Supplier Quality Manual Acceptance From(供应商质量手册验收表)

质量管理体系中英文缩写与其解释Abbreviations and their explanations 缩写与其解释Engineering 工程/ Process 工序（制程）4M&1E Man, Machine, Method, Material, Environment 人，机器，方法，物料，环境- 可能导致或造成问题的根本原因AI Automatic Insertion 自动插机ASSY Assembly 制品装配ATE Automatic Test Equipment 自动测试设备BL Baseline 参照点BM Benchmark 参照点BOM Bill of Material 生产产品所用的物料清单C&ED/CAED Cause and Effect Diagram 原因和效果图CA Corrective Action 解决问题所采取的措施CAD Computer-aided Design 电脑辅助设计.用于制图和设计3维物体的软件CCB Change Control Board 对文件的要求进行评审，批准，和更改的小组CI Continuous Improvement 依照短期和长期改善的重要性来做持续改善COB Chip on Board 邦定-线焊芯片到PCB板的装配方法.CT Cycle Time 完成任务所须的时间DFM Design for Manufacturability 产品的设计对装配的适合性DFMEA Design Failure Mode and Effect Analysis 设计失效模式与后果分析--在设计阶段预测问题的发生的可能性并且对之采取措施DFSS Design for Six Sigma 六西格玛(6-Sigma)设计-- 设计阶段预测问题的发生的可能性并且对之采取措施并提高设计对装配的适合性DFT Design for Test 产品的设计对测试的适合性DOE Design of Experiment 实验设计-- 用于证明某种情况是真实的DPPM Defective Part Per Million 根据一百万件所生产的产品来计算不良品的标准DV Design Verification / Design Validation 设计确认ECN Engineering Change Notice 客户要求的工程更改或内部所发出的工程更改文件ECO Engineering Change Order 客户要求的工程更改ESD Electrostatic Discharge 静电发放-由两种不导电的物品一起摩擦而产生的静电可以破坏ICs和电子设备FI Final Inspection 在生产线上或操作中由生产操作员对产品作最后检查F/T Functional Test 测试产品的功能是否与所设计的一样FA First Article / Failure Analysis 首件产品或首件样板/ 产品不良分析FCT Functional Test 功能测试-检查产品的功能是否与所设计的一样FFF Fit Form Function 符合产品的装配，形状和外观及功能要求FFT Final Functional Test 包装之前，在生产线上最后的功能测试FMEA Failure Mode and Effect Analysis 失效模式与后果分析-- 预测问题的发生可能性并且对之采取措施FPY First Pass Yield 首次检查合格率FTY First Test Yield 首次测试合格率FW Firmware 韧体（软件硬化）-控制产品功能的软件HL Handload 在波峰焊接之前，将PTH元件用手贴装到PCB上，和手插机相同I/O Input / Output 输入/ 输出iBOM Indented Bill of Material 内部发出的BOM（依照客户的BOM）ICT In-circuit Test 线路测试-- 用电气和电子测试来检查PCBA短路，开路，少件，多件和错件等等不良IFF Information Feedback Form 情报联络书-反馈信息所使用的一种表格IR Infra-red 红外线KPIV Key Process Input Variable 主要制程输入可变因素-在加工过程中，所有输入的参数/元素，将影响制成品的质量的可变因素KPOV Key Process Output Variable 主要制程输出可变因素-在加工过程中，所有输出的结果，所呈现的产品品质特征。

