酒店英语口语句型及对话讲解：Housekeeping 客房服务

酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。

有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。

我有一个预订，预订人是史密斯。

Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。

让我查一下我们的记录。

是的，在这里。

您预订了一间豪华双人间，入住三晚，从今天开始。

可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。

Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。

我只需要您填写这份登记表，我会准备好您的房间钥匙。

Guest: Sure, no problem.客人：好的，没问题。

Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。

Housekeeping 客房服务(酒店常用英语) Key Sentences（重点句子）99．Housekeeping．May I come in？我是客房的，可以进来吗？100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？101．You can do it now if you like．如果您愿意，现在就可以打扫。

102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。

103．I'm sorry that your flask is empty．很抱歉您的水壶空了。

104．May I do the turn-down service for you now？现在可以为您收拾房间了吗？105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

106．Could you come back in three hours？你能不能过3小时再来整理？107．Certainly，madam．I'll let the overnight staff know．当然可以，女士。

我会转告夜班服务员。

108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？109．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。

110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。

111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？112．Is there anything I can do for you？您还有什么事要我做吗？113．I'm always at your service．乐意效劳。

★频道为友整理的《酒店英语⼝语经典对话：客房洗⾐服务》，供⼤家参考学习。

客房洗⾐服务经典对话M=Room Maid 客房服务员 G=Guest 顾客M：Housekeeping. May I collect your laundry?客房服务部。

我可以收您的送洗⾐物了吗？G：Yes, it is the laundry bag.可以，在洗⾐袋⾥。

M：Thank you ma’am. Is the laundry form in the bag?谢谢您，⼥⼠。

洗⾐单放在⾐袋⾥了吗？G：Yes, by the way, how long does it take for dry-cleaning?是的。

对了，⼲洗需要多长时间？M：It usually takes two days.⼲洗⼀般需要两天。

G：Oh, dear. We’re leaving tomorrow.天哪，我们明天就要⾛了。

M：If you are in a hurry, we have a two-hour quick service with an extra charge of 50%.如果您急着要，我们有两⼩时的快速服务，不过要外加 50％的费⽤。

G：Well, if that’s the case.唉，也只好这样啦。

常⽤句型百宝箱1. 洗⾐服务说明1) Can you send someone to Room 2587 to pick up my laundry?您能不能派⼈到 2587 房取我的送洗⾐物呢？2) I’d like to know how long your laundry service usually takes.我想知道你们洗⾐服务⼀般要多久时间。

3) For clothes received before 11:00 a.m., we’ll deliver them to your room by 9:00 p.m. the same day; and for those received before 3:00 p.m., you may get them back by noon the next day.您在早上11点之前送洗的⾐物，我们会在晚上9点以前送回您房⾥；下午3点以前送洗的⾐物，您会在第⼆天中午前收到。

酒店英语口语：客房服务日常用语英语客房服务日常用语 Edited and Illudtrared by the P&TDept .of the Golden Gulf HotelHousekeeping Useful Conversations Recognizing the Guests 迎客入住 Making up Rooms 整理房间 Laundry Service 洗衣服务Room Service 送餐服务 Maintenance 维修服务 Tuen—down Service 夜床服务 Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务 Bidding Farewell Guests 送走客人 Useful Expressions 日常用语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996.第二 Part Recognizing the Guests 欢迎入住情景：客人走出电梯后，楼层服务员趋前迎候。

要求：面带微笑，站姿文雅，目光亲切，热切温暖地面对客人。

1、早上（下午，晚上）好，先生（女士）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Welcome to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要Welcome to the ......floor , I’m thefloor attendant, 求，请随时吩咐。

just let me know if thereis anything I can do for you. 3、请让我带您到房间去。

Chapter 2 Housekeeping 客房服务Unit 2 Showing the Room 客房迎宾服务经典对话B=Bellman 开房员G=Guest 顾客B：Here is your room, Mr. Johnson. After you.这是您得房间，约翰逊先生。

您先请。

G：Thank you.谢谢。

B：Shall I draw the curtain for you?我为您拉开窗帘好吗？G：OK, thank you. By the way, do you know when room service is available?好，谢谢。

顺便问一下，你知道客房送餐服务得时间吗？B：It’s available twenty-four hours a day. And in the first draws of the dresser, you’ll find a brochure with full information about the facilities and services of our hotel.客房送餐服务是24 小时都提供的。

