外贸商务英语口语：外贸回函邮件及报盘邮件写作格式及范文-via安格英语

外贸业务回复询盘函电范文以下是外贸业务回复询盘函电范文，一起来学习吧。

回复询盘告知无货referring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. what’s more our manufacturers have declined orders because of shortage of raw materials.we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。

其原因是，此货品在我处已经脱销。

而且，由于原料短缺，生产厂家已经拒绝了我方订单。

我方已将贵方询函备案，一经有货，我方将以电报报盘。

回复询盘，量大折价we are pleased to receive your letter of 5 july and enclose our catalogue and price list. also by separate post we are sending you the samples of our products. our catalogue contains items and their specifications of our supplies. through comparing our prices with those of other suppliers, you will appreciate the moderate prices of ours. for a total purchase of not less than 100,000 and not more than 200,000 american dollars, we would allow a discount of 10% and for a purchase larger than 200,000 american dollars, we would allow a 20% special discount.很高兴收到贵公司7月5日来函。

外贸商务英语口语：外贸回函邮件及报盘邮件写作格式及范文外贸出口的主要流程包括：报价、订货、付款方式、备货、包装、报检、报关、装船、提单、交单、结汇，业内人士经常用几个字来简单概括，即“约-货-款-运-单”。

在国际贸易中，一般是由询盘、报盘作为开始，进行一系列的外贸活动。

因此，学习外贸回函及报盘的核心词汇是每个外贸从业者都必须掌握的，比如FOB、CIF、CFR……在本篇文章中，安格英语将为大家介绍回函及报盘中的核心词汇及外贸回函邮件及报盘邮件写作格式和范文。

首先，让我们来学习在回函及报盘中的核心词汇：a selection of 一系列accept v.接受assortment n.花色品种attend to 执行ceiling price 最高价commission n.佣金competitive price 竞争性价格concerning prep.关于counter offer 还盘current price 现价durability n.耐用examine v.检验fashion n.款式gross n.罗；12打handle v.经营hand-made a.手工制的unit price 单价high grade 高档illustrated catalogue 带有插图的产品目录low grade 低档margin n.利润net price 净价offerer n.报盘人patent n.专利proposal n.建议purchase n./v.购买quote v.报价sales representative 销售代表shrinkage n.缩水sliding price 滑动价格trade discount 商业折扣under separate cover 另寄undergo v.经过主要缩略语：CFR (Cost and Freight)成本加运费CIF (Cost, Insurance and Freight)成本、保险加运费CIP (Carriage and Insurance Paid to)运费、保费付至CPT (Carriage Paid to)运费付至DDP (Delivered Duty Paid)完税后交货DAF (Delivered at Frontier)边境交货DES (Delivered Ex Ship)目的港船上交货DDU (Delivered Duty Unpaid)未完税交货DEQ (Delivered Ex Quay)目的港码头交货EXW (Ex Works)工厂交货FAS (Free Along Side)装运港船边交货FCA (Free Carrier)货交承运人FOB (Free on Board)装运港船上交货学习了核心词汇后大家可以在以下的两则范例信中看到这些词汇如何运用在句子中，让你的表达更加专业得体，大幅提高与客户的沟通效率。

商务回复函件格式范文英语(通用6篇) Dear Sirs:Mr. Lee, our overseas director, will be in London early next month and will be glad to call on you. He will have with him a wide range of our manufactures, and when you see them we think you will agree that the quality of the materials used, and the high standard of craftsmanship will appeal to the most selective buyers.We manufacture a wide range of hand-made leather shoes in which we think you may be interested. They are fully illustrated in the catalogue and are of the same high quality as our gloves. Mr. Lee will be able to show you samples when he calls.Yours faithfully,Tony Smith Chief Seller第一段落边陈述写信目的，边设定整体，英语商务书信格式范文。

●收信我们收到了您1998年4月14日的来信。

We have received your letter of April 14，1998.回复格式结构：1、在信的开头写明发信的原因，总结发信的目的和依据。

然后用过渡性的词语“回复如下相关事项”来引起以下情况。

在理由部分，应首先引用信函的标题和编号。

外贸英语邮件格式范文（通用3篇）外贸英语邮件格式范文篇1Hi Sir/Madam,Glad to hear that you’re on the market for furniture,we specialize in this field for 14 years,with the strength of ERU&USA ANTIQUE FURNITURE,with good quality and pretty competitive price.Also we have our own professional designers to meet any of your requirements.Should you have any questions,call me,let’s talk details.Best regards!Leon外贸英语邮件格式范文篇2Subject: Ask for your HelpDear Ms. Schaeffer:In our continued efforts to provide quality service and merchandise to valued clients like you, we would like your help in answering the attached survey.Each year we review our service and merchandise in order to meet our clients' needs. The client survey plays a major role in determining how we improve services and which line of goods we concentrate sales on next year. By answering our survey, you will help us know how to serve you better. Also, as a gesture of our appreciation, we will send you a 10%-off voucher to use on your next order with us.Could you please send back the survey with your comments on it before next Friday? We understand you are very busy and appreciate your willingness to take the time to help us serve our clients better. Your comments are highly valued. Thank you.Sincerely yours,Sandy FeiCustomer Service Manager外贸英语邮件格式范文篇3Dear purchasing manager,Hello,this Lily Lee from company,our company is a professional manufacturer with years‘s experience.so we want to avail ourselves of opportunity establishing business relation with you.Please link our company web site:………….if you want to know more about our product.By the way,free sample are available.Thank you in advance!Best regards!Company name:Tel:…….Fax:…….MSN:……….Skype:………..。

