2020年剑桥商务英语BEC中级阅读模拟试题及答案

2020年剑桥商务英语BEC中级阅读练习试题及答案Questions 8-12l Read the text below about work uniforms.l Choose the best sentence from the opposite page to fill each of the gaps.l For each gap 8-12, mark one letter A-I on your Answer Sheet.Altered ImagesWe have teamed up with The Career and Workwear Show to find the best-dressed organization. Two hotel groups and a management center have made it to the shortlist.Uniforms project an instant image about a business, as well as creating a team spirit among staff. Choose the wrong workwear and you risk upsetting your customers and employees.Three entrants have been shortlisted in the competition to find the best-dressed business： Country Hotel Group, Goring Residential Management College and Major Hotels. (example) ----------.A detailed entry form set out to discover the thought processes the entrants had used before they selected their new uniforms. (8) ____. In addition to price and style the judges wanted to know how the organisation introduced the new look and what lessons it had learnt.The Country Hotel Group was looking for a uniform that was comfortable to wear and presented a relaxed country imageto guests. The firm admits to placing a great emphasis on the clothing and appearance of its staff. (9) ____. A brief was issued to a number of companies who then had to present their ideas in a fashion show format to 50 employees. After the design was chosen, one hotel tried out the uniform for three months. (10) ____The aim of the new uniform at Goring Residential Management College was to make staff instantly recognisable to course participants. The chosen design from Classy Rags established a clear corporate image at the college. There were many different outfits but only three fabrics had been used throughout the range and therefore the uniform waseasily recognisable. One of the judges in the competition, fashion journalist Sally Bain, was also impressed with the value for money aspect of the uniforms. (11) ____At Major Hotels a new uniform was needed to replace the old one which was considered to be ‘old-fashioned and unattractive.’ The new design was well received by the reception staff of the hotel chain. (12) ____. The newbottle-green uniforms were selected from Rayner Corporate Clothing. It was felt that it was a functional choice of colour and made a pleasant change from the more traditional black.l Do not use any letter more than once.A. Feedback was then collected from staff at the hotel and minor changes were made before the uniform was introduced across all hotels.B. The award will be presented to the competition winners at The Career and Workwear Show which will be held at Business Design Centre in London.C. They all believe that its introduction has led to a modern, more professional corporate image and greater confidence among them.D. One entry predicted that uniform fabrics would incorporate security aids which are read by sensors on doors and only allow access to authorised personnel.E. In her opinion this had been achieved at half the cost of the other entries, with the average cost per person being ￡201,and each uniform being expected to last two years.F. It asked why the uniform was introduced, who it was designed to be worn by, and how the firm went about selecting a supplier.G. She felt that the head receptionist at the hotel should be asked to put forward the views and preferences of the team.H. In its entry it said：‘Substantial investment has been made in this uniform because uniforms are seen as a very important area.I. One reason for this is that all three proved to the judges that they had thoroughly researched their choice of new uniforms.参考答案：8.F 9.H 10.A 11.E 12.C。

2020年商务英语BEC中级阅读练习试题及答案Questions 13-20Read the article below about stress management, and answer questions 13-20 on the opposite page.A Lesson In Stress ManagementDemands placed on us at work can often lead to considerable worry and discomfort. There are, however, ways of protecting ourselves from the stress we face at work. We interviewed Jane Collard, a consultant in stress management.1. In Jane Collard’s opi nion, stress is becoming an increasingly common feature of the workplace. Stress is a highly individual reaction, which varies considerably from person to person, and it is difficult for some employees to avoid it. Indeed, stress is regarded by many as part of the organizational culture of our institutions： it comes with the job. Recent figures indicate that time taken off work because of stress has increased by 500 per cent since the 1950s. Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased. In addition, many employees are left worrying about the security of their jobs.2. On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress in itself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively. A complete absence of stress can be as damagingas overstress, since it can make people lose interest intheir work, and even lead to depression. The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. Stress may be expressed physically, for example through headaches and tiredness, or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can be difficult to deal with.3. While it may not always be possible to prevent stress, there are a number of ways in which it can be controlled. The first thing that the trainees learn is how to manage their time effectively. This involves, first of all, setting realistic goals for both the short and long term. Once this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded that when they are under pressure the less important items should be left, and they should never hesitate to delegate. Everyone is encouraged to look at ways of reducing ’wasted time ’, for example by grouping similar tasks together or dealing with items immedkiately.4. Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being defensive, but at the same time they are advised not to be afraid of saying ’no’. They are asked to give reasons only if necessary. The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone isencouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. One solution they discuss is to think of a more encouraging alternative for each negative message. They learn, for example, to remind themselves that nothing terrible happens when a demand is refused or a deadline missed. Life goes on.Questions 13-16For questions 13-16, choose the best title for each numbered paragraph from the list below.For each numbered paragraph 1-4, mark one letter (A-G) on your Answer Sheet. Do not use any letter more than once.13 Paragraph 1 ______ 14 Paragraph 2 ______15 Paragraph 3 ______ 16 Paragraph 4 ______A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stressQuestions 17-20Using the information in the text, complete each sentence 17-20 with a phrase A-G from the list below.。

2020年商务英语BEC中级阅读理解模拟题及答案A modern bank provides many services other than checking accounts. ____1____If you went to a bank to open a savings account, youwould go through almost the same procedures followed in applying for a checking account. ____2____ Then you would be given a passbook in which your initial deposit would be recorded. All deposits and withdrawals from your account are entered into your passbook. ____3____ With a regular passbook savings account, you would be able to withdraw money wherever you needed it. All you would have to do is fill out a withdrawal order and present it, along with your passbook to the teller.All banks pay interest on savings accounts. ____4____ Banks also pay interest at different times. ____5____ Suppose, for example, that on January 1, you deposited $ 1,000 in a bank that paid 4 1/2 percent interest semiannually. By July1,you would have earned $ 22.50 interest. This interest would automatically be credited to your account; and of you left it in the bank, along with your original deposit, you would receive interest on $ 1,022.50 for the next six-month period. That is, your interest would be compounded.A. But the majority of them pay semiannually, that is, every six months.B. The interest rate varies from bank to bank, but the general range is from 4 1/2 to 6 percent.C. This means that passbook contains an actual record of all transactions made and that you know the exact amount of savings you have at any one time.D. One of these is checking accounts.E. First you would be asked to fill out a signature card.F. But most banks pay interest at the end of a year.G. One of the most important of these is regular passbook savings.H. One can withdraw money whenever necessary.参考答案：1.G;2. E;3. ;4. B;5. A。

