电大4015《商务交际英语(1)》开放大学期末考试试题2019年7月(含答案)

国家开放大学电大专科《商务英语1》期末题库及答案1（试卷号：3897）题库一一、交际用语(共10分，每小题2分)1-5题:根据对话内容选择恰当的选项，并将答案序号写在答题纸上。

1.—Could you please tell me your name ?A.Sure.I like it.B.Sure.It is my pleasure.C. Sure. My name is John Taylor2.—When can you effect shipment ?—_A.Around in June.B.It is late.C.A direct shipment is better3.一Hello，I'm Susan.Nice to meet you.-A.And you ?B.Nice to meet you，too.C. Very nice.4.一I can show you around，if you like.一A.Let's go.B.Sure. Thank you.C.I can't wait.5.一You know， your parents wished you had told them the truth earlier.A.We should also find that.B.So be careful with telling the truth.C.Well， truth is not always pleasant二、词汇与结构(共30分，每小题2分)6-20题:阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项，并将答案序号写在答题纸上。

6.The whole family enjoying the beautiful music now.A. are allB.all isC.all are7.—How many children_in the picture?一Three.A.are thereB.is thereC. have there8.We're sorry to tell you that your remittance_yet.A.won't arriveB. hasn't arrivedC. doesn't arrive9. This story is about some American students learned business ski1ls by operating their own banks.A.whoB.whichC.whom10.Now，we have enlarged and our domestic market and European market.A.consolidatedB.mergedC. purchased11.If you want to pay something in another currency，you have to change your money into the other money.A.inB.forC. back12.I'll get your RMB for you while you're_these forms.A.filling outB.taking outC. working out13.The question___we should use this brand name will be decided by our marketing team.A.whichB. WhetherC.what14.Do you think you could cut it30%?A.byB.downC.at15.I have finished_your project plan.A.readB.to readC. reading16.Prices may change quickly if supply or demand_A.changesB.changeC.will change17.Actually，buyers are the group of people___want to buy certain goods or services.A.theyB.whoC. which18.The next shareholder's meeting was at the end of this year.A.schedulededC. made19.A week ago，I sent him a statement the amount overdue.A. showB.showingC.showed20.is very important that you don't make any mistakes when you calculate those figures.A. ThatB.WhatC.It三、阅读理解(共40分，每小题4分)21-25题:阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

国家开放大学电大专科《商务交际英语(1)》期末试题及答案(试卷号：4015)I. MULTIPLE CHOICE (10 小题，每小题2 分，共20 分)Choose the letter indicating the best choice to complete each sentence or answer each question.1.The process used to send and interpret messages is called .municationB.feedbackC.translation2. A is composed of a set of symbols.A.messageB.senderC.receiver3. A letter from a boss to his secretary is an communication.A.oralB.internalC.external4.messages are usually organized in an indirect order.A.PositiveB.NeutralC.Negative5.An obstacle to the communication process is called a(n) .A.internal barrierB.external barriermunication barrier6. A synonym for is difference.A.diversityB.ethnicityC.minority7. A is a formal report that describes a problem and recommends a solution.A.memoB.proposalC.letter8.reports present information and include little analysis.A.Formalrmalrmational9.After analyzing data, you may arrive at a(n) .A.hypothesisB・ conclusionC. recommendation10.The is what you want to achieve through a message.A.objectiveB.main ideaC.supporting informationIL TRUE/FALSE (10小题，每小题2分，共20分)Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.IL A multinational company conducts business with just one nation.12.If possible, a memo should be limited to one page-13.Cultural differences can be communication barriers.14.In good business writing, the writer sometimes addresses the receiver by name.15.There is no right or wrong way to fold a letter and insert it into an envelope-17.Proposals may be internal or external.18.There are two participants in the communication process： the message and the receiver.e indirect order when you expect your reader to response favorably to the main idea in a report.20.Analytical reports present information and include analysis, conclusions, and recommendations. III. READING COMPREHENSION （10 小题，每小题2 分，共20 分）Read the following two passages and answer the questions.Passage OneNowadays, more and more attention is being paid to "business ethics". But what does it mean? What is the importance of ethics in business?Business ethics is not about personality^ though a good personality is valuable. Ethics is the primary clement and prerequisite for successful business. No matter what you do, you should think of business as a matter of integrity. Nowadays, the slip in ethics and the absence of social responsibility, especially integrity, have led to a crisis in business, seriously influencing social development.Events resulting from a loss of trust arc being seen now and then and they affect the society in many unfortunate ways. Most people know the importance of business ethics, but still some people don't honor them. We often hear media reports on problems in business, such as adding harmful materials to products. These behaviors cause much damage to consumers, who spend money but do not get quality commodities, especially when these commodities do great harm to their health. It is difficult for people to forget the case in which some children consumed unsafe milk powder produced by a few immoral businesses, and their health suffered serious damage as a result. People can't bear this kind of behavior and the businesses responsible must be closed down and the related personnel be published.21.What is the primary component for a prosperous business?A.Good management.Business ethics.C. Reliable credit status.22.What is the influence of losing integrity?A.Hinder social development.B・ Worsen the company's reputation.C・ Reduce people's trust between each other.23.What is people's attitude towards business ethics?A.All people pay attention to business ethics.Be Most people attach importance to it and follow it.C. Lots of people know its importance but still some don't honor it.24.Which of the following items is NOT mentioned in this passage?A.The absence of ethics has led to a crisis in business world.B.Manufacturers' immoral behaviors do little harm to consumers.C.Media is important for people to know more about commodities.25.What is the author's attitude toward immoral behaviors in business?A- Critical.B.Affirmative.C.Indifferent.Passage TwoSome people make you feel comfortable when they are around. These people have something in common. And once we know what it is we can try to do it ourselves.How is it done? Here are several skills that good talkers have. If you follow the skills, they'll help you put people at their ease, and make friends with them quickly.First of all, good talkers ask questions. Almost anyone, no matter how shy he is, will answer a question. And how he answers will let you know how far you can go.Second, once good talkers have asked questions, they listen to the answers. And to find out what sort of person you are talking to, you really have to listen carefully and attentively.Real listening at least means some things. First it means not to change the subject of the conversation. Real listening also means not just listening to words but to tones of voice. If the voice sounds dull, then, it's time for you to change the subject.Finally, good talkers know well now to deal with the occasion of parting. If you want to see that person again, don't keep it a secret. Let people know what you feel, and they may walk away feeling as if they've know you half their life.26.If you follow the skills that good talkers have, they'll help you・A.make friends quicklyB.make friends slowlyG become a famous speaker27.Asking questions might be a quite good and suitable way.A.for you to make more and more new friendsB.to begin your business talksC.to get the conversation going smoothly28.Generally speaking, good talkers are persons who.A.are good at making any topic interestingB.never talk too much or too littleC・ always speak in a gentle way29.If you really take delight in meeting someone again, .A.it seems necessary for you to let him know itB.it's proper for you to give him a second handshakeC.it'll be helpful for you to have further understanding of him30.What's the main idea of the passage?A. How to be a good listener.B< How to ask questions.C.The skills that good talkers have.IV. TRANSLATION （4小题，每小题5分，共20分）Translate the following sentences into Chinese.31.Whether you realize it or not, you spend about two-thirds of each day communicating.32.Your coworkers, customers, and business associates come from differentbackgrounds.33.Men and women can be hired for any job for which they arc qualified in today's workplace.34.E-mail has several advantages compared to other types of written communication.V. WRITING （2小题，每小题10分，共20分）35.According to the given facts, format a business envelope. （10 分）The sender：Mr. Brown, Manager, Tricorp Office Systems48 Commonwealth Lane, Singapore 149553Fax：（65） 276 8891The receiver:Ms. Lim, Office Manager, JL Technology Pte Lid.15 Hoy Fatt Road, Singapore 159504Fax：（65）283 053736.Write a letter in a traditional format according to the following situation. （10 分）Your best friend, Liu Hui, gave you a book as your birthday gift. Please write a letter of congratulation （感谢信）lo show your thanks, and to explain why you like the book.试题答案及评分标准（仅供参考）I. MULTIPLE CHOICE （10 小题，每小题2 分，共20 分）IL TRUE/FALSE （10小题，每小题2分，共20分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book-ill. READING COMPREHENSION 小题，每小题分，共分）Read the following two passages and answer the questions.IV.TRANSLATION （4小题，每小题5分，共20分）Translate the following sentences into Chinese.31.Whether you realize it or not, you spend about two-thirds of each day communicating.无论你是否意识到，你每天都要花大约三分之二的时间进行交流。

国家开放大学2019年秋商务英语3897试题与答案（在后面）一、交际用语（共计10分，每小题分）题：根据对话内容选择恰当的选项。

1.- Thank you very much for helping me.A.You're welcome.B.It doesn't matter.C.No need.2.一Hello, Lucy. How are you?And you?A.Fine, thanks.B.Yes, I am.C.Glad to meet you.3.—— Help yourself to some fish.A.It sounds nice.B.Thank you.C.Yes, please.4.一Good morning. Far East Logistics Company. This is Lin Hanxue. May I help you?A.Good morning, Ms. Lin. Nice to meet you.B.No, thank you.C.Good morning, Ms. Lin. This is Daniel Anderson speaking.5.- Here you are, Sir.A.All right.B.Yes, here we are.C.Thank you very much.二、词汇与结构（共计30分，每小题分）20题：阅读下面的句子，从三个选项中选出一个能填入空白处的最佳选项。

6.There many people running in the park every morning.A.isC. areB.were7.These police often the children across the street.A.helpB.helpsC.is helping8.It is better to tell someone to get it.A.fixB.fixedC.fixing9.The ten-day display and sale finished tomorrow.A.isB.would beC.will be10.You are planning to export this product to Europe, ?A.don't youB.aren't youC.are youI 1. Markets are the system that some people's demands and some other people's supplies.A.rejectsB.meetsC.bridges12.Small holes should be made in theA.dryC.wet13.I packing in wooden cases.A.PreferB.getC.think14.I'll the remittance f or you m our records.A.check inC. check upB.check out15.Th ere are some visitors to our marketing department next week.eB.to comingmg16.The woolen gloves should in twenty boxes.A.be packedC.be packing17.But the charge will be __ a nd it also slows down delivery.A.more valuableB.cheaperC.higher18.I'd like to know what time we can get the container it is in the port.A.whyB.whenC.where19.The third part is the results.A.expectB.expectingC.expected20.18 of the EU members have replaced their national currencies by Euro notes and corns 2002.A.forB.atC.since三、阅读理解（共计40分，每小题分）2125题：阅读下列短文，从三个选项中选出一个正确答案。