一组质量管理体系术语(中英双语English Chinesereceipt (入厂接受,验收，进货handling 搬运packaging 包装storage 保存protection 保护comparison 比较identification 标识replacement of identification mark 标识标志更换maintenance of identification 标识的保持records of identification control 标识控制记录tender 标书normative document 标准文件supplemental 补充nonconforming product 不合格品control of nonconforming product 不合格品控制control procedure of nonconforming products 不合格品控制程序tendency of nonconformance 不合格倾向purchasing 采购verification of purchased product 采购的产品验证purchasing process 采购过程purchasing control procedure 采购控制程序purchasing information 采购信息reference standard 参照标准reference instructions 参照细则stockhouse 仓库measurement，analysis and improvement 测量,分析和改进measurement result 测量结果control procedure of monitoring and measuring devices 测量设备控制程序planning 策划preservation of product 产品保护control procedure for maintenance, replacement and records of product identification 产品标识的保持, 更换及记录控制程序procedure for product identification and traceability 产品标识和可追溯性程序conformity of product 产品的符合性monitoring and measurement of product 产品的监督和测量product plan 产品方案control procedure for product preservation 产品防护控制程序method of product release 产品放行方法conformity of product,product conformity 产品符合性product realization 产品实现planning of product realization 产品实现策划product characteristics 产品特性input to product requirements 产品要求的输入product status 产品状态final acceptance of product 产品最后验收procedure 程序program documents 程叙文件continual improvement 持续改进procedure for continual improvement of quality management system 持续改进质量体系程序adequacy 充分性storage location 存放地点agency personnel 代理人员submission of tenders 递交标书adjustment 调整,调节statutory and regulatory requirements 法律法规要求rework，vt 返工repair, vt 返修subcontractor 分承包方annex 附录improvement 改进improvement actions 改进措施on —the-job training 岗位技能培训responsibility of individual department and post 各部门，各岗位职责change identification 更改标记change order number 更改单编号process sheets 工艺单process specification 工艺规程procedure(process card 工艺规程(工艺卡process characteristics 工艺特性Job Description Format 工种描述单work environment 工作环境impartiality 公正性functional requirements 功能要求supplier 供方supplier evaluation procedure 供方评价程序supplier provided special processes 供方提供的特殊过程verification at supplier's premises 供方现场验证supply chain 供应链criteria for supplier selection, evaluation and re-evaluation 供应商选择、评估和再评估准则communication 沟通customer 顾客customer property 顾客财产control procedure for customer property 顾客财产控制程序customer feedback 顾客反馈Customer Service Contact Form 顾客服务联系表customer cummunications 顾客沟通customer satisfaction 顾客满意statistical analysis of customer satisfaction 顾客满意度统计分析customer complaint 顾客投诉identificaion of customer requirements 顾客要求的识别management review 管理评审records from management review 管理评审记录management review control procedure 管理评审控制程序management representative 管理者代表management responsibility 管理职责specified limits of acceptability 规定的可接受界限specified use 规定的用途process 过程complexity of processes 过程的复杂性monitoring and measurement of processes 过程的监视和测量operation of process 过程的运行status of processes 过程的状态process approach 过程方法process controls 过程控制process control documents 过程控制文件process performance 过程业绩appropriateness 合适性changes to contractor 合同的更改contract review control procedure 合同评审控制程序internet sales 互联网销售environmental conditions 环境条件monogram pragram requirements 会标纲要要求type of activities 活动类型infrastructure 基础建设infrastructure 基础设施fundamentals and vocabulary 基础与词汇control of records 记录控制technical specificaion 技术规范process trace sheet 加工跟踪单monitoring and measurement 监视和测量monitoring and measuring device 监视和测量装置control of monitoring and measuring devices 监视和测量装置控制check method 检查方法frequency of checks 检查频次calibration status 检定状态inspection and test control procedure 检验和试验控制程序identification procedure for inspection and test status 检验和试验状态标识程序inspection witness point 检验见证点inspection hold point 检验住手点buildings 建造物delivery 交付post —delivery activities 交付后的活动delivery activities 交付活动interface 接口acceptance of contract or orders 接受合同或者定单type of medium 介质类型experience 经验correction action 纠正措施Corrective action response time 纠正措施答复时间,纠正措施响应时间management procedure for corrective actions 纠正措施管理程序corrective action response times 纠正措施响应时间development activity 开辟活动traceability mark 可追溯性标志objectivity 客观性Customer Service Log 客户服务记录簿control feature 控制特性，控制细节control features 控制细则periodic assessment of stock 库存定期评估justification 理由routine 例程，惯例,常规质量职能分配表论证范围internal communication 内部沟通internal audit 内部审核internal audit procedure 内部审核程序internally controlled standard 内控标准internal audit 内审results of internal and external audits 内外部审核结果competence 能力training 培训training needs 培训需要evaluate 评价records of the results of the review 评审结果的记录review output 评审输出review input 评审输入Purchase Requisition 请购单authority 权限validation 确认concession 让步human resources 人力资源job training of personnel 人员岗位培训qualification of personnel 人员资格equipment control procedure 设备控制程序device type 设备类型order of design changes 设计更改通知单design and development control procedure 设计和开辟控制程序design and development 设计开辟design and development planning 设计开辟策划control of design and development changes 设计开辟更改控制design and development review 设计开辟评审design and development validation 设计开辟确认design and development outputs 设计开辟输出design and development inputs 设计开辟输入design and development verification 设计开辟验证design validation 设计确认design documentation 设计文件编制design acceptance criteria 设计验收准则design verification 设计验证audit program 审核大纲conduct of audits 审核行为audit criteria 审核准则production process control 生产过程控制production process control procedure 生产过程控制程序production and service provision 生产和服务提供control of production and service provision 生产和服务提供的控制validation of processes for production and service provision 生产和服务提供过程的确认production order 生产令identification and traceability 识别和可追溯性identification and traceability maintenance and replacement 识别和可追溯性维护与替换invalidate 使失效market survey 市场调研suitability 适宜性scope 合用范围controlled condition 受控状态terms and definitions 术语与定义analysis of data 数据分析sequence 顺序transfer of ownership 所有权转移system document 体系文件statistical technique 统计方法outsource(vt a process 外包过程external source 外部来源documents of external origin 外来文件outsource，vt 外协unique identification 惟一的标识maintenance 维护Document Change Control 文件更改控制Request For Document Change (RDC 文件更改需求单control of documents 文件控制documentation requirements 文件要求enquiry 问询,询价field nonconformity analysis 现场不符合分析relevance 相关性interaction 相互作用detail design 详细设计，详图设计，零件设计,施工设计sales department 销售部sales contract 销售合同checklist 校验表,一览表,检查一览表calibration 校准submission of action plans 行动计划的递交documented procedures 形成文件的程序documented statement 形成文件的声明performance requirements 性能要求licensee responsibilities 许可证持有者责任acceptance criteria 验收准则verification arrangement 验证安排verification results 验证结果customer focus 以客户为关注点, 以客户为焦点awareness 意识introduction 引言，概述,介绍normative references 引用标准application 应用visit to user 用户访问review of requirements related to the product 有关产品的要求评审competent 有能力的effectiveness 有效性determination of requirements related to the product 与产品有关的要求的确定customer —related processes 与顾客有关的过程preventive action 预防措施management procedure for preventive actions 预防措施管理程序planned results 预期的结果intended use 预期的用途procedure for competence，knowledge and training of personnel 员工能力，知识和培训程序personnel training procedure 员工培训程序supporting services 支持性服务functions 职能部门responsibility 职责assignment of responsibility 职责分工workmanship 创造工艺manufacturing acceptance criteria 创造验收准则quality policy 质量方针quality programs 质量纲领quality management system 质量管理体系quality management system planning 质量管理体系策划performance of the quality management system 质量管理体系业绩quality plan 质量计划quality records 质量记录quality objectives 质量目标quality audit 质量审核quality manual 质量手册quality problem handling form 质量问题处理单quality requirements 质量要求allocation table of quality responsibilities 质量职能分配表availability of resources 资源的可获得性resource management 资源管理allocation of resources 资源配置provision of resources 资源提供general requirements 总要求，普通要求constituent part 组成部件organization 组织continual improvement of the organization 组织的持续改进size of organization 组织的规模Organizational Diagram 组织机构图final acceptance 最终验收work instructions 作业指导书。

Supplier Quality Manual供应商质量手册2014-Rev.01ForewordZero defects and zero tolerance of non-quality are the ISLC total quality objectives, for the satisfaction of ISLC customers. It is our customers who decide of our future by awarding us contracts as long as they are convinced that we do not compromise on Quality.This Supplier Quality Manual sets out ISLC policy and procedures for the selection of suppliers and the management of the panel. A strict compliance with the content of this manual is requested.零缺陷和零偏差是ISLC全面质量目标，旨在实现客户满意。

正是由于我们的客户确信我们决不会在质量上妥协才给予我们订单，从而决定了我们的未来供应商质量手册阐述了ISLC的方针及其选择供应商和管理供应商目录的程序，所以必须严格遵守该手册中提及的内容。

CONTENTS 目录1-Advanced Quality Planning for Product & Process (APQ.pp) (5)1-产品/过程质量先期策划（APQ.pp）1.1 AQP.pp Procedure (7)1.1 AQP.pp 程序1.2 AQP.pp Stage 0 - Supplier pre-selection (8)1.2 AQP.pp 0 步骤 - 供应商预选择1.3 AQP.pp Stage 1 - Supplier selection (9)1.3 AQP.pp 1 步骤 - 供应商选择1.4 AQP.pp Stage 2- Supplier nomination (10)1.4 AQP.pp 2 步骤 - 供应商任命1.5 AQP.pp Stage 3- Design validation (11)1.5 AQP.pp 3 步骤 - 设计认可1.6 AQP.pp Stage 4 - Process validation (13)1.6 AQP.pp 4 步骤 - 过程认可1.7 AQP.pp Stage 5 - Initial sample validated (18)1.7 AQP.pp 5 步骤 - 首批样件（IS）认可1.8 AQP.pp Stage 6- Start Of Production & probationary period (20)1.8 AQP.pp 6 步骤 - 生产启动和试用期2 - Continuous Quality Improvement (24)2 - 质量持续改进2.1 Incident processing (26)2.1 质量事故处理流程2.2 Supplier Quality Improvement Plan (QIP) (28)2.2 供应商质量改进计划（QIP）2.3 Product & Process change manaement (30)2.3 产品&过程变更管理2.4 Audits & audit schedule (32)2.4 审核&审核计划3 - Supplier Quality Policy (33)3 - 供应商质量方针1- Advanced Quality Planning for Product & Process (AQP.pp)1- 产品/过程质量先期策划（AQP.pp）Advanced Quality Planning for product and process is a structured method of defining and establishing the necessary steps, which supplements supplier quality policy and rules implemented to ensure that a component will comply with ISLC requirements.产品/过程质量先期策划是一种结构化方法，通过定义和建立必要步骤，帮助供应商实施质量政策及规定以确保其零件符合ISLC要求。