2020年商务英语BEC中级模拟阅读题Special Introductory Offer!Gain a working knowledge of the topBusiness books – rapidly and easilyNow you can read the best business books - in just 15 minutes each!It’s the executive dilemma of the Nineties：information overload. ____(example).____ There should be a simpler way to keep track of the latest ideas. And there is.A systematic solution：Suppose you had an assistant who screened and selected only the quality books for you. ____ (8)____ . So you could obtain a working knowledge of the book’s contents in afraction of the time. Now you can have that assistant with Executive Book Summaries. Every month, you receive quick-reading, time-saving summaries of the best new business books. ____(9)____ . This means that rather than taking five to ten hours to read, it takes just 15 minutes!How you’ll benefit.Executive Book Summaries, designed for the busy executive, are a solution to the growing management problemof too much to read and too little lime to do it.Improve your business confidence.You gain a real understanding of the key points of the best new business books.Learn more, remember more.We’ve taken account of extensive researc h into the memory functions of the human brain ____(10)____ .Get ideas you can use.____(11)____ . In a summary, these ideas are more accessible and ‘actionable’.Cut hundreds of hours off your reading load.How often have you opened a new book with great expectations - only to find it a huge disappointment?____(12)____The books we summarise cover just about every subjectyou need to know, from management techniques to guidance on your career.A) These introductory texts are the most important books and using them can pay big dividends.B) Discover practical tips and techniques you can apply without delay.C) In order to avoid this problem, we select for youonly the truly worthwhile titles and reject the rest.D) According to studies published in psychology journals, you retain the content of a summary better than a book.E) He or she would take the most important ideas from each one, and compile them into a neat executive summary.F) With the breadth and depth of knowledge gained from books, it is less likely that you’ll be caught off guard.G) Each contains all the key points in the original book, but instead of 200 to 500 pages there are only eight pages.H) There’s a sample of the superb business titles that we summarise for you.I) With all the reading you have to do in the normal course of your work, you find it impossible to keep up withall the new business books.参考答案：8.E 9.G 10.D 11.B 12.C。

BEC商务英语中级阅读真题及参考答案 bec中级其实不算特别难，是介于cet4到cet6的难度，只要我们认真备考就会通过的，为了⽅便⼤家的备考，下⾯⼩编给⼤家带来2020年bec中级真题及答案。

BEC商务英语中级阅读真题 BUFFET ZONE Lucy Robertson started working at a takeaway food business to supplement her income during her student days at Edinburgh University, Several years later she had bought the business and now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with a turnover of almost ￡6m. She had never planned to own a business, and had certainly never considered a career in catering. (0)... ... . However, her unplanned career began in 1985, when she returned to Edinburgh and discovered that the takeaway she had worked in was up for sale. On impulse, she bought it, but admits that at the time she knew nothing about catering. (8).........It was a difficult time, but essential in terms of gaining the experience she needed. The late 1980s boom was good for business, with large numbers of office workers wanting takeaway food for their lunches. (9)........'At one point there were 26 food outlets within a 5-kilometre radius,' Robertson recalls. As the economy changed and the once packed office blocks started tobecome vacant, it became clear that Robertson would need to diversify.(10)........It changed the direction of the company for good. As Robertson began to win catering contracts, she decided that the company would have to move to larger premises. In 1994, the move was made when she bought another catering business that already had a number of profitable contracts for boardroom lunches. Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some anxiety.'Customer loyalty is not to be underestimated,' she warns. But Robertson is not someone who is easily put off.(11)........Partly as a result of this, turnover doubled, and having outgrown another site, Robertson bought a city-centre location for the group's headquarters. By now, Grapevine's main competitor was a new catering company called Towngates. Although Robertson tried to raise enough money to buy Towngates, she did not succeed.Then luck intervened and Towngates went bankrupt. (12)........Many accepted and the company's turnover went from ￡700,000 to ￡l .5 million almost overnight. However, the company's growth was not as smooth as it sounds in retrospect. Robertson admits, 'We were close to the edge during the growth period. Like many under-capitalised companies trying to grow, it might easily have collapsed.' But that, she feels, is the challenge of developing your own business. A But there are plenty of similar contracts to be won in the east of Scotland before Robertson turns her attention elsewhere. B Her way round this particular problem was to recruit the catering manager of the rival company. C But this demand was short-lived, and before long, increasing competition made it harder to make a profit. D 'It was a dramatic learning curve and very small amounts of money were earned at first,’says Robertson. E She decided that the solution, since many companies required working lunches for meetings with clients, was to prepare and deliver meals to business premises. F On hearing this, Robertson immediately contacted all of their clients and offered the services of Grapevine Caterers. G Instead, she studied accountancy after leaving university, and a steady if unspectacular professional path seemed set. BEC商务英语中级阅读真题参考答案 《Buffet Zone》，⾃助餐区域，在这篇⽂章⾥的意思应该是⾃助餐领域，讲的是⼀个在⾃助餐领域取得了惊⼈成绩的杰出⼥性创业的故事。

2020年商务英语BEC中级阅读问答模拟试题Questions 8-12l Read this memorandum.l Choose the best sentence from the list A – I to fill each of the blanks.l For each blank (8 - 12) mark one letter (A - I) on your Answer Sheet.l De not mark any letter twice.l One answer has teen given as an example.MEMORANDUMTo： Filma Williams, school of ArchitectureFrom： Ram S. Johnson, Physical Plant OperationsSubject： Air-conditioning Installation Costs for East Hall.Date： 4.4.94As you requested in your memo of March 15, we have studied the costs of installing air conditioning for the seven offices and two studio classrooms in East Hall ____ Example ____Office and Classroom installationEstimates were obtained from three contractors on the costs of covering the offices and classrooms ____ 8 ____ The work would take about three weeks.Because the central unit would be installed on the roof, some noise problems might occur during a four-or five-day period ____ 9 ____ Sheet metal work to build out lest in the classes could be dine on weekends, and the overtime labour costs of about $ 1,500 have been included in the estimates.Arrangements were not made to do the office space installation on weekends … 10 …Additional InstallationBecause a larger installation, including a more powerful central unit, would be necessary to handle the halls and stairways, an additional $6,000 would be required for the equipment. ____ 11 ____ If this additional work were delayed until a later time, a new central unit would be requiredalong with changes in the pipe way ____ 12 ____SummaryThe total job for the building would be about $ 35,000 if done at one time. A two-stage installation would cost about $55,000. I can get official bids at your request.Example： AA. As you suggested, we also sought information on the additional cost of air conditioning in the entrance halls and stairways.B. All these three were in the $ 20,000 to $ 25,000 range.C. This later installation would cost about $20,000.D. However, class interruption should be minimal.E. In the same way, each of these three would take at least one month.F. Therefore, the total cost was this $6,000 plus another $5,000.G. Labour costs would be an additional S 5,000, bringing the total cost of the addition to $11,000.H. Each faculty member could expect to have workers in office for about one day.I. So faculty members can continue their office work as usual.参考答案：8.B 9. D 10. H 11. G 12. C。

