交际用语（共5题，共10分）1. — Reading is the best way to pass time on the train.— _____________________, I never go traveling without a book.A You are jokingB That's trueC It sounds like fun参考答案：B；2. —How did your meeting go yesterday?—____________actually, it was really frustrating.A Not so goodB Very goodC Nothing special参考答案：A；3. —Jack, I'd like to have your opinions about my written report.—_____________________. But I have one suggestion.A It looks fine to meB You are too modestC That's a good idea参考答案：A；4. — Terribly sorry to interrupt, but may I use your dictionary?— Yes, ____________A of course.B it doesn't matter.C no hurry.参考答案：A；5. — This project is too big for me to finish on time.— ____________A Please do me a favor.B You may ask for help.C I'll give you a hand.参考答案：C；词汇与结构（共15题，共30分）1. The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.A how toB on what toC on how to参考答案：C；2. Although we can't compete in terms of size, I _____ believe we hold an advantage in terms of dedication to customer service.A didB do参考答案：B；3. ______ the reactions of top managers, middle managers remained silent or provided optimistic, filtered information.A FearingB FearedC Fear参考答案：A；4. Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.A even ifB as ifC like参考答案：B；5. ______ employees keep leaving and joining the company, they also retire from time to time leaving empty places in various positions.A AlthoughB IfC As参考答案：C；6. ______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.A Not onlyB Do not onlyC Not only do参考答案：C；7. If demand is rising but the firm _______from allocative communication failure, then stocks will fall and there will be understaffing.A has been sufferingB is going to sufferC is suffering参考答案：C；8. At a rough ________, we will take another four weeks to finish this plan.A valueB estimateC account参考答案：B；9. Supervisors should ______ their employees in two-way communication so that understanding takes place.A enableB engageC encourage参考答案：B；10. An appreciated gift and the gesture of providing it will ______ your coworker's day.A look upB lift toC light up参考答案：C；11. Cultural differences ________ four categories: religion, nationality, region and lifestyle.A fall downB fall offC fall into参考答案：C；12. I will ask them to _____a new design ,something a bit more toned down.A come inB come acrossC come up with参考答案：C；13. What you need to do is to keep things short and sweet, just the.A questionsB topicsC highlights参考答案：C；14. We are interested in the weather because it ______ us so directly —what we wear, what we do, and even how we feel.A benefitsB affectsC effects参考答案：B；15. An employee may express their different understanding and, at the same time, a willingness to ________ with any constructive suggestions.A complyB completeC compose参考答案：A；阅读理解（共2题，共40分）1. When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules.One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employeepositions.The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions.Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company.(1). Jack Welch retired at the age of 65.A TB F参考答案：A；考生答案：(2). Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.A TB F参考答案：B；(3). If the business could not meet Welch’s change requirements, its manager had 3choices.A TB F参考答案：A；(4). The restructuring went before changing the organizational culture and the managerial styles of GE’s managers.A TB F参考答案：A；(5). The Work Out lasted a week.A TB F参考答案：B；1. The employee and the supervisor are clear about the employee's goals, required outcomes or outputs, and how the success of the contributions will be assessed. The goal in employee evaluation is to motivate a high level of quality and quantity in the work that the employee produces.The goals of the best employee performance evaluations also include employee development and organizational improvement. The employee performance evaluation helps employees accomplish both personal development and organizational goals. The act of writing down the goals takes the employee one step closer to accomplishing them.In the event that an employee is not succeeding or improving his job performance, the performance evaluation documentation can be used to develop a Performance Improvement Plan.This plan provides more detailed goals with more frequent feedback to an employeewho is struggling to perform. The goal of a PIP is the improvement of the employee's performance, but non-performance can lead to disciplinary action up to and including employment termination.In many organizations, numeric rankings are used to compare an employee's performance with the performance of other employees. Numeric ratings are frequent components of these systems, too.No matter how fair and non-discriminatory, these ratings are made to appear through the endless establishment of criteria for rating, and they boil down to the manager's opinion of an employee's performance. This is why numeric components in an employee performance evaluation process are not recommended.