商务英语视听说原文与答案[精品文档]

商务英语视听说原文与答案Document number【980KGB-6898YT-769T8CB-246UT-18GG08】S c r i p t s U n i t1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person.I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests.I am good at communicating, organizing and coordinating. I like to get along well with people from different something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement forall staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with usW: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could youtell me how much the new job paysM: Sure. There is a five-month probationary试用的 period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like thatM: Every employee in our company enjoys life insurance人寿保险 and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted hereM: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches And, where is your company based (把总部设在…)M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job paysThe interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like thatHow much time will it take for me to be promoted hereBut in which cities do you have your branches And where is your company basedIt is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branchesPart IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you I’m Cathy Mandel, Dir ector of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourselfChen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our companyChen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancyChen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this fieldChen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environmentChen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to askChen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the worldMs. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experi ence later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company. Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the worldResult of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come inMr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right How did you know about our companyWang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really That’s good. Then you must know something about our companyWang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attendedWang: Sun Yat-sen.Mr. White: And what degree have you gotWang: I have a bachelor’s degree in business administration.Mr. White: How is your English You know, some staff members in our company are Americans, so conversational English is very important. Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility thereWang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsiblefor the Panda line of biscuits.Mr. White: Why do you want to change your jobWang: I want to change my work environment, seek new challenges and broaden my exp erience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salespersonWang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the jobentailsMr. White: You would be in charge of all the sales activities, forall hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questionsWang: Yes, only one. When can I get your decisionMr. White: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doingDaniel: Very well, thank you. And you, ShellySherry: Not too bad. I heard you’ve got a new job. So, what do you do nowDaniel: I am an engineer in a large international car corporation now. Sherry: Oh, that’s nice! Which department are you inDaniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtimeDaniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry How is your job Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in th is position for three years.I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of mana ger four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting andtraining sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you. Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department. Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, w here is Andrew JeffersonRobin: Mr. Jefferson I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived. Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. JeffersonMr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselvesAda Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting）administration：rear service of the company,coordinating the staffto exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management ofthe operationalVideo 2 Do you like your jobScript:Robin: What’s your job now, Jerome Do you still work for that wholly funded American companyJerome: No, I left it three years ago. I have my own business now. Frank: Gee, that’s great! How do you feel as a self-employed entrepreneurJerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank What are you doing nowFrank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainu,dp’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer companyand worked in export sales. And now, I’m an advertising executive. Colin: Oh, you are a real job-hopper. Why have you changed jobs so oftenFrank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, ColinColin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your jobColin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also,I don’t often get a n opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, RobinRobin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a bu yer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join youEverybody: Sure. Have a seat.Janet: You enjoy getting together, don’t youWhat are you talking aboutRobin: Jobs. What kind of job do you have, JanetJanet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy itJanet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hoursJanet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough timewith my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doingthingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help youMike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, pleaseOffice Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weatherMike: It’s pretty good for this time of year. What’s it like in New YorkSteve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center.Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday That’s the 7th Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possibleSteve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave BostonMike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention ce nter. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why d on’t you fax me your information once you’ve confirmed your flight Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rightMike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help youPaul: This is Paul Jackson of Grand Company. Can I have extension 3421Operator: Certainly, hold on a minute and I’ll put you through. Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise inRoy: I’m sorry. She’s out at the moment.Paul: When will she be backRoy: I’m afraid she won’t be back soon. Can I take a messagePaul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number pleasePaul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell itPaul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptionist: Yes, Mr. Schulz, who do you want to speak toMr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling pleaseMr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. MatthewsMiss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him backMiss Perez: He’ll be back on Friday afternoon. Is it urgentMr. Schulz: Yes.Miss Perez: Can I take a message for himMr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with itMiss Perez: Sure. It’s very kind of you to say so. Can we expect an order from youMr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything elseMr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be after noon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with itMessage 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help youMs. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller Hold on, please. I’ll connect you. (connected)Leo Miller: Mr. Miller speaking. Who’s calling pleaseMs. Mandel: This is Ms. Mandel from BCM. Is this Henry MillerLeo Miller: What Henry Miller No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, pleaseLeo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again I’m sorry not to be of more help. Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll c all to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help youMs. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help youMs. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. Ireally need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help Receptionist: Of course. I’ll go and find him and ask him to ringyou immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry f or the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. P lease wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, I’m terribly sorry for the trouble.”Scripts Unit 4Part II Listening and SpeakingTask 1 Formal and informal meetingsScript:Extract 1. Good afternoon, I’d like to call the meeting to order. There are three issues on today’s agenda. First of all, let’s discuss whether it’s necessary to set up the Department of Security. Extract 2. OK, everyone is here. Shall we start As you kno w, we’ve called this meeting to discuss whether it’s the appropriate time to establish a new agency. So, why don’t we start with Ann, who will introduce the situationExtract 3. Right, you know why we’re here. The product presentation is next week and we’v e got to come up with some original ideas. Maybe we should do it like this—I’ll note down your ideas on the chart over here. Then we’ll eliminate the more wayward ideas. The rest of the ideas will be made into a short-list of three or four concept.。

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six year s’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice t o meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?C hen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my b est for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bache lor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My cu rrent annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I nee d to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. Wh ite. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the ac countant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secr ets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder y ou’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relati ons Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I oft en have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run thr ough any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then w e’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afterno on. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of y ou to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthe ws we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I prob ably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Mil ler is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting thro ugh to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptio nist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having tr ouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six year s’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice t o meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?C hen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my b est for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bache lor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My cu rrent annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I nee d to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. Wh ite. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the acc ountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secre ts of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder yo u’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing j obs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relatio ns Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I ofte n have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run throug h any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’l l get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Ro y: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you? Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him th e message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probabl y won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Ho ld on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind ca lling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wai t a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having troubl e getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I’m terribly sorry for the trouble.”Scripts Unit 4Part II Listening and SpeakingTask 1 Formal and informal meetings。

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six year s’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice t o meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?C hen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my b est for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bache lor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My cu rrent annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I nee d to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. Wh ite. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the ac countant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secr ets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder y ou’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relati ons Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I oft en have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run thr ough any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then w e’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afterno on. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of y ou to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthe ws we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I prob ably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Mil ler is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting thro ugh to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptio nist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having tr ouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ e xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as lo ng as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good mo rning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regula r customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Dan iel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m als o responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, t hat’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies.After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gainin g a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting w ith a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have t o be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rig ht?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as poss ible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Pere z: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaki ng. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!He nry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for threeyears, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary试用的 period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance人寿保险 and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework. Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ e xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiencyin English.o Reasons for leaving last job: want to find a job that is challenging. o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after Chinaentered WTO. I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as lo ng as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work inan overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company. Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good mo rning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails? Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customersatisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are youdoing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now?Daniel: I am an engineer in a large international car corporation now. Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Dan iel. I knew you’d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job? Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & DevelopmentDepartment. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a ple asure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department. Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you. Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived. Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, t hat’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves? Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now. Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies.After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese[‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gainin g a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin? Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing things feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you? Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather? Mike: It’s pretty good for this time of year. What’s it like in New York? Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope. Mike: That’s what I’m phoning about. I’ve got a meeting w ith a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center.Mike: That’s what I was thinking.Steve: You said you have t o be in Boston on Thursday? That’s the 7th? Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rig ht?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Pere z: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it? Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m mak ing the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the railstrike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you. (connected)Leo Miller: Mr. Miller speaki ng. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong e xtension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!He nry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said, “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller。

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for threeyears, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary试用的 period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance人寿保险 and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework. Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiencyin English.o Reasons for leaving last job: want to find a job that is challenging. o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work inan overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company. Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world. Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails? Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now. Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job? Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department. Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you. Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived. Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves? Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now. Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing things feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you? Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather? Mike: It’s pretty good for this time of year. What’s it like in New York? Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center.Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th? Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it? Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you. (connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute. Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you lastweek, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said, “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, I’m terribly sorry for the trouble.”Scripts Unit 4。

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ e xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as lo ng as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good mo rning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regula r customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Dan iel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m als o responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, t hat’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies.After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gainin g a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting w ith a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have t o be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rig ht?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as poss ible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Pere z: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaki ng. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!He nry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。

Scripts Un it 1Task 1 FAQs in job in terviewComme nts on the three questio ns:Point for Q 1: Tell me something about yourself.Sample an swers:Q1.I am graduating in June,2015 from GuangdongUniversity of Finance and my major is financial secretary. I aman outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I n eeded to com muni cate with different peop positive attitude. My career aspiration is to become asuccessful secretary. During my intern ship at one compa ny, I worked as a secretary. My duties in cluded offeri ng frie ndlyand efficie ntschedule to my boss, an sweri ng phone calls, taking and pass ing on messages to my boss.Q2.I received honors in several Fi nan cial ma nageme nt and computer con tests. Iamgood at com muni cat ing, orga nizing and coord in ati ng. I like to well with people from different backgrounds.lfsomething blocks my path,I will look for a soluti on. I n ever give up easily.Sometimes I receive commentsthat I need to improve in thearea of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job.Interest is the best motivation. I love to be a secretary, so I willdefi nitely devote myself to it. Moreover, high job satisfact ioncan be atta ined whe n the job is what I am in terested in. Career developme nt is very importa nt for me whe n choos ing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotatio n pla n and in dividually tailored trai ning program are really exciting and helpful for young people like me.Task 2 In appropriate questi ons in job in terview Script:M: Come in, please.W: Good morning, sir. I ' m Karen Yang.M: Goodm orning, Miss Yan g. I ' mKev