SupplierQualific...Supplier Qualification, Disqualification & Control Procedure 供应商的资格认可、取消和监控程序1.0目的 Purpose:1.1建立一套供应商资格的认可和取消程序，定义选择和评估供应商的条件和步骤，以确保供应商的综合能力（品质保证能力、交期保证能力、价格优势及服务）能满足本公司及客户的要求。

To establish a procedure for conducting new / existingsupplier qualification & disqualification process, to define the procedureand conditions in selecting and evaluating a supplier, to ensure thecertified supplier’s general performances (quality, delivery, priceadvantage & service) meet the requirements of Flextronics and its customers.1.2同时对已为本厂提供产品的供应商持续定期供货能力作出评价，促使供应商在品质，交付，价格及服务方面的持续改善。

Meanwhile make a evaluation of continuesperiodical supplying for the supplier, urgent supplier to continuesimprovement on quality, delivery, price and service.2.0范围Scope:本程序适用于：影响本公司塑料件生产服务之供货商。

包括: 主料、副料、辅料供货商以及外发加工承包商，其中包括客户指定的供货商，但客户直接提供的物料除外。

Requirements英纳法对供应商质量要求的规定(The 1st Edition)（第1版）Inalfa Roof Systems Group (China)英纳法汽车天窗系统有限公司（中国）Inalfa Supplier Quality Statement of Requirements英纳法对供应商质量要求的规定(The 1st Edition)（第1版）October, 2014二零一四年十月Requirements英纳法对供应商质量要求的规定(The 1st Edition)（第1版）前言英纳法要求其供应商满足最新版ISO/TS16949及相关参考手册的要求，要求供应商满足英纳法供应商质量SOR。

本文件概述了英纳法对供应商质量方面的基本要求，是有关英纳法供应商质量工作相关的程序和规定的节录，目的是为了帮助供应商更好地了解和执行英纳法的相关要求。

欲了解相关具体要求和规定，请参考ISO/TS16949系列等文件及其他有关参考文件。

如有任何问题，请与相关主管SQE/SQD联系。

英纳法国际采购部（中国）供应商质量开发2014年10月Requirements英纳法对供应商质量要求的规定(The 1st Edition)（第1版）PREFACEInalfa requires that all suppliers must meet all requirements, which includeTS16949 (the latest Edition), related reference. Inalfa suppliers must also follow InalfaSupplier Quality Statement of RequirementsThis SQ SOR summarizes Inalfa‟s basic requirements for supplier quality, aiming to help Inalfasuppliers understand and perform more effectively Inalfa related requirements.For more details, please refer to ISO/TS 16949 series, related documents.Any question, please contact the related SQE/SQD.Inalfa International Purchasing Department (China)Supplier Quality DevelopmentOct, 2014Requirements英纳法对供应商质量要求的规定(The 1st Edition)（第1版）Catalogue目录一、Inalfa Supplier Quality Statement英纳法供应商质量声明二、Inalfa General Requirements to Greenfield / Brownfield Supplier ofGlobalProgram Addendum英纳法全球项目中对新建、扩建厂房供应商的一般要求三、Supplemental Requirements to Overseas Design and Local Foot PrintSupplier对海外设计、国内生产供应商的特殊附加要求四、Special Requirement of Supplier Repair Process对供应商返修过程的特殊要求五、APQP RequirementsAPQP 要求六、InalfaSupplier Sample Delivery Requirement英纳法供应商样件交样要求七、PPAP RequirementsPPAP 要求八、GP12 RequirementsGP12 要求九、GP9 RequirementsGP9 要求十、SBR & Break Point RequirementsSBR 与断点要求十一、NCR RequirementsNCR 要求十二、Inalfa Supplier Management Escalation FlowRequirements英纳法对供应商质量要求的规定(The 1st Edition)（第1版）英纳法供应商管理升级流程十三、Production and System Audit产品与体系审核十四、Continuous Improvement持续改进十五、Supplier Plant Site Change供应商易地生产十六、New Business Hold停止新业务十七、4M Change4M变更Requirements英纳法对供应商质量要求的规定(The 1st Edition)（第1版）一、Inalfa Supplier Quality Statement英纳法供应商质量声明：1.1 Supplier Quality Base Requirements:供应商质量基本要求：1.1.1 （From General Terms and Conditions ）Seller agrees to participate inBuyer‟s supplierquality and development program(s) and to comply with allquality requirements andprocedures specified by Buyer, as revised from timeto time, including those applicable toSeller as set forth in Quality SystemRequirements TS-16949. In addition, Buyer shall have the right to enterSeller‟s facility at reasonable times to inspect the facility, goods, materialsandany property of Buyer covered by this contract. Buyer‟s inspection of thegoods whetherduring manufacture, prior to delivery or within areasonable timeafter delivery, shall notconstitute acceptance of any work-in-process orfinished goods.（来自一般条款）供应商应同意买方制定的供应商质量和开发程序并遵守买方列出的所有质量要求和程序(会适时修订)，以及TS16949 质量体系提出的对供应商适用的要求. 除此之外，买方有权随时进入供应商的设施来检查设备，产品，材料和合同规定的英纳法所有物。

质量管理体系中英文缩写与其解释Engineering 工程 / Process工序（制程）Man, Machine, Method, Material,人，机器，方法，物料，环境- 可能导4M&1EEnvironment致或造成问题的根本原因AIAutomatic Insertion自动插机ASSYAssembly制品装配ATEAutomatic Test Equipment自动测试设备BLBaseline参照点BMBenchmark参照点BOMBill of Material生产产品所用的物料清单C&ED/CCause and Effect Diagram原因和效果图AEDCACorrective Action解决问题所采取的措施电脑辅助设计 .用于制图和设计 3 维物体CADComputer-aided Design的软件对文件的要求进行评审，批准，和更改CCBChange Control Board的小组依照短期和长期改善的重要性来做持续CIContinuous Improvement改善COBChip on Board邦定 -线焊芯片到 PCB 板的装配方法 . CTCycle Time完成任务所须的时间DFMDesign for Manufacturability产品的设计对装配的适合性设计失效模式与后果分析--在设计阶段Design Failure Mode and Effect DFMEA预测问题的发生的可能性并且对之采取Analysis措施六西格玛 (6-Sigma)设计 -- 设计阶段预DFSSDesign for Six Sigma测问题的发生的可能性并且对之采取措施并提高设计对装配的适合性DFTDesign for Test产品的设计对测试的适合性实验设计 -- 用于证明某种情况是真实DOEDesign of Experiment的根据一百万件所生产的产品来计算不良DPPMDefective Part Per Million品的标准Design Verification / DesignDV设计确认Validation客户要求的工程更改或内部所发出的工ECNEngineering Change Notice程更改文件ECOEngineering Change Order客户要求的工程更改静电发放 -由两种不导电的物品一起摩ESDElectrostatic Discharge擦而产生的静电可以破坏ICs 和电子设备在生产线上或操作中由生产操作员对产FIFinal Inspection品作最后检查F/TFunctional Test测试产品的功能是否与所设计的一样FAFirst Article / Failure Analysis首件产品或首件样板 / 产品不良分析功能测试 -检查产品的功能是否与所设FCTFunctional Test计的一样符合产品的装配，形状和外观及功能要FFFFit Form Function求FFTFinal Functional Test包装之前，在生产线上最后的功能测试失效模式与后果分析 -- 预测问题的发FMEAFailure Mode and Effect Analysis生可能性并且对之采取措施FPYFirst Pass Yield首次检查合格率FTYFirst Test Yield首次测试合格率FWFirmware韧体（软件硬化） -控制产品功能的软件在波峰焊接之前，将PTH 元件用手贴装HLHandload到 PCB 上，和手插机相同I/OInput / Output输入 / 输出iBOMIndented Bill of Material内部发出的 BOM （依照客户的 BOM ）线路测试 -- 用电气和电子测试来检查ICTIn-circuit TestPCBA 短路，开路，少件，多件和错件等等不良情报联络书 -反馈信息所使用的一种表IFFInformation Feedback Form格IRInfra-red红外线主要制程输入可变因素 -在加工过程中，KPIVKey Process Input Variable所有输入的参数 /元素，将影响制成品的质量的可变因素主要制程输出可变因素 -在加工过程中，KPOVKey Process Output Variable所有输出的结果，所呈现的产品品质特征。

