "win-win" in business? A. A situation where one party benefits more than the other B. A situation where both parties benefit equally C. A situation where neither party benefits D. A situation where both parties benefit as a result of conflict二、简答题6、Please explain the concept of "bartering" and provide a real-life example.61、How can businesses use social media effectively to promote their products or services?611、Describe a challenging business situation you have faced and how you overcame it.6111、What are the primary goals of a business letter? Provide an example of a well-written business letter.61111、What are some common mistakes made in business emails and how can they be avoided?参考答案一、选择题1、正确答案是C. Tactical maneuvering。

剑桥商务英语中级真题1RE AD I N GPART O N E●Look at the statements below and the information on the opposite page about feedback on staff performance.●Which section (A, B, C or D) does each statement 1-7 refer to?●For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet.●You will need to use some of these letters more than once.Changes in Performance F ee db ac kA. In the past, feedback about your performance used to mean a quiet chat with the boss. But now 360-degree feedback-the system where employees are also given feedback from peers and from the people they manage-is taking root in corporate culture. The system is characterised by greater participation and has grown out of the desire of companies to create more open working environments where people work better together and ideas and opinions are exchanged between teams and across levels of seniority.B. PCs linked to the company IT network are set to become the feedback machines. Many firms introducing 360-degree feedback are using Personal Development Planner software. Feedback on an individual, which is based on a questionnaire relating to attributes needed for that person's role in the company, is collected using this electronic system. All the information gathered is analysed and the end result is a suggested development plan. The advantage is that individuals make requests for the feedback themselves and receive the results directly.C. Sarah Rains, from the pharmaceutical company Optec, said, 'Now feedback is available on our network, we encourage managers to choose how they use it. It is a flexible tool and we tell them that waiting for the annual event of a formal appraisal needn't apply.' At the engineering company NT, 250 technical managers have been through the feedback process. Jack Palmer, a senior manager there said, 'We needed to develop the interpersonal skills of these technically-minded people. In particular, we wanted to build on their team-working and coaching skills.'D. So, how is the new feedback culture likely to affect you? It could form the basis of your personal development programme, providing pointers to your strengths and also to those areas you need to develop more. Or feedback could be used for 'succession planning', where companies use the information to speculate on who has the right skills to move into more senior positions. As yet, few organisations have stretched the role of feedback so far as to link it to salaries. But one thing is clear: the future will bring even wider participation by all members of staff.1. staff being reminded that it is not essential to restrict feedback to once a yearC2. the way in which feedback could identify people suitable for promotionD3. the aim of improving staff communication throughout an organisationA4. the feedback obtained on an employee being linked to requirements for a particular jobB5. aspects of a group of employees' work that were identified as requiring improvementC6. feedback indicating both positive and negative aspects of an individual's workD7. the participation of less senior personnel in a member of staff's feedbackAPART T W O●Read the article below about working in international teams.●Choose the best sentence from the opposite page to fill each of the gaps.●There is an example at the beginning (0).INTERNATIONAL TE A M SAn international team can be defined as a group of people who come from different nationalities and work together towards a common goal. （0）(G) The fact that they are spread out presents a range of opportunities and challenges that teams working in the same place do not experience.One trend, in particular, which is creating the need for more international teams, is that we are in the middle of a dramatic information revolution. 1 T hus, these teams can now spend as much time working apart as together. They can access and share information as never before. Business will increasingly be done in an'information space', with information becoming a product in its own right. 