导游证考试英文资料Spot Training for English Tour Guide

Part Three Questions and Answers第三部分现场导游考试知识题I. Questions and Answers on Tourism of ChinaI. 导游综合知识题1. Chronically, what are the dynasties in Chinese history?They are: XiaDynasty, ShangDynasty, ZhouDynasty, QinDynasty, HanDynasty, ThreeKingdom, Eastern and Western JinDynasties, SuiDynasty, TangDynasty, SongDynasty, YuanDynasty, Ming Dynasty and Qing Dynasty.2. What are the initial names for Guizhou, Sichuan, Yunnan, Shaanxi and Gansu Provinces？Qin or Gui for GuizhouProvince; Chuan or Shu for SichuanProvince; Yun or Tian for YunnanProvince; Shaan or Qin for Shaanxi Province and Gan or Long for GansuProvince.3. Please name five famous mountains in China.They are: Mt.Taishan in Taian City, Shandong Province; Mt.Huashan in Huayin County, Shaanxi Province; Mt.Henshan in Henshan County, Hunan Province; Mt.Henshan in Hunyuan County, Shanxi Province and lastly Mt.Songshan in Dengfeng County, Henan Province.4. What are the four famous HolyBuddhaMountains in China? What are the three famous grottoes in China？Four HolyBuddhaMountain are: Mt.Wutai in ShanxiProvince; Mt.Emei in SichuanProvince; Mt.Puto in ZhejiangProvince and Mt.Jiuhua in AnhuiProvince.Three famous grottoes are: Mogao Grottoes in Dunhuang，Gansu Province; Yungang Grottoes in Datong, Shanxi Province; and Longmen Grottoes in Luoyang, Henan Province.5. In south of Yangtze River, there are three famous pavilions, what are they?They are: Yueyang Pavilion in Yueyang City, Hunan Province; Huanghe Pavilion in Wuhan City, Hubei Province and Tengwang Pavilion in Nanchang City, Jiangxi Province.6.Approximately, how long is the Beijing-Hangzhou Grand Canal? Where are its starting point and end point?It runs from Tongzhou, Beijing in the north to Hangzhou in the south with a length of about 1800 kilometers (1974kilonmetersexactly).7. What are the “Three Treasures”of Mt.ChangbaiForest Area in JilinProvince?They are: Ginseng, marten fur and antler.8. Where is Confucius’s hometown? And what is it famous for?Confucius’s hometown is located in Qufu, Shandong Province. It’s famous for ConfucianTemple, ConfucianForest and ConfucianMansion.9. China is famous for its traditional handicrafts. What are the “Three National Treasures” of Chinese handicrafts?They are: the cloisonné from Beijing, the porcelain from Jingdezhen and the tuotai lacquer from Fuzhou.10. What is the characteristic of traditional Chinese painting? And how many types of Chinese painting are there?The characteristic of traditional Chinese painting is its presentation technique of ink lines. There are three types of Chinese painting: figure painting, flower and bird painting, and mountain and water painting.11. Please name four most famous love stories in China.They are: White Snake Lady; the Romance of Liang Shanbo and Zhu Yingtai; Meng Jiangnv Looking for Her Husband and lastly the Cowherd and Girl Weaver.12. What’s the symbol of Tourism of China？What is its origin?The symbol of Tourism of China is the“Horse on Flying Swallow”. It originates from theEasternHan Dynasty bronze ware “Horse on Flying Swallow”.13. China is known for its culinary art. What are the eight major cooking styles in China? They are: Shandong Cuisine, Sichuan Cuisine, Huaiyang Cuisine, Guangdiong Cuisine, Hunan Cuisine, Fujian Cuisine, Anhui Cuisine and Zhejiang Cuisine.14. China is the home of tea. Please name the most famous teas in China? (name at least five brands).They are: West Lake Green Tea, Dongshan Green Shell Tea, Anxi Tie Guan Yin, Keemun (a black tea produced in Qimne, Anhui Province), Silver Needle Tea in Hunan, Lushan Yunwu Green Tea, Dongding Oolong Tea, Y unnan Pu’er Tea, and Suzhou Jasmine Tea.15. What are the “Four Treasuresof Study”?They are: the Xuan Paper, the Hu Writing Brush, the Hui Ink Stick and the Duan Ink Slab.16. Please name at least five famous gardens in Suzhou.They are Lingering Garden, Humble Administration’s Garden, Lion Grove, Garden of the Master of Nets, Surging Wave Pavilion and Zhouzhuang Village.17. Please name five major scenic spots in Shanghai.They are: The Bund, Y u Garden, OrientalPearlTower, JadeBuddhaTemple and Pudong New Area/District.18. In Suzhou，there is a well-known Buddhist Temple which enjoys high reputation in Japan. Which temple is it? It is said there is a Tang poem related to the Temple? Please name the poem and its writer?The temple is HanshanTemple. The Tang Dynasty poem is “Night Anchorage at Maple Bridge”(枫桥夜泊). It was composed by Zhang Ji.19. What is the name of the highest building under construction in Shanghai? How high is it?And where is it located?The building is ShanghaiGlobalFinancialCenter. It is 420.5 meters high and located by ShanghaiJinMaoBuilding in Pudong New Area/District.20. Which area is called “Y angtze River Delta”?Right now, how many cities does it consist of ? Yangtze River Delta is one of the most developed areas in China. At present, it consists of 23 cities in Zhejiang, Jiangsu, Shanghai and AnhuiProvinces.21. In Yangtze River Delta, there are 3 cross-sea bridges. Whatare their names and length? They are HangzhouBayBridge, 36 kilometers long; JintangBridge, 26.54 kilometers long and EastSeaBridge, 32.5 kilometers long.22. What are the local specialties in JiangsuProvince?Nanjing Flat Ducks, Raining Flower Pebbles, Danyang Wine, Suzhou Silk, Green Shell Tea and Zhengjiang Fragrant Vinegar.23. What is the promotion slogan of Zhejiang Tourism?“Lyrical Land, Scenic Zhejiang”24. What are the size and population of ZhejiangProvince? Please use one sentence to generalize its topography.ZhejiangProvince covers an area of 10.0018 square kilometers with a population of 467.7 million. Its topography feature is 70% mountains, 10% water and 20% farmland/cropland.25.ZhejiangProvince is famous for its folk carvings. What are the most well-known “Three Carvings”?They are: Yueqing Boxwood Carving, Dongyang Wood Carving and Qingtian Stone Carving.26. What are the specialized markets in Zhejiang Province？They are: Yiwu China Small Commodities Market, ShaoxingLightTextileTown, Yongjia ButtonsMarket, HainingChinaLeatherTown and YongkangHardwareTown.27. Please name four private libraries in ZhejiangProvince.They are：Tianyi Pavilion in Ningbo, Wenlan Pavilion in Hangzhou, Jade Sea Building in Ruian Wenzhou and Jiaye Tang in Nanxun Huzhou.28. Please list five ancient towns in ZhejiangProvince.They are: NanxunTown in Huzhou, XitangTown in Jiashan, Wuzhen in Tongxiang, LongmenTown in Fuyang and LianglongTown in Yuyao.29. Please name eight rivers in ZhejiangProvince.They are: QiantangRiver, Ou River, Cao’e River, YongRiver, FeiyunRiver, Ao River, East and West Tiao Stream.30.Up to 2005, which cities in ZhejiangProvince have won the title of “ModelCity of Environmental Protection”?They are: Ningbo, Hangzhou, Shaoxing and Fuyang.31. Which is the earliest Neolithic age site in ZhejiangProvince and how old is it?The earlist Neolithic age site is the Across-LakeBridge in Xiaoshan. It’s 8,000 years old. （It dates back to 8,000 years ago.) (It has a history of 8,000 years.)32. How many cities does QiantangRiver pass by? How long is its section in Zhejiang Province?It passes by Chunan, Jiande, Tonglu, Fuyang, Hangzhou and Haining. Its section in ZhejiangProvince is about 360 kilometers long.33. What were the Five Buddhist Temples rated in Southern Song Dynasty?They were: JingshanTemple in Yuhang, LingyinTemple in Hangzhou, JingciTemple in Hanghou, TiantongTemple in Ningbo and KingAsokaTemple in Ningbo.34. Besides West Lake in Hangzhou, how many West lakes are there in China? Where are they located? ( name at least five places)Besides West Lask in Hangzhou, there are thirty-five WestLakes in China. They are WestLake in Fuzhou, WestLake in Lanzhou, WestLake in Haikou, WestLake in Qingdao, WestLake in Shenyang, WestLake in Guilin, WestLake in Huizhou, WestLake in Nanchang, SlenderWestLake in Yangzhou, etc.35. When was the earliest Great Wall built?It is generally believed that the earliest section of the Great Wall was built during the Waring States Period, that is, during the fifth century BC.II. Questions and Answers on Tourism of HangzhouII. 杭州导游知识题1. How many national scenic areas and nature reserves are there in Hangzhou? What are they? In Hangzhou, there are two national scenic areas: West Lake Area and Fuchun River Area and two national nature reserves: TianmuMountainandCoolPeak.2. When was the first West Lake Expo held? And until now, how many WestLake Expos have been held in Hangzhou?The first West Lake Expo was held in Hangzhou in 1929. Up to 2007, Nine West Lake Expos have been held in Hangzhou.3. For how many times was Hangzhou made the capital of the country? And at what time was it made the capital of the country?Hangzhou was made the capital of the country twice. It served as the capital city of Wuyue Kingdom in the Five Dynasties from 907 to 978, which lasted 72 years; and the capital city of Southern Song Dynasty from 1127 to 1279, which lasted 223 years.4. Please name at least five eminent figures in history who were natives of Hangzhou.They are: Sun Quan, Qian Liu, Bi Sheng, Yu Qian, Shen Kuo, Gong zhizhen, Yuan Mei, Zhang Taiyan, Yu Dafu, Xia Yan etc.5. What are the specialties of Hangzhou. (name at least five)They are: West Lake Dragon Well Green Tea, West Lake Water Shield, West Lake Lotus Root Powder, Hangzhou Chrysanthemum, Jingshan Green Tea, Tangxi Loquat, Changhua Small Walnut, etc.6. What are the major arts and crafts from Hangzhou? (name at least five)They are: Hangzhou Silk, West Lake Brocade, Zhang Xiaoquan Scissors, Wang Xinji Fans, West Lake Silk Parasols, Tianzhu Chopsticks, Xiaoshan Lace, Woven Bamboo Articles, etc.7. What are the traditional Hangzhou Cuisines? (name at least five)They are: Beggar’s Chicken, West Lake Carp in Vinegar Sauce, Dongpo Pork, Shelled Shrimp with Dragon Well Green Tea Leaves, Sister Song’s Fish Broth, Deep Fried Soybean Scum Rolls, Ham Cube Stewed in Honey Sauce, etc.8. What are the typical Dim Sumsin Hangzhou? (name at least five)They are: Wu Hill Crisp Cakes, Happy Pairs, ‘Cat’s Ear, Beauty’s Tongue, Fried Dough Sticks Wrapped in Pancake with shallot, etc.9. What are some well-known teahouses in Hangzhou? (name at least five)They are: Lakeside Teahouse, Qingteng Teahouse, Lanbao Teahouse, Men’er Teahouse, Wu Hill Teahouse, Dragon Well Teahouse, Xinyuan Teahouse, etc.10. Please nameat least five well-known restaurants in Hangzhou?They are: Louwailou, Zhiweiguan, Zhangshenji, Hongni Grand Restaurant, New Huazhongchen, Hangzhou Restaurant, New Kaiyuan Grand Restaurant, Gonden Sunshine, etc.11. How many 5-star hotels are there in Hangzhou? What are they/？(name at least five) There are 10 5-star hotels in Hangzhou. They are: Radisson Plaza Hotel Hangzhou, World Trade Center Grand Hotel Zhejiang, New Century Hotel Grand Hangzhou, Hangzhou Grand Metropark Hotel (杭州维景大酒店)，West Lake State Guesthouse, Sofitel WestlakeHangzhou（杭州索菲特西湖大酒店）, Howard Johnson Oriental Hotel Zhejiang(东方豪生大酒店), Shangri-La Hotel Hangzhou, Hyatt Regency Hangzhou（杭州凯悦酒店）, and Zhejiang International Hotel12. Please name at least five memorial halls of notables in Hangzhou.They are: Su Dongpo Memorial Hall, Bai Juyi Memorial Hall, , Zhang Taiyan Memorial Hall, Wu Changshuo Memorial Hall, Huang Binhong Memorial Hall, Pan Tianshou Memorial Hall, Li Shutong, Ma Yifu Memorial Hall, Xia Yan Memorial Hall.13. What are the city tree and city flower of Hangzhou?Sweet osmanthus is its city flower while camphor is its city tree.Trees along the streets (行道树) : chinar/ sycamore14. What are the size and population of Hangzhou?Hangzhou covers an area of 16,596 square kilometers with a population of 6.2158 millions.The city proper covers an area of 3,068 square kilometers with a population of 4.0159 millions. 15. What's the average temperature in Hangzhou: What’s the highest temperature in summer and the lowest temperature in winter?The average temperature in Hangzhou is 16.2°C. The highest temperature in summer is 40°C and the lowest temperature in winter is –(minus)5°C.16.What honorable titles has Hangzhou won?Hangzhou has won honorable titles as: Paradise on Earth, Famous Historic and Cultural City,State-level Hygienic City, International Garden City, and the Best Human Habitat (Human Settlement) City（最佳人居城市）and 2007 Happiest City(最具幸福感的城市).17. What are the major commercial streets（the special streets）in Hangzhou? (name at least five)They are: Xinhua Road Silk Street (Hangzhou China Silk Town), Evergreen Garment Street, Qinghufang Historical Cultural Street, Nanshan Art & Leisure Street, Wensan Road Electronic Information Street, Wulin Road Women’s Fashion Street, Xinyifang Shopping Mall, Hubin(Lakeside) Road Shopping and Tour Street, Jiefang Road Shopping Street, Meijiawu Tea Culture Village, etc. 18. What are the famous museums in Hangzhou? (name at least five)They are: China Tea Museum, China Silk Museum, Southern Song Imperial Kiln Museum, China Scissors Museum, Zhejiang Provincial Museum, Huqingyutang Traditional Chinese Medicine(TCM) Museum, Zhejiang Museum of Natural History, West Lake Museum, Hangzhou History Museum, Liangzhu Culture Museum, etc.19. What’s the name of the first wetland park in China？What are its size and location?The first wetland park in China is HangzhouXixiWetlandPark. It is located in northwest of the city with a total area of over 10 square kilometers.20. Who are the “Three Brave/Outstanding Men on the Lake” in Hangzhou? Where are their tombs?They are: Yue Fei, Yu Qian and Zhang Changshui.Yue Fei’s tomb is on the southern slope of Qixia Hill, Yu Qian’s tomb is on the slop e of Santai Hill and Zhang Changshui’s Tomb is on the northern slope of Nanping hill.21. What are the “Four Ancient Pagodas” in Hangzhou?They are: Baochu Pagoda, Lei Feng Pagoda , Zhakou White Pagoda and Six Harmonies Pagoda. 