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商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是店铺给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。
我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。
A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。
请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。
A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。
请您先等一会儿好吗?我去看看她是否在办公室。
B: No problem.B：没问题。
A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。
商务英语电话沟通用语及电话沟通场景演练商务英语电话沟通用语及电话沟通场景演练导语：对于从事外贸商务行业的白领们来说，商务英语电话沟通是日常工作中必不可少的一个环节。
如何才能提高自己商务英语电话沟通用语的使用熟练程度。
今天就为大家整理了一些商务英语电话沟通场景演练中的常用语和对话，供大家学习。
商务英语电话说您好在接电话的.时候，可以先向对方表示问候，比如Hello、Good morning.、Good afternoon等问候语。
然后自报家门，让致电的人了解自己在和谁打电话。
常用语有：1、Mediacom Entertainment, may I help you?通信娱乐，有什么可以为您效劳的吗?2、Hello, Margaret Jameson. MayI help you?您好，我是Margaret Jameson。
有什么可以为您效劳的吗?3、Good morning. This is CT Company. May I help you?早安。
这里是CT易公司。
我能效劳吗?商务英语电话说再见在结束和对方的的电话的时候，一定要对对方的来电表示是感谢，并期望对方再次来电。
在这要注意，一定要等对方挂电话之后才能挂电话，表示对对方的尊敬。
1、Thank you for calling. Im always glad to hear from you.谢谢你来电。
我很高兴随时接到你的电话。
2、It was kind of you to call me. Call me again any time.感谢你打给我。
请随时再打电话给我。
3、Lets keep in touch, good-bye.让我们保持联络，再见。
4、A: Thanks for your help.B: Its my pleasure. Please dont hesitate to call again if I can be of any aistance. Thank you. Good bye.A:非常感谢您的帮助。
商务英语电话留言对话以下是小编为大家提供的商务英语电话留言对话，一起来看看吧。
A: Adrienne Lambert speaking.A：我是Adrienne Lambert。
B: Hello, Adrienne. This is George here. I've been thinking. There are three things we need to think about. Firstly, the salary structure ...B：你好，Adrienne。
我是George。
我想有三件事我们需要考虑下。
第一件是薪酬结构…A: Salary structure ...A：薪酬结构…B: Yes, we certainly need that on the agenda...B：是的，我们的确需要提上日程了…A: Oh I see, this is the agenda for…A：我知道了，这是它的日程…B: Yes, yes. Um, we should include pensions ...oh yes, but perhaps before that there's other benefits.B：是的。
我们应当包括养老金…是的，但是也许在考虑其他福利之前。
A: So are we talking about next month's HR meeting?A：那么我们在下个月的人力资源会议上讨论下吧。
B: Yes, I'd like you to circulate it before the meeting.B：好的，我想你在会前传达下信息。
A: I see. Could we go over it again?A：我明白了。
我们再仔细检查一遍好吗?Call 2 (Answerphone message)Call 2 电话答录机上的留言A: Meribel Communications. The office is not manned at the moment. If you'd like to leave your name, telephone number andany message, we'll get back to you as soon as possible. Speak clearly after the beep.A：这里是Meribel Communications公司。
商务电话礼仪英语对话商务电话礼仪英语对话商务电话礼仪英语对话【1】A: Hello, are you Mr. Black? B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK.(10 minutes to the Galaxy Hotel)A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow mor ning, then I ‘ll take you to visit our company. B: OK.A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Black. B: Good morning, Amy.A: Mr. Black, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales SoutheastAsia souvenirs; We have 282 staffs in total Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Verycomplete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company. A: Well, thank you.A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .(They both went to the Convention and Exhibition Center) A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there And many Southeast Asian countries and various industry companies will exhibit at Nanni ng ,It’s a tremendous business opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities,It’s can drive the economic development of Guangxi Develop fast so we want to establish the long-term cooperative relationship with your company. A: I believe you are right . (They smile, the end of the tour.) (Two at the airport)B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States. B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again. B: Goodbye. A: Goodbye.