电大《开放英语》期末考试题库及答案第一部分交际用语1．–I haven't seen Belly for 10 years.(B)B. Neither have I2．–What subjects are you studying?(C )C. I'm studying philosophy3．–I wonder if you could help me.( D)D. Of course4．–Hurry up. The lecture begins at 2:00.(A )A. Don't worry. We've got 20 minutes5．- David, you've been losing your temper over nothing lately.(C) C. I’m sorry. I shouldn’t have blown up like that 6．–Excuse me, I didn't mean to bother you.(C)C. That's quite all right7.–Thanks a lot. You've gone to so much trouble.(A)A. It's no trouble at all8.–I've ordered pizza and salad. What else do you want?(C)C. A beer is fine for me. I'm not hungry yet9.–What would you like, tea or coffee?(B)B. Coffee, please10.–Hello, could I speak to Don please?(D)D. Who's speaking11.–May I help you, madam?(D)D. Yes, I'd like 2 kilos of oranges12.–Nice weather, isn't it?(C)C. Yes, it is13.–Must I do the washing-up tonight?(B)B. Leave it if you're exhausted14.–Could you tell me where Mr. Lake is?(B)B. At the office15.–Do you like watching football matches?(D)D. Football? No. It's a waste of time16. —Hello, Sally. How’s everything?(D)D. Just so-so17 —Excuse me, would you lend me your calculator?(A)A. Certainly. Here you are18. —I don’t like the spots programs on Sundays.(B)B. Neither do I19. —What’s the problem, Harry? (D)D. I can’t remember where I left my glasses20 —What kind of TV program do you like best?(C)C. It’s hard to say, actua lly21. --What about going for a walk?(A)A. Why not? A good idea22. —I think the Internet is very helpful.(A)A. Yes, so do I23. —Which language do you speak at home?(D)D. English, most of the time24. —Must we hand in our homework now? (C)C. No, you needn’t25. —Let’s take a walk. (A)A. Yes, let’s26. —Hello, could I speak to Don please?(D)D. Who’s speaking27. —Do you think the exam will be put off?(C)C. Not likely28. —In my opinion, you’d better take a couple of days off.(A)A. I’ll take your ad vice29. —Would you mind if I open the window for a better view?(D)D. Of course not30．I have an appointment with Dr. Johnson.(C)C. Please wait for minute. He is busy now31．Afternoon, sir. Where to?(A)A. Please get me to the airport32．Can I help you to get it down? (C)C. Thanks. It’s so nice of you33．—I’m trying to call Marie, but there’s no answer.(D).D. Really? Maybe she’s out34．—Are you sure about that? (D)D. Oh, yes. I’m absolutely positive35．—Would you like to see the menu?(A) .A. No, thanks. I already know what to order36．—What if my computer doesn’t work?(B)B. Ask Anne for help37．—How’s the movie? Interesting?(C) .C. Far from. I should have stayed home watching TV38．—Is this the motel you mentioned?(B) .B. Yes, it’s as quiet as we expected第二部分词汇与结构1.After（C）the shopping list, I found that I forgot to buy salt.C. checking2.Ann is studying （B）at university.B. politics3.After（C ）the bid, major construction began in Beijing.C. winning4.Be sure to（A ）your wife when you come here this evening.A. bring5.---Can I get you a couple of tea? （A）A. That’s very nice of you6.Don’t worry. There is （C）room for all your books here.C. enough7.（A ）fine weather it is!A. What8.（C ）for the Olympic Games begin about ten years in advance.C. Bidding9.Everything（D ）if Albert hadn’t called the fire brigade.D. would have been destroyed10.Her parents died when she was very young, so she was （A ）by her aunt.A. brought up11.（B）he said is quite right.B. What12.He kept the light in his room （B ）the whole night.B. burning13.He was （A ）about his new job.A. over the moon14.He has been （B）in hospital for a month.B. in danger15.He spends a quarter of the day （B ）B. sleeping16.It happened （D ）a winter night.D. on17.If you （A ）stop smoking, you can only expect to have a bad cough.A. won’t18.It’s not safe （C ）in the street.C, playing19.（D ）it with me and I’ll see what I can do.D. Leave20.I don’t suppose he will attend the meeting, （B ）?B. will he21.I think all these are main points （B ）much attention.B. worthy of22.I have given（C ）eating meat.C. up23.I know it isn’t important but I can’t help （B ）about it.B. thinking24.Linda offered him her congratulations （D）his passing the college entrance exams.D. on25.Mr. White has a wife and three children to （A ）A. raise26.Mary forgot（B ）a letter to her mother, so she wrote to her just now.B. to write27.Not only I but also Jane and Mary （B）tired of having one examination after another.B. are28.Our plane （A）from London at 7:00 yesterday evening.A. took off29.On his first sea（D）, he was still quite young but showed great courage to face the storm.D. voyage30.She’s unlucky, and she’s always suffering （D ）luck one after another.D. ill31.She has lived here （B）three years.B. for32.Time is money! We should （B ）our time. B. make good use of33.They （B）the train until it disappeared in the distance.B. watched34.That’s all settled. It （D）talked about.D. needn’t be35.The bedroom needs （A ）A. decorating36.--- What’s happened to T om? ---（D ）to hospital.D. He’s been taken37.---Which do you like better, real movies （D）cartoons?---- I prefer cartoons ____ real movies.D. or, to38.What a fool I have been! Why （B ）I think of that before?B. didn’t39.We must make a difference between （A ）language and _____language.A. spoken, written40.We （A ）every day when we were children.A. used to swim41.You must explain （C）how they succeeded ________ the experiment.C. to us, in42.You look （D ）. What ______ you ________?D. tired, have…been doing43.Not until most of the people had left the airport （C ）his sister was there.C. did he see44.They are （B ）students that they all performed well in the nationwide examinations.B. such diligent45.She paid the builder （A ）the gate.A. to repair46.We（A ）every day when we were children.A. used to swim47.The work（A ）by the time you get there.A. will have been done48.It is assumed that students at an intermediate level will have a good （A ）of the basic structures and vocabulary of English.A. command49.More and more people in China now （A ）to work regularly.A. drive50.We （D）the bathroom and plan ____ the bedroom this year.D. have painted…to paint51.I regret （B）that I'm unable to help you.B. to say52.They all （B ）the job.B. asked for53.We have our office （C ）every day by a cleaner.C. cleaned54.Mother was busy. Although she was not watching the basketball on TV, she （A）it on the radio.A. was listening to55.In the fifties last century, many new cities （C ）in the desert.C. grew up56.He （A）in the laboratory the whole morning.A. has been working57.You like playing football, （B）you?B. didn't58.That's the（C ）gentleman I've been telling you about.C. very59.Dr. Hoffman proposed that we （A）the meeting until next week.A. put off60. China is （A）the east of Asia.A. in61. Parliament didn't think the Prime Minister did enough in the improvement of fair employment, （B）he was asked to write to Parliament for further explanation.B. so62.He asked me where （B）from.B. I came63.（B ）, we keep records on all the experiments so that we may have enough data.B. As a rule64.I thought that this would be a funny trick （A）Jim.A. to play on65.If the man （B ）succeed, he must work as hard as he can.B. is to66.I prefer tea （A）coffee.A. to67.The beef I ate at the restaurant yesterday is delicious. I'd like to have it again even if it costs （D）.D. twice as much68.I have （B）finished the report.B. already69.–Where （B ）the recorder? I can't see it anywhere.–I ______ it right here, but now it's gone.B. have you put; put70.You look （D ）. What ______ you ________ ?D. tired, have…been doing71.We are （B ）in the future of our motherland.B. confident72．Frank plays （C ）Alex.C. a lot better than73. I broke my leg when I （B）skiing in America.B. was74. She was convicted （C）murder.C. of75. A new hotel （D）in the center of town at the moment.D. is being built76. It is very convenient （A）here.A. living77. I have lived here （B）1997.B. since78. The bedroom needs （A）.A. decorating79. He is the man （D）dog bit me.D. whose80. I’m tired. I （B）working very hard.B. have been81. Before she left on the trip, she （D）hard.D. had trained82. He keeps （B）at himself in the mirror.B. looking83. The sun heats the earth, （C）is very important to living things.C. which84. Ancient Greece is the （A）of western civilization.A. origin85. Please stop （B）. It cannot help the situation.B. shouting86. The big man has always been eating on the go, （A）he has got stomachache.A. so87. Let me （B）the case carefully before I draw a conclusion.B. look into88. He, as well as I, （D）a student.D. is89. She （C）her success to hard word and strong will.C. owes90. Mr. Smith （C）a most important part in the development of our city.C. played91. I’d rather stay at home than （C）a walk.C. take92. Hardly （A）home when it began to rain.A. had I got93. I prefer classic music （D）pop music.D. to94. All the team members tried their best. We lost the game, （A）.A. however95. When we were having a meeting, the director （B）thebad news by telephone.B. was told96. Silk（B）by Chinese for thousands of years now.B. has been used97. You （B）to lock the door at night.B. ought98. Before I got to the cinema, the film （A）.A. had begunA. to shout99. The patient acted on the doctor’s （B）and finally recovered.B. advice100. A lecture hall is （C）where students attend lectures.C. one101. Don’t worry, your watch （D）and you can have it in no time.D. is being repaired102. The definition leaves （B）for disagreement.B. much room103. Not always （B）they want (to).B. can people do what104. Sadam（B）for 25 years.B. was married105. I don’t want you to make any trouble, （C）, I urge you to solve the problem.C. on the contrary106. Why （B）the old block of flats _________ demolished next month?B. is…being107. At present, the most important thing is that Britain needs （A）more to improve the relationship with the USA.A. to do完型填空文章1：开头More and more people…..⑴have⑵have been asking⑶due⑷who⑸-⑹which⑺estimated⑻to have them installed⑼yet⑽to install文章2：开头Traffic in India means…..⑴have been sold⑵in⑶vehicles⑷with⑸on⑹pulled⑺watch out⑻are recommended⑼by⑽that 文章3：开头Most workers spend eight….⑴workdays⑵enjoy⑶extra⑷to⑸rather⑹under⑺As a result⑻little⑼end⑽health文章4：开头There are advantages and dis⑴both⑵to⑶than⑷do⑸prepares⑹yet⑺on⑻new⑼as⑽hav e文章5：开头Jules Verne’s most famous⑴meaning⑵invented⑶at⑷story-teller⑸tobe⑹who⑺easy⑻ways⑼as well as⑽Sometimes文章6：开头Peter Blake is a successful⑴used⑵was⑶decided⑷been⑸so⑹which⑺own⑻on⑼-⑽but文章7：开头Although international⑴exciting⑵from…in…from⑶which⑷to⑸leave⑹before⑺eff ects⑻lessen⑼best⑽for文章8：开头Frank knew he was very ill⑴sometimes⑵in⑶mind⑷listened⑸beadmitted⑹remember⑺nobody⑻whenever⑼only⑽like 文章9：开头A study（）….⑴has shown⑵to⑶who⑷even if⑸more likely⑹were⑺exercising⑻However⑼to reduce⑽encourage 文章10：开头A study has shown that fitness is the key⑴to⑵or⑶those who do not⑷the least⑸whether or not⑹to be fat⑺being⑻smoking⑼on⑽to exercise文章11：开头A survey was carried out last year……⑴by⑵sharply⑶Although⑷toexercise⑸walking⑹walk⑺on⑻to make⑼for⑽for文章12：开头Bill was on holiday and he was very……⑴about⑵who⑶hadhad⑷about⑸surprised⑹for⑺anything⑻his⑼and⑽with 阅读理解：文章1：开头是：Bill cooper is portfolio manager of the 13billion value thust funds ……..⑴for nine years running ⑵through his fathers explanation ⑶one can make money through buying stocks⑷hard work ⑸only indicated that one was ready to start his career文章2：开头是：my mother reised me as best as the could⑴poor ⑵badly ⑶whichare not regular or fixed⑷the three years of military service⑸the anthor was surprised that he was accepted as a firefight文章3：开头：robert was born in a small town in England⑴his father is a rich farmer⑵there were a lot of thiever in the city⑶he was afraid to lose his wallet⑷he hoped to make fun of the thieves ⑸the thief make fun of Robert文章4：开头I have two jobs growing up and they all help share my life…⑴how to talk and behave properly ⑵working in different occupations⑶challenging⑷joining a baseball game ⑸never be faraid of taking risks文章5：开头Paper was invented by the Chinese in the firstcentury ad⑴in china⑵in 1500 ⑶one tre ⑷faster⑸houses文章6：开头the entertainment profession ,or shou business⑴geting the best tailor⑵yonger singes are catching up⑶they make him rich and famous ⑷can be very annoying ⑸keep smiling文章7：开头may you wish upon a thousand stars?⑴husband and wife⑵her motorhome ⑶they learn a lot more than ordinary school kids ⑷global positioning syatem ⑸their life is rich and they stay closer to each other文章8：开头dear folks :I ’ve been here fou about three weeks…⑴looks very different form what she expected ⑵it is the cheapest⑶to keep up in a differentlearning bnvironment ⑷less confident in making⑸lanzhou 文章9：开头a funny thing happened on the way to the communication..