2 D oing this through the internet and e-mail is inexpensive and relatively easy, in both technologically developed and developing countries.A question commonly asked by managers is whether these teams actually work. Can they deliver improved performance? After a decade of work experience and research with international teams, I believe the answer is positive. 2 W hat's more, many of those companies which have actually introduced international teams have focused only on the performance of the teams, without taking into account the context in which they are introduced. Context plays a key role in the likelihood of their success.Creating the right context for international teams needs more than a quick fix, though. It requires a long-term commitment. 4 O n the contrary, companies need to focus on the way they operate, and possibly initiate a complete review of their practices, before introducing an international team.Given these challenges, what should organisations do to make sure that their international teams are successful? Much has been written about effective team processes in general, and the first thing to say is that most of these guidelines apply equally to international teams. Experience has shown that international teams are simply more complex versions of national teams. 5 W hile these elements may have a variety of interpretations in different cultures, they are as important to international teams as they are to national teams.A. If an organisation is just beginning to work globally and has only recently created international teams, it often underestimates the level of support needed by teams.B. It is now well established that any team will have a greater chance of success if it has clear goals, a strong sense of commitment, appropriate leadership and good interpersonal relationships.C. The recognition of this has created many more knowledge workers, that is, people who create, exchange and broadcast information as knowledge.D. Organisations must understand that operating globally affects every aspect of business and they cannot simply set up international teams and assume that everything else can remain unchanged.E. The first major impact of this is that satellite technology is increasingly allowing team members to participate in discussions wherever they are, at any time they choose.F. Unfortunately, however, few organisations until now have been prepared to make the necessary investment to gain the potential benefits that international teams offer.G. Unlike most national teams, international teams often work apart and across cultures and time zones, for extended periods of time.1.E2.C3.F4.D5.BPART T H REE●Read the article below about leadership in business and the questions on the opposite page.●For each question (13-18), mark one letter (A, B, C or D) on your Answer Sheet.From workplace surveys, I have found that most people want to be-and feel they could be-more effective leaders. Certainly they want their leaders to be more effective. But what do we mean by effective leadership in business? It would appear a simple question. Unfortunately, effectiveness is more easily recognisable when it is absent. Leaders who attempt to use business jargon and try out the latest ideas are too often perceived as figures of fun. Whilst people frequently agree on what ineffective leadership is, clearly knowing what not to do is hardly helpful in practice.Huge amounts of research have been done on this very wide subject. When you look at leadership in different ways, you see different things. While descriptions of leadership are all different, they are all true-and this is where disagreement arises. However, leadership is specific to a given context. The effectiveness of your actions is assessed in relation to the context and to the conditions under which you took them.For a magazine article I wrote recently, I interviewed one publishing executive, author of several well-known publications, about what effective leadership is. It was significant that, at first, he did not mention his own company. He talked at length about what was happening in the industry-the mergers, take-overs and global nature of the business. Before he was able to describe his own objectives for the new publishing organisation he was setting up, he had to see a clear fit between these proposals and the larger situation outside. Obvious? Of course. But I have lost count of the number of leaders I have coached who believed that their ideas were valid, whatever the situation.At this point, I should also mention another example, that of a finance director whose plan of action was not well received. The company he had joined had grown steadily for twenty years, serving clients who were in the main distrustful of any product that was too revolutionary. The finance director saw potential challenges from competitors and wanted his organisation to move with the times. Unfortunately, most staff below him were unwilling to change. I concluded that although there were certainly