外贸邮件-史上完整的回复询盘材料模板外贸邮件－史上最全的回复询盘模板模版给大家提供个初期的解决思路，实际中要根据自身的问题做出相应的回复1.未付款订单Dear $buyer,We have got your order of XXXXXX。

But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。

如果在价格和尺寸上有什么能帮助的，请随时与我联系。

当付款完成，我将立即备货并发货。

谢谢！提示：请根据您产品自身特点对描述内容进行修改。

2.已付款订单Dear $buyer,Your payment for item XXXXXXXhas been confirmed. We will ship your order out within XXX business days as promised. After doing so, we willsend you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。

外贸英文邮件回复范文尊敬的，非常感谢您的来信。

我们很高兴能与您进行商务合作。

以下是一封外贸英文邮件回复的范文，希望能对您有所帮助。

Dear [客户姓名/称呼],Thank you for your email and your interest in our products. We are pleased to inform you that we are able to provide the products you are looking for.In order to proceed with the cooperation, we kindly request you to provide us with the following information:1. Product specifications and quantity required2. Desired delivery terms (FOB, CIF, etc.)3. Target price, if available4. Any specific packaging requirementsOnce we receive this information, we will promptly prepare a detailed quotation for you, including product pricing, payment terms, and estimated delivery time.Should you have any further questions or require any additional information, please do not hesitate to let us know. We are committed to providing you with the best possible service and look forward to the opportunity to work with you.Thank you again for your inquiry. We await your response.Best regards,[您的姓名][您的职位][您的公司名称] [您的联系方式]。

英文回复询盘邮件格式范文Thank you for your inquiry regarding our products. We appreciate your interest in our company.In response to your questions:1. Yes, we do offer bulk discounts for large orders. The specific discount amount will depend on the quantity you are looking to purchase. Please let us know the exact quantity you are interested in, and we can provide you witha customized quote.2. Our standard payment terms are 30% deposit upfront, with the balance due upon completion of the order. However, we are flexible with payment terms and can discuss alternative arrangements if needed.3. We currently ship to most countries worldwide. Please provide us with your shipping address so we can calculate the shipping costs for you.4. Our lead time for production is typically 4-6 weeks, depending on the size of the order and our current production schedule. We will provide you with a moreaccurate timeline once we have more details about your order.5. We can certainly provide you with samples of our products. Please let us know which specific products you are interested in, and we can arrange for samples to be sent to you.中文回答：感谢您对我们产品的询盘。

