客户投诉改善报告(中英文模板)

XXXXX有限公司/ Tigers Co., Ltd.客户投诉处理程序Customer complaint process001 14/06/2012发出供审核和批准Issued for Review & Approval版本/Rev 日期(日/月/年)/Date(DD/MM/YY)文件状态/Status编写（签名）/Prepared by(signature)审核（签名）/Reviewed by(signature)批准（签名）/Approved by(signature)文件修订记录/Document Revisions版本（Edition）编制Prepared by审核Checked by批准Approved by日期 Date1.0目的Purpose:建立一个客户投诉处理的系统以确保所有客户投诉得到及时有效的处理，并采取有效的纠正与预防措施，及时消除产品质量、包装、服务等造成的负面影响，防止类似情况再次发生，提高公司的管理水平和信誉，维护客户利益、提高顾客满意度。

The purpose of this procedure is to establish a system to handle customer complaints toensure that all customer complaints are handled properly and effectively. By effectivecorrective actions and prevention methods, TIGERS is able to eliminate negative impacts caused by product quality, package, service etc, and avoid similar situation happening again.Thus it ensures customer benefits and improves customer satisfaction.2.0 适用范围Applicable Scope:本程序适用于Tigers所有客户投诉的处理。

Batch Qty 批量数Remark 备注Action Start Date实施日期Action Start Date实施日期Action Start Date实施日期8D Report 问题改善报告Verification Result 验证结果:Attachment 附件:Involved site(customer,own plant and supplier)涉及的工厂(客户，自己和供应商)Attachment forsupplement 补充附件:Defect Description 不良描述:(5W2H 方法，who,when,what,where,why,how,how many)Influence to customer( list potential influence such as line stop,production disturbed,call back and compensation)对客户的影响（列出可能的影响，如停线，生产干扰，召回及赔偿等）Other Actions 其它措施：Resp.责任人Other similar parts/portal 存在风险的其他产品／平台Resp.责任人D3.Implement & Verify Interim Containment Action(s)围堵措施Actions to protect customer and hold suspact parts采取措施保护客户并遏止任何可疑物品(挑选结果:时间，日期，挑选总数，拒收数量）Resp.责任人D2. Define the Problem 定义问题Part Number 零件号Part Name 零件名称Defect Qty 不良数Defect Rate 不良率Team members 小组成员Dept/Role 部门/职位Team members 小组成员Dept/Role 部门/职位Complaint from 投诉方：Issue to 被投诉方:D1. Identify Team Member/Roles & Responsibilities 小组成员/职能Champion 组织者 :Leader 组长 :CAR TypeComplain Number投诉编号：Complain Date 投诉日期：Complain Title 投诉主题:Problem OccuringDate问题发生时间:在制品Parts in Process Supplier IssueCustomer Complaint客户处产品Parts in Customer 库存品Parts in Store供应商处产品Parts in Supplier 在途品Parts under Shipping。

NC No.:Part No.料号:10051558159206/159671Part Name 料件名称:Brake axle19000Source 问题来源：IQC 10796Location 发生地点:公司仓库Process/cell 工序/工站：IQCOn goingTeam 团队成员:（Team Leader ）D2Problem/DefectDescribe the problem 问题描述:What is impact对产品和或客户的影响:Risk level 风险度:MediumDate planned 计划日期Date achieved 实际完成日期23/Aug/2223/Aug/2223/Aug/2223/Aug/22Raw materials 材料Qty 数量:Disposal 处理措施Result 结果FG 成品Disposal 处理措施Result 结果WIP 半成品13500检查半成品是否有粉末无粉末WIP 半成品Warehouse 在库23000检查在库成品是否有粉末无粉末Warehouse 在库Supplier 供应商处10796请求公司品检部检查仓库内其他批次货品是否有粉末暂无粉末Customer 客户端请求公司品检部检查仓库内其他批次货品其余批次暂无粉末。

On the way BGB 在途On the ship 在途Date planned 计划日期Date achieved 实际完成日期23/Aug/2224/Aug/2223/Aug/2224/Aug/2224/Aug/2224/Aug/22Date planned 计划日期Date achieved 实际完成日期23/Aug/2223/Aug/22Product or Location 类似的产品或发生地点、工序SOP 标准操作书Control plan 控制计划Quality criterion 质量标准P-FMEA 过程FEMA Drawing 工程图纸Gauge 量规仪器Others 其它Remarks 备注Standardization Required documents update 标准化要求更新的相关文件D8 Closure 关闭Current status 当前状态:2022/8/242022/8/24Actions 采取措施Responsibility 负责Date achieved 完成日期D7 Preventing Recurrence and Standardization 防止再发并标准化Other similar product or location 是否有其它类似的问题If yes, fill in following contents如果有，请填写以下生产部门落实清洗工序的环节管控。