⑴unhappy⑵both A and B ⑶more disconnecet⑷all of the above ⑸it actually creates a distand between …文章10：开头Cynthia woolly is calld the Michael Jordan of women…⑴the best professional woman baskbetball well ⑵the team leader of a basketball team ⑶at a disadvantage⑷she doesn’t want the yonger ⑸providing them eith a better文章11 开头：I was 15 when I walked into ..⑴he happended to walk into the shop and got in by chance⑵it helped him understand the world and himself ⑶proud of himself⑷perauding his boss to let him do the stor y on tv⑸it helps people make sense of the worle文章12：开头we are all in rush ..⑴feel time is pressing ⑵at the same time ⑶about time ⑷is doubtful about⑸can we save timesaving文章13开头：PALO ALTO ，California…⑴children will get father if they spend more time watching tv⑵is more than fours a day⑶three hours ⑷childrend usually eat more while watching tv⑸both A and B文章14开头：Lillian hanson , a college student .⑴she hadn’t got enough money⑵to further her education at college⑶that she is 73 years old ⑷they were dee ply moved by her spirit ⑸cares for study very much文章15开头the greatest recent social changers have been in the lives of woman ..⑴at about tewenty-five ⑵many children died before they were five⑶was unlikely to find a job evwen if the wanted one⑷marry before they are twenty-five ⑸today more married women leave…文章16开头：Once the king of India fell ill and sent for his doctor.⑴drinking bull’s milk ⑵hated Gulbo very much ⑶He was upset. ⑷Because she wanted the king to notice her.⑸understood the girl’s meaning文章17开头：People all over the world today are beginning to…..⑴the release of artificial or natural substances into the environment⑵all sides concerned would make more efforts⑶both a litter problem and a waster of resources⑷Eating⑸bits of waste things 文章18开头：Thousands of years ago,⑴how life began on a volcano-produced island⑵its own rock⑶bare⑷soil, plants and animals⑸Insects could not live onthe island without plants.文章19开头：In the last 500 years, nothing about people⑴Food⑵some shops⑶the potato harvest was bad⑷Ethiopia⑸coffee drinks were first made by Arabs 文章20开头：Crime Prevention Initiatives……AT HOME⑴how to avoid the crimes both at home and in the street⑵never leave the keys to workmen since they can easily make copies⑶go to public places⑷Because it’s conveni ent for us to report to the police in case there is a burglary.⑸we cannot part with the money when being attacked文章21开头：An Extraordinary Change of Direction Molly Wilson had been⑴very unusual and surprising⑵dissatisfied because I had nothing better to do at home⑶part of the route of sail⑷not smooth because of huge waves⑸the qualities she needed for the trip were the same as those for a dancer文章22开头：There have been changes in all sorts of different areas⑴The increasing divorce rate in the UK.⑵the marriag e rate has gone down more rapidly in the UK ⑶soar⑷The highest divorce rate was around 1969.⑸the birth rate in the UK is decreasing rapidly now文章23开头：Some people think they have an answer to the troubles⑴are the solution to some city problems⑵some bike ri ders⑶special parts of the road for bicycle riders only⑷In New York City, many people use bikes as they have special lanes.⑸Solution to Traffic Problem in New York文章24开头：Benjamin Disraeli,⑴a miniature world thanks to its great culturaldiversity⑵many youn g people are immigrants from different backgrounds⑶40%⑷young people feel at ease with a large number of diversified cultures ⑸the cultural diversity in London 文章25开头：When I was a little girl….⑴C ⑵B⑶A⑷B⑸ D文章26开头："Listen, that's not right." …..⑴D ⑵D ⑶B ⑷C⑸A文章27开头：I had two jobs growing up and they all helped shape my life.⑴B ⑵D ⑶A ⑷C ⑸C文章28开头：Every day, the news of the world is relayed⑴D ⑵D ⑶D ⑷B ⑸B文章29开头：Hello, new students! This is a message from the Students Union Committee.⑴B ⑵A ⑶A ⑷A ⑸C文章30开头：People travel a lot with Heaven Air because⑴B ⑵D ⑶C ⑷C ⑸D文章31开头：John Preston lives in a flat in north London.⑴A ⑵C ⑶B ⑷C ⑸D文章32开头：We often use gestures to express1. D2. D3. A4. D5. C文章33开头：Who will stage the games?(1. D 2. B 3. D 4. D 5. D)文章34开头：We walked in so quietly that the nurse(1. C 2. D 3. B 4. D 5. D)文章35开头：Did you know there are some very special dogs⑴all of the above people ⑵100000⑶the charity ⑷buy newspaper from the shop⑸neighbour 文章36开头：10th August, 2004Dear Sirs,(1. D 2. C 3. B 4. C 5. A)文章37开头：When companies need new⑴Larger,well-known companies⑵A person looking for a job should only apply to companies that advertise in newspapers⑶A resume and a cover letter⑷The company might write back and tell you that there is no position a vailable at that time⑸False 文章38开头：A 15-year old boy,……⑴shops⑵22 boxes⑶twice⑷when the boy began swearing(骂人)⑸the absence of the boys father 文章39开头：East London has traditionally…⑴hss always been a home for immigrants⑵jobs⑶mainly in East london⑷used to be a cheap placeto live in⑸it has good……文章40开头：T oday in the west, probably……⑴1980s and 1990s⑵all of the three⑶It means“almost”⑷young people have to have more skills to get good jobs⑸It tell you that computer……文章41开头：Children in the UK……⑴five for 11 years⑵all of above⑶five years⑷over 20%⑸Both A and B文章42开头：Everybody knowns that words……⑴ways for communication⑵Either with words or without words⑶A cry for help⑷you can leave you car there ⑸H 判断文章1开头：“Get up, the water is coming.”Yan Xinzhi, director⑴As neighborhood committee…T⑵The passage reveals thatall….F⑶The passage is written…F⑷The lack of water….T⑸Xi’an is another city…NG文章2开头：People who cannot tell⑴A color-blind….F⑵Many color-blind….T⑶It’s especially….F⑷A person who….NG⑸Up to now,….F文章3开头：Lily is 70 years old⑴Lily wakes before…T⑵Tilly is satisfied…NG⑶Joan sometimes….T⑷Lily"s brother….F⑸Lily and her….F文章4开头：Benjamin Disraeli,⑴London is…F⑵The city of…T⑶All African…F⑷39% of the….F⑸Old people….NG文章5：开头The ancient Olympic Games⑴The ancient…F⑵The ancient…F⑶They did not…T⑷They first used…T⑸Both the Olympic…NG文章6：开头My grandfather was a very interesting man.⑴The author’s…T⑵His dog always…F⑶The author’s…NG⑷The author’s…F⑸The author’s…T文章7：开头Speedway racing is a type……⑴you need……T⑵speedway races are……F⑶speedway races ware……T⑷Jack Hill……F⑸The Ilford……NG文章8：开头You asked me to tell you ……⑴people in lran……F⑵People in England……T⑶In lran……F⑷The writer was……T⑸There area lot of……NG作文1、(1)日常活动（2）主要工作（职业活动）（3）社交生活SampleDear Bob:I’ll tell you something above my daily life in this email and hope you will find it interesting.I usually get up early and go to work at 8 o’clock.. I have lunch in the office. And I come back home at six. As a secretary, I deal with phone calls, emails and faxes during work hours. I also do the paper work for the manager.After work, I like to do shopping with friends or watch TV at home. Sometimes, I also like to chat on the Internet.Best regards,2、(1) 童年梦想（2）目前的情况（3）对未来的希望Sample1st August 2005Dear Jennifer:Thank you for telling me about yourself. I’d like to let you know more about me too.As a child, I wanted to be a detective. I thought a detective was really great because he could solve criminal cases to do justice. But my dream never came true, I’m now a librarian, dealing with books every day. The work is nothing thrilling, but I like it. Since there are more and more electronic materials, I hope that we will have an e-library built soon.Looking forward to hearing from you again.Best wishes,Ian3、(1)事件发生的时间和地点（2）人物（3）事件的经过SampleOne day last week, a girl parked her car outside a fashion house. As soon as she was inside, two men opened the car door, started the engine and drove away in just one minute. When the girl recovered from the shock, she called 110. Luckily, there was a police patrol car nearby. So the girl got in the police car and they drove in the direction where the thieves escaped. Twentyminutes later, they found the car waiting at a busy crossroad for the traffic lights to turn green. Needless to say, the car thieves were caught red-handed.4、(1)自主（autonomous）学习与远程教育（2）自主学习与合作（collaborative）学习（3）你自己的学习情况SampleAutonomous learning is an important learning style in distance education. It is an essential skill for distance learners because they study alone most of the time. They do not meet their tutors or classmates very. However, distance learners can learn a lot from each other. So autonomous learning and collaborative learning go hand in hand. I am a distance learner. I have to do most learning tasks by myself. Meanwhile we have group activities every two weeks to complete some learning tasks or share experiences. I have found both forms of learning very helpful.5、（1）有一种观点认为：城市生活比乡村生活好（2）你对这种观点的看法（3）你的结论SampleSome people believe that town life is better than country life.I don’t agree with this. Town life can be convenient to us in many aspects. For example, you can move around easily, shopping can be more fun in a big shopping mail and you can enjoy a more colorful nightlife. But there are also many disadvantages. It is mush nosier than in the country. Air pollution is more serious. It is not easy to park your car. It costs more to live in town. To name but a few is enough. Therefore, I prefer country life.6、（1）保持身体健康的重要性（2）保持身体健康的方法（3）重申保持身体健康的意义SampleNowadays, more and more people know the importance ofkeeping healthy. Without a healthy body, we can do nothing. For me, there are main ways to keep healthy.Fist, it is necessary to keep a balanced diet, which is the basis of good health. Is is important to take regular exercises, such as swimming, jogging and so on. Last but not least, it is essential to keep in aRelaxation and entertainment are ways to renew our spirits and release our stress.When we make healthy habits a part of our everyday life, we are bound to keep healthy.7、（1）哪一种是你最喜欢的交通方式（2）阐述你的理由（3）作出结论In a modern city, there are many means of transportation, such as subway, taxi, bus and so on.. But my favorite means of transportation is by bike.Fist, riding a bike is good for keeping healthy. I spend one hour riding a bike to my office on my working day, and I think it is a good form of physical exercise. Secondly, it is money-saving. Recently, the private car drivers always complain the price of gas is higher and higher, but if you ride a bike, it will cost you nothing. Thirdly, it is beneficial for protecting the environment, so it is a “green”form of transportation.Therefore, although it has some disadvantages, I like riding a bike best.8、（1）描述你家的位置（2）各个房间的功能（3）表达你对你家居条件的态度My home is a newly-built house in the north of the city. We have three rooms in addition to the kitchen and bathroom. The fist room is the main room or living room. It is for having meals, relaxing, reading, watching television and so on. It is the busiestro om in the house. The second room is my daughter’s bedroom. She sleeps and dresses there. The third room belongs to my wife and me. It seems quite spacious because we have little furniture. We sleep, lessons and generally relax there. I think my home is cozy and I like my home.9、（1）你最喜欢的电视节目是什么（2）你喜欢它的理由（3）作出结论CCTV today offers a great variety of programmes to meet different needs and tastes. For example, the weather forecast, serials, films, sports and so on. My favorite TV programme, however, is the news.There are several points that are worth mentioning. For one thing, it covers news about important events both at home and abroad. Besides, the news it provides is timely and reliable. Finally, it broadcasts in the evening during the so-called “golden time”. It saves me much time reading through newspapers for current affairs.In short, watching the news on CCTV has become part of my daily life.10、（1）你理想的工作是什么样（2）你的理由（3）如何实现你的理想Everybody has his dream his career in the future. He or she might want to be a teacher, a doctor, a scientist, a sportsperson and so on. To tell you the truth, my ideal job is in business. The idea came into being when I was a child.With the development of market economy, there are many prosperous opportunities in business, I like reading stories about some successful businessmen such as Bill Gates, Li Jiacheng, etc.I believe I will be a man like them some day.Now, I am majoring in Computering. I must study hard to getmyself qualified for my future job. 11、假设你市王华，想去北京21ST报社应聘，感激表格想一封应聘信，包括出生日期，个人简介等（形成性考核1）Dear Sirs,My name is Wuhua, born on July 6th, 1965 inChangchun, Jilin Province, China. I am a journalist and have already had eleven years of working experience. I can speak Japanese and Germany besides English and of course I’m good at operating computer.I graduated from Journalism Department of Beijing University in 1990 and then worked as a journalist in Shenzhen Daily till December, 1996. I studied in BBC from 1997 to 1998 and since Icame back in January, 1999, I have been head of the news section .I will be very lucky if I can work in your newspaper---- The 21st Century. And I think I have abilities to do the job well.Yours Sincerely,Wuhua12、通知：假如你是深圳广播电视大学学生会主席，要举办一次英语讲座，主讲人是深圳电大美籍教授，内容是美国印第安人与美国历史。