在梳妆台的第一个抽屉里有一本小册子，上面有关于我们酒店所有设施和服务的信息。

G：Oh,I see. Um…… Here’s something for you.（Giving tips）谢谢，这点东西给你(递小费)。

B：That’s very nice of you, thank you . Is there anything else I can do for you?非常感谢，您真是太好了。

还需要我为您做什么吗？G：No, thanks.不用了，谢谢。

B：I’m always at your service, Mr. Johnson. Have a nice day. Good-bye!我随时乐意为您服务，约翰逊先生。

祝您愉快，再见！常用句型百宝箱1. 介绍酒店的设施服务1) There is a French caféand a Korean barbeque restaurant on the 3rd Floor.三楼有一家法式咖啡厅和一家韩国烧烤餐厅。

酒店常用英语口语对话带翻译场景一：预订房间 Booking a Room客人：Excuse me, I’d like to book a room for this weekend. 接待员： Sure. How many nights will you be staying? 客人：Two nights, from Friday to Sunday. 接待员： Great. We have different room types available. Would you prefer a single or double room? 客人：I’d like a double room, please. 接待员：Perfect. Could I have your name and contact information, please? 客人： My name is John Smith. My phone number is 123-456-7890. 接待员： Thank you, Mr. Smith. Your room is booked for this weekend.客人：打扰一下，我想订一个房间这个周末。

接待员：当然。

您打算住几晚呢？客人：两晚，从星期五到星期日。

接待员：好的。

我们有不同类型的房间可供选择。

您想要单人房还是双人房？客人：请给我一个双人房。

接待员：好的。

请问您的姓名和联系方式？客人：我叫约翰·史密斯。

我的电话号码是123-456-7890。

接待员：谢谢您，史密斯先生。

您的房间已经预订。

场景二：办理入住 Checking In接待员： Welcome to our hotel! Do you have a reservation with us? 客人： Yes, I do. My name is Mary Johnson. 接待员：Great, Ms. Johnson. May I see your ID and credit card, please? 客人： Of course. Here you go. 接待员： Thank you. Your room key is ready. You are staying in room 302 on the third floor. 客人： Thank you. What time is breakfast served in themorning? 接待员： Breakfast is served from 7 am to 10 am in the restaurant on the ground floor.接待员：欢迎光临我们的酒店！您预订了房间吗？客人：是的，我预订了。

酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。

请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。

Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。

好的，李先生，我看到了您的预订。

请出示您的身份证和信用卡。

Guest: Sure, here they are.客人: 当然，给您。

Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。

您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。

Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。

这是您的房卡。

您的房间在三楼的305号。

Guest: Thank you. What time is breakfast served?客人: 谢谢。

早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。

以下是整理的《酒店英语⼝语：客房服务⽇常⽤语英语》，希望⼤家喜欢！客房服务⽇常⽤语 Edited and Illudtrared by the P&T Dept .of the Golden Gulf Hotel Housekeeping Useful Conversations Recognizing the Guests 迎客⼊住 Making up Rooms 整理房间 Laundry Service 洗⾐服务 Room Service 送餐服务 Maintenance 维修服务 Tuen—down Service 夜床服务Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务 Bidding Farewell Guests 送⾛客⼈ Useful Expressions ⽇常⽤语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996. 第⼆ Part Recognizing the Guests 欢迎⼊住情景：客⼈⾛出电梯后，楼层服务员趋前迎候。

要求：⾯带微笑，站姿⽂雅，⽬光亲切，热切温暖地⾯对客⼈。

1、早上（下午，晚上）好，先⽣（⼥⼠）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Welcome to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要 Welcome to the ......floor , I’m the floor attendant, 求，请随时吩咐。

just let me know if there is anything I can do for you.3、请让我带您到房间去。

酒店客房常用英语口语在酒店工作中，比较常用到英语的是餐厅，前台，客房，礼宾，总机及销售。

下面为大家分享一些客房的英语口语的常用语句。

1、Housekeeping .May I e in?客房效劳员。

我能进来吗?2、Here are the light switch，the temperature adjuster,the closet and the minibar.这是电灯开关、温度调节器、衣柜和小冰箱。

3、There are 2 scokets in thebathroom, one is for 110V and the other is for 220V.浴室内有两个插座，分别是用于110伏和220伏电压。