BEC-2 Test 1ReadingPart OneQuestion 1-7Look at the statements below and the information about training courses on the opposite paper.Which course (A, B, C, or D) does each statement 1-7 refer to?For each statement 1-7, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters more than once.A Loans AdministrationThis course looks at the administrative functions of a bank's loans department, e.g. dealing with credit applications and keeping records of loan transactions. We will use real application forms of the type that administrative staff in loans departments regularly handle. It will be particularly useful for experienced staff with day-to-day administrative responsibility for loan portfolios. Although most clients choose to enjoy our beautiful premises, the course can be run at the client company or elsewhere.B Cashflow AnalysisOn this advanced course you will build up a database of a company's cashflow over time and identify and interpret patterns of change. You will analyze the cashflow of a few sample companies and use your analysis to judge their ability to settle their debts. This course will help you perform an advanced cashflow analysis of your own company.C Loan ContractsOpen to anyone who completed our introductory course to legal contracts in business, this course looks at the legalprinciples involved when a company takes out a loan; and outlines how to take legal action against a company that defaults on its repayments. You will compare the interests and responsibilities of both parties to a loan contract.D Leasing & Asset FinanceThis is a course for those new to leasing. It will provide you with a basic understanding of why companies prefer to lease property or machinery, rather than buy. You will learn about both the expenses and tax benefits of leasing and you will study a variety of lease agreements and the laws relating to them.Part TwoQuestions 8-12Read the article below about a psychologist's advice to managers.Choose the best sentence from the opposite page to fill each of the gaps.For each gap 8-12, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.There is an example at the beginning. (0)The Psychology of ManagementIf overflowing in-trays frighten you or solving problems makes you sweat, there's a new range of business books called The Management Guides that you can turn to with confidence. (0)__G__. In addition, they're written in accessible language by Kathy Harman, a chartered occupational psychologist who heads her own London-based consultancy business. She says that the guides are intended for professionals working in small British companies, where thinking about management can be a low priority because of endless lists of other responsibilities.After this initial message to the reader, the following pages contain sections on every aspect of business, from managing your own time and selecting employees to planning ahead for the future.One of the reasons Harman wrote these guides was that she knows not every business is able to invest in training. The difficulty, especially for small businesses, is that, "People are professionals first and foremost and somehowthey are just expected to pick up management skills as they go along." And becoming one, she recognizes, is especially difficult if you're not used to communicating effectively or delegating work.She adds, "It's all very well managing areas that you have control over and you can do all the planning you feel is necessary, but there are always going to be other people out there who do the most unexpected things,"having good, friendly relationships with all their staff and business contacts. "The important thing inmanagement," says Harman, "is the human element."Her advice to managers everywhere is to maintain professionalism at all times. "If you've ever managed anyone," she says, "you'll know that you're not allowed to be fed up because when the staff come to you, they don't want to know about your problems, they want their problems solved."Harman feels confident about making such an analysis because of her years of training as an occupationalpsychologist. "What you find there is that more senior managers have had some kind of psychological training, while in this country most managers get their management psychology second-hand by listening to other managers."The overall message from Harman is a simple one, and it's got nothing to do with technology or databases.the right staff at all levels, you really haven't got a business. People are your principal resource."A And when they do, managers need a variety of strategies to fall back on.B This, of course, is unlikely to be easy, because being an expert in your field doesn't necessarily make you a good manager.C The question that most of them ask is ,"Can we actually afford a management training courses?"D Although this area of study is becoming more acceptable in the business world, Britain is a long way behind the rest of Europe.E It's about creating a working environment that promotes the well-being of everyone, from the post room to the board room.F This is illustrated at the beginning of each guide with the quote, "This book is for those who would like to manage better but are too busy to begin."G They're short, pocket-sized, and very reasonably priced at '2.99 each.Part ThreeQuestions 13-18Read the article below about effective communication and the question on the opposite page.For each question 13-18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.The importance of good communicationEffective communication is essential for all organizations. It links the activities of the various parts of the organization and ensures that everyone is working toward a common goal. It is also extremely important for motivating employees. Staff need to know how they are getting on, what they are doing right and in which areas they could improve. Working alone can be extremely difficult and it is much easier if someone takes an interest and provides support. Employees need to understand why their job is important and how it contributes to the overall success of the firm. Personal communication should also include target setting. People usually respond wellto goals, provided these are agreed between the manager and subordinate and not imposed.However, firms often have communications problems that can undermine their performance. In many cases, these problems occur because messages are passed on in an inappropriate way. There are, of course, several ways of conveying information to others in the organization. These include speaking to them directly, e-mailing, telephoning or sending a memo. The most appropriate method depends on example, anything that is particularly sensitive or confidential, such as an employee's appraisal, should be done face-to-face.One of the main problems for senior executives is that they do not have the time or resources needed to communicate effectively. In large companies, for example, it is impossible for senior managers to meet and discuss progress with each employee individually. Obviously this task can be delegated but at the cost of creating a gap between senior management and staff. As a result, managers are often forced to use other methods of communication, like memos or notes, even if they know these are not necessarily the most suitable means of passing on messages.The use of technology, such as e-mail, mobile phones and network