商务电话礼仪英语对话【2】(A：Jan Wise B：Receiver)A：Hello.Can I speak to Mr.Clark?B：May I have your name，Please?A：This is Jan Wise speaking.B：Hold on，please…I'm sorry，but he's on another line now.Would you care to hold?A：Well，I need to leave in a ninute.Could you take a message，Please?B：Gertainly.A：It's a little complicated… I'm Mr.Clark's former classmate.B：OK.A：I was supposed to meet Mr.Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…B：Ernie…Miss White——OK…A：But Miss White's flight arrived late，and I need to pick her upat the airport now…B：Airport——OK…A：So please tell him that the time is changed to 1∶00…B：One o'clock…A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie's. Bythe way，please tell him not to book the table，I have done it al-ready.B：Beijing restaurant… Chinese food——OK，Miss Wise，I'll givehim the message.Anything else?A：That's all.Thank you for trouble taken.Good-bye.B：Good-bye关于打电话英语表达方式2(A：Jim Brown B：Receiver)A：Hello.This is Jim Brown of the Export Department.MayIspeak to Mr.Wang?B：I'm sorry，but he is out of the office right now.A：When will he be back?B：He should be back at any moment.A：I wonder if you could give Mr.Wang a message for me?B：Yes，certainly.Just a minute.I'll get a pen.(Pause)OKay，please carry on.A：There will be a very urgent meeting at three o'clock and Iwould like Mr.Wang to attend it.B：OKay，an urgent meeting…three o'clock…May I ask whatit's regarding?A：Yes.It's regarding the foreign exchange market and our salesstrategy this year.B：Shall I tell Mr.Wang to prepare any material?商务电话礼仪英语对话【3】S: Good morning, Welcome to Cafe Plus, Sir/Madam. What would you like to have?早上好，欢迎光临尚苑西餐厅。
商务英语对话：与老外打电话完整对话（一）A: Stone Corp. Hi, Mary SPeaking. 隐四通公司,您好，我是Mary。
B: Hello, I ' d like to SPeak to Mr. HUnter, please.你好，我想找HUnter 先生。
A: May I ask who is calli ng, please? 请问您是哪位？B: My name is Herbert Wood of IBM COmPUter Company. 我是IBM 电脑公司的HerbertWood.A: Tha nk you, Mr. Wood. One mome nt, PIeaSe …(in to PBX) Mr. HUn ter, Mr. Wood of IBM COmPUterCompany is On the line. 谢谢，Wood 先生，请稍等。
(打内线电话) HUnter 先生，IBM电脑公司的Wood先生找您。
C: Can you find out What he Wa nts? 你可以问他有什么事吗？A: Yes, Mr. HUnter. (to caller) I ' m sorry to have kept you Waiting, Mr. Wood. Mr. HUnter is rather busy rightnow and would like to know What you WiSh to SPeak to him about.好的，HUnter先生。
(对来电者说)对不起Wood先生，让您久等了。
HUnter先生现在非常忙，他想知道你有什么事对他说。
B: Yes, I Want to buy some COmPUter SOftWare and talk about develop ing some other software. I don ' t knowWhether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。
常用句:1、Teleconference電話會議，一開始多半是先點名，點名英文叫做「do/take a roll call」，或是「call a roll」,也可以用「take attendance」。
例:We’re going to begin our meeting with a roll call。
(我們先點名再開始會議。
）It would be good to know who is here in terms of a quick roll call. （先點名看看誰到了.)What I'd like to do right now is take attendance to find out who is present and to let the other participants know who is on the line. （我現在先點名,讓各位知道誰在現場.）2、多半電話會議是跨國、跨洲的，點名時大部份按區域來，英文的說法是：It’s easier to go by the region.3、大家都報了名字，結果有人請假，有人遲到。
會議請假正式的說法是「an apology for absence」，也可以簡略用「an apology」。
例：An apology for absence was received from Hughes。
(Hughes說很抱歉他無法出席。
）We have an apology from John, a delay from Adam. （John抱歉他不能出席，Adam會遲到。
）4、有沒有不小心漏掉某人呢？這時候會議召集人(Moderator)會問：Is there anybody listening in that I haven't mentioned?（有沒有人到場但我沒點到名的呢？）；或是Have I missed anybody？（我漏掉誰了嗎?）5、沒被點到名的，這時可應答：Sara is on.（Sara也在。
商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。
我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。
A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。
请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。
A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。
请您先等一会儿好吗?我去看看她是否在办公室。
B: No problem.B：没问题。
A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。