22. What’s the theme and mascot of the 2006 Hangzhou World Leisure Expo?The theme of the 2006 Hangzhou World Leisure Expo is “Leisure changes people’s life”, and the mascot of the expo is a water drop named“Jing Jing”(晶晶).23. What are the “Traditional Top Ten” views in Hangzhou? (name at least five)They are: Spring Dawn at Su Causeway, Breezing-ruffled Lotus at QuyuanGarden, Autumn Moon Over the CalmLake, Lingering Snow on the Broken Bridge,Orioles Singing in the Willows, Viewing Fish at Flower PondThree Pools Mirroring the Moon, Twin Peaks Piercing the CloudEvening Bell Ringing at Nanping Hill, Leifeng Pagoda in Evening Glow24. What are the “New Top Ten” views in Hangzhou? (name at least five)They are: Bamboo-lined Path at Yunqi, Sweet Osmanthus Rain at ManjuelongVillage, Dreaming of Tiger at HupaoValley, Inquring about Tea at Dragon Well,Nine Creeks Meandering through a MistyForest,Heavenly Wind over Wu Hill, Ruan Gong Islet Submerged in Greenery, YellowDragonCave Dressed in Green, Clouds Scurrying over Jade Emperor Hill,Precious Stone Hill Floating in Rosy Cloud25. How many administrative districts are there in HangzhouCity Proper? How many cities and counties are there in Great Hangzhou?There are eight districts: Shangcheng, Xiacheng, Xihu, Gongshu, Jianggan, Binjiang, Xiaoshan and Yuhang administrative districts.There are five cities and counties: FuyangCity, JiandeCity, LinanCity, TongluCounty and ChunanCounty.26.What are three unusualness on the West Lake？Why are they regarded as three unusualness?They are：the LongBridge, the Broken Bridge and the Solitary Hill. And they are regarded as three unusualness because the BrokenBridge is not broken; the LongBridge is not long (which can be crossed with a single step) and the Solitary Hill is not isolated at all.27. Where are the three best places to enjoy the full moon in Hangzhou?They are: the best place on the lake—”Three Pools Mirroring the Moon”; the best place on the lakeside—“Autumn Moon Over the Calm Lake”; the best place on the hill—the“Moon Rock on the Phoenix Hill”.28. How many stone carvings are there on the Peak Flying from Afar? Which of them are the most representative ones?There are 338 stone carvings on the Peak Flying from Afar.The most representative ones among are: the earliest carvings—Three Saints of the West on the rock face in Green Forest Cave, done in 951.AD(Later Zhou in Five Dynasties)；themost delicate carving—the relief sculpture Locana Buddhist Festival on the outer rock wall of Green Forest Cave., done in 1002 during the Northern Song Dynasty;and the most outstanding carving as well as the largest one—Maitreya Buddha on the southern side of the Cool Spring, done in the Southern Song Dynasty.29. In what aspects do the grotto carvings on the Peak Flying from Afar show that they are the best among grotto carvings in China?They are distinguished for its “Three Most” among grottoes carvings in China:1) There are Most Yuan Dynasty stone carvings than other grottos in China;2) There are Most Arhat stone carvings than other grottos;3) There are Most Lamaist stone carvings than other grottos.30. Where are the“three best places to enjoy plum blossoms” in Hangzhou?Solitary Hill, Lingfeng and Chaoshan are the“three placesto enjoy plum blossoms in Hangzhou. 31. Please name at least five Units of Historical and Cultural Relics under State Protection in Hangzhou.They are: Yue Fei’s Tomb, Grotto Carvings on the Peak Flying from Afar, Six Harmonies Pagoda, Zhakou White pagoda, HuqinyutangTraditionalChineseMedicineMuseum, Xiling Seal and Engraver’s Society, the Site of Liangzhu Culture, Wenlan Pavilion, Phenix Mosque, the Ruins of Lingan Town and Stupa of Fantian Temple.32. How many times was WestLake dredged in history? When were these dredging undertaken? Who were the organizers?In history, WestLake has been dredged five times.The first dredging was in Tang Dynasty organized by the great Tang Dynasty poet-governor Bai Juyi.The second dredging was undertaken in Five Dynasties organized by Qianliu, the King of Wuyue Kingdom.The third dredging was organized by Su Dongpo, the governor in Northern Song Dynasty.The fourth dredging was undertaken in Ming Dynasty organized by the governor Yang Mengying.The fifth dredging was organized by the governor Ruanyuan in Qing Dynasty.33. Why did Su Dongpo put up the “three pools” in West Lake when he had West Lake dredged?The three pools were erected to mark the deepest part of the lake and to indicate a zone in which itwas forbidden to plant any water vegetation to prevent the lake from becoming overgrown.34.Can you name some universities and colleges in Hangzhou? (name at least five)And how many higher educational zones have been completed in Hangzhou?They are: Zhejiang University, Zhejiang University of Technology, Zhejiang Science and Technology University, Zhejiang Chinese Medicine University, Zhejiang Gongshang University, Zhejiang Radio and TV University, Hangzhou Radio and TV University, China Academy of Arts, ChinaJiliangCollege, Hangzhou Normal University, Zhejiang Police College, Tourism College of Zhejiang, etc.There are five higher educational zones have been completed in Xiasha（萧山）, Bingjiang（滨江）, Xiaoheshan（小和山），Xiasha（下沙）and Zijingang（紫金港）Campus of Zhejiang University.35. Why is it said that WestLake is a lagoon?WestLake used to be a sallow bay connecting with the QiantangRiver. Later, it wasseparated from the sea by the silt carried by the tidal waves of the QiantangRiver. Because lakes converted from Sallow bay are called lagoons, WestLake is a lagoon.III．Question and answer session on professional guides’ operation III．导游规范题（附中文参考答案）[Examples I]Question: What preparations should the local guide make before receiving the tour group? Answer:1.Operational preparations including double-checking the inter-agency transmittal, groupbooking sheets and the tour reception plan, preparing the day-by-day itinerary andconfirming the reservation for the tour coach, hotel, meals, air/train/boat tickets, etc.2.Get himself linguistically prepared. Get himself acquainted with popular topics anddomestic and international current affairs and arm himself with general knowledge fortravel.3.Get the following ready: the guide badge, the tour reception plan, the vouchers, cash, theagency flag etc.4.Get himself psychologically prepared.and make himself look professional.1、接团前，地陪应做好哪几方面的准备工作？（1）业务准备。

吉林导游考试口试，新加导游实务十道题英文翻译一、The next regimental rear accompanies which does following work have? (下团后地陪的后续工作有哪些)1. Processing carry-over question: The next regimental rear, accompanies should deal with tourist's carry-over issue earnestly properly; Handle the matters concerned which before the concerned requirements and the leadership instruction the tourist just before leaving handles.2. Paying up: According to travel agency's specific request in thestipulation time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department. 3. Establishment team file: Reorganizes the pertinent data, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation。

全国导游资格考试《英语》试题（网友回忆版）[问答题]1.旅游淡季参考答案：tourist o（江南博哥）ff-season[问答题]2.外汇牌价参考答案：foreign exchange rate[问答题]3.数码相机参考答案：digital camera[问答题]4.减肥参考答案：weight loss[问答题]5.奥运会参考答案：Olympic Games[问答题]6.通货膨胀参考答案：currency inflation[问答题]7.电子邮件地址参考答案：e-mail address[问答题]8.手机短信参考答案：SMS(short message service)[问答题]9.自动柜员机参考答案：ATM(automatic teller machine)[问答题]10.诺贝尔文学奖参考答案：Nobel Prize in literature[问答题]11.售后服务参考答案：after-sales service[问答题]12.飞机机械故障参考答案：default in aviation mechanism[问答题]13.禁烟区参考答案：no-smoking area[问答题]14.中国陶瓷参考答案：Chinese Ceramics[问答题]15.房屋中介参考答案：letting agency/house agent[问答题]16.洗发剂参考答案：hair lotion/shampoo[问答题]17.中标参考答案：win a bid[问答题]18.反倾销参考答案：anti-dumping[问答题]19.丝绸之路参考答案：the Silk Road[问答题]20.加油站参考答案：gas station[问答题]21.《论语》参考答案：The Analects of Confucius[问答题]22.广西壮族自治区参考答案：the Guangxi Zhuang Autonomous Region[问答题]23.中国人民政治协商会议参考答案：the Chinese People's Political Consultative Conference [问答题]24.离婚率参考答案：divorce rate[问答题]25.海啸参考答案：tsunami[问答题]26.园林参考答案：garden[问答题]27.佛教参考答案：Buddhism[问答题]28.教育部参考答案：Ministry of Education[问答题]29.个人收入所得税参考答案：individual income tax[问答题]30.居民委员会参考答案：neighborhood committee[问答题]31.公平竞争参考答案：fair competition[问答题]32.交通堵塞参考答案：traffic jam/congestion[问答题]33.贸易壁垒参考答案：trade barrier[问答题]34.沙尘暴参考答案：sand storm/dust storm[问答题]35.文化传播参考答案：cultural diffusion/transmission[问答题]36.能源短缺参考答案：energy shortage[问答题]37.一国两制参考答案：one nation, two systems[问答题]38.禁忌参考答案：taboo[问答题]39.救灾物资参考答案：relief material[问答题]40.乱收费参考答案：illegal charge[问答题]41.个人信贷量参考答案：personal credit amount[问答题]42.应变自如参考答案：flexible to different situations [问答题]43.朝圣者参考答案：pilgrim[问答题]44.健身房参考答案：gym[问答题]45.可持续发展参考答案：sustainable development[问答题]46.主题公园参考答案：theme park[问答题]47.温室效应参考答案：greenhouse effect[问答题]48.开胃小菜参考答案：appetizer[问答题]49.出国热参考答案：craze for going abroad[问答题]50.素食者参考答案：vegetarian[问答题]51.佛龛参考答案：niche for a statue of the Buddha [问答题]52.圣旨参考答案：imperial edict[问答题]53.志愿者参考答案：volunteer[问答题]54.金碧辉煌参考答案：splendid and magnificent[问答题]55.高科技产业参考答案：high-technology industry[问答题]56.拳头产品参考答案：hit product/knock-out product [问答题]57.假货参考答案：counterfeit article[问答题]58.首付款参考答案：down payment[问答题]59.临终关怀医院参考答案：hospice[问答题]60.和谐社会参考答案：harmonious society[问答题]61.人口普查参考答案：population census[问答题]62.八荣八耻参考答案：eight dos and eight don'ts[问答题]63.贸易逆差参考答案：trade deficit[问答题]64.网上预定参考答案：online booking[问答题]65.司法机构参考答案：judicial organ[问答题]66.生态平衡参考答案：ecological balance[问答题]67.同一个世界，同一个梦想参考答案：one world, one dream[问答题]68.养老金参考答案：old-age pension[问答题]69.庙会参考答案：temple fair[问答题]70.素质教育参考答案：quality-oriented education[问答题]71.执政党参考答案：the ruling party[问答题]72.大气污染参考答案：air contamination[问答题]73.反倾销措施参考答案：anti-dumping measures[问答题]74.征地补偿参考答案：compensation for land acquisition [问答题]75.同性恋现象参考答案：homosexuality[问答题]76.青花瓷瓶参考答案：blue and white porcelain-ware[问答题]77.和谐社会参考答案：harmonious society[问答题]78.可持续发展参考答案：sustainable development[问答题]79.中国公民文明旅游公约参考答案：the convention of civilized tourism of Chinese people [问答题]80.退款参考答案：refund[问答题]81.奥运火炬参考答案：the Olympic flame[问答题]82.非物质文化遗产参考答案：intangible cultural heritage[问答题]83.白头偕老参考答案：remain happily married to a ripe old age[问答题]84.社会职责参考答案：social responsibility[问答题]85.旅游目的地参考答案：tourist destination[问答题]86.汽车尾气参考答案：vehicle exhaust[问答题]87.奥运吉祥物参考答案：Olympic mascot[问答题]88.美食家参考答案：gourmet[问答题]89.文化精髓参考答案：essence of culture[问答题]90.濒危野生动物参考答案：endangered wildlife[问答题]91.据世界旅游组织统计，1996年全世界的国际旅游人数已达592,000,000人次以上，国际旅游收入也达到了4,230亿美元。

导游服务规范题库60题（英文版）导游服务规范题库60题（英文版）should apologize to the tourist.27. What should a tour guide do when the tourists lose money or property?(1) To get know the shape, characteristic and value of the property, and analyze the possible lost time and place and assist him/her looking for it;(2) Provided that the lost thing is registration for entering or leaving the country or insured valuables, the reception agency should give proofs;(3) The owner could, by this proof, apply the theft certification through local Public security Bureau for the purpose of custom inspection or claim to insurance company.28. What should a tour guide do when a French tourist’s property is stolen in traveling around our country?(1) The local guide should immediately report to travel agency, public security and insurance company and assist them to look for clues for solving the case;(2) If the things lost cannot be found, the tour guide should assist the owner to apply to police station for theft certification so that the tourist can undergo custom inspection or submit claim to the insurance company;(3) Comfort the owner and calm him down.29. What should a local guide do when a North Korea tour group, who will travel in China, is arriving in Dingdong station and one tourist finds his luggage lost?(1) It is not the tour guide’s responsibility for the loss of tourist’s luggage, however, he/she should help the tourist findthe luggage;(2) Assist the owner in conducting the loss and claim document in Lost property office of airport;(3) During the tour, the guide should ring the tourist from time to time, asking about whether he/she finds the luggage. If not, the guide should assist the owner in buying some daily necessities;(4) If the tourist doesn’t find the luggage before leaving the loc al site, the tour guide should transfer the owner’s contact information to the airline company so that the luggage could be send to the owner successfully in future;(5) If the luggage is sure to be lost, the owner may claim to the airline company.30. When a local guide took a tour group from Taoxian airport to Fenghuang hotel and found that one of them didn’t get his baggage. At this time, what should the tour guide do?(1) The tour guide should look for it in the tourist room and examine whether the luggage is sent to the wrong room or the other tourist take wrong luggage;(2) If it cannot be found, the guide should contact with the baggage clerk of hotel to find the reasons;(3) If it cannot be found either, the guide should report to travel agency and ask for instructions;(4) If it is travel agency’s fault, the owner may write a list including all of lost luggage items. With this list and the local guide’s written stateme nt, the travel agency would claim to the insurance company for compensation;(5) The local guide should write accident reports for record.31. If you are in charge of guiding a Singapore educational tour group, unexpectedly one lady member came to you and saidthat her passport was missing, what should you do?(1) Comfort Miss Li, and allow her to recall the most possible lost place and assist her；(2) If this loss is confirmed, the procedures need to be applied in following order: First, the loss certification should be given by the local reception agency; with this certification, the owner can report to the Public security Bureau for the proof of it; after applying for the proof of passport loss, the owner can immediately go to Singapore embassy in China for getting a new passport; holding the new passport, the owner can go to Public security Bureau to apply for visa documents；(3) The expense will be paid by her.32. During the travel, if an overseas Chinese from Malaysia lost his/her passport, how to deal with this situation as a tour guide?(1) The tour guide should assist the owner in opening proof from the local reception agency；(2) With the proof of travel agency and the photos as well as relating materials, the owner can report to the designated public security Bureau for applying new passport；(3) After getting new passport, the owner can go to Malaysia embassy in China for applying visa documents；33. How do you cope with that as a tour guide if one tourist was lost in a trip of Qianshan Mountains?