英文邮件回复报价样函在外贸业务中，我们每天都在回复客人的询盘，那么你的回复是否规范，是否表达得明确而具体呢？这是我收集到的回复报价的英文样函，和大家一起分享吧。

说明涨价原因Dear Sir or Madam:Enclosed is our new price list which will come into effect the end of this month. You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. The explanation for our increased prices stems from the fact that we are now paying 10% more for our raw materials than we were paying last year, along with some of our subcontractors having raised their prices as much as 15%.As you know, we take great pride in our product and are proud of the reputation for quality and dependability we have built over 15years. We will not compromise that reputation because of raising costs. We have, therefore, decided to raise the price of some of our products. We hope you will understand our position and look forward to your cooperation.With best regards,Hillary说服买家涨价之前下单Dear Sir or Madam:This is regarding our quotation dated 2 November, and our mail offer dated 8 November concerning the supply of widgets(小机具).We are prepared to keep our offer open until the end of this month.For your information, the market is firm and growing. There is very little likelihood of any significant change in the visible future. As this product is in great demand and the supply is limited, to secure your order, we would recommend that you accept this offer without delay.Yours sincerely,Hillary对价格作出让步Dear Sir or Madam:Thank you for your mail. We are disappointed to hear that our price for your required product is too high for your acceptance. You mentioned that Japanese goods are being offered to you at a price approximately 8%lower than our quote.We accept your position, but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, we regret that we cannot accept your counter offer.We do want to try and work with you, and meet your request, but the best we can do is to reduce our previous quotation by 3%.We hope that this will meet your approval.We look forward to hearing from you.With best regards,Hillary答复在30日有效期的信用状付款的建议Dear Sir or Madam:Thank you for your order of 500b/w TV sets by your letter dated 17 July.We have considered your proposal to pay by a 30-day letter of credit. We do not usually accept time credit; however, in view of our long and mutually beneficial relationship, we are willing to make an exception this time.I must stress that this departure from our usual practice relates to this transaction only. This one-time accommodation does not set a precedent for future transactions.I am enclosing our sales contract No.834 covering the order. I would be grateful if you would follow the usual procedure.Yours sincerely,Hillary答复直接付款的要求Dear Sir or Madam:Thank you for your letter dated 2 October requesting payment against documents for contracts No.482 and 483. We are pleased to say that we agree to your request. We wish, however, to make it clear that in our future transactions, involved for each transaction is less than US$5,000 or the equivalent in Renminbi. Should the amount exceed that figure, payment by letter of credit will be required.We would like to say that this exception is allowed only in light of our long and mutually beneficial association.Hillary同意修改付款条件Dear Sir or Madam:We thank you for your letter dated 6 June and are pleased to acknowledge your order No. 463 of the same date for ceramic tiles.The modified terms of payment you propose are quite acceptable and a telex has been dispatched to you to this effect.All the items in your order can be supplied from stock and will be packed and shipped immediately upon the remittance by telegraphic transfer being received. The following documents will be air mailed to you immediately after shipment is made:1. Bill of lading in duplicate2. Invoice, FOB Shanghai in triplicate3. Guarantee of qualityWe will, of course, notify you by telex as soon as your order is shipped.You can rely on us to give prompt attention to this and any future orders you may place with us.Hillary就要求以承兑交单付款作答复Dear Sir or Madam:Thank you for your request for a trial delivery of ceramic resistors but regret to say that we cannot agree to your proposal.As an exception, the best we can do for the trial delivery is to offer you direct payment at sight terms. If you accept our proposal, you run very little risk, since our brand products are well known for the quality, attractive design and reasonable price. Our lines sell very well all over the world and have done so for the last 30 years. We do not think you will have any difficulty in achieving a satisfactory performance with this item.If you find our proposal acceptable, please let us know and we can then expedite the transaction.Yours sincerely,Hillary要求开立信用状Dear Sir or Madam:This is in regards to your order for 5,000widgets and our sales confirmation No. 341. We would like to remind you that the delivery date is approaching and we have not yet received the covering letter of credit.We would be grateful if you would expedite the establishment of the L/C so that we can ship the order on time. In order to avoid any further delay, please make sure that the L/C instructions are in precise accordance with the terms of the contract.We look forward to receiving your response at an early date.Yours sincerely,Hillary修改信用状Dear Sir or Madam:Your letter of credit No.8844 issued by the Royal Bank of Canada has arrived.Upon further examination, we have found that transshipment and partial shipment are not allowed. As direct sailings to Portugal are infrequent, we have to transshipment may be necessary.With regard to partial shipment, it would speed mattersup if we have in stock instead of waiting for the whole shipment to be completed.With this in mind, I send you a letter today asking for the letter of credit to be amended to read “part shipment and transshipment a llowed”.I trust this amendment will meet your approval and you will send e-mail to us that effect without delay. Yours sincerely,Hillary延长信用状期限Dear Sir or Madam:Thank you for your letter of credit covering your order for 10,000 widgets.We regret to say that, owing to a delay on the part of our suppliers, we will not be able to get the shipment ready before the end of this month. We faxed you earlier today to that effect.We expect that the consignment will be ready for shipment in the early part of August. We are arranging to ship it on the Great Wall-sailing from Shanghai on 7 August.We are looking forward to receiving your faxedextension to the letter of credit so that we can effect shipment of the goods.We send our sincere apologies for the delay and trust that it will not inconvenience you.Yours sincerely,Hillary请示提供信用资料Dear Sir or Madam:Thank you for you interest in our products. We hope the samples we sent you on 5 February were up to your expectations.We would like to sort out the credit formalities as soon as possible possible so that we can begin trading. Could you provide us that we can begin trading. Could you provide us with the requisite financial information so that we can open your new account immediately? Please include a recent financial statement, the name of your bank and references,together with any other relevant credit details. The information you provide will, of course, be held in the strictest confidence. We look forward to a long and prosperous relationship with your company.Yours sincerely,Hillary拒绝赊销Dear Sir or Madam:Thank you for your order No. 6565 dated 1 July for 100widgets.I regret to say that our records show that we do not have sufficient letter of credit. We can fulfill your order only upon the receipt of a confirmed, irrevocable letter of credit.We are sorry for the delay and await your instructions. Yours sincerely,Hillary要求按现金提货方式装运订货Dear Sir or Madam:Thank you for your order No.6464 dated 28 April for 40 widgets. We would like to arrange for immediate shipment. Unfortunately, we do not have sufficient credit information to offer you open account terms at this time. Would it be acceptable to ship this order cash on delivery?If you wish to receive open account terms for your nextorder, please provide us with the standard financial statement and bank reference. This information will be held in the strictest confidence.We look forward to hearing from you.Yours sincerely,Hillary延迟付款Dear Sir or Madam:Thank you for your letter dated 24 March. We are very sorry to hear about your company’s current financial problems.We have considered your request to delay payment of your outstanding balance of US$11.426 until 1 May of this year. We are happy to tell you that we can agree to your proposal.We must add, however, that this preferential treatment is being given only because of your current circumstances. It cannot be taken as a precedent for our future commercial relationship.We wish you better times ahead.Yours sincerely,Hillary确认供货Dear Sir or Madam:As a result of our recent exchange of information, we have a strong interest to work with your proposal. Please see the following terms and conditions as a confirmation of the start of our business relationship. Product Name:Spec. Number:Quantity:Price:Packing:Payment:We hope that this first transaction will come to a successful conclusion for both of us. We look forward to continuing a mutually beneficial trade between our companies.Yours faithfully,Hillary【下载本文档，可以自由复制内容或自由编辑修改内容，更多精彩文章，期待你的好评和关注，我将一如既往为您服务】。