2019年广播电视大学考试就要开始了，祝各位考生顺利通关，取得满意的好成绩，加油，你最棒！2019年电大英语期末考试试卷及答案交际用语Use of English阅读下面的小对话，判断答语是否恰当，恰当的选A（Right）, 不恰当的选 B (Wrong)。

1. ---Your friend Sally phoned you this afternoon.--- What did she say?A. RightB. Wrong2. --- Have you ever tried sailing?--- No. I’d like to tryA. RightB. Wrong3. --- What are you going to do this evening?--- I went there with some friends. (I’m going to meet some friends.)A. RightB. Wrong4. --- Is there a bank near here?--- Yes. I saw him this morning. (Yes. There is one just down the road.)A. RightB. Wrong5. --- What time will the next train leave?--- At 8.19.A. RightB. Wrong6. --- Where did you go in China?--- I went there by train. (I went to Xi’an and Guilin.)A. RightB. Wrong7. --- Have you been to America?--- Yes. I went there last year.A. RightB. Wrong8. ---Why do you come to live in China?---Because I got a job here.A. RightB. Wrong9. ---What’s your job?--- I’m a journalist.A. RightB. Wrong10. --- Are you ready to order?--- Yes. I’ll have a steak, please.A. RightB. Wrong11. --- When did he go to America?--- Two years ago.A. RightB. Wrong12. --- How old are you? (Are you married?)--- Yes, I am.A. RightB. Wrong13. --- What did you think of the film?--- I thought it was really great.A. RightB. Wrong14. --- Are you ready to order?---Yes. I’ll have a chicken salad please.A. RightB. Wrong15. --- Are you ready to order?--- Ice cream for me please.A. RightB. Wrong16. --- Are you ready to order?--- Could I have a glass of wine please?A. RightB. Wrong17. --- Shall we go to a restaurant?--- See you later. (Great.)A. RightB. Wrong18. --- Shall we see a film tonight?---I’d rather not, I’m quite tired.A. RightB. Wrong19. --- How about drinking some coffee?--- I’d prefer to drink some tea.A. RightB. Wrong20. --- Would you like to go to the cinema this evening?---Yes, that’s a good idea.A. RightB. Wrong21. --- Have you ever tried windsurfing?--- It’s very kind of you. (No, I haven’t)A. RightB. Wrong22. --- Shall we have something to eat before we go?--- Nice to meet you. (Good idea.)A. RightB. Wrong23. --- What does he look like?--- He is tall and thin.A. RightB. Wrong24. --- Have you been to America?---I’ve never been there but I hope to go there in the future.A. RightB. Wrong25. --- Can I help you?--- Yes, please. I’d like to reserve a room.A. RightB. Wrong26. ---How do you like the film?--- It’s very good. I like it.A. RightB. Wrong27. --- Can you remember the doctor’s telephone number?--- Yes. It’s 6825612.A. RightB. Wrong28. --- Is dinner ready, Carol?--- It’s nearly ready.A. RightB. Wrong29. --- I went to a fashion show last night.--- What was it like?A. RightB. Wrong30. ---Could I have a bottle of water, please?---Certainly, madam.A. RightB. Wrong31. --- How is the weather today?。