(1) To get to know the information and look for him quickly. Generally speaking, appoint the tour leader and some tourists to search for him separately. I will continue to guide the tour group, and notify them my phone number and next scenic spot；(2) Report to Qianshan Parkland and local Public security station and ask for help; Contact with the hotel to inquirewhether the lost tourist comes back; if he/she is still not found, the tour guide should report to travel agency or even the police station；(3) When the lost tourist is found, the tour guide should ask the tourist why he/she was lost. If it is the tour guide’s fault, the guide sho uld apologize to him/her. If it is the tourist’s fault, the guide should comfort him/her and remind him of being cautious；(4) Write the accident reports.Part three34. What should a local guide do when his/her tour group gets in a car accident on the way back and some tourists hurt?(1) Rescue the injured immediately and send him/her to the nearest hospital accompanying with the tour leader or national guide;(2) Preserve the scene and promptly report to the police station;(3) Report to the travel agency and notify relating departments in charge (Superior department or the Foreign office, etc.) and the insurance company;(4) Comfort the tourists and go on the visit;(5) Assist the relating department in doing the aftermath settlement(6) Give the written report and state the situation.35. What should a local guide do when his/her tour group is robbed or even threatened during the trip?(1) The tour guide should put his best self forward in keeping the tourists’ life and property safe;(2) Report to the police immediately and assist them;(3) Report to the leaders and bring them to the scene if case is serious. Try to call for the masses to catch the criminal andrecover the property;(4) Calm down the tourists and continue the visit;(5) Assist the relating department in doing a good aftermath settlement;(6) Write out the accident reports.36. What should a tour guide do when the hotel where tourist live catch fire in the evening?(1) The tour guide should report to police immediately;(2) Promptly inform the tour leader and all the tourists;(3) Assist the field staff in evacuating the tourists to escape way;(4) Lead the tourist to save themselves. Don’t let the guests jump out of the window blindly or taking lifts. Let them creep along with the wall with a wet towel covering the mouth. Follow the instructions of ambulance man and quickly move to the safe place;(5) When be saved, the tour guide should save other victims and resolve the difficulties caused by fire and manage to continue the tour activities;(6) Assist the leader in doing aftermath settlement and write out the accident reports.37. As a tour guide, what should you do when a customer asks his girl friend to go along with your group after arriving at someplace?(1) The tour guide should ask for the agreement of tour leader and other members of the tour group;(2) Contact with the travel agency to open the entering document if no special circumstances. Let her show valid document, fill in a form and pay relevant charges.(3) If foreign diplomatist wants to go with the tour group, theguide should check with travel agency first and strictly obey by the regulations of Chinese government.(4) For a journalist, the tour guide has to check with relating department for permission.38. If some tourists have the symptoms of vomiting, diarrhea, fatigue and coma because of eating seafood, what should the tour guide do and how to take precautions?(1) This is food poisoning symptoms of acute enteritis. If they are not rescued timely, there will be threatening to their lives. The tour guide should:(2) Try to help him vomit immediately, and let the patient drink more water to accelerate the excretion and relieve toxicity;(3) Send the patient to hospital for treatment and ask a doctor to diagnose;(4) Report to travel agency and the organization supporting the meal should be held accountable for it;(5) Precautions: have meals in fixed points; tell the tourists not to buy food at small market stall. If the food supplied is not healthy, the restaurant manager will be asked to apologize to the public.39. If some tourist gets carsickness during the travel, how does the tour guide deal with this?(1) Remind visitors not to feed too much, and take drugs against carsickness;(2) Let the person sit at the front of coach by the window;(3) Tell the tourist to tighten his belts for preventing visceral excessive vibration that aggravates illness.40. What should you do, if you take a French tour group made of high school students to travel Fenghuang Mountain in Dandong, and just when they walk down from the place ofLaoniubei, you find that a tourist fall down unluckily and cause leg fracture?(1) There are usually two kinds of circumstances for fracture: internal injury and trauma. The tour guide should take the emergency rescue at the scene. First, stop bleeding (by hand pressure, pressurized bandaging, using a tourniquet), binding (cleaning up the wood, bandaging moderately), on the plywood (fixed on both ends of the joint body to avoid turning fracture);(2) Send the injured to hospital and keep diagnosis, treatment charging list for claim to insurance company;(3) Report to travel agency and write out the accident report;(4) The tour guide should see the patient from time to time afterwards.41. How to cure the tourists suffering from heatstroke?(1) Rapidly transfer the patients to shady and ventilated place, relax the clothes and trouser belt and give patients a breeze;(2) Let the patient drink salty drinks, if possible, and takerheo-camphoradin or rendan mini-pills;(3) Wipe with cold water or alcohol to keep his body cooling;(4) If the patient appear delirious, the guide may use thumb to press philtrum-philtra and Hukouxue (one inch up the Hukou place) to wake him up, and then send him to hospital as soon as possible.42. What should a tour guide do to an old foreign tourist living in hospital due to heart attack?(1) Let the patient lie on the back and not to move;(2) Arrange emergency rescue immediately and tell the tour leader and the travel agency leaders come to the scene;(3) If the patient has to be in hospital, the guide should postpone the visa validity and assist him in conductingdocuments leaving the country;(4) The expense on treatment is paid by patients themselves, and the other fees on the service that the tourist didn’t obtain should be sent back according to the agreement of Sino-foreign travel agency.43.What should a tour guide do to a drowning tourist?(1) Clear a way the dirt in the drowned man’s nose and mouth, and immediately review whether there are false teeth in the mouth that block the airway;(2) Let the drowned man up by padding the stomach, and make him face down to compress the back so as to enable water to outflow from the nose and mouth;(3) Let the drowned man lie on his back and make artificial respiration;(4) Send the drowned man to hospital immediately without stopping rescue on the way.44. What should you do as a tour guide when Singapore tourists ask you to accompany them buying cloisonné and Tri-colored glazed pottery of the Tang Dynasty as gift to their friends in homeland?The tour guide should take the tourists to cultural relics and handicraft shop for purchase. Remind the tourists of keeping invoice well and not removing sealing-wax on the goods for custom inspection.45. What should a tour guide do when tourists want to buy calligraphy and painting at a street stall?The tour guide should persuade him and tell him China’s custom regulations that anyone who wants to carry cultural relics (including antiquated calligraphy and painting) has to submit app raisal certification to China’s departments on governmentof cultural relic, unless he cannot take it out. But this certification cannot be provided by a street stall seller. So, if the tourist really wants to buy it, the guide may take him to cultural relic shop. Remind the tourists of keeping invoice well and not removing sealing-wax on the goods for custom inspection.46. What should a tour guide do when tourists want to buy Chinese medicinal materials and patent drug?The tour guide should let relevant provisions of China’s customs get known: the entry visitors who want to buy reasonable quantity of traditional Chinese medicinal materials or proprietary Chinese medicine in foreign currency and carry them out of the country are required to submit to customs an invoice sealed “special seal for foreign exchange purchase” by State Administration of Foreign Exchange. It is not allowed to bring out if beyond the scope of a reasonable number. The total limit for going abroad is 300 RMB. The limit for going to Hong Kong and Macao regions is 150 RMB.47. What should a tour guide do when tourists ask to go to the store to buy their favorite product again?Generally speaking, if time permits, the tour guide might leave a note message (says the name of the product or something like asking salesman’s help) to the tourist and let him go shopping by a taxi. The guide can also go with him.48. What should you do when four tourists request you to change Chinese food to western food two hours before the dinner?(1) The local guide may try to contact with the restaurant server and do as relevant regulations if the proposal is given 3 hours before dinner;(2) If the tourists still insist on changing the meal, the requestcan be declined but the tour guide would better give a careful explanation;(3) If the tourists still insist on changing the meal, the tour guide can informs that the western food will be paid by themselves and without returning Chinese food fees.49. What should a tour guide do when a tourist request to have dinner on his own because of the disagreement with other tourists?(1) Explain to them carefully and ask the tour leader to mediate.(2) If the tourist insists on having meal on his own, the tour guide may follow his choice by negotiating with the restaurant server. But warn that the fees paid by himself without returning any other charges.50. What should a tour guide do when a tourist purpose special requirements on food due to religious belief?If the proposed requirements are prescribed in the tourism agreement, the reception agency should make an arrangement earlier. The local guide should check the execution of plans and fulfill the promise. If the requirements are proposed after the arrival of tour group, the tour guide may judge the case as appropriate. In general, the local guide could contact restaurant so as to meet these requirements if possible. If there are really existing difficulties, the local guide may help tourists resolve these themselves.51. What should a tour guide do when a tourist asks to leave the group in advance just because his requests cannot be satisfied?(1) The tour guide should persuade the tourist to continue the trip with tour group. If the reception agency really hasresponsibility for this, they have to make up for it;(2) If the tourist asks for unreasonable requirements, the tour guide should explain carefully. If it doesn’t succeed, the tou r guide may satisfy these requirements but notify them that the comprehensive service fees will not be returned;(3) No matter why the tourist wants to leave China in advance, the tour guide should, under the instruction, assist the tourist in reordering flight, seats, separating visa documents and so on with all the charges paid by the tourist.52. What should a tour guide do when a British tourist claims to withdraw from the tour group because of the urgent affairs at home?(1) These requirements can be satisfied through negotiation with the travel agency;(2) Assist the guest in applying relevant documents such as separating visa, reordering flight and seat. The fees covered by tourist himself;(3) The travel service fees should be returned partially or not according to the agreements.53. When some tourists from your Korea tour group request to watch “Snow Wolf Lake” in Liaoning Theate r instead of the original schedule—watching Northeast Errenzhuan at grand stage, what would you do?(1) If time permits, the travel agency can give an exchange;(2) If the tickets have been ordered with no exchanges, the tour guide should carefully explain to them for their understanding. If these tourists still insist on watching “Snow wolf lake”, the tour guide can help them buy tickets with charges paid by themselves；(3) Tell the drivers to try to make a convenience for thesetourists watching other pla ys if it’s on the same way.If it’s on a different way, the tour guide should arrange cars for them with charges paid by themselves；54. What should a tour guide do when the tourists ask to help them transfer some goods?(1) The tour guide should ensure what kind of goods that they want to transfer. If it belongs to taxable goods, the tourists should be promoted to pay the tax. If they are just valuables, the tour guide would refuse to do. When the tour guide has to accept the requirements, he will let the tourists write out a signed proxy that indicates the name and quantity and leave a mailing address;(2) The recipient has to give a receipt signed and sealed after receiving the goods;(3) The tour guide will hand the receipt and proxy together to travel agency for safe keeping;(4) If the goods transferred include food, the tour guide should refuse to them.55. What are the occasions that a tour guide need to discourage the tourists from free activity?(1) In order to the travel plan works smoothly, the tour guide should persuade them to go along with the tour group;(2) When the local public security is not very good, the tour guides should prevent the tourist from going out, much less go out individually;(3) As touring on the river or lakes, the tourist may purpose to swim ina swimming-forbidden area, at this time, the tour guide will neither agreetheir requirements nor accompany them to swim regardless of the benefits of tour group;(4) The tour guide should decline to the tourists when they are asking to visit some area still not opened to public;56. What should a tour guide do if the tourist gets a common disease?