旅游饭店英语等年级考试初级试题

饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。

（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。

（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。

北京市旅游饭店英语等级考试大纲北京市旅游局岗位职务培训指导委员会编前言为促进北京地区旅游饭店业服务质量及饭店从业人员整体素质的不断提高，特别是为尽快提高饭店从业人员的英语水平，北京市旅游局岗位职务培训指导委员会自1995年开始在北京地区举行“北京市旅游饭店英语等级考试”（以下简称“饭店英语等级考试”）。

饭店英语等级考试对于鼓励饭店员工学英语、说英语起到了很大的推动作用，受到了饭店企业及其员工的高度重视。

饭店英语等级证书已经成为饭店录用、考核员工的重要参考依据，成为一线员工上岗的必要条件。

新的《北京市旅游饭店英语等级考试大纲》采用简洁通俗的语言，对本考试的初、中、高三个级别的标准进行了重新定义，并进一步明确了各级别考试的考核范围和语言难度，力求使该考试符合目前北京地区饭店各岗位工作对英语的需要。

本考试特别注重对考生语言交际能力的考查，从而使其真正起到督促、鼓励饭店从业人员学习英语、使用英语的作用。

考试形式方面也有所变化，新的考试引入了先进的考试手段——计算机考试，希望通过人机对话的形式避免考试中的主观因素，以实现考试的实时化和客观化，从而可以为希望参加该考试的人员创造更便捷的考试途径。

新《大纲》的采用必将对北京饭店业员工的英语学习起到积极的推动作用。

一、考试的目的与意义北京市旅游饭店英语等级考试的目的是为了尽快提高北京市饭店从业人员的整体英语水平，改善北京地区星级饭店的整体服务质量，进而加快与国际饭店业服务惯例接轨。

北京市旅游饭店英语等级考试为考核、评估饭店从业人员的英语能力提供了统一的标准，对调动饭店从业人员学习英语的积极性以及对饭店人力资源的开发、合理配置、管理和培训具有重要指导意义。

二、考试的性质北京市旅游饭店英语等级考试属于行业性英语语言能力测试，重点考查饭店从业人员以及即将从事饭店服务职业的人员在饭店业务工作中运用英语的能力及相关英语语言知识。

本考试分为初、中、高三个等级，每个等级对听说读写四个方面的能力考查侧重点有所不同。

饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。

2010～2011学年度（ ）××期X 试题学校： 姓名： 班级： 考号：旅游专业课《饭店英语》试卷2一、词汇选择（每小题2分，共20分。

请选出下列专业词汇的正确翻译形式，并将序号填在题后的括号里）。

1.缝补（ ） A. mend B.repair C.sew D.refer 2.人力资源部门（ ） A. The housekeeping Dept. B.Human Resource Dept. C. Sales and Marketing Dept. D.Engineering Dept. 3.鸡尾酒（ ） A.cocktail B.coffee C.coca-cola D.soft drink 4.合资饭店（ ） A.state-owned B.joint-venture hotel C.tertiary industry D.foreign-funded hotel 5.酒吧调酒师（ ） A.barmaid B.barman C.bartender D.bar win master 6.酒水单（ ） A.Red wine B.white wine C.wine list D.spirit list 7.红茶（ ） A.red tea B.green tea C.Black tea D.light tea 8.客房送餐服务（ ） A.Room service B.room center C.meal service D.food service 9.旅游胜地饭店（ ） A.Resort B.Convention hotel C.Tourist hotel D.State guesthouse 10.前台部门（ ） A.the front desk B.the reception desk C.the Front Office D."the Front of the House"Dept 二、判断题（每小题1分，共10分，正确的在题后括号里填上"T ”，错误的填上“F ”） 1.A higher salary is always the most important reason for a person to change his job.( ) 2.The foreign exchange rate fluctuates every week.( ) 3.All the lien in the vacant(空的） guestroom must be replace everyday.( ) 4.There is a salary increase based on one's job performence and education background.( ) 5.Tea,wine and coffee have no directions with the traditional Chinese culture.( )6.A walk-in guest is a customer who comes on foot.( )7.An operator is usually a man working at the general switchboard.( )8.It make no different for guest to check out in the morning or in the afternoon.( ) 9.The Room Center is a part of the Housekeeping Department.( ) 10.Housekeeping Department is usually the largest department in a hotel.( ) 二、选词填空（每小题2分，共20分。