中央广播电视大学2004—2005第一学期开放专科期末考试英语专业商务交际英语(1)试题试卷代号：2139中央广播电视大学2004—2005学年度第一学期“开放专科”期末考试英语专业商务交际英语(1) 试题I . MULTIPLE CHOICE (10 小题,每小题1分,共10分)Choose the letter indicating the best choice to complete each sentence or answer each question:1. Which of the fo[lowing is a purpose of communication'?.A. To establish and build goodwill.B. To build self-esteem.C. To persuade.D. All of the above describe a purpose of communication2. A key to receiving honest feedback isA. the attitude of the receiverB. the message's environmentC. the sender' attitudeD. effective listening3. What is the first step lo working effectively with people from different cultures?A. Teach them as much as you can about your culture.B. Learn to speak their language.C. Recognize and accept the differences between cultures.D. Pretend not to notice any differences.4. Communicating effectively with people of diverse backgrounds is bothA. challenging and rewardingB. difficult and frustratingC. complicated and unsatisfyingD. simple and uncomplicated5. Which of the following sentences contains all of the five W's?A. The Board of Directors will hold a meeting at company headquarters on March 9, 2001, to approve the revised employee policy manual.B. New employees should report at 8..30 a.m. on Monday, October 6, for an orientation session.C. Committee volunteers will meet in conference room C on Thursday at 2:30.D. Please join Chief of Staff Dr. Ar[yn Michaels at the 4~h floor nurses~ station for a tour of the new facility.6. An agenda isA. a purchase orderB. the order of business to be discussed during a meetingC. the list of decisions made during a meetingD. the order of announcements to be made at a meeting7. Which of the following letter parts is optional?A. datelineB. subject lineC. writer's nameD. salutation8. Which of the following twenty-first century?likely an accurate projectign for the workforceA. The workforee will have to be more mobile than ever before becausemarketplace.B. Continuing development of international workforce.global marketplacerequire development ofC. The technology required by the global marketplace will reduce the neea Ior a multieultural workforce.D. As nations become self-sufficient, international business will decrease, eliminating the need for a multinational workforce.9. Which of the following is based on data?A. Findings.B. Conclusions.C. Recommendations.D. Conclusions and recommendation.10. Which of the following would be a formal report?A. Memo report.B. Letter report.C. Short manuscript report.D. Long manuscript report.Ⅱ. TRUE / FALSE (10 小题,每小题1分,共10分)Write a T in the space provided if the statement is true. Write an F in the space if the statementis false. Your judgment should be based on your understanding of the course book.T/F__ 11. When using the I-attitude, the sender is showing concern for the receiver.__ 12. Integrated software will contain several types of software, and these programs can run at the same time.__ 13. A stereotype can get in the way of truly understanding an individual.__ 14. Maintaining steady eye contact with a person from an Asian culture is a good way to show that you are confident and that you really want to do business.__ 15. A receiver-oriented message contains mostly first-person pronouns, such as we and us.__ 16. A message organized in direct order includes the main idea followed by supporting information.__ 17. Hard copy is another term for electronically sent mail.__ 18. A memo heading is always in capital letters on plain stationery.__ 19. A multinational company not only does business in other countries but also maintains a multinational workforee.__ 20. Most business reports are written in formal report format.Ⅲ. CASE ANALYSIS (10 分)21. Rewrite the following short paragraph by identifying all errors and correcting them: Enclose is a certificate for 25 percent off you next purchase at Lee's. Presently, we are have a 33 percent off sale on computer and software. Come in, use your certificate, and take advantage for this opportunity.Ⅵ. READING COMPREHENSION (10 小题,每小题1分,共10分)Read the following two passages and answer the questions.Passage One:More than 65 percent of a company's business comes from current customers. Those customers are not easily replaced, so it is every company's job to keep its current customers satisfied even as it is trying to attract new customers. After all, some of those new customers will come because they hear about the store from current customers.In the fast-paced world of retail, customer loyalty is especially important. So manystores are selling the same products that retailers have to offer customers something more.That something more is their customer service. Discount coupons, valet parking (whereparking is a problem), and free gift wrapping are just some of the extras retailers now offer. Another important facet (方面)of customer service is handling customer complaints. Retailers should not think of complaints as a nuisance(麻烦事). They should see them as anexcellent opportunity for some free feedback, although it is true that a small percentage utcustomers do complain unjustly. But the vast majority of customers who complain are tellingretailers what they need to hear. For this reason, retailers should (1) listen carefully,(2)respond positively, (3) admit a mistake immediately, or if a mistake has not been made,explain the reason for the confusion, (4) ask customers what they would like done, and (5)comply with their requests. Good customer service is the surest way to stand out from all of he other retailers.22. Why are current customers important to retailers?A. They shop at the same place from habit.B. They provide at least two-thirds of a company's business.C. They bring their friends shopping with them.23. So many stores sell tile same products. How can one retailer stand out?A. With discount coupons.B. Through heavy advertising.C. With the quality of its customer service.24. How can retailers get free feedback?A. By increasing profits.B. By paying attention to complaints.C. By promoting holiday sales.25. Most customers who complain areA. doing it unjustlyB. just trying to get their money back.C. telling the retailer what he should know26. If a mistake has not been done, a retailer shouldA. offer a reason for the misunderstandingB. pretend it never happenedC. get an apology from the customerPassage Two:A formal written agreement, or contract, is invaluable to employers and employeesalike. Both benefit by having the terms of their association spelled out in advance. Spoken agreements are subject to misinterpretation. While written agreements do not guarantee identical interpretations, they can help provide legal protection for everyone involved. Most businesses have a standard contract; however, the terms of the contract may be negotiable. Changing a contract requires careful attention to the legal implications, and changes should always be noted in writing and initialed or signed by all parties. Original copies are generally retained by the employer.Contracts may list penalties(处罚)if the signed agreement is broken. With intellectual property, for example, many contracts stipulate(规定)that, while an employee works for a company, ideas developed by the employee belong to the company. If the employee tries to market his or her ideas independently, he or she risks a lawsuit(诉讼)and possibly a financial penalty to make up {or the company's presumed losses.Contractual disputes sometimes are settled by lawsuits, or they may be settled through arbitration(仲裁). In arbitration, a neutral third party investigates the disagreement. To avoid the expense of a lawsuit, many companies prefer arbitration. Contracts often contain clauses that speci[y how arbitration would take place. Both parties agree to accept the arbitrator's decision as binding.27. Written agreementsA. are not likely to be misinterpreted than oral onesB. assure that the employee and employer interpret everything identicallyC. provide legal protection [or both the employer and the employee28. Changes to a contractA. should be initialed or signed by the employerB. should be initialed or signed by the legal departmentC. should be initialed or signed by all parties to the agreement29. With intellectual property, companies often stipulate thatA. if a company employee develops a marketable idea, it belongs to the companyB. original ideas belong to the employee who thought them upC. no one can own an idea30. What happens if an employee markets his or her ideas independently?A. The company may sue for losses.B. The employee will be fired.C. The contract agreement must be rewritten.31. Who can be an arbitrator?A. A court-appointed attorney.B. A third party not involved in the dispute.C. A legal advisor hired by the employer.V. TRANSLATION (3 段短文，每段5分，共15分)32.Communication skills are especially important when you communicate with people of diversebackgrounds. In addition to just writing or speaking effectively, you need to add elements of sensitivity, understanding, and tolerance in your communication.33.The two most common internal documents--those written for use within an organization-- are memos and e-mai[ messages. The memo is a business document that has traditionally been the most common communication inside a company's walls. However, with the advent of Internet technology, electronically sent e-mail messages are quickly replacing the memo asthe communication of choice.34.The tone of a letter that contains a negative message should reflect a sincere concern for the receiver's interests. Your aim is to present the unfavorable news positively and in a manner the receiver will view as fair and, if possible, in the receiver's best interests.Ⅵ. WRITING (35分)35. According to the given facts, format a business envelope: (5 分)The sender: GUANGDONG PROVINCIAL FOODSTUFFS IMPORT &. EXPORT CORP.No. 101, Xinhua Road, New & Hi-Tech Industrial Development Zone, Jiangmen City, Guangdong, China, 529010Tel: 0852-0750-3345215Fax: 0852-0750-3345215The receiver:Prof. L. S, St. Clair, 71 South Perkins Ext& Memphis, TN, U. S. A. 38117-321136. Assume that you are Jane Scroggins, the manager of the word-processing department. Write a memo to your supervisor, Ms. Jaquette Stevenson, vice president of information systems, informing your selection of new word-processing software. You choose a popular, but powerful and most user-friendly software, which will cost just over $15, 000, approximately $ 3, 000 [ess than other world-processing packages (the budget allocated $20,000). You will have to buy a site license for your company so that everyone in the organization can legally use this package, which will improve your productivity greatly. You thank her for her help in getting you the fund for this improvement. (10 分)37. Write a letter according to the situation below, using the block format and open punctuation.Situation: Nancy White, the purchasing manager of Sunshine Manufacturing, writes to Charles Perilli, the Sales Consultant of Jacksonville Stationery, informing him that her company now needs printer paper for use with the five Printstar laser printers which have been purchased and will be delivered. She requests price quotes and the samples of the paper he may recommend and also encloses her company's standard quote form. His address is 30- 65 Paim Place, Jacksonville, Fl. 32201-7246. (20分)中央广播电视大学2004—2005学年度第一学期“开放专科”期末考试英语专业商务交际英语(1) 试题答案及评分标准(供参考)Ⅰ. MULTIPLE CHOICE (10 小题,每小题1分,共10分)Choose the letter of the best word or words to complete each sentence:1. D2. C3. C4. A5. A6. B7. B8. B9. A 10. DII. TRUE / FALSE (10 小题,每小题1分,共10分)Write a T in the space provided if the statement is true. Write an F in the space if the statementis false.11. F 12. T 13. T 14. F 15. F16. T 17. F 18. F 19. T 20. FⅢ. CASE ANALYSIS (10分)21. Rewrite the following short paragraph by identifying all errors and correcting them: Enclosed is a certificate for 25 percent off your next purchase at Lee~s. Presently, we are having a 33 percent off sale on computers and software. Come in, use your certificate, and take advantage of this opportunity.Ⅳ. READING COMPREHENSION (10 小题,每小题2分,共20分)Passage One: 22. B 23. C 24. B 25. C 26. APassage Two: 27. C 28. C 29. A 30. A 31. BV. TRANSLATION (3段短文，每段5分，共15分)32．在与来自不同文化背景的人进行交流时，交流技巧尤为重要。