一组质量管理体系术语(中英双语)English Chinesereceipt （入厂）接受，验收，进货handling 搬运packaging 包装storage 保存protection 保护comparison 比较identification 标识replacement of identification mark 标识标志更换maintenance of identification 标识的保持records of identification control 标识控制记录tender 标书normative document 标准文件supplemental 补充nonconforming product 不合格品control of nonconforming product 不合格品控制control procedure of nonconforming products 不合格品控制程序tendency of nonconformance 不合格倾向purchasing 采购verification of purchased product 采购的产品验证purchasing process 采购过程purchasing control procedure 采购控制程序purchasing information 采购信息reference standard 参照标准reference instructions 参照细则stockhouse 仓库measurement, analysis and improvement 测量，分析和改进measurement result 测量结果control procedure of monitoring and measuring devices 测量设备控制程序planning 策划preservation of product 产品保护control procedure for maintenance, replacement and records of product identification 产品标识的保持, 更换及记录控制程序procedure for product identification and traceability 产品标识和可追溯性程序conformity of product 产品的符合性monitoring and measurement of product 产品的监督和测量product plan 产品方案control procedure for product preservation 产品防护控制程序method of product release 产品放行方法conformity of product,product conformity 产品符合性product realization 产品实现planning of product realization 产品实现策划product characteristics 产品特性input to product requirements 产品要求的输入product status 产品状态final acceptance of product 产品最后验收procedure 程序program documents 程序文件continual improvement 持续改进procedure for continual improvement of quality management system 持续改进质量体系程序adequacy 充分性storage location 存放地点agency personnel 代理人员submission of tenders 递交标书adjustment 调整，调节statutory and regulatory requirements 法律法规要求rework, vt 返工repair, vt 返修subcontractor 分承包方annex 附录improvement 改进improvement actions 改进措施on-the-job training 岗位技能培训responsibility of individual department and post 各部门, 各岗位职责change identification 更改标记change order number 更改单编号process sheets 工艺单process specification 工艺规程procedure(process card) 工艺规程(工艺卡)process characteristics 工艺特性Job Description Format 工种描述单work environment 工作环境impartiality 公正性functional requirements 功能要求supplier 供方supplier evaluation procedure 供方评价程序supplier provided special processes 供方提供的特殊过程verification at supplier's premises 供方现场验证supply chain 供应链criteria for supplier selection, evaluation and re-evaluation 供应商选择、评估和再评估准则communication 沟通customer 顾客customer property 顾客财产control procedure for customer property 顾客财产控制程序customer feedback 顾客反馈Customer Service Contact Form 顾客服务联系表customer cummunications 顾客沟通customer satisfaction 顾客满意statistical analysis of customer satisfaction 顾客满意度统计分析customer complaint 顾客投诉identificaion of customer requirements 顾客要求的识别management review 管理评审records from management review 管理评审记录management review control procedure 管理评审控制程序management representative 管理者代表management responsibility 管理职责specified limits of acceptability 规定的可接受界限specified use 规定的用途process 过程complexity of processes 过程的复杂性monitoring and measurement of processes 过程的监视和测量operation of process 过程的运行status of processes 过程的状态process approach 过程方法process controls 过程控制process control documents 过程控制文件process performance 过程业绩appropriateness 合适性changes to contractor 合同的更改contract review control procedure 合同评审控制程序internet sales 互联网销售environmental conditions 环境条件monogram pragram requirements 会标纲要要求type of activities 活动类型infrastructure 基础建设infrastructure 基础设施fundamentals and vocabulary 基础与词汇control of records 记录控制technical specificaion 技术规范process trace sheet 加工跟踪单monitoring and measurement 监视和测量monitoring and measuring device 监视和测量装置control of monitoring and measuring devices 监视和测量装置控制check method 检查方法frequency of checks 检查频次calibration status 检定状态inspection and test control procedure 检验和试验控制程序identification procedure for inspection and test status 检验和试验状态标识程序inspection witness point 检验见证点inspection hold point 检验停止点buildings 建筑物delivery 交付post-delivery activities 交付后的活动delivery activities 交付活动interface 接口acceptance of contract or orders 接受合同或定单type of medium 介质类型experience 经验correction action 纠正措施Corrective action response time 纠正措施答复时间，纠正措施响应时间management procedure for corrective actions 纠正措施管理程序corrective action response times 纠正措施响应时间development activity 开发活动traceability mark 可追溯性标志objectivity 客观性Customer Service Log 客户服务记录簿control feature 控制特性，控制细节control features 控制细则periodic assessment of stock 库存定期评估justification 理由routine 例程，惯例，常规质量职能分配表论证范围internal communication 内部沟通internal audit 内部审核internal audit procedure 内部审核程序internally controlled standard 内控标准internal audit 内审results of internal and external audits 内外部审核结果competence 能力training 培训training needs 培训需要evaluate 评价records of the results of the review 评审结果的记录review output 评审输出review input 评审输入Purchase Requisition 请购单authority 权限validation 确认concession 让步human resources 人力资源job training of personnel 人员岗位培训qualification of personnel 人员资格equipment control procedure 设备控制程序device type 设备类型order of design changes 设计更改通知单design and development control procedure 设计和开发控制程序design and development 设计开发design and development planning 设计开发策划control of design and development changes 设计开发更改控制design and development review 设计开发评审design and development validation 设计开发确认design and development outputs 设计开发输出design and development inputs 设计开发输入design and development verification 设计开发验证design validation 设计确认design documentation 设计文件编制design acceptance criteria 设计验收准则design verification 设计验证audit program 审核大纲conduct of audits 审核行为audit criteria 审核准则production process control 生产过程控制production process control procedure 生产过程控制程序production and service provision 生产和服务提供control of production and service provision 生产和服务提供的控制validation of processes for production and service provision 生产和服务提供过程的确认production order 生产令identification and traceability 识别和可追溯性identification and traceability maintenance and replacement 识别和可追溯性维护与替换invalidate 使失效market survey 市场调研suitability 适宜性scope 适用范围controlled condition 受控状态terms and definitions 术语与定义analysis of data 数据分析sequence 顺序transfer of ownership 所有权转移system document 体系文件statistical technique 统计方法outsource(vt) a process 外包过程external source 外部来源documents of external origin 外来文件outsource, vt 外协unique identification 唯一的标识maintenance 维护Document Change Control 文件更改控制Request For Document Change (RDC) 文件更改需求单control of documents 文件控制documentation requirements 文件要求enquiry 问询，询价field nonconformity analysis 现场不符合分析relevance 相关性interaction 相互作用detail design 详细设计，详图设计，零件设计，施工设计sales department 销售部sales contract 销售合同checklist 校验表，一览表，检查一览表calibration 校准submission of action plans 行动计划的递交documented procedures 形成文件的程序documented statement 形成文件的声明performance requirements 性能要求licensee responsibilities 许可证持有者责任acceptance criteria 验收准则verification arrangement 验证安排verification results 验证结果customer focus 以客户为关注点，以客户为焦点awareness 意识introduction 引言，概述，介绍normative references 引用标准application 应用visit to user 用户访问review of requirements related to the product 有关产品的要求评审competent 有能力的effectiveness 有效性determination of requirements related to the product 与产品有关的要求的确定customer-related processes 与顾客有关的过程preventive action 预防措施management procedure for preventive actions 预防措施管理程序planned results 预期的结果intended use 预期的用途procedure for competence, knowledge and training of personnel 员工能力, 知识和培训程序personnel training procedure 员工培训程序supporting services 支持性服务functions 职能部门responsibility 职责assignment of responsibility 职责分工workmanship 制造工艺manufacturing acceptance criteria 制造验收准则quality policy 质量方针quality programs 质量纲领quality management system 质量管理体系quality management system planning 质量管理体系策划performance of the quality management system 质量管理体系业绩quality plan 质量计划quality records 质量记录quality objectives 质量目标quality audit 质量审核quality manual 质量手册quality problem handling form 质量问题处理单quality requirements 质量要求allocation table of quality responsibilities 质量职能分配表availability of resources 资源的可获得性resource management 资源管理allocation of resources 资源配置provision of resources 资源提供general requirements 总要求，一般要求constituent part 组成部件organization 组织continual improvement of the organization 组织的持续改进size of organization 组织的规模Organizational Diagram 组织机构图final acceptance 最终验收work instructions 作业指导书。