some personal skills he could improve upon, what he most needed to do was to communicate effectively with his subordinates, so that they all felt at ease with his different approach.Some effective leaders believe they can control uncertainty because they know what the organisation should be doing and how to do it. Within the organisation itself, expertise is usually greatly valued, and executives are expected, as they rise within the system, to know more than those beneath them and, therefore, to manage the operation. A good example of this would be a firm of accountants I visited. Their business was built on selling reliable expertise to the client, who naturally wants uncertainty to be something only other companies have to face. Within this firm, giving the right answer was greatly valued, and mistakes were clearly to be avoided.I am particularly interested in what aims leaders have and what their role should be in helping the organisation achieve its strategic aims. Some leaders are highly ineffective when the aim doesn't fit with the need, such as the manufacturing manager who was encouraged by her bosses to make revolutionary changes. She did, and was very successful. However, when she moved to a different part of the business, she carried on her programme of change. Unfortunately, this part of the business had already suffered badly from two mismanaged attempts at change. My point is that what her people needed at that moment was a steady hand, not further changes-she should have recognised that. The outcome was that within six months staff were calling for her resignation.1. In the first paragraph, the writer says that poor leadersA.do not want to listen to criticism.B.donot deserve to be taken seriously. C.areeasier to identify than good ones. D.aremore widespread than people think.C2. Why does the writer believe there is disagreement about what effective leadership is?A.Definitions of successful leadership vary according to the situation.B.There are few examples of outstanding leaders available to study.C.Leaders are unable to give clear descriptions of their qualities.D.The results of research on the subject have concluded little.A3. The publishing executive's priorities for leadership focused onB.internal organisational aspects.C.professional skills and abilities.D.overall business contexts.D4. According to the writer, the finance director was unsuccessful becauseA.staff were uncomfortable with his style.B.existing clients were suspicious of change.petitors had a more dynamic approach.D.colleagues gave little support to his ideas.A5. Staff at the accountancy firm who were promoted were required toA.correct mistakes.B.have a high level of knowledge.C.maintain discipline within the organisation.D.advise clients on responding to uncertainty.B6. The example of the manager at the manufacturing company is given to emphasise thatA.managers need support from their employers.B.leadersshould not be afraid of being unpopular. C.effective leadersmust be sensitive to staff needs. D.managers do not alwaysunderstand the attitudes of staff.CPART F O U R●Read the extract below from the annual report of a company with manufacturing interests around the world.●Choose the best word to fill each gap from A, B, C or D on the opposite page.●For each question (19-33), mark one letter (A, B, C or D) on your Answer Sheet.Manufacturing S t r at egyDuring the last year, we announced the significant expansion of our plastic sheeting plant in Malaysia, which, together with the acquisition of the Javanese factory, will approximately double the Group's manufacturing 1 . The cost of this development is within 2 a nd will be approximately $5.6m, of which $2.7m was incurred during the previous year. It is on schedule to 3 i ncreasing volumes from October 2009.Following the 4 o f plastic tubing manufacture from Germany to Thailand, we have effectively doubled the capacity of this facility at an 5 c ost of $12m. The project is set to cost less than the original 6 and is on target for increased production by June 2010.In February, we announced our 7 t o sell our factory in Ireland. This decision is in line with the Group's strategy of 8 o n our core categories of branded products.In June, we announced investment in a new state-of-the-art UK manufacturing facility for specialist plastic components. This facility will be 9 b y mid 2009 and will increase the Group's capacity to manufacture products efficiently in-house. At the same time it will 10 a bout 200 new jobs in an area of high unemployment. The factory is to cost approximately $24m, towards which government 11 o f up to $4m are already available. Sadly, as part of this move, we announced the 12 o f our Blackburn facility, which is due to take place in the early part of 2010.As part of our commitment to effective external communications with all our