(1) The tour guide will persuade him to see doctor as soon as possible and take care of himself. If necessary, he will accompany the patient together to see doctor;(2) Take care of his condition. If the guest stays in hotel, the tour guide should go to see him and arrange for meals;(3) Do not buy the medicine or use drugs for the patient;(4) Tell the tourist that the charges for seeing doctor are paid by themselves.57. What should a tour guide do if the tourist gets a serious disease?(1) Take decisive action to send the patient to hospital accompanied by relatives or tour leader and inform travel agency that they need help. The local guide goes on guiding the group quickly;(2) In the process of rescue, the leader or the patient's relatives should be present. If the relatives don’t arrive, all arrangements should be follow the opinions of the embassies in China. T our guide may go to the hospital to visit from time to from;(3) When the patient turns the corner but still need to be in hospital, the tour guide should help him settle the separating visa, postpone visa, transportation bills and documents about leaving hospital or returning homeland;(4) As for the written material such as diagnosis, rescue report and treatment, the tour guide should copy the file for record in travel agency;(5) The fees on being in hospital and treatment as well as charges of staying in China for the relatives are all paid by themselves. The comprehensive service fees that not provided should be returned to the tourist by rules;58. What should a local guide do when a foreign tourist dies in the wash room?(1) Ring 120 immediately to conduct the emergency rescue;(2) Ring 110 immediately and keep the scene untouched;(3) Inform the travel agency that they should report to the departments for foreign affairs, public security office and the embassy in China, asking the personnel in charge come to the scene;(4) T he tour guide should stabilize the tourists’ emotion and continue his reception job;(5) As for anatomy or cremation, it must be done with the signature of the relatives or consular officials, or the tour leader;(6) Make a list of remain belongings to the victim;(7) Only if it is quarantined by epidemic organization and sent exit permit, the body cremated and coffin can be transported home;(8) The written transcript and rescue report of the whole process as well as exit permit of coffin transportation, signed by the physician and relating departments, should be kept by tour leader or travel agency who are in charge of sending to the deceased relatives.(9) Write out the accident report for record.59. In order to enrich the cultural life at night, the local guide decides to take the tour group to Tiger beach park and visit the lantern show,but four tourists would like to stay at hotel and make afortune by playing mahjong, as for this, what should a tour guide do？The tour guide should carefully explain to them that playing mahjong is illegal in China and persuade them to visit the lantern show and abandon gamble activities.60. What should a tour guide do when the tour leader or tourists purpose some requests inconsistent with the original itinerary and involved with the reception principles as well?The local guide may refuse to them. If there are specific reasons purposed by tour leader, the local guide need to ask to reception agency for instructions.。

导游专业英语词汇（一）导游专业英语词汇大全1. 国内航线 domestic flight2 . 海关手续 customs formalities3 . 手提行李 hand luggage4 . 航班号 flight number5 . 免税商店 duty-free shop6 . 旅客联 passenger coupon7 . 行李认领牌 baggage claim card8 . 入境签证 entry visa9 . 软卧 soft berth10. 旅客通道 passenger route11. 自然保护区 natural reserve12 . 水上公园 water park13 . 风景点 scenic spots14 . 民俗风情 folk custom15 . 人造奇迹 man-made wonders16 . 国际杂技节 International Acrobatic Festival17 . 名胜古迹 places of historic interests18 . 黄鹤楼 Yellow Crane T ower19 . 鱼米之乡 the land of rice and fish20 . 建筑技术 construction technology21 . 办手续 go through the formalities22. 合单结账 one bill for all23. 储存贵重物品store the valubles24. 外币兑换 foreign currency exchange25. 精选路线selected itinerary26. 附加旅游项目add-ons27. 自由活时time for personal arrangements28. 特别服务要special service requirement29. 组团人数group size30. 民俗旅游folk custom tour31. 行业考察旅游 trade observation tour32. 路线图itinerary map33. 旅游者过夜数guest night34. 延长逗留extension of stay35. 水族馆aquarium36. 传统文化traditional culture37. 自然美景natural beauty38. 商业区commercial district39. 工业园industrial zone40. 高新技术开发区Hi-tech Development Zone41. 高速公路expressway42. 立交桥flyover43. 地铁underground44. 儿童乐园children’s playground45. 朝圣的游客pilgrim46. 登上探险旅行 mountaineering and adventure tour47. 发源地cradleland48. 悬崖峭壁sheer cliffs and steep mountains49. 道教圣地 the Taoist Holy Place50. 温泉 hot spring51. 自然景观 natural wonders52. 常青树 evergreen trees53. 日出sunries54. 海拔above sea level55. 免费行李限额 free baggage allowance56. 超重费 excess baggage charge57. 登机口 boarding gate58. 海关官员customs officer59 返程票return ticket60. customs luggage declaration form 海关行李申报单61. unaccompanied baggage 非随身载运行李62. luggage chek-in counter 行李过磅处63. parking area 停车场64. transfer passenger 转机旅客65. airport inquiries 机场问讯处66. tour leader 旅游团领队67. time difference 时差68. non-smoking room 禁烟室69. reception program 接待计划70. type of accommodation desired 要求住宿的类型71. cash in advance 预付现金72. cash payment on departure 离店现付73. automated bill 自动开账单74. ambulatory room 残疾人专用房75. hold mail 留交邮件76. registration form of temporary residence 临时住宿登记表77. change slip 客人住房变动单78. assistant manager 经理助理79. basement car park 地下停车场80. foreign escorted tour 国外派导游的旅游团81. final itinerary 最终旅行路线82. full appointment 全项委托83. best-selling China-tours 最畅销的中国旅游路线84. entertainments and diversions 娱乐或变换节目85. on-shore visit 上岸参观86. estimated time of arrival 预计抵达时间87. travel arrangements 旅行安排88. mini destination area 中途小目的地89. sightseeing tour 观光旅行90. group visa 集体签证91. departure lounge 出境旅客休息室92. board the plane 上机93. take off 起飞94. exit visa 出境签证95. luggage rack 行李架96. platform ticket 站台票97. express extra ticket 特快票98. mother-and-child room 母婴候车室99. identity card 身份证。

A boom resort兴旺发展的旅游胜地A buoyant level of tourism蓬勃发展的旅游业A form of modern consumer behavior现代消费行为的一种形式A lay-over短暂停留A leakage流失资金A minor fiscal muisance一项小小的财政事务A net deficit净逆差A strange international tourism sector实力强大的国际旅游服务部门A study tour考察旅游Accommodation and support facilities住宿和其他辅助设施Accounting department财务部Accreditation services审定工作Advertising agency广告公司Air fares航空票价Air France法国航空公司Air taxi出租飞机服务All and sundry全部,所有的人All walks of life各阶层All-inclusive package tours价格全包旅游An accelerator concept加速器原则An invisible payment on Britain’s balance英国账目上的无形支出Annual receipts年收入Arts and craft工艺美术As far as the demand for travel services is concerned就旅游服务的需求而言ASEAN countries东南亚国家联盟August Bank Holiday八月银行假日August bodies权威机构Back office system后台办公系统Baggage checks行李票Balance of payments with the outside world对外收支平衡Balance of payments收支平衡Basic point-to point air fares两地间基本航空运作Be tailored to each executive’s needs根据每个商务Bermuda百慕大群岛Boeing757波音757British Airways英国航空公司Burgeoning tourism industry刚刚萌芽的旅游工业Business travel agent专门经办商务旅游的代理商Business traveler商务旅游者cable cars缆车Capital investment资本投资Car hire小汽车出租Carry capacity运载能力Charter aircraft包机Charter flights包机航班Chief engineer总工程师Come into service开始投入使用Commissions佣金Commuter airlines地方短距离运输航空公司Computer graphic package计算机图形包Conditions旅游中条件或服务项目Congloments联合大企业Contracting countries签约国Controller or chief accountant财务部总审计师或总会计师Convention hotels会议饭店Cottage industries家庭手工业Cross-border travel横穿边境的旅行CRS)Computer reservations system计算机预定系统Cruise ships巡游船CTC )Certified travel counselors持有证书的旅游顾问Culinary arts烹调艺术Cultural visit文化旅游Customized services按要求提供的服务项目Dealers in dreams销售梦幻Densely crowed cities人口稠密的地方Design studio设计室Diagonal intergration斜向联合Direction of sales销售部总监Domestic tourism国内旅游Dorminant paradig,主要形式Dwell on 详述Ecosysytems生态系统Education visits教育旅游，休学旅游Empty nesters没有孩子拖累的家庭（空巢效应）En route在途中End objective最终目标Engineer department工程部Enhancing human capital through training and education通过教育与培训来增强人力资本的势力Enjoy more preferential government policies享受政府更多的优惠政策Enter into the very fabric of life走入真正的生活当中去Entrepreneurial skills and ingenuity企业经营技巧与创新Ethnic minority groups少数民族European Community欧洲共同体Excluded by direct reference明确指出不包括Executive aircraft公务飞机Executive housekeeper客房部主管Exhaust fumes废气Exotic and unusual holidays猎奇旅游Expert Statistical Group专家统计小组Extras各种额外费用Flag-carrier以国家航运为主业的国家航空公司Food and beverage department餐饮部Food and beverage manager餐饮部经理Frequent flyer programmes飞行常客奖励计划Front office system前台办公系统Frontier formalities边境手续Games room游艺室Gard currency硬通货Gard-wired硬接线General manager总经理Generating areas旅游产生地Given no commensurate decline in living standards在不考虑生活水准大幅下降的情况下GNP)Gross national product国民生产总值High-spend visitors高消费游客Hold for old and new tourism用于旧旅游和新旅游Holiday Inn假日旅游公司Hotel chains饭店联号Impulse purchasing 冲动购买In the event of customer complaints如果顾客提出投诉In the form of holographs一全息照片的形式Inbound tourism入境旅游Income multiplie收入乘数Independent inclusive tour个体包价旅游Indulge in尽情享受Industry code of conduct行业行为规范In-flight magazines机上杂志In-house compute公司内部使用的计算机Instant culture文化快餐Insurance coverage保险范围Internal tourism境内旅游International tourism国际旅游Inter-office computer linkups办公室间的计算机连用Into its initial stage in the development cycle进入发展周期的初始阶段Invisible receipt无形收入Invisibles无形商品Itineraries旅游活动日程，旅游路线ITX)Inclusive Tour Excursion游览包价旅游Jet airliner喷气式飞机Jurisdictions管辖区Kurtaxe 疗养税Labor-intensive industry劳动密集型产业Lay analyst非专业分析家Leisure time余暇Lesser developed countries较不发达国家Load factors飞机载客率，机座占有率Local color地方色彩Long-haul and short-haul长途和短途Long-haul domestic travel国内长距离旅游Make a profit 获得利润Make ends meet使收支相抵，量入为出Management know-how管理方面的实际技巧，经验Market oriented reforms以市场为导的改革Market segmentation市场细分Marketing tool市场营销工具Mass tourism大众旅游Monorails operated by magnetism靠磁力运行的单轨铁路More green更有环境保护意识Multi-stopover independent tours旅游中多次停留的散客National income国民收入National tourism国家级旅游Nature preserves/reserves自然保护区Need deficiencies需求不足Net discretionary incomes可以随意支配的收入Non-commodity currency非商品货币Non-profit overseas offices非营利性海外机构OECD)the organization for Economic cooperation and development经济合作与发展联盟On a case by case basis依据具体情况处理的原则Organizational chart饭店组织结构图Outbound tourism出境旅游Overseas Chinese海外华人Package tour包价旅游Paid holiday带薪假日Pay a premium交学费Peripheral environment周边环境Personnel department人事部Personnel director人事部主任Pleasure craft游乐船Police registration出境证明Potential travelers潜在的旅游者Preferential policies优惠政策Price inelastic无价格弹性Profit-making corporation盈利公司Publicity material 宣传品Purchasing agent采购员Purchasing power购买力pylons架线塔Quick access to information信息途径快捷Rare flora and fauna珍稀植物和动物Rates of inflation通货膨胀Recreation vehicles娱乐，行宿两用车Refusal to grant exit permits拒绝发放出境证明Relieving the pressure on other rural areas减轻时其他乡村地带的压力Repeat business回头客带来的生意Resident manger驻店经理，客房部经理Retail agencies 零售旅行社Return on sales销售回报Rooms department客房部Round trip往返旅行Round-the-world trip环球旅行Sales department销售部Sales/distribution outlets销售网点Sand dunes沙丘Scale economies规模经济Scheduled liner定期客轮Scheduled or charter services不定期客运或包机服务Scope economies范围经济Severe environmental degradation from heavy usage由于使用频繁而造成的严重的环境恶化Ski pistes滑雪道skyscraper hotel syndrome摩天宾馆综合症society environmental needs社会环境需求source of revenue收入来源specialist operators专营某种旅游的经营商specialized tourism专项旅游stand-by fares候补票价subsidized exchange rates特别补贴兑换率Sunbathing日光浴tailor-made services特别服务项目target markets目标方面target sales目标销售额tax receipts税收收入terra cotta warriors and horses兵马俑tertiary industry第三产业the “Grand Tour”大旅游the aircraft is placed at the desposal of the operator飞机提供旅游自由支配the balance of payments on the tourism account旅游账目的收支平衡the budge market廉价市场the Caribbean Community加勒比共同体the deep-seated traditions根深蒂固的传统the done thing 合乎俗礼的事the drawing power吸引力the East Caribbean Common Market加勒比海共同市场the ecological balance生态平衡the Eurasian Continent欧亚大陆the Far East远东the foreign exchange receipts外汇收入the idea of prepotency优先原理The International Conference on Travel and Tourism Statistics联合国统计委员会the International Monetary Fund国际货币基金组织the jargon of marketing营销学的术语the League of Nations国际联盟the less developed interior of the country国内较不发达的内陆地区the life cycle of the family家庭生命周期the local share of the market当地市场份额the luxury market豪华市场the midscale market中级市场the mode of travel旅行方式The National Travel Survey国民旅游调查the supply and demand equilibrium供求平衡关系the support services辅助服务the United Nations Conference on Trade and Development联合国贸易与发展The US Travel Data Center 美国旅游资料中心TIM)Tourism Income Multiplier旅游收入增值to give full exposures to China’s tourism resources以充分展现中国的旅游to have family reunions举家团聚to package their own tours组合自己的报价旅游tour basing fares航空包价旅游票价tour brochure旅游宣传册tourism boom旅游业的繁荣Tourist interests旅游者权益Tourist operators旅游经营商Transit travelers过境旅游者Travel for travel’s sake为旅游而旅游Travel principals旅游经营商Travel retailers旅游零售商/代理商Trunk route airlines干线航空公司Umbrella brochure伞式宣传册Unit costs单位成本United Nations General Assembly联合国大会VAT)Value added tax增值税Vertical integration垂直合并Visual pollution视觉污染Wind erosion风蚀Word of mouth recommendation口头宣传Word of mouth 口碑World cultural heritage世界文化遗产Low countries低地国家vertical and horizontal integration垂直合并和水平式结合airline oligopolies 航线的寡头垄断the International Air Transport Association国际航空运输协会air carriers航空公司waybills运货单accreditation services审定工作ICAO)the International Civil Aviation Organization国际民航组织PATA)The Pacific Asia Travel Association太平洋亚洲旅行协会（太亚旅协）disposable income 可自由支配的收入non-residential travel 非居住地旅游natural reserve 自然保护区Sustainable development 可持续发展Discretionary time 可自由支配的时间Ethnic tour 民俗风情游Contrived attractions 人文旅游景点Invisible products 无形产品Cultural heritage 文化遗产Package tour 包价旅游Landscape poetry 山水诗Maritime commerce 海上贸易Outbound tourists 出境旅游者Complete harmony of man and nature天人合Foreign exchange income 外汇收入Nation of tourists 旅游容源国Temper one's wills 磨炼意志Offering sacrifices to Heaven and Earth 封禅Terracotta soldiers and horses 兵马俑A carefree journey 逍遥游Encyclopedic knowledge 渊博的知识（万事通）Cultural accomplishment 文化素养To be chest out and stomach in 挺胸收腹A land of protocol 礼仪之邦Customers foremost ,service best 宾客第一服务至上Eye contact 眼神交流Psychological qualities 心里素质Repeated customers 回头客Courtesy and etiquettes 礼貌礼仪Personal hygiene 个人卫生The Marble Archway 牌坊Spring at Su Causeway 苏堤春晓Three Pools Mirroring the Moon 三潭映月Peak Flown From Afar 飞来峰The Big Wild Goose Pagoda 大雁塔The Hall of Supreme Harmony 太和殿The Hall of Praying for Good Harvest 祈年殿Listening to Orioles Singing in the Willows柳浪闻莺The Terra Cotta Warriors and Horses of Qin Shi Huang 秦始皇兵马俑The Forest of Stone Tablets 西安碑林Buddhist Paradise 极乐世界To do service 做礼拜The Theory of Five Elements 五行学说Book of Changes 易经Do not to do others what you do not want done to yourself 己所不欲勿施于人The art of Buddhist figures 佛像艺术The Temple of Three Pures 三清宫The Temple of Town God 城隍庙Make a pilgrimage to Mecca 朝觐麦加Easter 复活节Sutra Library 藏经阁Old Homes in the southern Anhui 皖南古居The Palace of Earthly Tranquility 坤宁宫Glazed tiles 琉璃瓦Circular stone terrace 圆形汉白玉台基Timber structure 木结构Place of excellent geomantic quality 风水宝地The symmetrical plain layout 对称平面布局Stone animals and human statues 石像生The Main Buddha Hall 大雄宝殿Art of gardening 造园艺术Monastery gardens 寺庙园林Come back to nature 回归自然View borrowing 借景The Mountain-in-View Tower 见山楼The zigzag bridge 曲桥View hindering 障景The Bonsai Garden 盆景园Inscribed tablets 匾额楹联Water-side pavilions 水榭Vermicelli with Spicy Minced Pork 蚂蚁上树Traditional medicine and food share a common origin 衣食同源Savory and Crisp Duck 香酥鸡Clear Stewed Meatballs in Yangzhou清炖扬州狮头Stewed mixed vegetables 罗汉斋Chicken cubes with chili peppers 辣子鸡丁Vegetarian "chicken " 素鸡Table manners 餐桌礼仪Eight treasure porridge 八宝粥Melon carving arts 瓜雕艺术Bodiless lacquer ware 脱胎漆器Elegant modelling and lustrous color造型大方.