质量管理体系中英文缩写与其解释Engineering 工程/ Process 工序（制程）4M&1E Man, Machine, Method, Material,Environment 人，机器，方法，物料，环境- 可能导致或造成问题的根本原因AI Automatic Insertion 自动插机ASSY Assembly 制品装配ATE Automatic Test Equipment 自动测试设备BL Baseline 参照点BM Benchmark 参照点BOM Bill of Material 生产产品所用的物料清单C&ED/CAEDCause and Effect Diagram 原因和效果图CA Corrective Action 解决问题所采取的措施CAD Computer-aided Design 电脑辅助设计.用于制图和设计3维物体的软件CCB Change Control Board 对文件的要求进行评审，批准，和更改的小组CI Continuous Improvement 依照短期和长期改善的重要性来做持续改善COB Chip on Board 邦定-线焊芯片到PCB板的装配方法. CT Cycle Time 完成任务所须的时间DFM Design for Manufacturability 产品的设计对装配的适合性DFMEA Design Failure Mode and EffectAnalysis 设计失效模式与后果分析--在设计阶段预测问题的发生的可能性并且对之采取措施DFSS Design for Six Sigma 六西格玛(6-Sigma)设计-- 设计阶段预测问题的发生的可能性并且对之采取措施并提高设计对装配的适合性DFT Design for Test 产品的设计对测试的适合性DOE Design of Experiment 实验设计-- 用于证明某种情况是真实的DPPM Defective Part Per Million 根据一百万件所生产的产品来计算不良品的标准DV Design Verification / DesignValidation设计确认ECN Engineering Change Notice 客户要求的工程更改或内部所发出的工程更改文件ECO Engineering Change Order 客户要求的工程更改ESD Electrostatic Discharge 静电发放-由两种不导电的物品一起摩擦而产生的静电可以破坏ICs和电子设备FI Final Inspection 在生产线上或操作中由生产操作员对产品作最后检查F/T Functional Test 测试产品的功能是否与所设计的一样FA First Article / Failure Analysis 首件产品或首件样板/ 产品不良分析FCT Functional Test 功能测试-检查产品的功能是否与所设计的一样FFF Fit Form Function 符合产品的装配，形状和外观及功能要求FFT Final Functional Test 包装之前，在生产线上最后的功能测试FMEA Failure Mode and Effect Analysis 失效模式与后果分析-- 预测问题的发生可能性并且对之采取措施FPY First Pass Yield 首次检查合格率FTY First Test Yield 首次测试合格率FW Firmware 韧体（软件硬化）-控制产品功能的软件HL Handload 在波峰焊接之前，将PTH元件用手贴装到PCB上，和手插机相同I/O Input / Output 输入/ 输出iBOM Indented Bill of Material 内部发出的BOM（依照客户的BOM）ICT In-circuit Test 线路测试-- 用电气和电子测试来检查PCBA短路，开路，少件，多件和错件等等不良IFF Information Feedback Form 情报联络书-反馈信息所使用的一种表格IR Infra-red 红外线KPIV Key Process Input Variable 主要制程输入可变因素-在加工过程中，所有输入的参数/元素，将影响制成品的质量的可变因素KPOV Key Process Output Variable 主要制程输出可变因素-在加工过程中，所有输出的结果，所呈现的产品品质特征。

质量专业英语术语1. Quality (质量)2. Quality control (质量控制)3. Quality management (质量管理)4. Inspection (检查)5. Defect (缺陷)6. Nonconformance (不符合)7. Corrective action (纠正措施)8. Preventive action (预防措施)9. Quality assurance (质量保证)10. Process improvement (过程改进)11. Standardization (标准化)12. Compliance (合规性)13. Audit (审计)14. Statistical process control (统计过程控制)15. Root cause analysis (根本原因分析)16. Continuous improvement (持续改进)17. Six Sigma (六西格玛)18. Lean manufacturing (精益生产)19. Quality policy (质量方针)20. Quality objective (质量目标)21. Quality plan (质量计划)22. Quality manual (质量手册)23. Control chart (控制图)24. Failure mode and effects analysis (故障模式及影响分析)25. Risk management (风险管理)26. Customer satisfaction (客户满意度)27. Supplier management (供应商管理)28. Verification (验证)29. Validation (确认)30. Conformance (符合性)31. Tolerance (公差)32. Documentation (文件记录)33. Process capability (过程能力)34. Acceptance criteria (验收标准)35. Quality circle (质量圈)36. Cost of quality (质量成本)37. Inspection plan (检验计划)38. Quality control chart (质量控制图表)39. Control limits (控制极限)40. Standard operating procedure (标准操作规程)41. Performance measurement (绩效测量)42. Sampling (抽样)43. Nondestructive testing (无损检测)44. Corrective and preventive action (纠正与预防措施)45. Gage R&R (量具重复性与再现性)46. Process capability index (过程能力指数)47. Failure analysis (故障分析)48. Quality system (质量体系)49. Calibration (校准)50. Metrology (计量学)。