(1). What is the goal in employee evaluation?A To motivate outcomes of the employeeB To punish inabilities of the employeeC To reduce costs of the employee参考答案：A；(2). What is NOT the goal of the best employee performance evaluation?A Employee development.B Organization improvement.C Employment termination.参考答案：C；(3). What does PIP in Para. 6 stand for?A Personal Improvement PlanB Performance Improvement PlanC Promotion Improvement Plan参考答案：B；(4). What is the goal of PIP?A To improve the employee’s performance.B To protect both the employee and the employer.C To create accurate appraisal documentation.参考答案：A；(5). What is the purpose of numeric rankings?A To perform consistent, regular, non-discriminatory employee performance evaluations.B To ensure equitable measurement of an employee's contribution.C To co mpare an employee’s performance with the performance of other employees.参考答案：C；主观题作文（共1题，共20分）Write a composition with at least 100 words on My Dream Job. Your writing should include the followings.（1）Position: customer service representative（2）Ability: communication and customer service skills（3）Reason: an expert in the product line and strong relationships with customers(试题分值:20分)My Dream JobMy dream job will be working in one of the biggest international accounting firm as an accountant.I want to be an accountant because I love mathematics and business so much.Also,I major in finance during at my college.And being an accountant canhelp me to explore my knowledge of business and provide me a board range of network among the business world.I need to do a lot in order to achieve my goal.First,I have to get an undergraduate degree in accounting from college.Then I might either to go graduate school for a more advanced degree in accounting or get prepare for the CPA exam.With the CPA license,I have a better opportunity to get a job in the accounting firm. Sometimes I can find my job in job agency.Finally,with my experience in the accounting firm,I can apply accounting position in the international accounting firm and to serve as an accountant there.Being an accountant is a best job for me.Because I will work for45hours a week.It is not a long time job,I can do my interested things during weekend. Accountant always work in a office,so I will be not too tired.And it has a good work environment.Some people think that accountant is not a good job because it can not work with other people.However,it has about only31.13stress level.It is not too much,I do not like too much stress.But it has a low income,about$59,173a year.In my opinion,I will be very happy because I can do my dream job.范文2My Dream JobMy dream job will be working in one of the biggest international accounting firm as an accountant.I want to be an accountant because I love mathematics and business so much.Also,being an accountant can help me to explore my knowledge of business and provide me a board range of network among the business world.I need to do a lot in order to achieve my goal.First,I have to get an undergraduate degree in accounting from college.Then I might either to go graduate school for a more advanced degree in accounting or get prepare for the CPA exam.With the CPA lisence,I have a better opportunity to get a job in the accounting firm.Finally,with my experience in the accounting firm,I can apply accounting position in the international accounting firm and to serve as an accountant there!范文3My Dream JobWhat is my dream job? I want to be a doctor. I think it’s a great and interesting job. I can help many patients. It’s a hard job but I don’t mind it. I can find some happy in this job. Some people also believe that doctors are work late. But I don’t think so. If I feel happy, I can’t feel it’s very late.If I become a doctor now, I like my job. I don’t regret it, I can say:“I found a good job!” I don’t think this job makes me tired, I think it makes me solidity and happy. I believe I am sure to succeed.That is all of my dream job. I am sure I Will be a good doctor in the future.范文4My Dream JobEverybody has his dream job. I also have my dream job. My dream is to work for foreigntourists as a tour guide.Why do I want to be a tour guide? First of all, I'm an outgoing girl, and I like doing some exciting things. Maybe being a tour guide is the best choice. If I become a tour guide, I can travel all around China, and know more about our country. Then I will tell the foreign tourists about our colorful history. Second, I like making friends. If I work as a tour guide, I can make a lot of friends all over the world. This may be great. Perhaps someday my foreign friends will ask me to visit their countries. I really like to go to their countries to know something about their culture. What’s more, I like singing. Singing English songs is my favorite. I believe I will be popular with foreign tourists. Their trip will be excellent.Now, I am still a middle school student. My job now is to work hard in school. Then I’ll go to university to learn something about being a tour guide. I’m sure I can be a qualified tour guide in the future。
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