stakeholders, in October we13 t he corporate website, which is now providing up-to-date information on the Group and we look forward to1.A.outputB.yieldC.totalD.massA2.A.budgetB.incomeC.accountD.fundA3.A.forwardB.transferC.advanceD.deliverD4.A.replacementB.rearrangingC.relocationD.redistribution C5.A.aimedB.imaginedC.acceptedD.expectedD6.A.guessB.judgementC.estimateD.convictionC7.A.focusB.objectC8.A.concentratingB.planningC.attendingD.directingA9.A.runningB.implementingC.executinganizingA10.A.appointB.resultC.employD.createD11.A.scholarshipsB.grantsC.allocationsD.giftsB12.A.finishB.closureC.endingD.conclusionB13.A.dispatchedB.promptedunchedD.effectedC14.C.outlookD.feedbackD15.A.practiceB.progressC.processD.procedureCPART F I V E●Read the article below about market research.●In most of the lines (34-45), there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.●If a line is correct, write CORRECT on your Answer Sheet.●If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.●The exercise begins with two examples (0 and 00).Market R ese ar c h0 Market research involves in collecting and sorting facts and opinions from specific groups00 of people. The purpose of research can vary from discovering the popularity of a political1 p arty to assessing whether is a product needs changing or replacing. Most work in2 c onsumer research involves interviewers employed by market research agencies, but3 c ertain industrial and social research is carried out by any specialist agencies. Interviews4 m ay be with individuals or groups and can last anything as from minutes to an hour or5 m ore. In some interviews, people may be asked to examine or try out products before6 g iving up their opinion. Successful interviewers tend to like meeting people and should not7 o nly be shy of addressing strangers. Interviewers are usually expected to work8 u nsupervised, organising their own workload. Self-discipline is absolutely essential-and9 a s are good health and energy. There are no specific age limits for such a work though10 m any agencies prefer to employ older applicants with experience of meeting people.11 M arket research agencies which frequently organise training, where trainees learn how to12 r ecognise socio-economic groups and practise approaching to the public. For information on market research training and qualifications, contact the Market Research Association.1.IS2.CORRECT3.ANY4.AS6.UP7.ONLY8.AND9.A10.CORRECT11.WHICH12.TOWR I T I N GPART O N E1. ●You are a manager in an international company. You want to reduce the company's spending on courier services.●Write an email to the staff in your department:●explaining that spending on courier services has risen●suggesting how savings could be made●saying how the money saved will be used.●Write 40-50 words.Sample ASample BAs I know that spending on courier services has risen recently, as all the staff regarded the time when given for a useless things, and some people in our company enjoyed the services endless, for instance buying everything useless on holidays. To save money, we have to take some measure in controll much which is spend on courier services. Every one who wants to enjoy services must come to the manager and accountant for permission.[解析] Sample AScales Mark C om m e n tar yContent 4 Content is relevant to the task and the target reader would be informed but content element 2 is not entirely clear.Communicative Achievement 3The email is written in an appropriate register, holds the reader's attention andgenerally communicates straightforward ideas (A detailed plan should be m ade.).Organisation 3 The text is coherent, with content addressed in a logical order,Uses some complex grammatical forms with control (money would be used toLanguage 3 Sample B buy new office equipment) but other sentences are less successful (Certain people should be pointed to check) and (The money that spend on our company's c our ie r services...) , Errors do not impede communication.Scales Mark C om m e n tar yA number of irrelevances are present (regarded the time when given for a useless Content 1Communicative Achievement 1things) , and content element 3 is not adequately addressed. The target reader would be minimally informed.Uses email conventions to communicate ideas in a generally appropriate way, although lacks concision.Organisation 2 The email is connected despite a very long first sentence and uses some cohesive devices (as; and; for instance) .Uses everyday vocabulary and simple grammatical forms (we have to; EveryLanguage 1 one who wants to...must...) . Errors are noticeable and at times impede communication (buying everything useless on holidays) although generally meaning can still be determined.PART T W O1. ●You are a manager in the customer services department of a large store. Your line manager has asked you to write a report on the results of a recent customer survey.