商务交际英语（1）1、A receiver will react favorably to a message that contain positive news. Favorably means____.A. 风味B. 急切C. 好意地D. 粗鲁地正确答案：C2、Nonverbal symbols often accompany verbal symbols. Nonverbal symbols mean ____.A. 非动词符号B. 动词符号C. 非语言符号D. 语言符号正确答案：C3、When you receive a message ____ is accurate, easy to understand, you forma positive image of the receiver.A. whereB. whenC. thereD. that正确答案：D4、Revamp your message because it contains some errors. Revamp means____ here.A. 重新找回B. 派遣C. 改进D. 退回正确答案：C5、A claim is a message that requests a refund, an exchange, or a discount on merchandise or services. Discount means____.A. 计算B. 赊账C. 折扣D. 柜台正确答案：C6、Conditions outside the receiver and the sender that detract from the communication process are called external barriers. Examples include environmental factors such as lighting, heat, humidity, comfort, and noise. The appearance of a written document also may be an external barrier to communication. A document can create an external barrier if it is smudged; contains errors in content, spelling, or grammar; or is resented in an inappropriate format. You may become so distracted with the appearance of the document that you fail to comprehend its contents. Another external barrier to communication with an organization is a closed or authoritarian climate. In that environment, decisions and policies often are made and implemented by command. Consequently, workers may stop offering suggestions because they believe that making suggestions is useless. Conversely, in an open climate in which ideas and information are welcomed, communication flows easily. Workers believe that supervisors and managers are receptive to ideas, which facilitates communication. Many managers in progressive organizations realize the importance of maintaining open communication. They know that being sensitive to employees’ attitudes and ideas encourages creativity and growth.(1)、Conditions outside the receiver and the sender that detract from thecommunication process are called external barriers. Examples include environmental factors such as lighting, heat, humidity, comfort, and noise. The appearance of a written document also may be an external barrier to communication. A document can create an external barrier if it is smudged; contains errors in content, spelling, or grammar; or is resented in an inappropriate format. You may become so distracted with the appearance of the document that you fail to comprehend its contents. Another external barrier to communication with an organization is a closed or authoritarian climate. In that environment, decisions and policies often are made and implemented by command. Consequently, workers may stop offering suggestions because they believe that making suggestions is useless. Conversely, in an open climate in which ideas and information are welcomed, communication flows easily. Workers believe that supervisors and managers are receptive to ideas, which facilitates communication. Many managers in progressive organizations realize the importance of maintaining open communication. They know that being sensitive to employees’ attitudes and ideas encourages creativity and growth.正确答案：(2)、1. Examples of external barriers include environmental factors.A. 是B. 否正确答案：A(3)、2. A smudged document can create external barrier to communication.A. 是B. 否正确答案：A(4)、3. The appearance of a written document may be internal barrier to communication.A. 是B. 否正确答案：B(5)、4. In an open climate, decisions and policies often are made and implemented by order.A. 是B. 否正确答案：B(6)、5. A closed or authoritarian climate may create external barrier to communication within an organization.A. 是B. 否正确答案：A7、You may write an email to thank all the committee members who ___ the research and design of the new leave policy.A. contributed toB. consist ofC. congratulateD. communicate正确答案：A8、Ok sign has different meanings in different cultures.A. 是B. 否正确答案：A9、In effective messages with neutral, positive, or routine news, the main idea appears clearly and concisely in the first or second sentence.A. 是B. 否正确答案：A10、A formal report often contains preliminary parts ___ a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix.A. for exampleB. suchC. such asD. /正确答案：C11、Receive feedback means ____ in Chinese.A. 拒绝反馈B. 接收反馈C. 书写反馈D. 改写反馈正确答案：B12、In _____, all lines begin at the left margin.A. block formatB. modified block formatC. simplified block formatD. simplified format正确答案：A13、____ is the oral version of e-mail and replaces answering machine.A. TeleconferenceB. VideoconferenceC. PagerD. Voicemail正确答案：D14、The parts of an email contain to line, from line, date line, subject line, body. Body here means____.A. 树干B. 枝干C. 身体D. 正文部分正确答案：D15、The closing paragraph contains important information or explanations about the main idea of the message.A. 是B. 否正确答案：B16、Subordinates mean ____ in Chinese.A. 地铁B. 上级主管C. 下属D. 同事正确答案：C17、Secondary research involves locate data that already has been gathered and reported.A. 是B. 否正确答案：B18、A company's annual report to stockholders or a report to a government agency is an example of a formal report.A. 是B. 否正确答案：A19、Subject line is a/an ___description of the main idea of the message.A. detailedB. importantC. briefD. meaningless正确答案：C20、Globalization means ____ in Chinese.A. 信息化B. 科技化C. 全球化D. 交际化正确答案：C21、Developmental paragraph can support the main idea by providing____ and____.A. opening remark, closing remarkB. topic sentence, opening remarkC. specific facts, detailsD. ending and examples正确答案：C22、Personal space means ____ in Chinese.A. 个人空间B. 外太空C. 虚拟空间D. 剩余空间正确答案：A23、Analytical reports present information, so they include very little analysis.A. 是B. 否正确答案：B24、The less English people understand, the more they rely ____ body language.A. toB. againstC. onD. from正确答案：C25、If the facts you need are not availably in books, magazines, or other sources, you may need to conduct primary research.A. 是B. 否正确答案：B26、Our _____ is located in Shanghai.A. headquartersB. headquarterC. quarterD. quake正确答案：A27、The symbols contained in a message can be ___ or ____.A. verbal, nonverbalB. oral, verbalC. written, nonverbalD. oral, electronic正确答案：A28、Internal documents also are 1 to advise, direct, or state policy. Employees write emails and memos 2 advise supervisors or coworkers 3 particular topics or procedures. For example, suppose the 4 of your department 5 requested your input on the changes in the new family leave policy. After 6 investigation, you send your supervisor a memo with recommended changes. Supervisors 7 use email and 8 to direct. For example, as a supervisor, you might write 9 email to direct the human resources department to draw up legal and 10 guidelines for the new leave policy. A. commonly B. an C. administrative D. memos E. used F. on G. to H. your I. has J. supervisor正确答案：--begin--29、Email is writing, sent, and received on a computer.A. 是B. 否正确答案：B30、Personal ethics derive from the person's upbringing. Derive from means____.A. removing fromB. returning fromC. coming fromD. protecting from正确答案：C31、____, email is being used instead of letters to send certain types of routine positive or neutral messages.A. IncreasinglyB. IncreasingC. IncreaseD. Increased正确答案：A32、When a manager communicates his or her recommendation to company officers, the communication is regarded as ___.A. lateral communicationB. downward communicationC. informal communicationD. upward communication正确答案：D33、Communication among peers—people of the same status--- is lateral communication. Lateral communication means _____.A. 下行交际B. 上行交际C. 平行交际D. 非正式交际正确答案：C34、Verbal symbols are words used in speaking and writing. Verbal symbols mean____.A. 动词符号B. 非动词符号C. 语言符号D. 非语言符号正确答案：C35、Communication among peers is called lateral communication. Peers means ____.A. outsidersB. communicatorsC. people of the same statusD. supervisors正确答案：C36、Most email software is compatible. Compatible means____.A. 公司的B. 组成的C. 竞争性的D. 兼容的正确答案：D37、Reference initials indicate ___ keyed a letter.A. toB. whoC. to whomD. to who正确答案：B38、Accommodating and benefiting from the diversity of employees and customers ____ one of the greatest challenges in the workplace today.A. beingB. areC. isD. was正确答案：C39、Jargon means____.A. 龙B. 乔治C. 行话D. 大写正确答案：C40、1. Communication is the process 1 to send and interpret messages so they are understood. When 2 with others, you do it so quickly and naturally3 you don’t realize a process is 4 used. In the business environment, that 5 is called business communication. Think about this question: is being an effective communication important to you? When responding 6 that question—7 you thought 8 your personal, academic, or 9 life—— the answer should have been “yes”. Being an 10 communicator should be important to everyone. A. that B. used C. being D. communicating E. professional F. effective G. process H. whether I. to J. About正确答案：--begin--41、What are the three paragraphs included in paragraph structure in business communication?A. Introduction paragraph, supporting paragraph, beginning paragraphB. Opening paragraph, developmental paragraph, closing paragraphC. Informal paragraph, formal paragraph, developmental paragraphD. Supporting paragraph, closing paragraph, informal paragraph.正确答案：B42、Globalization means____ in Chinese.A. 沟通化B. 全球化C. 复杂化D. 传播正确答案：B43、The population of the United States is becoming culturally diverse.A. 是B. 否正确答案：A44、Since you work in a diverse workplace, you need to be able to get along ____ many different kinds of people.A. toB. fromC. withD. against正确答案：C45、Companies usually place an order by using a form called a purchase order. Place an order means____.A. 放置命令B. 下达命令C. 排列顺序D. 下单正确答案：D46、Courteous words are passive, considerable and bias-free.A. 是B. 否正确答案：B47、A goodwill message can be an acknowledgment or a friendly message _____ to build relationships.A. designedB. designC. designingD. to design正确答案：A48、Proofreaders' marks are a type of shorthand for editors.A. 是B. 否正确答案：A49、Never patronize your client, the word patronize means____.A. talking down toB. respectingC. looking intoD. looking through正确答案：A50、To establish rapport, the messages with negative news should contain negative opening.A. 是B. 否正确答案：B51、External barrier means ____in Chinese.A. 外在障碍B. 内部障碍C. 语言障碍D. 文化障碍正确答案：A52、Most people want to do what their customers, coworkers, and employers expect ____ them.A. toB. againstC. ofD. as正确答案：C53、A smile is universal and means the same in any culture.A. 是B. 否正确答案：B54、All lines must begin at the ____ in block format.A. middleB. right marginC. left marginD. the above正确答案：C55、She has been transferred from company headquarters in Beijing, transfer means ____ here.A. 传播B. 指导C. 调动D. 透明正确答案：C56、Informal communication does not follow _____ .A. informal reportB. formal reportC. established lines of authorityD. lateral communication正确答案：C57、Most business reports are informal reports ___ have one of two purposes.A. whoB. fromC. thatD. when正确答案：C58、Secondary research involves gathering fresh , new data.A. 是B. 否正确答案：B59、A multinational company simply and solely sells products or purchases goods from another country.A. 是B. 否正确答案：B60、After you have analyzed the data, you may arrive at a conclusion, an opinion based on interpretation of data.A. 是B. 否正确答案：A61、The two most common internal documents—those written for use within an organization are _____.A. advise and informationB. memos and emailsC. requests and informationD. memos and policy正确答案：B62、The date line ____ the date when the letter was keyed.A. showingB. showC. showsD. being shown正确答案：C63、The closing of a message containing negative news should be courteous andhelpful. The purpose of the closing is to maintain or rebuild goodwill. After presenting or implying the negative news, change the emphasis and close on a positive tone. To maintain a positive tone, (1) do not mention or remind the receiver of the negative news again and (2) do not apologize because you cannot accommodate the receiver. If a mistake has not been made, an apology is not appropriate. If you did make a mistake, you owe the receiver an apology. However, place the apology in the middle paragraphs—not in the closing. The closing should have a sincere tone. Avoid overused closings such as “if you have any questions, please don’t hesitate to call.” Use a similar statement but with a positive tone: if you have any question, please call. Avoid using conditional words such as hope, think and maybe. Offer the receiver another option. Most problem situations have more than one solution. Presenting another option shifts the emphasis from the negative news to a positive solution.(1)、The closing of a message containing negative news should be courteous and helpful. The purpose of the closing is to maintain or rebuild goodwill. After presenting or implying the negative news, change the emphasis and close on a positive tone. To maintain a positive tone, (1) do not mention or remind the receiver of the negative news again and (2) do not apologize because you cannot accommodate the receiver. If a mistake has not been made, an apology is not appropriate. If you did make a mistake, you owe the receiver an apology. However, place the apology in the middle paragraphs—not in the closing. The closing should have a sincere tone. Avoid overused closings such as “if you have any questions, please don’t hesitate to call.” Use a similar statement but with a positive tone: if you have any question, please call. Avoid using conditional words such as hope, think and maybe. Offer the receiver another option. Most problem situations have more than one solution. Presenting another option shifts the emphasis from the negative news to a positive solution.正确答案：(2)、1. A message containing negative news should have a courteous and helpful closing.A. 是B. 否正确答案：A(3)、2. The courteous closing of a negative message may rebuild goodwill.A. 是B. 否正确答案：A(4)、3. An apology should be placed in the closing of a message containing negative news.A. 是B. 否正确答案：B(5)、4. The sender should apologize if he or she can’t accommodate the receiver.A. 是B. 否正确答案：B(6)、5. Offer another option in the closing can shift the emphasis of the receiverfrom negative news to a positive solution.A. 是B. 否正确答案：A64、What is the opposite phrase of formal communication?A. written communicationB. oral communicationC. electronic communicationD. informal communication正确答案：D65、What is the opposite phrase of external communication?A. informal communicationB. formal communicationC. internal communicationD. oral communication正确答案：C66、The assessment determines the order and timing of your message.A. 是B. 否正确答案：A67、Supervisors mean ___ in Chinese.A. 超级明星B. 迷信C. 下属D. 上级主管正确答案：D68、Incorrect spacing belongs to ___ errors when the final draft of a written message is being proofread.A. generalB. mechanicalC. meaninglessD. unimportant正确答案：B69、Business letters are used to communicating written messages to people outside an organization.A. 是B. 否正确答案：B70、Use active voice helps one be direct and keep one’s sentences from being too wordy.A. 是B. 否正确答案：B71、Men and women can be hired for any job for which they are qualify in today’s workplace.A. 是B. 否正确答案：B72、The applicant is ______ about the job requirements and the company.A. knowB. knewC. knowledgeableD. have known正确答案：C73、Introverts mean _____ in Chinese.A. 内向者B. 旁观者C. 辅助者D. 外向者正确答案：A74、A developmental paragraph ends a communication with a summation or a reference to the main idea stated in the opening paragraph.A. 是B. 否正确答案：B75、Cultural diversity means ____ in Chinese.A. 文化种类B. 文化障碍C. 文化多元性D. 文化交际正确答案：C76、Headquarters mean____ in Chinese.A. 总部B. 四分之一C. 第一段D. 秋季正确答案：A77、The communication process is so automatic and natural that you even may not realize you are using it. Automatic means ____ here.A. 感激的B. 不假思索的C. 流利的D. 人为的正确答案：B78、A negative-news message conveys news that will ____ the receiver.A. satisfyB. reflectC. supportD. disappoint正确答案：D79、"Come in and use your Tech credit card soon." The sentence contains the message focusing on the receiver, it can be regarded as ____.A. I-orientedB. Business-orientedC. Communication-orientedD. You-oriented正确答案：D80、____ and benefiting from the diversity of employees and customers is one of the greatest challenges in the workplace today.A. DevelopingB. FailingC. AccommodatingD. Needing正确答案：C81、Most Americans prefer to stand ____ when talking to others.A. less than 18 inchesB. more than 3 feetC. 18 inches to 3 feetD. closer than a couple of feet正确答案：C82、Another external barrier to communication within an organization is a closedand authoritarian climate. A closed and authoritarian climate means____.A. 封闭和烦闷的天气B. 封闭和狭隘的空间C. 封闭和专制的氛围D. 狭隘和压抑的氛围正确答案：C83、Cultural differences can be communication barriers.A. 是B. 否正确答案：A84、Body language may include facial expressions, ___ or postures that accompanya person’s words.A. gesturesB. expressionC. expressionsD. oral symbols正确答案：A85、Your ability to establish and build relationships 1 every aspect of your 2. Whether in your social, academic, or professional life, this ability determines the depth of 3 relationships 4 friends, family members, classmates, and coworkers. Good relationships 5 in goodwill—the 6 reputation that 7 individual or a business has with its customers. Any communication 8 helps to develop a 9 relationships between you 10your receiver builds goodwill. A. your B. affects C. life D. favorable E. with F.result G. an H. that I. and J. better正确答案：--begin--86、One of the bitterest and most time-worm debates in student union bars up and down the country is resolved as academic research confirms that in financial terms at least, arts degrees are a complete waste of time. Getting through university boosts students' earnings by 25%, on a weighted average, or $220,000 over their lifetime, according to Professor Ian Walker of Warwick University-but if they study Shakespeare or the peasants ‘revolt instead of anatomy of contract law, those gains are likely to be completely wiped out. The government is about to allow universities to charge students up to $3,000 a year for their degrees, arguing that it’s a small price to pay compared with the financial rewards graduates reap later in life. But Prof. Walker’s research shows there are sharp variations in returns according to which subject a student takes. Law, medicine and economics or business are the most lucrative choices, making their average earnings 25% higher, according to the article, published in the office for national statistics' monthly journal. Scientists get 10-15% extra. At the bottom of the list are arts subjects, which make only a “small ”difference to earnings- a small negative one, in fact. Just ahead are degrees in education-which leave hard pressed teachers an average of 5% better off a year than if they had left school at 18. “It’s hard to resist the conclusion that what students learn does matter a lot; and some subject areas give more modest financial returns than others,” Prof. Walker said. As an economist, he was quick to point out that students might gain non-financial returns from arts degrees:”Studying economics might be very dull, for example, and studying post-modernism might be a lot of fun.”(1)、One of the bitterest and most time-worm debates in student union bars up and down the country is resolved as academic research confirms that in financial terms at least, arts degrees are a complete waste of time. Getting through university boosts students' earnings by 25%, on a weighted average, or $220,000 over their lifetime, according to Professor Ian Walker of Warwick University-but if they study Shakespeare or the peasants ‘revolt instead of anatomy of contract law, those gains are likely to be completely wiped out. The government is about to allow universities to charge students up to $3,000 a year for their degrees, arguing that it’s a small price to pay compared with the financial rewards graduates reap later in life. But Prof. Walker’s research shows there are sharp variations in returns according to which subject a student takes. Law, medicine and economics or business are the most lucrative choices, making their average earnings 25% higher, according to the article, published in the office for national statistics' monthly journal. Scientists get 10-15% extra. At the bottom of the list are arts subjects, which make only a “small ”difference to earnings- a small negative one, in fact. Just ahead are degrees in education-which leave hard pressed teachers an average of 5% better off a year than if they had left school at 18. “It’s hard to resist the conclusion that what students learn does matter a lot; and some subject areas give more modest financial returns than others,” Prof. Walker said. As an economist, he was quick to point out that students might gain non-financial returns from arts degrees:”Studying economics might be very dull, for example, and studying post-modernism might be a lot of fun.”正确答案：(2)、1.What is the best title for the passage?A. Professor Walker’s ResearchB. How to Make Big Money.C. Differences Between Science and Arts Degrees.D. Studying Arts Has Negative Financial Outcome.正确答案：D(3)、2.Universities charge students a rather high tuition mainly because_____.A. they provide the students with very prosperous subjects to learnB. they assume that their graduates can earn much more than they had paidC. they don’t get financial support from the governmentD. they need much revenue to support the educational expenses正确答案：B(4)、3.The word “lucrative”(Line 1, Para. 4) most probably means _____A. sensibleB. creativeC. profitableD. reliable正确答案：C(5)、w, medical and business graduates could earn 25% more than ______A. education graduatesB. arts graduatesC. those who had not studied at the universityD. the average income正确答案：C(6)、5.We can safely conclude that the author ______.A. regards arts degrees as meaninglessB. finds this result disappointing and unfairC. wants the students to think twice before they decide what to learn in collegeD. holds that arts degrees are still rewarding despite its scarce financial returns正确答案：D87、Members of effective work teams have a strong group identity and foster improvement by reviewing both successes and failures.A. 是B. 否正确答案：A88、You must communicate to obtain the information you need. Obtain here means ____.A. 发出B. 建立C. 设置D. 获取正确答案：D89、Liking business letters and memos, informal reports are organized arounda main idea and its supporting information.A. 是B. 否正确答案：B90、Complete messages contains a variety of sentence types.A. 是B. 否正确答案：B91、The two styles of reports are formal and informal. Formal reports generally are long, analytical, and impersonal. A formal report often contains preliminary parts such as a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix. An example of a formal report is a company’s annual report to stockholders or a report to a government agency. Another example is an external proposal—a report that analyzes a problem and recommends a solution to people outside the writer’s company. Informal reports are shorter than formal reports and are written in a less formal style. Unlike formal reports, informal reports generally have no preliminary or supplementary parts because they usually are concerned with everyday matters that require little background. A sales report is an example of an informal report. In a sales report, the writer summarizes sales for a specific period. Another type of informal report, an internal proposal, is used to analyze an internal problem and recommend a solution.(1)、The two styles of reports are formal and informal. Formal reports generally are long, analytical, and impersonal. A formal report often contains preliminary parts such as a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix. An example of a formal report is a company’s annual report to stockholders or a report to a governmentagency. Another example is an external proposal—a report that analyzes a problem and recommends a solution to people outside the writer’s company. Informal reports are shorter than formal reports and are written in a less formal style. Unlike formal reports, informal reports generally have no preliminary or supplementary parts because they usually are concerned with everyday matters that require little background. A sales report is an example of an informal report. In a sales report, the writer summarizes sales for a specific period. Another type of informal report, an internal proposal, is used to analyze an internal problem and recommend a solution.正确答案：(2)、1. Formal reports often are long, analytical and impersonal.A. 是B. 否正确答案：A(3)、2. An anual report to stockholders is the preliminary part of an informal report.A. 是B. 否正确答案：B(4)、3. Informal reports often contain preliminary parts such as a title page, an executive summary.A. 是B. 否正确答案：B(5)、4. Formal reports often are longer than informal ones and are written in formal style.A. 是B. 否正确答案：A(6)、5. An internal proposal which is an example of formal report, is used to analyze an internal problem and suggest a solution.A. 是B. 否正确答案：B92、To avoid becoming a communication barrier, ___ need to think before they speak while introverts need to make sure they speak.A. extrovertsB. receiversC. introvertsD. senders正确答案：A93、Specific facts and details should appear in ______.A. developmental paragraphsB. closing paragraphC. opening paragraphD. topic sentence正确答案：A94、Which part can tell the recipient that another separate document is included with a memo?A. Date lineB. From lineC. AttachmentD. To line。