１）「ＲＦＱ」是ＲｅｑｕｅｓｔＦｏｒＱｕｏｔａｔｉｏｎ的简称，指向通过了ＰＳＳＣ、ＡＳＣ审批的候选供应商发行的报价委托书。

采购部门的采购员，在各机能部门（设计､品质保证､生产､物流）将本部门的业务相关的应该加入到RFQ当中的项目汇总后，编制成一个文件。

「ＲＦI」是ＲｅｑｕｅｓｔＦｏｒInformation的简称２）「ＰＳＳＣ」是ＰｒｏｊｅｃｔＳｏｕｒｃｉｎｇＳｕｂＣｏｍｍｉｔｔｅｅ的简称，是决定个别项目的零件的量产供应商的委员会。

３）「ＡＳＣ」是ＡｌｌｉａｎｃｅＳｏｕｒｃｉｎｇＳｕｂＣｏｍｍｉｔｔｅｅ的简称，是决定雷诺・日产共同采购公司（ＲＮＰＯ）采购对象零件的供应商的委员会。

4）「ＡＳＥＳ」是ＡｌｌｉａｎｃｅＳｕｐｐｌｉｅｒＥｖａｌｕａｔｉｏｎＳｔａｎｄａｒｄ的简称，是新规供应商选定时的品质保证体制的评价。

5）「ＰＱＥＳＥ（生产品质技术能力评价）」是ＰｒｏｃｅｓｓＱｕａｌｉｔｙＥｎｇｉｎｅｅｒｉｎｇＳｋｉｌｌＥｖａｌｕａｔｉｏｎ的简称，是指和专业供应商应该保有的常识技术相对照，确认应该保证的项目、方法在制造工程有没有确实地被实施的评价。

6）ＣＢ０：Total Customer Satisfaction总部供应商品质保证小组。

7）ＣＣ０：Total Customer Satisfaction总部市场品质改善小组。

8）ＰＱＤ：ＰｒｏｊｅｃｔＱｕａｌｉｔｙＤｉｒｅｃｔｏｒ。

9）Ｈ８０：采购管理部。

10）Ramp-up activity：初期流动管理11.V-3P计划：Value Up for Product, Process and Program Inovation - “提升产品、过程和计划创新的价值”12.TF:TASK FORCE初流市场品情跟踪活动13.TR: TECHNICAL REPORT 技术报告（专营店反馈市场重大、异常品质情报所用的记录表单）14.TPR: TOP PRIORITY REPORT 市场品质状况调查/对策通知书15.TSB：TECHNICAL SERVICE BULLETIN 技术服务公告，售后服务部向专营店发布的关于案件对策进度及市场车辆对应方案的技术文件。