systems, is speeding up communication immensely. However, this does not mean that more investment in technology automatically proves beneficial: system can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them all. The potential gains must be weighed up against the costs, and firms should realize that more communication does not necessarily mean better communication.As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forward. This can lend to a tremendous amount of paperwork and is often less effective than face to face communication. When you are actually talking to someone you can discuss things until you are happy they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received. What you think you have said and what the other person thinks you have said can be very different.The amount of written information generated in large organization today can lead to communication overload. So much information is gathered that it gets in the way of making decisions. Take a look at the average manager's desk and you will see the problem -- it is often covered in letter, reports and memos. This overload can lead to inefficiencies. For example, managers may not be able to find the information they want when they need it. Communication is also becoming more difficult with the changes occurring in employment patterns. With more people working part-time and working from home, managing communication is becoming increasingly complex.13. In the first paragraph the writher recommends that communication with staff should include _____.A. some feedback on their job performanceB. an explanation of how company targets have been setC. information on promotion prospects within the companyD. an indication of which duties they can expect assistance with14. According to the writer, the best way of achieving effective communication is to _____.A. adapt the message to suit a particular audienceB. make the content of messages brief and directC. select the most suitable means of conveying a particular messageD. ensure that information is targeted at the appropriate group of people15. What does the writer say about the communication options available to senior manager?A. Sending memo to staff is one of the most efficient methods.B. It is important to find the time to discuss certain matters with staff.C. They should increase the range of options that they use.D. Getting junior managers to talk to staff can create different problems.16. What advice is given about the communication tools made available by technology?A. Aim to limit staff use of certain communication tools.B. Evaluate them in terms of the expenditure involved.C. Select them on the basis of the facilities they offer.D. Encourage more staff to attend training courses in their use.17. According to the writer, a problem with written communication is that _____.A. the message can be interpreted differently to what was intendedB. it can be easy for people to ignore the contents of a written messageC. most people are more comfortable with face-to-face communicationD. it is possible for correspondence to get lost within a large organization18. According to the article, what is the effect of receiving large amounts of written information?A. It is counter-productive.B. It causes conflict in a company.C. It leads to changes in work patterns.D. It makes the main points more difficult to identify.Part FourQuestions 19-33Read the letter below from an agency providing temporary staff for companies.Choose the best word to fill each gap from A, B, C or D on the opposite page.For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.Office Angels Employment Agency14-16 Lockhart RoadWan ChaiHong KongTel: 5324365Fax: 5324111Dear Client,Office Angels is advising businesses to plan as far ahead as possible to ensure guaranteed staff cover during holiday periods. There is now a (19)_____ shortage of skilled secretarial and administrative staff and this is (20)_____ to get worse over the next twelve months.Businesses which require staff with experience of specialist computer applications are the most at (21)_____. You are advised to (22)_____ our agency well before the staff are actually needed to be certain of filling gaps with adequately (23)_____ personnel. If you don't, it's almost (24)_____ that you will be left without the skills needed to (25)_____ your office running smoothly.The (26)_____ for the shortage of secretarial staff appears to be a combination of two (27)_____. There has been an (28)_____ in the demand for secretarial services over the last few years, and at the same time there has been a (29)_____ of students deciding to choose secretarial studies.Office Angels Agency would (30)_____ to emphasize that businesses should not underestimate the difficulty of (31)_____ experienced temporary staff. It is also necessary to make the (32)_____ that businesses should be prepared for the fact that they may have to pay more for this kind of (33)_____ in the future.19.A. hardB. seriousC. sureD. strong20.A. hopedB. wantedC. expectedD. prepared21.A. riskB. chanceC. worryD. difficulty22.A. confirmB. communicateC. contactD. command23.A. lecturedB. aidedC. formedD. trained24.A. positiveB. correctC. rightD. certain25.A. saveB. keepC. ensureD. continue26.A. reasonB. purposeC. resultD. problem27.A. articlesB. mattersC. factorsD. subjects28.A. enlargementB. increaseC. additionD. upgrade29.A. lackB. needC. requirementD. few30.A. requestB. desireC. askD. like31.A. achievingB. obtainingC. realizingD. earning32.A. pointB. ideaC. positionD. subject33.A. offerB. deliveryC. productD. servicePart FiveQuestions 34-45Read the article below about airport hotels.In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.If a line is correct, write CORRECT on your Answer Sheet.If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.The exercises begins with two examples, (0) and (00).Examples 0 CORRECT00 OFCHECKING IN TO A WORKING BASE0 Smart business travelers today are staying at the airport to do business. Rather than00 waste of time in traffic jams as they try to reach city center venues, business peopleWritingPart OneQuestion 46You are a manager in a small publishing company. You have recently taken charge of your company's staff training programme. Before the programme starts you would like to identify training areas that staff are interested in.Write a memo to all staff:saying when the programme will startasking for suggestions for the programmegiving a deadline for suggestions.Write 140-150 words.Write on the separate answer paper provided.MemorandumToFromDateSubjectPart TwoQuestion 47:You work for a sports center. You have been asked to write a short report that will appear in a newsletter for the sports center's members.Look at the graphs below, on which you have already made some handwritten notes.Then, using all these handwritten notes, write your report.Write 120-140 words.Write on the separate answer paper provided.SpeakingTask Sheet 1A: WHAT IS IMPORTANT WHEN…?Selecting applicants for a jobWork ExperiencePersonal QualitiesB: WHAT IS IMPORTANT WHEN…? Choosing a new supplierPrice and DiscountsReputationC: WHAT IS IMPORTANT WHEN…? Aiming to improve production quality Up-to-date equipmentStaff TrainingTask Sheet 2A: WHAT IS IMPORTANT WHEN…? Preparing for a job interviewStudying the job advertisementFinding out about the companyB: WHAT IS IMPORTANT WHEN…?Deciding whether to attend a conferenceVenueSpeakersC: WHAT IS IMPORTANT WHEN…?Developing new productsMarket ResearchCosts InvolvedTask Sheet 1Foreign Business TripYour company is attending a trade fair in a foreign country for the first time.You have been asked to help with the preparations for the trip.Discuss the situation together, and decide:what travel and accommodation arrangements you will need to make before the tripwhich kinds of business customs in the foreign country it would be useful to know about, and how to find out about these before the trip参考答案!1-10.DCABA DCFBA11-20.DEACD BAABC 21-30.ACDDBACBBA 31-34DCAD35空白.36.the 36 .for 37 correct 38. THROUGH39. ARE40. CORRECT41. PLACE42. YEARS43. FOR44. THA T45. CORRECT60. THEM61.WETHERLEY62. TRAINING MANAGER63. TJ3464. (THE/AN) INFORMATION PACK65. (TV) COMMERCIAL66. (PRODUCT) PACKAGING67. 6 WEEKS68. QUOTATION69. GREEN70. FRIDAY71. NARROWER72. DRAWERS73. C74. G75. F76. D。