外贸英语函电回信范文英文回答：Dear [Client Name],。

Thank you for your email regarding your recent order reference number [order reference number]. We apologize for the delay in responding to your inquiry.We have reviewed your order and confirmed that the items you ordered are currently out of stock at our warehouse. We have checked with our suppliers and they estimate that the items will be back in stock by [date].We understand that this may cause some inconvenience, and we would like to offer you the following options:We can place your order on backorder and ship it to you as soon as the items become available.We can cancel your order and refund your payment in full.We can offer you a discount on alternative items that are currently in stock.Please let us know which option you would like us to take.We value your business and we are committed to providing you with the best possible customer service. If you have any further questions, please do not hesitate to contact us.Thank you for your understanding.Sincerely,。

常用模板： (6)感付款，已发货 (6)要求客户留好评可取消 (7)货有问题，需重发 (7)与图片不符，重发=回复 (8)称赞客户 (9)关于invoice (9)eBay系统发invoice 发多个产品：客户多次付款，refund+ combine (9)卖家让combined invoice: (11)卖家bid成功了，但还想买: (12)分开付款了，建议下次一起combine 付款： (12)客户因为错误的invoice让我们重新combine invoice (13)用不同货币bid，无法combine invoice (14)发second chance时用的模板 (14)解释信 (15)解释邮费： (15)解释两种运输式 (16)解释分开买没有赠品，建议买完所有，一次付款： (17)解释赠品是怎么产生的： (18)解释质量 (20)回答手链是否Pandora： (20)回答是否纯银（已买东西） (21)回答珠子口的大小： (22)回答手链如打开： (23)回答账号被盗，无此物品： (23)解释EP (24)解释title: (25)解释帐号被封: (25)多收了邮费，没给邮费折扣，给赠品 (26)少给赠品，承诺把少给的加在下个order里: (28)eBay系统信，提醒买家给他发了: (29)催货信： (30)15天之第一封催货信： (30)催货后同意等等，我们回复让其告知进展： (34)催货收到了，致，称赞客户，推荐额外： (36)Delay（第二封）催货信回复： (38)以经理身份耐心解释，安抚 (39)Delay时间较长，确认地址(20天后)： (40)地址正确，让其再等等，收不到退款或重发： (41)地址正确，重发=回复： (44)地址正确，金额少，退款或重发由他选： (46)地址错误 (47)时间较长，让其等一，如不想等，现在解决： (48)催货，超过期限，判断为丢失，退款或重发： (48)包裹丢失，客户要求重发，24小时重发： (49)催货，超过期限，提供地址，请确认，可能已丢失，重发： (50)针对EMS催货信： (51)催货后好评了，猜测已收到： (51)提供付款信息： (52)PP付款，针对不会使用paypal的客户: (52)Bank deposit付款: (54)各种原因需发paypal money request: (55)金额较多，教客户mass pay, 先给客户建好mass payment to diffent.style: (56)额外交易： (58)建议额外交易: (58)没在eBay上有过交易的额外交易 (59)Bid+额外交易，明确产品了(提供价格和付款信息) (60)没有bid过额外交易，明确产品了，提供价格 (60)质量索赔： (61)用后掉色，不是纯银，先问其那些掉色，再提供解决案： (61)买了未付款，不是纯银，我们回复不确定是否纯银，推到供货商，留好评取消交易：62收到货后不太满意, 不是纯银，买家明确表示需要重发(道歉，推到供货商，重发): 64 收到货后不满意(重道歉，推到供货商，寄回退全款，不寄回退半款): (65)选择不寄回退半款，退款后回复： (65)收到货后十分不满意，威胁差评(重道歉，推到供货商，寄回退全款): (66)客户已寄回产品，告知我们收到后马上退全款，请客户放心 (69)重发的几种情况： (70)答应重发后，客户来信致，回复已重发，请放心： (70)珠子掉钻，道歉，问其那些掉钻，重发 (70)珠子穿不上，需重发 (72)货有问题，需重发 (73)对货不满，在商店任选一个同价值商品，重发： (74)货不全，需补发，补发到他的下个订单： (75)对与套装中，有掉钻的，让其告知第几排第几行哪个珠子掉钻，重发 (76)发错货，需重发 (77)发错货，要照片 (77)发错货，要照片 (78)大数额交易，买家不愿意重发，要退款，重诺重发(EMS, 送礼物) (79)问题信 (81)(1). 取消交易：要求客户留好评可取消 (81)客户留了好评后 (84)(2). 客户要修改地址 (84)A. 已发货，无法修改地址 (85)B. 未发货未付款，可修改 (86)C. 地址错误，收到打回的后重发，但买家承担重发的邮费（邮费较多） (86)(3). 客户要换货 (87)A. 未发货同意调换 (87)B. 已发货无法调换，建议额外交易 (88)关于客户付款前、后 (89)感付款，已发货 (89)感付款，24小时发货 (89)款还没收到 (90)客户说paypal付款了，但没有记录 (91)客户说bank付款了，但没有收到，让其提供付款详细信息 (91)客户说bank付款了，时间太长(一以上)，还未找到，提供解决案 (92)我们开Dispute解决案： (93)开dispute之前的提醒信： (93)开dispute后卖家马上付款了(关掉dispute) (95)开dispute后卖家还不付款 (96)开dispute后还不付款，还买了其他东西，无法开strike (97)错开了dispute，找到付款，道歉，发货 (97)开dispute，责任推到eBay 自动开的： (98)客户开paypal dispute解决案： (99)non-receipt dispute：时间长，金额少，先退款，请收到后repay： (99)退款后repay成功，去信致客户： (99)关于退款 (100)金额少，答应退款，取消交易FVF back： (100)关于差评 (101)短期未收到货留的差评，让其等等： (101)未收到货留的差评，金额少，退款撤差评： (103)不是纯银，推到供货商，退全款撤差评： (104)客户同意退款并撤销差评，refund 后发出了feedback revision request: (105)发Feedback revision request: (106)客户同意撤销差评，已发request，但还未撤销 (106)关于好评 (108)好评--- five stars: (108)教客户如留好评 (109)客户满意要留好评 (110)客户请我们留好评，让他先留： (110)称赞客户 (111)开发老客户： (112)常用模板：感付款，已发货Dear customer,Thanks for your prompt payment.Please do not worry, our shipping department has already arranged shipment. It normally takes 7-15 business days to arrive.If you are interested in other items, don’t hesitate to contact us via email. As a re turn customer, more surprise is waiting for you.Have a nice dayBest regardsHilly要求客户留好评可取消Dear customer，Thank you for your email. We can cancel the auction but we have paid for the eBay listing fee which has already been charged by eBay when the contract is made. We hope you could leave us a positive feedback with five star ratings before we cancel this transaction.Please remind us after doing this, so we could send you a mutual agreement to cancel it.If any further questions, please feel free to contact me.Best wishes,Hilly货有问题，需重发Dear customer,I am sorry for any inconvenience caused.In order to cover your loss and make you happy, we’d like to resend a good item to you within 24 hours, it hopefully you will receive it shortly.Apologize for the inconvenience again.Best regardsHilly与图片不符，重发=回复Dear customer,I am sorry for any inconvenience caused. Your understanding and kindness is highly appreciated here.In order to cover your loss and make you happy, we’d like to resend your order to you. I will make sure it is the items you ordered before shipping. Please confirm if I can have your trust again.Apologize for the inconvenience again. Please kindly reply with your thought.Best regardsHilly称赞客户Dear customer,Thank you for your purchase.You are a good customer, I’m happy to do business with you. If you are interested in any our products, please don’t hesitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,Hilly关于invoiceeBay系统发invoice 发多个产品：客户多次付款，refund+ combineDear customer,Thank you for your purchase and payment.I have received your payment and am supposed to dispatch your items as soon as your payment is cleared in my account. But I think I should contact you before I send your items out. Since you have not made one payment for all the items you won, It is a little difficult for me to calculate the quantity of your gifts, My shipping department may give you less gifts than you should have received.So I would like to refund the money you have paid. Then I will send you a paypal money request for all your items you won, and you can pay them altogether.This could help me to give you proper quantity of your gifts. This also could avoid any problem about this transaction. Your understanding and consideration will be highly appreciated here. Thank you so much in advance. I will refund you the money of the items and send you a pay pal money request as soon as getting your confirmation.I am looking forward to hearing from your thought about my suggestion.Your quick response is much appreciated. Thank you.Best wishes,Hilly卖家让combined invoice:Dear customer,Thank you for your business!I have sent a combined invoice for all the items you currently won.Please make payment at your convenience, if you have finished all your purchase.If you have not finished purchase, please ignore any uncombined invoice and do hold your payment until you finished all your purchase.If you would like to purchase more, you could contact me directly next time, I will try my best to get you best deals.Best regardsHilly卖家bid成功了，但还想买:Dear customer，Thank you for your business!Please ignore any uncombined invoice sent by eBay automatic invoice system and email me after you finished all your purchase. I will send a combined invoice for all the items you won.Just go ahead and hope you enjoy your bidding.Best regardsHilly分开付款了，建议下次一起combine 付款：Dear customer,Thank you for your prompt payment. I noticed that you have paid for your items separately.Please hold your payment, ignore the eBay automatic invoice and go ahead with your purchase if you have not yet finished purchase from me. Please email me for a final combined invoice for all the items you won. I will update the invoice for you to make one payment and ensure to ship all your items together.If any further question, feel free to contact me please.Best regards,Hilly客户因为错误的invoice让我们重新combine invoiceDear customer，Sorry for any inconvenience caused due to the eBay automatic invoice system.I have sent you the modified invoice. Please make your payment. I will dispatch your goods immediately after I received your payment. If you would like to purchase more, you could contact me directly next time, I will try my best to get you best deals.Please feel free to contact if you need further help.Best regardsHilly用不同货币bid，无法combine invoiceDear customer,Thank you for your email.Since you have bid these products in different currency, it is eBay’s permanent principle that I couldn’t combine invoice for them. The invoice has split into two. Please just go ahead to pay this two different invoice at one time.I will dispatch your items together as soon as you pay for all these items together.If any further questions, please feel free to contact me.Best wishes,Hilly发second chance时用的模板Dear customer:Thank you very much for your bidding,This is a 2nd chance offer, which allows you to purchase this product cheaper than the final bidding price. Please contact us if you are interested in any products, we will try our best to offer you full satisfaction.Thank you for your purchase again.Best wishes解释信解释邮费：Dear customer,Thank you for your interest.Please let me explain our postage policy. We ship to all over the world with the same shipping postage.The postage for one single item is free. The postage for the 4 pieces set is 2.99, and 1.99for each additional one. The 8 pieces set is 3.99, and 2.99 for each additional one. The 16 pieces set is 5.99, and 4.99 for each additional one. Please check the item description.The quality of our products is good and the price is low. It's a great value for money. If any further questions, please feel free to contact me.Best wishes,Hilly解释两种运输式Dear friendThanks for your E-mailI have two types of shipping, small parcel and EMS.The price of small parcel is AUD4.99 for the first item, and each additional item is AUD2.99. This type of shipping usually needs five to ten business days to reach you. The price of EMS（Express Mail Service）is AUD14.99 for the first item, and each additional item is AUD2.99. This type is much safer and faster, you can check the status of your items on line anytime according to the tracking number.If any further questions, please feel free to contact, it will be my honor to help you.Best regardsHilly解释分开买没有赠品，建议买完所有，一次付款：Dear customer,Thank you for your purchase. You have purchased them separately, and paid them separately. So we have dispatched your item separately, as shipping within 24 hours is our policy.If you want to purchase more next time, please follow this:Please ignore any uncombined invoice sent by eBay automatic invoice system and email me after