BEC 商务口语：Telephone 用语总结 One thing you can do to improve your telephone skills is to learn some of the multi-word verbs that are commonly used in telephone conversations.Most of them are featured in this module.(1) Hold onmeans 'wait' – andhang onmeans 'wait' too.Be careful not to confuse hang on with hang up!Hang upmeans'finish the call by breaking the connection' – in other words:'put the phone down.'记住：hold on = hang on=waithang up=put the phone down=finish the connection(2)Another phrasal verb with the same meaning as hang up isring off. The opposite of hang up / ring off is ring up – if you ring somebody up, you make a phone call. And if youpick up the phone, (or pick the phone up) you answer a call when the phone rings.记住：hang up=ring off=finish the connectionring up = make a phone callpick up the phone=answer the phone"Hang on a second..."(3) If you are talking to a receptionist,secretary or switchboard operator, they may ask you to hang on while they put you through –put through 转接电话 means to connect your call to another telephone. With this verb, the object (you, me, him, her etc.) goesin the middle of the verb: put you through.But if you can'tget through to(contact on the phone) the person you want to talk to, you might be able toleave a messageasking themto call you back.Call backmeans to return a phone call – and if you use an object (you, me, him, her etc.), it goes in the middle of the verb: call you back.Level of formality 打电话的正式程度Another thing to think about when talking on the telephone is formality. It's important to use the right level of formality – if you are too formal, people might find it difficult to feel comfortable when they talk to you. On the other hand, if you are too informal, people might think you are rude!(1) 一些正式用语 Generally speaking, if you are talking to someone in a business context,you should use could, can, may or wouldwhen you make a request:'Could I speak to Jason Roberts, please?' 'Can I take a message?' 'Would next Wednesday be okay?'.You should also useplease and thank you or thanks very muchwhenever you ask for, or receive, help or information.(2) 一些非正式用语 It's important to show politeness by using words like would, could, please, thank you etc. But it's also okay to use some of the features of informal/spoken English - short forms, phrasal verbs and words like okay and bye - in other words - everydayEnglish!So phrases likeI'm off to a conference...,no problem,bye!andhang on a momentandI'll put you throughare perfectly acceptable,as long as the overall tone of the conversation is polite.(3) 当你不明白的时候一定要请求重复 One last tip - it's better to ask for help or clarification when you're having a telephone conversation,than to pretend you understand something that you didn't. It's perfectly acceptable to use phrases like'Could you repeat that, please?' 'Couldyou speak a little more slowly, please?' and'would you mind spelling that for me please?' Using phrases like these will help make sure that you have a successful phone call, and may save you from lots of problems later on. You could always say thatthe line's very bad today if you can't hear very well.And it's also a good idea to practise words,phrases and vocabulary before you make the call!。
商务英语中的电话会议该怎么说，把实用句式记住了！打电话前先做好准备。
如果你是新手，不怎么熟悉电话工具，打电话前一定要充分学习电话软件的特点，各个功能键的用法，做个test call, 防止正式电话会议中出洋相。
拟好agenda列表，事前模拟。
如果你是职场新人，打conference call前一定要打好草稿，列出预期要讲的bulletin points，并学会设想对方可能问到的问题，提前在脑子里过一遍。
如果是audio conference call, 当你不发言的时候，记得按mute键，这样显得更专业，并且让你专注于听别人正在讲什么。
如果是video conference call，请保持职场仪态。
认真倾听，适当点头，显示你有认真参与其中。
使用商务语言，简洁明了。
电话会议最重要的目的是交流工作，所以要切忌使用深奥、复杂的词汇和句型。
电话会议起承转合、流程介绍1.Introduction开头寒暄首先就是介绍自己，以及一起参与电话会议的人员。
当然啦，如果还有其他对方不熟悉的人员也在电话会议中，也要介绍。
比如：Hi Marty. This is Larry from Microdot Technology. I'm calling in with Jimmy Wayne, Susan Francis, and Lou Denver. [Pause to allow them to greet]. We also have the Chief Financial Officer, James Fitzpatrick, calling in from LA.Marty你好，我是Microdot科技公司的Larry，现在和我一起的还有Jimmy Wayne, Susan Francis, and Lou Denver（暂停，留一些时间双方打个招呼）。