旅游饭店英语等年级考试初级试题精编W O R D版IBM system office room 【A0816H-A0912AAAHH-GX8Q8-GNTHHJ8】旅游饭店英语等级测试（初级）一、听力理解1.听英语翻译单词（每题1分，共计10分，每道小题后有2秒钟作答时间）（1）hotelA.车站B.餐厅C.旅游D.饭店（2）Single roomA.单人房B.双人房C.双人对床房D. 套房（3）front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) BaggageA.背包B.书包C.钱包D.行李（5）internetA.互联网B.网吧C.网线D.网页（6）babysitterA.洗衣工B.计时保姆C.客人D.管家（7）brandyA.伏特加B.威士忌C.金酒D.白兰地（8）AirlineA.航班B.天气C.排队D.航线（9）orderA.点菜B.命令C.帮助D.需要（10）provideA.规定B.提供C.给予D.准备2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）（1）Where is the washroomA.前台在哪里B.商店在哪里C.可以为我叫出租车吗D.洗手间在哪里(2) What kind of room do you prefer?A.您有预定吗B.您想要什么酒水C.您想要什么房型D.请告诉我您的房间号码（3）May I see your passport?A.您能在这签名吗B.我可以带您去您的房间吗C.有什么需要帮忙的吗D.可以看一下您的护照吗（4）I’ ll pick up you laundry right now?A.我们马上就派人去修。

B.我马上就去您的房间。

C.很抱歉给您带来不便。

D.我马上就去取您要洗的衣服。

（5）Are you ready to order?A.您准备好点餐了吗B.早餐几分钟后就会送到您的房间去。

C.您还要点什么D.您还有其他命令吗（6）We provide fax and internet service.A.我们提供寄信服务。

旅游饭店服务技能大赛服务英语题库1. What is the importance of customer service in the hospitality industry?2. How would you handle a situation where a guest is complaining about the quality of their room?3. What steps do you take to ensure guest satisfaction during their stay?4. How do you prioritize tasks when serving multiple guests at once?5. What is your approach to handling difficult or demanding guests?6. How do you handle a situation where a guest has a special request or preference?7. Describe a time when you had to go above and beyond to meet a guest's needs.8. How do you handle a situation where a guest is dissatisfied witha meal at the restaurant?9. How do you handle a situation where a guest has lost their belongings in the hotel?10. What strategies do you use to upsell hotel services or amenities to guests?11. How do you handle a situation where a guest is being disruptive or disturbing other guests?12. Describe a time when you had to resolve a conflict between two guests?13. How do you ensure that you are providing personalized service to each guest?14. How do you handle a situation where a guest is requesting a refund for their stay?15. What steps do you take to ensure the safety and security of guests at the hotel?16. How do you handle a situation where a guest has encountered a maintenance issue in their room?17. How would you handle a situation where a guest is asking for recommendations for local attractions or activities?18. Describe a time when you had to handle a difficult or stressful situation at the front desk?19. How do you handle a situation where a guest is requesting a late check-out?20. What steps do you take to build rapport and establish a connection with guests?当人们面临一项艰巨的任务或面临困境时，往往需要坚定的意志去克服困难和逆境。