●Look at the information below, on which you have already made some handwritten notes.●Then, using all your handwritten notes, write your r e por t.●Write 120-140 words.Results of Customer S urveyResponses:Good Poorstaff f riend l iness30% 70% produ ct r ange62% 38% cpen i ng hou r s 87% 13%ne w training fo;·e t.a..f..f.shou ld he.l.p!reason fo rtl;ie;to ,at,tract morecue;tome n>Additiona l customer comments:• diff i cult to find things ------ new• not enough park in g "wro layou•/Mxtmont he;ay whythis if no loneera problemSampleCThe pu r pose of t his report is to s how the results of our rece nt customer survey.Fi r st l y70"1.of our customer found our staff unfriendly. This should be no l onger the case.because ne w trai nin g fo r the staff will start next month.Conce r ning our product r ange,we have to im prove our d i ve r sification,b ecause 381.of our customer f ound it po or.We should add some new products li k e H i-F i and electronics.Regard ing the opening hours,customer found it very good. lh e r eason is that we are now open t ill9pm every day.Conce r nin g the pa rking we are progress i ng quite rapidely with the construction of the new park ing a r ea, so this wou l d be no lo nger a p r oblem,a nd in the same t i me t he new s to re layout sho uld be re ady next month.In conclus io n,we are on trar.k w i th a ll our project.SampleD[解析] Sample CScales Mark C om m e n tar yContent 5 All content is relevant and the points are expanded where appropriate so that the target reader is fully informed.Communicative Achievement 5Uses the conventions of a report effectively to hold the target reader'sattention (The purpose of this report; In conclusion) . The report communicatesstraightforward and complex ideas clearly and the register is appropriately formal.Organisation 4 Uses a variety of features which organise the ideas well (because; Conce r ning; Regarding; The reason is: this would) .A range of less common vocabulary and some complex structures is used (ThisLanguage 4 Sample D should be no longer the case; we have to improve our diversification; we are on track) . Errors are present (70% of our customer; rapidely; in the same time) but these do not impede communication.Scales Mark C om m e n tar yContent element 1 is not entirely clear (new training for staff should be carried out). Content 2Communicative Achievement 3Content element 2 lacks expansion on what type of product (we should inc r e a seour category of goods) and prelong hours in content element 3 is unclear. Thetarget reader would be partially informed.Report writing conventions are generally used appropriately (The aim of this r ep or t;According to the survey) . Register is sometimes inconsistent (That's my analyzis) .Organisation 3 Generally well-organised with some suitable linking (In addition) and use of pronouns to avoid repetition (we/us for the company and them for the customers) . Uses a range of simple and complex forms. Errors are noticeable (thought bad ofLanguage 2 our staff; there was not large range of goods; prelong) but meaning can still be determined.L I S TE N I N GPART O N E●You will hear three telephone conversations or messages.●Write one or two words or a number in the numbered spaces on the notes or forms below.●After you have listened once, replay each recording.Conversation O n e●Look at the note below.●You will hear a man calling his office.1.(RETAIL) EXHIBITION[听力原文]Man: Thank you for calling Andersons International. Our offices are closed at the moment. Please leave your name, number and message after the tone.Man: Hello, Martin Hayes here-I've just arrived. The journey was fine, no problems at the airport. I've arrived at the Retail Exhibition-the building's really impressive! The only problem is, the stands that we sent by air cargo last week are missing-the computer's arrived, and the posters are here, though. Can you get onto the transport people first thing in the morning to track them down and get them here by tomorrow evening at the very latest? Stress how urgent it is! Also, I've just unpacked the brochures and realised we haven't got enough price-lists to give out with them. We'll need another five hundred; use a courier to get them out here-the day after tomorrow at the latest. Call me back when you know what's happening. I'm at the press conference all morning today, but you can get me during lunch. I'll speak to you again later.2.STANDS3.PRICE(-)LISTS4.(PRESS) CONFERENCEConversation T wo●Look at the note below.