（完整版）电大商务交际英语参考答案//[父试题分类]:成都广播电视大学/专业课程/外语教学部/英语/专科/商务交际英语（1）[成都广播电视大学]:1.Which of the following is NOT an external barrier to communication?A.{Motivation or interests.}B.{Environmental factors such as lighting and heat.}C.{A closed or authoritarian climate.}D.{An open climate in which communication flows easily.}试题编号:E773346答案:A题型:单选题2.What is NOT included in the purpose of communication?A.{To establish goodwill.}B.{To build self-esteem.}C.{To obtain information.}D.To practice using language accurately.试题编号:E773347答案:D题型:单选题3.{If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________.}A.{believe the non-verbal symbols over the verbal symbols}B.believe the verbal symbols over the non-verbal symbolsC.{don’t know which to believe}D.{believe both the verbal and non-verbal symbols}试题编号:E773348答案:A题型:单选题4.To communicate effectively, the sender must ________.A.{use audience analysis, examine the message’s environment, encourage and interpret feedback }/doc/9b47626.html,e audience analysis, read and listen effectivelyC.{use audience analysis and overcome external and internal barriers tocommunicate}D.{speak and write clearly, and use proper equipment}试题编号:E773354答案:C题型:单选题5.When communicating with other people, remember that everyone wants to feel ________.A.{admired and cared for}B.understood and importantC.{important, competent, and admired}D.{valued, respected, and understood}试题编号:E773356答案:D题型:单选题6.Which of the following statements about body language is true?A.{People from different cultures interpret body language in different ways.}B.Basic body language is universal; it means the same to allpeople.C.{Facial expressions are universal, but gestures are less so.}D.{Friendly body language is all the same; unfriendly or threatening gesturesvary.}试题编号:E773359答案:A题型:单选题7.Which of the following is a receiver-oriented statement?A.{I grant your request for vacation from the week of August 14th.}B.{Our company works hard to meet the needs of our customers.}C.{As our guest, you will receive the attention that you deserve.}D.{We make every effort to serve our clients efficiently and at their convenience.}试题编号:E773361答案:C题型:单选题8.Which of the following is NOT included in the common abuses of memos?A.{Written too frequently.}B.{Written to gain attention.}C.{Written to express one main idea.}D.{Written by a committee.}试题编号:E773365答案:C题型:单选题9.{According to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages?}A.{The ending should be friendly, courteous and personable.}B.{The main idea can be presented at the end.Supporting information should be presented as much as possible. }More information should be presented later.}试题编号:E773366答案:B题型:单选题10.{—Hello, Sally. How’s everything?— .}A.Good for youB.{Oh, I agree}C.That’s rightD.{Just so-so}试题编号:E773368答案:D题型:单选题11.{— Excuse me, would you lend me your calculator? — .}A.Certainly. Here you areB.{Please don’t mention it}C.I t’s nothingYes, I have a hand}试题编号:E773383答案:A题型:单选题12.{—I don’t like the spots programs on Sundays.— .}A.So do IB.Neither do IC.So am ID.{Neither am I试题编号:E773385答案:B题型:单选题13.{—What’s the problem, Harry?— .}A.No problemB.{No trouble at all}C.Thank you for asking me about itD.{I can’t r emember where I left my glasses}试题编号:E773387答案:D题型:单选题14.{— What kind of TV program do you like best? — . }A.I like them very muchB.I only watch them at weekendC.It’s hard to say, actuallyD.I’m too busy to say试题编号:E773390答案:C题型:单选题15.{-- Could you tell me where Mr. Lake is?-- _________________.}A.From EnglandB.At the officeC.He’s workingD.He’s very busy试题编号:E773391答案:B题型:单选题16.{-- May I help you, madam?-- ______________.}A.Sorry, I have no ideaB.{Yes, I know what to buy}C.You’d better give me a handD.{Y es, I’d like 2 kilos of oranges}试题编号:E773393答案:D题型:单选题17.{-- Hello, could I speak to Don please? -- ______________? }A.Who are youB.{What’s the problem}C.Are you JaneD.{Who’s speaking?}试题编号:E773394答案:D题型:单选题18.{--What would you like, tea or coffee? -- _________________. }A.Yes, I wouldB.Coffee, pleaseC.Yes, pleaseD.It’s very nice试题编号:E773395答案:B题型:单选题19.{--What about going for a walk?-- _______________.}A.Why not? A good ideaB.{That’s all right}C.So, do ID.{Walking is good to you}试题编号:E773396答案:A题型:单选题20.{The primary participants in the communication process are senders andreceivers.}试题编号:E773422答案:正确题型:判断题21.All business messages should promote goodwill.试题编号:E773425答案:正确题型:判断题22.{Once you run your word processor’s spell checker, your writing will be freeof spelling errors.}试题编号:E773426答案:错误题型:判断题23.A letter contains both verbal and nonverbal symbols.试题编号:E773427答案:正确题型:判断题24.When conversing with a coworker, the distance between the two of you sends a nonverbal message.试题编号:E773428答案:正确题型:判断题25.{The words police officer, technician and server are all neutral, orunbiased.}试题编号:E773429答案:正确题型:判断题26.{Audience analysis should be a major tool for the effective senders ofmessages.}试题编号:E773430答案:正确题型:判断题27.{If a work team is going to be effective, it is usually effective from thevery first meeting.}试题编号:E773431答案:错误题型:判断题28.{To overcome diversity in the workplace, the best plan is to overlookdifference.}试题编号:E773432答案:错误题型:判断题29.{Proofreading the hardcopy, even after proofing on screen, ensures theaccuracy of a document.}试题编号:E773433答案:正确题型:判断题30.{Complete messages contain a variety of sentence types. You will hold your readers’ attention if you vary the length and structure of your sentences as well as the structure of your paragraphs.It is best to keep sentences at 20 words or less. At the sametime, it adds interest to have some noticeably short sentences—perhaps 10 words or even fewer. Using sentences of different lengths keeps your writing from feeling choppy or monotonous. As you vary sentence length, your sentence structure naturally varies as well. Alternate simple sentences with compound and complex sentences.Varying paragraph length also keeps your writing from being choppy. We’ve already said that the opening and closing paragraphs of a message should be relatively short. When writing your middle paragraphs plan them so that they average about six or eight lines long. Mix in a short, two- or three- line paragraph sometimes to add interest. A short paragraph also is a way to emphasize an important point.}试题编号:E773397答案:题型:阅读理解//[父试题分类]:成都广播电视大学/专业课程/外语教学部/英语/专科/商务交际英语（1）1.It is advisable to keep the average length of a sentence at ______.A.{more than 20 words.}B.{not more than 20 words.}C.{10 words or fewer.}试题编号:E773398答案:B题型:单选题2.The word choppy in the passage means ______.A.{short irregular waves}B.{cut into pieces}C.{short, broken and slightly rough.}试题编号:E773406答案:C题型:单选题3.According to the last paragraph, ______.A.{the length of all paragraphs should be the same}B.{the middle paragraphs should be shorter than the beginning and ending ones }C.{the middle paragraphs should be longer than the beginning and ending ones }试题编号:E773407答案:C题型:单选题4.When you write sentences of different lengths, ______.A.{the structure of the sentences will also be different}B.{they will have the same structure}C.{your variation will have no effect on the sentence structure }试题编号:E773409答案:A题型:单选题5.In the following statements, which is true about a short paragraph?A.{It is less important than a long paragraph.}B.{It can be used to express emphasis.}C.{You have to put a short paragraph after several short paragraphs.}试题编号:E773411答案:B题型:单选题[结束子试题]:31.{Although language is an important part of communication, communication is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understanding someone else’s idea. People from differentcultures think differently about various issues than do North Americans. The ability of a North American to speak in three different languages still may not enable him or her to understand the issues from the viewpoint of those from another culture. Cross-cultural communication differs from the more familiar within-culture communication situations in that there are systemic differences in the assumptions made by people of different cultures. Being aware of and understanding these different assumptions can help improve communication and relationships.The major problems of intercultural communication occur in perception and in attribution of meaning. Communication is defined as a “dynamic process whereby human behavior, both verbal and nonverbal, is perceived and responded to.” People respond according to their perceptions, not necessarily according to what the transmitter believes he or she is communicating. This is an interactive process.}试题编号:E773412答案:题型:阅读理解[开始子试题]://[父试题分类]:成都广播电视大学/专业课程/外语教学部/英语/专科/商务交际英语（1）[成都广播电视大学]:1.People from different cultures think differently about various issues than do North Americans. This sentence means ______.A.{Other people have deeper understanding than the North Americans.}B.Other people understand more issues than the North Americans.C.{Other people may understand things in a way different from that of the North Americans.}试题编号:E773414答案:C题型:单选题2.According to the passage, which of the following statements is true?A.{By speaking three languages, people do not naturally share the viewpoint of other people. }B.{By speaking three languages, people naturally share the viewpoint of other people.}C.All Americans speak three different languages.试题编号:E773415答案:A题型:单选题3.Which of the following statement is true?A.{Cross-cultural communication only occurs when you work in another country.}B.{Within-culture communication never occurs when you travelto another country.}C.{Cross-cultural communication is more complex than within-culture communication.}试题编号:E773416答案:题型:单选题4.In communication, people respond according to ______.A.{the intention of the message sender}B.{their own understanding of the message}C.{the literal meaning of the message}试题编号:E773417答案:B题型:单选题5.According to the last paragraph, ______.A.{perception and response are equally important}B.{perception is more important than response}C.{perception is less important than response}试题编号:E773419答案:A题型:单选题[结束子试题]:32.What is NOT included in the stage of planning a message?A.{To identify the objective.}B.{To determine the main idea.}C.{To choose supporting information.}D.{To evaluate the message.}试题编号:E773363答案:D题型:单选题。