you finished all your purchase. I will send a combined invoice for all the items you won.After you pay them together, I will dispatch them in the same package, and this will help me calculate the free gifts for you.Please feel free to contact if you need further information.Best regardsHilly解释赠品是怎么产生的：Dear customer,Thank you for your purchase. You have purchased 4 items from me, and our shipping department will add 1 randomly selected free gift, which means you will get 5 items in total.Please let me explain my buy three get one free policy.If you purchase three items from me in one order, I will give you a free gift. If you purchase six items, i will give you two free gifts, etc. the more you purchase, the more gifts you will get.The gift beads are randomly selected from our store by us and will send them within same package. They are still in our best selling store and have the same quality as the items you purchased, they are beautiful and lovely, I am sure you will like them.If any further questions, please feel free to contact.Best regards，Hilly解释赠品和邮费：Dear customer,Thanks for your email.Please let me explain my buy three get one free policy.If you purchase three items from me in one order, I will give you a free gift. If you purchase six items, i will give you two free gifts, etc. the more you purchase, the more gifts you will get.The gift items are randomly selected from our store by us and will send them within same package. They are still in our best selling store and have the same quality as the items you purchased, they are beautiful and lovely, I am sure you will like them.If you want to buy 12 packs, you only need to buy 9 packs from me, we will send you 9 packs +3 free gift packs. The shipping postage is 1.49*9=13.41. I hope my explanation can solve your confusion.I am a good seller. I want to do more business with you. If you have a bulk , I will give you a great offer and welcome to offer with me.Please inform me the item title (last three words) and the quantity you want. I will then offer you a good price.Could you please inform us the item ID/ item title (last three letters) of the products you are interested in? Then I will try my best to offer you a good deal. By doing this, you don’t need to bid and wait on eBay, which will save your ti me for waiting.If you have any questions, please feel free to contact me. I am always ready to help you.Best regardsHilly解释质量回答手链是否Pandora：Dear customer,Thank you for your interest.All our beads can fit for Pandora bracelets.As you know, the price of the Pandora is much higher than ours But please don't worry about the quality of our products. The price is low and the quality is good. It's a great value for money.If any further questions, please feel free to contact me.Best wishes,Hilly回答是否纯银（已买东西）Dear customer,Thank you for your purchase. It's sterling silver with 925 stamped as the description states.As you can see, my products are very good in quality, and the price is low. It’s a good value for money. Please don't worry about the quality.If you are interested in any of my products, please contact me directly via email. I will try my best to offer you a great deal.Best wishes,Hilly回答珠子口的大小：Dear customer,Thank you for your interest.It estimates that the core of our bead is approximately 4.50 mm. Please don't worry. All our bead will fit bracelets of Pandora, Pasha, Biagi, Troll and Chamilia.If you are interested, please inform me the quantity you want, I will then offer you a good price.If any further question, please don't hesitate to contact me.Best regards,Hilly回答手链如打开：Dear customer,thank you for your email.Please check the clasp of the bracelet. There is an opening on the clasp, you could break the gap with your fingernail gently. Pleases try it carefully and let me know.If you have any other questions, please feel free to contact us,.Regards,Hilly回答账号被盗，无此物品：Dear customer,I'm sorry for the inconvenience caused.Please note that we do not have this item. My account was hijacked by somebody, and he listed this in my account.Please do not bid on this item, and if you won this item, please do not pay.We only have some beautiful bracelets and beads, please check our store if you are interested.Thank you very much for your cooperation.Best regards,Hilly解释EPDear customer,Thank you for your letter. EP means Electronic Plated.If you are interested in any of my products, please contact me directly via email. I will try my best to offer you a great deal.If any further questions, please feel free to contact me if you have any further questions. I’m always happy to help.Best wishes,Hilly解释title:Dear Customer,Thank you for your email.please let me explain the item title, the last three words of the title such as XXX have no exact meaning themselves, they only could help me to identify the charms in my store, as they are so many charms in my store.Hope you are cleared for my explanation.If any further questions, please feel free to contact me.Best wishes,Hilly解释帐号被封:Dear customer,This is the customer service manager from 1beauty_silly_bandz , my name is Helen.Sorry for any inconvenience caused to you. Due to the technical problems of listing software, we can not list any item at this moment; we’re currently