4、The hot water supply is round theclock in our hotel.我们宾馆有24小时的热水供应。

5、The menu is on the door knob.Mark down the items and time for your breakfast and hang it outside the door.这是挂门餐牌。

请标明用早餐的品名和时间，并把它挂在门外。

6、Here’s the hotel’s servicebooklet and the telephone directory. You can make DDD calls and IDDcalls from your room.这是我们宾馆的效劳指南和号码本。

您可以从房间内打国内直拨和国际直拨。

7、Excuse me .May I clean your roomnow?对不起，打搅了。

我现在能不能为您清扫房间?8、We usually make up the check-outrooms first, but we can do your room earlier on your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。

酒店英语客房服务Housekeeping Housekeeping 客房服务客房部（Housekeeping）的主要工作是管理酒店所有的客房，为客人提供温馨舒适、清洁安全的客房住宿环境。

客房部承担着客人住店期间大量的服务工作，是酒店的核心服务部门。

一、Greetings 问候(1)、Hello / Hi ! / How do you do! 你好！(2)、Good morning, Sir / Madam！早上好,先生/女士！Good afternoon 下午好Good night 晚安Good evening 晚上好(3)、How are you? 你好吗？How is it going? 最近怎么样/近况如何？(4)、Nice to meet you ! 很高兴见到你。

(5)、Welcome to our hotel ! 欢迎光临我们宾馆！Thank you for your coming. 谢谢您的光临！(6)、节日问候：Merry Christmas！圣诞节快乐！Happy New Year！新年快乐！Happy Spring Festival! 春节快乐！Happy Birthday to you! 祝你生日快乐！(7)、Good Bye! / Bye-bye! 再见！Take care. / Keep well. 保重！(8)、—Thank you (very much)! (非常)感谢！—You are welcome. / That is all right.不客气/ 不用谢！(9)、Can / May I help you? 我可以帮助你吗?(10)、Have a good / safe trip. 旅途愉快/ 一路平安。

句型精选招呼和带领客人Welcome to Zhuogengyuan Hotel! 欢迎您来到拙耕园宾馆！What is your room number? 请问您的房间号码是多少？Can / May I see your room card? 我能看看您的房卡吗？Follow me, please. 请跟我来！Please watch your step. 请您小心走好！Please take the lift. 请您乘坐电梯。

口子译你好这里是客房部Housekeeping （旅馆，酒店）的客房部，客房中心入住酒店后，我们少不了要和酒店的客房部(Housekeeping) ，还有整理客房的工作人员(Housekeeper)有接触。

比如发现房间缺少某种洗漱用品，或是感觉房间卫生没有整理干净等，你都可以直接打电话给客房部：叮铃铃~叮铃铃~A:Housekeeping. May I help you?这里是客房部。

有什么可以为您效劳的？B:Hello，this is Room 2911. Could you bring me two more bath towels, please?你好，我是2911号房的客人。

请问你可以再多给我两条浴巾吗？A:Sure. We’ll bring them right up.当然，我们立刻给您拿上去。

B:Thank you.谢谢。

this is：给不认识的人打电话时，最好先礼貌地自我介绍Hello, this is …….（你好，我是……）Bring … up：“把…拿上去，带上去”的意思，right是“马上，立刻”的意思。

现在我们再看看客房服务人员来打扫房间该怎么应对呢？A:Housekeeping. May I come in?客房服务，可以进来吗？B:Come in, please.请进。

A:May I do the turn down service for you now?现在可以为您收拾房间了吗？B:Yes，of course. By the way，would you tidy up the bathroom? It's a little bit messy.是的，当然可以。

顺便问下，您能帮我打扫一下卫生间吗？那儿有点乱。

A:I'm always at your service.乐意为您效劳。

B:Thanks a lot.非常感谢！turn down service：夜床服务（酒店行业的专有名词），也叫开夜床。

酒店英语口语句型及对话讲解：Housekeeping 客房服务Key Sentences（重点句子）99．Housekeeping．May I come in？我是客房的，能够进来吗？100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？101．You can do it now if you like．如果您愿意，现在就能够打扫。

102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。

103．I'm sorry that your flask is empty．很抱歉您的水壶空了。

104．May I do the turn-down service for you now？现在能够为您收拾房间了吗？105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

106．Could you come back in three hours？你能不能过3小时再来整理？107．Certainly，madam．I'll let the overnight staff know．当然能够，女士。