BEC-2 Test 1ReadingPart OneQuestion 1-7Look at the statements below and the information about training courses on the opposite paper.Which course (A, B, C, or D) does each statement 1-7 refer to?For each statement 1-7, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters more than once.A Loans AdministrationThis course looks at the administrative functions of a bank's loans department, e.g. dealing with credit applications and keeping records of loan transactions. We will use real application forms of the type that administrative staff in loans departments regularly handle. It will be particularly useful for experienced staff with day-to-day administrative responsibility for loan portfolios. Although most clients choose to enjoy our beautiful premises, the course can be run at the client company or elsewhere.B Cashflow AnalysisOn this advanced course you will build up a database of a company's cashflow over time and identify and interpret patterns of change. You will analyze the cashflow of a few sample companies and use your analysis to judge their ability to settle their debts. This course will help you perform an advanced cashflow analysis of your own company.C Loan ContractsOpen to anyone who completed our introductory course to legal contracts in business, this course looks at the legal principles involved when a company takes out a loan; and outlines how to take legal action against a company that defaults on its repayments. You will compare the interests and responsibilities of both parties to a loan contract.D Leasing & Asset FinanceThis is a course for those new to leasing. It will provide you with a basic understanding of why companies prefer to lease property or machinery, rather than buy. You will learn about both the expenses and tax benefits of leasing and you will study a variety of lease agreements and the laws relating to them.Part TwoQuestions 8-12Read the article below about a psychologist's advice to managers.Choose the best sentence from the opposite page to fill each of the gaps.For each gap 8-12, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.There is an example at the beginning. (0)The Psychology of ManagementIf overflowing in-trays frighten you or solving problems makes you sweat, there's a new range of business books called The Management Guides that you can turn to with confidence. (0)__G__. In addition, they're written in accessible language by Kathy Harman, a chartered occupational psychologist who heads her own London-based consultancy business. She says that the guides are intended for professionals working in small British companies, where thinking about management can be a low priority because of endless lists of other responsibilities.After this initial message to the reader, the following pages contain sections on every aspect of business, from managing your own time and selecting employees to planning ahead for the future.One of the reasons Harman wrote these guides was that she knows not every business is able to invest in training. The difficulty, especially for small businesses, is that, "People are professionals first and foremost and somehowthey are just expected to pick up management skills as they go along." And becoming one, she recognizes, is especially difficult if you're not used to communicating effectively or delegating work.She adds, "It's all very well managing areas that you have control over and you can do all the planning you feel is necessary, but there are always going to be other people out there who do the most unexpected things,"having good, friendly relationships with all their staff and business contacts. "The important thing in management," says Harman, "is the human element."Her advice to managers everywhere is to maintain professionalism at all times. "If you've ever managed anyone," she says, "you'll know that you're not allowed to be fed up because when the staff come to you, they don't want to know about your problems, they want their problems solved."Harman feels confident about making such an analysis because of her years of training as an occupationalpsychologist. "What you find there is that more senior managers have had some kind of psychological training, while in this country most managers get their management psychology second-hand by listening to other managers."The overall message from Harman is a simple one, and it's got nothing to do with technology or databases.the right staff at all levels, you really haven't got a business. People are your principal resource."A And when they do, managers need a variety of strategies to fall back on.B This, of course, is unlikely to be easy, because being an expert in your field doesn't necessarily make you a good manager.C The question that most of them ask is ,"Can we actually afford a management training courses?"D Although this area of study is becoming more acceptable in the business world, Britain is a long way behind the rest of Europe.E It's about creating a working environment that promotes the well-being of everyone, from the post room to the board room.F This is illustrated at the beginning of each guide with the quote, "This book is for those who would like to manage better but are too busy to begin."G They're short, pocket-sized, and very reasonably priced at '2.99 each.Part ThreeQuestions 13-18Read the article below about effective communication and the question on the opposite page.For each question 13-18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.The importance of good communicationEffective communication is essential for all organizations. It links the activities of the various parts of the organization and ensures that everyone is working toward a common goal. It is also extremely important for motivating employees. Staff need to know how they are getting on, what they are doing right and in which areas they could improve. Working alone can be extremely difficult and it is much easier if someone takes an interest and provides support. Employees need to understand why their job is important and how it contributes to theoverall success of the firm. Personal communication should also include target setting. People usually respond well to goals, provided these are agreed between the manager and subordinate and not imposed.However, firms often have communications problems that can undermine their performance. In many cases, these problems occur because messages are passed on in an inappropriate way. There are, of course, several ways of conveying information to others in the organization. These include speaking to them directly, e-mailing, telephoning or sending a memo. The most appropriate method depends on example, anything that is particularly sensitive or confidential, such as an employee's appraisal, should be done face-to-face.One of the main problems for senior executives is that they do not have the time or resources needed to communicate effectively. In large companies, for example, it is impossible for senior managers to meet and discuss progress with each employee individually. Obviously this task can be delegated but at the cost of creating a gap between senior management and staff. As a result, managers are often forced to use other methods of communication, like memos or notes, even if they know these are not necessarily the most suitable means of passing on messages.The use of technology, such as e-mail, mobile phones and network systems, is speeding up communication immensely. However, this does not mean that more investment in technology automatically proves beneficial: system can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them all. The potential gains must be weighed up against the costs, and firms should realize that more communication does not necessarily mean better communication.As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forward. This can lend to a tremendous amount of paperwork and is often less effective than face to face communication. When