客户投诉英文回复范文回复函面对客户发来的投诉信，怎样用英文来回复比较合适呢?下面是店铺给大家整理了客户投诉英文回复写作范文，供大家参阅!客户投诉英文回复范文1Dear Rob,I just finished checking all detail on this case, sorry for the late reply.As usual, the labels always be approved by the China office before its mass production. Nobody noticed this mistake as sku# on the original file is not correct. Anyway, I will make new correct labels to you immediately and send them via DHL at our account. So, can you help rework at your side? Hope it can be workable for you!We really learn a lot from this experience, will be more careful in the future orders.Thanks and best regards.客户投诉英文回复范文2Dear RobI am very sorry for my delay reply about the complaint of incorrect labelWe extend our apologies for the inconvenience this matter has caused you。

I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again.We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time.I suppose 906pcs of inner label and 120 pcs of outer label is ok;I am looking forward to hearing from you.Best regards客户投诉英文回复范文3Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.I wish you an enjoyable holiday season.客户投诉英文回复范文4I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis.Please accept my sincere apologies. We will make everyeffort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.客户投诉英文回复范文5I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.。

处理客户投诉英文作文英文：Dealing with customer complaints is an essential partof any business. As a customer service representative, I have encountered various types of complaints from customers. Here are some of the ways I handle them:1. Listen carefully: When a customer is complaining, it is important to listen carefully to their concerns. This shows that you are taking their complaint seriously andthat you are willing to help them resolve the issue.2. Apologize: Even if the complaint is not your fault,it is important to apologize for the inconvenience caused. This shows empathy and helps to diffuse the situation.3. Offer a solution: After listening to the customer's complaint, offer a solution that can resolve the issue.This can be a refund, a replacement, or any other solutionthat meets the customer's needs.4. Follow-up: After the complaint has been resolved, it is important to follow-up with the customer to ensure that they are satisfied with the solution provided.中文：处理客户投诉是任何企业不可或缺的一部分。

顾客投诉英语模板作文标题，Customer Complaint Letter Template。

Dear [Company Name],。

I am writing to express my dissatisfaction with the service/product I recently received from your company. My experience has left me feeling frustrated and disappointed, and I hope that by bringing these issues to your attention, we can work together to find a satisfactory resolution.Firstly, I would like to address the issue of [describe the problem in detail]. This aspect of the service/product did not meet my expectations, and I believe that improvements need to be made in order to ensure customer satisfaction in the future.Additionally, I encountered problems with [mention any other issues you experienced]. These issues further compounded my dissatisfaction and left me questioning thequality of your company's offerings.Furthermore, I found the response from your customer service team to be inadequate. Despite my attempts to seek assistance, I felt that my concerns were not taken seriously, and I was left feeling unheard and undervalued as a customer.As a loyal customer of your company, I had hoped for a better experience, and I am disappointed that this has not been the case. I believe that it is important for companies to listen to their customers and take their feedback into consideration in order to continuously improve and provide the best possible service/product.In light of these issues, I would like to request [state your desired outcome]. Whether it be a refund, a replacement, or simply an apology, I believe that some form of compensation is warranted given the level of dissatisfaction I have experienced.I trust that you will take my concerns seriously andaddress them in a timely manner. I value the relationship I have with your company and hope that we can resolve these issues amicably.Thank you for taking the time to consider my feedback.I look forward to hearing from you soon and working together to find a solution.Sincerely,。