in Carter, the Adm ini strati onTake a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah … Miss Yang, I ' ve gone through your resume. I ' d like to ask you some questions now, if you don' t mind. W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical represe ntative with us?W: I really like this kind of work, and hav ing bee n a doctor for threeyears, I want to apply for this positi on for a cha nge.M: Don' t you think it ' s a pity for you to leave your present job?W: To someextent, it is. I have learned a lot in the hospital. But I would like to try a differe nt ki nd of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary 试用的period and you can only get RMB2,000 for each month. After that, we ' ll determine your salaryaccord ing to your performa nee.W: Oh, I see. Then, what about the paid holidays, in sura nee,and thi ngs like that?M: Every employee in our compa ny enjoys life in sura nee 人un employme nt in sura nee. In additi on, they enjoy two-weekpaidW: That sounds fine. Howmuchtime will it take for meto be promoted here? M: I ' m not sure. It depends on your abilityand performanee. Maybe well send you to one of our bran ches, if you like.W: No problem. I hate staying at one place all the time. But inwhich cities do you have your bran ches? And, where is yourcompa ny based （在…）?M: Our compa ny is based in New York, with bran ches in many cities, such as Philadelphia, Beiji ng and London.Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid ask ing in terviewer pers onal questi ons or making personal comme nts. Could you tell me how much the new jobpays?The in terviewer might infer from these questio ns that you areon lyin terested in your own n eeds and not those of their compa ny.Wait un til the employer raises these subjects to discuss them.What about the paid holidays, in sura nee, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your bran ches? And where isyour compa ny based?It is also unwise to ask about things you should have alreadyknown. You are only telli ng the in terviewer that you have n'tdone your homework.Part III Lan guage FocusKey:o Name: Cai Ningo Pers on ality: serious-min ded 认真的；calm; humorous; easy-go ingo Stren gths: the ability to work with all types of peopleo Weak ness: perfecti oni st; impatie nto Work experienee: six years ' financial industry exp several companies; two years ' experienee in an investmentbank o Qualificatio n: graduated from Peki ng Un iversity in2001 majori ng in acco unting; flue nt En glish; bookkeep ing t记账and acco un ti ng proficie ncyin En glish.o Reas ons for leav ing last job: want to find a job that is challe nging.o Questions about the job: Would I be able to work abroad inone of your overseas bran ches?Part IV Viewi ng and Speak ingVideo 1 Appl ying for the positi on of finan cial con sulta ntScript:Chen: Good morning, Ms Man del.Ms. Man del: Good morning, sit dow n, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren ' t you? I ' m CathyMandel, Director of the HR Departme nt.Che n: Yes, I ' m Che n Bo. Nice to meet you, Ms. Man del.Ms. Man del: Nice to meet you, too. I ' ve gone through your resume and would like to know more about you.Chen: Thank you for your in terest in me.Ms. Man del: To start with, would you like to tell mea bit about yourself? Chen: Sure. I ' ma senior student at GDUF.I expect to graduate this summer. My major is intern ati onal finan ce. Ms. Man del: So why did you choose our compa ny?Chen: As far as I know, your company is one of several leading intern ati onal con sulta nt corporati ons which came to Chi na after Chi na en tered WTO. I think work ing here would give me the best cha nee to use what I ' ve learned at university. Ms. Man del: As a major in intern atio nal finan ce, what do you think you can do in con sulta ncy?Chen: Well, I know how to tackle problems. For example, I know I must first an alyze the problem and work out the major cause. The n I will be able to search for ways to solve it from available data.Ms. Man del: Sometimes data is not eno ugh. Have you got any releva nt experie nee in this field?Chen: Last year, duri ng the probati onary period, I was invo Ived in the restorati on of a factory in Nanjin g, I really lear ned a lot from the experienee, especially how to access 评估people ' s strengths andabilities.Ms. Man del: Can you cope with hard work un der pressure and in a tough en vir onment?Chen: No problem, I don' t care about pressure or the environment as long as I enjoy the work.Ms. Man del: Good. Now, do you have any questi ons to ask? Chen: Yes, I ' ve got one. Are there any opportunities for Chinese employeesto be tran sferred to the head office in New York or other branch offices around the world?Ms. Man del: Um, probably. I think you are likely to be sent towork inan overseas branch to get experienee later on once you ' ve worth.Chen: Oh, great. If I ' m accepted, I will do my best for the company.Ms. Man del: I wish you luck! We ' ll no tify you of our finaldecisi on byFriday.Che n: Tha nk you! Ms. Man del. Good-bye.Ms. Ma ndel: Goodbye.Key:Reas ons for joining the compa nyIt is one of the leading international consultant corporations which cameto Chi na after Chi na en tered WTO.Working in this company would give him the best chanee touse what he has learned at uni versity.Releva nt work experie neeHe was involved in a factory restoration in Nanjing.Questio nsAre there any opport un ities for Chin ese employees to betran sferred to the head office in New York or other branchoffices around the world? Result of the in terviewChen Bo will be notified of the final decision by Friday.Video 2 Appl ying for the positi on of Sales Man agerScript:Wang: May I come in?Mr. White: Yes, please do.Wan g:Goodm orning, sir. Myn ameis Merry Wang.l ' vecomefor an in terview, as