最新国家开放大学电大专科《商务英语1》期末试题标准题库及答案（试卷号：3897）《商务英语1》题库一-,交际用语（共计】0分.每小18 2分）1一5贼：选择正确的语句完成下面对话,并将答案序号写在答题纸上。

L — Here you are< Sir.A. All right. & Yes. here we are.G Thank you very much.2.— WelL after my reports thereMl be a break far rcfreshments>B. All rights I see.A. The break won't be iong<C. All right. Til see it-X What if he still doesn't pay up?A. 1 have already done thnt>IL I f ve go! to hurry.G If it o »mall amount wc write it off as bad debt> For larger sums wc…4. — Oh. but how long will ir take to rcRch LA?A, It takc3 a long time to reach LA.B. Usually it takes around 12 days.C. LA is very far from here.5. — What the purpose of your visit today?A・ Uh> I'm.not sure.B. Tm intending to ask for y<G Yes# I'd like to talk with you>二、切汇与结构（共计30分,每小JK 2分）6—20晓：阅读下面的句于•从A.B.C三个选项中选出一个能坝入空白处的正确选项.并将答案序号写在答JS纸上.6. It is a fact his wifj Josephine Dickson> always had some minor Accidents.A.that Be whatC. which7. For lurgcr SUNIM wr take Infill ntepti to _____________ the money.A.coverB. recoverC. diMaver8> The ten-day display und trtlc _________ finished tomorrow.H. will beC\ would be9. 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We try uur best to __________ your requirc?mcnt<A. mokenetB. meetsomething tn you htive to change yourfor19. Every buMnc%^ has ii・ up» nnd downs, and so __________ every person.A it B> doesCdo20. Do you think you could cut it ____________ 30%?A. byB. forC, at三、阅读理耕（共40分.每小・4分）21—25 «：阅域下列短文.从A、H、C三个选项中爆出一个正•答案.并将答案序号可在答赃峨上.Passage Il£xportt are either raw mAterinls or manufnetured Roods. Raw materials are products of the Inndt such ns cotton> timber or rubber. Some rnw matcriaht such AS iron orc. come from mines. These raw materials are often exported by the countries that produce them to other countries where they are made into manufactured goods.Some countries produce food for export# for example- mefttt sugar t or cereals such as wheat and maize.These countries are Agricultural countries. An agricultural country needs fertile land and H good climate A cold, dry climate is not suitable for agriculiure>A country which produces manufactured goods is known ns an industrialixetl country. An industrializedcountry cannot always produce enough food for its own need^ In this case t it does not export foodstuffs. Instead ir has to import them. It relics on exports of manufactured products and pays for imports with the money it earns from the exported goods.2h From the first sentence of the pfts^age we can know that there are _______________ kinds of exportsA. twoB. three.C four22. Rnw materials arc often exported by the countries thftt produce them to othercountries where _________ .A. they are consumedK they arc mnde into finished productsC・ they are wasted23. The countries which produce food for export • for example mejit, Hugar# or cerealssuch as wheat and maixe are __________ countries*A. developedB. industrialC agricultural24. An tnduntriAliicd country tiBunlly has to import foodatufU because _______________ •A. it cannot alwoys produce enough food for iu own needsB> it doenn^t hns fertile Innd nnd n good dimateC. it relies on exports of manu(Acturcd products25. The belt title o( this pa&nagc might be "A< Agriculture and InduMry K ExportG Production26—30||：璘根掘KI文内WFIKtft出的句是否正确.正砚的5?M r,Wia的写并将答嵩将在答H帐上.P IINJUI收2Intcrnutiannl Iran^portTrnn^pori plnyn nn importnnt part in intcrnAtional buainrsn bccnu^c Roo(h produced hove io be delivered to the buyers <ibrond« nnd the delivery of goods is to be nindc posnible by tranjiport nervice^ are carried by ^eventl mrariJi of trnnuport on roAd or rail, by or «ir> Anri in recent yrnnie combined trnnuport which IR n road-srn-rRil carriage nppcnrrd<With the cxpnnnion of internationnl tradc< the container service has become populnra Tlw of cofitnincr% provider A highly effective form of transport by rand> rail and jim lUMcnlly. nbaut 98% al world trodc i、carried out hy ^CA lrAnnport« Bcnidcn trnnsport by MA・ rand♦or mil# nowndnyn in order to speed up delivery• airruxe by mr han n!so become pcjpulnr.26. Tranuport piny，nn important part in intcrnntionnl bunincM I>CCAUAC goods produced have to be sent tocnrriajte nppe^|^l:ipet:cri!ly.everywhere in the world.27. Combined trnnipart which I M a ron<l28. With the cxpAn»ion of mtrrnntionnl trndr t the cornlnncd transport nrrvicc hm bccotnc popular29. The UMC of contnincra gives A very helpful method of trannporl>30> Today enrringe by air hftt become populnr bccnu^c it can speed up dclivcry>四、共计20分，铝小分)时一35：迭挥正确的爆文.并将答*序号写在答姬峨上.3L It n wny to avoid uncamforifiblc silrncrt and Build stronger rclAftonahipSea. 用r这种方式,靖果而免了令人不快的枫欺并nn立r更牢MI的关系.b. 这班一神耦免不n在的沉耿并且健立更牢固美景的力式.C.为「曜免令人不快的沉驮井II建立更率固关系•需要一神方式.32. Would you think it over for the smkc of our long partnership?A. 您能务愿f#徵我们的长期合作吗？B. 您想和我们一起合作吗？c. 为r我们松期的合作,您能酉冉做号定呢？33 W»• * vc prepared I he nnmr ennh to br put on thr conference table for guentn lo »it by.A. 我们已经推备了名片.放IT在会收泉上提供价来宾.B-我们已经神备了名单.提*来宾放在会议建上・C. 也们已灼川备自会议案上放置来签.以便来宾按皇签就坐.34. The profits of our company increnses aiendily.A. 我们公司的利洌愆是在:增K・B. 我们公司的利的一自在增长・C. 我们公司的利椭松步增怕.35. All the I>oxc5 should be pneked in n carton.A. 所有的含子都应当装在纸板箱电.B. 备神盒子都应当装在报板ffilLC. 抵板布都应当装在所有的盆子甲.・试题答案及评分标准（仅供参考）一、交际用婚（共计2分.倒小照2分）1一5 ■:坊择正■的格句完成下36对话，并将菩零序号写在答上.4. B5. B二、ISJE与姑榆（共计30分,毒小H Z分）■6-20 下面的句孑,从AJkC三个选项中诙出一个能填入空白处的正确坊项.井将各案序号月在答■峨上.6. A7. B & H 9. A 10.B11. A 12. C ）3. A 14. B 15.B16. A 17. A 18. B 19. B 20.A三、阅读理料（共4。