色泽光润Hand-stitching work 挑花An embroidery bamboo scroll 刺绣竹卷轴画Glazing techniques 上釉技术Neolithic relics 新石器时代遗址Yixing Zisha (Purple Clay )ware 宜兴紫沙陶Veined porcelain 纹片瓷The double-sided embroidery 双面绣Chrysanthemum stone carving 菊花石雕The Autumnal Equinox 秋分Height Ascending Festival 登高节Nature walks in spring 踏青Dragon Boat Racing 龙舟赛Stamping on the Flower Hill Festival踩花山节Grain in ear 芒种Set off firecrackers 放鞭炮Cultural connotations 文化内涵Walk on stilts 踩高跷Enjoying the flourishing chrysanthemum 赏菊Intercultural communication 跨文化交际Interaction function 交互功能Verbal greetings 言语问候Intonation patterns 语调模式High context culture 高文化语境Language barriers 语言障碍Cultural difference factors 文化差异因素Drop one's voice to a low pitch 降低声调Culture shock 文化休克Behavior patterns 行为方式Look somebody in the eye 正视M-time and P-time 单一性时间观与多样性时间观Eye movement 眼部动作Touching behavior 触摸行为Culture acquisition 文化习得To kill time 消磨时间Nonverbal behaviors 非言语行为sit cross -legged翘二郎腿To save face 顾全面子Space orientation 空间取向Rule of protocol 礼仪规范Exchange pleasantries 寒暄Ethnic heritage 民族传统Put a burden on 增加负担A floral arrangement 饰有花卉图案的安排表Etiquettes and taboos 礼仪与禁忌Good quality wine 优质葡萄酒Lightly kissing on the cheeks 轻吻脸颊a token of affection 慈爱表现The extended family 大家庭。

第一题导游人员的定义？导游员应该具备的基本素质有哪些？What is the definition of a tour guide and what basic qualities should a tour guide have?(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a. moral character 良好的品质b. profound knowledge 渊博的知识c. sound ability 较强的能力d. proficient skills 较高的技能e. healthy body 健康的身体f. decent appearance 端庄的仪表第二题导游人员的基本职责是什么？List the basic tasks of a tour guide.(1)Arrange the itinerary（路线）of visits and sightseeing according to the contract（合同）signed between the travel agency and the tourists.(2)Guide the tourists to and around the sites and introduce them Chinese culture andthe local tourism resources.(3)Arrange for meals, accommodation, transportation, shopping and entertainment,and ensure the personal safety of tourists and the security of their property.(4)Answer tourists’ questions patiently and help them solve their problems during thejourney.(5)Report tourists’opinions and suggestions to the travel agency and, if necessary,help to arrange meetings for on-tour feedback.第三题导游员应该怎样熟悉接待计划？How does a tour guide get to know a reception plan?(1)The tourist group survey（旅游团概况）: 1.客源地the name of the travel agencythat organizes the group in its source origin, nationalities, languages, name of the tour leader；2.组团社name of the travel agency, name and cell-phone number of national guides；3.旅游团name, number and standard of fees of the tourist group.(2)Members’ situation of the tourist group（旅游团成员情况）: the total number人数, names, sex性别, occupations职业and religions宗教信仰.(3)Traveling route and the transportation（旅游路线和交通工具）: the wholeroute of this group全程路线, places of departing and entering出入境地点, transportation交通工具and so on. The number, time and place of the vehicles they use while the tourists are arriving and leaving.抵离本地时所乘交通工具的班次、时间和地点。

Online Tutorial for National Tour Guide Exam (English)全国英语导游考试辅导Part One On-the-way Introduction第一部分沿途培训中心（考点）出发——百合花饭店——曙光路——体育场路——环城东路——城站火车站—西湖大道——南山路——杨公堤——培训中心Part Two Presentation On Scenic Spots of Hangzhou第二部分景点讲解West Lake西湖1. Briefing on the West Lake; Xiling Bridge; Mucai Pavilion1）Briefing on the West Lake; (The formation of the lake; The legend about the lake )(1) Briefing on West LakeKey points: its location and size; the four features of the lake; the five parts of the lake; Four Islets in the lake; the origin of the lake‘s name(2)The Formation of the Lake and the legend about the lakeKey points: the scientific elements for its formation; the legendary story for its formation Scientifically, it was lagoon. According to a legend it was a pearl from the heaven.2）Xiling Bridge3）Mucai Pavilion (the Pavilion for Admiring the Talent)Key points: the story of Su Xiaoxiao; the history of the Pavilion ―Talent Admiring‖;2. Qiu Jin and Her T omb，Yu Chamber and Yu Yue，The Liuyi Spring1)Qiu Jin and Her Tombkey points: the introduction of Qiu Jin; Qiu Jin‘s tomb2)Y u Chamber and Y u Y ueKey points：the introduction of Y u yue; Y u Chamber;3)The Liuyi SpringKey points:the origin of Liuyi Spring; what does Liuyi refer to;3. The Xiling Seal Engravers’ Society; The Louwailou ( Building Beyond Building) Restaurant1)The Xiling Seal Engravers‘ Society(1)Briefing on Xiling Seal-Engravers‘ SocietyKey Points:The origin of its name; the aim of the society; the founder and the first and other presidents(2)Introduction on the garden of the society:Key points: the characteristics of the garden buildings; which style does it belong to?(3)Three main buildings of Xiling Seal-Engravers‘ SocietyKey points: three main buildings; the background of the construction of the buildings;(4)The four springs of Xiling Seal-Engravers‘ SocietyKey points: four springs of Xiling Seal-Engravers‘ Society; the meanings of their names(5) The three stone statues and the stele of SanlaoKey points: the three stone statues; the stele of Sanlao; the value of the stele;2) The Louwailou ( Building Beyond Building) RestaurantKey points: the origin of the restaurant; its history and the famous dishes it serves;4. The Zhongshan Park；Zhejiang Provincial Museum；（The Solitary Hill）1) The Zhongshan ParkKey points: Zhongshan Park; West Lake Heavenly Sight2) Zhejiang Provincial MuseumKey points:the foundation, location and size of the museum; the layout of the museum and the culture the museum presents；5．Autumn Moon over the Calm Lake；Cran Pavilion and Lin Hejing；Bai Causeway1) Autumn Moon Over the Calm LakeKey points: the history of the pavilion；the origin of the name ―Autumn Moon Over the Calm Lake”2)Crane Pavilion and Lin HejingKey points: the introduction of Crane Pavilion; the story of Lin Hejing and his plum wife and crane son3)Bai CausewayKey points: the introduction of Bai Causeway; the story of Bai Juyi6. Broken Bridge and “Lingering Snow at Broken Bridge”; Precious Stone Hill; Baochu Pagoda1)Broken Bridge and ―Lingering Snow at Broken Bridge‖Key points：three unusualness of West Lake; three factors for the popularity of Broken Bridge; explanations of its name; the legend ―The Romance of the West Lake‖;2)Precious Stone HillKey points: Explanation of the name of the hill; Emperor Qin‘s Mooring Rock3)Baochu PagodaKey points: the introduction of Baochu Pagoda; the explanation for its name7. Leifeng Pagoda; Su Causeway1) Leifeng PagodaKey points：the introduction of the view ―Leifeng Pagoda in Evening Glow‖; the history of Leifeng Pagoda2) Su CausewayKey points: the introduction of Su Causeway; why is it called Su Causeway8. Three Pools Mirroring the Moon; Mid-lake Pavilion; Ruan Gong Islet1) Three Pools Mirroring the MoonKey points: Lesser Y ingzhou；Three Pools Mirroring the MoonLingyin Temple灵隐寺1. Briefing on the Peak Flying from Afar; Qinglin Cave；1）Briefing on the Peak Flying from Afar2）Qinglin/ Green Forest CaveKey points: Three Saints of the West，Lucana Buddhist Festival，Stone bed and stone fingerprint ofJi Gong3）Milky Jade Cave2. Huili’s Pagoda/Stupa; The Dragon Cave; Carving of Maitreya Buddha1）Hui Li‘s Pagoda/ Li Gong Pagoda2）The Dragon Cave3）Caving of Maitreya Buddha3. Duowen Heavenly Guardian; The Thunder Pavilion and Cold Spring Pavilion1）Duowen Heavenly Guardian2）He Lei Pavilion (the Thunder Pavilion) and Leng Quan Pavilion (Cold Spring Pavilion)4. The Front Hall/ Heavenly Guardians’ Hall; the Statue of VedaKey points: Maitreya Buddha （弥勒佛），Four Heavenly Guardians ，Dhrtarastra (东方持国天王)，Virudaka （南方增长天王），Virupaksa （西方广目天王），Dhanada ( 北方多闻天王)，Statue of V eda5. Fairy IslandKey points: Guanyin, or Goddess of Mercy，Di Zang Bodhisattvas, or the Guardian of the earth，The sculpture of Sakyamuni meditating in the snow mountains6. Briefing on Lingyin Temple;1)Briefing on Lingyin Temple2)The Sutra Pillars3)The Plaques7. The Main Hall/ The Great Buddha Hall; SakyamuniKey points: The Main Hall/ The Great Buddha Hall，The statue of Sakyamuni，20 devas (heavenly being) (诸天) and the female cannibal (食人者) ，12 Pratyeka Buddhas ( 园觉)8. The Hall of the Medicine Buddha; The Scripture Repository and Huayan Hall；The Arhat Hall1)The Hall of the Medicine Buddha2)The Scripture Repository and Huayan HallKey points:The Scripture Repository，Huayan Hall，The Arhat HallY ue Fei’s T omb and T emple岳庙1. Briefing on Y ue Fei‘s Temple2. Y ue Fei1) Y ue Fei‘s background2) the Murals (the first four)3. Y ue Fei1) the Murals (the latter four)2) the Loyalty Cypress4. Tomb1) the Stele Corridor2) the Six Stone Guardians3) the Tomb Stone5. The four Kneeling Cast Iron StatuesI. Yue Fei’s T omb and T empleT opics:General Information, Y ue Fei‘s background, the plaque of ―The Loyalty Is As Bright As Sunlight‖, Y ue Fei‘s statue, the Murals, Loyalty Cypress Pavilion, Stele Corridors, The Tombs, Stone figures，and Kneeling Iron Figures1. General InformationKey points:1) How many Y ue Fei‘s Temples in China; The temple‘s location and constructive style;2) The history of Y ue Fei‘s Temple2. Y ue Fei‘s background ( Information about Y ue Fei)Key points: The birthday and birthplace of Y ue Fei; His name and style name; The background behind Y ue Fei‘s joining into the army (The invasion from Nuzhen, a nomadic tribe; ) and his achievements;3. The background behind the murder of Y ue Fei and the process of the murderKey points: The complot of the traitors; The process of the murder of Y ue Fei4. The plaque of ―The Loyalty Is As Bright As Sunlight‖Key points: The meaning of the Characters on the plaque5. Y ue Fei‘s statueKey points: The elements of the statue6. Eight MuralsKey points: Descriptions of the eight murals7. Loyal Cypress PavilionKey points: The signification of the semi-pavilion; the formation of the cypress fossil; the signification the cypress fossil reflects;8. Stele CorridorsKey points: How many stone tablets, who made it, what values they have;As for ―Jin zhong bao guo‖the four characters, why does the character ―guo‖lack astroke and remain uncompleted9. The tombsKey points: The treatment of Y ue Fei‘s remains after his death; When was the tomb constructed？Its style and its significance10. The Stone FiguresKey points：The legend of Stone Wen Zhong，the stone statues placed in front of the tomb; the symbols of horse, goat and tiger;11. Four Kneeling Iron FiguresKey points:The position and story of each figures；The history of the construction and reconstructions of the figuresSix Harmonies Pagoda六和塔1. General Information about the pagodaKey points: The origin of the pagoda; the history of its construction; the external part and internal part of the pagoda1)The origin of the pagodaKey points: the briefing of the pagoda; the origin of its name2)The history of its constructionKey points: the date of the construction; the reason for the construction of the pagoda; the history of its damages and reconstructions3) The external part and internal part of the pagodaKey points: The size, height and number of stories of the pagoda；The external part and internal part of the pagoda2. The Qiantang River; the Qiantang Tidal Bore and the Explanation for the Tidal Bore1) The Qiantang RiverKey points: the general information about the Qiantang River (its headwaters, its length, its drainage area, the cities and counties it flows through and the names of its upper reach, middle reach and lower reach); the origin of its name2) The Qiantang River TidesKey points：The best places and time to watch the tidal waves of the Qiantang, the history of watching tidal waves, the remarkable natural phenomenon of the tidal waves, the explanation of the tidal waves3. The Qiantang River Bridge; Monk Zi T an；The Imperial S tele Pavilion1)The Qiantang River BridgeKey points:the length of the bridge, the date of the construction, its designer; its aspect and its functions2）Monk Zi TanKey points: the position of Zi Tan; His contribution to the reconstruction of the pagoda3) The Imperial Stele PavilionKey points: the aspect of the stele and the contents on it4. The S tory of Liuhe; Three StatuesKey points: The story of Liuhe; Three Statues1) The Story of Liuhe2)Three StatuesKey points: King Qian shooting arrows at the tides; the death of Lu Zhishen; Wu Song entering the Buddhism5. The Origin of the pagoda; The Function and Development of pagoda in China1) The Origin of the pagoda2) The Functions and Development of the pagoda in ChinaKey points: The development of the pagoda; the functions of the pagoda6. The S tructure and types of ancient pagodasKey points: The structure of ancient pagodas; the types of ancient pagodasPart Three Questions and Answers第三部分现场导游考试知识题I. Questions and Answers on T ourism of ChinaI. 导游综合知识题1. Chronically, what are the dynasties in Chinese history?They are: Xia Dynasty, Shang Dynasty, Zhou Dynasty, Qin Dynasty, Han Dynasty, Three Kingdom, Eastern and Western Jin Dynasties, Sui Dynasty, Tang Dynasty, Song Dynasty, Y uan Dynasty, Ming Dynasty and Qing Dynasty.2. What are the initial names for Guizhou, Sichuan, Yunnan, Shaanxi and Gansu Provinces？