Dissuasion & Prevention 讨论与防止
• 严禁顾客接触营业款，如发现顾客强行接触，一定叫资深和保安过来，在核实营业款 无误后，才能让顾客离开。
• Customer can’t touch the cash , if the customer insist on ,before the customer leave tsk senior cashier and security to come to check the cash .
如何防止
Disscusion & Prevention
• 收银员在结帐时，已扫描但尚未付款的商品千万不能离开自己的视线。 Cashiers should always keep an eye on the unpaid goods during scanning.
案例二： Case 2:
• 两位顾客买了一推车的物品, 乘过节商场拥挤,要求使用信用卡结帐，但这张卡是坏卡 ，无法结算。顾客提出先将帐单打出，然后去ATM取款，留下一人帮忙看商品。当一 人去“取款”时，看商品的顾客乘收银员忙时不注意带着商品离开。 On one holiday, the store is crowed, two customers bought 1 trolley of goods and want to use credit card for checking out. However, the card is invalid. They ask the cashier to hold on the goods, one is helping to take care of the goods, the other goes to the ATM to draw out the cash, the customer who is taking care of the goods stealthily left with the goods when the cashier is busy with scanning the goods.