我会转告夜班服务员。

108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？109．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。

110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。

111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？112．Is there anything I can do for you？您还有什么事要我做吗？113．I'm always at your service．乐意效劳。

酒店英语口语：清扫客房【篇一】Housekeeping，may I come in？客房服务，我能够进来吗？I’m sorry to disturb you，sir.对不起，打扰您了，先生。

May we clean your room now，sir？先生，我们能够现在打扫您的房间吗？Well，I’m a bit tied up at the moment .哦，我现在正忙着呢。

What time would you like us to come back？您希望我什么时候再来？Shall I come back later，sir？先生，我过会再来好吗？We will come and clean your room immediately.我们马上就来打扫您的房间Your room will be ready in half an hour.您的房间过半小时就会打扫干净。

I’m afraid no cleaning can be done between noon and pm May we come between pm and pm？恐怕，中午点到下午点期间我们不能打扫房间，我们在下午点至点之间打扫您的房间行吗？【篇二】It’s already noon，and our room hasn’t been made up yet.已经快到中午了，我的房间还没打扫。

Just let us know what you need，and if we can，we will oblige.如果您需要什么，就告诉我们，只要是做得到的，我们都会尽力为您效劳。

Turn-down service，may I com in？good evening，sir .开夜床服务，我能够进来吗？晚上好，先生。

Please put out a “Do Not Disturb ”sign on the door if you need to rest in the room，and the roommaids won’t knock on the door again.如果您需要在房间内休息，请在门上挂上“请勿打扰”牌，服务员就不会再敲门了。

★频道为友整理的《酒店英语⼝语对话：客房清理服务》，供⼤家参考学习。

客房清理服务经典对话R=Room maid 客房服务员 G=Guest 顾客R：(knocking the door)Housekeeping. May I come in?(敲门)我是客房服务员，可以进来吗？G：Come on in , please.请进。

R：Good evening, ma’am. May I do your room now?晚上好，⼥⼠。

我现在可以清理您的房间吗？G：Sure. Could you tidy up the bathroom first? I’ve just taken a bath, and it’s quite a mess.当然可以。

你能不能先整理⼀下浴室？我刚刚沐浴过，⾥⾯很乱。

R：Certainly, ma’am.好的，⼥⼠。

(Finish cleaning the room 清理完房间)R：Is there anything else I can do for you, ma’am？还有什么能为您效劳的吗，⼥⼠？G：Oh yes, where can I borrow a hair-dryer?对了，我在哪⼉能借到吹风机？R：I”ll send one up right away.我这就送⼀个上来。

G：Thank you, you’ve been very helpful.谢谢你，你对我很有帮助。

R：You’re welcome. Good night, ma’am. Have a nice dream.不客⽓，晚安，⼥⼠。

祝您做个好梦。

常⽤句型百宝箱1. 进房前1) Turn-down service. May I come in?收拾房间了。

我可以进来吗？2) I’m sorry to disturb you ,but may I clean the room now?很抱歉打扰您，我现在可以清理房间吗？3) Well, I’m a bit tied up now.哦，我现在有点事情。