working with eBay about this issue, Please don't worry.The items you have purchased has already been packaged and ready to be sent at anytime If you still want the item, please reply this email , we will send the item out as soon as we get your payment. And if you are still interested in our other products, please advise us the item title, we could sell them to you directly, by doing this, you are getting a very good price and without bidding and waiting on eBay. And because we also have the buy three get one free preference, you could also get one extra bead as a free gift. The more you purchase the more gifts you will get.Best regardsHelen多收了邮费，没给邮费折扣，给赠品1,未发货版本，多加赠品Dear customer,I'm sorry for the eBay automatic invoice system. There is a mistake and the system has not combined your invoice. Please don't worry. I have informed our shipping department to add one more gift into your parcel. That means you will receive 2 free gifts in total. The gifts are lovely and beautiful, you will love them.You understanding is much appreciated here. You are a good customer, I'm happy to do business with you.If any further question, please feel free to contact me.Best wishes,Hilly2，已发货版本，让客户自己挑选几个相当于邮费的珠子/退款Dear customer,I'm sorry for the eBay automatic invoice system. There is a mistake and the system has not combined your invoice. I have sent your items 5days ago. But please don’t worry. In order to cover your loss and make you happy, I would like to offer you two solutions:1, You could choose any three single bead in my store, Then I will dispatch them as soon as I got your confirmation.2, If you are not satisfied with the above solution, I would like to give you a full refund of the overpaid postage.Please reply this email with your thought at your earliest convenience, I will respect your choice.Hope to hear from you soon.Best wishes,Hilly少给赠品，承诺把少给的加在下个order里:Dear customer,Thank you for your information. I'm sorry for this mistake. We had buy “5 get 1 free” last month, and changed it into “buy 3 get 1 free”. So our shipping department may have made some mistake about the gifts.In order to cover your loss and make you happy, I'd like to give you the missing free gift to you.How about add it into your next package when you finish your bidding? By doing this, I do not have to send an individual gift in one package. Please remind me after you finish your next purchase, then I will not forget to add this free gift.Please take this email as an inquiry, if you have no further order, I will of course just send it to you asap.Please reply with your thought.If any further questions, please feel free to contact me.Best wishes,HillyeBay系统信，提醒买家给他发了:Dear customer,Thank you for your interest.I have sent an email into your mail box, please kindly check it.If any further questions, please feel free to contact me.Best regards催货信：15天之第一封催货信：Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Feb. th, it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.S ince they’re from opposite side of the earth; I do hop e please don't worry about it; the item is on the way and hopefully will arrive you soon.Sincerely asking for your understanding and hoping you could wait for a few more days. Please believe me: Most issues can be worked out through email .Best regardsHilly春节之后15天之第一封催货信：Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Feb.16 t h, to The QLD Fuel Group First Floor 61AshoverRoad Rocklea Queensland 4106, AU.It normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.You know our item location is in HK. As the Spring Festival, many shipping carries and the post office are on holiday about 7 days. And the HK post has the strictly supervision for the small parcel. So the items are be delayed about 7 days due to the parceles are overloaded at that time.Since theyre from opposite side of the earth; I do hope please don't worry about it; the item is on the way and hopefully will arrive you soon.If the address is right, could I sincerely asking for your understanding and hoping you could wait for 7days until Mar.15th.If you don't’ want to wait any more, contact me. I will do my best to solve your issues. Please believe me: Most issues can be worked out through email .Best regardsHilly第一封催货信，由于节日的原因，香港货物延迟，10天之，再等5天的Dear customer,Thank you for your purchase.I have just checked our order detail in our database, your parcel was sent on Dec.6th , it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shippedfrom overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.And I received the notice for HK post. It reads:1.I regret to inform you that I just got the notice from the HK post that your item would be delayed dur ing this time. Owing to the coming holidays, the number of shipping package is intensively increasing, which caused the Hong Kong airport’s package amount is overload.2. All packets (from all countries) to UK will be subject to stricter screening. Postage time to the US will be delayed due to tightened customs control and screening.The items to America and Europe will be delayed about 3-4 days. And since they’re from opposite side of the earth; ther e is something out of our control.The item is on the way and hopefully will arrive you soon. Or your items may have been