Qin or Gui for Guizhou Province; Chuan or Shu for Sichuan Province; Y un or Tian for Y unnan Province; Shaan or Qin for Shaanxi Province and Gan or Long for Gansu Province.3. Please name five famous mountains in China.They are: Mt. Taishan in Taian City, Shandong Province; Mt. Huashan in Huayin County, Shaanxi Province; Mt. Henshan in Henshan County, Hunan Province; Mt. Henshan in Hunyuan County, Shanxi Province and lastly Mt. Songshan in Dengfeng County, Henan Province.4. What are the four famous Holy Buddha Mountains in China? What are the three famous grottoes in China？Four Holy Buddha Mountain are: Mt. Wutai in Shanxi Province; Mt. Emei in Sichuan Province; Mt. Puto in Zhejiang Province and Mt. Jiuhua in Anhui Province.Three famous grottoes are: Mogao Grottoes in Dunhuang，Gansu Province; Y ungang Grottoes in Datong, Shanxi Province; and Longmen Grottoes in Luoyang, Henan Province.5. In south of Y angtze River, there are three famous pavilions, what are they?They are: Y ueyang Pavilion in Y ueyang City, Hunan Province; Huanghe Pavilion in Wuhan City, Hubei Province and Tengwang Pavilion in Nanchang City, Jiangxi Province.6. Approximately, how long is the Beijing-Hangzhou Grand Canal? Where are its starting point and end point?It runs from Tongzhou, Beijing in the north to Hangzhou in the south with a length of about 1800 kilometers (1974kilonmeters exactly).7. What are the “Three T reasures” of Mt. Changbai Forest Area in Jilin Province?They are: Ginseng, marten fur and antler.8. Where is Confucius’s hometown? And what is it famous for?Confucius‘s hometown is located in Qufu, Shandong Province. It‘s famous for Confucian Temple, Confucian Forest and Confucian Mansion.9. China is famous for its traditional handicrafts. What are the “Three National T reasures” of Chinese handicrafts?They are: the cloisonnéfrom Beijing, the porcelain from Jingdezhen and the tuotai lacquer from Fuzhou.10. What is the characteristic of traditional Chinese painting? And how many types of Chinese painting are there?The characteristic of traditional Chinese painting is its presentation technique of ink lines. There are three types of Chinese painting: figure painting, flower and bird painting, and mountain and water painting.11. Please name four most famous love stories in China.They are: White Snake Lady; the Romance of Liang Shanbo and Zhu Y ingtai; Meng Jiangnv Looking for Her Husband and lastly the Cowherd and Girl Weaver.12. What’s the symbol of T ourism of China？What is its origin?The symbol of Tourism of China is the ―Horse on Flying Swallow‖. It originates from the EasternHan Dynasty bronze ware ―Horse on Flying Swallow‖.13. China is known for its culinary art. What are the eight major cooking styles in China? They are: Shandong Cuisine, Sichuan Cuisine, Huaiyang Cuisine, Guangdiong Cuisine, Hunan Cuisine, Fujian Cuisine, Anhui Cuisine and Zhejiang Cuisine.14. China is the home of tea. Please name the most famous teas in China? (name at least five brands).They are: West Lake Green Tea, Dongshan Green Shell Tea, Anxi Tie Guan Y in, Keemun (a black tea produced in Qimne, Anhui Province), Silver Needle Tea in Hunan, Lushan Y unwu Green Tea, Dongding Oolong Tea, Y unnan Pu‘er Tea, and Suzhou Jasmine Tea.15. What are the “Four T reasures of Study”?They are: the Xuan Paper, the Hu Writing Brush, the Hui Ink Stick and the Duan Ink Slab.16. Please name at least five famous gardens in Suzhou.They are Lingering Garden, Humble Administration‘s Garden, Lion Grove, Garden of the Master of Nets, Surging Wave Pavilion and Zhouzhuang Village.17. Please name five major scenic spots in Shanghai.They are: The Bund, Y u Garden, Oriental Pearl Tower, Jade Buddha Temple and Pudong New Area/District.18. In Suzhou，there is a well-known Buddhist T emple which enjoys high reputation in Japan. Which temple is it? It is said there is a T ang poem related to the T emple? Please name the poem and its writer?The temple is Hanshan Temple. The Tang Dynasty poem is ―Night Anchorage at Maple Bridge‖(枫桥夜泊). It was composed by Zhang Ji.19. What is the name of the highest building under construction in Shanghai? How high is it?And where is it located?The building is Shanghai Global Financ ial Center. It is 420.5 meters high and located by Shanghai Jin Mao Building in Pudong New Area/District.20. Which area is called “Y angtze River Delta”? Right now, how many cities does it consist of ? Y angtze River Delta is one of the most developed areas in China. At present, it consists of 23 cities in Zhejiang, Jiangsu, Shanghai and Anhui Provinces.21. In Y angtze River Delta, there are 3 cross-sea bridges. What are their names and length? They are Hangzhou Bay Bridge, 36 kilometers long; Jintang Bridge, 26.54 kilometers long and East Sea Bridge, 32.5 kilometers long.22. What are the local specialties in Jiangsu Province?Nanjing Flat Ducks, Raining Flower Pebbles, Danyang Wine, Suzhou Silk, Green Shell Tea and Zhengjiang Fragrant V inegar.23. What is the promotion slogan of Zhejiang T ourism?―Lyrical Land, Scenic Zhejiang‖24. What are the size and population of Zhejiang Province? Please use one sentence to generalize its topography.Zhejiang Province covers an area of 10.0018 square kilometers with a population of 467.7 million. Its topography feature is 70% mountains, 10% water and 20% farmland/cropland.25. Zhejiang Province is famous for its folk carvings. What are the most well-known “Three Carvings”?They are: Y ueqing Boxwood Carving, Dongyang Wood Carving and Qingtian Stone Carving.26. What are the specialized markets in Zhejiang Province？They are: Yiwu China Small Commodities Market, Shaoxing Light Textile Town, Y ongjia ButtonsMarket, Haining China Leather Town and Y ongkang Hardware Town.27. Please name four private libraries in Zhejiang Province.They are：Tianyi Pavilion in Ningbo, Wenlan Pavilion in Hangzhou, Jade Sea Building in Ruian Wenzhou and Jiaye Tang in Nanxun Huzhou.28. Please list five ancient towns in Zhejiang Province.They are: Nanxun Town in Huzhou, Xitang Town in Jiashan, Wuzhen in Tongxiang, Longmen Town in Fuyang and Lianglong Town in Y uyao.29. Please name eight rivers in Zhejiang Province.They are: Qiantang River, Ou River, Cao‘e River, Y ong River, Feiyun River, Ao River, East and West Tiao Stream.30. Up to 2005, which cities in Zhejiang Province have won the title of “Model City of Environmental Protection”?They are: Ningbo, Hangzhou, Shaoxing and Fuyang.31. Which is the earliest Neolithic age site in Zhejiang Province and how old is it?The earlist Neolithic age site is the Across-Lake Bridge in Xiaoshan. It‘s 8,000 years old. （It dates back to 8,000 years ago.) (It has a history of 8,000 years.)32. How many cities does Qiantang River pass by? How long is its section in Zhejiang Province?It passes by Chunan, Jiande, Tonglu, Fuyang, Hangzhou and Haining. Its section in Zhejiang Province is about 360 kilometers long.33. What were the Five Buddhist T emples rated in Southern Song Dynasty?They were: Jingshan Temple in Y uhang, Lingyin Temple in Hangzhou, Jingci Temple in Hanghou, Tiantong Temple in Ningbo and King Asoka Temple in Ningbo.34. Besides West Lake in Hangzhou, how many W est lakes are there in China? Where are they located? ( name at least five places)Besides West Lask in Hangzhou, there are thirty-five West Lakes in China. They are West Lake in Fuzhou, West Lake in Lanzhou, West Lake in Haikou, West Lake in Qingdao, West Lake in Shenyang, West Lake in Guilin, West Lake in Huizhou, West Lake in Nanchang, Slender West Lake in Y angzhou, etc.35. When was the earliest Great Wall built?It is generally believed that the earliest section of the Great Wall was built during the Waring States Period, that is, during the fifth century BC.II. Questions and Answers on Tourism of HangzhouII. 杭州导游知识题1. How many national scenic areas and nature reserves are there in Hangzhou? What are they? In Hangzhou, there are two national scenic areas: West Lake Area and Fuchun River Area and two national nature reserves: Tianmu Mountain and Cool Peak.2. When was the first West Lake Expo held? And until now, how many West Lake Expos have been held in Hangzhou?The first West Lake Expo was held in Hangzhou in 1929. Up to 2007, Nine West Lake Expos have been held in Hangzhou.3. For how many times was Hangzhou made the capital of the country? And at what time was it made the capital of the country?Hangzhou was made the capital of the country twice. It served as the capital city of Wuyue Kingdom in the Five Dynasties from 907 to 978, which lasted 72 years; and the capital city of Southern Song Dynasty from 1127 to 1279, which lasted 223 years.4. Please name at least five eminent figures in history who were natives of Hangzhou.They are: Sun Quan, Qian Liu, Bi Sheng, Y u Qian, Shen Kuo, Gong zhizhen, Y uan Mei, Zhang Taiyan, Y u Dafu, Xia Yan etc.5. What are the specialties of Hangzhou. (name at least five)They are: West Lake Dragon Well Green Tea, West Lake Water Shield, West Lake Lotus Root Powder, Hangzhou Chrysanthemum, Jingshan Green Tea, Tangxi Loquat, Changhua Small Walnut, etc.6. What are the major arts and crafts from Hangzhou? (name at least five)They are: Hangzhou Silk, West Lake Brocade, Zhang Xiaoquan Scissors, Wang Xinji Fans, West Lake Silk Parasols, Tianzhu Chopsticks, Xiaoshan Lace, Woven Bamboo Articles, etc.7. What are the traditional Hangzhou Cuisines? (name at least five)They are: Beggar‘s Chicken, West Lake Carp in V inegar Sauce, Dongpo Pork, Shelled Shrimp with Dragon Well Green Tea Leaves, Sister Song‘s Fish Broth, Deep Fried Soybean Scum Rolls, Ham Cube Stewed in Honey Sauce, etc.8. What are the typical Dim Sums in Hangzhou? (name at least five)They are: Wu Hill Crisp Cakes, Happy Pairs, ‗Cat‘s Ear, Beauty‘s Tongue, Fried Dough Sticks Wrapped in Pancake with shallot, etc.9. What are some well-known teahouses in Hangzhou? (name at least five)They are: Lakeside Teahouse, Qingteng Teahouse, Lanbao Teahouse, Men‘er Teahouse, Wu Hill Teahouse, Dragon Well Teahouse, Xinyuan Teahouse, etc.10. Please name at least five well-known restaurants in Hangzhou?They are: Louwailou, Zhiweiguan, Zhangshenji, Hongni Grand Restaurant, New Huazhongchen, Hangzhou Restaurant, New Kaiyuan Grand Restaurant, Gonden Sunshine, etc.11. How many 5-star hotels are there in Hangzhou? What are they/？(name at least five) There are 10 5-star hotels in Hangzhou. They are: Radisson Plaza Hotel Hangzhou, World Trade Center Grand Hotel Zhejiang, New Century Hotel Grand Hangzhou, Hangzhou Grand Metropark Hotel (杭州维景大酒店)，West Lake State Guesthouse, Sofitel Westlake Hangzhou（杭州索菲特西湖大酒店）, Howard Johnson Oriental Hotel Zhejiang(东方豪生大酒店), Shangri-La Hotel Hangzhou, Hyatt Regency Hangzhou（杭州凯悦酒店）, and Zhejiang International Hotel12. Please name at least five memorial halls of notables in Hangzhou.They are: Su Dongpo Memorial Hall, Bai Juyi Memorial Hall, , Zhang Taiyan Memorial Hall, Wu Changshuo Memorial Hall, Huang Binhong Memorial Hall, Pan Tianshou Memorial Hall, Li Shutong, Ma Yifu Memorial Hall, Xia Y an Memorial Hall.13. What are the city tree and city flower of Hangzhou?Sweet osmanthus is its city flower while camphor is its city tree.Trees along the streets (行道树) : chinar/ sycamore14. What are the size and population of Hangzhou?Hangzhou covers an area of 16,596 square kilometers with a population of 6.2158 millions.The city proper covers an area of 3,068 square kilometers with a population of 4.0159 millions. 15. What's the average temperature in Hangzhou: What’s the highest temperature in summer and the lowest temperature in winter?The average temperature in Hangzhou is 16.2° C. The highest temperature in summer is 40° C and the lowest temperature in winter is –(minus)5° C.16. What honorable titles has Hangzhou won?Hangzhou has won honorable titles as: Paradise on Earth, Famous Historic and Cultural City,State-level Hygienic City, International Garden City, and the Best Human Habitat (Human Settlement) City（最佳人居城市）and 2007 Happiest City(最具幸福感的城市).17. What are the major commercial streets（the special streets）in Hangzhou? (name at least five)They are: Xinhua Road Silk Street (Hangzhou China Silk Town), Evergreen Garment Street, Qinghufang Historical Cultural Street, Nanshan Art & Leisure Street, Wensan Road Electronic Information Street, Wulin Road Women‘s Fashion Street, Xinyifang Shopping Mall, Hubin(Lakeside) Road Shopping and Tour Street, Jiefang Road Shopping Street, Meijiawu Tea Culture V illage, etc. 18. What are the famous museums in Hangzhou? (name at least five)They are: China Tea Museum, China Silk Museum, Southern Song Imperial Kiln Museum, China Scissors Museum, Zhejiang Provincial Museum, Huqingyutang Traditional Chinese Medicine(TCM) Museum, Zhejiang Museum of Natural History, West Lake Museum, Hangzhou History Museum, Liangzhu Culture Museum, etc.19. What’s the name of the first wetland park in China？What are its size and location?The first wetland park in China is Hangzhou Xixi Wetland Park. It is located in northwest of the city with a total area of over 10 square kilometers.20. Who are the “Three Brave/Outstanding Men on the Lake” in Hangzhou? Where are their tombs?They are: Y ue Fei, Y u Qian and Zhang Changshui.Y ue Fei‘s tomb is on the southern slope of Qixia Hill, Y u Qian‘s tomb is on the slope of Santai Hill and Zhang Changshui‘s Tomb is on the northern slope of Nanping hill.21. What are the “Four Ancient Pagodas” in Hangzhou?They are: Baochu Pagoda, Lei Feng Pagoda , Zhakou White Pagoda and Six Harmonies Pagoda. 22. What’s the theme and mascot of the 2006 Hangzhou World Leisure Expo?The theme of the 2006 Hangzhou World Leisure Expo is ―Leisure changes people‘s life‖, and the mascot of the expo is a water drop named“Jing Jing‖(晶晶).23. What are the “T raditional T op T en” views in Hangzhou? (name at least five)They are: Spring Dawn at Su Causeway, Breezing-ruffled Lotus at Quyuan Garden, Autumn Moon Over the Calm Lake, Lingering Snow on the Broken Bridge,Orioles Singing in the Willows, V iewing Fish at Flower PondThree Pools Mirroring the Moon, Twin Peaks Piercing the CloudEvening Bell Ringing at Nanping Hill, Leifeng Pagoda in Evening Glow24. What are the “New T op T en” views in Hangzhou? (name at least five)They are: Bamboo-lined Path at Y unqi, Sweet Osmanthus Rain at Manjuelong Village, Dreaming of Tiger at Hupao V alley, Inquring about Tea at Dragon Well,Nine Creeks Meandering through a Misty Forest,Heavenly Wind over Wu Hill, Ruan Gong Islet Submerged in Greenery,Y ellow Dragon Cave Dressed in Green, Clouds Scurrying over Jade Emperor Hill,Precious Stone Hill Floating in Rosy Cloud25. How many administrative districts are there in Hangzhou City Proper? How many cities and counties are there in Great Hangzhou?There are eight districts: Shangcheng, Xiacheng, Xihu, Gongshu, Jianggan, Binjiang, Xiaoshan and Y uhang administrative districts.There are five cities and counties: Fuyang City, Jiande City, Linan City, Tonglu County and Chunan County.26. What are three unusualness on the West Lake？