Dialogue AA：Housekeeping．May I come in？B：Yes，please．A：When would you like me to do your room，sir？B：You can do it now if you like．I was just about to go down for my breakfast when you came．But before you start，would you do this for me？A：Yes，what is it？B：I would like you to go and get me a flask of hot water．I need some hot water to wash down medicine after break－fast．A：I'm sorry that your flask is empty．I'll go and get you an- other flask that's full at once．B：Thank you．Dialogue B（The Turn-down Service）A：Good evening，madam and sir．May I do the turn down service for you now？B：Oh，thank you．But you see，we are having some friends over．We're going to have a small party here in the room．Could you come back in three hours？A：Certainly，madam．I'll let the overnight staff know．They will come then．B：That's fine．Well，our friends seem to be a little late．Would you tidy up a bit in the bathroom？I've just taken a bath and it is quite a mess now．Besides，please bring us a bottle of just boiled water．We'd treat our guests to typical Chinese tea．A：Yes，madam．I'll bring in some fresh towels together with the drinking water．B：OK．A：（Having done all on request）It's growing dark．Would you like me to draw the curtains for you，sir and madam？C：Why not？That would be so cozy．A：May I turn on the lights for you？C：Yes，please．I'd like to do some reading while waiting．A：Yes，sir．Is there anything I can do for you？C：No more．You're a smart girl indeed．Thank you very much．A：I'm always at your service．Goodbye，sir and madam，and do have a very pleasant evening．Dialogue CA：Housekeeping．Can I help you？B：Yes，there seems to be something wrong with the toilet．A：We'll send someone to repair it immediately．What's your room number，please？B：1287．A：May I come in？B：Come in．A：What's the trouble？B：The toilet doesn't flush．A：Let me see．Oh，it's clogged…It's all right now．You may try it．B：Yes，it's working now．Thank you．A：You're welcome．Anything else？B：The water tap drips all night long．I can hardly sleep．A：I'm very sorry，sir．Some part needs to be replaced．I will be back soon．Dialogue DA guest（B）wants to change a room．He goes to the assistant manager（A）A：Good morning，sir．What can I do for you？B：I'm Bell．I'm in Room 908．Can you change the room for me？It's too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her．A：I'm awfully sorry，sir．I do apologize．Room 908 is at the end of the corridor．It's possible that the noise is heard early in the morning when all is quiet．B：Anyhow，I'd like to change our room．A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrowDialogue E（Explaining How to Get the Service）（A：Room Attendant B：Guest）A：Excuse me．Have you any laundry？The laundry man is here to collect it．B：No，not now，thank you．A：If you have any，please just leave it in the laundry bag be-hind the bathroom door．The laundry man comes over to collect it every morning．B：Thank you．A：Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．B：I see．What if there is any laundry damage？IDialogue FGuest: Excuse me,but could you do something about the air conditioning in my room?Floor Clerk: Yes, sir. What's wrong with it?Guest: There's no cold air coming out from the sir conditioner and the controlknob dosen't work. Floor Clerk: I see. I'll report it to the maintainence. We apologyze for the inconvenience. Anything el se, sir?Guest: Yes. Do you have large slipers than the ones I have in my room? They are too small for me.Floor Clerk: I'm not really sure, sir. But I'll try and see if I can get you a pair of lager ones. Guest: One more thing, I also nead a couple more of hangers.Floor Clerk: I'll fetch you some more rightaway. Is four enough?Guest: Yes, that's more than enough. Thak you.Housekeeping. May I come in? 我是客房服务部的，可以进来吗？When would you like me to do your room, sir? 先生，您希望我什么时间来给您打扫房间呢？You can do it now if you like. 如果你愿意，现在就可以。

Lesson 1 Courtesy 第一课礼貌用语Month月份✓January 一月✓February 二月✓March 三月✓April 四月✓May 五月✓June 六月✓July 七月✓August 八月✓September 九月✓October 十月✓November 十一月✓December 十二月Week 星期✓Monday 星期一✓Tuesday 星期二✓Wednesday 星期三✓Thursday 星期四✓Friday 星期五✓Saturday 星期六✓Sunday 星期日Season/Weather 季节天气✓Spring 春天✓Summer 夏天✓Autumn 秋天✓Winter 冬天✓Rainy 多雨的✓Cloudy 多云✓Snowy 多雪✓Sunny 晴✓Hot 热✓Warm 暖和✓Cool 凉爽✓Cold 寒冷Room status房态✓VD=>VAC/DI✓VC=>VAC/CL✓OD=>OCC/DI✓OC=>OCC/CL✓DI=>Dirty✓CL=>Clean✓ED=>En-departure✓OOO=>Out o f order✓OOS=>Out o f service✓VAC=>Vacant✓OCC=>Occupancy 1.礼貌地与客人打招呼及称呼客人,表示你对他们的热情欢迎。

Good morning/afternoon/evening, Madam/Sir.早上/下午/晚上好，先生/小姐How are you today? / How do you do!问候客人。

I am very well, thank you very much.很好，谢谢你！2.主动的向客人提供帮助，我可以帮您吗？May I help you? / What can I do for you?尽量为客人多做点，还有什么需要帮忙吗？Is there anything else I can do for you?-谢谢Thank you-别客气You are welcome-对不起I’m sorry-没关系That’s all right-请Please3.打扰客人前，要提示客人打扰（这个情形包括诸如：打断客人谈话，为客人做房，进入房间之前，请客人让路，在你中途退场时等）Excuse me ……4.向客人呈递某物时：这是您的……Here are/is your ……/ Here you are ……5.需要客人等待时，要先交待。