you are actually talking to someone you can discuss things until you are happy they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received. What you think you have said and what the other person thinks you have said can be very different.The amount of written information generated in large organization today can lead to communication overload. So much information is gathered that it gets in the way of making decisions. Take a look at the average manager's desk and you will see the problem -- it is often covered in letter, reports and memos. This overload can lead to inefficiencies. For example, managers may not be able to find the information they want when they need it. Communication is also becoming more difficult with the changes occurring in employment patterns. With more people working part-time and working from home, managing communication is becoming increasingly complex.13. In the first paragraph the writher recommends that communication with staff should include _____.A. some feedback on their job performanceB. an explanation of how company targets have been setC. information on promotion prospects within the companyD. an indication of which duties they can expect assistance with14. According to the writer, the best way of achieving effective communication is to _____.A. adapt the message to suit a particular audienceB. make the content of messages brief and directC. select the most suitable means of conveying a particular messageD. ensure that information is targeted at the appropriate group of people15. What does the writer say about the communication options available to senior manager?A. Sending memo to staff is one of the most efficient methods.B. It is important to find the time to discuss certain matters with staff.C. They should increase the range of options that they use.D. Getting junior managers to talk to staff can create different problems.16. What advice is given about the communication tools made available by technology?A. Aim to limit staff use of certain communication tools.B. Evaluate them in terms of the expenditure involved.C. Select them on the basis of the facilities they offer.D. Encourage more staff to attend training courses in their use.17. According to the writer, a problem with written communication is that _____.A. the message can be interpreted differently to what was intendedB. it can be easy for people to ignore the contents of a written messageC. most people are more comfortable with face-to-face communicationD. it is possible for correspondence to get lost within a large organization18. According to the article, what is the effect of receiving large amounts of written information?A. It is counter-productive.B. It causes conflict in a company.C. It leads to changes in work patterns.D. It makes the main points more difficult to identify.Part FourQuestions 19-33Read the letter below from an agency providing temporary staff for companies.Choose the best word to fill each gap from A, B, C or D on the opposite page.For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.Office Angels Employment Agency14-16 Lockhart RoadWan ChaiHong KongTel: 5324365Fax: 5324111Dear Client,Office Angels is advising businesses to plan as far ahead as possible to ensure guaranteed staff cover during holiday periods. There is now a (19)_____ shortage of skilled secretarial and administrative staff and this is (20)_____ to get worse over the next twelve months.Businesses which require staff with experience of specialist computer applications are the most at (21)_____. You are advised to (22)_____ our agency well before the staff are actually needed to be certain of filling gaps with adequately (23)_____ personnel. If you don't, it's almost (24)_____ that you will be left without the skills needed to (25)_____ your office running smoothly.The (26)_____ for the shortage of secretarial staff appears to be a combination of two (27)_____. There has been an (28)_____ in the demand for secretarial services over the last few years, and at the same time there has been a (29)_____ of students deciding to choose secretarial studies.Office Angels Agency would (30)_____ to emphasize that businesses should not underestimate the difficulty of (31)_____ experienced temporary staff. It is also necessary to make the (32)_____ that businesses should be prepared for the fact that they may have to pay more for this kind of (33)_____ in the future.19.A. hardB. seriousC. sureD. strong20.A. hopedB. wantedC. expectedD. prepared21.A. riskB. chanceC. worryD. difficulty22.A. confirmB. communicateC. contactD. command23.A. lecturedB. aidedC. formedD. trained24.A. positiveB. correctC. rightD. certain25.A. saveB. keepC. ensureD. continue26.A. reasonB. purposeC. resultD. problem27.A. articlesB. mattersC. factorsD. subjects28.A. enlargementB. increaseC. additionD. upgrade29.A. lackB. needC. requirementD. few30.A. requestB. desireC. askD. like31.A. achievingB. obtainingC. realizingD. earning32.A. pointB. ideaC. positionD. subject33.A. offerB. deliveryC. productD. servicePart FiveQuestions 34-45Read the article below about airport hotels.In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.If a line is correct, write CORRECT on your Answer Sheet.If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.The exercises begins with two examples, (0) and (00).Examples 0 CORRECT00 OFCHECKING IN TO A WORKING BASE0 Smart business travelers today are staying at the airport to do business. Rather than00 waste of time in traffic jams as they try to reach city center venues, business peopleWritingPart OneQuestion 46You are a manager in a small publishing company. You have recently taken charge of your company's staff training programme. Before the programme starts you would like to identify training areas that staff are interested in.Write a memo to all staff:saying when the programme will startasking for suggestions for the programmegiving a deadline for suggestions.Write 140-150 words.Write on the separate answer paper provided.MemorandumToFromDateSubjectPart TwoQuestion 47:You work for a sports center. You have been asked to write a short report that will appear in a newsletter for the sports center's members.Look at the graphs below, on which you have already made some handwritten notes.Then, using all these handwritten notes, write your report.Write 120-140 words.Write on the separate answer paper provided.SpeakingTask Sheet 1A: WHAT IS IMPORTANT WHEN…?Selecting applicants for a jobWork ExperiencePersonal QualitiesB: WHAT IS IMPORTANT WHEN…? Choosing a new supplierPrice and DiscountsReputationC: WHAT IS IMPORTANT WHEN…? Aiming to improve production quality Up-to-date equipmentStaff TrainingTask Sheet 2A: WHAT IS IMPORTANT WHEN…? Preparing for a job interviewStudying the job advertisementFinding out about the companyB: WHAT IS IMPORTANT WHEN…?Deciding whether to attend a conferenceVenueSpeakersC: WHAT IS IMPORTANT WHEN…?Developing new productsMarket ResearchCosts InvolvedTask Sheet 1Foreign Business TripYour company is attending a trade fair in a foreign country for the first time.You have been asked to help with the preparations for the trip.Discuss the situation together, and decide:what travel and accommodation arrangements you will need to make before the tripwhich kinds of business customs in the foreign country it would be useful to know about, and how to find out about these before the trip参考答案!1-10.DCABA DCFBA11-20.DEACD BAABC 21-30.ACDDBACBBA 31-34DCAD 35空白.36.the 36 .for 37 correct 38. THROUGH39. ARE40. CORRECT41. PLACE42. YEARS43. FOR44. THA T45. CORRECT60. THEM61.WETHERLEY62. TRAINING MANAGER63. TJ3464. (THE/AN) INFORMATION PACK65. (TV) COMMERCIAL66. (PRODUCT) PACKAGING67. 6 WEEKS68. QUOTATION69. GREEN70. FRIDAY71. NARROWER72. DRAWERS73. C74. G75. F76. D。