delayed now.Your highly understanding is my highly appreciated here. I sincerely hope you can wait for a few days. If you don’t w ant to wait, please email to me. I must offer you a good solution. Please believe me, everything will be solved by the good communication with you and me.Best regardsHillyDear Customer ,This is the customer service manager from 1beauty_silly_bandz , my name is HelenI'm sorry for the inconvenience caused. your understanding and kindness is highly appreciated here.I have just checked our order detail in our database, your parcel was sent on Oct. 20th , it normally takes 10-15 business days (up to 3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.Sincerely asking for your understanding and hoping you could wait fora more 5 days. . If still not receive them, PLEASE FEEL FREE TO EMAIL TO ME. I will offer you a good solution or refund to you.Please accept my sincerely apology for it. I sincerely hope you can wait. If you don't like like to wait, please feel free to email to me. And tell me your thought, you thought will be highly appreciated here. Please believe me everything will be solved by the good communication with you and me.Best regardsHelen催货后同意等等，我们回复让其告知进展：Dear customer,Thank you for your understanding. You are a considerate customer.Please do not take any action if you have not received your item in a few more days and start getting very concerned, just let me know first. I will try my best to help.Please also inform me upon arrival, so I will not be worried about it anymore. Please just keep me updated.Best regards,HillyDear customer,It's my honor to sovle your issues.You are a considerate customer.Please do keep in touch with me, if you have not received your item in a few more days and start getting very concerned, just let me know first. I will do my best to help.Please also inform me upon arrival, so I will not be worried about it anymore. Please just keep me updated.Best regards,Hilly催货收到了，致，称赞客户，推荐额外：Dear customer,Thank you for your purchase. I'm happy to hear that the item arrive you safely, I'm sorry for this long waiting. And thank you for the positive feedback. That's very kind of you.You are a good customer, I’m happy to do business with you. If you are inte rested in any our products, please don’t hesitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,HelenDear customer,You are most welcome.Your positive feedback with 5 stars on :Item as describedCommunicationShipping timeShipping and handling charges will be highly appreciated here.Your support is my greatest motivation here.If you are interested in any our products, please don’t he sitate to contact me via email directly. As a return customer, more surprise is waiting for you.If any further question, feel free to contact me.Best wishes,HelenDelay（第二封）催货信回复：Dear customer,Thank you for the purchase, I am so sorry for this long delay.I do understand your feeling, however most postal service might make a delay sometimes, which is out of our control. As we have sent your items on March th, I am sure you will receive them very soon.Sincerely asking for your understanding and hoping you could wait for a few more days.I will be appreciated your understanding. Thank you very much in advance.Sorry for the inconvenience again.Best regards,Hilly以经理身份耐心解释，安抚Dear customer,This is the customer service manager from 1beauty_silly_bandz , my name is Helen.I am so sorry for this long waiting.I have just checked our order detail in our database, your parcel was sent on Feb th, it normally takes about 7-15 business days (about 2-3 weeks) to arrive as the item was shipped from overseas (from HK) by direct international parcel service (the rate of lost parcels is only 0.05%) but without a tracking number.I do hope you could get your product at earliest possible, and our shipping team tried their best to dispatch them faster and safer, however seems now your parcel is delayed by post office or customs which is out of our control. Please don't worry about it; the item is on the way and may reach you very soon.Sincerely asking for your understanding and hoping you could wait for a few more days.I will be appreciated your understanding.Thank you very much and sorry for the inconvenience.Best regards,HelenDelay时间较长，确认地址(20天后)：Dear customer,This is the customer service manager Helen.I apologize for any inconvenience caused and deeply sorry for the delay, Please accept my sincerely apology.I have sent out your order on Feb.16th. to 3 Lydford Road，Liverpool ，Merseyside ，L12 5HE ，United Kingdom. Since you have not received it till now, I suppose we need to confirm your address to ensure there is no problem.Could you kindly reply to me with this letter? Please do not worry, I will offer a good solution as soon as receiving your check email.Please don't take any other actions against us. Please believe me everything will be solved by the good communication with you and me. It will be good for both of us.Please don't hesitate to contact to me.Best regardsHelen关于节日，货物延迟和确认地址的Dear customer,This is the customer service manager, Helen.I am so sorry for the long waiting injury have caused for you. Please accept my sincerely apology for it.And I received the notice for HK post. It reads:。