Customer Complaint Form: A Critical Tool forBusiness ImprovementIn today's competitive business landscape, customer satisfaction is paramount. A crucial aspect of maintaining customer satisfaction is effectively addressing their complaints and concerns. The customer complaint form, a document designed to capture and organize customer grievances, plays a pivotal role in this process. Thisessay explores the significance of the customer complaint form, its key components, and how businesses can utilize it to enhance their operations and customer relationships.Firstly, the customer complaint form serves as a direct communication channel between the customer and the business. It provides a structured platform for customers to voice their dissatisfaction, allowing them to articulate their problems in a clear and concise manner. This communicationis crucial as it enables businesses to understand their customers' needs and expectations better, thus informing future strategies and decisions.Moreover, the complaint form helps to identify patterns and trends in customer complaints. By analyzing the datacollected through these forms, businesses can pinpointareas of their operations that need improvement. This information is invaluable as it allows companies toprioritize their efforts and allocate resources towards addressing the most pressing issues.The complaint form also acts as a record-keeping tool, documenting each complaint and its corresponding resolution. This documentation is essential for businesses to tracktheir progress and ensure that complaints are addressed promptly and effectively. It also serves as a referencepoint for future complaints, guiding employees in resolving similar issues.Furthermore, the customer complaint form fosters a culture of continuous improvement within businesses. By encouraging customers to provide feedback, businessescreate an environment where suggestions and criticisms are welcome. This culture of openness and transparency not only improves customer satisfaction but also enhances theoverall quality of the business's products and services.In conclusion, the customer complaint form is a vital tool for business improvement. It serves as a communicationchannel, data collection tool, record-keeping device, and a catalyst for continuous improvement. By leveraging the information captured through these forms, businesses can enhance their operations, strengthen customer relationships, and ultimately achieve greater success.**客户投诉表：企业改进的关键工具**在当今竞争激烈的商业环境中，客户满意度至关重要。

Complaint Report Template - English IntroductionThis document serves as a template for writing a complaint report in English. It is designed to help individuals effectively communicate their concerns and grievances to the appropriate party in a clear and concise manner. A well-written complaint report can help resolve the issue at hand and prevent similar problems from occurring in the future.Components of a Complaint ReportA complaint report should include the following components:HeaderThe header of the complaint report should include:•The name of the person filing the complaint•The date the report is being filed•The name of the company or organization being complained about•The product, service, or situation that is the subject of the complaint SummaryThe summary should include:• A brief overview of the problem or issue•The impact of the problem or issue on the complainant• A statement of what the complainant hopes to achieve by filing the complaintDetailsThe details should include:• A description of the problem or issue in detail•Any relevant background information•Any attempts made to resolve the problem or issue•Any supporting documentation or evidenceConclusionThe conclusion should include:• A summary of the problem or issue• A statement of what the complainant believes should be done to resolve the problem or issue•Any suggestions for preventing similar problems from occurring in the futureSample Complaint ReportHeaderName: John Doe Date: September 1, 2021 Company: XYZ Corporation Subject: Defective productSummaryI recently purchased a XYZ-brand toaster from your store. Unfortunately, the toaster has proven to be defective, and I have been unable to use it as intended. This has impacted my ability to enjoy breakfast in the mornings, as I am no longer able to toast my bread as usual. I am filing this complaint in the hopes that your company will take appropriate action to rectify this situation.DetailsThe toaster that I purchased from your store has a defect in the heating element. As a result, it is unable to effectively toast bread, resulting in unevenly toasted and often burnt bread. I have attempted to troubleshoot the problem myself, but have been unable to find a solution. I have attached my receipt as proof of purchase.ConclusionI would like your company to issue a refund for the defective product, as it is unusable and does not meet my expectations. Additionally, I hope that your company will take steps to prevent similar issues from occurring in the future, such as implementing more rigorous quality control measures. Thank you for your attention to this matter.ConclusionBy following this template, individuals can effectively communicate their complaints and grievances to the appropriate parties in a clear and concise manner. This can help resolve issues more quickly and prevent similar problems from occurring in the future.。

Corrective Action Request (CAR)纠正措施报告单PAGE(页码): 1 of 1 Form(表格编号)# 0000 Rev(版本): 0.0 S e n d e r 发文单位 CAR Types(类型)Internal →Internal(内部) Internal →Vendor (厂商) Internal →customer (客户) No(编号) Resend (提交次数)：First (首次) Second (第二次) Third (第三次) To (致)DEPT/ORG(部门/组织) Reply Due Date(回复日期) From(从) DEPT/ORG(部门/组织) Issue Date (发出日期)Description of Non-Conformance （不符合项目描述）： ●Issue Approval by Manager (经理/主管批准)： Signature(签字)： Date(日期)： R e s p o n s i b l e D e p t 责任部门填写 Containment ()： Root Cause(问题根源)： 1.Owner(责任人)： Date(日期)： Correct (纠正:如何解决这一问题)： 1. Owner(责任人)： Date(日期)：Corrective Action(CA) taken (纠正措施：如何防止再发生)：1.Owner(责任人)： Date(日期)： V e r i f y b y 验证者填写 Note: Monitoring period shall be sufficient to ensure that CA is effectively implemented备注: 纠正措施执行应保证在整个改善期间可控且有效Action taken/Proposed is effective(措施有效性) Yes(是) No(否) CAR Result(结果)： Closed 关闭 Next Follow-up date(下次验证日期): Comments(注释)：Closed by(关闭者)： Signature(签字)： Date(日期)：。