参加此次电话会议的，还有洛杉矶的首席财务官James Fitzpatrick.2.Get to the Point切入正题然后直接切入主题，大致介绍下此次电话会议的主要内容，以及你希望达成的效果。
比如这样：Okay. So we want to come up with a strategy for the Cutlas Software buy out. We need to iron out how we're going to handle transferring the money and drawing up the contracts. Our legal team needs to coordinate with our financial officers, and then I need to sign the paperwork. This is going to be a team effort for all of us on the call.好了。
现在我们一起来讨论下Cutlas软件公司并购策略。
我们先要弄清楚如何汇款，合同如何草拟。
我们的法务部门需要和财务人员合作，我还要签署一些法律文件。
这需要在座所有人的共同努力。
3.Plan Speaking Order Ahead of Time事前定好发言顺序计划好每个人的发言顺序。
提前发送电子邮件，告知一下大家顺序，这样开会的时候，就不会出什么差错了。
这样一方面能防止突然冷场（avoid dead air），不小心越过谁谁谁。
Let's get started with our Legal Counsel, Susan Francis. She's been working on the buy out contract for the past month. Susan, what can you tell us....先由我们的法务顾问Susan Francis先发言吧。
过去一个月来，她一直在跟进此次并购合同事宜。
Susan,你来讲讲吧。
[allow conversation]Susan发言Thanks, Susan. The next speaker on our agenda is from our financial services department, James Fitzpatrick. James, tell us what the banks want from us...谢谢Susan，按照议程，下面由首席财务官James Fitzpatrick 发言。
James, 跟我们说说银行需要我们这边做什么工作吧。
[allow conversation]James发言So that's all for legal and financial. I'm going to say a few words about where Microdot Technology is headed...以上就是法务和财务部的发言。
下面我就简单说说Microdot科技未来的发展方向……4.Steer Discussion Successfully引导话题走向的确，你已经制定好大体的发言顺序了。
但是，一旦对话展开，可能就不受你控制了。
那么，如何有礼貌地引导对话方向非常重要（shape the flow of the conversation in a polite way）。
一种办法就是认同前一个人的论点，然后将对话引入其他方向，这样比较自然。
比如：Susan, can you hold off on that for just a minute? Lou is going to bring that up.Susan，你能先停一分钟吗？Lou正好要说说那件事。
James, that's a valid point, but let's take it offline after the meeting.James，你说的这点的确存在，但我们还是电话会议之后具体聊吧。
These are all good ideas we're throwing out, but we need to focus on the main goal.这些都是非常棒的想法，但是我们需要聚焦在主要目标上。
Lou, we can save that for the presentation we're giving the shareholders next week.Lou，这个可以留到下周给股东所作的展示会上再说。
That's a fair point. But we don't need to worry about Cutlas. It's the shareholders' issue.这个观点很有意思。
但是我们不需要担心Cutlas，这是董事会需要操心的事儿。
5.Give a Summary of the Call总结电话会议内容电话会议临近结束的时候，要总结下此次会议达成的目标，特别要强调通过电话会议，大家离目标如何更进一步。
并且记得列出未来的目标。
并且给出下一次会议的明确时间（Give a tentative date for when you'll meet again）。
并谢谢大家抽出时间参加电话会议。
比如：Alright, nice call everyone. We decided to rewrite the contract, so Susan, please get started on that ASAP. And with the banks, we'regoing to take a step back and use our own capital to buy out the 8% share remaining with Cutlas Software. Susan, please get those financial records to the shareholders today. We'll meet again when the contract gets finalized. Thanks, guys. Talk to you soon.好了，今天通话非常愉快。
我们已经重新草拟合同了。
所以，Susan，麻烦你尽快着手做吧。
至于银行方面，我们要退一步，用我们的自有资金买下cutlas8%的股份。
Susan,还要麻烦你把我们的财务记录今天交给董事会。
合同一旦拟定，我们再碰一次面。
谢谢大家，过一段时间再联系。
电话会议常用经典句式1.寒暄语如何说?商务中的开场白不需要太多花边功夫，只需要简要介绍自己就好。
下面这些就是常用句式。
Are we all on? 大家都在吗？Can I ask that we all state our names, please? 我们大家先说下各自名字吧。
I’m here. It’s [your name] in [your city]. 我在线哦。
我是来自（某某城市）的（某某）。
Can everybody hear me? 大家都能听到我的声音吗？2.如何谈论自己观点？到了某个阶段的时候，别人可能也会要要求你表达自己观点。
那么要如何组织语言，让大家感兴趣听你说的话呢？秘诀就是：用轻松的方式介绍自己，不要一板一眼，学会自然放松，参会人会比较舒服。
Today I’m here to talk to you about…今天主要谈谈……I’m delighted to be here today to tell you about…今天很高兴告诉大家Today I would like to outline our plans for…今天我们就要框定计划Firstly I’ll talk about…/ I’ll start with some general information on…首先来说说……Hi everyone, I’m [your name]. I’m going to keep this brief, as I know you’re all busy people. I’m going to make this quick for you…大家好，我是XX，我知道大家都是大忙人，下面就长话短说，不用占用大家太长时间。
Then I will look at…/ then we’ll go over…然后，我们再看看……And finally we’ll look at…/ To conclude we’ll touch on…最后，来谈谈……I will be glad to answer any questions that you may have. 如果你们有什么问题，请尽快提问。