Why are they regarded as three unusualness?They are：the Long Bridge, the Broken Bridge and the Solitary Hill. And they are regarded as three unusualness because the Broken Bridge is not broken; the Long Bridge is not long (which can be crossed with a single step) and the Solitary Hill is not isolated at all.27. Where are the three best places to enjoy the full moon in Hangzhou?They are: the best place on the lake—‖Three Pools Mirroring the Moon‖; the best place on the lakeside—―Autumn Moon Over the Calm Lake‖; the best place on the hill—the ―Moon Rock on the Phoenix Hill‖.28. How many stone carvings are there on the Peak Flying from Afar? Which of them are the most representative ones?There are 338 stone carvings on the Peak Flying from Afar.The most representative ones among are: the earliest carvings—Three Saints of the West on the rock face in Green Forest Cave, done in 951.AD (Later Zhou in Five Dynasties)；the most delicate carving—the relief sculpture Locana Buddhist Festival on the outer rock wall of Green Forest Cave., done in 1002 during the Northern Song Dynasty;and the most outstanding carving as well as the largest one—Maitreya Buddha on the southern side of the Cool Spring, done in the Southern Song Dynasty.29. In what aspects do the grotto carvings on the Peak Flying from Afar show that they are the best among grotto carvings in China?They are distinguished for its ―Three Most‖ among grottoes carvings in China:1) There are Most Y uan Dynasty stone carvings than other grottos in China;2) There are Most Arhat stone carvings than other grottos;3) There are Most Lamaist stone carvings than other grottos.30. Where are the “three best places to enjoy plum blossoms” in Hangzhou?Solitary Hill, Lingfeng and Chaoshan are the ―three places to enjoy plum blossoms in Hangzhou.31. Please name at least five Units of Historical and Cultural Relics under State Protection in Hangzhou.They are: Y ue Fei‘s Tomb, Grotto Carvings on the Peak Flying from Afar, Six Harmonies Pagoda, Zhakou White pagoda, Huqinyutang Traditional Chinese Medicine Museum, Xiling Seal and Engraver‘s Society, the Site of Liangzhu Culture, Wenlan Pavilion, Phenix Mosque, the Ruins of Lingan Town and Stupa of Fantian Temple.32. How many times was West Lake dredged in history? When were these dredging undertaken? Who were the organizers?In history, West Lake has been dredged five times.The first dredging was in T ang Dynasty organized by the great Tang Dynasty poet-governor Bai Juyi.The second dredging was undertaken in Five Dynasties organized by Qianliu, the King of Wuyue Kingdom.The third dredging was organized by Su Dongpo, the governor in Northern Song Dynasty.The fourth dredging was undertaken in Ming Dynasty organized by the governor Y ang Mengying.The fifth dredging was organized by the governor Ruanyuan in Qing Dynasty.33. Why did Su Dongpo put up the “three pools” in W est Lake when he had W est Lake dredged?The three pools were erected to mark the deepest part of the lake and to indicate a zone in which it。

Studennt ID:30904026 Name:Zhu Junping1.What and how should the guide do in case a tourist’s valuable property in his/her room of the hotel is stolen?Firstly,I will make sure whether it’s really stolen. If it is, I will report to the security guard of the hotel and the police.At that while,I should Protect the scene and help the police to solve the case.If the stolen property can’t be retrieved, console the owner and help him to get a new passport and visa, if need, I will book a new return ticket for him or her.Of course,the costs are to be paid by the guest.After all,I sould write a report in details.2.What measures should the guide take in case a traffic accident happens on the way of sightseeing?Of course I will help the wounded ones first. If seriously,call 120 for help.when waiting for the help, I will report the case to police,he travel service,and protect the accident scene.For other group members,I should console them and continue doing sightseeing if the accident is not serious. Cooperate with the departments concerned for investigations and the travel service for handling following-up problems.After all ,I should write a report in details.3.What should be done to prevent security accidents?I think for gusets ,the first and important is remind,for expemle: keep their valuables in the hotel safe, not to talk with strangers,not inform them the room number or open the door without looking at night, not to leave their passports or other travelling documents or valuables in the bus.For the driver I should remind him or her to lock the windows and doors.For myself,I should stay with the group all the time,watch for any danger and never allow strangers to take a lift when travelling in a bus.4.What should the guide do in case a tourist should fall and get a bone fracture in sightseeing?First of all, I should provide first aid: stop bleeding., wrap the wound.and, fasten the leg or arm with plywood.After it, I will send the wounded to the hospital.In the car to hospital,I should give a call to the travel service for report. Of course,I should help the wounded with the following-up problems,like medical insurance.5.What should the guide do when she/he learns that one of the tourists is sick?I will give my regards to the sick tourist,and tell him or her to see a doctor or take a good rest in The hotel.If he stay in the room I will arrange room service for him,and visit him after comeback .If necessary,I should go with the sick tourist to the hospital. But I will remember these anytime:Don't give any medicine to the sick tourist by myself and costs occurred are to be paid by the tourist himself.6.What should the guide do in case a tourist’s heart disease occurs on the train?This is an emergency situation,the key is fast.I should ask the crew members to get help form any doctor passengers and inform the rescuing centre and the travel service at the destination to be ready for the emergency.At that while, ask his relatives or the tour leader to search for spare medicine in his pockets or bags and let him take it so as to remit the state of illness.7.How should the guide handle the case in which some of the tourists complain about poor service?Firstly,I need to communicate with the complainant alone to find where is the problem.I will Listen to what the complainant has to say.But I will never try to explain or deny at once when listening, even if the complainant is being overstating the problems. After him give vent to his dissatisfaction, I will analyse the cause of the complaints and apologize for my wrong and try to make it up.Of course I will dissuade the complainant from raising the case to the administrative departments. However, if the complainant insists on, I should offer help.After all, I should continue providing good service and remember never bring any bad emotion into work.。

“应变能力”知识National guide 全陪tour manager领队local guide地陪1.A guide temporarily gets a notice of changed schedule and have no time to go to the station to receive a visiting group,when he gets there,the troup has been waiting there for long time and the visitors are very unhappy because of being ignored,what shall the guide do?Answer:He shall (1)make an apology in time to the tour leade r﹑national guide and visitors(2)explain practically and express his sincerity of doing well his job as a guide.(3)take practical action to get vistors’ forgiveness.(4)offer some material compensation(补偿) if necessary2.A local guide is ready to meet a group on schedule when he temporarily gets a call from the national guide which says:his group’s arrival will be put off to the next day before the supper.what shall he do?Answer:He shall(1)inform the boarding unit to cancel the day’s board and lodging(住宿)(2)book and arrange in advance the board and lodging as well as transportation for the next day(3)remake the schedule list for the group,keep as many scenic spots as firstly planed(4)Highlight(使突出）the most typical and special scenic spot if there are difficulties indeed3.A guide goes to the airport and meet a group from their country without a national guide accouding to the plan when registering in the booked hotel,he finds that the group is not his.In this situation,what shall he do?Answer:He shall(1)make clear the mistake and the where about of the similar group and contact its receptionist(接待单位）as soon as possible and report to his leader at once.(2)If the group is received by the same reception，the local guide needn’t change back his group(3)If the group is received by another reception,he must change back his group as soon as possible(4)Practically explain the situation to the visitors and apologize sincerely4.If a visitor lost his luggage on his way to China,what shall guide do?Answer:He shall(1)take the owner to the Lost Registering Office to make the Lost and Found Procedures(2)help the visitor buy some daily necessities before his luggage is found(3)help the visitor ,tell the airline about the name of the host organization,the full route of travel,the names and the telephone number of the hotel he has lived in before.(4)If the luggage is really lost,the visitor can go to the airline for compensation(赔偿)5.Reasons for visitors get lostAnswer:(1)The guide doesn’t make clear the parking site and travelling route(2)The visitor stays for long at one spot which he has interested in(3)The visitor forgets the address or the route while having activitices on his own or shopping6.在什么情况下导游员应劝阻游客自由活动？Answer:(1)May affect the whole tourism plan.(2)when there is security problem or hidden danger.(3)when the tourist group will head for next destination(the airport,station or terminal)(4)tourist ask for going to the areas not open to foreigner.7.Guide Lee finds that an aging visitor get lost while vsiting Mount Wuyi,Lee counts for a checkand ask the visitor’s friends and they all don’t know where he is,If you were Lee,what shall you do?Answer:(1)make clear the situation and search for the visitor at ually/Normally,it is the national guide and the tour manager that set out to search separately and the local guide leads the group to go on with his job.(2)ask the local police station,management depertment for help(3)contact the hotel to check whether the visitor has come back(4)report to the travel agency(5)deal well with the aftermath of this incident(善后)(6)write an report of incident8.In the tour season,the travel agency have to arrange a group to leave ahead of schedule because the tickets are tight.In this case what should a guide do to get the visitors's forgiveness? Answer:(1)get the cooperation of the national guide and the tour manage, explain the reason and necessity,try to get their understanding and support.(2)try to get the forgiveness from the predominant(有影响力的）visitors to make the aftermath （后果）to the minimum（最低限度）(3)tell the whole group of the reason realistically and meanwhile make clear the make-up action （补救措施）to persuade the visitors to accept the situation in psychological(4)make good use of the limited time to finish the main activities and inform the changed schedule to the make-up agency(组团社）and reception agency（接待社）(5)with the agreement of the leader,offer some material compensation snacks ,recreational activites,or express apology with small gifts.9.A visiting group has to put off its departure for one day because it doesn't get the booked ticket for sleeping berth.In this situation what shall a guide do?Answer:(1).After consultation with the national guide and the tour manager,the guide shall explain the situation to the whole group,make an apologies sincerely for forgiveness.(2)separately explain to the visitors for their acceptance（接受）(3)arrange well the activities,prolong the duration and add extra programs of the trip,but shall avoid the visitors' felling time gaining strategy(4)report to the (组团社）and inform every reception agency to change reception plans10.The plane which the touring group is going to take is temporarily late,what shall guide do? Answer:The guide shall(1)go for a check to make out the reason and the exact time of taking off(2)explain to the visitors and make some arrangement(3)contact the restaurant for dinner at once if dinner time comes.(4)organize some proper activities according to the visitors' interest if the time is not too long(5)make sure the time of take off,flight,contact the airline company or related hotel ,arrange the board and lodging（住宿）of that day and the delivery（传送）and reception of luggage inform travelling agents to make a new schedule if the delay is relatively long, lasting to the next day.11.Zhang,a local guide, while leading a group to Gulang Inland,finds a visitor suddenly fell into coma in the coach,the patient has a medical history of heart disease and his family doubt that he is suffering a heart attack,what shall he do?Answer:(1)lie the patient flat on the ground,his head a bit high and ask his family to get spare,medicine to alleviate(减缓）the suffering.(2)call for an ambulance at once or send to the nearest hospital(3)inform the agency and ask for help(4)require the patient's family in present when operation is going on(5)visit the patient from time to time ,If the patient is a visitor from another country,help him go through the formality of departure visa,discharge from hospital,transportation tickets and return home(6)arrange activities for other visitors.12.While visiting a place,some young visitors ask to organize and swim in lake or the sea nearby.what shall guide do?Answer:(1)persuade visitors not to go swimming in the lake or sea which is not open up(2)arrange them to the swimming pool if they really want to(3)the guide can't allow disregard the group, accompany minority to swim(4)tell them to be aware of safe in case of drowning.13.3 visitors are badly injured and several slight injured in an traffic accident because of the terrible condition of roadAnswer:(1)organize to rescue immediately:rescue the badly injured first and send all the injured to the nearest hospital.