质量手册翻译中英文术语表3.1.1质量quality3.1.2要求requirement3.1.3等级grade3.1.4顾客满意customer satisfaction3.1.5能力capability3.2.1体系(系统)system3.2.2管理体系management system3.2.3质量管理体系quality management system 3.2.4质量方针quality policy3.2.5质量目标quality objective3.2.6管理management3.2.7最高管理者top management3.2.8质量管理quality management3.2.9质量策划quality planning3.2.10质量控制quality control3.2.11质量保证quality assurance3.2.12质量改进quality improvement3.2.13持续改进continual improvement3.2.14有效性effectiveness3.2.15效率efficiency3.3.1组织organization3.3.2组织结构organizational structure3.3.3基础设施infrastructure3.3.4工作环境'77ork environment 3.3.5顾客customer3.3.6供方supplier3.3.7相关方interested party3.4.1过程process3.4.2产品product3.4.3项目project3.4.4设计和开发design and development 3.4.5程序procedure3.5.1特性characteristic3.5.2质量特性quality characteristic 3.5.3可信性dependability3.5.4可追溯性traceability3.6.1合格（符合）conformity3.6.2不合格（不符合）nonconformity 3.6.3缺陷defect3.6.4预防措施preventive action3.6.5纠正措施corrective action3.6.6纠正correction3.6.7返工rework3.6.8降级regrade3.6.9返修repair3.6.10报废scrap3.6.11让步concession3.6.12偏离许可deviation permit3.6.13放行release3.7.1信息information3.7.2文件document3.7.3规范specification3.7.4质量手册quality manual3.7.5质量计划quality plan3.7.6记录record3.8.1客观证据objective evidence3.8.3试验test3.8.4验证verification3.8.5确认validation3.8.6鉴定过程qualification process3.8.7评审review3.9.1审核audit3.9.2审核方案audit programme3．9．3审核准则audit criteria3．9．4审核证据audit evidence3．9．5审核发现audit findings3．9．6审核结论audit conclusion3．9．7审核委托方audit client3．9．8受审核方auditee3．9．9审核员auditor3．9．10审核组audit team3．9．11技术专家technical expert3．9．12能力competence3.10.1测量控制体系measurement control system 3.10.2测量过程measurement process3.10.3计量确认metrological confirmation3.10.4测量设备measuring equipment3.10.5计量特性metrological characteristic 3.10.6计量职能metrological function Aaudit3.9.1审计audit client 3.9.7客户审计audit conclusion3.9.6审计结论audit criteria3.9.3审计标准audit evidence3.9.4审计证据audit findings3.9.5audit programme3.9.2审计大纲audit team3.9.10审计团队auditee3.9.8auditor3.9.9Ccapability3.1.5characteristic3.5.1concession3.6.11conformity3.6.1continual improvement3.2.13 correction3.6.6corrective action3.6.5customer 3.3.5customer satisfaction3.1.4 competence3.9.12Ddefect3.6.3dependability 3.5.3design and development3.4.4deviation permit3.6.12document 3.7.2Eeffectiveness 3.2.14efficiency3.2.15Ggrade3.1.3Iinformation3.7.1infrastructure3.3.3inspection3.8.2interested party3.3.7Mmanagement3.2.6management system3.2.2 measurement control system3.10.1 measurement process 3.10.2 measuring equipment 3.10.4 metrological characteristic3.10.5 metrological confirmation3.10.3 metrological function3.10.6Nnonconformity 3.6.2Oobjective evidence3.8.1客观证据organization3.3.1organizational structure3.3.2Ppreventive action3.6.4 procedure3.4.5process3.4.1product3.4.2project3.4.3Qqualification process3.8.6 quality3.1.1quality assurance3.2.11quality characteristic3.5.2 quality control3.2.10quality improvement 3.2.12 quality management3.2.8quality management system3.2.3 quality manual3.7.4quality objective3.2.5quality plan 3.7.5quality planning3.2.9质量计划quality policy3.2.4Rrecord3.7.6记录regrade3.6.8release3.6.13放行repair3.6.9requirement3.1.2review3.8.7rework3.6.7返工Sscrap3.6.10specification 3.7.3supplier 3.3.6供应商system3.2.1系统Ttechnical expert<audit>3.9.11技术出口test3.8.3测试top management3.2.7高层管理traceability3.5.4可塑性Vvalidation3.8.5verification3.8.4验证Wwork environment3.3.4工作环境质量管理体系基础和术语Quality management syst ems－－Fundamentals and vocabulary质量管理和质量保证标准第2部分:GB/T19001、GB /T19002和GB/T19003实施通用指南Quality mana gement and quality assurance standards－－Part 2:Generic guidelines for the application of GB /T19001、GB/T19002and GB/T19003质量管理和质量保证标准第3部分:GB/T19001在计算机软件开发、供应、安装和维护中的使用指南Qu ality management and quality assurance standard s－－Part3:Guidelines for the application of GB/T19001to the development,supply,installa tion and maintenance of computer software质量管理和质量保证标准第4部分:可信性大纲管理指南Quality management and quality assurance s tandards－－Part4:Guide to dependability prog ramme management质量管理体系要求Quality management systems－－Requirements质量管理体系业绩改进指南Quality management sy stems－－Guidelines for performance improvement s质量管理和质量体系要素第2部分:服务指南Quali ty management and quality system elements－－Pa rt2:Guidelines for services质量管理和质量体系要素第3部分:流程性材料指南Quality management and quality system elements －－Guidelines for processed materials质量管理和质量体系要素第4部分:质量改进指南Q uality management and quality system elements－－Guidelines for quality improvement质量管理质量计划指南Quality management－－Gui delines for quality plans质量管理项目管理质量指南Quality management－－Guidelines to quality in project management 质量管理技术状态管理指南Quality management－－Guidelines for configuration management质量体系审核指南审核Guidelines for auditing q uality systems－－Part1:Auditing质量体系审核指南质量体系审核员的评定准则Guide lines for auditing quality systems－－Part2:Q ualification criteria for quality systems audit ors质量体系审核指南审核工作管理Guidelines for au diting quality systems－－Part3:Management of audit programmes测量设备的质量保证要求第一部分:测量设备的计量确认体系Quality assurance requirements for mea suring equipment Part1:Metrological confirmat ion system for measuring equipment测量设备的质量保证第2部分:测量过程控制指南Q uality assurance for measuring equipment－－Par t2:Guidelines for control of measurement proc esses质量手册编制指南Guidelines for developing qual ity manuals质量经济性管理指南Guidelines for managing the economics of quality质量管理培训指南Quality management－－Guideli nes for trainingEnglish Chinesereceipt（入厂）接受，验收，进货handling搬运packaging包装storage保存protection保护comparison比较identification标识replacement of identification mark标识标志更换maintenance of identification标识的保持records of identification control标识控制记录tender标书normative document标准文件supplemental补充nonconforming product不合格品control of nonconforming product不合格品控制control procedure of nonconforming products不合格品控制程序tendency of nonconformance不合格倾向purchasing采购verification of purchased product采购的产品验证purchasing process采购过程purchasing control procedure采购控制程序purchasing information采购信息reference standard参照标准reference instructions参照细则stockhouse仓库measurement,analysis and improvement测量，分析和改进measurement result测量结果control procedure of monitoring and measuring d evices测量设备控制程序planning策划preservation of product产品保护control procedure for maintenance,replacement and records of product identification产品标识的保持,更换及记录控制程序procedure for product identification and tracea bility产品标识和可追溯性程序conformity of product产品的符合性monitoring and measurement of product产品的监督和测量product plan产品方案control procedure for product preservation产品防护控制程序method of product release产品放行方法conformity of product,product conformity产品符合性product realization产品实现planning of product realization产品实现策划product characteristics产品特性input to product requirements产品要求的输入product status产品状态final acceptance of product产品最后验收procedure程序program documents程序文件continual improvement持续改进procedure for continual improvement of quality management system持续改进质量体系程序adequacy充分性storage location存放地点agency personnel代理人员submission of tenders递交标书adjustment调整，调节statutory and regulatory requirements法律法规要求rework,vt返工repair,vt返修subcontractor分承包方annex附录improvement改进improvement actions改进措施on-the-job training岗位技能培训responsibility of individual department and pos t各部门,各岗位职责change identification更改标记change order number更改单编号process sheets工艺单process specification工艺规程procedure(process card)工艺规程(工艺卡) process characteristics工艺特性Job Description Format工种描述单work environment工作环境impartiality公正性functional requirements功能要求supplier供方supplier evaluation procedure供方评价程序supplier provided special processes供方提供的特殊过程verification at supplier's premises供方现场验证supply chain供应链criteria for supplier selection,evaluation and re-evaluation供应商选择、评估和再评估准则communication沟通customer顾客customer property顾客财产control procedure for customer property顾客财产控制程序customer feedback顾客反馈Customer Service Contact Form顾客服务联系表customer communications顾客沟通customer satisfaction顾客满意statistical analysis of customer satisfaction 顾客满意度统计分析customer complaint顾客投诉identification of customer requirements顾客要求的识别management review管理评审records from management review管理评审记录management review control procedure管理评审控制程序management representative管理者代表management responsibility管理职责specified limits of acceptability规定的可接受界限specified use规定的用途process过程complexity of processes过程的复杂性monitoring and measurement of processes过程的监视和测量operation of process过程的运行status of processes过程的状态process approach过程方法process controls过程控制process control documents过程控制文件process performance过程业绩appropriateness合适性changes to contractor合同的更改contract review control procedure合同评审控制程序internet sales互联网销售environmental conditions环境条件monogram pragram requirements会标纲要要求type of activities活动类型infrastructure基础建设infrastructure基础设施fundamentals and vocabulary基础与词汇control of records记录控制technical specificaion技术规范process trace sheet加工跟踪单monitoring and measurement监视和测量monitoring and measuring device监视和测量装置control of monitoring and measuring devices监视和测量装置控制check method检查方法frequency of checks检查频次calibration status检定状态inspection and test control procedure检验和试验控制程序identification procedure for inspection and tes t status检验和试验状态标识程序inspection witness point检验见证点inspection hold point检验停止点buildings建筑物delivery交付post-delivery activities交付后的活动delivery activities交付活动interface接口acceptance of contract or orders接受合同或定单type of medium介质类型experience经验correction action纠正措施Corrective action response time纠正措施答复时间，纠正措施响应时间management procedure for corrective actions纠正措施管理程序corrective action response times纠正措施响应时间development activity开发活动traceability mark可追溯性标志objectivity客观性Customer Service Log客户服务记录簿control feature控制特性，控制细节control features控制细则periodic assessment of stock库存定期评估justification理由routine例程，惯例，常规质量职能分配表论证范围internal communication内部沟通internal audit内部审核internal audit procedure内部审核程序internally controlled standard内控标准internal audit内审results of internal and external audits内外部审核结果competence能力training培训training needs培训需要evaluate评价records of the results of the review评审结果的记录review output评审输出review input评审输入Purchase Requisition请购单authority权限validation确认concession让步human resources人力资源job training of personnel人员岗位培训qualification of personnel人员资格equipment control procedure设备控制程序device type设备类型order of design changes设计更改通知单design and development control procedure设计和开发控制程序design and development设计开发design and development planning设计开发策划control of design and development changes设计开发更改控制design and development review设计开发评审design and development validation设计开发确认design and development outputs设计开发输出design and development inputs设计开发输入design and development verification设计开发验证design validation设计确认design documentation设计文件编制design acceptance criteria设计验收准则design verification设计验证audit program审核大纲conduct of audits审核行为audit criteria审核准则production process control生产过程控制production process control procedure生产过程控制程序production and service provision生产和服务提供control of production and service provision生产和服务提供的控制validation of processes for production and serv ice provision生产和服务提供过程的确认production order生产令identification and traceability识别和可追溯性identification and traceability maintenance and replacement识别和可追溯性维护与替换invalidate使失效market survey市场调研suitability适宜性scope适用范围controlled condition受控状态terms and definitions术语与定义analysis of data数据分析sequence顺序transfer of ownership所有权转移system document体系文件statistical technique统计方法outsource(vt)a process外包过程external source外部来源documents of external origin外来文件outsource,vt外协unique identification唯一的标识maintenance维护Document Change Control文件更改控制Request For Document Change(RDC)文件更改需求单control of documents文件控制documentation requirements文件要求enquiry问询，询价field nonconformity analysis现场不符合分析relevance相关性interaction相互作用detail design详细设计，详图设计，零件设计，施工设计sales department销售部sales contract销售合同checklist校验表，一览表，检查一览表calibration校准submission of action plans行动计划的递交documented procedures形成文件的程序documented statement形成文件的声明performance requirements性能要求licensee responsibilities许可证持有者责任acceptance criteria验收准则verification arrangement验证安排verification results验证结果customer focus以客户为关注点，以客户为焦点awareness意识introduction引言，概述，介绍normative references引用标准application应用visit to user用户访问review of requirements related to the product 有关产品的要求评审competent有能力的effectiveness有效性determination of requirements related to the pr oduct与产品有关的要求的确定customer-related processes与顾客有关的过程preventive action预防措施management procedure for preventive actions预防措施管理程序planned results预期的结果intended use预期的用途procedure for competence,knowledge and trainin g of personnel员工能力,知识和培训程序personnel training procedure员工培训程序supporting services支持性服务functions职能部门responsibility职责assignment of responsibility职责分工workmanship制造工艺manufacturing acceptance criteria制造验收准则quality policy质量方针quality programs质量纲领quality management system质量管理体系quality management system planning质量管理体系策划performance of the quality management system质量管理体系业绩quality plan质量计划quality records质量记录quality objectives质量目标quality audit质量审核quality manual质量手册quality problem handling form质量问题处理单quality requirements质量要求allocation table of quality responsibilities质量职能分配表availability of resources资源的可获得性resource management资源管理allocation of resources资源配置provision of resources资源提供general requirements总要求，一般要求constituent part组成部件organization组织continual improvement of the organization组织的持续改进size of organization组织的规模Organizational Diagram组织机构图final acceptance最终验收work instructions作业指导书。