requested.Mr. White: Nice to meet you, Miss Wang. I amHarry White,Director of the HR Departme nt. I was expect ing you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of SalesMan ager, right? How did you know about our compa ny? Wang: I got to know your compa ny from your TV commercials. They are elaborately desig ned and produced, and leave me deep impressi on. And in the summers of 1997 and 1998 I worked as a salesgirl for your compa ny in Guan gzhou.Mr. White: Really? That ' s good. Then you must know something about our compa ny?Wang: Yes, a little. Your company is very famous. Your cosmetics and skin care products are very popular with wome n all over the world.Mr. White: Huh, that ' s right. Miss Wang, can you tell mewhich university you atte nded?Wang: Sun Yat-se n.Mr. White: And what degree have you got?Wang: I have a bachelor ' s degree in bus in ess adm ini strati on.Mr. White: Howis your English? You know, somestaff membersin our company are America ns, so conv ersati onal En glish is very importa nt.Wang: I passed TEM 8 at college, and I am good at oral En glish. I thi nkI can com muni cate with America ns quite well.Mr. White: Good. I know you are now with United Butter. What is your chief resp on sibility there?Wang: I ' ve worked there for five years, since I graduated from college. Two years ago, I was appo in ted Brand Man ager —resp on sible for the Panda line of biscuits.Mr. White: Why do you want to cha nge your job?Wang:I want to change mywork environment, seek newchallenges and broaden my experienee. That ' s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salespers on?Wang: I thi nk it ' s self-c on fide nee and quality products. Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you con sider my abilities. Mycurre nt annual in come in Un ited Butter is 150 thousa nd. But,er, …could you tell me a little more about what the job en tails? Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, clie nt service and developme nt, sales promoti on, and regular customer satisfaction surveys. You' d report directly to the Regional Sales Director. Do you have any other questio ns?Wang: Yes, only one. Whe n can I get your decisi on?Mr. White: I need to discuss with other board members. We ll notifyof our decisi on as soon as possible. But …to be hon est, you seem to bea good can didate with the right kind of experie nee and pers on ality.re high on my list.Wang: That' s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Ma nager4) biscuits5) Bus in ess Adm ini strati on6) oral En glishScripts Un it 2Script:Sherry: Daniel, it ' s you! I haven' t seen you for years.Howare you doing?Daniel: Very well, thank you. And you. Shelly?Sherry: Not too bad. I heard you ' ve got a new job. So, whatdo you do now?Dani el: I am an engin eer in a large intern ati onal car corporation now. Sherry: Oh, that ' s nice! Which department are youin?Daniel: I ' m in the Research and Development Department. Sherry: That sounds great!Dani el: Yes, it ' s really a very excit ing and reward ing job. Atthe mome nt, we are desig ning a new type of car.Sherry: Oh, really? You' ve always bee n clever, Dani el. I knewyou' d do something very challe nging and creative. Do you need to work overtime?Dani el: Not really, I just work regular hours most of the time.But on Friday n ights, I sometimes stay in the office after workto deal with _____________________________________________ unfini shed tasks.Sherry: Well, Daniel, you must come and see me sometimeand tell me all about it over a cup of tea.Dani el: I certa in ly will. What about you, Sherry? How is your job?Sherry: I am still the acco untant of that cosmetics compa nyTask 2 Describ ing jobsScript:v Jack: Hi, I ' m Jack. I ' m the manager of the Research & Development Departme nt. I ' ve bee n in this positi on forthree years. I have to man age all aspects of the product development process, including resource allocati on , budget requireme nts and pers onnel man ageme nt. I have to workwith marketing teams to analyze the needs of the developing markets and direct our work accord in gly. I ' mresp on sible for creati ng and man agi ng the R&D teams and for the overall planning, execution , and success of the projects.v Jan et: I ' m Jan et, Sales Man ager of R&TCompa ny. Si neeI was promoted to the position of manager four years ago, I 've been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff;supervising and motivating team performanee; expanding the customer base and en suri ng high levels of customer satisfaction. ______________________________________v Stanley: Hi, I ' mStanley. As the managerof theProduction Department,I ' mresp on sible for select ing, develop ing and man agi ng a highly compete nt and motivated staff of employees; en suri ngthat producti on is cost-effective and the products are producedon time and of good quality. Moreover, I have to work out thehuman and material resources needed. I ' m also resp on siblefor ide ntify ing the training n eeds of our staff and cultivating a culture of continuous improvement in all aspects of manufacturi ng.Part IV Viewi ng and Speak ingVideo 1 Introducing titles and responsibilitiesScript:Preside nt: Good after noon, every one! This is Rob in Copperfield, the newvice preside nt of our compa ny. He will be in charge of theacco unting work. Let' s give him a warm welcome!Robin: Thank you!Preside nt: Mr. Copperfield is an expert in the field of accounting. So,it is a pleasure for us to have him here. Now, Mr. Copperfield, I' d like to in troduce the vice preside nts and man agers to you. Robin: It ' s OK, thank you!Preside nt: This is May Bates, Vice Preside ntin charge of theAdmin istratio n Departme nt and the Neighborhood Service Department. _____________________________________________ Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.Preside nt: And this is Dennis Hayes. Vice President in chargeof the __________________________________________________ Marketi ng Departme nt and the Sales Departme nt.