旅游英语试题及答案一、选择题（每题2分，共20分）1. What is the best way to ask for directions in English?A) Can you tell me where is the restroom?B) Where is the restroom, please?C) I want to know the restroom.D) Restroom, where?2. When you need to book a hotel room, which phrase is correct?A) I would like to book a room for tonight.B) I want to make a reservation for a room.C) I wish to order a room.D) I need to get a room.3. If you want to express that you are looking for a restaurant, which sentence should you use?A) I am searching for a restaurant.B) I am looking for a restaurant.C) I am finding a restaurant.D) I am seeking a restaurant.4. What is the polite way to ask for a discount?A) Can I have a discount?B) May I have a discount, please?C) I want a discount.D) Discount, please.5. How do you ask for the bill in a restaurant?A) Can I get the bill?B) I need the bill, please.C) Give me the bill.D) The bill, please.6. If you want to know the opening hours of a museum, which question should you ask?A) When does the museum open?B) What time is the museum open?C) What are the museum's hours?D) When is the museum's time?7. To express that you have lost your luggage, which phraseis appropriate?A) I have lost my luggage.B) My luggage is missing.C) I lost my luggage.D) My luggage is lost.8. When you want to know the price of an item, which question is correct?A) How much is this?B) What's the price of this?C) How much does this cost?D) What is the cost of this?9. If you need to ask for a taxi, which phrase should you use?A) I need a taxi.B) Can you call a taxi for me?C) I am looking for a taxi.D) Taxi, please.10. To ask for a recommendation for a local tourist spot, what should you say?A) What is the best place to visit here?B) Can you suggest a place to visit?C) I want to visit a place.D) Where can I visit?二、填空题（每空1分，共10分）1. When you arrive at a hotel, you might say, "I have a_______ for tonight."2. If you want to cancel a reservation, you should say, "I would like to _______ my reservation."3. To ask for a non-smoking room, you can say, "Do you have a _______ room available?"4. When ordering food, you might say, "I'd like to _______ a table for two, please."5. If you need to use the restroom, you can ask, "Where is the _______?"三、翻译题（每题5分，共20分）1. 请问最近的地铁站在哪里？2. 我需要一张去纽约的机票。

市旅游饭店英语等级考试（一）初级1.总体要求应试者应熟悉日常生活中与其所从事工作有关的最基本的词汇、习惯表达法和常用句型。

初级主要考查应试者英语听和说的能力，主要考查对象为饭店一线员工，如前厅服务员、餐厅服务员、客房服务员、行李员、维修人员、收银员等。

要求应试者能用英语在本职工作的X围内，与客人进行基本的礼节性会话，处理简单的日常工作。

2.具体要求要求认知800个基本词汇和常用短语，掌握其基本用法。

（1）听：能听懂客人用较慢语速提出的问题和要求，并能做出恰当的反应和答复。

（2）说：能简单介绍本人基本情况和工作情况；能使用礼节性语言（如问候、致谢等）；能在本职工作X围内用英语为客人服务和处理简单的问题。

3.考试形式、项目、题量、分值和时间初级考试包括听力和口语两部分，各占50分，满分100分，60分及格。

考试形式：通过计算机进行考试，试卷随机生成。

（1）听力：考生通过耳机听问题，然后在计算机上选择正确答案。

（2）口试：考试通过耳机听问题，然后通过麦克风用英语回答。

听力理解－人机考试口语测试--人机对话附：初级考试题型样题一、听力理解1.听英语翻译单词（1）hotelA.车站B.餐厅C.旅游D.饭店答案：D2.听英语翻译句子（1）Where is the washroom?A.前台在哪里？B.商店在哪里？C.可以为我叫出租车吗？D.洗手间在哪里？答案：D3.听英语单句选择正确应答语（1）Coffee or tea?A. Coffee, please.B. Thank you very much.C. Yes, please.D. Not at all.答案：A二、口语测试1.听中文翻译单词（1）前台答案：front office2.听中文翻译句子（1）现在可以为您打扫房间吗？答案：May I clean your room now?3.回答简单问题（1）What’s the date today?（二）中级1. 总体要求本级应试者应具备一定的英语能力，较熟练地使用常用词汇、句型、时态以及习惯表达法，进行涉及一般日常生活、工作、社交方面的交流。