2020年商务英语考试BEC中级阅读理解预测试题2020年商务英语考试BEC中级阅读理解预测试题For each blank(8-12),mark one letter(A-G)on your Answer Sheet.34、?Read the extract below from an article about Bankers’bonuses．Choose the best sentence from the list on the opposite page to fill each of the gaps．For each gap(34-38)，mark one letter(A—G)on your Answer Sheet．Do not use any letter more than once．There is an example at the beginning(0)．Bankers’BonusesLord Myners, the City minister, is allegedly worth ￡30m ( $ 47m). He is an unlikely tribune of the people. (0) G Derivatives traders are not footballers with unique talents and "should not be paid as though they are", he said last month.More recently he has railed against " market failure" ; accusing big clients of investment banks of not challenging the fees and margins they are charged. (8)____________Lack of transparency makes them seem the more villainous. "The nation is angry about this. I'm angry," says LordMyners.(9)____________"We are not an incomes regulator," says Hector Sants, chief executive of the Financial Services Authority (FSA). The watchdog's only sanction is to demand more regulatory capital from those banks whose pay policies appear to be putting their firms at greater risk.The Treasury could influence matters at RBS and Lloyds Banking Group, two big banks in which it has substantialshareholdings, but is reluctant to micromanage.( 10 )____________The government worries that any attack on bankers'pay could drive financiers offshore, depriving the exchequer of much revenue. City bonuses, which dropped from 10 billion in 2007 to ￡ 4 billion in 2008, could bounce back to ￡ 6 billion this year, says the Centre for Economic and Business Research (CEBR) ," a consultancy.They mirror the health of a financial-services sectorthat in the good times brought in up to 67 billion in annual tax revenues, estimates PwC, an accounting firm. This fiscal year the figure could drop to 39 billion, says Douglas McWilliams at the CEBR, although banks'recently buoyant business may increase it. (11)____________So could theslightly softer option of preventing banks from offsetting past losses against future tax bills.The reluctance to bash bankers'bonuses stems from recognition that wholesale finance is a global business. Bankers are highly mobile, says Marcus Agius, chairman of Barclays. He argues that banks in Britain must be free to pay as much as those elsewhere, but says he is "agnostic" about what that level should be. National and international proposals to reform pay at regulated financial firms are similarly agnostic. They mostly do not spell out how much public disclosure thereshould be of big pay packages, other than those for board members. (12) ____________It requires a detailed breakdown of the remuneration of "employees whose actions have a material impact on the risk exposure of the firm" Yet that measure is unlikely to be implemented, even though the big British banks and the London-based operations of global investment banks have agreed to it.The FSA, for its part, is not bothered about public disclosure as long as it has the information itself.Sir David Walker, a former central banker charged with an official review of bank-governance practices, has suggested that bands of remuneration for heavy hitters outside the boardroom be disclosed. It seems that banks, in the absence of much more than appeals to their better nature, will be setting their own benchmarks as and when they please. Barclays began a review of its remuneration policies in 2008. It remains unfinished.A．But such attempts at mqral suasion are not working，and those in authority seem reluctant to do more．B．A windfall tax on profits，discussed by both government and opposition，might put any recovery at risk．C．The opportunity to take an equity position at a bargain price has been missed．D．The crisis does not seem to have affected the way bankers are rewarded．E．An exception is the communiqu6 from the Group of20(G20)big countries in SeptemberF．There was not a murmur when RBS hired a head trader for a rumoured￡7m in total．G．Yet．he has been sounding off more vociferously thanhis colleagues about“unac．ceptable”pay deals for bankers。

BEC-2 Test 1ReadingPart OneQuestion 1-7Look at the statements below and the information about training courses on the opposite paper.Which course (A, B, C, or D) does each statement 1-7 refer to?For each statement 1-7, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters more than once.A Loans AdministrationThis course looks at the administrative functions of a bank's loans department, e.g. dealing with credit applications and keeping records of loan transactions. We will use real application forms of the type that administrative staff in loans departments regularly handle. It will be particularly useful for experienced staff with day-to-day administrative responsibility for loan portfolios. Although most clients choose to enjoy our beautiful premises, the course can be run at the client company or elsewhere.B Cashflow AnalysisOn this advanced course you will build up a database of a company's cashflow over time and identify and interpret patterns of change. You will analyze the cashflow of a few sample companies and use your analysis to judge their ability to settle their debts. This course will help you perform an advanced cashflow analysis of your own company.C Loan ContractsOpen to anyone who completed our introductory course to legal contracts in business, this course looks at the legalprinciples involved when a company takes out a loan; and outlines how to take legal action against a company that defaults on its repayments. You will compare the interests and responsibilities of both parties to a loan contract.D Leasing & Asset FinanceThis is a course for those new to leasing. It will provide you with a basic understanding of why companies prefer to lease property or machinery, rather than buy. You will learn about both the expenses and tax benefits of leasing and you will study a variety of lease agreements and the laws relating to them.Part TwoQuestions 8-12Read the article below about a psychologist's advice to managers.Choose the best sentence from the opposite page to fill each of the gaps.For each gap 8-12, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.There is an example at the beginning. (0)The Psychology of ManagementIf overflowing in-trays frighten you or solving problems makes you sweat, there's a new range of business books called The Management Guides that you can turn to with confidence. (0)__G__. In addition, they're written in accessible language by Kathy Harman, a chartered occupational psychologist who heads her own London-based consultancy business. She says that the guides are intended for professionals working in small British companies, where thinking about management can be a low priority because of endless lists of other responsibilities.After this initial message to the reader, the following pages contain sections on every aspect of business, from managing your own time and selecting employees to planning ahead for the future.One of the reasons Harman wrote these guides was that she knows not every business is able to invest in training. The difficulty, especially for small businesses, is that, "People are professionals first and foremost and somehowthey are just expected to pick up management skills as they go along." And becoming one, she recognizes, is especially difficult if you're not used to communicating effectively or delegating work.She adds, "It's all very well managing areas that you have control over and you can do all the planning you feel is necessary, but there are always going to be other people out there who do the most unexpected things,"having good, friendly relationships with all their staff and business contacts. "The important thing inmanagement," says Harman, "is the human element."Her advice to managers everywhere is to maintain professionalism at all times. "If you've ever managed anyone," she says, "you'll know that you're not allowed to be fed up because when the staff come to you, they don't want to know about your problems, they want their problems solved."Harman feels confident about making such an analysis because of her years of training as an occupationalpsychologist. "What you find there is that more senior managers have had some kind of psychological training, while in this country most managers get their management psychology second-hand by listening to other managers."The