●You will hear a woman calling about a job application.1.MIDDLEMISS/MIDDLE MISS[听力原文]Woman: Oh, hello, can I speak to Jill Croft, please?Man: I'm sorry, but she's not here at the moment. Can I take a message?Woman: Oh, please. It's Sarah Middlemiss here. M-I-double D-L-E-M-I-double S...from Pegasus Communications Ltd.Man: Thanks. What's the message?Woman: Well, I'm the personnel manager here at Pegasus...it's regarding the position of sales executive Jill has applied for. It's just to let her know that before we arrange interview dates, we're inviting applicants to a company presentation on the twenty-eighth. We'll confirm this, of course, by letter.Man: Fine-I'll let her know that.Woman: One other thing-we've received her application and curriculum vitae, but can't find any mention of her referees. Could you ask her to let us have their details as soon as possible?Man: OK-I've noted that down.Woman: Thanks very much for your help.Man: No problem. Bye for now...2.SALES EXEC(UTIVE)3.(COMPANY) PRESENTATION4.REFEREESConversation T h r ee●Look at the note below.●You will hear a man phoning about some arrangements for a meeting.1.(THE) SHAREHOLDERS[听力原文]Woman: Hello. Sales. Can I help you?Man: Oh, hello. Is Lauren O'Neil there?Woman: I'm sorry, but she's at lunch right now. Can I take a message?Man: Um...OK. It's Chris Darcy here, from Human Resources. I'm phoning about next week's...Woman: ...Hang on, I just need to get a pen. Right, here we are. So, it's Chris Darcy from HR, and it's about... Man: The shareholders' meeting next week.Woman: OK. And what shall I tell Lauren?Man: Tell Lauren the board's decided to make an official statement about the planned merger. I know we weren't going to, but they've changed their mind.Woman: Oh...Yes, that's interesting.Man: Mm, but not entirely unexpected. Anyway, the MD needs Lauren to put together a presentation showing the combined sales of the newly-merged group.Woman: OK. I've got that. Is there anything else?Man: Yes, tell her that I'll handle the presentation about HR issues, but could Lauren also include something about expected savings in her part of the presentation?Woman: OK. I'll give her the message.Man: That's great. Thanks very much.2.(THE) (PLANNED) MERGER3.THE (COMBINED) SALES4.EXPECTED SA VINGSPART T W OSection O n e●You will hear five short recordings.●For each recording, decide which aspect of working conditions the speaker is talking about.●Write one letter (A-H) next to the number of the recording.●Do not use any letter more than once.●After you have listened once, replay the recordings.A. career prospectsB. health and safetyC. working hoursD. holiday allowanceE. training coursesF. disciplinary proceduresG. job securityH. pay increases1.E[听力原文]The hours vary-sometimes lunchtimes, sometimes late afternoons. We all feel we've improved our skills or picked up new ones which will benefit us in the future in some way. Outside providers are contracted to come in and they've been very good, very professional. There's been a range of things on offer, too. We're given vouchers which we use in a way to pay for the sessions, choosing what to do and how many hours to put in.2.B[听力原文]Things have improved a lot since I started working here. We're all more aware now of potential risks and of the correct procedures for everything. For example, reporting anything that isn't working properly, having the appropriate clothing, things like that. We know what to do now, and who to go to. There are regular checks on equipment, too, so that problems are less likely to happen in the first place.。

商务英语试题及答案一、选择题（每题2分，共20分）1. Which of the following is NOT a common business activity?A. MarketingB. ProductionC. Human ResourcesD. Personal Hobbies2. What does the abbreviation "CEO" stand for?A. Chief Executive OfficerB. Chief Engineering OfficerC. Chief Education OfficerD. Chief Environmental Officer3. In a business context, what does "B2B" refer to?A. Business to BusinessB. Business to ConsumerC. Business to GovernmentD. Business to Environment4. When writing a business email, which of the following is NOT recommended?A. Using a professional email addressB. Keeping the subject line clear and conciseC. Writing in all capital lettersD. Including a signature with contact information5. The term "due diligence" is commonly used in which of the following scenarios?A. Preparing a business planB. Conducting an auditC. Negotiating a merger or acquisitionD. Organizing a product launch6. What is the purpose of a SWOT analysis in business?A. To analyze the strengths and weaknesses of a companyB. To outline the company's mission and visionC. To create a financial forecastD. To set sales targets7. Which of the following is NOT a type of business structure?A. Sole ProprietorshipB. PartnershipC. CorporationD. Non-profit organization8. What does "ROI" stand for in business?A. Return on InvestmentB. Risk of InvestmentC. Revenue of InvestmentD. Rate of Investment9. In a negotiation, what is the meaning of "BATNA"?A. Best Alternative to a Negotiated AgreementB. Basic Agreement Terms and NegotiationsC. Business Agreement Trade Negotiations AgreementD. Business Analysis Terms and Negotiations10. Which of the