(2)protect the accident scene and call the police:assign someone to protect the scene and call the traffic office ,police ,ask for help as soon as possible(3)report the accident to the travelling agent at once(4)comfort and calm down the visitors(5)make an accident report on paper14.How to prevent traffic accident in the process of touring?Answer:(1)remind the driver of checking the coach before setting out,change coach if hidden danger is found.(2)leave some spare time for the schedule,not urge the driver t break traffic regulation or exceed the speed limit for time-saving.(3)remind the driver of safty when the weather,traffic condition and road condition are bad.(4)kepp other not-assigned drivers away from driving.(5)remind the driver of not drinking.15.一位游客在入住酒店后，感冒发烧，导游人员得知后将如何对待？Answer:(1)The guide should go to the room to attend the patient,advise to see the doctor as soon as possible,help to co ntact the hotel’s clinic or accompany him to the hospital.(2)Advise he stay at the hotel,arrange meal for him,or inform the restaurant to deliver the meal.(3)explain to the patient that the medical care costs must be pay by himself.(4)Never give medicine to the patient or advise the medicine yourself.16.A guide is told that a visitor is likely to throw up because of boat sick?Answer:(1)tell the patient to tighten his belt to prevent the sickness from being worse for the vibration(震动)of the internal organs.(2)tell the patient to take some medicine,a guide can not offer medicine.(3)tell the visitors not to drink,eat too much , prepare the medicine on his own before setting out(4)talk with the tour manage ,let the sick sit in the front or the middle of the plane(coach)in the rest of the journey as possible.17.某境外旅游团中一对老年夫妇要求每天将早餐送至房间，这要求合理吗？该如何处理？Answer:It’s reasonable,but whether can make it or not it depends on the hote l’s condition and rules. If the hotel provide such kind of service,the guide should meet tourist’s requirements(request).but the tourist must pay the service fee.18.什么是旅游安全事故？Answer: All those involve tourist’s personal or property security are accidents.mainly include:traffic accident,security accident,fire disaster,food poisoning and etc.(etcetera).19.导游员小刘带团去东南沿海某市旅游时，团内过半数客人在用餐后半小时上吐下泄，甚至有体质弱的客人发高烧。

交通英语(Passenger) liner 邮轮，客轮Air hostess; air stewardess 空中小姐Air terminal 航空集散站Air ticket 飞机票Air transportation/airlift 空运Aircraft crew, air crew 机组，机务人员Airliner, passenger aircraft 客机Airport/airfield 机场Back 倒车Baggage claim area 行李领取处Baggage tag 行李牌Baggage/luggage 行李Berth, cabin, stateroom 客舱Board an airplane/boarding 登机Boarding card/boarding pass 登机牌Boarding gate 登机口Booking office, ticket office 售票处Buffet 小卖部Bus stop 公车站点Business class 商务客舱By air, by plane 乘飞机Cabin 船舱Captain/aircraft commander 机长Carry-on baggage 随身行李Charter a bus/car 租车Check in 换登机牌Checked baggage 托运的行李Civil aviation 民用航空Coach, motor coach, bus 大客车Come into harbor 入港Conductor 售票员Crossing 横渡Cruise 游弋Currency declaration 货币申报Currency exchange shop 外币兑换店Customs formalities 报关单Customs service area 海关申报处Customs 海关Cut off the street 切断交通Delay due to weather 因天气延误Departure lounge 候机室Departure time 起飞时间Domestic flight 国内班机Double Decker bus 双层公共汽车Double-Decker/double deck bus 双层公共汽车Drink driving 酒后驾车Drive slow 车辆慢行Drive with care 小心驾驶Dutiable goods 需课税商品Duty-free items 免税商品Economy class 经济舱Emergency exit 紧急出口Entrance 入口Exchange rate 汇率Exit 出口First class 头等舱First-class stateroom (cabin) 头等舱Flight number 班机号码Flt no (flight number) 航班号Go ashore 上岸Go at a high speed 高速行车Ground crew 地勤人员Hatch 舱门Hovercraft 气垫船In a case of an emergency 紧急情况下International flight 国际班机Intersection/crossroads 十字路口Irregular flight 不定期航班Jump a stop light 闯红灯Landing 着陆Lavatory 盥洗室Left-luggage office 行李暂存处Life buoy 救生圈Life jacket 救生衣Life vest 救生衣Lifeboat 救生艇Lost and found 失物招领Luggage cart 行李推车Main/major road 主干道Maintain the traffic 维持交通Make way for 让路Mini bus/compact car 小型汽车Minimum fare (of a taxi) 最低车费Mistake a road 走错路Non-stop flight to 飞往，直飞Occupied 使用中On board a ship, aboard 在船上One-way ticket 单程机票One-way traffic/ one-way road 单行道Overdue 误点Overpass/flyover 立交桥Packet boat 定期客船，班轮Parking lot 停车场Passenger cabin 客舱Passenger compartment/cabin 机舱Passenger conveyer 自动步行梯Pedestrian crossing/crosswalk/zebra crossing 人行横道Pedestrian crosswalk/crossing 斑马线Pedestrian overpass/pedestrian bridge 过街天桥Pick up speed 加速Pilot 飞行员Pilot 驾驶员，机长Plane, aircraft, airplane 飞机Platform bridge 天桥Pull up 停车Queue up for the bus 排队等车Rack, baggage rack 行李架Return ticket/round-trip ticket 往返机票Ring road/beltway 环形公路Roadway 车道Round-trip ticket 来回机票Rush/peak hour 交通高峰时段Safety belt 安全带Safety/pedestrian island/safety strip 安全岛Sailing boat, sailing ship 帆船Second-class stateroom (cabin) 二等舱Security check 安全检查Service station/gas station/petrol station 加油站Sidewalk/pavement 人行道Start 启动Steerage, third-class 三等舱Steward 乘务员Stewardess 女空服员Steward 男空服员Stop 停车Take a taxi 打的Takeoff 起飞Tarmac 停机坪Taxi driver, cab driver 出租车司机Taxi, taxicab 计程汽车，出租汽车Terminal, terminus 终点站The road branching off 岔路The road under construction 维修中的道路The train is due at... 在（某时）到达Three level interchange 三层立交桥Timetable/schedule 时刻表T-junction 丁字路口To board a plane, get into a plane 上飞机To board a ship; to embark; to go aboard 上船To break the journey 中途下车To change trains at... 在（某地）换车To disembark from a ship, to go ashore, to land 下船To disembark 上岸To embark, to ship 乘船To get off a plane, alight from a plane 下飞机To land 抵岸To sail at a speed of 20 knots 航速为20 节To stop over at... 中途在……停留To transship 换船Toll gate 收费站Tourist class 普通舱, 经济舱Traffic circle/roundabout 环岛Traffic control 交通管制Traffic jam/clog 塞车Traffic light 红绿灯Traffic officer 交通警察Traffic regulation 交通规则Tramcar, streetcar 电车，有轨电车Traveler's check 旅行支票Trolleybus 无轨电车Unblocked/unimpeded 畅通Underground, tube, subway 地铁Underpass/subway 地下通道Vacant 无人Waiting list 登机票名单Waiting room 候车室World timetable 世界时间对照表Yacht 游船购物英语Alarm clock 闹钟Antique shop 古玩店Antique, curio 古玩Baby's cot, crib 婴儿床Battery 电池Be al sold out, out of stock 售空Binoculars 望远镜Bracelet 镯子Briefcase, portfolio 公事包Brooch 胸针Bulb 灯泡Button 钮扣Cap, cork 热水瓶瓶盖Cash desk, cashier's desk 收银处Chain bracelet 手链Change 零钱Children's goods store 儿童用品商店Cleanser 去污粉Clock 钟Clothes-peg, clothes pin 晒衣夹Coat hanger 挂衣架Cold cream 香脂Comb 梳子Compact 粉盒Confectionery 糖果糕点Cosmetics 化妆品Cosmetics 化妆用品Counter 柜台Cradle 摇篮Cuff-link 袖扣Department store 百货商店Detergent 洗衣粉Diamond 钻石Diaper, napkin 尿布Discount 打折扣Dry goods 服装Ear ring 耳环Electric clock 电钟Electric razor 电剃刀Enamel ware 搪瓷器皿Fabrics 纺织品Face powder 粉Fake 假的Free of charge 不收费Genuine 真的Glassware counter 玻璃器皿部Gold jewelries 金饰Haberdashery 男子服饰用品Hair brush 发刷Hair drier 吹风机Hair oil, brilliantine 发油Hair pin 发夹Hair vaseline 发蜡Hair-net 发网Handbag 女手提包Handkerchief 手帕Hot-water bottle 热水袋Imitation 仿制品Jewel case 首饰盒Jewelry, jewels 首饰，珠宝Key-ring 钥匙圈Knapsack 背包Laundry soap 洗衣皂Lighter 打火机Lipstick 口红，唇膏Lock 锁Lunch box, canteen 饭盒Magnifying glass 放大镜Medicated soap 药皂Men's wear 男服Nail clipper 指甲夹Nail file 指甲锉Nail scissors 指甲剪Nail varnish, nail polish 指甲油Necklace 项链Needle 针Ornaments 装饰品Parasol, sun umbrella 阳伞Pearl 珍珠Pendant 坠子Perfume spray 香水喷子Perfume, scent 香水Powder puff 粉扑Price tag 标价签Prices are fixed, fixed prices 有定价Razor blade 刀片Razor 剃刀Ready-made clothes, off-the-peg, ready-to-wear 成衣，现成服装Ring, finger ring 戒指Safety razor 保险剃须刀Safety-pin 别针Saleswoman 女售货员Second-hand store 旧货店Shampoo 洗发香波Shaving cream 剃须膏Shelf 货架Shop assistant, salesman 售货员Shopping centre 商业中心区Show case 玻璃柜台Show window 橱窗Signet ring 印章戒指Silver jewelries 银饰Smoking set 烟具Soap flakes 皂片Soap powder 肥皂粉Soap 肥皂Sports goods, athletic equipment 体育用品Stall, stand 售货摊Stationery 文具String bag, net bag 网兜Suitcase 手提箱Sundries 零星小物Thermos bottle 热水瓶Thread 线To deliver 送To do some shopping; to go shopping 买东西To keep the bill 留发票To wrap up 包装Toilet articles 盥洗用品Toilet mirror 梳妆镜Toilet soap 香皂Tooth brush 牙刷Tooth paste 牙膏Torch, flashlight 手电Towel 毛巾Travelers' water bottle, water flask, canteen 旅行水壶Traveling bag 旅行包Trinket 小饰物Trunk 大衣箱Umbrella 雨伞Underwear 内衣裤Vanishing cream 雪花膏Watch band 表带Watch chain 表链Watch, wrist watch 表，手表Women's wear 女服Zipper 拉链旅游英语15% off with this flyer 持本广告85 折优惠A place to relax and unwind 一个让你放松身心的地方。

导游英语口语测试题库(40题)Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 2As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese painting. Your dialogue will include the following points:A. Introduce representative categories of Chinese painting.B. Introduce some famous Chinese painters.Dialogue 3The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room-maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.Dialogue 4A group is held up by the traffic jam. Act as the local guide to make a dialogue with the escort Mr. Smith. Your dialogue will include the following points:A. Discuss the issue with Mr. Smith.B. Ask Mr. Smith to help to soothe the group.Dialogue 5Perform as a tour leader to explain schedule of tomorrow to your tour group in the end of supper. Your dialogue will include the following points:A. Tell the tourists the itinerary of tomorrow.B. Tell the tourists the set-out time and return time.C. Tell the tourists the time of morning call is 6:00 a. m.D. Ask the tourists to go to bed early this evening and should be on time tomorrow.Dialogue 6Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 7A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 8As a local guide, you are on your way to Guilin with the group you have just picked up.A tourist named Peter asks you some detailed information about the Reed Flute Cave when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Guilin.B. Detailed information about the Reed Flute Cave.Dialogue 9Perform as the tour guide to get a last-minute notice of “change of plan” which require you to rush to the train station to meet a tour group. The party have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue to deal with the complaints. Your dialogue will include the following points:A. Make an apology.B. Explain the reasons.C. Solutions.Dialogue 10A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 11As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 12A tour leader goes to check out in the front office. Act as the tour leader to make a dialogue with the receptionist. Your dialogue will include the following points:A. Identify yourself.B. Check out (the tour group will leave the hotel at about 10:00 a.m.).C. Pay by credit card.Dialogue 13A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall.B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue 14Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense by themselves.Act as the tour guide to call the housekeeping department of Beijing Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A. Tell the housekeeping who you are.B. You would like turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.C. A small cake and some roses will be sent to the hotel while the tour group are out. You would like to have the cake put on the table of Room 808 and the flowers put in a vase.Dialogue 16As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 17The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 18As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 20It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 21Suppose you are the local guide and your guests complain that the dishes are too salty and there is no seafood or meat dishes. Your dialogue will include the following points:A. Apologize first.B. Make explanations.C. Offer solutions.Dialogue 22Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.One tourist is interested in Beijing Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Beijing Opera.B. Clarify the details of ticket for the performance.Dialogue 25Suppose you are the tour leader, you make a call to the hotel operator as your tour group is to take the early flight to Beijing tomorrow morning. Your dialogue will include the following points:A. Require a morning call.B. Clarify the details of the morning call.Dialogue 26A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank fo r the guests’ cooperation.B. Ask the tourists for some advice.C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 27Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue will include the following points:A. Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B. Help the tourists take their luggage out of the compartment of the coach.C. Count the tourists and tell them the elevator is on the left side of the front office.D. Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue 28Act as a tour guide to receive a call from a tourist who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel for his health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue 30After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue 31A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 32As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insis ts that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.Dialogue 33As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Suppose you are the tour guide; two inbound tourists tell you that they get in touch with their long-lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue 35As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 36Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering.Dialogue 38Suppose you are a tour leader. You call Spring Hotel to change your reservation for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist your changing requirements for the reservation.C. Show your thanks.Dialogue 39A tour guide is showing a group of foreign tourists around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study (文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 40A tour guide is bidding farewell to a tour group. Before checking out, there are a lot of things to attend to. Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.。