overall message from Harman is a simple one, and it's got nothing to do with technology or databases.the right staff at all levels, you really haven't got a business. People are your principal resource."A And when they do, managers need a variety of strategies to fall back on.B This, of course, is unlikely to be easy, because being an expert in your field doesn't necessarily make you a good manager.C The question that most of them ask is ,"Can we actually afford a management training courses?"D Although this area of study is becoming more acceptable in the business world, Britain is a long way behind the rest of Europe.E It's about creating a working environment that promotes the well-being of everyone, from the post room to the board room.F This is illustrated at the beginning of each guide with the quote, "This book is for those who would like to manage better but are too busy to begin."G They're short, pocket-sized, and very reasonably priced at '2.99 each.Part ThreeQuestions 13-18Read the article below about effective communication and the question on the opposite page.For each question 13-18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.The importance of good communicationEffective communication is essential for all organizations. It links the activities of the various parts of the organization and ensures that everyone is working toward a common goal. It is also extremely important for motivating employees. Staff need to know how they are getting on, what they are doing right and in which areas they could improve. Working alone can be extremely difficult and it is much easier if someone takes an interest and provides support. Employees need to understand why their job is important and how it contributes to the overall success of the firm. Personal communication should also include target setting. People usually respond wellto goals, provided these are agreed between the manager and subordinate and not imposed.However, firms often have communications problems that can undermine their performance. In many cases, these problems occur because messages are passed on in an inappropriate way. There are, of course, several ways of conveying information to others in the organization. These include speaking to them directly, e-mailing, telephoning or sending a memo. The most appropriate method depends on example, anything that is particularly sensitive or confidential, such as an employee's appraisal, should be done face-to-face.One of the main problems for senior executives is that they do not have the time or resources needed to communicate effectively. In large companies, for example, it is impossible for senior managers to meet and discuss progress with each employee individually. Obviously this task can be delegated but at the cost of creating a gap between senior management and staff. As a result, managers are often forced to use other methods of communication, like memos or notes, even if they know these are not necessarily the most suitable means of passing on messages.The use of technology, such as e-mail, mobile phones and network systems, is speeding up communication immensely. However, this does not mean that more investment in technology automatically proves beneficial: system can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them all. The potential gains must be weighed up against the costs, and firms should realize that more communication does not necessarily mean better communication.As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forward. This can lend to a tremendous amount of paperwork and is often less effective than face to face communication. When you are actually talking to someone you can discuss things until you are happy they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received. What you think you have said and what the other person thinks you have said can be very different.The amount of written information generated in large organization today can lead to communication overload. So much information is gathered that it gets in the way of making decisions. Take a look at the average manager's desk and you will see the problem -- it is often covered in letter, reports and memos. This overload can lead to inefficiencies. For example, managers may not be able to find the information they want when they need it. Communication is also becoming more difficult with the changes occurring in employment patterns. With more people working part-time and working from home, managing communication is becoming increasingly complex.13. In the first paragraph the writher recommends that communication with staff should include _____.A. some feedback on their job performanceB. an explanation of how company targets have been setC. information on promotion prospects within the companyD. an indication of which duties they can expect assistance with14. According to the writer, the best way of achieving effective communication is to _____.A. adapt the message to suit a particular audienceB. make the content of messages brief and directC. select the most suitable means of conveying a particular messageD. ensure that information is targeted at the appropriate group of people15. What does the writer say about the communication options available to senior manager?A. Sending memo to staff is one of the most efficient methods.B. It is important to find the time to discuss certain matters with staff.C. They should increase the range of options that they use.D. Getting junior managers to talk to staff can create different problems.16. What advice is given about the communication tools made available by technology?A. Aim to limit staff use of certain communication tools.B. Evaluate them in terms of the expenditure involved.C. Select them on the basis of the facilities they offer.D. Encourage more staff to attend training courses in their use.17. According to the writer, a problem with written communication is that _____.A. the message can be interpreted differently to what was intendedB. it can be easy for people to ignore the contents of a written messageC. most people are more comfortable with face-to-face communicationD. it is possible for correspondence to get lost within a large organization18. According to the article, what is the effect of receiving large amounts of written information?A. It is counter-productive.B. It causes conflict in a company.C. It leads to changes in work patterns.D. It makes the main points more difficult to identify.Part FourQuestions 19-33Read the letter below from an agency providing temporary staff for companies.Choose the best word to fill each gap from A, B, C or D on the opposite page.For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.Office Angels Employment Agency14-16 Lockhart RoadWan ChaiHong KongTel: 5324365Fax: 5324111Dear Client,Office Angels is advising businesses to plan as far ahead as possible to ensure guaranteed staff cover during holiday periods. There is now a (19)_____ shortage of skilled secretarial and administrative staff and this is (20)_____ to get worse over the next twelve months.Businesses which require staff with experience of specialist computer applications are the most at (21)_____. You are advised to (22)_____ our agency well before the staff are actually needed to be certain of filling gaps with adequately (23)_____ personnel. If you don't, it's almost (24)_____ that you will be left without the skills needed to (25)_____ your office running smoothly.The (26)_____ for the shortage of secretarial staff appears to be a combination of two (27)_____. There has been an (28)_____ in the demand for secretarial services over the last few years, and at the same time there has been a (29)_____ of students deciding to choose secretarial studies.Office Angels Agency would (30)_____ to emphasize that businesses should not underestimate the difficulty of (31)_____ experienced temporary staff. It is also necessary to make the (32)_____ that businesses should be prepared for the fact that they may have to pay more for this kind of (33)_____ in the future.19.A. hardB. seriousC. sureD. strong20.A. hopedB. wantedC. expectedD. prepared。