following is a key element of a business proposal?A. Executive summaryB. Personal biographyC. Detailed budget for personal expensesD. List of competitors' weaknesses二、填空题（每空2分，共20分）1. The process of identifying, analyzing, and mitigating potential risks is known as ________.2. A business plan typically includes a section on ________, which outlines the company's goals and strategies.3. In a sales contract, the ________ clause specifies the terms under which the buyer may return the product.4. The ________ is responsible for managing the company's finances and ensuring compliance with financial regulations.5. When a company is looking to expand, it may consider________, which involves entering a new market or creating a new product line.6. The ________ is a document that outlines the terms and conditions of a business agreement.7. A ________ is a type of financial statement that shows a company's income and expenses over a specific period.8. The ________ is the process of evaluating a company's financial performance over time.9. A ________ is a type of business entity that is owned and operated by a single individual.10. The ________ is the process of researching and analyzing the market to understand customer needs and preferences.三、简答题（每题15分，共40分）1. Describe the importance of effective communication in international business and provide examples of potential communication barriers.2. Explain the role of a project manager in a businesssetting and outline the key responsibilities associated with this role.四、案例分析题（20分）Read the following scenario and answer the questions that follow:A multinational company is considering entering the Asian market. The company has identified several potential partners for a joint venture. The management team is now preparing for a series of negotiations to determine the best partner for the venture.Questions:1. What factors should the management team consider when evaluating potential partners?2. How can the company ensure that the negotiations are conducted in a culturally sensitive manner?商务英语试题答案一、选择题1. D. Personal Hobbies2. A. Chief Executive Officer3. A. Business to Business4. C. Writing in all capital letters5. C. Negotiating a merger or acquisition6. A. To analyze the strengths and weaknesses of a company7. D. Non-profit organization8. A. Return on Investment9. A. Best Alternative to a Negotiated Agreement10. A. Executive summary二、填空题。

商务英语专业职业技能测试题（1）READING AND WRITING 1hour 30 minutesREADING （45%）1The supervisorA needs to know if there is no in l in the photocopier.B should repair the photocopier if it prints badly.C will tell you how to load the photocopier with ink.2 All deliveries – please report to Reception immediately upon arrival for authorityto unload.Drivers shouldA speak to Reception after delivering goods.B unload vehicles at Reception.C call in at Reception before unloading.3 Jane, I’d like to meet on Tuesday, but if my plane’s delayed I’ll see youat Friday’s meeting.JohnA John has to postpone his meeting until Friday.B John will be late for his meeting on Tuesday.C John hopes to see Jane on Tuesday.B Staff must keep Personnel informed if they move house.C Staff must inform Personnel of any company which changes address.5A Please ring Insurance Direct back about the form before 28 September.B Send back the insurance form that you phoned about before 28 September.C Insurance Direct have acknowledged receipt of your form dated 28 September. PART TWOQuestions 6-10Look at the advertisement below . It shows the training courses which are offered by a company called Merton Training.For questions 6-10’decide which course (A-H)is the most suitable for each person below to attend.For each question’ mark the correct letter (A-H) on your Answer Sheet.Do not use any letter more than once.MERTON TRAININGSHORT RESIDENTIAL COURESA Advanced Presentation SkillsB Better Time ManagementC E ssential Team-Building in the OfficeD Updating your Selling SkillsF Making the Most of Computers.G Successful TelephoningH Developing your Understanding of Accounts6 The office manager needs to become more efficient in order to meet deadlines at work.7This member of staff has to make several calls a day but is not confident when ringing strangers.8 The information Technology Manager wants to improve the speech she has prepared for a conference next month.9An experienced sales executive needs to update his knowledge of finance before he starts work as Assistant Sales Manager.10Anew member of the team needs to learn how to use the office software moreefficiently.PART THREEQuestions 11-15Look at the charts below. They show the income from sales and the income from advertisements in eight different newspapers over a three-month period in 2001. Which chart does each sentence (11-15) on the opposite page describe?For each sentence , mark one letter (A-H) on your Answer Sheet 。