上海通用汽车对供应商质量要求的规定-SGM供应商质量、项目经理必备手册上海通用汽车采购部供应商质量及开发科2004年10月18日第一版SGM-供应商质量、项目经理必备手册目录一、 GM供应商质量声明二、 APQP三、 FE四、 PPAP五、 GP12六、 PTR/断点七、控制计划审核八、 PRR九、受控发运十、产品与体系审核十一、持续改进十二、供应商易地生产十三、年度优秀供应商评选十四、说明十五、附件SGM-供应商质量、项目经理必备手册一、供应商质量声明:1. Supplier Quality Base Requirements:供应商质量基本要求:•(From General Terms and Conditions Seller agrees to participate in Buyer’s supplier quality and development program(s and to comply with all quality requirements and procedures specified by Buyer, as revised from time to time, including those applicable to Seller as set forth in Quality System Requirements QS-9000. In addition, Buyer shall have the right to enter Seller’s facility at reasonable times to inspect the facility, goods, mat erials and any property of Buyer covered by this contract. Buyer’s inspection of the goods, whether during manufacture, prior to delivery or within a reasonable time after delivery, shall not constitute acceptance of any work-in-process or finished goods.(一般条款和条件供应商应同意买方制定的供应商质量和开发程序并遵守买方列出的所有质量要求和程序(有时会修订,以及QS9000质量体系提出的对供应商适用的要求. 除此之外,买方有权随时进入供应商的设施来检查设备,产品,材料和合同规定的SGM所有物. 无论在制造期间,发运之前还是在发运后的某段时间,买方对产品的检查,不能够免除供应商对在制品或成品检查的责任。

QUALITY ASSURANCE AGREEMENT FOR DELIVERY QUALITY OF SUPPLIERS 供应商交货质量的保证协议Directory 目录1 Aim目的2 Scope范围3 Product specific quality agreement具体产品的质量协议协议期限4 Duration of agreement协议期限5 Accomplishment of the quality assurance质量保证的完成Quality management system质量管理体系Technical documentation技术文件Feasibility check可行性审查Performance guarantee能力保证Process documentation, initial sample and requalification工艺文件、初始样品和再鉴定Special Characteristics特殊特性Process-FMEA过程FMEA (潜在失效模式及后果分析) Monitoring of production processes and products过程和产品的监控Identification, traceability and documentation标识、可追踪性和归档Audits审核Defective products缺陷产品Incoming inspection. Exemption免责. 6 Liability责任7 Insurance保险8 Environment protection环境保护9 Severability clause可分离性条款10 Applicable law and place of jurisdiction适用法律和法院管辖权Applicable law适用法律Place of jurisdiction法院管辖权11 Final clauses最终条款12 Signatures签名Concluded between EGSTON Electronics Ltd. and all companies of the EGSTON group (Appendix 1) （ hereinafter referred to hereinafter referred to as “EGSTON” And as “supplier”）. 本协议由EGSTON电器公司以及EGSTON集团的所有公司（附录1）（以下称为“EGSTON公司”）与 （以下称为“供应商”签署）。

请在本文件的第五页上签好姓名和日期并与您的投标书一起返回，以作为您理解该质量生命的记录。

动力总成供应商请签好姓名和日期后把第六页也一起返回。

1. 所有的供应商应该向通用公司提供零缺陷的产品。

在首次报价和其后的报价中，供应商商需要说明为检测缺陷（防错装置等）和防止缺陷流至客户所需要的预算。

供应商以后追加的控制手段，费用由供应商承担。

2. ISO/TS 16949 或 QS-9000 –质量体系要求∙GM 所有的供应商必须通过其中之一的质量体系认证，并且取得相应的证书.这些标准要求对供应商质量做广泛的，正式地审核并且型式可操作。

这个评价应得到第三方的认证注册。

∙供应商如果没有通过ISO/TS 16949 或 QS-9000的认证,或者这些供应商新建或采购设备来制造报价的零件，供应商在报价时必须包括通过认证的时间。

3. 通用汽车的程序和参考文件●供应商必须遵守以下文件：质量先期策划和控制计划参考手册（AIAG）潜在失效模式和影响分析（FMEA）参考手册（AIAG）统计过程控制（SPC）参考手册（AIAG）测量系统分析（MSA）参考手册（AIAG）生产件批准程序（PPAP）手册（AIAG）关键特性指示系统（KCDS ） GM-1805QNGP-5 供应商质量过程和测量程序. GM-1746GP-7 总成件确认和可追溯程序.GM-1730GP-8 持续改进程序. GM-1747GP-9 按节拍生产. GM-1960GP-10 供应商检测设备的评价和鉴定.GM-1796GP-11 预样件和样件物料综合程序. GM-1820GP-12 早期生产遏制 .GM-1920GM-供应商技术信息 GM-1825追溯性标识的要求 TIR-15-300. GM-1731供应商焊接质量支持手册发运零件的证明标签标准. GM-*1724检具要求标准 GM-1925供应商样件物料的操作指南 NAO-0065GMNA 和LAAM规范）—供应商发送零件到GM 南北美洲工厂GP-4 预试生产/试生产物料发运程序. GM-1407GP-6 供应商检查物料相应的让步接受标准零件和成品的条形码 ECV/VCVS. GM-1737包装和生产产品的鉴定要求。