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.Preside nt: And this is …oh, where is An drew Jeffers on? Robin: Mr. Jeffers on? I ' ve met him before. I heard he is one ofthe secrets of this compa ny ' s success. Every one was rav ing about what a great job he' s done in …Preside nt: Uh …speak of the devil …Mr. Jeffers on has just arrived.Mr. Jeffers on: Hi, Mr. Copperfield, good to see you aga in. Robin: Good to see you, Mr. Jeffers on.Mr. Jeffers on: Sorry, I ' m late. I was talki ng to a clie nt.Robin: Oh, that ' s OK. How many departments are you incharge of, Mr.Jeffers on?Mr. Jeffers on: Four: Research & Developme nt, Engin eering, Con tractBudgets, and Project Preparati on.Robin: No wonder you ' re so busy.Preside nt: Mr. Copperfield, there are three man agers whoreport directly to you, and they are all ladies. So, ladies, canyou introduce yourselves? Ada Black: I ' m Ada Black, responsible for management accounts. _______________________ Caroline Clinton: I ' m Caroline Clinton,responsible forfinancialacco un ts.Lucy White: I ' m Lucy White, responsible for data processing.______________________________________________________ Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroli ne Cli nton: finan cial acco untsLucy White: data process ingAda Balck: man ageme nt acco unts2. Admi nistrati on; Market ing; Engin eeri ng;Project Preparati on;Acco unting3.1 ) administration : rear service of thecompany,coordinating the staffto exercise2) n eighborhood service:work ing out pla ns for preserv ing&i mpro ving the physicl,socia l&econo mic health of n eighbor.3) marketi ng:establishi ng marketi ng strategies to4) research&developme nt:provid ing advice on available research5) e ngi neeri ng:ma nage&con trolli ng projectquality,schedule & costs6) c on tract budgets:lead the preparati on, developme nt&man ageme nt of the operati onalVideo 2 Do you like your job?Script:Robin: What ' s your job now, Jerome? Do you still work for that wholly fun ded America n compa ny?Jerome: No, I left it three years ago. I have my own bus in ess now.Frank: Gee, that ' s great! How do you feel as a self-employed en trepre neur ?Jerome: I feel good. I can make a lot more money tha n before and I have a lot of in depe ndence in doing thin gs. But, sometimes I ge[t] tired. As you kno w, it ' s not very easy to run a bus in ess on your own. What about you, Frank? What are you doing now?Frank: I ' ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [ ‘ sain ? u,d ? ? p? ' ni:z] joint-venture enterprise and worked as a sales assista nt. Two years later, Imoved on to a computer compa ny and worked in export sales. And now, I ' m an advertising executive.Colin: Oh, you are a real job-hopper. Whyhave you changed jobs so often?Frank: I ' m always interested in new challenges. I know changing jobs frequently can be a waste of a company s humanresources, but I ' mgaining a lot of experie nee! How is your job, Coli n?Colin: I ' ve been working for the PMC Textile Plant since I graduated.Two years ago, I was promoted to Li ne Supervisor.Frank: Do you like your job?Coli n: The salary and ben efits are Ok, but I don' t like the work en vir onment. You know, the workshops are very no isy sometimes. Also, I don' t ofte n get an opport un ity to go any where. I hate stay ing in the same place all the time. You ofte n travel on bus in ess, right, Robi n?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. Ia lot of places.Coli n: Maybe I should thi nk about beco ming a buyer…Robin: Mm …，everything has two sides. I get fed up with traveling.Nowadays, I wan [t] to spe nd more time with my family.Jan et: Hi, guys, may I jo in you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don ' t you?What are you talk ing about?Robin: Jobs. What kind of job do you have, Jan et?Janet: I ' m the Public Relations Manager in a holdingcompany.Coli n: Do you enjoy it?Jan et: Yes. What I like about it is that I can meet a lot of new andin teresti ng people.Robin: How about your work ing hours?Janet: That' s the trouble. I usually have to work overtime because I often have dinner parties in the eve ning. I don' t get eno ugh time with myfamily and baby.Key:1. self-employed en trepre neur, buyer, Line Supervisor, Advertis ingExecutive, Public Relati ons Man ager2. Names like dislikeJeromemaking a lot more mon ey; hav ing lots of in depe ndence in doing thingsfeeli ng tired sometimesRobi nhav ing bee n to a lot of placestoo much traveli ng; hav ing very little time tospe nd with his familyColi ngood salary and ben efitsno isy work en vir onment; seldom hav ing theopport un ity to go outFranknew challe nges; a lot of experie neeJanetmeet ing a lot of new & in terest ing peopleoften having dinner parties in the evening; having little timewith her family and babyScripts Un it 3Part II Liste ning and Speak ingTask 1 Maki ng a callScript:Office Assista nt: Good morning. Luck Promoti ons. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assista nt: Just a mome nt, please.Steve: Hi, Mike. It ' s nice to hear from you. How s the English weather? Mike: It ' s pretty good for this time of year. What' s it like in New/York? Steve: Not good, I ' m afraid.Mike: That ' s a pity! I ' m planning to come by next week.Steve: Really? Well, you' II comeby and see us while you' re here, I hope. Mike: That' s what I ' mphoning about. I ' ve got a meeting with a customer in Bost on on Thursday next week. I was hop ing we could arrange to meet up either before or after that.Steve: Great. That would give me a cha nee to show you that conven ti on cen ter.Mike: That ' s what I was thinking.Steve: You said you have to be in Bost on on Thursday? ThatMike: That' s right. I could stop over in NewYork on the way—that would be Wedn esday. Would that be possible?Steve: Ah, I ' m afraid I won ' t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Bost on.Steve: Whe n do you pla n to leave Bost on?Mike: Either Thursday after noon or Friday morning, but I would like to catch a flight back to London on Friday eve ning. Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there ' s time, you could come back to the officeand we'll run through any of the details that still have n't bee n fin alized.Mike: That sounds good. Just as long as I can get back to the airport for my eve ning flight.Steve: No problem. Look, why don' t you fax meyour informationve con firmed your flight? Then we ' ll get back to you with an iti nerary for the day —that ' s Friday the 8th, right?Mike: That' s right. Good. Well, I ' ll do that and I look forward to seeing you n ext week.Key:F F T T F T F FTask 2 Leav ing a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jacks on of Grand Compa ny. Can I have exte nsion 3421? Operator: Certainly, hold on a minute and I' ll put you through.Roy: Louise Pauls on ' s office. This is Roy speak ing.Paul: This is Paul Jacks on calli ng. Is Louise in?Roy: I ' m sorry. She ' s out at the moment.Paul: When will she be back?Roy: I ' m afraid she won ' t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I 'mafraid we have to make some cha nges to the order. Tell herit ' s urge nt.Roy: Could you repeat the nu mber please?Paul: Yes, it ' s 979-326-8965 and this is Paul Jacks on.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackso n. Paul Jacks on. Roy: Thank you, Mr. Jacks on. I ' ll make sure Louise gets thisas soon as possible.Paul: Than ks, bye.Roy: Bye.Key:Message NoteTo: Louise Pauls onFrom: Paul Jacks onPho ne: 979-326-8965Message: Ring back to him about the order they placed last Friday. They ____________________________________________ have to make some cha nges to the order. It ' s urge nt.Take n by: RoyPart IV Viewing & SpeakingVideo 1 Leav ing a messageScript:Recepti oni st: Hello, I nternatio nal Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Recepti oni st: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I ' d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I ' m connecting you now.(conn ected)Miss Perez: Hello. Mr. Matthew ' s office. Who ' s calling please?Mr. Schulz: This is Mr. Schulz calli ng from En gla nd. Can Ihave a word with Mr. Matthews?Miss Perez: I ' mafraid Mr. Matthews isn ' t available. He' s Kong on bus in ess for a few days.Mr. Schulz: Whe n do you expect him back?Miss Perez: He ' ll be back on Friday after noon. Is it urge nt?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we' ve justreceived your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It ' s very kind of you to say so. Can weexpect an order from you?Mr. Schulz: That ' s why I ' m making the call. Please tell Mr. Matthews we' re quite happy with the quality and design of the table, but the price is too high. We n eed some n egotiati on onit.Miss Perez: OK, Mr. Schulz. An ythi ng else?Mr. Schulz: One more thing. Please inform Mr. Matthews that Iwonable to get to your compa ny that early this Saturday becauseof the rail strike. It ' ll probably be after noon before I arrive.Miss Perez: No problem, I ' ll give him the message.Mr. Schulz: Tha nks.Miss Perez: You ' re welcome. Goodbye.Key:1. F F T T F2. Message 1) Will you tell him that we ' ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we ' re quite happy with the quality and design of the table, but the price is too high. Weneed somenegotiation on it.Message3) Please inform Mr. Matthews that I won' t be able to get to your compa ny early on Saturday because of the rail strike. I probably wont arrive un til that after noon.Video 2 You are hard to get hold of!Script:First attemptRecepti oni st: Good after noon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I ' d like to speak to Mr. Miller, please.Receptionist: Mr. Miller? Hold on, please. I ' ll connect you.(conn ected)Leo Miller: Mr. Miller speaking. Who ' s calling please? Ms. Ma ndel: This is Ms. Ma ndel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the SalesDepartment. Henry Miller is in the Customer Relations Office. I ' mafraid you' ve dialed the wrong exte nsion.Ms. Man del: Oh, sorry to have in terrupted you. Can you give me HenryMiller ' s extension, please?Leo Miller: Sorry, I haven' t got a directory on hand now. Would you mind calling the switchboard again? I ' m sorry notto be of more help.Ms. Man del: Oh, Ok. It does n ' t matter. I ' ll call to the receptio nist.Thank you, any way.Sec ond attemptRecepti oni st: Good after noon. How can I help you?Ms. Man del: Goodafter noon. This is Ms. Man del aga in. I ' mafraid you gave methe wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I ' mvery sorry,I didn ' t notice that. I ' II put you through right now. Please waita minute. Ms. Man del: OK. I ' m holdi ng.(Pho ne rin gs. Nobody an swers the pho ne. Ms. Man del hangs up the phon e.)Third attemptRecepti oni st: Good after noon. How can I help you?Ms. Man del: It ' s meaga in ——Ms. Man del. I ' mstill hav ing trouble gett ing through to Henry Miller. No one is an sweri ng his lin e. I really n eed totalk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It ' s a rush order, andwe n eed it urge ntly. Can you help?Receptionist: Of course. I ' ll go and find him and ask him to ring you immediately. There may be a problem with his line. Ms. Man del: OK, tha nk you so much.Fourth attempt(Mr. Miller is in his office. The phone line is conn ected.)Ms. Ma ndel: Hello, Mr. Miller, this is Ms. Ma ndel. Tha nk you。